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This is Maureen from Orthopedic support. How can I assist you today? Okay. Since we are Airtel Australia, we only service Australian phone numbers.\n\nUnfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who has their account. Yeah. Actually, we do not have their customer support number as well because we're not connected with them. We're a different company.\n\nMhmm. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.32838819921016693},{"text":"This is Maureen from Orthopedic support.","start":0.96,"end":3.3,"sentiment":"neutral","sentiment_score":0.29727667570114136},{"text":"How can I assist you today?","start":3.84,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3231061374147733},{"text":"Okay.","start":49.385002,"end":49.705,"sentiment":"neutral","sentiment_score":-0.02974315918982029},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":49.705,"end":54.445,"sentiment":"neutral","sentiment_score":-0.09782632643526251}],"sentiment":"neutral","sentiment_score":0.125893866428389,"num_words":26,"start":0.24,"end":54.445},{"sentences":[{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":54.905003,"end":61.66,"sentiment":"negative","sentiment_score":-0.3450711700651381},{"text":"So I suggest you contact them directly because they are the one who has their account.","start":61.879997,"end":66.7,"sentiment":"neutral","sentiment_score":-0.07166774850338697},{"text":"Yeah.","start":69.08,"end":69.32,"sentiment":"neutral","sentiment_score":-0.03693615645170212},{"text":"Actually, we do not have their customer support number as well because we're not connected with them.","start":69.32,"end":74.795,"sentiment":"neutral","sentiment_score":-0.20095187688575072},{"text":"We're a different company.","start":75.015,"end":76.555,"sentiment":"neutral","sentiment_score":-0.13594478275626898}],"sentiment":"neutral","sentiment_score":-0.202765396995736,"num_words":56,"start":54.905003,"end":76.555},{"sentences":[{"text":"Mhmm.","start":76.615005,"end":77.115005,"sentiment":"neutral","sentiment_score":-0.008058495819568634},{"text":"You're welcome.","start":79.575005,"end":80.315,"sentiment":"positive","sentiment_score":0.3839155584573746},{"text":"Bye.","start":80.375,"end":80.695,"sentiment":"neutral","sentiment_score":0.27289995551109314},{"text":"Have a great day.","start":80.695,"end":81.755005,"sentiment":"positive","sentiment_score":0.4327583387494087}],"sentiment":"positive","sentiment_score":0.34546324145048857,"num_words":8,"start":76.615005,"end":81.755005}]}}]},{"alternatives":[{"transcript":"Hi. My name is Ambili. Actually, I don't know whether you'll be able to help me. So I got a I I got a sync from India, an Airtel sync, and it's all activated. And it's in my phone currently, and I'm in Australia in Perth. And I I I wanted to use it to set up my Indian bank, you know, the mobile stuff. So I can receive I can receive the messages, but I cannot send any. But my dad did say that he, like, activated the roaming thing and stuff, so I'm not sure what's happening. Would you be able to check if I give you my Indian number for the same? Do you have a number? Do you do you have a number for them? No. I don't. Okay. Alright. Okay. No problem. Thank you very much. Thank you. Yep. Bye bye. 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My name is Ambili. Actually, I don't know whether you'll be able to help me. So I got a I I got a sync from India, an Airtel sync, and it's all activated. And it's in my phone currently, and I'm in Australia in Perth.\n\nAnd I I I wanted to use it to set up my Indian bank, you know, the mobile stuff. So I can receive I can receive the messages, but I cannot send any. But my dad did say that he, like, activated the roaming thing and stuff, so I'm not sure what's happening. Would you be able to check if I give you my Indian number for the same? Do you have a number?\n\nDo you do you have a number for them? No. I don't. Okay. Alright.\n\nOkay. No problem. Thank you very much. Thank you. Yep.\n\nBye bye. Yeah.","paragraphs":[{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04137169569730759},{"text":"My name is Ambili.","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.03840296808630228},{"text":"Actually, I don't know whether you'll be able to help me.","start":8.24,"end":11.059999,"sentiment":"neutral","sentiment_score":0.033568936654112556},{"text":"So I got a I I got a sync from India, an Airtel sync, and it's all activated.","start":11.44,"end":17.595,"sentiment":"neutral","sentiment_score":0.01566997801678048},{"text":"And it's in my phone currently, and I'm in Australia in Perth.","start":17.895,"end":21.675,"sentiment":"neutral","sentiment_score":0.016015545930713415}],"sentiment":"neutral","sentiment_score":0.02257582666757314,"num_words":46,"start":6.3199997,"end":21.675},{"sentences":[{"text":"And I I I wanted to use it to set up my Indian bank, you know, the mobile stuff.","start":21.895,"end":28.93,"sentiment":"neutral","sentiment_score":0.04352660918314206},{"text":"So I can receive I can receive the messages, but I cannot send any.","start":29.39,"end":35.81,"sentiment":"neutral","sentiment_score":-0.00014689085738999502},{"text":"But my dad did say that he, like, activated the roaming thing and stuff, so I'm not sure what's happening.","start":36.989998,"end":43.765,"sentiment":"neutral","sentiment_score":-0.20655643120408057},{"text":"Would you be able to check if I give you my Indian number for the same?","start":43.765,"end":48.024998,"sentiment":"neutral","sentiment_score":-0.01601529953768477},{"text":"Do you have a number?","start":64.880005,"end":66.020004,"sentiment":"neutral","sentiment_score":-0.03693504258990288}],"sentiment":"neutral","sentiment_score":-0.05063648009672761,"num_words":74,"start":21.895,"end":66.020004},{"sentences":[{"text":"Do you do you have a number for them?","start":66.64,"end":68.82,"sentiment":"neutral","sentiment_score":-0.02259496019946204},{"text":"No.","start":71.685005,"end":72.185005,"sentiment":"neutral","sentiment_score":-0.20902276039123535},{"text":"I don't.","start":75.285,"end":75.445,"sentiment":"neutral","sentiment_score":-0.21430616825819016},{"text":"Okay.","start":75.445,"end":75.685005,"sentiment":"neutral","sentiment_score":-0.049011074006557465},{"text":"Alright.","start":75.685005,"end":76.185005,"sentiment":"neutral","sentiment_score":-0.0291682630777359}],"sentiment":"neutral","sentiment_score":-0.06565493398479053,"num_words":14,"start":66.64,"end":76.185005},{"sentences":[{"text":"Okay.","start":76.965004,"end":77.445,"sentiment":"neutral","sentiment_score":0.03244619816541672},{"text":"No problem.","start":77.445,"end":78.005005,"sentiment":"neutral","sentiment_score":0.16503176093101501},{"text":"Thank you very much.","start":78.005005,"end":78.965004,"sentiment":"positive","sentiment_score":0.4053812623023987},{"text":"Thank you.","start":78.965004,"end":79.625,"sentiment":"positive","sentiment_score":0.3930182605981827},{"text":"Yep.","start":80.165,"end":80.665,"sentiment":"neutral","sentiment_score":0.23381221294403076}],"sentiment":"neutral","sentiment_score":0.30038835033774375,"num_words":10,"start":76.965004,"end":80.665},{"sentences":[{"text":"Bye bye.","start":80.965004,"end":81.865005,"sentiment":"neutral","sentiment_score":0.2691681832075119},{"text":"Yeah.","start":82.005005,"end":82.505005,"sentiment":"neutral","sentiment_score":0.058908432722091675}],"sentiment":"neutral","sentiment_score":0.19908159971237183,"num_words":3,"start":80.965004,"end":82.505005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. This is Maureen from Orthopedic support. How can I assist you today?\n\nChannel 1: Hi. My name is Ambili. Actually, I don't know whether you'll be able to help me. So I got a I I got a sync from India, an Airtel sync, and it's all activated. And it's in my phone currently, and I'm in Australia in Perth.\n\nAnd I I I wanted to use it to set up my Indian bank, you know, the mobile stuff. So I can receive I can receive the messages, but I cannot send any. But my dad did say that he, like, activated the roaming thing and stuff, so I'm not sure what's happening. Would you be able to check if I give you my Indian number for the same?\n\nChannel 0: Okay. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because\n\nChannel 1: Do\n\nChannel 0: they\n\nChannel 1: you\n\nChannel 0: are\n\nChannel 1: have\n\nChannel 0: the one\n\nChannel 1: a number?\n\nChannel 0: who has their account.\n\nChannel 1: Do you do you have a number for them?\n\nChannel 0: Yeah. Actually, we do not have their customer support number\n\nChannel 1: No.\n\nChannel 0: as well because we're not connected with them. We're\n\nChannel 1: I\n\nChannel 0: a\n\nChannel 1: don't. Okay.\n\nChannel 0: different\n\nChannel 1: Alright.\n\nChannel 0: company. Mhmm.\n\nChannel 1: Okay. No problem. Thank you very much. Thank you.\n\nChannel 0: You're welcome.\n\nChannel 1: Yep.\n\nChannel 0: Bye. Have a\n\nChannel 1: Bye\n\nChannel 0: great day.\n\nChannel 1: bye. Yeah.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.32838819921016693},{"text":"This is Maureen from Orthopedic support.","start":0.96,"end":3.3,"sentiment":"neutral","sentiment_score":0.29727667570114136},{"text":"How can I assist you today?","start":3.84,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.3231061374147733}],"sentiment":"neutral","sentiment_score":0.3127909483654158,"channel":0,"num_words":14,"start":0.24,"end":5.2999997},{"sentences":[{"text":"Hi.","start":6.3199997,"end":6.8199997,"sentiment":"neutral","sentiment_score":0.04137169569730759},{"text":"My name is Ambili.","start":7.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.03840296808630228},{"text":"Actually, I don't know whether you'll be able to help me.","start":8.24,"end":11.059999,"sentiment":"neutral","sentiment_score":0.033568936654112556},{"text":"So I got a I I got a sync from India, an Airtel sync, and it's all 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The agent, named Maureen, explains that they are unable to resolve the sync issue as they are not affiliated with Airtel India, and advises the customer to contact the Australian phone company directly. The agent also mentions that they do not have the customer support number and that they are unable to resolve the sync issue for the customer."},"intents":{"segments":[{"text":"And I I I wanted to use it to set up my Indian bank, you know, the mobile stuff.","start_word":60,"end_word":78,"intents":[{"intent":"Set up mobile bank","confidence_score":0.04195249}]},{"text":"Would you be able to check if I give you my Indian number for the same? Okay.","start_word":113,"end_word":129,"intents":[{"intent":"Check indian number","confidence_score":0.10318874}]},{"text":"Okay.","start_word":129,"end_word":129,"intents":[{"intent":"Resolve a problem","confidence_score":0.003193406},{"intent":"Connect with airtel india","confidence_score":0.06853139}]},{"text":"Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because Do they you are have the one a number? who has their account. Do you do you have a number for them? Yeah.","start_word":130,"end_word":189,"intents":[{"intent":"Contact tel australia","confidence_score":0.0050360616}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is Maureen from Orthopedic support. How can I assist you today? Hi. My name is Ambili. Actually, I don't know whether you'll be able to help me. So I got a I I got a sync from India, an Airtel sync, and it's all activated. And it's in my phone currently, and I'm in Australia in Perth. And I I I wanted to use it to set up my Indian bank, you know, the mobile stuff. So I can receive I can receive the messages, but I cannot send any. But my dad did say that he, like, activated the roaming thing and stuff, so I'm not sure what's happening. Would you be able to check if I give you my Indian number for the same? Okay. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":0,"end_word":140,"sentiment":"neutral","sentiment_score":0.004254993051290512},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":141,"end_word":158,"sentiment":"negative","sentiment_score":-0.34500420093536377},{"text":"So I suggest you contact them directly because Do they you are have the one a number? who has their account. Do you do you have a number for them? Yeah. Actually, we do not have their customer support number No. as well because we're not connected with them. We're I a don't. Okay. different Alright. company. Mhmm. Okay. No problem.","start_word":159,"end_word":219,"sentiment":"neutral","sentiment_score":-0.09803546220064165},{"text":"Thank you very much. Thank you. You're welcome.","start_word":220,"end_word":227,"sentiment":"positive","sentiment_score":0.3924477696418762},{"text":"Yep. Bye.","start_word":228,"end_word":229,"sentiment":"neutral","sentiment_score":0.25335609912872314},{"text":"Have a Bye great day.","start_word":230,"end_word":234,"sentiment":"positive","sentiment_score":0.4073320627212525},{"text":"bye. Yeah.","start_word":235,"end_word":236,"sentiment":"neutral","sentiment_score":0.14030413329601288}],"average":{"sentiment":"neutral","sentiment_score":-0.013794995756710275}}}}