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Yeah. Yeah. I think you've got the wrong Matthew. My name is Matthew, and my number's been, I don't know, given out as a cybersecurity expert.\n\nI don't actually have any background in AI or cybersecurity or really tech at all. Yeah. I've been I've been that's okay, mate. I understand. Look, I've been getting probably three or four calls a week.\n\nSo we've definitely got our I've got my information crossed with somebody else. So I don't know if you wanna pull me off your list or double check your your info you've got there. No worries, mate. That's fine. I understand these things happen.\n\nHave a great day. Right?","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.003863764926791191},{"text":"Yeah.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":-0.007606903091073036},{"text":"Yeah.","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":-0.23552152514457703},{"text":"I think you've got the wrong Matthew.","start":10.16,"end":11.62,"sentiment":"negative","sentiment_score":-0.356220224073955},{"text":"My name is Matthew, and my number's been, I don't know, given out as a cybersecurity expert.","start":11.679999,"end":16.565,"sentiment":"neutral","sentiment_score":-0.20002375849906137}],"sentiment":"neutral","sentiment_score":-0.22744213541348776,"num_words":27,"start":0.56,"end":16.565},{"sentences":[{"text":"I don't actually have any background in AI or cybersecurity or really tech at all.","start":16.865,"end":22.805,"sentiment":"neutral","sentiment_score":-0.1975791429479917},{"text":"Yeah.","start":23.825,"end":24.145,"sentiment":"neutral","sentiment_score":-0.05507311969995499},{"text":"I've been I've been that's okay, mate.","start":24.145,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.09949278671826635},{"text":"I understand.","start":25.904999,"end":26.485,"sentiment":"neutral","sentiment_score":-0.06168746575713158},{"text":"Look, I've been getting probably three or four calls a week.","start":26.544998,"end":29.76,"sentiment":"neutral","sentiment_score":-0.2652826539494775}],"sentiment":"neutral","sentiment_score":-0.18768594155295026,"num_words":36,"start":16.865,"end":29.76},{"sentences":[{"text":"So we've definitely got our I've got my information crossed with somebody else.","start":30.56,"end":34.72,"sentiment":"negative","sentiment_score":-0.39182098553730893},{"text":"So I don't know if you wanna pull me off your list or double check your your info you've got there.","start":34.72,"end":40.42,"sentiment":"negative","sentiment_score":-0.3961994562830244},{"text":"No worries, mate.","start":47.558937,"end":48.27894,"sentiment":"neutral","sentiment_score":-0.00992563801507155},{"text":"That's fine.","start":48.27894,"end":48.598938,"sentiment":"neutral","sentiment_score":0.14817698299884796},{"text":"I understand these things happen.","start":48.598938,"end":49.95894,"sentiment":"neutral","sentiment_score":0.07841677367687225}],"sentiment":"neutral","sentiment_score":-0.2898909198543565,"num_words":44,"start":30.56,"end":49.95894},{"sentences":[{"text":"Have a great day.","start":49.95894,"end":50.598938,"sentiment":"positive","sentiment_score":0.4555335119366646},{"text":"Right?","start":50.598938,"end":51.098938,"sentiment":"neutral","sentiment_score":0.2563525140285492}],"sentiment":"positive","sentiment_score":0.4156973123550415,"num_words":5,"start":49.95894,"end":51.098938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Yeah.\n\nChannel 0: Oh, hi, Matthew. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. I think you've got the wrong Matthew. My name is Matthew, and my number's been, I don't know, given out as a cybersecurity expert. I don't actually have any background in AI or cybersecurity or really\n\nChannel 0: Oh\n\nChannel 1: tech at\n\nChannel 0: my\n\nChannel 1: all.\n\nChannel 0: god. Oh,\n\nChannel 1: Yeah.\n\nChannel 0: yes.\n\nChannel 1: I've\n\nChannel 0: I\n\nChannel 1: been I've\n\nChannel 0: well,\n\nChannel 1: been that's okay, mate. I understand. Look, I've been getting probably three or four calls a week. So we've definitely got our I've got my information crossed with somebody else. So I don't know if you wanna pull me off your list or double check your your info you've got there.\n\nChannel 0: Oh, yeah. Yes. Of course, mate. You won't be able to get a phone call from us anymore. I'm really sorry.\n\nChannel 1: No worries, mate. That's fine. I understand these things happen. Have a great day. Right?\n\nChannel 0: You too. Cheers, mate.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":0.79999995,"sentiment":"neutral","sentiment_score":-0.003863764926791191},{"text":"Yeah.","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":-0.007606903091073036}],"sentiment":"neutral","sentiment_score":-0.005735334008932114,"channel":1,"num_words":2,"start":0.56,"end":1.3},{"sentences":[{"text":"Oh, hi, Matthew.","start":2.8799999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.021668465187152226},{"text":"It's Andrew from Vigilance AI.","start":5.04,"end":7.2,"sentiment":"neutral","sentiment_score":-0.012027090042829513},{"text":"Have I caught you in a bad 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really","start":16.865,"end":21.825,"sentiment":"neutral","sentiment_score":-0.19948737882077694}],"sentiment":"neutral","sentiment_score":-0.23035987929717913,"channel":1,"num_words":37,"start":9.84,"end":21.825},{"sentences":[{"text":"Oh","start":21.805,"end":22.125,"sentiment":"neutral","sentiment_score":-0.24830730259418488}],"sentiment":"neutral","sentiment_score":-0.24830730259418488,"channel":0,"num_words":1,"start":21.805,"end":22.125},{"sentences":[{"text":"tech at","start":21.825,"end":22.305,"sentiment":"neutral","sentiment_score":-0.20317629724740982}],"sentiment":"neutral","sentiment_score":-0.20317629724740982,"channel":1,"num_words":2,"start":21.825,"end":22.305},{"sentences":[{"text":"my","start":22.125,"end":22.365,"sentiment":"neutral","sentiment_score":-0.2340053915977478}],"sentiment":"neutral","sentiment_score":-0.2340053915977478,"channel":0,"num_words":1,"start":22.125,"end":22.365},{"sentences":[{"text":"all.","start":22.305,"end":22.805,"sentiment":"neutral","sentiment_score":-0.16348600387573242}],"sentiment":"neutral","sentiment_score":-0.16348600387573242,"channel":1,"num_words":1,"start":22.305,"end":22.805},{"sentences":[{"text":"god.","start":22.365,"end":22.865,"sentiment":"neutral","sentiment_score":-0.14866909384727478},{"text":"Oh,","start":23.724998,"end":23.965,"sentiment":"neutral","sentiment_score":-0.0611850880086422}],"sentiment":"neutral","sentiment_score":-0.10492709092795849,"channel":0,"num_words":2,"start":22.365,"end":23.965},{"sentences":[{"text":"Yeah.","start":23.825,"end":24.145,"sentiment":"neutral","sentiment_score":-0.05507311969995499}],"sentiment":"neutral","sentiment_score":-0.05507311969995499,"channel":1,"num_words":1,"start":23.825,"end":24.145},{"sentences":[{"text":"yes.","start":23.965,"end":24.365,"sentiment":"neutral","sentiment_score":-0.04277578741312027}],"sentiment":"neutral","sentiment_score":-0.04277578741312027,"channel":0,"num_words":1,"start":23.965,"end":24.365},{"sentences":[{"text":"I've","start":24.145,"end":24.384998,"sentiment":"neutral","sentiment_score":-0.1103091686964035}],"sentiment":"neutral","sentiment_score":-0.1103091686964035,"channel":1,"num_words":1,"start":24.145,"end":24.384998},{"sentences":[{"text":"I","start":24.365,"end":24.445,"sentiment":"neutral","sentiment_score":-0.11925344914197922}],"sentiment":"neutral","sentiment_score":-0.11925344914197922,"channel":0,"num_words":1,"start":24.365,"end":24.445},{"sentences":[{"text":"been I've","start":24.384998,"end":24.785,"sentiment":"neutral","sentiment_score":-0.11793790385127068}],"sentiment":"neutral","sentiment_score":-0.11793790385127068,"channel":1,"num_words":2,"start":24.384998,"end":24.785},{"sentences":[{"text":"well,","start":24.695,"end":25.195,"sentiment":"neutral","sentiment_score":-0.11251797527074814}],"sentiment":"neutral","sentiment_score":-0.11251797527074814,"channel":0,"num_words":1,"start":24.695,"end":25.195},{"sentences":[{"text":"been that's okay, mate.","start":24.785,"end":25.904999,"sentiment":"neutral","sentiment_score":-0.0875661326572299},{"text":"I understand.","start":25.904999,"end":26.485,"sentiment":"neutral","sentiment_score":-0.06168746575713158},{"text":"Look, I've been getting probably three or four calls a week.","start":26.544998,"end":29.76,"sentiment":"neutral","sentiment_score":-0.2652826539494775},{"text":"So we've definitely got our I've got my information crossed with somebody else.","start":30.56,"end":34.72,"sentiment":"negative","sentiment_score":-0.39182098553730893},{"text":"So I don't know if you wanna pull me off your list or double check your your info you've got there.","start":34.72,"end":40.42,"sentiment":"negative","sentiment_score":-0.3961994562830244}],"sentiment":"neutral","sentiment_score":-0.3295217656767836,"channel":1,"num_words":51,"start":24.785,"end":40.42},{"sentences":[{"text":"Oh, yeah.","start":41.43894,"end":42.158936,"sentiment":"neutral","sentiment_score":-0.08166427165269852},{"text":"Yes.","start":42.158936,"end":42.398937,"sentiment":"neutral","sentiment_score":-0.02778414450585842},{"text":"Of course, mate.","start":42.398937,"end":43.198936,"sentiment":"neutral","sentiment_score":-0.059704663852850594},{"text":"You won't be able to get a phone call from us anymore.","start":43.198936,"end":45.918938,"sentiment":"neutral","sentiment_score":-0.3222503885626793},{"text":"I'm really sorry.","start":45.918938,"end":47.218937,"sentiment":"neutral","sentiment_score":-0.29929861426353455}],"sentiment":"neutral","sentiment_score":-0.24452986594821727,"channel":0,"num_words":21,"start":41.43894,"end":47.218937},{"sentences":[{"text":"No worries, mate.","start":47.558937,"end":48.27894,"sentiment":"neutral","sentiment_score":-0.00992563801507155},{"text":"That's fine.","start":48.27894,"end":48.598938,"sentiment":"neutral","sentiment_score":0.14817698299884796},{"text":"I understand these things happen.","start":48.598938,"end":49.95894,"sentiment":"neutral","sentiment_score":0.07841677367687225},{"text":"Have a great day.","start":49.95894,"end":50.598938,"sentiment":"positive","sentiment_score":0.4555335119366646},{"text":"Right?","start":50.598938,"end":51.098938,"sentiment":"neutral","sentiment_score":0.2563525140285492}],"sentiment":"neutral","sentiment_score":0.18247649880747,"channel":1,"num_words":15,"start":47.558937,"end":51.098938},{"sentences":[{"text":"You too.","start":51.518936,"end":52.158936,"sentiment":"neutral","sentiment_score":0.22994495183229446},{"text":"Cheers, mate.","start":52.158936,"end":52.978935,"sentiment":"neutral","sentiment_score":0.31591980159282684}],"sentiment":"neutral","sentiment_score":0.27293237671256065,"channel":0,"num_words":4,"start":51.518936,"end":52.978935}]},"summary":{"result":"success","short":"An agent fromGenerationance AI calls a cybersecurity professional named Matthew, but realizes he has the wrong number and apologizes. The agent offers to remove Matthew from their call list and apologizes again, explaining that they will not be able to make any calls from their number. The call ends with the agent apologizing for the inconvenience."},"intents":{"segments":[{"text":"Look, I've been getting probably three or four calls a week. So we've definitely got our I've got my information crossed with somebody else. So I don't know if you wanna pull me off your list or double check your your info you've got there. Oh, yeah.","start_word":75,"end_word":121,"intents":[{"intent":"Update contacts","confidence_score":0.089741535}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Oh, hi, Matthew. It's Andrew from Vigilance AI. Have I caught you in a bad time? Yeah.","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":-0.12013980746269226},{"text":"I think you've got the wrong Matthew.","start_word":19,"end_word":25,"sentiment":"negative","sentiment_score":-0.3568449020385742},{"text":"My name is Matthew, and my number's been, I don't know, given out as a cybersecurity expert. I don't actually have any background in AI or cybersecurity or really Oh tech at my all. god. Oh, Yeah. yes. I've I been I've well, been that's okay, mate. I understand. Look, I've been getting probably three or four calls a week.","start_word":26,"end_word":85,"sentiment":"neutral","sentiment_score":-0.17728279531002045},{"text":"So we've definitely got our I've got my information crossed with somebody else. So I don't know if you wanna pull me off your list or double check your your info you've got there.","start_word":86,"end_word":119,"sentiment":"negative","sentiment_score":-0.39274075627326965},{"text":"Oh, yeah. Yes. Of course, mate. You won't be able to get a phone call from us anymore. I'm really sorry. No worries, mate. That's fine. I understand these things happen.","start_word":120,"end_word":150,"sentiment":"neutral","sentiment_score":-0.1302763670682907},{"text":"Have a great day.","start_word":151,"end_word":154,"sentiment":"positive","sentiment_score":0.4533587396144867},{"text":"Right? You too.","start_word":155,"end_word":157,"sentiment":"neutral","sentiment_score":0.24367204308509827},{"text":"Cheers, mate.","start_word":158,"end_word":159,"sentiment":"positive","sentiment_score":0.35669612884521484}],"average":{"sentiment":"neutral","sentiment_score":-0.17062126680550327}}}}