{"metadata":{"transaction_key":"deprecated","request_id":"019f5e01-be7e-74c1-bd9b-32a91aff812e","sha256":"d07f6bfa3f4cc0eb6bc89a8c33ff2619c0f5c503c2abe9f8a3f1597be2211bb5","created":"2026-07-14T00:23:21.902Z","duration":47.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":113,"output_tokens":66},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":121,"output_tokens":121},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":121,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Andrew. Cybersecurity. Oh, hi, Pete. This is Andrew from Vigilance AI. Have I caught you in a bad time? Oh, sorry. Yeah. I can do that. You have a great day, mate. Cheers.","confidence":0.9838867,"words":[{"word":"andrew","start":5.2,"end":5.7,"confidence":0.4506836,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.005252464208751917},{"word":"cybersecurity","start":6.3999996,"end":6.8999996,"confidence":0.9083659,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":0.013432377949357033},{"word":"oh","start":27.67,"end":27.91,"confidence":0.96875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.06352406740188599},{"word":"hi","start":27.91,"end":28.41,"confidence":0.9255371,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":-0.043082572519779205},{"word":"pete","start":29.189999,"end":29.59,"confidence":0.9511719,"punctuated_word":"Pete.","sentiment":"neutral","sentiment_score":-0.04315024986863136},{"word":"this","start":29.59,"end":29.83,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.07069700956344604},{"word":"is","start":29.83,"end":30.31,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.023259853944182396},{"word":"andrew","start":30.31,"end":30.71,"confidence":0.8173828,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":-0.019781405106186867},{"word":"from","start":30.71,"end":31.029999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0172857828438282},{"word":"vigilance","start":31.029999,"end":31.529999,"confidence":0.95214844,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":-0.018374048173427585},{"word":"ai","start":31.59,"end":31.99,"confidence":0.9030762,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":-0.0248256828635931},{"word":"have","start":31.99,"end":32.23,"confidence":0.99609375,"punctuated_word":"Have","sentiment":"negative","sentiment_score":-0.34044578671455383},{"word":"i","start":32.23,"end":32.39,"confidence":0.9980469,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4102643132209778},{"word":"caught","start":32.39,"end":32.55,"confidence":0.9970703,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.4868949353694916},{"word":"you","start":32.55,"end":32.71,"confidence":0.9838867,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.5033731460571289},{"word":"in","start":32.71,"end":32.87,"confidence":0.9838867,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5163719654083252},{"word":"a","start":32.87,"end":32.95,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4718753099441528},{"word":"bad","start":32.95,"end":33.27,"confidence":0.94189453,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5142908096313477},{"word":"time","start":33.27,"end":33.77,"confidence":0.99902344,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.48224014043807983},{"word":"oh","start":43.05694,"end":43.296936,"confidence":0.95532227,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.17731663584709167},{"word":"sorry","start":43.296936,"end":43.696938,"confidence":0.9753418,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.19870109856128693},{"word":"yeah","start":43.696938,"end":44.096935,"confidence":0.935791,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011299405246973038},{"word":"i","start":44.096935,"end":44.176937,"confidence":0.7363281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.00375935435295105},{"word":"can","start":44.176937,"end":44.41694,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.058300748467445374},{"word":"do","start":44.41694,"end":44.576935,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.14941352605819702},{"word":"that","start":44.576935,"end":44.976936,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.07535463571548462},{"word":"you","start":44.976936,"end":45.136936,"confidence":0.93408203,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.48063069581985474},{"word":"have","start":45.136936,"end":45.216938,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5366078615188599},{"word":"a","start":45.216938,"end":45.296936,"confidence":0.9980469,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5317404270172119},{"word":"great","start":45.296936,"end":45.536938,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6205592155456543},{"word":"day","start":45.536938,"end":45.776936,"confidence":0.99853516,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.6117935180664062},{"word":"mate","start":45.776936,"end":46.256935,"confidence":0.95458984,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.5680556893348694},{"word":"cheers","start":46.256935,"end":46.756935,"confidence":0.9983724,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.27129054069519043}],"paragraphs":{"transcript":"\nAndrew. Cybersecurity. Oh, hi, Pete. This is Andrew from Vigilance AI. Have I caught you in a bad time?\n\nOh, sorry. Yeah. I can do that. You have a great day, mate. Cheers.","paragraphs":[{"sentences":[{"text":"Andrew.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.005252464208751917},{"text":"Cybersecurity.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.013432377949357033},{"text":"Oh, hi, Pete.","start":27.67,"end":29.59,"sentiment":"neutral","sentiment_score":-0.04991896326343218},{"text":"This is Andrew from Vigilance AI.","start":29.59,"end":31.99,"sentiment":"neutral","sentiment_score":-0.02903729708244403},{"text":"Have I caught you in a bad time?","start":31.99,"end":33.77,"sentiment":"negative","sentiment_score":-0.4657195508480072}],"sentiment":"neutral","sentiment_score":-0.2121606440479426,"num_words":19,"start":5.2,"end":33.77},{"sentences":[{"text":"Oh, sorry.","start":43.05694,"end":43.696938,"sentiment":"neutral","sentiment_score":-0.1880088672041893},{"text":"Yeah.","start":43.696938,"end":44.096935,"sentiment":"neutral","sentiment_score":-0.011299405246973038},{"text":"I can do that.","start":44.096935,"end":44.976936,"sentiment":"neutral","sentiment_score":-0.03215007111430168},{"text":"You have a great day, mate.","start":44.976936,"end":46.256935,"sentiment":"positive","sentiment_score":0.5582312345504761},{"text":"Cheers.","start":46.256935,"end":46.756935,"sentiment":"neutral","sentiment_score":0.27129054069519043}],"sentiment":"neutral","sentiment_score":0.22176860884896346,"num_words":14,"start":43.05694,"end":46.756935}]}}]},{"alternatives":[{"transcript":"Record your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. Pete speaking. Mate, someone already called me about this already this morning, so I'm going right now. Can you take me off your list, actually, please? Thank you.","confidence":0.99902344,"words":[{"word":"record","start":0.24,"end":0.48,"confidence":0.5908203,"punctuated_word":"Record","sentiment":"neutral","sentiment_score":-0.012284397147595882},{"word":"your","start":0.48,"end":0.71999997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0019801026210188866},{"word":"name","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.004092976450920105},{"word":"and","start":0.96,"end":1.1999999,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006055598147213459},{"word":"reason","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.005620834417641163},{"word":"for","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.005755356978625059},{"word":"calling","start":1.76,"end":2.24,"confidence":0.9904785,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.007018229924142361},{"word":"i'll","start":2.24,"end":2.56,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0014338623732328415},{"word":"see","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.0012361211702227592},{"word":"if","start":2.72,"end":2.8799999,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":5.358364433050156e-6},{"word":"this","start":2.8799999,"end":3.12,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.001104549504816532},{"word":"person","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.0007440131157636642},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0010835686698555946},{"word":"available","start":3.6799998,"end":4.18,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.0018706521950662136},{"word":"thanks","start":15.595,"end":15.915,"confidence":0.9951172,"punctuated_word":"Thanks,","sentiment":"neutral","sentiment_score":0.2592686712741852},{"word":"andrew","start":15.915,"end":16.415,"confidence":1.0,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.18488264083862305},{"word":"please","start":16.795,"end":17.275,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05760406702756882},{"word":"stay","start":17.275,"end":17.595001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.07359009981155396},{"word":"on","start":17.595001,"end":17.755001,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.11571121215820312},{"word":"the","start":17.755001,"end":17.915,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1795451045036316},{"word":"line","start":17.915,"end":18.415,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.08404827117919922},{"word":"pete","start":25.195,"end":25.515,"confidence":0.5859375,"punctuated_word":"Pete","sentiment":"neutral","sentiment_score":0.00035855732858181},{"word":"speaking","start":25.515,"end":26.015,"confidence":0.9892578,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01982000470161438},{"word":"mate","start":33.760002,"end":34.0,"confidence":0.9223633,"punctuated_word":"Mate,","sentiment":"negative","sentiment_score":-0.49117618799209595},{"word":"someone","start":34.0,"end":34.4,"confidence":0.9970703,"punctuated_word":"someone","sentiment":"negative","sentiment_score":-0.6027226448059082},{"word":"already","start":34.4,"end":34.64,"confidence":0.9970703,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.6004831194877625},{"word":"called","start":34.64,"end":34.88,"confidence":0.99902344,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.55619877576828},{"word":"me","start":34.88,"end":35.04,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.5729504227638245},{"word":"about","start":35.04,"end":35.28,"confidence":1.0,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.573968231678009},{"word":"this","start":35.28,"end":35.52,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.6070543527603149},{"word":"already","start":35.52,"end":35.92,"confidence":0.99609375,"punctuated_word":"already","sentiment":"negative","sentiment_score":-0.5328319668769836},{"word":"this","start":35.92,"end":36.16,"confidence":0.98291016,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5169985890388489},{"word":"morning","start":36.16,"end":36.56,"confidence":0.779541,"punctuated_word":"morning,","sentiment":"negative","sentiment_score":-0.4493478536605835},{"word":"so","start":36.56,"end":37.04,"confidence":0.99902344,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.4116254448890686},{"word":"i'm","start":37.04,"end":37.54,"confidence":0.9824219,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4790611267089844},{"word":"going","start":38.239998,"end":38.64,"confidence":0.68359375,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.4639034569263458},{"word":"right","start":38.64,"end":38.96,"confidence":0.99609375,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.4165268540382385},{"word":"now","start":38.96,"end":39.46,"confidence":0.9909668,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.4319332242012024},{"word":"can","start":39.68,"end":39.92,"confidence":0.9970703,"punctuated_word":"Can","sentiment":"negative","sentiment_score":-0.6375052332878113},{"word":"you","start":39.92,"end":40.08,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6702690720558167},{"word":"take","start":40.08,"end":40.239998,"confidence":0.9980469,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6551708579063416},{"word":"me","start":40.239998,"end":40.4,"confidence":1.0,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6621363759040833},{"word":"off","start":40.4,"end":40.56,"confidence":0.99316406,"punctuated_word":"off","sentiment":"negative","sentiment_score":-0.5821009278297424},{"word":"your","start":40.56,"end":40.72,"confidence":0.9980469,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6109383702278137},{"word":"list","start":40.72,"end":41.04,"confidence":0.8005371,"punctuated_word":"list,","sentiment":"negative","sentiment_score":-0.5954618453979492},{"word":"actually","start":41.04,"end":41.52,"confidence":0.9995117,"punctuated_word":"actually,","sentiment":"negative","sentiment_score":-0.46720054745674133},{"word":"please","start":41.52,"end":42.02,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"negative","sentiment_score":-0.4755682945251465},{"word":"thank","start":45.49694,"end":45.81694,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5828283429145813},{"word":"you","start":45.81694,"end":46.31694,"confidence":0.9975586,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.35214442014694214}],"paragraphs":{"transcript":"\nRecord your name and reason for calling. I'll see if this person is available. Thanks, Andrew. Please stay on the line. Pete speaking.\n\nMate, someone already called me about this already this morning, so I'm going right now. Can you take me off your list, actually, please? Thank you.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.006115356526736703},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":-0.0008541974904281753},{"text":"Thanks, Andrew.","start":15.595,"end":16.415,"sentiment":"neutral","sentiment_score":0.2220756560564041},{"text":"Please stay on the line.","start":16.795,"end":18.415,"sentiment":"neutral","sentiment_score":0.10209975093603134},{"text":"Pete speaking.","start":25.195,"end":26.015,"sentiment":"neutral","sentiment_score":0.010089281015098095}],"sentiment":"neutral","sentiment_score":0.040262684813174215,"num_words":23,"start":0.24,"end":26.015},{"sentences":[{"text":"Mate, someone already called me about this already this morning, so I'm going right now.","start":33.760002,"end":39.46,"sentiment":"negative","sentiment_score":-0.5137854834397634},{"text":"Can you take me off your list, actually, please?","start":39.68,"end":42.02,"sentiment":"negative","sentiment_score":-0.5951501693990495},{"text":"Thank you.","start":45.49694,"end":46.31694,"sentiment":"positive","sentiment_score":0.4674863815307617}],"sentiment":"negative","sentiment_score":-0.4664677312740913,"num_words":26,"start":33.760002,"end":46.31694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Record your name and reason for calling. I'll see if this person is available.\n\nChannel 0: Andrew. Cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Pete speaking.\n\nChannel 0: Oh, hi, Pete. This is Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Mate, someone already called me about this already this morning, so I'm going right now. Can you take me off your list, actually, please?\n\nChannel 0: Oh, sorry. Yeah. I can do that. You have a great\n\nChannel 1: Thank\n\nChannel 0: day, mate.\n\nChannel 1: you.\n\nChannel 0: Cheers.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.006115356526736703},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":-0.0008541974904281753}],"sentiment":"neutral","sentiment_score":-0.0034847770085824387,"channel":1,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"Andrew.","start":5.2,"end":5.7,"sentiment":"neutral","sentiment_score":0.005252464208751917},{"text":"Cybersecurity.","start":6.3999996,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.013432377949357033}],"sentiment":"neutral","sentiment_score":0.009342421079054475,"channel":0,"num_words":2,"start":5.2,"end":6.8999996},{"sentences":[{"text":"Thanks, Andrew.","start":15.595,"end":16.415,"sentiment":"neutral","sentiment_score":0.2220756560564041},{"text":"Please stay on the line.","start":16.795,"end":18.415,"sentiment":"neutral","sentiment_score":0.10209975093603134},{"text":"Pete speaking.","start":25.195,"end":26.015,"sentiment":"neutral","sentiment_score":0.010089281015098095}],"sentiment":"neutral","sentiment_score":0.10831429209146234,"channel":1,"num_words":9,"start":15.595,"end":26.015},{"sentences":[{"text":"Oh, hi, Pete.","start":27.67,"end":29.59,"sentiment":"neutral","sentiment_score":-0.04991896326343218},{"text":"This is Andrew from Vigilance AI.","start":29.59,"end":31.99,"sentiment":"neutral","sentiment_score":-0.02903729708244403},{"text":"Have I caught you in a bad time?","start":31.99,"end":33.77,"sentiment":"negative","sentiment_score":-0.4657195508480072}],"sentiment":"neutral","sentiment_score":-0.2382198281805305,"channel":0,"num_words":17,"start":27.67,"end":33.77},{"sentences":[{"text":"Mate, someone already called me about this already this morning, so I'm going right now.","start":33.760002,"end":39.46,"sentiment":"negative","sentiment_score":-0.5137854834397634},{"text":"Can you take me off your list, actually, please?","start":39.68,"end":42.02,"sentiment":"negative","sentiment_score":-0.5951501693990495}],"sentiment":"negative","sentiment_score":-0.5442972406744957,"channel":1,"num_words":24,"start":33.760002,"end":42.02},{"sentences":[{"text":"Oh, sorry.","start":43.05694,"end":43.696938,"sentiment":"neutral","sentiment_score":-0.1880088672041893},{"text":"Yeah.","start":43.696938,"end":44.096935,"sentiment":"neutral","sentiment_score":-0.011299405246973038},{"text":"I can do that.","start":44.096935,"end":44.976936,"sentiment":"neutral","sentiment_score":-0.03215007111430168},{"text":"You have a great","start":44.976936,"end":45.536938,"sentiment":"positive","sentiment_score":0.5423845499753952}],"sentiment":"neutral","sentiment_score":0.15032916143536568,"channel":0,"num_words":11,"start":43.05694,"end":45.536938},{"sentences":[{"text":"Thank","start":45.49694,"end":45.81694,"sentiment":"positive","sentiment_score":0.5828283429145813}],"sentiment":"positive","sentiment_score":0.5828283429145813,"channel":1,"num_words":1,"start":45.49694,"end":45.81694},{"sentences":[{"text":"day, mate.","start":45.536938,"end":46.256935,"sentiment":"positive","sentiment_score":0.5899246037006378}],"sentiment":"positive","sentiment_score":0.5899246037006378,"channel":0,"num_words":2,"start":45.536938,"end":46.256935},{"sentences":[{"text":"you.","start":45.81694,"end":46.31694,"sentiment":"positive","sentiment_score":0.35214442014694214}],"sentiment":"positive","sentiment_score":0.35214442014694214,"channel":1,"num_words":1,"start":45.81694,"end":46.31694},{"sentences":[{"text":"Cheers.","start":46.256935,"end":46.756935,"sentiment":"neutral","sentiment_score":0.27129054069519043}],"sentiment":"neutral","sentiment_score":0.27129054069519043,"channel":0,"num_words":1,"start":46.256935,"end":46.756935}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called a customer named Andrew and asked for his name and reason for calling. Andrew had already received a call from the company about a similar issue earlier that day. The agent apologized and asked Andrew to take him off their list. Andrew apologized again and thanked the agent before ending the call."},"intents":{"segments":[{"text":"Can you take me off your list, actually, please? Oh, sorry. Yeah.","start_word":57,"end_word":68,"intents":[{"intent":"Request removal from call list","confidence_score":0.45389506}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Andrew. Cybersecurity. Thanks, Andrew. Please stay on the line. Pete speaking. Oh, hi, Pete. This is Andrew from Vigilance AI.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.01880386285483837},{"text":"Have I caught you in a bad time? Mate, someone already called me about this already this morning, so I'm going right now. Can you take me off your list, actually, please?","start_word":34,"end_word":65,"sentiment":"negative","sentiment_score":-0.5145670771598816},{"text":"Oh, sorry. Yeah. I can do that.","start_word":66,"end_word":72,"sentiment":"neutral","sentiment_score":-0.07526180893182755},{"text":"You have a great Thank day, mate. you. Cheers.","start_word":73,"end_word":81,"sentiment":"positive","sentiment_score":0.5001703500747681}],"average":{"sentiment":"neutral","sentiment_score":-0.1112328048579949}}}}