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Let me just I'm sorry. I'm just, yeah, I'm just getting it up right now. So the account is 728. Yeah. Exactly. So the phone number is 2 sorry. 12 399728. That's right. Yeah. Yes. That's right. The VSP is 313140. That's right. Yes. It would be the SWM Consulting, TTY LTD, ATS, Decorah Family Trust. Yes. I do. Sorry? Sorry? I'm sorry. I'm sorry. I I I've actually got a saved email. I just need to find it because, yeah, I've had this question most of them. So no. So it's it's 38 366 1106712. Yes. Yes. So as as I'm so terrible with this, so I do apologize. I I it's it's ACF, the Cora Family Trust. So I'm assuming that means, yes, it is. Trust before. That's yes. Yes. That's what it stands for. That's Trust before. Yes. So, yeah, I mean, I think look. At at the moment, it's seemingly the business is probably gonna end up having to change to just SWM Consulting because I'm pretty sure because of the new guys that whatever's coming out at the moment, it means that we need to change from a trust to a business, but which I'm kinda happy about. I'm I'm a bit over having to understand the difference. Yeah. It it it yeah. It feels very convoluted and there's yeah. There's a lot going on. So yeah. Sure. Is that Alexander Simmons, and I'm the founder director. No worries. Thank you. I'll yeah. I'll I'll speak to the project manager as well. I think they sent me an email today, so I I think they've been waiting for this for a while. Brilliant. Thank you very much. You too. 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Speaking of service. Good. Thank you. How are you?\n\nThat's right. Yeah. Yes. I can certainly. All good.\n\nYes. Oh, okay. 6582. It it yeah. It happened.\n\nYeah. I've got it. 728. Let me just I'm sorry. I'm just, yeah, I'm just getting it up right now.\n\nSo the account is 728. Yeah. Exactly. So the phone number is 2 sorry. 12 399728.\n\nThat's right. Yeah. Yes. That's right. The VSP is 313140.\n\nThat's right. Yes. It would be the SWM Consulting, TTY LTD, ATS, Decorah Family Trust. Yes. I do.\n\nSorry? Sorry? I'm sorry. I'm sorry. I I I've actually got a saved email.\n\nI just need to find it because, yeah, I've had this question most of them. So no. So it's it's 38 366 1106712. Yes. Yes.\n\nSo as as I'm so terrible with this, so I do apologize. I I it's it's ACF, the Cora Family Trust. So I'm assuming that means, yes, it is. Trust before. That's yes.\n\nYes. That's what it stands for. That's Trust before. Yes. 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I'm so terrible with this, so I do apologize.","start":191.56499,"end":197.06,"sentiment":"neutral","sentiment_score":-0.2836296558380127},{"text":"I I it's it's ACF, the Cora Family Trust.","start":197.59999,"end":200.64,"sentiment":"neutral","sentiment_score":-0.025571438380413584},{"text":"So I'm assuming that means, yes, it is.","start":200.64,"end":202.9,"sentiment":"neutral","sentiment_score":-0.022907888749614358},{"text":"Trust before.","start":205.2,"end":206.23999,"sentiment":"neutral","sentiment_score":0.01714972872287035},{"text":"That's yes.","start":206.23999,"end":206.64,"sentiment":"neutral","sentiment_score":0.07092904485762119}],"sentiment":"neutral","sentiment_score":-0.11032740540350928,"num_words":33,"start":191.56499,"end":206.64},{"sentences":[{"text":"Yes.","start":206.64,"end":206.88,"sentiment":"neutral","sentiment_score":0.14200134575366974},{"text":"That's what it stands 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This is Joseph. I'm with EFT Shore. I'm calling on behalf of, the city of Ballarat. How are you doing today? Doing well. Thank you. I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family Trust. Wondering if, you can help me with that. Great. I'll just let you know that the call is recorded for training and compliance. I can turn that off anytime if you just let me know. And I'm not sure if you received a reference number, but it should be 6582. It would have likely come in an email once you completed the onboarding, or it would have appeared on the page that loaded right afterwards. Although, I think it's been a little bit of time since that happened. Great. Alright. Well, here, it looks like on file, we have a Bank of Australia account ending in a 728. If that matches, can you give us the complete number? If you need a moment, just let me know. That's okay. Mhmm. So I heard 12399728. Is that correct? Great. And and the VSP? 313140. Is that correct? Great. And what is the account name for payment? Mhmm. Mhmm. Mhmm. Alright. And then, lastly, do you just have an ABN I can confirm with you as well? That's totally fine. This is the one most people have a have a problem with, actually. Mhmm. Yeah. It's just never at anybody's fingertips. It's sort of the last thing people expect. Mhmm. Mhmm. Mhmm. Alright. So a 38366106712. Is that correct? Alright. Yeah. That's for the trustee for Cora Family Trust. And I think you mentioned this before, but I may have missed it. SWM Consulting, that's that is the trustee? Alright. Alright. Great. Well, yeah, I can pass this info okay. Great. Just mhmm. Mhmm. Mhmm. Mhmm. The structure. I understand. Mhmm. Mhmm. Well, here, I think I can pass that information along. If you don't mind, can you just state your full name and position? Just so I know who I spoke to. Great. Alright. I'll pass this along. Thank you so much for your time and your patience explaining that. Mhmm. Yep. I'll pass it along to them shortly, actually. Alright. Thank you. Take care now. 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This is Joseph. I'm with EFT Shore. I'm calling on behalf of, the city of Ballarat. How are you doing today?\n\nDoing well. Thank you. I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family Trust. Wondering if, you can help me with that. Great.\n\nI'll just let you know that the call is recorded for training and compliance. I can turn that off anytime if you just let me know. And I'm not sure if you received a reference number, but it should be 6582. It would have likely come in an email once you completed the onboarding, or it would have appeared on the page that loaded right afterwards. Although, I think it's been a little bit of time since that happened.\n\nGreat. Alright. Well, here, it looks like on file, we have a Bank of Australia account ending in a 728. If that matches, can you give us the complete number? If you need a moment, just let me know.\n\nThat's okay. Mhmm. So I heard 12399728. Is that correct? Great.\n\nAnd and the VSP? 313140. Is that correct? Great. And what is the account name for payment?\n\nMhmm. Mhmm. Mhmm. Alright. And then, lastly, do you just have an ABN I can confirm with you as well?\n\nThat's totally fine. This is the one most people have a have a problem with, actually. Mhmm. Yeah. It's just never at anybody's fingertips.\n\nIt's sort of the last thing people expect. Mhmm. Mhmm. Mhmm. Alright.\n\nSo a 38366106712. Is that correct? Alright. Yeah. That's for the trustee for Cora Family Trust.\n\nAnd I think you mentioned this before, but I may have missed it. SWM Consulting, that's that is the trustee? Alright. Alright. Great.\n\nWell, yeah, I can pass this info okay. Great. Just mhmm. Mhmm. Mhmm.\n\nMhmm. The structure. I understand. Mhmm. Mhmm.\n\nWell, here, I think I can pass that information along. If you don't mind, can you just state your full name and position? Just so I know who I spoke to. Great. Alright.\n\nI'll pass this along. Thank you so much for your time and your patience explaining that. Mhmm. Yep. I'll pass it along to them shortly, actually.\n\nAlright. Thank you. Take care now. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.06627955287694931},{"text":"This is Joseph.","start":4.08,"end":5.04,"sentiment":"neutral","sentiment_score":0.08766057342290878},{"text":"I'm with EFT Shore.","start":5.04,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.18650798127055168},{"text":"I'm calling on behalf of, the city of Ballarat.","start":6.7999997,"end":9.2,"sentiment":"neutral","sentiment_score":0.1801071994834476},{"text":"How are you doing today?","start":9.2,"end":10.26,"sentiment":"neutral","sentiment_score":0.2520876109600067}],"sentiment":"neutral","sentiment_score":0.17984982038086111,"num_words":22,"start":3.6799998,"end":10.26},{"sentences":[{"text":"Doing well.","start":12.635,"end":13.195001,"sentiment":"positive","sentiment_score":0.42956051230430603},{"text":"Thank you.","start":13.195001,"end":13.835,"sentiment":"positive","sentiment_score":0.5059926062822342},{"text":"I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family Trust.","start":13.835,"end":20.735,"sentiment":"neutral","sentiment_score":0.08908536444817271},{"text":"Wondering if, you can help me with that.","start":20.875,"end":22.895,"sentiment":"neutral","sentiment_score":0.10097509885963518},{"text":"Great.","start":24.875,"end":25.375,"sentiment":"positive","sentiment_score":0.49278175830841064}],"sentiment":"neutral","sentiment_score":0.14830827764029997,"num_words":34,"start":12.635,"end":25.375},{"sentences":[{"text":"I'll just let you know that the call is recorded for training and compliance.","start":25.52,"end":28.400002,"sentiment":"neutral","sentiment_score":0.23524499791009085},{"text":"I can turn that off anytime if you just let me 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happened.","start":47.685,"end":50.745003,"sentiment":"neutral","sentiment_score":-0.1691249139033831}],"sentiment":"neutral","sentiment_score":-0.011768288014433052,"num_words":79,"start":25.52,"end":50.745003},{"sentences":[{"text":"Great.","start":55.925,"end":56.37,"sentiment":"neutral","sentiment_score":0.2145821750164032},{"text":"Alright.","start":56.61,"end":57.09,"sentiment":"neutral","sentiment_score":0.09964015334844588},{"text":"Well, here, it looks like on file, we have a Bank of Australia account ending in a 728.","start":57.09,"end":62.71,"sentiment":"neutral","sentiment_score":0.025911290095084243},{"text":"If that matches, can you give us the complete number?","start":62.769997,"end":65.19,"sentiment":"neutral","sentiment_score":0.018020324874669313},{"text":"If you need a moment, just let me know.","start":78.045,"end":79.905,"sentiment":"neutral","sentiment_score":-0.007082490767869685}],"sentiment":"neutral","sentiment_score":0.023002214920826446,"num_words":39,"start":55.925,"end":79.905},{"sentences":[{"text":"That's okay.","start":83.325,"end":84.06,"sentiment":"neutral","sentiment_score":0.029842841438949108},{"text":"Mhmm.","start":91.579994,"end":92.079994,"sentiment":"neutral","sentiment_score":-0.00931766163557768},{"text":"So I heard 12399728.","start":95.18,"end":99.02,"sentiment":"neutral","sentiment_score":-0.02096231305040419},{"text":"Is that correct?","start":99.02,"end":99.765,"sentiment":"neutral","sentiment_score":-0.011183315267165502},{"text":"Great.","start":101.045,"end":101.545,"sentiment":"positive","sentiment_score":0.7552151083946228}],"sentiment":"neutral","sentiment_score":0.06256217560307546,"num_words":11,"start":83.325,"end":101.545},{"sentences":[{"text":"And and the VSP?","start":102.245,"end":103.545,"sentiment":"neutral","sentiment_score":0.09370248764753342},{"text":"313140.","start":110.325,"end":112.325,"sentiment":"neutral","sentiment_score":0.03980755805969238},{"text":"Is that correct?","start":112.325,"end":113.04,"sentiment":"neutral","sentiment_score":0.07432710131009419},{"text":"Great.","start":115.12,"end":115.6,"sentiment":"positive","sentiment_score":0.4427388310432434},{"text":"And what is the account name for payment?","start":115.6,"end":117.78,"sentiment":"neutral","sentiment_score":0.1009343471378088}],"sentiment":"neutral","sentiment_score":0.11104778945446014,"num_words":17,"start":102.245,"end":117.78},{"sentences":[{"text":"Mhmm.","start":123.520004,"end":124.020004,"sentiment":"neutral","sentiment_score":0.09388821572065352},{"text":"Mhmm.","start":126.0,"end":126.5,"sentiment":"neutral","sentiment_score":0.06804457306861877},{"text":"Mhmm.","start":127.28,"end":127.78,"sentiment":"neutral","sentiment_score":0.05797652155160904},{"text":"Alright.","start":128.77501,"end":129.27501,"sentiment":"neutral","sentiment_score":0.08863740414381027},{"text":"And then, lastly, do you just have an ABN I can confirm with you as well?","start":129.655,"end":133.595,"sentiment":"neutral","sentiment_score":0.041680838679894805}],"sentiment":"neutral","sentiment_score":0.048772006668150424,"num_words":20,"start":123.520004,"end":133.595},{"sentences":[{"text":"That's totally fine.","start":143.975,"end":145.14,"sentiment":"neutral","sentiment_score":-0.104025033613046},{"text":"This is the one most people have a have a problem with, actually.","start":145.14,"end":148.36,"sentiment":"neutral","sentiment_score":-0.20064638669674212},{"text":"Mhmm.","start":156.5,"end":156.98,"sentiment":"neutral","sentiment_score":-0.07269918918609619},{"text":"Yeah.","start":156.98,"end":157.48,"sentiment":"neutral","sentiment_score":-0.06418754905462265},{"text":"It's just never at anybody's fingertips.","start":157.78,"end":159.72,"sentiment":"neutral","sentiment_score":-0.11897173151373863}],"sentiment":"neutral","sentiment_score":-0.157133135634164,"num_words":24,"start":143.975,"end":159.72},{"sentences":[{"text":"It's sort of the last thing people expect.","start":159.86,"end":161.94499,"sentiment":"neutral","sentiment_score":-0.07799010816961527},{"text":"Mhmm.","start":165.845,"end":166.345,"sentiment":"neutral","sentiment_score":-0.010517017915844916},{"text":"Mhmm.","start":168.165,"end":168.665,"sentiment":"neutral","sentiment_score":-0.004815192427486181},{"text":"Mhmm.","start":172.64499,"end":172.72499,"sentiment":"neutral","sentiment_score":0.0022835794370621443},{"text":"Alright.","start":172.72499,"end":173.125,"sentiment":"neutral","sentiment_score":0.024010825902223587}],"sentiment":"neutral","sentiment_score":-0.051079889196747295,"num_words":12,"start":159.86,"end":173.125},{"sentences":[{"text":"So a 38366106712.","start":173.125,"end":177.42,"sentiment":"neutral","sentiment_score":0.015177364461123943},{"text":"Is that correct?","start":177.42,"end":178.23999,"sentiment":"neutral","sentiment_score":0.020368508373697598},{"text":"Alright.","start":180.7,"end":181.2,"sentiment":"neutral","sentiment_score":0.0417458713054657},{"text":"Yeah.","start":181.34,"end":181.58,"sentiment":"neutral","sentiment_score":0.03400994837284088},{"text":"That's for the trustee for Cora Family Trust.","start":181.58,"end":184.0,"sentiment":"neutral","sentiment_score":0.026661920361220837}],"sentiment":"neutral","sentiment_score":0.02473055006703362,"num_words":16,"start":173.125,"end":184.0},{"sentences":[{"text":"And I think you mentioned this before, but I may have missed it.","start":184.06,"end":186.62,"sentiment":"neutral","sentiment_score":-0.025245802763562936},{"text":"SWM Consulting, that's that is the trustee?","start":186.62,"end":202.865,"sentiment":"neutral","sentiment_score":-0.017664552799292972},{"text":"Alright.","start":203.325,"end":203.825,"sentiment":"neutral","sentiment_score":0.07548927515745163},{"text":"Alright.","start":204.01001,"end":204.25,"sentiment":"neutral","sentiment_score":0.14318720996379852},{"text":"Great.","start":204.25,"end":204.75,"sentiment":"neutral","sentiment_score":0.11298545449972151}],"sentiment":"neutral","sentiment_score":-0.005225450691321623,"num_words":23,"start":184.06,"end":204.75},{"sentences":[{"text":"Well, yeah, I can pass this info okay.","start":205.05,"end":209.71,"sentiment":"neutral","sentiment_score":0.021057426230981946},{"text":"Great.","start":210.17001,"end":210.67001,"sentiment":"neutral","sentiment_score":0.3205883502960205},{"text":"Just mhmm.","start":211.37001,"end":214.75,"sentiment":"neutral","sentiment_score":0.05043088714592158},{"text":"Mhmm.","start":217.53,"end":217.965,"sentiment":"neutral","sentiment_score":-0.019322626292705536},{"text":"Mhmm.","start":217.965,"end":218.465,"sentiment":"neutral","sentiment_score":-0.00865127332508564}],"sentiment":"neutral","sentiment_score":0.043225818062917545,"num_words":13,"start":205.05,"end":218.465},{"sentences":[{"text":"Mhmm.","start":224.5425,"end":225.0425,"sentiment":"neutral","sentiment_score":-0.0008146530017256737},{"text":"The structure.","start":231.59999,"end":232.34,"sentiment":"neutral","sentiment_score":-0.06398287042975426},{"text":"I understand.","start":232.95999,"end":233.7,"sentiment":"neutral","sentiment_score":-0.05006704293191433},{"text":"Mhmm.","start":238.87999,"end":239.37999,"sentiment":"neutral","sentiment_score":-0.13622139394283295},{"text":"Mhmm.","start":240.4,"end":240.9,"sentiment":"neutral","sentiment_score":-0.04401121288537979}],"sentiment":"neutral","sentiment_score":-0.058449583793325086,"num_words":7,"start":224.5425,"end":240.9},{"sentences":[{"text":"Well, here, I think I can pass that information along.","start":241.84,"end":244.15999,"sentiment":"neutral","sentiment_score":0.020959583949297665},{"text":"If you don't mind, can you just state your full name and position?","start":244.15999,"end":248.2908,"sentiment":"neutral","sentiment_score":0.010243234941019462},{"text":"Just so I know who I spoke to.","start":248.30226,"end":252.38242,"sentiment":"neutral","sentiment_score":0.008823243551887572},{"text":"Great.","start":252.39388,"end":252.89388,"sentiment":"neutral","sentiment_score":0.24223700165748596},{"text":"Alright.","start":252.90532,"end":253.40532,"sentiment":"neutral","sentiment_score":0.2031790018081665}],"sentiment":"neutral","sentiment_score":0.02602302562445402,"num_words":33,"start":241.84,"end":253.40532},{"sentences":[{"text":"I'll pass this along.","start":253.41678,"end":255.45113,"sentiment":"neutral","sentiment_score":0.27576226368546486},{"text":"Thank you so much for your time and your patience explaining that.","start":255.46259,"end":261.58856,"sentiment":"neutral","sentiment_score":0.28505722247064114},{"text":"Mhmm.","start":269.12,"end":269.52002,"sentiment":"neutral","sentiment_score":0.05082269012928009},{"text":"Yep.","start":269.52002,"end":269.84,"sentiment":"neutral","sentiment_score":0.093549482524395},{"text":"I'll pass it along to them shortly, actually.","start":269.84,"end":272.5,"sentiment":"neutral","sentiment_score":0.17606186028569937}],"sentiment":"neutral","sentiment_score":0.23371549151264703,"num_words":26,"start":253.41678,"end":272.5},{"sentences":[{"text":"Alright.","start":274.83487,"end":275.33487,"sentiment":"neutral","sentiment_score":0.2952898442745209},{"text":"Thank you.","start":275.47488,"end":275.9549,"sentiment":"positive","sentiment_score":0.4176432192325592},{"text":"Take care now.","start":275.9549,"end":276.59488,"sentiment":"neutral","sentiment_score":0.27644864718119305},{"text":"Bye bye.","start":276.59488,"end":277.33487,"sentiment":"neutral","sentiment_score":0.18820803612470627}],"sentiment":"neutral","sentiment_score":0.29204228706657887,"num_words":8,"start":274.83487,"end":277.33487}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Speaking of service.\n\nChannel 1: Hello. This is Joseph. I'm with EFT\n\nChannel 0: Good.\n\nChannel 1: Shore. I'm calling on behalf of, the city of Ballarat. How are you doing today?\n\nChannel 0: Thank you. How are you?\n\nChannel 1: Doing well. Thank you. I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family Trust. Wondering\n\nChannel 0: That's\n\nChannel 1: if,\n\nChannel 0: right.\n\nChannel 1: you\n\nChannel 0: Yeah.\n\nChannel 1: can help me with that.\n\nChannel 0: Yes. I can certainly.\n\nChannel 1: Great. I'll just let you know that the call is recorded for training and compliance. I can turn that off anytime if you just let me know. And I'm\n\nChannel 0: All\n\nChannel 1: not\n\nChannel 0: good.\n\nChannel 1: sure if you received a reference number, but it should be 6582.\n\nChannel 0: Yes.\n\nChannel 1: It would have likely come in an email once you completed the onboarding, or it would have appeared\n\nChannel 0: Oh,\n\nChannel 1: on\n\nChannel 0: okay.\n\nChannel 1: the page that loaded right afterwards. Although, I think it's been a little bit of time since that happened.\n\nChannel 0: 6582. It it yeah. It happened. Yeah. I've got\n\nChannel 1: Great. Alright. Well, here, it looks like on file, we have a Bank of Australia account ending in a 728. If that matches, can you give us the complete number?\n\nChannel 0: it. 728. Let me just\n\nChannel 1: If you need a moment, just let me know.\n\nChannel 0: I'm sorry. I'm just, yeah, I'm just getting it up right now.\n\nChannel 1: That's okay.\n\nChannel 0: So the account is 728. Yeah. Exactly. So the phone number is 2 sorry. 12\n\nChannel 1: Mhmm.\n\nChannel 0: 399728.\n\nChannel 1: So I heard 12399728. Is that correct?\n\nChannel 0: That's right. Yeah. Yes. That's\n\nChannel 1: Great.\n\nChannel 0: right.\n\nChannel 1: And and the VSP?\n\nChannel 0: The VSP is 313140.\n\nChannel 1: 313140. Is that correct?\n\nChannel 0: That's right. Yes.\n\nChannel 1: Great. And what is the account name for payment?\n\nChannel 0: It would be the SWM Consulting, TTY\n\nChannel 1: Mhmm.\n\nChannel 0: LTD, ATS,\n\nChannel 1: Mhmm.\n\nChannel 0: Decorah Family\n\nChannel 1: Mhmm.\n\nChannel 0: Trust.\n\nChannel 1: Alright. And then, lastly, do you just have an ABN I can confirm with you as well?\n\nChannel 0: Yes. I do. Sorry? Sorry? I'm sorry.\n\nI'm\n\nChannel 1: That's totally\n\nChannel 0: sorry.\n\nChannel 1: fine. This is the one most people have a have a problem with, actually.\n\nChannel 0: I I I've actually got a saved email. I just need to find it because, yeah, I've had this question most of\n\nChannel 1: Mhmm. Yeah. It's just never at anybody's fingertips. It's sort\n\nChannel 0: them.\n\nChannel 1: of\n\nChannel 0: So\n\nChannel 1: the last\n\nChannel 0: no.\n\nChannel 1: thing people expect.\n\nChannel 0: So it's it's 38\n\nChannel 1: Mhmm.\n\nChannel 0: 366\n\nChannel 1: Mhmm.\n\nChannel 0: 1106712.\n\nChannel 1: Mhmm. Alright. So a 38366106712. Is that correct?\n\nChannel 0: Yes.\n\nChannel 1: Alright. Yeah. That's for the trustee for Cora Family Trust. And I think you mentioned this before, but I may have missed it. SWM Consulting, that's that is the\n\nChannel 0: Yes. So as as I'm so terrible with this, so I do apologize. I I it's it's ACF, the Cora Family Trust. So I'm assuming that means, yes, it\n\nChannel 1: trustee?\n\nChannel 0: is.\n\nChannel 1: Alright. Alright. Great. Well,\n\nChannel 0: Trust\n\nChannel 1: yeah, I can pass\n\nChannel 0: before.\n\nChannel 1: this info\n\nChannel 0: That's yes. Yes. That's what it stands for. That's Trust before. Yes.\n\nChannel 1: okay.\n\nChannel 0: So, yeah,\n\nChannel 1: Great.\n\nChannel 0: I mean,\n\nChannel 1: Just\n\nChannel 0: I think look. At at the moment, it's seemingly\n\nChannel 1: mhmm.\n\nChannel 0: the business is probably gonna end up having to change to just\n\nChannel 1: Mhmm.\n\nChannel 0: SWM\n\nChannel 1: Mhmm.\n\nChannel 0: Consulting because I'm pretty sure because of the new guys that whatever's coming out at the moment, it means that we need to change from a trust\n\nChannel 1: Mhmm.\n\nChannel 0: to a business, but which I'm kinda happy about. I'm I'm a bit over having to understand the difference.\n\nChannel 1: The structure. I understand.\n\nChannel 0: Yeah. It it it yeah. It feels very convoluted and there's yeah. There's a lot\n\nChannel 1: Mhmm.\n\nChannel 0: going on. So\n\nChannel 1: Mhmm.\n\nChannel 0: yeah.\n\nChannel 1: Well, here, I think I can pass that information along. If you don't mind, can you just state your full name and position? Just\n\nChannel 0: Sure.\n\nChannel 1: so\n\nChannel 0: Is\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: know\n\nChannel 0: Alexander Simmons,\n\nChannel 1: who\n\nChannel 0: and\n\nChannel 1: I\n\nChannel 0: I'm the\n\nChannel 1: spoke\n\nChannel 0: founder\n\nChannel 1: to.\n\nChannel 0: director.\n\nChannel 1: Great. Alright. I'll pass this along. Thank you so much for your time and\n\nChannel 0: No\n\nChannel 1: your\n\nChannel 0: worries.\n\nChannel 1: patience\n\nChannel 0: Thank you.\n\nChannel 1: explaining\n\nChannel 0: I'll\n\nChannel 1: that.\n\nChannel 0: yeah. I'll I'll speak to the project manager as well. I think they sent me an email today, so I I think they've been waiting for this for a while.\n\nChannel 1: Mhmm. Yep. I'll pass it along to them shortly, actually.\n\nChannel 0: Brilliant. Thank you very much.\n\nChannel 1: Alright. Thank you. Take care now. Bye bye.\n\nChannel 0: You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.010134920477867126},{"text":"Speaking of service.","start":1.04,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.015493166632950306}],"sentiment":"neutral","sentiment_score":0.014153605094179511,"channel":0,"num_words":4,"start":0.48,"end":1.9399999},{"sentences":[{"text":"Hello.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.06627955287694931},{"text":"This is Joseph.","start":4.08,"end":5.04,"sentiment":"neutral","sentiment_score":0.08766057342290878},{"text":"I'm with 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you.","start":10.96,"end":11.36,"sentiment":"positive","sentiment_score":0.4568924009799957},{"text":"How are you?","start":11.36,"end":12.015,"sentiment":"neutral","sentiment_score":0.2503257195154826}],"sentiment":"neutral","sentiment_score":0.33295239210128785,"channel":0,"num_words":5,"start":10.96,"end":12.015},{"sentences":[{"text":"Doing well.","start":12.635,"end":13.195001,"sentiment":"positive","sentiment_score":0.42956051230430603},{"text":"Thank you.","start":13.195001,"end":13.835,"sentiment":"positive","sentiment_score":0.5059926062822342},{"text":"I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family 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help me with that.","start":21.755001,"end":22.895,"sentiment":"neutral","sentiment_score":0.15172067284584045}],"sentiment":"neutral","sentiment_score":0.15172067284584045,"channel":1,"num_words":5,"start":21.755001,"end":22.895},{"sentences":[{"text":"Yes.","start":22.975,"end":23.295,"sentiment":"neutral","sentiment_score":0.1923515796661377},{"text":"I can certainly.","start":23.295,"end":24.06,"sentiment":"neutral","sentiment_score":0.2654376228650411}],"sentiment":"neutral","sentiment_score":0.24716611206531525,"channel":0,"num_words":4,"start":22.975,"end":24.06},{"sentences":[{"text":"Great.","start":24.875,"end":25.375,"sentiment":"positive","sentiment_score":0.49278175830841064},{"text":"I'll just let you know that the call is recorded for training and compliance.","start":25.52,"end":28.400002,"sentiment":"neutral","sentiment_score":0.23524499791009085},{"text":"I can turn that off anytime if you just let me 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The representative provides payment details and confirms the account name and payment details. The representative also asks for the full name and position of the customer, Alexander Simmons, and promises to pass on the information to the project manager."},"intents":{"segments":[{"text":"I'm just calling to confirm some payment details that we received in an onboarding for the trustee for Cora Family Trust.","start_word":36,"end_word":56,"intents":[{"intent":"Confirm payment details","confidence_score":0.49041846}]},{"text":"I'll just let you know that the call is recorded for training and compliance. I can turn that off anytime if you just let me know.","start_word":73,"end_word":98,"intents":[{"intent":"Turn off training","confidence_score":0.003226335}]},{"text":"And what is the account name for payment?","start_word":271,"end_word":278,"intents":[{"intent":"Confirm account details","confidence_score":0.104870565},{"intent":"Confirm payment","confidence_score":0.050566193},{"intent":"Find account information","confidence_score":0.061886333}]},{"text":"That's for the trustee for Cora Family Trust. And I think you mentioned this before, but I may have missed it. SWM Consulting, that's that is the Yes. So as as I'm so terrible with this, so I do apologize. I I it's it's ACF, the Cora Family Trust. So I'm assuming that means, yes, it trustee? is.","start_word":396,"end_word":453,"intents":[{"intent":"Provide trustee information","confidence_score":0.011998761}]},{"text":"Well, Trust yeah, I can pass before. this info That's yes.","start_word":458,"end_word":468,"intents":[{"intent":"Pass information","confidence_score":0.9370976},{"intent":"Pass information","confidence_score":0.17901042}]},{"text":"I'll I'll speak to the project manager as well. I think they sent me an email today, so I I think they've been waiting for this for a while. Mhmm. Yep.","start_word":647,"end_word":677,"intents":[{"intent":"Communicate email","confidence_score":0.000007998195}]}]},"sentiments":{"segments":[{"text":"Hello? Speaking of service. Hello. This is Joseph. I'm with EFT Good. Shore. I'm calling on behalf of, the city of Ballarat. 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I can turn that off anytime if you just let me know. And I'm All not good. sure if you received a reference number, but it should be 6582. Yes. It would have likely come in an email once you completed the onboarding, or it would have appeared Oh, on okay. the page that loaded right afterwards. Although, I think it's been a little bit of time since that happened. 6582. It it yeah. It happened. Yeah. I've got Great. Alright. Well, here, it looks like on file, we have a Bank of Australia account ending in a 728. If that matches, can you give us the complete number? it. 728. Let me just If you need a moment, just let me know. I'm sorry. I'm just, yeah, I'm just getting it up right now. That's okay. So the account is 728. Yeah. Exactly. So the phone number is 2 sorry. 12 Mhmm. 399728. So I heard 12399728. Is that correct? That's right. Yeah. Yes.","start_word":73,"end_word":251,"sentiment":"neutral","sentiment_score":-0.0055336696538012785},{"text":"That's Great. right.","start_word":252,"end_word":254,"sentiment":"positive","sentiment_score":0.5984315872192383},{"text":"And and the VSP? The VSP is 313140. 313140. Is that correct? That's right. Yes.","start_word":255,"end_word":269,"sentiment":"neutral","sentiment_score":0.08310045301914215},{"text":"Great.","start_word":270,"end_word":270,"sentiment":"positive","sentiment_score":0.4427388310432434},{"text":"And what is the account name for payment? It would be the SWM Consulting, TTY Mhmm. LTD, ATS, Mhmm. Decorah Family Mhmm. Trust. Alright. And then, lastly, do you just have an ABN I can confirm with you as well? Yes. I do. Sorry? Sorry? I'm sorry. I'm That's totally sorry. fine. This is the one most people have a have a problem with, actually. I I I've actually got a saved email. I just need to find it because, yeah, I've had this question most of Mhmm. Yeah. It's just never at anybody's fingertips. It's sort them. of So the last no. thing people expect. So it's it's 38 Mhmm. 366 Mhmm. 1106712. Mhmm. Alright. So a 38366106712. Is that correct? Yes. Alright. Yeah. That's for the trustee for Cora Family Trust. And I think you mentioned this before, but I may have missed it. SWM Consulting, that's that is the Yes. So as as I'm so terrible with this, so I do apologize. I I it's it's ACF, the Cora Family Trust. So I'm assuming that means, yes, it trustee? is. Alright. Alright.","start_word":271,"end_word":455,"sentiment":"neutral","sentiment_score":-0.03391508385539055},{"text":"Great.","start_word":456,"end_word":456,"sentiment":"positive","sentiment_score":0.41440892219543457},{"text":"Well, Trust yeah, I can pass before. this info That's yes. Yes. That's what it stands for. That's Trust before. Yes. okay. So, yeah, Great. I mean, Just I think look. At at the moment, it's seemingly mhmm. the business is probably gonna end up having to change to just Mhmm. SWM Mhmm. Consulting because I'm pretty sure because of the new guys that whatever's coming out at the moment, it means that we need to change from a trust Mhmm. to a business, but which I'm kinda happy about. I'm I'm a bit over having to understand the difference. The structure. I understand. Yeah. It it it yeah. It feels very convoluted and there's yeah. There's a lot Mhmm. going on. So Mhmm. yeah. Well, here, I think I can pass that information along. If you don't mind, can you just state your full name and position? Just Sure. so Is I that know Alexander Simmons, who and I I'm the spoke founder to. director. Great. Alright. I'll pass this along. Thank you so much for your time and No your worries. patience Thank you. explaining I'll that. yeah. I'll I'll speak to the project manager as well. I think they sent me an email today, so I I think they've been waiting for this for a while. Mhmm. Yep. I'll pass it along to them shortly, actually.","start_word":457,"end_word":685,"sentiment":"neutral","sentiment_score":0.017091551795601845},{"text":"Brilliant. Thank you very much.","start_word":686,"end_word":690,"sentiment":"positive","sentiment_score":0.5795478820800781},{"text":"Alright.","start_word":691,"end_word":691,"sentiment":"neutral","sentiment_score":0.2952898442745209},{"text":"Thank you.","start_word":692,"end_word":693,"sentiment":"positive","sentiment_score":0.4066676497459411},{"text":"Take care now. Bye bye. You too. Bye.","start_word":694,"end_word":701,"sentiment":"neutral","sentiment_score":0.24420833773911}],"average":{"sentiment":"neutral","sentiment_score":0.028366047590030433}}}}