{"metadata":{"transaction_key":"deprecated","request_id":"01a05faa-da89-7a60-94d8-be3b03cb9956","sha256":"fb0b7edabf2b13718371ce9137cd18e0278b7a5426471fae0a3024b8ae075a95","created":"2026-09-02T01:10:29.061Z","duration":121.175934,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":462,"output_tokens":87},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":522,"output_tokens":524},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":522,"output_tokens":72}},"results":{"channels":[{"alternatives":[{"transcript":"Hello, Caitlin? Hi, Caitlin. My name is Mary. So, yeah, I I'm I'm just ringing out as you might be waiting for my call. I just want to make sure. And let me just go back to my notes. Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network. So you are not yet connected or there's no Internet provided yet with your new address. Correct? So you just have to transfer the Internet. Okay? Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network. However, if we are going to transfer to your new address or location, that's going to be an NBN network. So it's going to be a different plan, but I'm still sorting things out. I just ring you out to give you updates in case you're waiting for my call. Since you have your own yeah. Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible. And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact that you're currently in yes. I'll call you again later. Yeah. Yeah. Yeah. I'll give you updates later. I just ring you up, though I don't have, you know, exact or complete information. I'm you might be waiting for my call, but I'll call you still within the day. You can go ahead and do the things that you needed to do. I'll just wait and give you a call. Thank you. Thank you so much, Caitlin. Have a great day.","confidence":0.99902344,"words":[{"word":"hello","start":1.76,"end":2.24,"confidence":0.9855957,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.052817340940237045},{"word":"caitlin","start":2.24,"end":2.74,"confidence":0.67317706,"punctuated_word":"Caitlin?","sentiment":"neutral","sentiment_score":0.08376777172088623},{"word":"hi","start":3.9199998,"end":4.24,"confidence":0.9995117,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.20776650309562683},{"word":"caitlin","start":4.24,"end":4.72,"confidence":1.0,"punctuated_word":"Caitlin.","sentiment":"neutral","sentiment_score":0.20355777442455292},{"word":"my","start":4.72,"end":4.7999997,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.18759934604167935},{"word":"name","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.16353143751621246},{"word":"is","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16881944239139557},{"word":"mary","start":5.2,"end":5.7,"confidence":0.9975586,"punctuated_word":"Mary.","sentiment":"neutral","sentiment_score":0.18667463958263397},{"word":"so","start":5.8399997,"end":6.24,"confidence":0.78393555,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.143987774848938},{"word":"yeah","start":6.24,"end":6.74,"confidence":0.986084,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.13871443271636963},{"word":"i","start":7.04,"end":7.2,"confidence":0.92822266,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13391178846359253},{"word":"i'm","start":7.3599997,"end":7.68,"confidence":0.99658203,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.12601542472839355},{"word":"i'm","start":7.68,"end":7.9199996,"confidence":0.76049805,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10616803169250488},{"word":"just","start":7.9199996,"end":8.24,"confidence":0.9790039,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.11901119351387024},{"word":"ringing","start":8.24,"end":8.639999,"confidence":0.90478516,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":0.09600284695625304},{"word":"out","start":8.639999,"end":9.139999,"confidence":0.9472656,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09195113927125932},{"word":"as","start":9.2,"end":9.7,"confidence":0.9838867,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0849013701081276},{"word":"you","start":10.719999,"end":10.88,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1528145968914032},{"word":"might","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.10411615669727324},{"word":"be","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.088322713971138},{"word":"waiting","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.1088475063443184},{"word":"for","start":11.599999,"end":11.84,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0857255756855011},{"word":"my","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11309286206960678},{"word":"call","start":12.0,"end":12.465,"confidence":0.9284668,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.09188096225261688},{"word":"i","start":12.545,"end":12.625,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.020545348525047306},{"word":"just","start":12.625,"end":12.865,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.024808332324028015},{"word":"want","start":12.865,"end":13.025,"confidence":0.96240234,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.015497863292694092},{"word":"to","start":13.025,"end":13.185,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.009560175240039824},{"word":"make","start":13.185,"end":13.425,"confidence":0.9970703,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.00845145434141159},{"word":"sure","start":13.425,"end":13.925,"confidence":0.6817627,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.08176707476377487},{"word":"and","start":16.625,"end":16.785,"confidence":0.9941406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.02088816463947296},{"word":"let","start":16.785,"end":17.025,"confidence":0.8720703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.021130315959453583},{"word":"me","start":17.025,"end":17.185,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.009025372564792631},{"word":"just","start":17.185,"end":17.345001,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.016934260725975037},{"word":"go","start":17.345001,"end":17.505001,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.003450267016887665},{"word":"back","start":17.505001,"end":17.744999,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.007085278630256653},{"word":"to","start":17.744999,"end":17.825,"confidence":0.9482422,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01689998060464859},{"word":"my","start":17.825,"end":18.065,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.004413135349750519},{"word":"notes","start":18.065,"end":18.565,"confidence":0.9638672,"punctuated_word":"notes.","sentiment":"neutral","sentiment_score":0.0001957044005393982},{"word":"because","start":19.585,"end":20.065,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.13189151883125305},{"word":"upon","start":20.065,"end":20.385,"confidence":1.0,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.21082091331481936},{"word":"checking","start":20.385,"end":20.865,"confidence":1.0,"punctuated_word":"checking","sentiment":"neutral","sentiment_score":-0.1052665263414383},{"word":"on","start":20.865,"end":21.345001,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.1339522898197174},{"word":"this","start":21.345001,"end":21.585,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1050466001033783},{"word":"one","start":21.585,"end":21.825,"confidence":0.99853516,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.1318494826555252},{"word":"caitlin","start":21.825,"end":22.325,"confidence":0.7527669,"punctuated_word":"Caitlin,","sentiment":"neutral","sentiment_score":-0.1017654910683632},{"word":"i","start":22.465,"end":22.625,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1587619185447693},{"word":"found","start":22.625,"end":22.945,"confidence":0.99902344,"punctuated_word":"found","sentiment":"neutral","sentiment_score":-0.2184809148311615},{"word":"that","start":22.945,"end":23.185,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.25138774514198303},{"word":"your","start":23.185,"end":23.425,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.29723888635635376},{"word":"address","start":23.425,"end":23.744999,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.19483748078346252},{"word":"is","start":23.744999,"end":23.985,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2338232398033142},{"word":"currently","start":23.985,"end":24.385,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2798312306404114},{"word":"not","start":24.385,"end":24.625,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30400967597961426},{"word":"available","start":24.625,"end":25.105,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.278456449508667},{"word":"in","start":25.105,"end":25.265,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3068985641002655},{"word":"the","start":25.265,"end":25.425,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2366490215063095},{"word":"same","start":25.425,"end":25.585,"confidence":0.6123047,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.1870519369840622},{"word":"network","start":25.585,"end":25.985,"confidence":0.9421387,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.21640461683273315},{"word":"which","start":25.985,"end":26.145,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.15473942458629608},{"word":"is","start":26.145,"end":26.385,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.14097723364830017},{"word":"the","start":26.385,"end":26.465,"confidence":0.99316406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1849481910467148},{"word":"supa","start":26.465,"end":26.865,"confidence":0.90283203,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.0981358289718628},{"word":"network","start":26.865,"end":27.365,"confidence":0.9055176,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.13333043456077576},{"word":"so","start":27.744999,"end":28.2,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.14290840923786163},{"word":"you","start":29.0,"end":29.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.30285876989364624},{"word":"are","start":29.16,"end":29.400002,"confidence":0.61816406,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.3092811703681946},{"word":"not","start":29.400002,"end":29.900002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.30284667015075684},{"word":"yet","start":29.960001,"end":30.2,"confidence":0.99902344,"punctuated_word":"yet","sentiment":"negative","sentiment_score":-0.3748410940170288},{"word":"connected","start":30.2,"end":30.6,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":-0.2023809552192688},{"word":"or","start":30.6,"end":30.84,"confidence":0.5463867,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.44958066940307617},{"word":"there's","start":30.84,"end":31.16,"confidence":0.7956543,"punctuated_word":"there's","sentiment":"negative","sentiment_score":-0.4634069800376892},{"word":"no","start":31.16,"end":31.400002,"confidence":1.0,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.44775626063346863},{"word":"internet","start":31.400002,"end":31.720001,"confidence":0.9614258,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.34999802708625793},{"word":"provided","start":31.720001,"end":32.12,"confidence":0.99902344,"punctuated_word":"provided","sentiment":"negative","sentiment_score":-0.35881656408309937},{"word":"yet","start":32.12,"end":32.36,"confidence":0.99609375,"punctuated_word":"yet","sentiment":"negative","sentiment_score":-0.5193012952804565},{"word":"with","start":32.36,"end":32.52,"confidence":1.0,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.3554871082305908},{"word":"your","start":32.52,"end":32.760002,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3430594801902771},{"word":"new","start":32.760002,"end":33.0,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.2832373082637787},{"word":"address","start":33.0,"end":33.4,"confidence":0.9975586,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.2551059126853943},{"word":"correct","start":33.4,"end":33.9,"confidence":1.0,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.13823063671588898},{"word":"so","start":33.96,"end":34.2,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.07686378061771393},{"word":"you","start":34.2,"end":34.28,"confidence":0.97998047,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08242924511432648},{"word":"just","start":34.28,"end":34.52,"confidence":0.9243164,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10256190598011015},{"word":"have","start":34.52,"end":34.68,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.11895795166492462},{"word":"to","start":34.68,"end":34.920002,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14081209897994995},{"word":"transfer","start":34.920002,"end":35.4,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.1388132870197296},{"word":"the","start":35.4,"end":35.9,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0902983620762825},{"word":"internet","start":36.36,"end":36.86,"confidence":0.9616699,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.12737134099006653},{"word":"okay","start":36.920002,"end":37.24,"confidence":0.6072998,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":-0.07406549155712128},{"word":"because","start":37.24,"end":37.74,"confidence":0.99902344,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.12458430230617525},{"word":"for","start":38.28,"end":38.52,"confidence":0.6381836,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11397595703601836},{"word":"this","start":38.52,"end":38.68,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09234050661325456},{"word":"one","start":38.68,"end":38.92,"confidence":0.8588867,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.09910385310649872},{"word":"since","start":38.92,"end":39.42,"confidence":0.99902344,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.12735407054424286},{"word":"currently","start":40.6,"end":41.08,"confidence":0.61865234,"punctuated_word":"currently,","sentiment":"neutral","sentiment_score":-0.14187216758728027},{"word":"you","start":41.08,"end":41.24,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08830344676971436},{"word":"are","start":41.24,"end":41.4,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.10199162364006042},{"word":"in","start":41.4,"end":41.56,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10666856914758682},{"word":"contract","start":41.56,"end":41.96,"confidence":0.94921875,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":-0.08596589416265488},{"word":"with","start":41.96,"end":42.2,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10857891291379929},{"word":"us","start":42.2,"end":42.440002,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.07338733226060867},{"word":"for","start":42.440002,"end":42.760002,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.07058839499950409},{"word":"twenty","start":42.760002,"end":43.16,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.0978957861661911},{"word":"four","start":43.16,"end":43.4,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":-0.0957617685198784},{"word":"months","start":43.4,"end":43.9,"confidence":0.8652344,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":-0.07236576825380325},{"word":"and","start":44.855,"end":45.015,"confidence":0.98291016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04843265190720558},{"word":"it's","start":45.015,"end":45.335,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.052273161709308624},{"word":"from","start":45.335,"end":45.735,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04469063878059387},{"word":"supa","start":45.735,"end":46.055,"confidence":0.9572754,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.01447712630033493},{"word":"network","start":46.055,"end":46.555,"confidence":0.88427734,"punctuated_word":"Network.","sentiment":"neutral","sentiment_score":-0.05402635037899017},{"word":"however","start":46.615,"end":47.015,"confidence":1.0,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.16913607716560364},{"word":"if","start":47.015,"end":47.175,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2323705106973648},{"word":"we","start":47.175,"end":47.335,"confidence":0.98535156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.19347447156906128},{"word":"are","start":47.335,"end":47.575,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.25721967220306396},{"word":"going","start":47.575,"end":47.815,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.26996469497680664},{"word":"to","start":47.815,"end":48.055,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2611052095890045},{"word":"transfer","start":48.055,"end":48.535,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.18326832354068756},{"word":"to","start":48.535,"end":48.695,"confidence":0.6430664,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2267621159553528},{"word":"your","start":48.695,"end":48.935,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.20277757942676544},{"word":"new","start":48.935,"end":49.255,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.16322514414787292},{"word":"address","start":49.255,"end":49.575,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1041010320186615},{"word":"or","start":49.575,"end":49.815,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1397453099489212},{"word":"location","start":49.815,"end":50.295,"confidence":0.9904785,"punctuated_word":"location,","sentiment":"neutral","sentiment_score":-0.17306357622146606},{"word":"that's","start":50.295,"end":50.535,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.19292901456356049},{"word":"going","start":50.535,"end":50.855,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.23721741139888763},{"word":"to","start":50.855,"end":50.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22440360486507416},{"word":"be","start":50.935,"end":51.095,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2082238495349884},{"word":"an","start":51.095,"end":51.335,"confidence":0.98828125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2084989845752716},{"word":"nbn","start":51.335,"end":51.835,"confidence":0.9614258,"punctuated_word":"NBN","sentiment":"neutral","sentiment_score":-0.14445827901363373},{"word":"network","start":53.415,"end":53.915,"confidence":0.8989258,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":-0.1678810715675354},{"word":"so","start":54.135002,"end":54.295,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.15799680352211},{"word":"it's","start":54.295,"end":54.455,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.1557750105857849},{"word":"going","start":54.455,"end":54.695,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.1716802567243576},{"word":"to","start":54.695,"end":54.775,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1363750696182251},{"word":"be","start":54.775,"end":54.935,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.19082224369049072},{"word":"a","start":54.935,"end":55.095,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1927243322134018},{"word":"different","start":55.095,"end":55.595,"confidence":1.0,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.23576542735099792},{"word":"plan","start":56.455,"end":56.855,"confidence":0.83081055,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.18339166045188904},{"word":"but","start":56.855,"end":57.175,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1626758873462677},{"word":"i'm","start":57.175,"end":57.335,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.19826632738113403},{"word":"still","start":57.335,"end":57.835,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.22642576694488523},{"word":"sorting","start":58.135002,"end":58.535,"confidence":0.96533203,"punctuated_word":"sorting","sentiment":"neutral","sentiment_score":-0.1990126073360443},{"word":"things","start":58.535,"end":59.035,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":-0.14495399594306946},{"word":"out","start":59.18,"end":59.5,"confidence":0.99902344,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.15900832414627075},{"word":"i","start":59.5,"end":59.579998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.024985164403915405},{"word":"just","start":59.579998,"end":59.98,"confidence":0.91503906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.01517428457736969},{"word":"ring","start":59.98,"end":60.3,"confidence":0.5576172,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.036257680505514145},{"word":"you","start":60.3,"end":60.46,"confidence":0.8925781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.044630423188209534},{"word":"out","start":60.46,"end":60.96,"confidence":0.4753418,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.09830085188150406},{"word":"to","start":61.019997,"end":61.26,"confidence":0.9760742,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06448796391487122},{"word":"give","start":61.26,"end":61.5,"confidence":0.68066406,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.05285744369029999},{"word":"you","start":61.5,"end":61.66,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1223459243774414},{"word":"updates","start":61.66,"end":62.16,"confidence":0.94384766,"punctuated_word":"updates","sentiment":"neutral","sentiment_score":0.06635845452547073},{"word":"in","start":62.219997,"end":62.379997,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09609246999025343},{"word":"case","start":62.379997,"end":62.539997,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.0794251337647438},{"word":"you're","start":62.539997,"end":62.78,"confidence":0.99316406,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.022965416312217712},{"word":"waiting","start":62.78,"end":63.1,"confidence":1.0,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.01678501069545746},{"word":"for","start":63.1,"end":63.339996,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011108726263046265},{"word":"my","start":63.339996,"end":63.5,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.08666221797466278},{"word":"call","start":63.5,"end":64.0,"confidence":0.7507324,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":-0.02688194438815117},{"word":"since","start":71.899994,"end":72.22,"confidence":0.7519531,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.03989076241850853},{"word":"you","start":72.22,"end":72.46,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057320497930049896},{"word":"have","start":72.46,"end":72.619995,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.056424081325531006},{"word":"your","start":72.619995,"end":72.86,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04965703189373016},{"word":"own","start":72.86,"end":72.94,"confidence":0.99121094,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.05783781036734581},{"word":"yeah","start":73.1,"end":73.545,"confidence":0.99609375,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.06224172562360763},{"word":"since","start":73.625,"end":73.865,"confidence":0.86279297,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.09339569509029388},{"word":"you","start":73.865,"end":74.025,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1173710972070694},{"word":"have","start":74.025,"end":74.225,"confidence":0.94189453,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11342597007751463},{"word":"you","start":74.424995,"end":74.665,"confidence":0.90283203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1112435907125473},{"word":"already","start":74.665,"end":75.165,"confidence":0.5810547,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.13191476464271543},{"word":"have","start":75.384995,"end":75.465,"confidence":0.77978516,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11607702076435088},{"word":"your","start":75.465,"end":75.705,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12608589231967926},{"word":"own","start":75.705,"end":75.865,"confidence":1.0,"punctuated_word":"own","sentiment":"neutral","sentiment_score":0.1283126324415207},{"word":"router","start":75.865,"end":76.185,"confidence":0.9926758,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.0971539318561554},{"word":"it's","start":76.185,"end":76.424995,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.11806576699018478},{"word":"going","start":76.424995,"end":76.744995,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.11543912440538406},{"word":"to","start":76.744995,"end":76.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1180444061756134},{"word":"be","start":76.825,"end":77.325,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1139492690563202},{"word":"you","start":77.625,"end":78.025,"confidence":0.7314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15317794680595398},{"word":"within","start":79.465,"end":79.784996,"confidence":0.99902344,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.11155615746974944},{"word":"the","start":79.784996,"end":79.865,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14221005141735077},{"word":"day","start":79.865,"end":80.025,"confidence":0.9345703,"punctuated_word":"day,","sentiment":"neutral","sentiment_score":0.14430338144302368},{"word":"you","start":80.025,"end":80.185,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17784787714481354},{"word":"can","start":80.185,"end":80.424995,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.14289787411689758},{"word":"be","start":80.424995,"end":80.505,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1661122441291809},{"word":"connected","start":80.505,"end":81.005,"confidence":1.0,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.12765394151210785},{"word":"once","start":81.064995,"end":81.564995,"confidence":0.96875,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.16182324290275574},{"word":"a","start":81.705,"end":81.945,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1440710574388504},{"word":"transfer","start":81.945,"end":82.424995,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":0.1197834312915802},{"word":"is","start":82.424995,"end":82.585,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1437998265028},{"word":"possible","start":82.585,"end":82.985,"confidence":0.8935547,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.10884416848421095},{"word":"and","start":82.985,"end":83.225,"confidence":0.7709961,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.05164806544780731},{"word":"also","start":83.225,"end":83.465,"confidence":0.99902344,"punctuated_word":"also,","sentiment":"neutral","sentiment_score":0.041173458099365234},{"word":"while","start":83.465,"end":83.865,"confidence":0.9951172,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.030552975833415985},{"word":"i","start":83.865,"end":84.365,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04289012402296066},{"word":"i'm","start":85.064995,"end":85.305,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.032713886350393295},{"word":"done","start":85.305,"end":85.625,"confidence":1.0,"punctuated_word":"done","sentiment":"neutral","sentiment_score":0.04181114211678505},{"word":"communicating","start":85.625,"end":86.125,"confidence":0.99902344,"punctuated_word":"communicating","sentiment":"neutral","sentiment_score":0.021051082760095596},{"word":"with","start":86.185,"end":86.345,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.027180954813957214},{"word":"the","start":86.345,"end":86.505,"confidence":0.82373047,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03356776386499405},{"word":"account","start":86.505,"end":86.825,"confidence":0.88427734,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.03877545893192291},{"word":"team","start":86.825,"end":87.145,"confidence":0.9980469,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.03704860433936119},{"word":"with","start":87.145,"end":87.465,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.030336588621139526},{"word":"regarding","start":87.545,"end":88.045,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03076343610882759},{"word":"the","start":88.265,"end":88.765,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03745663538575173},{"word":"transferring","start":89.12,"end":89.520004,"confidence":1.0,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":0.04290447011590004},{"word":"from","start":89.520004,"end":89.76,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.03242335096001625},{"word":"a","start":89.76,"end":89.920006,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03992826864123344},{"word":"different","start":89.920006,"end":90.240005,"confidence":0.99609375,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.03074897639453411},{"word":"network","start":90.240005,"end":90.740005,"confidence":1.0,"punctuated_word":"network","sentiment":"neutral","sentiment_score":0.029309717938303947},{"word":"to","start":90.880005,"end":91.200005,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03126337379217148},{"word":"a","start":91.200005,"end":91.36,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05629556626081467},{"word":"new","start":91.36,"end":91.600006,"confidence":0.99902344,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.056074708700180054},{"word":"network","start":91.600006,"end":92.100006,"confidence":0.76708984,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":0.0314977690577507},{"word":"providing","start":92.32,"end":92.8,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":0.02236502803862095},{"word":"the","start":92.8,"end":92.96001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02468150109052658},{"word":"fact","start":92.96001,"end":93.12,"confidence":0.9980469,"punctuated_word":"fact","sentiment":"neutral","sentiment_score":0.018661100417375565},{"word":"that","start":93.12,"end":93.36,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008367272093892097},{"word":"you're","start":93.36,"end":93.520004,"confidence":0.99902344,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.007906381040811539},{"word":"currently","start":93.520004,"end":94.020004,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.0004158206284046173},{"word":"in","start":94.16,"end":94.560005,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0065575651824474335},{"word":"yes","start":96.08,"end":96.4,"confidence":0.9819336,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.05744693800806999},{"word":"i'll","start":96.4,"end":96.64,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10421808063983916},{"word":"call","start":96.64,"end":96.8,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.2498157769441605},{"word":"you","start":96.8,"end":96.96001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28172925114631653},{"word":"again","start":96.96001,"end":97.28,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.26679450273513794},{"word":"later","start":97.28,"end":97.78,"confidence":0.9995117,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.31286486983299255},{"word":"yeah","start":98.16,"end":98.48,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.24057890474796295},{"word":"yeah","start":98.48,"end":98.72,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.26370131969451904},{"word":"yeah","start":98.72,"end":99.22,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.27997466921806335},{"word":"i'll","start":99.840004,"end":100.08,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.31038331985473633},{"word":"give","start":100.08,"end":100.32,"confidence":1.0,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.4842966198921203},{"word":"you","start":100.32,"end":100.48,"confidence":0.9970703,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47445839643478394},{"word":"updates","start":100.48,"end":100.880005,"confidence":0.9760742,"punctuated_word":"updates","sentiment":"positive","sentiment_score":0.4722440242767334},{"word":"later","start":100.880005,"end":101.200005,"confidence":0.9980469,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.0258890762925148},{"word":"i","start":101.200005,"end":101.28,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.012949153780937197},{"word":"just","start":101.28,"end":101.520004,"confidence":0.56933594,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.011926507577300072},{"word":"ring","start":101.520004,"end":101.68,"confidence":0.86865234,"punctuated_word":"ring","sentiment":"neutral","sentiment_score":0.005680110305547714},{"word":"you","start":101.68,"end":101.840004,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0030694063752889633},{"word":"up","start":101.840004,"end":102.165,"confidence":0.82543945,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.009341461583971975},{"word":"though","start":102.245,"end":102.725,"confidence":1.0,"punctuated_word":"though","sentiment":"neutral","sentiment_score":-0.008741045370697975},{"word":"i","start":102.725,"end":103.045,"confidence":0.91259766,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01925303041934967},{"word":"don't","start":103.045,"end":103.205,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.022253265604376793},{"word":"have","start":103.205,"end":103.445,"confidence":0.9995117,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.02272850461304188},{"word":"you","start":103.445,"end":103.605,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.046506185084581375},{"word":"know","start":103.605,"end":103.925,"confidence":1.0,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.024269457906484604},{"word":"exact","start":103.925,"end":104.245,"confidence":0.99902344,"punctuated_word":"exact","sentiment":"neutral","sentiment_score":-0.0036644786596298218},{"word":"or","start":104.245,"end":104.405,"confidence":0.99609375,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.010550487786531448},{"word":"complete","start":104.405,"end":104.805,"confidence":0.96777344,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":-0.0037887543439865112},{"word":"information","start":104.805,"end":105.305,"confidence":0.8696289,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":0.005079508759081364},{"word":"i'm","start":105.445,"end":105.765,"confidence":0.9836426,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007038274314254522},{"word":"you","start":106.485,"end":106.725,"confidence":0.89990234,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030294496566057205},{"word":"might","start":106.725,"end":107.125,"confidence":0.9980469,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.007123101502656937},{"word":"be","start":107.125,"end":107.365,"confidence":0.92333984,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.007019512355327606},{"word":"waiting","start":107.365,"end":107.605,"confidence":0.9951172,"punctuated_word":"waiting","sentiment":"neutral","sentiment_score":0.028192006051540375},{"word":"for","start":107.605,"end":107.765,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0022318661212921143},{"word":"my","start":107.765,"end":107.925,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.0006965585052967072},{"word":"call","start":107.925,"end":108.085,"confidence":0.82910156,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.008702937513589859},{"word":"but","start":108.085,"end":108.245,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.015619564801454544},{"word":"i'll","start":108.245,"end":108.405,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02963723242282867},{"word":"call","start":108.405,"end":108.565,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.11559772491455078},{"word":"you","start":108.565,"end":108.725,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12173493951559068},{"word":"still","start":108.725,"end":108.965004,"confidence":0.98535156,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.12261904776096344},{"word":"within","start":108.965004,"end":109.205,"confidence":0.9951172,"punctuated_word":"within","sentiment":"neutral","sentiment_score":0.12298721075057983},{"word":"the","start":109.205,"end":109.365,"confidence":0.8144531,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1547977775335312},{"word":"day","start":109.365,"end":109.605,"confidence":0.99609375,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.13408708572387695},{"word":"you","start":109.605,"end":109.845,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.14402936398983002},{"word":"can","start":109.845,"end":110.245,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1733577996492386},{"word":"go","start":110.245,"end":110.405,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2218383103609085},{"word":"ahead","start":110.405,"end":110.725,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.22932198643684387},{"word":"and","start":110.725,"end":111.225,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.21090620756149292},{"word":"do","start":111.365,"end":111.865,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.19606256484985352},{"word":"the","start":112.325,"end":112.565,"confidence":0.84765625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24638760089874268},{"word":"things","start":112.565,"end":112.805,"confidence":1.0,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.24041159451007843},{"word":"that","start":112.805,"end":112.885,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16809619963169098},{"word":"you","start":112.885,"end":113.045,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13540507853031158},{"word":"needed","start":113.045,"end":113.365,"confidence":0.9790039,"punctuated_word":"needed","sentiment":"neutral","sentiment_score":0.11770391464233398},{"word":"to","start":113.365,"end":113.525,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09356211125850676},{"word":"do","start":113.525,"end":113.84087,"confidence":0.99853516,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.0900721400976181},{"word":"i'll","start":113.84087,"end":114.08087,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.21089577674865723},{"word":"just","start":114.08087,"end":114.240875,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2255491316318512},{"word":"wait","start":114.240875,"end":114.32088,"confidence":0.38330078,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":0.3224900960922241},{"word":"and","start":114.32088,"end":114.560875,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2702510952949524},{"word":"give","start":114.560875,"end":114.80087,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.31177034974098206},{"word":"you","start":114.80087,"end":114.96088,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3486616909503937},{"word":"a","start":114.96088,"end":115.04087,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2803318500518799},{"word":"call","start":115.04087,"end":115.54087,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.20257697999477384},{"word":"thank","start":117.04087,"end":117.36087,"confidence":0.67089844,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4754241406917572},{"word":"you","start":117.36087,"end":117.600876,"confidence":0.9914551,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.442870557308197},{"word":"thank","start":117.600876,"end":117.76087,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4683683514595032},{"word":"you","start":117.76087,"end":117.920876,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4383391141891479},{"word":"so","start":117.920876,"end":118.08087,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4058123528957367},{"word":"much","start":118.08087,"end":118.40087,"confidence":0.9980469,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.6389373540878296},{"word":"caitlin","start":118.40087,"end":118.90087,"confidence":0.77164716,"punctuated_word":"Caitlin.","sentiment":"neutral","sentiment_score":0.18810784816741943},{"word":"have","start":118.96088,"end":119.12087,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7494943141937256},{"word":"a","start":119.12087,"end":119.200874,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.8005537986755371},{"word":"great","start":119.200874,"end":119.44087,"confidence":0.9970703,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8997657299041748},{"word":"day","start":119.44087,"end":119.94087,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.8127633333206177}],"paragraphs":{"transcript":"\nHello, Caitlin? Hi, Caitlin. My name is Mary. So, yeah, I I'm I'm just ringing out as you might be waiting for my call. I just want to make sure.\n\nAnd let me just go back to my notes. Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network. So you are not yet connected or there's no Internet provided yet with your new address. Correct? So you just have to transfer the Internet.\n\nOkay? Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network. However, if we are going to transfer to your new address or location, that's going to be an NBN network. So it's going to be a different plan, but I'm still sorting things out. I just ring you out to give you updates in case you're waiting for my call.\n\nSince you have your own yeah. Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible. And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact that you're currently in yes. I'll call you again later. Yeah.\n\nYeah. Yeah. I'll give you updates later. I just ring you up, though I don't have, you know, exact or complete information. I'm you might be waiting for my call, but I'll call you still within the day.\n\nYou can go ahead and do the things that you needed to do. I'll just wait and give you a call. Thank you. Thank you so much, Caitlin. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello, Caitlin?","start":1.76,"end":2.74,"sentiment":"neutral","sentiment_score":0.06829255633056164},{"text":"Hi, Caitlin.","start":3.9199998,"end":4.72,"sentiment":"neutral","sentiment_score":0.20566213876008987},{"text":"My name is Mary.","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":0.17665621638298035},{"text":"So, yeah, I I'm I'm just ringing out as you might be waiting for my call.","start":5.8399997,"end":12.465,"sentiment":"neutral","sentiment_score":0.1115915235131979},{"text":"I just want to make sure.","start":12.545,"end":13.925,"sentiment":"neutral","sentiment_score":0.021605753650267918}],"sentiment":"neutral","sentiment_score":0.10565443846086661,"num_words":30,"start":1.76,"end":13.925},{"sentences":[{"text":"And let me just go back to my notes.","start":16.625,"end":18.565,"sentiment":"neutral","sentiment_score":-0.002960079246097141},{"text":"Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network.","start":19.585,"end":27.365,"sentiment":"neutral","sentiment_score":-0.19186222463846206},{"text":"So you are not yet connected or there's no Internet provided yet with your new address.","start":27.744999,"end":33.4,"sentiment":"negative","sentiment_score":-0.34130416717380285},{"text":"Correct?","start":33.4,"end":33.9,"sentiment":"neutral","sentiment_score":-0.13823063671588898},{"text":"So you just have to transfer the Internet.","start":33.96,"end":36.86,"sentiment":"neutral","sentiment_score":-0.10976349655538797}],"sentiment":"neutral","sentiment_score":-0.19153223073078415,"num_words":59,"start":16.625,"end":36.86},{"sentences":[{"text":"Okay?","start":36.920002,"end":37.24,"sentiment":"neutral","sentiment_score":-0.07406549155712128},{"text":"Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network.","start":37.24,"end":46.555,"sentiment":"neutral","sentiment_score":-0.08641134681446212},{"text":"However, if we are going to transfer to your new address or location, that's going to be an NBN network.","start":46.615,"end":53.915,"sentiment":"neutral","sentiment_score":-0.1979912966489792},{"text":"So it's going to be a different plan, but I'm still sorting things out.","start":54.135002,"end":59.5,"sentiment":"neutral","sentiment_score":-0.17963383666106633},{"text":"I just ring you out to give you updates in case you're waiting for my call.","start":59.5,"end":64.0,"sentiment":"neutral","sentiment_score":0.03348090220242739}],"sentiment":"neutral","sentiment_score":-0.10871818035634027,"num_words":72,"start":36.920002,"end":64.0},{"sentences":[{"text":"Since you have your own yeah.","start":71.899994,"end":73.545,"sentiment":"neutral","sentiment_score":0.05389531825979551},{"text":"Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible.","start":73.625,"end":82.985,"sentiment":"neutral","sentiment_score":0.12863693701533171},{"text":"And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact that you're currently in yes.","start":82.985,"end":96.4,"sentiment":"neutral","sentiment_score":0.03203181754196844},{"text":"I'll call you again later.","start":96.4,"end":97.78,"sentiment":"neutral","sentiment_score":0.24308449625968934},{"text":"Yeah.","start":98.16,"end":98.48,"sentiment":"neutral","sentiment_score":0.24057890474796295}],"sentiment":"neutral","sentiment_score":0.08865101451891055,"num_words":69,"start":71.899994,"end":98.48},{"sentences":[{"text":"Yeah.","start":98.48,"end":98.72,"sentiment":"neutral","sentiment_score":0.26370131969451904},{"text":"Yeah.","start":98.72,"end":99.22,"sentiment":"neutral","sentiment_score":0.27997466921806335},{"text":"I'll give you updates later.","start":99.840004,"end":101.200005,"sentiment":"positive","sentiment_score":0.35345428735017775},{"text":"I just ring you up, though I don't have, you know, exact or complete information.","start":101.200005,"end":105.305,"sentiment":"neutral","sentiment_score":-0.007580604093770186},{"text":"I'm you might be waiting for my call, but I'll call you still within the day.","start":105.445,"end":109.605,"sentiment":"neutral","sentiment_score":0.05677370852208696}],"sentiment":"neutral","sentiment_score":0.08172678159500815,"num_words":38,"start":98.48,"end":109.605},{"sentences":[{"text":"You can go ahead and do the things that you needed to do.","start":109.605,"end":113.84087,"sentiment":"neutral","sentiment_score":0.17439652864749616},{"text":"I'll just wait and give you a call.","start":113.84087,"end":115.54087,"sentiment":"neutral","sentiment_score":0.2715658713132143},{"text":"Thank you.","start":117.04087,"end":117.600876,"sentiment":"positive","sentiment_score":0.4591473489999771},{"text":"Thank you so much, Caitlin.","start":117.600876,"end":118.90087,"sentiment":"positive","sentiment_score":0.4279130041599274},{"text":"Have a great day.","start":118.96088,"end":119.94087,"sentiment":"positive","sentiment_score":0.8156442940235138}],"sentiment":"positive","sentiment_score":0.33625371055677533,"num_words":32,"start":109.605,"end":119.94087}]}}]},{"alternatives":[{"transcript":"Hello? Yep. Yep. Okay. Correct. Mhmm. Okay. Mhmm. Mhmm. So how long is it gonna take to get the Internet put on then? Hello? Okay. So will it be on by the end of the day? Yeah. Perfect. Perfect. That'd be perfect. Thank you so much. Much. No. That's okay. Yeah. Yep. Perfect. Thank you so much. Thank you. You too. Bye.","confidence":0.99560547,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.79003906,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.023252949118614197},{"word":"yep","start":2.8799999,"end":3.3799999,"confidence":0.9765625,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.17490744590759277},{"word":"yep","start":13.5199995,"end":13.605,"confidence":0.7819824,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07913424074649811},{"word":"okay","start":27.845,"end":28.345,"confidence":0.9812012,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.19177517294883728},{"word":"correct","start":34.26,"end":34.76,"confidence":0.99560547,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.04172251373529434},{"word":"mhmm","start":54.585,"end":54.745,"confidence":0.9283447,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12352127581834792},{"word":"okay","start":54.745,"end":55.245,"confidence":0.9658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.13242220878601074},{"word":"mhmm","start":63.21,"end":63.71,"confidence":0.98950195,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05247781425714493},{"word":"mhmm","start":63.85,"end":64.35,"confidence":0.97436523,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.05809665843844414},{"word":"so","start":64.41,"end":64.65,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0001356452703475952},{"word":"how","start":64.65,"end":64.81,"confidence":0.9980469,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.0029788194224238396},{"word":"long","start":64.81,"end":64.97,"confidence":1.0,"punctuated_word":"long","sentiment":"neutral","sentiment_score":0.009949938394129276},{"word":"is","start":64.97,"end":65.130005,"confidence":0.8886719,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.000965098850429058},{"word":"it","start":65.130005,"end":65.29,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.011284371837973596},{"word":"gonna","start":65.29,"end":65.53,"confidence":0.9892578,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.006820083130151033},{"word":"take","start":65.53,"end":65.85,"confidence":0.9921875,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.005124370567500591},{"word":"to","start":65.85,"end":66.090004,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012210003100335598},{"word":"get","start":66.090004,"end":66.25,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.01513164769858122},{"word":"the","start":66.25,"end":66.41,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019559431821107864},{"word":"internet","start":66.41,"end":66.81,"confidence":0.9560547,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.023759547621011737},{"word":"put","start":66.81,"end":67.05,"confidence":0.9760742,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02013709396123886},{"word":"on","start":67.05,"end":67.29,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.01782761700451374},{"word":"then","start":67.29,"end":67.79,"confidence":0.9909668,"punctuated_word":"then?","sentiment":"neutral","sentiment_score":0.01814449205994606},{"word":"hello","start":71.325,"end":71.825,"confidence":0.9616699,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.028194252401590347},{"word":"okay","start":93.03,"end":93.53,"confidence":0.99560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.011628188192844393},{"word":"so","start":93.59,"end":93.75,"confidence":0.9951172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003925211727619171},{"word":"will","start":93.75,"end":93.99,"confidence":0.99316406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.0045486437156796455},{"word":"it","start":93.99,"end":94.06999,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.00993271730840206},{"word":"be","start":94.06999,"end":94.229996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.007384407334029675},{"word":"on","start":94.229996,"end":94.39,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.007488496601581573},{"word":"by","start":94.39,"end":94.549995,"confidence":1.0,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.0053822947666049},{"word":"the","start":94.549995,"end":94.71,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01122983545064926},{"word":"end","start":94.71,"end":94.869995,"confidence":1.0,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.027147019281983376},{"word":"of","start":94.869995,"end":95.03,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.023912712931632996},{"word":"the","start":95.03,"end":95.10999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02159338817000389},{"word":"day","start":95.10999,"end":95.60999,"confidence":0.9995117,"punctuated_word":"day?","sentiment":"neutral","sentiment_score":0.02384006604552269},{"word":"yeah","start":96.63,"end":96.95,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13956773281097412},{"word":"perfect","start":96.95,"end":97.45,"confidence":0.99658203,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.44836753606796265},{"word":"perfect","start":97.59,"end":98.09,"confidence":0.9970703,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.45883500576019287},{"word":"that'd","start":98.149994,"end":98.46999,"confidence":0.73132324,"punctuated_word":"That'd","sentiment":"neutral","sentiment_score":0.25942468643188477},{"word":"be","start":98.46999,"end":98.71,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.22765514254570007},{"word":"perfect","start":98.71,"end":99.21,"confidence":0.9995117,"punctuated_word":"perfect.","sentiment":"positive","sentiment_score":0.4638893604278565},{"word":"thank","start":99.99,"end":100.229996,"confidence":0.9892578,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4879362881183624},{"word":"you","start":100.229996,"end":100.39,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4445069432258606},{"word":"so","start":100.39,"end":100.63,"confidence":0.6699219,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.45977166295051575},{"word":"much","start":100.63,"end":100.995,"confidence":0.7340088,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3983279466629028},{"word":"much","start":104.755005,"end":104.995,"confidence":0.91381836,"punctuated_word":"Much.","sentiment":"neutral","sentiment_score":0.01427734736353159},{"word":"no","start":104.995,"end":105.235,"confidence":0.9033203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.041243962943553925},{"word":"that's","start":105.235,"end":105.475006,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0010338425636291504},{"word":"okay","start":105.475006,"end":105.975006,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.06810669600963593},{"word":"yeah","start":108.355,"end":108.855,"confidence":0.9543457,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07833674550056458},{"word":"yep","start":113.475006,"end":113.975006,"confidence":0.7624512,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07242731750011444},{"word":"perfect","start":114.035,"end":114.535,"confidence":0.9970703,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.3354756832122803},{"word":"thank","start":115.555,"end":115.875,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5615468621253967},{"word":"you","start":115.875,"end":116.115005,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5178882479667664},{"word":"so","start":116.115005,"end":116.275,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5966362357139587},{"word":"much","start":116.275,"end":116.66087,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.533929169178009},{"word":"thank","start":118.020874,"end":118.34087,"confidence":0.7939453,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5846799612045288},{"word":"you","start":118.34087,"end":118.84087,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5507633686065674},{"word":"you","start":119.94087,"end":120.18087,"confidence":0.9394531,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.6391898989677429},{"word":"too","start":120.18087,"end":120.50087,"confidence":0.9995117,"punctuated_word":"too.","sentiment":"positive","sentiment_score":0.6162322759628296},{"word":"bye","start":120.50087,"end":121.00087,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09091760963201524}],"paragraphs":{"transcript":"\nHello? Yep. Yep. Okay. Correct.\n\nMhmm. Okay. Mhmm. Mhmm. So how long is it gonna take to get the Internet put on then?\n\nHello? Okay. So will it be on by the end of the day? Yeah. Perfect.\n\nPerfect. That'd be perfect. Thank you so much. Much. No.\n\nThat's okay. Yeah. Yep. Perfect. Thank you so much.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.023252949118614197},{"text":"Yep.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17490744590759277},{"text":"Yep.","start":13.5199995,"end":13.605,"sentiment":"neutral","sentiment_score":0.07913424074649811},{"text":"Okay.","start":27.845,"end":28.345,"sentiment":"neutral","sentiment_score":-0.19177517294883728},{"text":"Correct.","start":34.26,"end":34.76,"sentiment":"neutral","sentiment_score":-0.04172251373529434}],"sentiment":"neutral","sentiment_score":0.00875938981771469,"num_words":5,"start":0.16,"end":34.76},{"sentences":[{"text":"Mhmm.","start":54.585,"end":54.745,"sentiment":"neutral","sentiment_score":-0.12352127581834792},{"text":"Okay.","start":54.745,"end":55.245,"sentiment":"neutral","sentiment_score":-0.13242220878601074},{"text":"Mhmm.","start":63.21,"end":63.71,"sentiment":"neutral","sentiment_score":-0.05247781425714493},{"text":"Mhmm.","start":63.85,"end":64.35,"sentiment":"neutral","sentiment_score":-0.05809665843844414},{"text":"So how long is it gonna take to get the Internet put on then?","start":64.41,"end":67.79,"sentiment":"neutral","sentiment_score":0.011133502403806363}],"sentiment":"neutral","sentiment_score":-0.011702717980369925,"num_words":18,"start":54.585,"end":67.79},{"sentences":[{"text":"Hello?","start":71.325,"end":71.825,"sentiment":"neutral","sentiment_score":0.028194252401590347},{"text":"Okay.","start":93.03,"end":93.53,"sentiment":"neutral","sentiment_score":0.011628188192844393},{"text":"So will it be on by the end of the day?","start":93.59,"end":95.60999,"sentiment":"neutral","sentiment_score":0.013307708484882658},{"text":"Yeah.","start":96.63,"end":96.95,"sentiment":"neutral","sentiment_score":0.13956773281097412},{"text":"Perfect.","start":96.95,"end":97.45,"sentiment":"positive","sentiment_score":0.44836753606796265}],"sentiment":"neutral","sentiment_score":0.05160950018713872,"num_words":15,"start":71.325,"end":97.45},{"sentences":[{"text":"Perfect.","start":97.59,"end":98.09,"sentiment":"positive","sentiment_score":0.45883500576019287},{"text":"That'd be perfect.","start":98.149994,"end":99.21,"sentiment":"neutral","sentiment_score":0.3169897298018138},{"text":"Thank you so much.","start":99.99,"end":100.995,"sentiment":"positive","sentiment_score":0.4476357102394104},{"text":"Much.","start":104.755005,"end":104.995,"sentiment":"neutral","sentiment_score":0.01427734736353159},{"text":"No.","start":104.995,"end":105.235,"sentiment":"neutral","sentiment_score":-0.041243962943553925}],"sentiment":"neutral","sentiment_score":0.31733804205432536,"num_words":10,"start":97.59,"end":105.235},{"sentences":[{"text":"That's okay.","start":105.235,"end":105.975006,"sentiment":"neutral","sentiment_score":0.03457026928663254},{"text":"Yeah.","start":108.355,"end":108.855,"sentiment":"neutral","sentiment_score":0.07833674550056458},{"text":"Yep.","start":113.475006,"end":113.975006,"sentiment":"neutral","sentiment_score":0.07242731750011444},{"text":"Perfect.","start":114.035,"end":114.535,"sentiment":"positive","sentiment_score":0.3354756832122803},{"text":"Thank you so much.","start":115.555,"end":116.66087,"sentiment":"positive","sentiment_score":0.5525001287460327}],"sentiment":"neutral","sentiment_score":0.3072645333078172,"num_words":9,"start":105.235,"end":116.66087},{"sentences":[{"text":"Thank you.","start":118.020874,"end":118.84087,"sentiment":"positive","sentiment_score":0.5677216649055481},{"text":"You too.","start":119.94087,"end":120.50087,"sentiment":"positive","sentiment_score":0.6277110874652863},{"text":"Bye.","start":120.50087,"end":121.00087,"sentiment":"neutral","sentiment_score":-0.09091760963201524}],"sentiment":"positive","sentiment_score":0.4599895790219307,"num_words":5,"start":118.020874,"end":121.00087}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello, Caitlin?\n\nChannel 1: Yep.\n\nChannel 0: Hi, Caitlin. My name is Mary. So, yeah, I I'm I'm just ringing out as you might be waiting for my call. I just want to make sure.\n\nChannel 1: Yep.\n\nChannel 0: And let me just go back to my notes. Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network. So\n\nChannel 1: Okay.\n\nChannel 0: you are not yet connected or there's no Internet provided yet with your new address. Correct? So you\n\nChannel 1: Correct.\n\nChannel 0: just have to transfer the Internet. Okay? Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network. However, if we are going to transfer to your new address or location, that's going to be an NBN network. So it's going\n\nChannel 1: Mhmm.\n\nChannel 0: to\n\nChannel 1: Okay.\n\nChannel 0: be a different plan, but I'm still sorting things out. I just ring you out to give you updates in case you're waiting for\n\nChannel 1: Mhmm.\n\nChannel 0: my call.\n\nChannel 1: Mhmm. So how long is it gonna take to get the Internet put on then? Hello?\n\nChannel 0: Since you have your own yeah. Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible. And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact\n\nChannel 1: Okay.\n\nChannel 0: that you're currently\n\nChannel 1: So will it be\n\nChannel 0: in\n\nChannel 1: on by the end of the day?\n\nChannel 0: yes. I'll\n\nChannel 1: Yeah.\n\nChannel 0: call you\n\nChannel 1: Perfect.\n\nChannel 0: again later.\n\nChannel 1: Perfect. That'd\n\nChannel 0: Yeah.\n\nChannel 1: be\n\nChannel 0: Yeah.\n\nChannel 1: perfect.\n\nChannel 0: Yeah. I'll\n\nChannel 1: Thank\n\nChannel 0: give\n\nChannel 1: you\n\nChannel 0: you\n\nChannel 1: so\n\nChannel 0: updates\n\nChannel 1: much.\n\nChannel 0: later. I just ring you up, though I don't have, you know, exact or complete\n\nChannel 1: Much.\n\nChannel 0: information.\n\nChannel 1: No. That's\n\nChannel 0: I'm\n\nChannel 1: okay.\n\nChannel 0: you might be waiting for my call, but I'll\n\nChannel 1: Yeah.\n\nChannel 0: call you still within the day. You can go ahead and do the things that you needed to\n\nChannel 1: Yep.\n\nChannel 0: do. I'll\n\nChannel 1: Perfect.\n\nChannel 0: just wait and give you a call.\n\nChannel 1: Thank you so much.\n\nChannel 0: Thank you. Thank you so\n\nChannel 1: Thank\n\nChannel 0: much,\n\nChannel 1: you.\n\nChannel 0: Caitlin. Have a great day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.023252949118614197}],"sentiment":"neutral","sentiment_score":0.023252949118614197,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hello, Caitlin?","start":1.76,"end":2.74,"sentiment":"neutral","sentiment_score":0.06829255633056164}],"sentiment":"neutral","sentiment_score":0.06829255633056164,"channel":0,"num_words":2,"start":1.76,"end":2.74},{"sentences":[{"text":"Yep.","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.17490744590759277}],"sentiment":"neutral","sentiment_score":0.17490744590759277,"channel":1,"num_words":1,"start":2.8799999,"end":3.3799999},{"sentences":[{"text":"Hi, Caitlin.","start":3.9199998,"end":4.72,"sentiment":"neutral","sentiment_score":0.20566213876008987},{"text":"My name is Mary.","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":0.17665621638298035},{"text":"So, yeah, I I'm I'm just ringing out as you might be waiting for my call.","start":5.8399997,"end":12.465,"sentiment":"neutral","sentiment_score":0.1115915235131979},{"text":"I just want to make sure.","start":12.545,"end":13.925,"sentiment":"neutral","sentiment_score":0.021605753650267918}],"sentiment":"neutral","sentiment_score":0.10832314432731696,"channel":0,"num_words":28,"start":3.9199998,"end":13.925},{"sentences":[{"text":"Yep.","start":13.5199995,"end":13.605,"sentiment":"neutral","sentiment_score":0.07913424074649811}],"sentiment":"neutral","sentiment_score":0.07913424074649811,"channel":1,"num_words":1,"start":13.5199995,"end":13.605},{"sentences":[{"text":"And let me just go back to my notes.","start":16.625,"end":18.565,"sentiment":"neutral","sentiment_score":-0.002960079246097141},{"text":"Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network.","start":19.585,"end":27.365,"sentiment":"neutral","sentiment_score":-0.19186222463846206},{"text":"So","start":27.744999,"end":28.2,"sentiment":"neutral","sentiment_score":-0.14290840923786163}],"sentiment":"neutral","sentiment_score":-0.1418887068118368,"channel":0,"num_words":35,"start":16.625,"end":28.2},{"sentences":[{"text":"Okay.","start":27.845,"end":28.345,"sentiment":"neutral","sentiment_score":-0.19177517294883728}],"sentiment":"neutral","sentiment_score":-0.19177517294883728,"channel":1,"num_words":1,"start":27.845,"end":28.345},{"sentences":[{"text":"you are not yet connected or there's no Internet provided yet with your new address.","start":29.0,"end":33.4,"sentiment":"negative","sentiment_score":-0.35453055103619896},{"text":"Correct?","start":33.4,"end":33.9,"sentiment":"neutral","sentiment_score":-0.13823063671588898},{"text":"So you","start":33.96,"end":34.28,"sentiment":"neutral","sentiment_score":-0.0796465128660202}],"sentiment":"neutral","sentiment_score":-0.3119712182217174,"channel":0,"num_words":18,"start":29.0,"end":34.28},{"sentences":[{"text":"Correct.","start":34.26,"end":34.76,"sentiment":"neutral","sentiment_score":-0.04172251373529434}],"sentiment":"neutral","sentiment_score":-0.04172251373529434,"channel":1,"num_words":1,"start":34.26,"end":34.76},{"sentences":[{"text":"just have to transfer the Internet.","start":34.28,"end":36.86,"sentiment":"neutral","sentiment_score":-0.11980249111851056},{"text":"Okay?","start":36.920002,"end":37.24,"sentiment":"neutral","sentiment_score":-0.07406549155712128},{"text":"Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network.","start":37.24,"end":46.555,"sentiment":"neutral","sentiment_score":-0.08641134681446212},{"text":"However, if we are going to transfer to your new address or location, that's going to be an NBN network.","start":46.615,"end":53.915,"sentiment":"neutral","sentiment_score":-0.1979912966489792},{"text":"So it's going","start":54.135002,"end":54.695,"sentiment":"neutral","sentiment_score":-0.16181735694408417}],"sentiment":"neutral","sentiment_score":-0.13829013186634756,"channel":0,"num_words":51,"start":34.28,"end":54.695},{"sentences":[{"text":"Mhmm.","start":54.585,"end":54.745,"sentiment":"neutral","sentiment_score":-0.12352127581834792}],"sentiment":"neutral","sentiment_score":-0.12352127581834792,"channel":1,"num_words":1,"start":54.585,"end":54.745},{"sentences":[{"text":"to","start":54.695,"end":54.775,"sentiment":"neutral","sentiment_score":-0.1363750696182251}],"sentiment":"neutral","sentiment_score":-0.1363750696182251,"channel":0,"num_words":1,"start":54.695,"end":54.775},{"sentences":[{"text":"Okay.","start":54.745,"end":55.245,"sentiment":"neutral","sentiment_score":-0.13242220878601074}],"sentiment":"neutral","sentiment_score":-0.13242220878601074,"channel":1,"num_words":1,"start":54.745,"end":55.245},{"sentences":[{"text":"be a different plan, but I'm still sorting things out.","start":54.775,"end":59.5,"sentiment":"neutral","sentiment_score":-0.1893046572804451},{"text":"I just ring you out to give you updates in case you're waiting for","start":59.5,"end":63.339996,"sentiment":"neutral","sentiment_score":0.046374185542975156}],"sentiment":"neutral","sentiment_score":-0.05182533230011662,"channel":0,"num_words":24,"start":54.775,"end":63.339996},{"sentences":[{"text":"Mhmm.","start":63.21,"end":63.71,"sentiment":"neutral","sentiment_score":-0.05247781425714493}],"sentiment":"neutral","sentiment_score":-0.05247781425714493,"channel":1,"num_words":1,"start":63.21,"end":63.71},{"sentences":[{"text":"my call.","start":63.339996,"end":64.0,"sentiment":"neutral","sentiment_score":-0.056772081181406975}],"sentiment":"neutral","sentiment_score":-0.056772081181406975,"channel":0,"num_words":2,"start":63.339996,"end":64.0},{"sentences":[{"text":"Mhmm.","start":63.85,"end":64.35,"sentiment":"neutral","sentiment_score":-0.05809665843844414},{"text":"So how long is it gonna take to get the Internet put on then?","start":64.41,"end":67.79,"sentiment":"neutral","sentiment_score":0.011133502403806363},{"text":"Hello?","start":71.325,"end":71.825,"sentiment":"neutral","sentiment_score":0.028194252401590347}],"sentiment":"neutral","sentiment_score":0.007872914226027206,"channel":1,"num_words":16,"start":63.85,"end":71.825},{"sentences":[{"text":"Since you have your own yeah.","start":71.899994,"end":73.545,"sentiment":"neutral","sentiment_score":0.05389531825979551},{"text":"Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible.","start":73.625,"end":82.985,"sentiment":"neutral","sentiment_score":0.12863693701533171},{"text":"And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact","start":82.985,"end":93.12,"sentiment":"neutral","sentiment_score":0.03512015415785404}],"sentiment":"neutral","sentiment_score":0.07898372896657936,"channel":0,"num_words":58,"start":71.899994,"end":93.12},{"sentences":[{"text":"Okay.","start":93.03,"end":93.53,"sentiment":"neutral","sentiment_score":0.011628188192844393}],"sentiment":"neutral","sentiment_score":0.011628188192844393,"channel":1,"num_words":1,"start":93.03,"end":93.53},{"sentences":[{"text":"that you're currently","start":93.12,"end":94.020004,"sentiment":"neutral","sentiment_score":0.005285944168766339}],"sentiment":"neutral","sentiment_score":0.005285944168766339,"channel":0,"num_words":3,"start":93.12,"end":94.020004},{"sentences":[{"text":"So will it be","start":93.59,"end":94.229996,"sentiment":"neutral","sentiment_score":0.006447745021432638}],"sentiment":"neutral","sentiment_score":0.006447745021432638,"channel":1,"num_words":4,"start":93.59,"end":94.229996},{"sentences":[{"text":"in","start":94.16,"end":94.560005,"sentiment":"neutral","sentiment_score":0.0065575651824474335}],"sentiment":"neutral","sentiment_score":0.0065575651824474335,"channel":0,"num_words":1,"start":94.16,"end":94.560005},{"sentences":[{"text":"on by the end of the day?","start":94.229996,"end":95.60999,"sentiment":"neutral","sentiment_score":0.017227687606854097}],"sentiment":"neutral","sentiment_score":0.017227687606854097,"channel":1,"num_words":7,"start":94.229996,"end":95.60999},{"sentences":[{"text":"yes.","start":96.08,"end":96.4,"sentiment":"neutral","sentiment_score":0.05744693800806999},{"text":"I'll","start":96.4,"end":96.64,"sentiment":"neutral","sentiment_score":0.10421808063983916}],"sentiment":"neutral","sentiment_score":0.08083250932395458,"channel":0,"num_words":2,"start":96.08,"end":96.64},{"sentences":[{"text":"Yeah.","start":96.63,"end":96.95,"sentiment":"neutral","sentiment_score":0.13956773281097412}],"sentiment":"neutral","sentiment_score":0.13956773281097412,"channel":1,"num_words":1,"start":96.63,"end":96.95},{"sentences":[{"text":"call you","start":96.64,"end":96.96001,"sentiment":"neutral","sentiment_score":0.2657725140452385}],"sentiment":"neutral","sentiment_score":0.2657725140452385,"channel":0,"num_words":2,"start":96.64,"end":96.96001},{"sentences":[{"text":"Perfect.","start":96.95,"end":97.45,"sentiment":"positive","sentiment_score":0.44836753606796265}],"sentiment":"positive","sentiment_score":0.44836753606796265,"channel":1,"num_words":1,"start":96.95,"end":97.45},{"sentences":[{"text":"again later.","start":96.96001,"end":97.78,"sentiment":"neutral","sentiment_score":0.28982968628406525}],"sentiment":"neutral","sentiment_score":0.28982968628406525,"channel":0,"num_words":2,"start":96.96001,"end":97.78},{"sentences":[{"text":"Perfect.","start":97.59,"end":98.09,"sentiment":"positive","sentiment_score":0.45883500576019287},{"text":"That'd","start":98.149994,"end":98.46999,"sentiment":"neutral","sentiment_score":0.25942468643188477}],"sentiment":"positive","sentiment_score":0.3591298460960388,"channel":1,"num_words":2,"start":97.59,"end":98.46999},{"sentences":[{"text":"Yeah.","start":98.16,"end":98.48,"sentiment":"neutral","sentiment_score":0.24057890474796295}],"sentiment":"neutral","sentiment_score":0.24057890474796295,"channel":0,"num_words":1,"start":98.16,"end":98.48},{"sentences":[{"text":"be","start":98.46999,"end":98.71,"sentiment":"neutral","sentiment_score":0.22765514254570007}],"sentiment":"neutral","sentiment_score":0.22765514254570007,"channel":1,"num_words":1,"start":98.46999,"end":98.71},{"sentences":[{"text":"Yeah.","start":98.48,"end":98.72,"sentiment":"neutral","sentiment_score":0.26370131969451904}],"sentiment":"neutral","sentiment_score":0.26370131969451904,"channel":0,"num_words":1,"start":98.48,"end":98.72},{"sentences":[{"text":"perfect.","start":98.71,"end":99.21,"sentiment":"positive","sentiment_score":0.4638893604278565}],"sentiment":"positive","sentiment_score":0.4638893604278565,"channel":1,"num_words":1,"start":98.71,"end":99.21},{"sentences":[{"text":"Yeah.","start":98.72,"end":99.22,"sentiment":"neutral","sentiment_score":0.27997466921806335},{"text":"I'll","start":99.840004,"end":100.08,"sentiment":"neutral","sentiment_score":0.31038331985473633}],"sentiment":"neutral","sentiment_score":0.29517899453639984,"channel":0,"num_words":2,"start":98.72,"end":100.08},{"sentences":[{"text":"Thank","start":99.99,"end":100.229996,"sentiment":"positive","sentiment_score":0.4879362881183624}],"sentiment":"positive","sentiment_score":0.4879362881183624,"channel":1,"num_words":1,"start":99.99,"end":100.229996},{"sentences":[{"text":"give","start":100.08,"end":100.32,"sentiment":"positive","sentiment_score":0.4842966198921203}],"sentiment":"positive","sentiment_score":0.4842966198921203,"channel":0,"num_words":1,"start":100.08,"end":100.32},{"sentences":[{"text":"you","start":100.229996,"end":100.39,"sentiment":"positive","sentiment_score":0.4445069432258606}],"sentiment":"positive","sentiment_score":0.4445069432258606,"channel":1,"num_words":1,"start":100.229996,"end":100.39},{"sentences":[{"text":"you","start":100.32,"end":100.48,"sentiment":"positive","sentiment_score":0.47445839643478394}],"sentiment":"positive","sentiment_score":0.47445839643478394,"channel":0,"num_words":1,"start":100.32,"end":100.48},{"sentences":[{"text":"so","start":100.39,"end":100.63,"sentiment":"positive","sentiment_score":0.45977166295051575}],"sentiment":"positive","sentiment_score":0.45977166295051575,"channel":1,"num_words":1,"start":100.39,"end":100.63},{"sentences":[{"text":"updates","start":100.48,"end":100.880005,"sentiment":"positive","sentiment_score":0.4722440242767334}],"sentiment":"positive","sentiment_score":0.4722440242767334,"channel":0,"num_words":1,"start":100.48,"end":100.880005},{"sentences":[{"text":"much.","start":100.63,"end":100.995,"sentiment":"positive","sentiment_score":0.3983279466629028}],"sentiment":"positive","sentiment_score":0.3983279466629028,"channel":1,"num_words":1,"start":100.63,"end":100.995},{"sentences":[{"text":"later.","start":100.880005,"end":101.200005,"sentiment":"neutral","sentiment_score":0.0258890762925148},{"text":"I just ring you up, though I don't have, you know, exact or complete","start":101.200005,"end":104.805,"sentiment":"neutral","sentiment_score":-0.008484897868973868}],"sentiment":"neutral","sentiment_score":-0.00619329959154129,"channel":0,"num_words":15,"start":100.880005,"end":104.805},{"sentences":[{"text":"Much.","start":104.755005,"end":104.995,"sentiment":"neutral","sentiment_score":0.01427734736353159}],"sentiment":"neutral","sentiment_score":0.01427734736353159,"channel":1,"num_words":1,"start":104.755005,"end":104.995},{"sentences":[{"text":"information.","start":104.805,"end":105.305,"sentiment":"neutral","sentiment_score":0.005079508759081364}],"sentiment":"neutral","sentiment_score":0.005079508759081364,"channel":0,"num_words":1,"start":104.805,"end":105.305},{"sentences":[{"text":"No.","start":104.995,"end":105.235,"sentiment":"neutral","sentiment_score":-0.041243962943553925},{"text":"That's","start":105.235,"end":105.475006,"sentiment":"neutral","sentiment_score":0.0010338425636291504}],"sentiment":"neutral","sentiment_score":-0.020105060189962387,"channel":1,"num_words":2,"start":104.995,"end":105.475006},{"sentences":[{"text":"I'm","start":105.445,"end":105.765,"sentiment":"neutral","sentiment_score":0.007038274314254522}],"sentiment":"neutral","sentiment_score":0.007038274314254522,"channel":0,"num_words":1,"start":105.445,"end":105.765},{"sentences":[{"text":"okay.","start":105.475006,"end":105.975006,"sentiment":"neutral","sentiment_score":0.06810669600963593}],"sentiment":"neutral","sentiment_score":0.06810669600963593,"channel":1,"num_words":1,"start":105.475006,"end":105.975006},{"sentences":[{"text":"you might be waiting for my call, but I'll","start":106.485,"end":108.405,"sentiment":"neutral","sentiment_score":0.014390808426671557}],"sentiment":"neutral","sentiment_score":0.014390808426671557,"channel":0,"num_words":9,"start":106.485,"end":108.405},{"sentences":[{"text":"Yeah.","start":108.355,"end":108.855,"sentiment":"neutral","sentiment_score":0.07833674550056458}],"sentiment":"neutral","sentiment_score":0.07833674550056458,"channel":1,"num_words":1,"start":108.355,"end":108.855},{"sentences":[{"text":"call you still within the day.","start":108.405,"end":109.605,"sentiment":"neutral","sentiment_score":0.1286372976998488},{"text":"You can go ahead and do the things that you needed to","start":109.605,"end":113.525,"sentiment":"neutral","sentiment_score":0.18142356102665266}],"sentiment":"neutral","sentiment_score":0.16382813991771805,"channel":0,"num_words":18,"start":108.405,"end":113.525},{"sentences":[{"text":"Yep.","start":113.475006,"end":113.975006,"sentiment":"neutral","sentiment_score":0.07242731750011444}],"sentiment":"neutral","sentiment_score":0.07242731750011444,"channel":1,"num_words":1,"start":113.475006,"end":113.975006},{"sentences":[{"text":"do.","start":113.525,"end":113.84087,"sentiment":"neutral","sentiment_score":0.0900721400976181},{"text":"I'll","start":113.84087,"end":114.08087,"sentiment":"neutral","sentiment_score":0.21089577674865723}],"sentiment":"neutral","sentiment_score":0.15048395842313766,"channel":0,"num_words":2,"start":113.525,"end":114.08087},{"sentences":[{"text":"Perfect.","start":114.035,"end":114.535,"sentiment":"positive","sentiment_score":0.3354756832122803}],"sentiment":"positive","sentiment_score":0.3354756832122803,"channel":1,"num_words":1,"start":114.035,"end":114.535},{"sentences":[{"text":"just wait and give you a call.","start":114.08087,"end":115.54087,"sentiment":"neutral","sentiment_score":0.2802330276795796}],"sentiment":"neutral","sentiment_score":0.2802330276795796,"channel":0,"num_words":7,"start":114.08087,"end":115.54087},{"sentences":[{"text":"Thank you so much.","start":115.555,"end":116.66087,"sentiment":"positive","sentiment_score":0.5525001287460327}],"sentiment":"positive","sentiment_score":0.5525001287460327,"channel":1,"num_words":4,"start":115.555,"end":116.66087},{"sentences":[{"text":"Thank you.","start":117.04087,"end":117.600876,"sentiment":"positive","sentiment_score":0.4591473489999771},{"text":"Thank you so","start":117.600876,"end":118.08087,"sentiment":"positive","sentiment_score":0.4375066061814626}],"sentiment":"positive","sentiment_score":0.44616290330886843,"channel":0,"num_words":5,"start":117.04087,"end":118.08087},{"sentences":[{"text":"Thank","start":118.020874,"end":118.34087,"sentiment":"positive","sentiment_score":0.5846799612045288}],"sentiment":"positive","sentiment_score":0.5846799612045288,"channel":1,"num_words":1,"start":118.020874,"end":118.34087},{"sentences":[{"text":"much,","start":118.08087,"end":118.40087,"sentiment":"positive","sentiment_score":0.6389373540878296}],"sentiment":"positive","sentiment_score":0.6389373540878296,"channel":0,"num_words":1,"start":118.08087,"end":118.40087},{"sentences":[{"text":"you.","start":118.34087,"end":118.84087,"sentiment":"positive","sentiment_score":0.5507633686065674}],"sentiment":"positive","sentiment_score":0.5507633686065674,"channel":1,"num_words":1,"start":118.34087,"end":118.84087},{"sentences":[{"text":"Caitlin.","start":118.40087,"end":118.90087,"sentiment":"neutral","sentiment_score":0.18810784816741943},{"text":"Have a great day.","start":118.96088,"end":119.94087,"sentiment":"positive","sentiment_score":0.8156442940235138}],"sentiment":"positive","sentiment_score":0.6901370048522949,"channel":0,"num_words":5,"start":118.40087,"end":119.94087},{"sentences":[{"text":"You too.","start":119.94087,"end":120.50087,"sentiment":"positive","sentiment_score":0.6277110874652863},{"text":"Bye.","start":120.50087,"end":121.00087,"sentiment":"neutral","sentiment_score":-0.09091760963201524}],"sentiment":"positive","sentiment_score":0.38816818843285245,"channel":1,"num_words":3,"start":119.94087,"end":121.00087}]},"summary":{"result":"success","short":"A representative named Mary calls Caitlin to inform her that her address is not currently available in the Supa network, which is why she is not yet connected to the new network. Mary explains that Caitlin's contract with them is for 24 months and that transferring to a new location will result in an NBN network. Mary assures Caitlin that she will call her back within the day to provide her with updates."},"intents":{"segments":[{"text":"Hello, Caitlin? Yep. Hi, Caitlin. My name is Mary. So, yeah, I I'm I'm just ringing out as you might be waiting for my call. I just want to make sure.","start_word":1,"end_word":31,"intents":[{"intent":"Call","confidence_score":0.0048708953}]},{"text":"Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network. So Okay.","start_word":42,"end_word":68,"intents":[{"intent":"Check network availability","confidence_score":0.007752584}]},{"text":"just have to transfer the Internet. Okay?","start_word":88,"end_word":94,"intents":[{"intent":"Transfer internet","confidence_score":0.5270044}]},{"text":"I just ring you out to give you updates in case you're waiting for Mhmm. my call.","start_word":152,"end_word":168,"intents":[{"intent":"Call out updates","confidence_score":0.005775139}]},{"text":"So how long is it gonna take to get the Internet put on then? Hello?","start_word":171,"end_word":185,"intents":[{"intent":"Discuss internet setup and connect","confidence_score":0.000004585307}]},{"text":"And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact Okay.","start_word":217,"end_word":243,"intents":[{"intent":"Communicate with account team","confidence_score":0.21462601}]},{"text":"call you Perfect. again later. Perfect.","start_word":262,"end_word":267,"intents":[{"intent":"Call for updates","confidence_score":0.00619677}]},{"text":"I'll Thank give you you so updates much. later.","start_word":274,"end_word":282,"intents":[{"intent":"Provide updates","confidence_score":0.10402579}]},{"text":"That's I'm okay. you might be waiting for my call, but I'll Yeah. call you still within the day. You can go ahead and do the things that you needed to Yep. do. I'll Perfect. just wait and give you a call. Thank you so much.","start_word":300,"end_word":345,"intents":[{"intent":"Provide contact information","confidence_score":0.00027126606}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Caitlin? Yep. Hi, Caitlin. My name is Mary. So, yeah, I I'm I'm just ringing out as you might be waiting for my call. I just want to make sure. Yep. And let me just go back to my notes. Because upon checking on this one, Caitlin, I found that your address is currently not available in the same network, which is the Supa network. So Okay.","start_word":0,"end_word":68,"sentiment":"neutral","sentiment_score":0.00238839746452868},{"text":"you are not yet connected or there's no Internet provided yet with your new address.","start_word":69,"end_word":83,"sentiment":"negative","sentiment_score":-0.3611043393611908},{"text":"Correct? So you Correct. just have to transfer the Internet. Okay? Because for this one, since currently, you are in contract with us for twenty four months, and it's from Supa Network. However, if we are going to transfer to your new address or location, that's going to be an NBN network. So it's going Mhmm. to Okay. be a different plan, but I'm still sorting things out. I just ring you out to give you updates in case you're waiting for Mhmm. my call. Mhmm. So how long is it gonna take to get the Internet put on then? Hello? Since you have your own yeah. Since you have you already have your own router, it's going to be you within the day, you can be connected once a transfer is possible. And, also, while I I'm done communicating with the account team with regarding the transferring from a different network to a new network, providing the fact Okay. that you're currently So will it be in on by the end of the day? yes. I'll Yeah.","start_word":84,"end_word":261,"sentiment":"neutral","sentiment_score":-0.021250999208246725},{"text":"call you Perfect.","start_word":262,"end_word":264,"sentiment":"positive","sentiment_score":0.35707002878189087},{"text":"again later.","start_word":265,"end_word":266,"sentiment":"neutral","sentiment_score":0.2975080907344818},{"text":"Perfect.","start_word":267,"end_word":267,"sentiment":"positive","sentiment_score":0.45883500576019287},{"text":"That'd Yeah. be Yeah.","start_word":268,"end_word":271,"sentiment":"neutral","sentiment_score":0.2518112063407898},{"text":"perfect.","start_word":272,"end_word":272,"sentiment":"positive","sentiment_score":0.4638893604278565},{"text":"Yeah.","start_word":273,"end_word":273,"sentiment":"neutral","sentiment_score":0.27997466921806335},{"text":"I'll Thank give you you so updates much.","start_word":274,"end_word":281,"sentiment":"positive","sentiment_score":0.41372907161712646},{"text":"later. I just ring you up, though I don't have, you know, exact or complete Much. information. No. That's I'm okay. you might be waiting for my call, but I'll Yeah. call you still within the day. You can go ahead and do the things that you needed to Yep. do. I'll Perfect. just wait and give you a call.","start_word":282,"end_word":341,"sentiment":"neutral","sentiment_score":0.08586283028125763},{"text":"Thank you so much. Thank you. Thank you so Thank much, you.","start_word":342,"end_word":353,"sentiment":"positive","sentiment_score":0.5238560438156128},{"text":"Caitlin.","start_word":354,"end_word":354,"sentiment":"neutral","sentiment_score":0.22554297745227816},{"text":"Have a great day. You too. Bye.","start_word":355,"end_word":361,"sentiment":"positive","sentiment_score":0.6530122756958008}],"average":{"sentiment":"neutral","sentiment_score":0.04450256769893734}}}}