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Let me just go ahead and explain it to you. So, technically, your invoice showing your service plan that you preferred and the delivery charge. So, for example, you processed this payment today. Right? The amount that you paid will cover your thirty day service. And then the next no. Take a look the last page. Just focus on the last page. Alright? So on the last page of your invoice, it indicates here, super family. So once you process your payment today, this will cover your thirty day service. And then after so for example, today is the '14. Right? So this will cover your fourteenth to June 15, and then we will provide you a free month, which is June 15 to July 15. So, technically, your next invoice after this will be on July 1, which only cover the period of July 16 to July thirty first. No. No. No. No. It's really depends when we receive the activation, when we activate the service. It just so happen we are generating our bill every first of each month. However, even though, for example, you receive a bill on July 1, it doesn't mean that it will cover the full month because we will be encoding the date of your activation and start of your billing period. Yeah. Yeah. Yeah. The last page. Yes. Yes. I could see that. They are still trying it just so happened this is automatically being added on the system. Once we generate an invoice, it will show May because this is the billing period we are right now. However however, just to clarify and set your proper expectation, like, for example, you paid this invoice. Right? We will focus on the service plan you paid because the delivery charge is clear. Right? That's the delivery charge for the complimentary router. So this amount that you paid will cover thirty days. So, technically, May 14 to June 14. Okay? And then you are eligible for a one month free service. So June 14 to July 14. So, technically, your next invoice after this will be on July 1. You will receive it. However, it will only cover July 15 to July 31. Yes. Because your first month is free, and then the second month is this one. Reason why your next invoice after this will be on July 1 only cover July. Yeah. Yes. It it will not pro rata because you have an upfront payment. That one is not updated, but some customer are twenty four month contract. It's differs. However, we are ensuring that the upfront payment, of course, will be credited along with the free month if customers sign up for a contract. Yeah. And we appreciate your call today. So as I've mentioned earlier, once we process the payment, we will proceed with processing or activating your order to the network. And then your shipping address and your service address is just the same, right, where you are receiving the router? Okay. That's wonderful. Anything else? Do you have any further questions? Mhmm. Wonderful. You're most welcome. It's my pleasure, and you do have a great day. Be safe. 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This is Melissa. How may I help you today? Mhmm. Oh, sure.\n\nI'm speaking to mister Shobinkin. Okay. Sure. Go ahead to your question, please. Mhmm.\n\nMhmm. Mhmm. Okay. Let me just go ahead and explain it to you. So, technically, your invoice showing your service plan that you preferred and the delivery charge.\n\nSo, for example, you processed this payment today. Right? The amount that you paid will cover your thirty day service. And then the next no. Take a look the last page.\n\nJust focus on the last page. Alright? So on the last page of your invoice, it indicates here, super family. So once you process your payment today, this will cover your thirty day service. And then after so for example, today is the '14.\n\nRight? So this will cover your fourteenth to June 15, and then we will provide you a free month, which is June 15 to July 15. So, technically, your next invoice after this will be on July 1, which only cover the period of July 16 to July thirty first. No. No.\n\nNo. No. It's really depends when we receive the activation, when we activate the service. It just so happen we are generating our bill every first of each month. However, even though, for example, you receive a bill on July 1, it doesn't mean that it will cover the full month because we will be encoding the date of your activation and start of your billing period.\n\nYeah. Yeah. Yeah. The last page. Yes.\n\nYes. I could see that. They are still trying it just so happened this is automatically being added on the system. Once we generate an invoice, it will show May because this is the billing period we are right now. However however, just to clarify and set your proper expectation, like, for example, you paid this invoice.\n\nRight? We will focus on the service plan you paid because the delivery charge is clear. Right? That's the delivery charge for the complimentary router. So this amount that you paid will cover thirty days.\n\nSo, technically, May 14 to June 14. Okay? And then you are eligible for a one month free service. So June 14 to July 14. So, technically, your next invoice after this will be on July 1.\n\nYou will receive it. However, it will only cover July 15 to July 31. Yes. Because your first month is free, and then the second month is this one. Reason why your next invoice after this will be on July 1 only cover July.\n\nYeah. Yes. It it will not pro rata because you have an upfront payment. That one is not updated, but some customer are twenty four month contract. It's differs.\n\nHowever, we are ensuring that the upfront payment, of course, will be credited along with the free month if customers sign up for a contract. Yeah. And we appreciate your call today. So as I've mentioned earlier, once we process the payment, we will proceed with processing or activating your order to the network. And then your shipping address and your service address is just the same, right, where you are receiving the router?\n\nOkay. That's wonderful. Anything else? Do you have any further questions? Mhmm.\n\nWonderful. You're most welcome. It's my pleasure, and you do have a great day. Be safe. Bye bye.","paragraphs":[{"sentences":[{"text":"For calling.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.1650460958480835},{"text":"This is Melissa.","start":1.5999999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2934803565343221},{"text":"How may I help you today?","start":2.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4184170464674632},{"text":"Mhmm.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":-0.1361980140209198},{"text":"Oh, sure.","start":13.855,"end":14.434999,"sentiment":"neutral","sentiment_score":-0.035674585960805416}],"sentiment":"neutral","sentiment_score":0.25096345386867014,"num_words":14,"start":0.24,"end":14.434999},{"sentences":[{"text":"I'm speaking to mister Shobinkin.","start":14.575,"end":16.755,"sentiment":"neutral","sentiment_score":-0.05917586237192154},{"text":"Okay.","start":18.895,"end":19.375,"sentiment":"neutral","sentiment_score":0.09288226068019868},{"text":"Sure.","start":19.375,"end":19.615,"sentiment":"neutral","sentiment_score":0.1298687756061554},{"text":"Go ahead to your question, please.","start":19.615,"end":21.314999,"sentiment":"neutral","sentiment_score":0.047029225155711174},{"text":"Mhmm.","start":26.4,"end":26.9,"sentiment":"neutral","sentiment_score":-0.03789519518613815}],"sentiment":"neutral","sentiment_score":0.012225134298205376,"num_words":14,"start":14.575,"end":26.9},{"sentences":[{"text":"Mhmm.","start":33.2,"end":33.7,"sentiment":"neutral","sentiment_score":-0.20540493726730347},{"text":"Mhmm.","start":37.2,"end":37.7,"sentiment":"neutral","sentiment_score":-0.24289925396442413},{"text":"Okay.","start":44.205,"end":44.685,"sentiment":"neutral","sentiment_score":0.03552103042602539},{"text":"Let me just go ahead and explain it to you.","start":44.685,"end":47.345,"sentiment":"neutral","sentiment_score":0.11915816366672516},{"text":"So, technically, your invoice showing your service plan that you preferred and the delivery charge.","start":47.645,"end":55.165,"sentiment":"neutral","sentiment_score":0.10623796482880911}],"sentiment":"neutral","sentiment_score":0.0847274267247745,"num_words":28,"start":33.2,"end":55.165},{"sentences":[{"text":"So, for example, you processed this payment today.","start":55.165,"end":59.24,"sentiment":"neutral","sentiment_score":0.15754842944443226},{"text":"Right?","start":59.38,"end":59.88,"sentiment":"neutral","sentiment_score":0.13949906826019287},{"text":"The amount that you paid will cover your thirty day service.","start":61.38,"end":66.76,"sentiment":"neutral","sentiment_score":0.165666940537366},{"text":"And then the next no.","start":68.42,"end":76.775,"sentiment":"neutral","sentiment_score":-0.016176706552505492},{"text":"Take a look the last 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Just have a question. Did you want the yeah. That's it. Yeah. Yeah. Yeah. So I read on the explanatory notes that when you're activating accounts during the month, you're getting charged for a RADA amount on the invoice. It hasn't been adjusted for that. Yep. Mhmm. Yep. Okay. But on the invoice, the billing cycle starts from the May 1 and then finishes on the yeah. Yeah. Yeah. Mhmm. Mhmm. Yep. Mhmm. Mhmm. So you're saying the billing cycle will be starting every fourteenth of the month. Yes. Oh, okay. Yeah. Yeah. Okay. So because the the second last page got confused me because the yeah. Yeah. Because the period actually starts on the May 1. Yeah. Yeah. Yeah. Yes. Yeah. Okay. That makes sense. Yep. Okay. So the the amount I'm paying today will be covering for not the first month, but technically the second month and on one. Yeah. Yeah. Yeah. Makes sense. Okay. Alright. Okay. Yeah. Yeah. Yeah. Yeah. Okay. Now that explains it. Yeah. Okay. Yep. Yep. That's correct. Yeah. Yes. Yep. No. That's it. Okay. Thanks for your help today. Yeah. Bye. Yeah. Yeah. You too. 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I've received an invoice from you for the accounts setting up. Just have a question. Did you want the yeah. That's it. Yeah.\n\nYeah. Yeah. So I read on the explanatory notes that when you're activating accounts during the month, you're getting charged for a RADA amount on the invoice. It hasn't been adjusted for that. Yep.\n\nMhmm. Yep. Okay. But on the invoice, the billing cycle starts from the May 1 and then finishes on the yeah. Yeah.\n\nYeah. Mhmm. Mhmm. Yep. Mhmm.\n\nMhmm. So you're saying the billing cycle will be starting every fourteenth of the month. Yes. Oh, okay. Yeah.\n\nYeah. Okay. So because the the second last page got confused me because the yeah. Yeah. Because the period actually starts on the May 1.\n\nYeah. Yeah. Yeah. Yes. Yeah.\n\nOkay. That makes sense. Yep. Okay. So the the amount I'm paying today will be covering for not the first month, but technically the second month and on one.\n\nYeah. Yeah. Yeah. Makes sense. Okay.\n\nAlright. Okay. Yeah. Yeah. Yeah.\n\nYeah. Okay. Now that explains it. Yeah. Okay.\n\nYep. Yep. That's correct. Yeah. Yes.\n\nYep. No. That's it. Okay. Thanks for your help today.\n\nYeah. Bye. Yeah. Yeah. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Melissa, I've received an invoice from you for the accounts setting up.","start":4.7999997,"end":11.86,"sentiment":"neutral","sentiment_score":-0.08198525803163648},{"text":"Just have a question.","start":12.0,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.09035876393318176},{"text":"Did you want the yeah.","start":14.559999,"end":17.815,"sentiment":"neutral","sentiment_score":-0.0734545573592186},{"text":"That's 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today.","start":316.42502,"end":317.86502,"sentiment":"positive","sentiment_score":0.5158590197563171}],"sentiment":"neutral","sentiment_score":0.30228776652365924,"num_words":10,"start":309.77,"end":317.86502},{"sentences":[{"text":"Yeah.","start":317.86502,"end":318.265,"sentiment":"neutral","sentiment_score":0.2989082932472229},{"text":"Bye.","start":318.265,"end":318.765,"sentiment":"positive","sentiment_score":0.340817928314209},{"text":"Yeah.","start":319.225,"end":319.725,"sentiment":"neutral","sentiment_score":0.13769537210464478},{"text":"Yeah.","start":320.505,"end":321.005,"sentiment":"positive","sentiment_score":0.6241358518600464},{"text":"You too.","start":321.785,"end":322.345,"sentiment":"positive","sentiment_score":0.5012376457452774}],"sentiment":"positive","sentiment_score":0.400672122836113,"num_words":6,"start":317.86502,"end":322.345},{"sentences":[{"text":"Bye bye.","start":322.345,"end":323.005,"sentiment":"neutral","sentiment_score":0.22109723091125488}],"sentiment":"neutral","sentiment_score":0.22109723091125488,"num_words":2,"start":322.345,"end":323.005}]}}]}],"paragraphs":{"transcript":"\nChannel 0: For calling. This is Melissa. How may I help you today?\n\nChannel 1: Melissa, I've received an invoice from you\n\nChannel 0: Mhmm.\n\nChannel 1: for the accounts setting up. Just have a question.\n\nChannel 0: Oh, sure.\n\nChannel 1: Did\n\nChannel 0: I'm\n\nChannel 1: you\n\nChannel 0: speaking\n\nChannel 1: want the\n\nChannel 0: to mister Shobinkin.\n\nChannel 1: yeah. That's it. Yeah. Yeah.\n\nChannel 0: Okay. Sure. Go ahead\n\nChannel 1: Yeah.\n\nChannel 0: to your question, please.\n\nChannel 1: So I read on the\n\nChannel 0: Mhmm.\n\nChannel 1: explanatory notes that when you're activating accounts during the month, you're\n\nChannel 0: Mhmm.\n\nChannel 1: getting charged for a RADA amount\n\nChannel 0: Mhmm.\n\nChannel 1: on the invoice. It hasn't been adjusted for that.\n\nChannel 0: Okay. Let me just go ahead and explain it to you. So,\n\nChannel 1: Yep.\n\nChannel 0: technically, your invoice showing your service plan that you preferred and the delivery\n\nChannel 1: Mhmm.\n\nChannel 0: charge. So, for example, you processed this payment today. Right?\n\nChannel 1: Yep.\n\nChannel 0: The amount that you paid will cover your thirty day service.\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: But\n\nChannel 0: then\n\nChannel 1: on the\n\nChannel 0: the\n\nChannel 1: invoice,\n\nChannel 0: next\n\nChannel 1: the billing cycle starts from the May 1 and then finishes on the yeah.\n\nChannel 0: no. Take a look the last page. Just focus on the last page.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Alright? So on the last page of your invoice, it indicates\n\nChannel 1: Mhmm.\n\nChannel 0: here, super family. So once you process your payment today, this will cover your thirty day service. And\n\nChannel 1: Mhmm.\n\nChannel 0: then after so for example, today is the '14. Right?\n\nChannel 1: Yep.\n\nChannel 0: So this will cover your fourteenth to June 15, and then\n\nChannel 1: Mhmm.\n\nChannel 0: we will provide you a free month, which is June 15 to July 15. So, technically, your next invoice after this will be on July 1, which only cover the period of July 16 to July\n\nChannel 1: Mhmm.\n\nChannel 0: thirty first.\n\nChannel 1: So you're saying the billing cycle will be starting every fourteenth of\n\nChannel 0: No.\n\nChannel 1: the month.\n\nChannel 0: No. No. No.\n\nChannel 1: Yes.\n\nChannel 0: It's really depends when we receive the activation, when we activate the service.\n\nChannel 1: Oh, okay.\n\nChannel 0: It just so happen we are generating\n\nChannel 1: Yeah.\n\nChannel 0: our bill every first of each month. However, even though, for example, you receive a bill on July 1, it doesn't mean that it will cover\n\nChannel 1: Yeah.\n\nChannel 0: the full month because we will be encoding the date of your activation and start of your billing period.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: So because the the second last page got confused me because the\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: yeah. Yeah. Because the\n\nChannel 0: The\n\nChannel 1: period\n\nChannel 0: last\n\nChannel 1: actually\n\nChannel 0: page.\n\nChannel 1: starts on the May 1. Yeah. Yeah.\n\nChannel 0: Yes. Yes. I could see that. They are\n\nChannel 1: Yeah.\n\nChannel 0: still trying it just so happened this is automatically being added on the system. Once we generate an invoice, it will show May because this is the billing period we are right now. However however,\n\nChannel 1: Yes.\n\nChannel 0: just to clarify and set your proper expectation, like, for example, you paid this invoice. Right? We will focus on the service plan you paid because the delivery charge is clear. Right? That's the\n\nChannel 1: Yeah.\n\nChannel 0: delivery charge for the complimentary router. So this amount that you paid will cover thirty days. So, technically, May 14 to June 14. Okay?\n\nChannel 1: Okay.\n\nChannel 0: And\n\nChannel 1: That\n\nChannel 0: then\n\nChannel 1: makes sense.\n\nChannel 0: you are\n\nChannel 1: Yep.\n\nChannel 0: eligible for a one month free service. So June 14 to July 14. So, technically, your next invoice after this will be on July 1. You will receive it. However, it will only cover July 15 to July 31.\n\nChannel 1: Okay. So the the amount I'm paying today will be covering for not the first month, but technically the second month and on\n\nChannel 0: Yes.\n\nChannel 1: one.\n\nChannel 0: Because\n\nChannel 1: Yeah.\n\nChannel 0: your first month is free, and\n\nChannel 1: Yeah.\n\nChannel 0: then the second month is this one. Reason why your next invoice after this will be on July 1 only\n\nChannel 1: Yeah.\n\nChannel 0: cover July.\n\nChannel 1: Makes sense. Okay. Alright.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. Yeah.\n\nChannel 0: Yes. It it will not pro rata because you have an upfront payment. That one is not updated, but some customer are twenty four month contract. It's\n\nChannel 1: Yeah.\n\nChannel 0: differs.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: However, we are ensuring that the upfront payment, of course, will be credited along with the free month if customers sign up for a contract.\n\nChannel 1: Okay. Now that explains\n\nChannel 0: Yeah. And\n\nChannel 1: it.\n\nChannel 0: we appreciate your\n\nChannel 1: Yeah.\n\nChannel 0: call today. So as\n\nChannel 1: Okay.\n\nChannel 0: I've mentioned earlier, once\n\nChannel 1: Yep.\n\nChannel 0: we process the payment, we will proceed with processing or activating your order to the network. And\n\nChannel 1: Yep.\n\nChannel 0: then your shipping address and your service address is just the same, right, where you\n\nChannel 1: That's\n\nChannel 0: are receiving\n\nChannel 1: correct.\n\nChannel 0: the\n\nChannel 1: Yeah.\n\nChannel 0: router?\n\nChannel 1: Yes. Yep.\n\nChannel 0: Okay. That's wonderful. Anything else? Do you have any further questions?\n\nChannel 1: No. That's it. Okay. Thanks\n\nChannel 0: Mhmm.\n\nChannel 1: for your\n\nChannel 0: Wonderful.\n\nChannel 1: help today. Yeah.\n\nChannel 0: You're most\n\nChannel 1: Bye.\n\nChannel 0: welcome. It's my\n\nChannel 1: Yeah.\n\nChannel 0: pleasure, and you do have\n\nChannel 1: Yeah.\n\nChannel 0: a great day.\n\nChannel 1: You\n\nChannel 0: Be\n\nChannel 1: too.\n\nChannel 0: safe.\n\nChannel 1: Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"For calling.","start":0.24,"end":0.9,"sentiment":"neutral","sentiment_score":0.1650460958480835},{"text":"This is Melissa.","start":1.5999999,"end":2.48,"sentiment":"neutral","sentiment_score":0.2934803565343221},{"text":"How may I help you today?","start":2.48,"end":3.6999998,"sentiment":"positive","sentiment_score":0.4184170464674632}],"sentiment":"positive","sentiment_score":0.33827595819126477,"channel":0,"num_words":11,"start":0.24,"end":3.6999998},{"sentences":[{"text":"Melissa, I've received an invoice from 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the","start":14.96,"end":15.7,"sentiment":"neutral","sentiment_score":-0.07484390586614609}],"sentiment":"neutral","sentiment_score":-0.07484390586614609,"channel":1,"num_words":2,"start":14.96,"end":15.7},{"sentences":[{"text":"to mister Shobinkin.","start":15.215,"end":16.755,"sentiment":"neutral","sentiment_score":-0.04730451355377833}],"sentiment":"neutral","sentiment_score":-0.04730451355377833,"channel":0,"num_words":3,"start":15.215,"end":16.755},{"sentences":[{"text":"yeah.","start":17.495,"end":17.815,"sentiment":"neutral","sentiment_score":-0.02226303517818451},{"text":"That's 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The agent explains that the billing cycle will start on May 1st and finish on June 15th, and that the customer's next invoice will cover the second month of service. The agent assures the customer that the upfront payment will be credited and confirms the shipping and service address."},"intents":{"segments":[{"text":"Melissa, I've received an invoice from you Mhmm. for the accounts setting up. Just have a question. Oh, sure.","start_word":11,"end_word":29,"intents":[{"intent":"Provide information about invoice","confidence_score":0.00093007454}]},{"text":"So you're saying the billing cycle will be starting every fourteenth of No. the month.","start_word":267,"end_word":281,"intents":[{"intent":"Clarify billing cycle information","confidence_score":0.0017342282}]},{"text":"eligible for a one month free service. So June 14 to July 14. So, technically, your next invoice after this will be on July 1. You will receive it. However, it will only cover July 15 to July 31. Okay.","start_word":501,"end_word":540,"intents":[{"intent":"Inquire about next invoice","confidence_score":0.0071081654}]},{"text":"So the the amount I'm paying today will be covering for not the first month, but technically the second month and on Yes. one.","start_word":540,"end_word":563,"intents":[{"intent":"Clarify invoice details","confidence_score":0.08315271},{"intent":"Confirm payment","confidence_score":0.011396882}]},{"text":"then your shipping address and your service address is just the same, right, where you That's are receiving correct.","start_word":698,"end_word":716,"intents":[{"intent":"Provide service address","confidence_score":0.0014758096}]},{"text":"That's wonderful. Anything else? Do you have any further questions? No. That's it. Okay. Thanks Mhmm. for your Wonderful. help today. Yeah.","start_word":723,"end_word":744,"intents":[{"intent":"End conversation","confidence_score":0.089914896}]},{"text":"Bye bye.","start_word":767,"end_word":768,"intents":[{"intent":"Customer service","confidence_score":0.0013613984}]}]},"sentiments":{"segments":[{"text":"For calling. This is Melissa.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.24077923595905304},{"text":"How may I help you today?","start_word":5,"end_word":10,"sentiment":"positive","sentiment_score":0.40810540318489075},{"text":"Melissa, I've received an invoice from you Mhmm. for the accounts setting up. Just have a question. Oh, sure. Did I'm you speaking want the to mister Shobinkin. yeah. That's it. Yeah. Yeah. Okay. Sure. Go ahead Yeah. to your question, please. So I read on the Mhmm. explanatory notes that when you're activating accounts during the month, you're Mhmm.","start_word":11,"end_word":70,"sentiment":"neutral","sentiment_score":-0.05463254079222679},{"text":"getting charged for a RADA amount Mhmm.","start_word":71,"end_word":77,"sentiment":"negative","sentiment_score":-0.3638077974319458},{"text":"on the invoice.","start_word":78,"end_word":80,"sentiment":"neutral","sentiment_score":-0.298031747341156},{"text":"It hasn't been adjusted for that.","start_word":81,"end_word":86,"sentiment":"negative","sentiment_score":-0.4578079283237457},{"text":"Okay. Let me just go ahead and explain it to you. So, Yep. technically, your invoice showing your service plan that you preferred and the delivery Mhmm. charge. So, for example, you processed this payment today. Right? Yep. The amount that you paid will cover your thirty day service. Okay. And But then on the the invoice, next the billing cycle starts from the May 1 and then finishes on the yeah. no. Take a look the last page. Just focus on the last page. Yeah. Yeah. Alright? So on the last page of your invoice, it indicates Mhmm. here, super family. So once you process your payment today, this will cover your thirty day service. And Mhmm. then after so for example, today is the '14. Right? Yep. So this will cover your fourteenth to June 15, and then we Mhmm. will provide you a free month, which is June 15 to July 15. So, technically, your next invoice after this will be on July 1, which only cover the period of July 16 to July Mhmm. thirty first. So you're saying the billing cycle will be starting every fourteenth of No. the month. No. No. No. Yes. It's really depends when we receive the activation, when we activate the service. Oh, okay. It just so happen we are generating Yeah. our bill every first of each month. However, even though, for example, you receive a bill on July 1, it doesn't mean that it will cover Yeah. the full month because we will be encoding the date of your activation and start of your billing period. Okay. Yeah. So because the the second last page got confused me because the Yeah. Yeah. yeah. Yeah. Because the The period last actually page. starts on the May 1. Yeah. Yeah. Yes. Yes. I could see that. They are Yeah. still trying it just so happened this is automatically being added on the system. Once we generate an invoice, it will show May because this is the billing period we are right now. However however, Yes. just to clarify and set your proper expectation, like, for example, you paid this invoice. Right? We will focus on the service plan you paid because the delivery charge is clear. Right? That's the Yeah. delivery charge for the complimentary router. So this amount that you paid will cover thirty days. So, technically, May 14 to June 14. Okay? Okay. And That then makes sense. you are Yep. eligible for a one month free service. So June 14 to July 14. So, technically, your next invoice after this will be on July 1. You will receive it. However, it will only cover July 15 to July 31. Okay. So the the amount I'm paying today will be covering for not the first month, but technically the second month and on Yes. one. Because Yeah. your first month is free, and Yeah. then the second month is this one. Reason why your next invoice after this will be on July 1 only Yeah. cover July. Makes sense. Okay. Alright. Yeah. Okay. Yeah. Yes. It it will not pro rata because you have an upfront payment. That one is not updated, but some customer are twenty four month contract. It's Yeah. differs. Yeah. Yeah. However, we are ensuring that the upfront payment, of course, will be credited along with the free month if customers sign up for a contract. Okay. Now that explains Yeah. And it.","start_word":87,"end_word":665,"sentiment":"neutral","sentiment_score":0.016984477397923026},{"text":"we appreciate your Yeah. call today.","start_word":666,"end_word":671,"sentiment":"positive","sentiment_score":0.3544701933860779},{"text":"So as Okay. I've mentioned earlier, once Yep. we process the payment, we will proceed with processing or activating your order to the network. And Yep. then your shipping address and your service address is just the same, right, where you That's are receiving correct. the Yeah. router? Yes. Yep. Okay.","start_word":672,"end_word":722,"sentiment":"neutral","sentiment_score":0.06626024842262268},{"text":"That's wonderful.","start_word":723,"end_word":724,"sentiment":"positive","sentiment_score":0.5584626793861389},{"text":"Anything else? Do you have any further questions? No. That's it. Okay.","start_word":725,"end_word":736,"sentiment":"neutral","sentiment_score":0.1110481694340706},{"text":"Thanks Mhmm. for your Wonderful. help today.","start_word":737,"end_word":743,"sentiment":"positive","sentiment_score":0.476360023021698},{"text":"Yeah.","start_word":744,"end_word":744,"sentiment":"neutral","sentiment_score":0.2989082932472229},{"text":"You're most Bye. welcome.","start_word":745,"end_word":748,"sentiment":"positive","sentiment_score":0.3758724629878998},{"text":"It's my Yeah.","start_word":749,"end_word":751,"sentiment":"neutral","sentiment_score":0.22203099727630615},{"text":"pleasure, and you do have Yeah. a great day. You Be too. safe.","start_word":752,"end_word":764,"sentiment":"positive","sentiment_score":0.6642014384269714},{"text":"Bye bye. Bye bye.","start_word":765,"end_word":768,"sentiment":"neutral","sentiment_score":0.19168587028980255}],"average":{"sentiment":"neutral","sentiment_score":0.03804627972061861}}}}