{"metadata":{"transaction_key":"deprecated","request_id":"019e62de-cd3d-72f3-8d60-f63a097ece82","sha256":"0e1b626eb85c36b73353f1242c875df19d4e386980aae844546726284da9a32e","created":"2026-05-26T06:00:30.669Z","duration":98.71194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":364,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":423,"output_tokens":423},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":423,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you. Yeah. My name is Mike Burns. I'm calling from Coolabar Care. We are an existing Cellcast customer. I was he'd sent us an email last week just reaching out to introduce himself as our account manager. So I was giving him a callback as we'd like to explore some other possibilities with Cellcast. Yeah. Have you got my number? I'll give you my mobile. 0 4 three four nine 23 078. Will that be today? Or alrighty. Okay. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"oh","start":15.785001,"end":15.945001,"confidence":0.9699707,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.024350743740797043},{"word":"hi","start":15.945001,"end":16.185,"confidence":0.9909668,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":-0.027164656668901443},{"word":"i","start":16.185,"end":16.345001,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04743115231394768},{"word":"was","start":16.345001,"end":16.505001,"confidence":0.9267578,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04844930022954941},{"word":"trying","start":16.505001,"end":16.745,"confidence":0.99902344,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.051048487424850464},{"word":"to","start":16.745,"end":16.905,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.060539089143276215},{"word":"speak","start":16.905,"end":17.225,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.037673383951187134},{"word":"to","start":17.225,"end":17.725,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03667639568448067},{"word":"ryan","start":17.865,"end":18.365,"confidence":0.71972656,"punctuated_word":"Ryan","sentiment":"neutral","sentiment_score":-0.04752818122506142},{"word":"calimont","start":18.425,"end":18.925,"confidence":0.6125183,"punctuated_word":"Calimont,","sentiment":"neutral","sentiment_score":-0.042254991829395294},{"word":"and","start":19.065,"end":19.225,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04561661928892136},{"word":"i","start":19.225,"end":19.305,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07114071398973465},{"word":"called","start":19.305,"end":19.625,"confidence":0.50390625,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.06371340155601501},{"word":"his","start":19.625,"end":19.865,"confidence":0.9604492,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.0714321881532669},{"word":"mobile","start":19.865,"end":20.185001,"confidence":1.0,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.08160141855478287},{"word":"number","start":20.185001,"end":20.665,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.07267282903194427},{"word":"and","start":20.665,"end":20.905,"confidence":0.90625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.06273089349269867},{"word":"ultimately","start":20.905,"end":21.405,"confidence":0.796875,"punctuated_word":"ultimately","sentiment":"neutral","sentiment_score":-0.060818616300821304},{"word":"got","start":21.465,"end":21.705,"confidence":0.9550781,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.06333144009113312},{"word":"through","start":21.705,"end":22.025,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.0349714420735836},{"word":"to","start":22.025,"end":22.105,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03652035444974899},{"word":"you","start":22.105,"end":22.605,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.05883461609482765},{"word":"yeah","start":29.64,"end":29.88,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007595379836857319},{"word":"my","start":29.88,"end":30.039999,"confidence":1.0,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.009991124272346497},{"word":"name","start":30.039999,"end":30.28,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.012899134308099748},{"word":"is","start":30.28,"end":30.6,"confidence":0.53759766,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0162015650421381},{"word":"mike","start":30.6,"end":31.0,"confidence":0.71728516,"punctuated_word":"Mike","sentiment":"neutral","sentiment_score":0.014533964917063711},{"word":"burns","start":31.0,"end":31.5,"confidence":0.9753418,"punctuated_word":"Burns.","sentiment":"neutral","sentiment_score":0.02084816992282867},{"word":"i'm","start":31.8,"end":32.04,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.03090139850974083},{"word":"calling","start":32.04,"end":32.36,"confidence":0.99902344,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.03391825780272484},{"word":"from","start":32.36,"end":32.68,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04543517157435417},{"word":"coolabar","start":32.68,"end":33.18,"confidence":0.57389325,"punctuated_word":"Coolabar","sentiment":"neutral","sentiment_score":0.04352788254618645},{"word":"care","start":33.239998,"end":33.64,"confidence":0.9785156,"punctuated_word":"Care.","sentiment":"neutral","sentiment_score":0.027993878349661827},{"word":"we","start":33.64,"end":33.8,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.011043217033147812},{"word":"are","start":33.8,"end":34.04,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005574338138103485},{"word":"an","start":34.04,"end":34.28,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.00941384956240654},{"word":"existing","start":34.28,"end":34.78,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":0.013812148943543434},{"word":"cellcast","start":34.84,"end":35.34,"confidence":0.95996094,"punctuated_word":"Cellcast","sentiment":"neutral","sentiment_score":0.007496467791497707},{"word":"customer","start":35.72,"end":36.22,"confidence":0.99902344,"punctuated_word":"customer.","sentiment":"neutral","sentiment_score":-0.013029021210968494},{"word":"i","start":39.08,"end":39.239998,"confidence":0.77978516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029562782496213913},{"word":"was","start":39.239998,"end":39.4,"confidence":0.98828125,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.022062651813030243},{"word":"he'd","start":39.559998,"end":39.879997,"confidence":0.9638672,"punctuated_word":"he'd","sentiment":"neutral","sentiment_score":-0.01792699098587036},{"word":"sent","start":39.879997,"end":40.12,"confidence":0.9951172,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.022643255069851875},{"word":"us","start":40.12,"end":40.28,"confidence":0.9980469,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0242091566324234},{"word":"an","start":40.28,"end":40.52,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.03654096648097038},{"word":"email","start":40.52,"end":40.92,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.028173983097076416},{"word":"last","start":40.92,"end":41.239998,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.01901165209710598},{"word":"week","start":41.239998,"end":41.739998,"confidence":1.0,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.01338573731482029},{"word":"just","start":42.04,"end":42.36,"confidence":0.48339844,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.005438920110464096},{"word":"reaching","start":42.36,"end":42.76,"confidence":1.0,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.006526045501232147},{"word":"out","start":42.76,"end":43.155,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.010520793497562408},{"word":"to","start":43.635,"end":43.795,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003800123929977417},{"word":"introduce","start":43.795,"end":44.274998,"confidence":0.99902344,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.01972232386469841},{"word":"himself","start":44.274998,"end":44.675,"confidence":0.89746094,"punctuated_word":"himself","sentiment":"neutral","sentiment_score":0.011697221547365189},{"word":"as","start":44.675,"end":44.754997,"confidence":0.984375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.0028673335909843445},{"word":"our","start":44.754997,"end":44.914997,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.008434776216745377},{"word":"account","start":44.914997,"end":45.235,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.0016668923199176788},{"word":"manager","start":45.235,"end":45.735,"confidence":0.9741211,"punctuated_word":"manager.","sentiment":"neutral","sentiment_score":-0.016198210418224335},{"word":"so","start":46.754997,"end":46.914997,"confidence":0.8183594,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.027221811935305595},{"word":"i","start":46.914997,"end":46.995,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03573954105377197},{"word":"was","start":46.995,"end":47.155,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.03002479299902916},{"word":"giving","start":47.155,"end":47.394997,"confidence":0.97265625,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.019201934337615967},{"word":"him","start":47.394997,"end":47.555,"confidence":0.9140625,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.02059238776564598},{"word":"a","start":47.555,"end":47.715,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.011235890910029411},{"word":"callback","start":47.715,"end":48.114998,"confidence":0.98535156,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.016082417219877243},{"word":"as","start":48.114998,"end":48.274998,"confidence":0.515625,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.020605914294719696},{"word":"we'd","start":48.274998,"end":48.515,"confidence":0.99560547,"punctuated_word":"we'd","sentiment":"neutral","sentiment_score":0.023335155099630356},{"word":"like","start":48.515,"end":48.675,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.01189127191901207},{"word":"to","start":48.675,"end":48.914997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014173872768878937},{"word":"explore","start":48.914997,"end":49.315,"confidence":1.0,"punctuated_word":"explore","sentiment":"neutral","sentiment_score":0.02794063650071621},{"word":"some","start":49.315,"end":49.815,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.02424013614654541},{"word":"other","start":50.035,"end":50.535,"confidence":0.57910156,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.02468353696167469},{"word":"possibilities","start":52.835,"end":53.335,"confidence":0.984375,"punctuated_word":"possibilities","sentiment":"neutral","sentiment_score":0.035421133041381836},{"word":"with","start":53.714996,"end":53.954998,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.022168390452861782},{"word":"cellcast","start":53.954998,"end":54.454998,"confidence":0.98095703,"punctuated_word":"Cellcast.","sentiment":"neutral","sentiment_score":0.016606977209448814},{"word":"yeah","start":63.489998,"end":63.809998,"confidence":0.99316406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05322933942079544},{"word":"have","start":63.809998,"end":63.969997,"confidence":0.9921875,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.041947055608034134},{"word":"you","start":63.969997,"end":64.049995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03977255895733833},{"word":"got","start":64.049995,"end":64.29,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0473945289850235},{"word":"my","start":64.29,"end":64.45,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.030248332768678665},{"word":"number","start":64.45,"end":64.95,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.0274141076952219},{"word":"i'll","start":69.595,"end":69.835,"confidence":0.63256836,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.02661686949431896},{"word":"give","start":69.835,"end":69.915,"confidence":0.99609375,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.038204941898584366},{"word":"you","start":69.915,"end":69.994995,"confidence":0.9892578,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0355244018137455},{"word":"my","start":69.994995,"end":70.235,"confidence":0.87890625,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04074852913618088},{"word":"mobile","start":70.235,"end":70.735,"confidence":0.66015625,"punctuated_word":"mobile.","sentiment":"neutral","sentiment_score":0.043084729462862015},{"word":"0","start":71.115,"end":71.515,"confidence":0.9980469,"punctuated_word":"0","sentiment":"neutral","sentiment_score":0.025160565972328183},{"word":"4","start":71.515,"end":71.755,"confidence":1.0,"punctuated_word":"4","sentiment":"neutral","sentiment_score":0.022966664284467697},{"word":"three","start":71.755,"end":72.075,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":0.018043816089630127},{"word":"four","start":72.075,"end":72.575,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.02219580113887787},{"word":"nine","start":74.155,"end":74.555,"confidence":0.99902344,"punctuated_word":"nine","sentiment":"neutral","sentiment_score":0.005678648129105568},{"word":"23","start":74.555,"end":75.375,"confidence":1.0,"punctuated_word":"23","sentiment":"neutral","sentiment_score":0.013553109019994736},{"word":"078","start":77.115,"end":78.335,"confidence":0.9995117,"punctuated_word":"078.","sentiment":"neutral","sentiment_score":0.04617218300700188},{"word":"will","start":85.27,"end":85.59,"confidence":0.79052734,"punctuated_word":"Will","sentiment":"neutral","sentiment_score":-0.008134394884109497},{"word":"that","start":85.59,"end":85.829994,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.008388243615627289},{"word":"be","start":85.829994,"end":86.149994,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.020080789923667908},{"word":"today","start":86.149994,"end":86.649994,"confidence":0.8244629,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.0142305176705122},{"word":"or","start":86.71,"end":87.21,"confidence":0.9707031,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.013120058923959732},{"word":"alrighty","start":92.79,"end":93.29,"confidence":0.98779297,"punctuated_word":"alrighty.","sentiment":"neutral","sentiment_score":0.08773495256900787},{"word":"okay","start":93.43,"end":93.909996,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1896001100540161},{"word":"thank","start":93.909996,"end":94.07,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3972939848899842},{"word":"you","start":94.07,"end":94.55688,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.37498998641967773},{"word":"bye","start":96.63441,"end":97.13441,"confidence":0.8522949,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11763002723455428}],"paragraphs":{"transcript":"\nOh, hi. I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you. Yeah. My name is Mike Burns. I'm calling from Coolabar Care.\n\nWe are an existing Cellcast customer. I was he'd sent us an email last week just reaching out to introduce himself as our account manager. So I was giving him a callback as we'd like to explore some other possibilities with Cellcast. Yeah. Have you got my number?\n\nI'll give you my mobile. 0 4 three four nine 23 078. Will that be today? Or alrighty. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":15.785001,"end":16.185,"sentiment":"neutral","sentiment_score":-0.025757700204849243},{"text":"I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you.","start":16.185,"end":22.605,"sentiment":"neutral","sentiment_score":-0.05474927574396134},{"text":"Yeah.","start":29.64,"end":29.88,"sentiment":"neutral","sentiment_score":0.007595379836857319},{"text":"My name is Mike Burns.","start":29.88,"end":31.5,"sentiment":"neutral","sentiment_score":0.014894791692495347},{"text":"I'm calling from Coolabar Care.","start":31.8,"end":33.64,"sentiment":"neutral","sentiment_score":0.036355317756533626}],"sentiment":"neutral","sentiment_score":-0.02674712085475524,"num_words":33,"start":15.785001,"end":33.64},{"sentences":[{"text":"We are an existing Cellcast customer.","start":33.64,"end":36.22,"sentiment":"neutral","sentiment_score":0.005718500042955081},{"text":"I was he'd sent us an email last week just reaching out to introduce himself as our account manager.","start":39.08,"end":45.735,"sentiment":"neutral","sentiment_score":-0.009830965709529425},{"text":"So I was giving him a callback as we'd like to explore some other possibilities with Cellcast.","start":46.754997,"end":54.454998,"sentiment":"neutral","sentiment_score":0.022421517683302656},{"text":"Yeah.","start":63.489998,"end":63.809998,"sentiment":"neutral","sentiment_score":0.05322933942079544},{"text":"Have you got my number?","start":63.809998,"end":64.95,"sentiment":"neutral","sentiment_score":0.037355316802859306}],"sentiment":"neutral","sentiment_score":0.009764466163081428,"num_words":48,"start":33.64,"end":64.95},{"sentences":[{"text":"I'll give you my mobile.","start":69.595,"end":70.735,"sentiment":"neutral","sentiment_score":0.03683589436113834},{"text":"0 4 three four nine 23 078.","start":71.115,"end":78.335,"sentiment":"neutral","sentiment_score":0.021967255377343724},{"text":"Will that be today?","start":85.27,"end":86.649994,"sentiment":"neutral","sentiment_score":0.008641289081424475},{"text":"Or alrighty.","start":86.71,"end":93.29,"sentiment":"neutral","sentiment_score":0.03730744682252407},{"text":"Okay.","start":93.43,"end":93.909996,"sentiment":"neutral","sentiment_score":0.1896001100540161}],"sentiment":"neutral","sentiment_score":0.033512127340624205,"num_words":19,"start":69.595,"end":93.909996},{"sentences":[{"text":"Thank you.","start":93.909996,"end":94.55688,"sentiment":"positive","sentiment_score":0.38614198565483093},{"text":"Bye.","start":96.63441,"end":97.13441,"sentiment":"neutral","sentiment_score":0.11763002723455428}],"sentiment":"neutral","sentiment_score":0.29663799951473874,"num_words":3,"start":93.909996,"end":97.13441}]}}]},{"alternatives":[{"transcript":"Thanks for holding. Your call has progressed in the queue. We'll be with you Entering your name, your number, your Good afternoon. Welcome to SailComp Australia. Phoebe speaking. How can I assist? That's correct. That's because he's not available. I'll have to pass the message through. He'll call you back in a sec. Can I have your name and number? Do you happen to know the sorry. Can I get your name? Please type number on the phone. Alright. Let me just try and get the details for this one. Bear with me. No worries, Mike. I'll pass the message through. I'll get him to return your call at your earliest convenience. Okay? And Yes. Can you confirm your number, please? So, basically, today, you'll have to what time today, you know? Okay. So I'll just get him to call back 08:00 in the morning. Thanks, Mike. I'll get him to return your call at your earliest convenience. I have to call back at eight o'clock register you. I wouldn't be able to confirm that, but I'll get someone to call you back. Thank you again. Bye bye.","confidence":0.9951172,"words":[{"word":"thanks","start":4.48,"end":4.7999997,"confidence":0.99316406,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.49355512857437134},{"word":"for","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.46538883447647095},{"word":"holding","start":5.04,"end":5.52,"confidence":0.99902344,"punctuated_word":"holding.","sentiment":"positive","sentiment_score":0.5663026571273804},{"word":"your","start":5.52,"end":5.8399997,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.28644219040870667},{"word":"call","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.3047865927219391},{"word":"has","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.22232624888420105},{"word":"progressed","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"progressed","sentiment":"neutral","sentiment_score":0.31859058141708374},{"word":"in","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"in","sentiment":"positive","sentiment_score":0.3655794560909271},{"word":"the","start":7.04,"end":7.2,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3141702115535736},{"word":"queue","start":7.2,"end":7.7,"confidence":1.0,"punctuated_word":"queue.","sentiment":"neutral","sentiment_score":0.31220757961273193},{"word":"we'll","start":7.9199996,"end":8.16,"confidence":0.99853516,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.15921346843242645},{"word":"be","start":8.16,"end":8.32,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1536284238100052},{"word":"with","start":8.32,"end":8.48,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14603747427463531},{"word":"you","start":8.48,"end":8.639999,"confidence":0.890625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13077151775360107},{"word":"entering","start":9.04,"end":9.54,"confidence":0.9387207,"punctuated_word":"Entering","sentiment":"neutral","sentiment_score":0.09609511494636536},{"word":"your","start":9.599999,"end":9.84,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09194731712341309},{"word":"name","start":9.84,"end":10.16,"confidence":0.9926758,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.10265817493200302},{"word":"your","start":10.16,"end":10.4,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11562896519899368},{"word":"number","start":10.4,"end":10.8,"confidence":0.7529297,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.09505707025527954},{"word":"your","start":10.8,"end":10.88,"confidence":0.97509766,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1456952840089798},{"word":"good","start":11.04,"end":11.28,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2964302897453308},{"word":"afternoon","start":11.28,"end":11.679999,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.43328261375427246},{"word":"welcome","start":11.679999,"end":12.0,"confidence":1.0,"punctuated_word":"Welcome","sentiment":"positive","sentiment_score":0.4334803223609924},{"word":"to","start":12.0,"end":12.16,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.422232985496521},{"word":"sailcomp","start":12.16,"end":12.639999,"confidence":0.29840088,"punctuated_word":"SailComp","sentiment":"positive","sentiment_score":0.3559516668319702},{"word":"australia","start":12.639999,"end":13.139999,"confidence":0.9902344,"punctuated_word":"Australia.","sentiment":"positive","sentiment_score":0.4517282247543335},{"word":"phoebe","start":13.28,"end":13.599999,"confidence":0.9943034,"punctuated_word":"Phoebe","sentiment":"neutral","sentiment_score":0.30888015031814575},{"word":"speaking","start":13.599999,"end":14.0,"confidence":0.9995117,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.2638062834739685},{"word":"how","start":14.0,"end":14.16,"confidence":0.9980469,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2981513440608978},{"word":"can","start":14.16,"end":14.32,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.26139408349990845},{"word":"i","start":14.32,"end":14.4,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2441609650850296},{"word":"assist","start":14.4,"end":14.9,"confidence":0.99658203,"punctuated_word":"assist?","sentiment":"neutral","sentiment_score":0.18987315893173215},{"word":"that's","start":23.285,"end":23.605,"confidence":0.9003906,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07229194045066833},{"word":"correct","start":23.605,"end":23.925,"confidence":0.99853516,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":-0.10227593034505844},{"word":"that's","start":23.925,"end":24.165,"confidence":0.9880371,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1989348381757736},{"word":"because","start":24.165,"end":24.485,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.20991802215576172},{"word":"he's","start":24.485,"end":24.724998,"confidence":0.98413086,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.30034375190734863},{"word":"not","start":24.724998,"end":24.884998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.33985528349876404},{"word":"available","start":24.884998,"end":25.365,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.3285418748855591},{"word":"i'll","start":25.365,"end":25.525,"confidence":0.9460449,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.14769914746284485},{"word":"have","start":25.525,"end":25.685,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.14039261639118197},{"word":"to","start":25.685,"end":25.765,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14941342175006866},{"word":"pass","start":25.765,"end":25.925,"confidence":0.99121094,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.14826034009456637},{"word":"the","start":25.925,"end":26.085,"confidence":0.9223633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1285397857427597},{"word":"message","start":26.085,"end":26.485,"confidence":0.9980469,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.1060795783996582},{"word":"through","start":26.485,"end":26.724998,"confidence":0.9790039,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":-0.12146589905023576},{"word":"he'll","start":26.724998,"end":26.965,"confidence":0.9785156,"punctuated_word":"He'll","sentiment":"neutral","sentiment_score":-0.0600598081946373},{"word":"call","start":26.965,"end":27.125,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.056198600679636},{"word":"you","start":27.125,"end":27.285,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08183565735816956},{"word":"back","start":27.285,"end":27.365,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.06837062537670135},{"word":"in","start":27.365,"end":27.525,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.075258769094944},{"word":"a","start":27.525,"end":27.605,"confidence":0.99121094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09070877730846404},{"word":"sec","start":27.605,"end":27.845,"confidence":0.9951172,"punctuated_word":"sec.","sentiment":"neutral","sentiment_score":-0.0791020467877388},{"word":"can","start":27.845,"end":27.925,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0010858438909053802},{"word":"i","start":27.925,"end":28.005,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00019175000488758087},{"word":"have","start":28.005,"end":28.165,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.0018270686268806455},{"word":"your","start":28.165,"end":28.325,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.005651760846376419},{"word":"name","start":28.325,"end":28.485,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.008513778448104858},{"word":"and","start":28.485,"end":28.645,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014395030215382576},{"word":"number","start":28.645,"end":29.145,"confidence":0.99560547,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.008196362294256687},{"word":"do","start":35.399998,"end":35.64,"confidence":0.94628906,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.002162894234061241},{"word":"you","start":35.64,"end":35.8,"confidence":0.99316406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.006452711299061775},{"word":"happen","start":35.8,"end":36.04,"confidence":0.99902344,"punctuated_word":"happen","sentiment":"neutral","sentiment_score":-0.02197862043976784},{"word":"to","start":36.04,"end":36.28,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03032413311302662},{"word":"know","start":36.28,"end":36.68,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.022950561717152596},{"word":"the","start":36.68,"end":36.92,"confidence":0.9760742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04499831795692444},{"word":"sorry","start":37.32,"end":37.64,"confidence":0.9055176,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.06102994084358215},{"word":"can","start":37.64,"end":37.8,"confidence":0.92822266,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.03421398252248764},{"word":"i","start":37.8,"end":37.879997,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021429393440485},{"word":"get","start":37.879997,"end":38.04,"confidence":0.9921875,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.028748810291290283},{"word":"your","start":38.04,"end":38.199997,"confidence":0.96875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02782692015171051},{"word":"name","start":38.199997,"end":38.699997,"confidence":0.9460449,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.033230774104595184},{"word":"please","start":39.64,"end":39.96,"confidence":0.18310547,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.024618111550807953},{"word":"type","start":39.96,"end":40.199997,"confidence":0.23742676,"punctuated_word":"type","sentiment":"neutral","sentiment_score":-0.02482612058520317},{"word":"number","start":40.199997,"end":40.6,"confidence":0.98291016,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.027410412207245827},{"word":"on","start":40.6,"end":41.0,"confidence":0.8276367,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03497915714979172},{"word":"the","start":41.0,"end":41.079998,"confidence":0.43579102,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.021905960515141487},{"word":"phone","start":41.079998,"end":41.579998,"confidence":0.39331055,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.016323398798704147},{"word":"alright","start":45.935,"end":46.335003,"confidence":0.97387695,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.05190173909068107},{"word":"let","start":46.335003,"end":46.575,"confidence":0.96777344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03668244928121567},{"word":"me","start":46.575,"end":46.815002,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.03612721711397171},{"word":"just","start":46.815002,"end":47.135002,"confidence":0.9873047,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03778431564569473},{"word":"try","start":47.135002,"end":47.455,"confidence":0.8618164,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.023831140249967575},{"word":"and","start":47.455,"end":47.535,"confidence":0.86572266,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.009198948740959167},{"word":"get","start":47.535,"end":47.775,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0015703588724136353},{"word":"the","start":47.775,"end":47.935,"confidence":0.96533203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.026690207421779633},{"word":"details","start":47.935,"end":48.335003,"confidence":0.9941406,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.03513853996992111},{"word":"for","start":48.335003,"end":48.575,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0030903592705726624},{"word":"this","start":48.575,"end":48.735,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02509843185544014},{"word":"one","start":48.735,"end":49.135002,"confidence":0.9980469,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.022365231066942215},{"word":"bear","start":49.135002,"end":49.455,"confidence":0.99902344,"punctuated_word":"Bear","sentiment":"neutral","sentiment_score":0.028847534209489822},{"word":"with","start":49.455,"end":49.615,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.010117582976818085},{"word":"me","start":49.615,"end":50.115,"confidence":1.0,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.025997554883360863},{"word":"no","start":57.31,"end":57.47,"confidence":0.96435547,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1483672708272934},{"word":"worries","start":57.47,"end":57.79,"confidence":0.9980469,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.2252800166606903},{"word":"mike","start":57.79,"end":58.27,"confidence":0.99902344,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.2251742482185364},{"word":"i'll","start":58.27,"end":58.59,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2383693903684616},{"word":"pass","start":58.59,"end":58.83,"confidence":0.99902344,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.29285290837287903},{"word":"the","start":58.83,"end":58.91,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20860767364501953},{"word":"message","start":58.91,"end":59.390003,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.16147451102733612},{"word":"through","start":59.390003,"end":59.890003,"confidence":0.9902344,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.2418271005153656},{"word":"i'll","start":60.190002,"end":60.27,"confidence":0.92578125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23933285474777224},{"word":"get","start":60.27,"end":60.350002,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.23379981517791748},{"word":"him","start":60.350002,"end":60.510002,"confidence":0.72802734,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.19652675092220304},{"word":"to","start":60.510002,"end":60.670002,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.20039042830467224},{"word":"return","start":60.670002,"end":60.99,"confidence":0.9980469,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.16694292426109314},{"word":"your","start":60.99,"end":61.15,"confidence":0.9291992,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1956829130649567},{"word":"call","start":61.15,"end":61.39,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.14225810766220093},{"word":"at","start":61.39,"end":61.47,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.20837178826332092},{"word":"your","start":61.47,"end":61.63,"confidence":0.52685547,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1743944138288498},{"word":"earliest","start":61.63,"end":61.95,"confidence":1.0,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":0.1755121648311615},{"word":"convenience","start":61.95,"end":62.45,"confidence":0.99902344,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":0.15915854275226593},{"word":"okay","start":62.510002,"end":63.010002,"confidence":0.9980469,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.0901966392993927},{"word":"and","start":65.55,"end":66.05,"confidence":0.38549805,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03322955220937729},{"word":"yes","start":67.39,"end":67.79,"confidence":0.90844727,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.044537656009197235},{"word":"can","start":67.79,"end":67.950005,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.037376731634140015},{"word":"you","start":67.950005,"end":68.11,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.036979205906391144},{"word":"confirm","start":68.11,"end":68.43,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":0.04625673592090607},{"word":"your","start":68.43,"end":68.590004,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.029178718104958538},{"word":"number","start":68.590004,"end":68.91,"confidence":0.9980469,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.03270847350358963},{"word":"please","start":68.91,"end":69.39,"confidence":0.99853516,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.03373956307768822},{"word":"so","start":69.39,"end":69.630005,"confidence":0.8093262,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.022646453231573105},{"word":"basically","start":69.630005,"end":70.130005,"confidence":0.98828125,"punctuated_word":"basically,","sentiment":"neutral","sentiment_score":0.026735415682196617},{"word":"today","start":70.925,"end":71.325005,"confidence":0.7800293,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.03759190812706947},{"word":"you'll","start":71.325005,"end":71.645004,"confidence":0.84399414,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.028725486248731613},{"word":"have","start":71.645004,"end":71.885,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01641564443707466},{"word":"to","start":71.885,"end":72.045,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005474332720041275},{"word":"what","start":72.525,"end":72.845,"confidence":0.7290039,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.02103625610470772},{"word":"time","start":72.845,"end":73.085,"confidence":0.99609375,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.030776072293519977},{"word":"today","start":73.085,"end":73.485,"confidence":0.607666,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":0.02591235190629959},{"word":"you","start":73.485,"end":73.565,"confidence":0.26586914,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0035077668726444244},{"word":"know","start":73.565,"end":74.065,"confidence":0.9592285,"punctuated_word":"know?","sentiment":"neutral","sentiment_score":0.012824693694710732},{"word":"okay","start":74.445,"end":74.945,"confidence":0.84643555,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01576794683933258},{"word":"so","start":75.005005,"end":75.245,"confidence":0.546875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.01970711909234524},{"word":"i'll","start":75.245,"end":75.325005,"confidence":0.97802734,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03702991083264351},{"word":"just","start":75.325005,"end":75.565,"confidence":0.98095703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.04938896745443344},{"word":"get","start":75.565,"end":75.725,"confidence":0.4267578,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.047424089163541794},{"word":"him","start":75.725,"end":75.885,"confidence":0.47583008,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.04558449238538742},{"word":"to","start":75.885,"end":76.045,"confidence":0.47485352,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05275561660528183},{"word":"call","start":76.045,"end":76.545,"confidence":0.73095703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0358341820538044},{"word":"back","start":78.125,"end":78.285,"confidence":0.5810547,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.033847659826278687},{"word":"08:00","start":78.285,"end":78.925,"confidence":0.6518961,"punctuated_word":"08:00","sentiment":"neutral","sentiment_score":0.03721950948238373},{"word":"in","start":78.925,"end":79.005005,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05707987397909165},{"word":"the","start":79.005005,"end":79.165,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05591074004769325},{"word":"morning","start":79.165,"end":79.665,"confidence":0.9433594,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.07691540569067001},{"word":"thanks","start":81.565,"end":81.965004,"confidence":0.99609375,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.3627384901046753},{"word":"mike","start":81.965004,"end":82.205,"confidence":0.99560547,"punctuated_word":"Mike.","sentiment":"positive","sentiment_score":0.39761883020401},{"word":"i'll","start":82.205,"end":82.365,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.31028878688812256},{"word":"get","start":82.365,"end":82.525,"confidence":0.9980469,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.34629690647125244},{"word":"him","start":82.525,"end":82.685,"confidence":0.9770508,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.23874688148498535},{"word":"to","start":82.685,"end":82.845,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2305900752544403},{"word":"return","start":82.845,"end":83.165,"confidence":0.9951172,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.18205320835113523},{"word":"your","start":83.165,"end":83.325,"confidence":0.9941406,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24288922548294067},{"word":"call","start":83.325,"end":83.485,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.21340183913707733},{"word":"at","start":83.485,"end":83.645004,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.2346947491168976},{"word":"your","start":83.645004,"end":83.805,"confidence":0.75390625,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2412011027336121},{"word":"earliest","start":83.805,"end":84.125,"confidence":0.99902344,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":0.17819808423519137},{"word":"convenience","start":84.125,"end":84.525,"confidence":0.9975586,"punctuated_word":"convenience.","sentiment":"neutral","sentiment_score":0.170999675989151},{"word":"i","start":84.525,"end":84.605,"confidence":0.36401367,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007180057466030121},{"word":"have","start":84.605,"end":84.845,"confidence":0.50927734,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019703730940818787},{"word":"to","start":84.845,"end":84.925,"confidence":0.98291016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0266864150762558},{"word":"call","start":84.925,"end":85.165,"confidence":0.9267578,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.010236427187919617},{"word":"back","start":85.165,"end":85.325,"confidence":0.97998047,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.02071649208664894},{"word":"at","start":85.325,"end":85.565,"confidence":0.94970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.0016753599047660828},{"word":"eight","start":85.565,"end":85.805,"confidence":0.984375,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.005537774413824081},{"word":"o'clock","start":85.805,"end":86.07,"confidence":0.9583333,"punctuated_word":"o'clock","sentiment":"neutral","sentiment_score":0.008863681927323341},{"word":"register","start":87.19,"end":87.69,"confidence":0.9301758,"punctuated_word":"register","sentiment":"neutral","sentiment_score":-0.04832106828689575},{"word":"you","start":88.15,"end":88.65,"confidence":0.8039551,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.02841605432331562},{"word":"i","start":88.71,"end":88.95,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.16531318426132202},{"word":"wouldn't","start":88.95,"end":89.19,"confidence":0.9946289,"punctuated_word":"wouldn't","sentiment":"neutral","sentiment_score":-0.13741938769817352},{"word":"be","start":89.19,"end":89.35,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.14931535720825195},{"word":"able","start":89.35,"end":89.51,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.15400151908397677},{"word":"to","start":89.51,"end":89.75,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16744598746299744},{"word":"confirm","start":89.75,"end":90.15,"confidence":1.0,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.10736417025327682},{"word":"that","start":90.15,"end":90.31,"confidence":0.97680664,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.1145513355731964},{"word":"but","start":90.31,"end":90.47,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.10521403700113297},{"word":"i'll","start":90.47,"end":90.63,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.05577822029590607},{"word":"get","start":90.63,"end":90.79,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06259522587060928},{"word":"someone","start":90.79,"end":91.11,"confidence":1.0,"punctuated_word":"someone","sentiment":"neutral","sentiment_score":-0.027511537075042725},{"word":"to","start":91.11,"end":91.19,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03626551479101181},{"word":"call","start":91.19,"end":91.43,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.046152763068675995},{"word":"you","start":91.43,"end":91.59,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06297089159488678},{"word":"back","start":91.59,"end":92.09,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.03869006037712097},{"word":"thank","start":95.19,"end":95.35,"confidence":0.81933594,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.46270784735679626},{"word":"you","start":95.35,"end":95.51,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4938885569572449},{"word":"again","start":95.51,"end":95.91,"confidence":0.9848633,"punctuated_word":"again.","sentiment":"positive","sentiment_score":0.491871178150177},{"word":"bye","start":95.91,"end":96.07,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2906520366668701},{"word":"bye","start":96.07,"end":96.57,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.25193271040916443}],"paragraphs":{"transcript":"\nThanks for holding. Your call has progressed in the queue. We'll be with you Entering your name, your number, your Good afternoon. Welcome to SailComp Australia. Phoebe speaking.\n\nHow can I assist? That's correct. That's because he's not available. I'll have to pass the message through. He'll call you back in a sec.\n\nCan I have your name and number? Do you happen to know the sorry. Can I get your name? Please type number on the phone. Alright.\n\nLet me just try and get the details for this one. Bear with me. No worries, Mike. I'll pass the message through. I'll get him to return your call at your earliest convenience.\n\nOkay? And Yes. Can you confirm your number, please? So, basically, today, you'll have to what time today, you know? Okay.\n\nSo I'll just get him to call back 08:00 in the morning. Thanks, Mike. I'll get him to return your call at your earliest convenience. I have to call back at eight o'clock register you. I wouldn't be able to confirm that, but I'll get someone to call you back.\n\nThank you again. Bye bye.","paragraphs":[{"sentences":[{"text":"Thanks for holding.","start":4.48,"end":5.52,"sentiment":"positive","sentiment_score":0.5084155400594076},{"text":"Your call has progressed in the queue.","start":5.52,"end":7.7,"sentiment":"neutral","sentiment_score":0.3034432658127376},{"text":"We'll be with you Entering your name, your number, your Good afternoon.","start":7.9199996,"end":11.679999,"sentiment":"neutral","sentiment_score":0.16387047618627548},{"text":"Welcome to SailComp Australia.","start":11.679999,"end":13.139999,"sentiment":"positive","sentiment_score":0.4158482998609543},{"text":"Phoebe speaking.","start":13.28,"end":14.0,"sentiment":"neutral","sentiment_score":0.28634321689605713}],"sentiment":"neutral","sentiment_score":0.2804241010120937,"num_words":28,"start":4.48,"end":14.0},{"sentences":[{"text":"How can I assist?","start":14.0,"end":14.9,"sentiment":"neutral","sentiment_score":0.248394887894392},{"text":"That's correct.","start":23.285,"end":23.925,"sentiment":"neutral","sentiment_score":-0.08728393539786339},{"text":"That's because he's not available.","start":23.925,"end":25.365,"sentiment":"neutral","sentiment_score":-0.27551875412464144},{"text":"I'll have to pass the message through.","start":25.365,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.13455011269875936},{"text":"He'll call you back in a sec.","start":26.724998,"end":27.845,"sentiment":"neutral","sentiment_score":-0.07307632640004158}],"sentiment":"neutral","sentiment_score":-0.0804786865413189,"num_words":25,"start":14.0,"end":27.845},{"sentences":[{"text":"Can I have your name and number?","start":27.845,"end":29.145,"sentiment":"neutral","sentiment_score":-0.005384272363569055},{"text":"Do you happen to know the sorry.","start":35.399998,"end":37.64,"sentiment":"neutral","sentiment_score":-0.027128168514796665},{"text":"Can I get your name?","start":37.64,"end":38.699997,"sentiment":"neutral","sentiment_score":-0.029089976102113724},{"text":"Please type number on the phone.","start":39.64,"end":41.579998,"sentiment":"neutral","sentiment_score":-0.02501052680114905},{"text":"Alright.","start":45.935,"end":46.335003,"sentiment":"neutral","sentiment_score":0.05190173909068107}],"sentiment":"neutral","sentiment_score":-0.01812301493751315,"num_words":26,"start":27.845,"end":46.335003},{"sentences":[{"text":"Let me just try and get the details for this one.","start":46.335003,"end":49.135002,"sentiment":"neutral","sentiment_score":0.023416109044443478},{"text":"Bear with me.","start":49.135002,"end":50.115,"sentiment":"neutral","sentiment_score":0.021654224023222923},{"text":"No worries, Mike.","start":57.31,"end":58.27,"sentiment":"neutral","sentiment_score":0.19960717856884003},{"text":"I'll pass the message through.","start":58.27,"end":59.890003,"sentiment":"neutral","sentiment_score":0.22862631678581238},{"text":"I'll get him to return your call at your earliest convenience.","start":60.190002,"end":62.45,"sentiment":"neutral","sentiment_score":0.1902155185287649}],"sentiment":"neutral","sentiment_score":0.125965566515471,"num_words":33,"start":46.335003,"end":62.45},{"sentences":[{"text":"Okay?","start":62.510002,"end":63.010002,"sentiment":"neutral","sentiment_score":0.0901966392993927},{"text":"And Yes.","start":65.55,"end":67.79,"sentiment":"neutral","sentiment_score":0.03888360410928726},{"text":"Can you confirm your number, please?","start":67.79,"end":69.39,"sentiment":"neutral","sentiment_score":0.036039904691278934},{"text":"So, basically, today, you'll have to what time today, you know?","start":69.39,"end":74.065,"sentiment":"neutral","sentiment_score":0.021058761938051743},{"text":"Okay.","start":74.445,"end":74.945,"sentiment":"neutral","sentiment_score":0.01576794683933258}],"sentiment":"neutral","sentiment_score":0.030077028753502027,"num_words":21,"start":62.510002,"end":74.945},{"sentences":[{"text":"So I'll just get him to call back 08:00 in the morning.","start":75.005005,"end":79.665,"sentiment":"neutral","sentiment_score":0.045724797217796244},{"text":"Thanks, Mike.","start":81.565,"end":82.205,"sentiment":"positive","sentiment_score":0.38017866015434265},{"text":"I'll get him to return your call at your earliest convenience.","start":82.205,"end":84.525,"sentiment":"neutral","sentiment_score":0.23539641228589145},{"text":"I have to call back at eight o'clock register you.","start":84.525,"end":88.65,"sentiment":"neutral","sentiment_score":0.0012787267565727233},{"text":"I wouldn't be able to confirm that, but I'll get someone to call you back.","start":88.71,"end":92.09,"sentiment":"neutral","sentiment_score":-0.0953726127743721}],"sentiment":"neutral","sentiment_score":0.04961226996034384,"num_words":50,"start":75.005005,"end":92.09},{"sentences":[{"text":"Thank you again.","start":95.19,"end":95.91,"sentiment":"positive","sentiment_score":0.4828225274880727},{"text":"Bye bye.","start":95.91,"end":96.57,"sentiment":"neutral","sentiment_score":0.2712923735380173}],"sentiment":"positive","sentiment_score":0.39821046590805054,"num_words":5,"start":95.19,"end":96.57}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for holding. Your call has progressed in the queue. We'll be with you Entering your name, your number, your Good afternoon. Welcome to SailComp Australia. Phoebe speaking.\n\nHow can I assist?\n\nChannel 0: Oh, hi. I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you.\n\nChannel 1: That's correct. That's because he's not available. I'll have to pass the message through. He'll call you back in a sec. Can I have your name and number?\n\nChannel 0: Yeah. My name is Mike Burns. I'm calling from Coolabar Care. We are an existing Cellcast\n\nChannel 1: Do you\n\nChannel 0: customer.\n\nChannel 1: happen to know the sorry. Can I get your name?\n\nChannel 0: I was he'd\n\nChannel 1: Please\n\nChannel 0: sent\n\nChannel 1: type\n\nChannel 0: us\n\nChannel 1: number\n\nChannel 0: an email\n\nChannel 1: on\n\nChannel 0: last\n\nChannel 1: the phone.\n\nChannel 0: week just reaching out to introduce himself as our account manager.\n\nChannel 1: Alright. Let me\n\nChannel 0: So\n\nChannel 1: just\n\nChannel 0: I was\n\nChannel 1: try\n\nChannel 0: giving him\n\nChannel 1: and get\n\nChannel 0: a callback\n\nChannel 1: the details\n\nChannel 0: as we'd\n\nChannel 1: for\n\nChannel 0: like\n\nChannel 1: this\n\nChannel 0: to\n\nChannel 1: one.\n\nChannel 0: explore\n\nChannel 1: Bear\n\nChannel 0: some\n\nChannel 1: with me.\n\nChannel 0: other possibilities with Cellcast.\n\nChannel 1: No worries, Mike. I'll pass the message through. I'll get him to return your call at your earliest convenience. Okay?\n\nChannel 0: Yeah. Have you got my number?\n\nChannel 1: And Yes. Can you confirm your number, please? So,\n\nChannel 0: I'll\n\nChannel 1: basically,\n\nChannel 0: give you my mobile.\n\nChannel 1: today,\n\nChannel 0: 0\n\nChannel 1: you'll\n\nChannel 0: 4\n\nChannel 1: have\n\nChannel 0: three\n\nChannel 1: to\n\nChannel 0: four\n\nChannel 1: what time today, you know?\n\nChannel 0: nine\n\nChannel 1: Okay.\n\nChannel 0: 23\n\nChannel 1: So I'll just get him to call\n\nChannel 0: 078.\n\nChannel 1: back 08:00 in the morning. Thanks, Mike. I'll get him to return your call at your earliest convenience. I have to call back\n\nChannel 0: Will\n\nChannel 1: at eight\n\nChannel 0: that\n\nChannel 1: o'clock\n\nChannel 0: be today? Or\n\nChannel 1: register you. I wouldn't be able to confirm that, but I'll get someone to call you back.\n\nChannel 0: alrighty. Okay. Thank you.\n\nChannel 1: Thank you again. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Thanks for holding.","start":4.48,"end":5.52,"sentiment":"positive","sentiment_score":0.5084155400594076},{"text":"Your call has progressed in the queue.","start":5.52,"end":7.7,"sentiment":"neutral","sentiment_score":0.3034432658127376},{"text":"We'll be with you Entering your name, your number, your Good afternoon.","start":7.9199996,"end":11.679999,"sentiment":"neutral","sentiment_score":0.16387047618627548},{"text":"Welcome to SailComp Australia.","start":11.679999,"end":13.139999,"sentiment":"positive","sentiment_score":0.4158482998609543},{"text":"Phoebe speaking.","start":13.28,"end":14.0,"sentiment":"neutral","sentiment_score":0.28634321689605713}],"sentiment":"neutral","sentiment_score":0.2804241010120937,"channel":1,"num_words":28,"start":4.48,"end":14.0},{"sentences":[{"text":"How can I assist?","start":14.0,"end":14.9,"sentiment":"neutral","sentiment_score":0.248394887894392}],"sentiment":"neutral","sentiment_score":0.248394887894392,"channel":1,"num_words":4,"start":14.0,"end":14.9},{"sentences":[{"text":"Oh, hi.","start":15.785001,"end":16.185,"sentiment":"neutral","sentiment_score":-0.025757700204849243},{"text":"I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you.","start":16.185,"end":22.605,"sentiment":"neutral","sentiment_score":-0.05474927574396134}],"sentiment":"neutral","sentiment_score":-0.052113677967678414,"channel":0,"num_words":22,"start":15.785001,"end":22.605},{"sentences":[{"text":"That's correct.","start":23.285,"end":23.925,"sentiment":"neutral","sentiment_score":-0.08728393539786339},{"text":"That's because he's not available.","start":23.925,"end":25.365,"sentiment":"neutral","sentiment_score":-0.27551875412464144},{"text":"I'll have to pass the message through.","start":25.365,"end":26.724998,"sentiment":"neutral","sentiment_score":-0.13455011269875936},{"text":"He'll call you back in a sec.","start":26.724998,"end":27.845,"sentiment":"neutral","sentiment_score":-0.07307632640004158},{"text":"Can I have your name and number?","start":27.845,"end":29.145,"sentiment":"neutral","sentiment_score":-0.005384272363569055}],"sentiment":"neutral","sentiment_score":-0.108687022201983,"channel":1,"num_words":28,"start":23.285,"end":29.145},{"sentences":[{"text":"Yeah.","start":29.64,"end":29.88,"sentiment":"neutral","sentiment_score":0.007595379836857319},{"text":"My name is Mike Burns.","start":29.88,"end":31.5,"sentiment":"neutral","sentiment_score":0.014894791692495347},{"text":"I'm calling from Coolabar Care.","start":31.8,"end":33.64,"sentiment":"neutral","sentiment_score":0.036355317756533626},{"text":"We are an existing Cellcast","start":33.64,"end":35.34,"sentiment":"neutral","sentiment_score":0.009468004293739795}],"sentiment":"neutral","sentiment_score":0.01944912178441882,"channel":0,"num_words":16,"start":29.64,"end":35.34},{"sentences":[{"text":"Do you","start":35.399998,"end":35.8,"sentiment":"neutral","sentiment_score":-0.004307802766561508}],"sentiment":"neutral","sentiment_score":-0.004307802766561508,"channel":1,"num_words":2,"start":35.399998,"end":35.8},{"sentences":[{"text":"customer.","start":35.72,"end":36.22,"sentiment":"neutral","sentiment_score":-0.013029021210968494}],"sentiment":"neutral","sentiment_score":-0.013029021210968494,"channel":0,"num_words":1,"start":35.72,"end":36.22},{"sentences":[{"text":"happen to know the sorry.","start":35.8,"end":37.64,"sentiment":"neutral","sentiment_score":-0.03625631481409073},{"text":"Can I get your name?","start":37.64,"end":38.699997,"sentiment":"neutral","sentiment_score":-0.029089976102113724}],"sentiment":"neutral","sentiment_score":-0.032673145458102223,"channel":1,"num_words":10,"start":35.8,"end":38.699997},{"sentences":[{"text":"I was he'd","start":39.08,"end":39.879997,"sentiment":"neutral","sentiment_score":-0.023184141765038174}],"sentiment":"neutral","sentiment_score":-0.023184141765038174,"channel":0,"num_words":3,"start":39.08,"end":39.879997},{"sentences":[{"text":"Please","start":39.64,"end":39.96,"sentiment":"neutral","sentiment_score":-0.024618111550807953}],"sentiment":"neutral","sentiment_score":-0.024618111550807953,"channel":1,"num_words":1,"start":39.64,"end":39.96},{"sentences":[{"text":"sent","start":39.879997,"end":40.12,"sentiment":"neutral","sentiment_score":-0.022643255069851875}],"sentiment":"neutral","sentiment_score":-0.022643255069851875,"channel":0,"num_words":1,"start":39.879997,"end":40.12},{"sentences":[{"text":"type","start":39.96,"end":40.199997,"sentiment":"neutral","sentiment_score":-0.02482612058520317}],"sentiment":"neutral","sentiment_score":-0.02482612058520317,"channel":1,"num_words":1,"start":39.96,"end":40.199997},{"sentences":[{"text":"us","start":40.12,"end":40.28,"sentiment":"neutral","sentiment_score":-0.0242091566324234}],"sentiment":"neutral","sentiment_score":-0.0242091566324234,"channel":0,"num_words":1,"start":40.12,"end":40.28},{"sentences":[{"text":"number","start":40.199997,"end":40.6,"sentiment":"neutral","sentiment_score":-0.027410412207245827}],"sentiment":"neutral","sentiment_score":-0.027410412207245827,"channel":1,"num_words":1,"start":40.199997,"end":40.6},{"sentences":[{"text":"an email","start":40.28,"end":40.92,"sentiment":"neutral","sentiment_score":-0.0323574747890234}],"sentiment":"neutral","sentiment_score":-0.0323574747890234,"channel":0,"num_words":2,"start":40.28,"end":40.92},{"sentences":[{"text":"on","start":40.6,"end":41.0,"sentiment":"neutral","sentiment_score":-0.03497915714979172}],"sentiment":"neutral","sentiment_score":-0.03497915714979172,"channel":1,"num_words":1,"start":40.6,"end":41.0},{"sentences":[{"text":"last","start":40.92,"end":41.239998,"sentiment":"neutral","sentiment_score":-0.01901165209710598}],"sentiment":"neutral","sentiment_score":-0.01901165209710598,"channel":0,"num_words":1,"start":40.92,"end":41.239998},{"sentences":[{"text":"the phone.","start":41.0,"end":41.579998,"sentiment":"neutral","sentiment_score":-0.019114679656922817}],"sentiment":"neutral","sentiment_score":-0.019114679656922817,"channel":1,"num_words":2,"start":41.0,"end":41.579998},{"sentences":[{"text":"week just reaching out to introduce himself as our account manager.","start":41.239998,"end":45.735,"sentiment":"neutral","sentiment_score":0.0012130081992257726}],"sentiment":"neutral","sentiment_score":0.0012130081992257726,"channel":0,"num_words":11,"start":41.239998,"end":45.735},{"sentences":[{"text":"Alright.","start":45.935,"end":46.335003,"sentiment":"neutral","sentiment_score":0.05190173909068107},{"text":"Let me","start":46.335003,"end":46.815002,"sentiment":"neutral","sentiment_score":0.03640483319759369}],"sentiment":"neutral","sentiment_score":0.04157046849528948,"channel":1,"num_words":3,"start":45.935,"end":46.815002},{"sentences":[{"text":"So","start":46.754997,"end":46.914997,"sentiment":"neutral","sentiment_score":0.027221811935305595}],"sentiment":"neutral","sentiment_score":0.027221811935305595,"channel":0,"num_words":1,"start":46.754997,"end":46.914997},{"sentences":[{"text":"just","start":46.815002,"end":47.135002,"sentiment":"neutral","sentiment_score":0.03778431564569473}],"sentiment":"neutral","sentiment_score":0.03778431564569473,"channel":1,"num_words":1,"start":46.815002,"end":47.135002},{"sentences":[{"text":"I was","start":46.914997,"end":47.155,"sentiment":"neutral","sentiment_score":0.032882167026400566}],"sentiment":"neutral","sentiment_score":0.032882167026400566,"channel":0,"num_words":2,"start":46.914997,"end":47.155},{"sentences":[{"text":"try","start":47.135002,"end":47.455,"sentiment":"neutral","sentiment_score":0.023831140249967575}],"sentiment":"neutral","sentiment_score":0.023831140249967575,"channel":1,"num_words":1,"start":47.135002,"end":47.455},{"sentences":[{"text":"giving him","start":47.155,"end":47.555,"sentiment":"neutral","sentiment_score":0.019897161051630974}],"sentiment":"neutral","sentiment_score":0.019897161051630974,"channel":0,"num_words":2,"start":47.155,"end":47.555},{"sentences":[{"text":"and get","start":47.455,"end":47.775,"sentiment":"neutral","sentiment_score":0.005384653806686401}],"sentiment":"neutral","sentiment_score":0.005384653806686401,"channel":1,"num_words":2,"start":47.455,"end":47.775},{"sentences":[{"text":"a callback","start":47.555,"end":48.114998,"sentiment":"neutral","sentiment_score":0.013659154064953327}],"sentiment":"neutral","sentiment_score":0.013659154064953327,"channel":0,"num_words":2,"start":47.555,"end":48.114998},{"sentences":[{"text":"the details","start":47.775,"end":48.335003,"sentiment":"neutral","sentiment_score":0.030914373695850372}],"sentiment":"neutral","sentiment_score":0.030914373695850372,"channel":1,"num_words":2,"start":47.775,"end":48.335003},{"sentences":[{"text":"as we'd","start":48.114998,"end":48.515,"sentiment":"neutral","sentiment_score":0.021970534697175026}],"sentiment":"neutral","sentiment_score":0.021970534697175026,"channel":0,"num_words":2,"start":48.114998,"end":48.515},{"sentences":[{"text":"for","start":48.335003,"end":48.575,"sentiment":"neutral","sentiment_score":0.0030903592705726624}],"sentiment":"neutral","sentiment_score":0.0030903592705726624,"channel":1,"num_words":1,"start":48.335003,"end":48.575},{"sentences":[{"text":"like","start":48.515,"end":48.675,"sentiment":"neutral","sentiment_score":0.01189127191901207}],"sentiment":"neutral","sentiment_score":0.01189127191901207,"channel":0,"num_words":1,"start":48.515,"end":48.675},{"sentences":[{"text":"this","start":48.575,"end":48.735,"sentiment":"neutral","sentiment_score":0.02509843185544014}],"sentiment":"neutral","sentiment_score":0.02509843185544014,"channel":1,"num_words":1,"start":48.575,"end":48.735},{"sentences":[{"text":"to","start":48.675,"end":48.914997,"sentiment":"neutral","sentiment_score":0.014173872768878937}],"sentiment":"neutral","sentiment_score":0.014173872768878937,"channel":0,"num_words":1,"start":48.675,"end":48.914997},{"sentences":[{"text":"one.","start":48.735,"end":49.135002,"sentiment":"neutral","sentiment_score":0.022365231066942215}],"sentiment":"neutral","sentiment_score":0.022365231066942215,"channel":1,"num_words":1,"start":48.735,"end":49.135002},{"sentences":[{"text":"explore","start":48.914997,"end":49.315,"sentiment":"neutral","sentiment_score":0.02794063650071621}],"sentiment":"neutral","sentiment_score":0.02794063650071621,"channel":0,"num_words":1,"start":48.914997,"end":49.315},{"sentences":[{"text":"Bear","start":49.135002,"end":49.455,"sentiment":"neutral","sentiment_score":0.028847534209489822}],"sentiment":"neutral","sentiment_score":0.028847534209489822,"channel":1,"num_words":1,"start":49.135002,"end":49.455},{"sentences":[{"text":"some","start":49.315,"end":49.815,"sentiment":"neutral","sentiment_score":0.02424013614654541}],"sentiment":"neutral","sentiment_score":0.02424013614654541,"channel":0,"num_words":1,"start":49.315,"end":49.815},{"sentences":[{"text":"with me.","start":49.455,"end":50.115,"sentiment":"neutral","sentiment_score":0.018057568930089474}],"sentiment":"neutral","sentiment_score":0.018057568930089474,"channel":1,"num_words":2,"start":49.455,"end":50.115},{"sentences":[{"text":"other possibilities with Cellcast.","start":50.035,"end":54.454998,"sentiment":"neutral","sentiment_score":0.02472000941634178}],"sentiment":"neutral","sentiment_score":0.02472000941634178,"channel":0,"num_words":4,"start":50.035,"end":54.454998},{"sentences":[{"text":"No worries, Mike.","start":57.31,"end":58.27,"sentiment":"neutral","sentiment_score":0.19960717856884003},{"text":"I'll pass the message through.","start":58.27,"end":59.890003,"sentiment":"neutral","sentiment_score":0.22862631678581238},{"text":"I'll get him to return your call at your earliest convenience.","start":60.190002,"end":62.45,"sentiment":"neutral","sentiment_score":0.1902155185287649},{"text":"Okay?","start":62.510002,"end":63.010002,"sentiment":"neutral","sentiment_score":0.0901966392993927}],"sentiment":"neutral","sentiment_score":0.19622602313756943,"channel":1,"num_words":20,"start":57.31,"end":63.010002},{"sentences":[{"text":"Yeah.","start":63.489998,"end":63.809998,"sentiment":"neutral","sentiment_score":0.05322933942079544},{"text":"Have you got my number?","start":63.809998,"end":64.95,"sentiment":"neutral","sentiment_score":0.037355316802859306}],"sentiment":"neutral","sentiment_score":0.040000987239181995,"channel":0,"num_words":6,"start":63.489998,"end":64.95},{"sentences":[{"text":"And Yes.","start":65.55,"end":67.79,"sentiment":"neutral","sentiment_score":0.03888360410928726},{"text":"Can you confirm your number, please?","start":67.79,"end":69.39,"sentiment":"neutral","sentiment_score":0.036039904691278934},{"text":"So,","start":69.39,"end":69.630005,"sentiment":"neutral","sentiment_score":0.022646453231573105}],"sentiment":"neutral","sentiment_score":0.03518367662198014,"channel":1,"num_words":9,"start":65.55,"end":69.630005},{"sentences":[{"text":"I'll","start":69.595,"end":69.835,"sentiment":"neutral","sentiment_score":0.02661686949431896}],"sentiment":"neutral","sentiment_score":0.02661686949431896,"channel":0,"num_words":1,"start":69.595,"end":69.835},{"sentences":[{"text":"basically,","start":69.630005,"end":70.130005,"sentiment":"neutral","sentiment_score":0.026735415682196617}],"sentiment":"neutral","sentiment_score":0.026735415682196617,"channel":1,"num_words":1,"start":69.630005,"end":70.130005},{"sentences":[{"text":"give you my mobile.","start":69.835,"end":70.735,"sentiment":"neutral","sentiment_score":0.03939065057784319}],"sentiment":"neutral","sentiment_score":0.03939065057784319,"channel":0,"num_words":4,"start":69.835,"end":70.735},{"sentences":[{"text":"today,","start":70.925,"end":71.325005,"sentiment":"neutral","sentiment_score":0.03759190812706947}],"sentiment":"neutral","sentiment_score":0.03759190812706947,"channel":1,"num_words":1,"start":70.925,"end":71.325005},{"sentences":[{"text":"0","start":71.115,"end":71.515,"sentiment":"neutral","sentiment_score":0.025160565972328183}],"sentiment":"neutral","sentiment_score":0.025160565972328183,"channel":0,"num_words":1,"start":71.115,"end":71.515},{"sentences":[{"text":"you'll","start":71.325005,"end":71.645004,"sentiment":"neutral","sentiment_score":0.028725486248731613}],"sentiment":"neutral","sentiment_score":0.028725486248731613,"channel":1,"num_words":1,"start":71.325005,"end":71.645004},{"sentences":[{"text":"4","start":71.515,"end":71.755,"sentiment":"neutral","sentiment_score":0.022966664284467697}],"sentiment":"neutral","sentiment_score":0.022966664284467697,"channel":0,"num_words":1,"start":71.515,"end":71.755},{"sentences":[{"text":"have","start":71.645004,"end":71.885,"sentiment":"neutral","sentiment_score":0.01641564443707466}],"sentiment":"neutral","sentiment_score":0.01641564443707466,"channel":1,"num_words":1,"start":71.645004,"end":71.885},{"sentences":[{"text":"three","start":71.755,"end":72.075,"sentiment":"neutral","sentiment_score":0.018043816089630127}],"sentiment":"neutral","sentiment_score":0.018043816089630127,"channel":0,"num_words":1,"start":71.755,"end":72.075},{"sentences":[{"text":"to","start":71.885,"end":72.045,"sentiment":"neutral","sentiment_score":0.005474332720041275}],"sentiment":"neutral","sentiment_score":0.005474332720041275,"channel":1,"num_words":1,"start":71.885,"end":72.045},{"sentences":[{"text":"four","start":72.075,"end":72.575,"sentiment":"neutral","sentiment_score":0.02219580113887787}],"sentiment":"neutral","sentiment_score":0.02219580113887787,"channel":0,"num_words":1,"start":72.075,"end":72.575},{"sentences":[{"text":"what time today, you know?","start":72.525,"end":74.065,"sentiment":"neutral","sentiment_score":0.018811428174376487}],"sentiment":"neutral","sentiment_score":0.018811428174376487,"channel":1,"num_words":5,"start":72.525,"end":74.065},{"sentences":[{"text":"nine","start":74.155,"end":74.555,"sentiment":"neutral","sentiment_score":0.005678648129105568}],"sentiment":"neutral","sentiment_score":0.005678648129105568,"channel":0,"num_words":1,"start":74.155,"end":74.555},{"sentences":[{"text":"Okay.","start":74.445,"end":74.945,"sentiment":"neutral","sentiment_score":0.01576794683933258}],"sentiment":"neutral","sentiment_score":0.01576794683933258,"channel":1,"num_words":1,"start":74.445,"end":74.945},{"sentences":[{"text":"23","start":74.555,"end":75.375,"sentiment":"neutral","sentiment_score":0.013553109019994736}],"sentiment":"neutral","sentiment_score":0.013553109019994736,"channel":0,"num_words":1,"start":74.555,"end":75.375},{"sentences":[{"text":"So I'll just get him to call","start":75.005005,"end":76.545,"sentiment":"neutral","sentiment_score":0.04110348251249109}],"sentiment":"neutral","sentiment_score":0.04110348251249109,"channel":1,"num_words":7,"start":75.005005,"end":76.545},{"sentences":[{"text":"078.","start":77.115,"end":78.335,"sentiment":"neutral","sentiment_score":0.04617218300700188}],"sentiment":"neutral","sentiment_score":0.04617218300700188,"channel":0,"num_words":1,"start":77.115,"end":78.335},{"sentences":[{"text":"back 08:00 in the morning.","start":78.125,"end":79.665,"sentiment":"neutral","sentiment_score":0.052194637805223466},{"text":"Thanks, Mike.","start":81.565,"end":82.205,"sentiment":"positive","sentiment_score":0.38017866015434265},{"text":"I'll get him to return your call at your earliest convenience.","start":82.205,"end":84.525,"sentiment":"neutral","sentiment_score":0.23539641228589145},{"text":"I have to call back","start":84.525,"end":85.325,"sentiment":"neutral","sentiment_score":0.01690462455153465}],"sentiment":"neutral","sentiment_score":0.16066148553205573,"channel":1,"num_words":23,"start":78.125,"end":85.325},{"sentences":[{"text":"Will","start":85.27,"end":85.59,"sentiment":"neutral","sentiment_score":-0.008134394884109497}],"sentiment":"neutral","sentiment_score":-0.008134394884109497,"channel":0,"num_words":1,"start":85.27,"end":85.59},{"sentences":[{"text":"at eight","start":85.325,"end":85.805,"sentiment":"neutral","sentiment_score":-0.0019312072545289993}],"sentiment":"neutral","sentiment_score":-0.0019312072545289993,"channel":1,"num_words":2,"start":85.325,"end":85.805},{"sentences":[{"text":"that","start":85.59,"end":85.829994,"sentiment":"neutral","sentiment_score":0.008388243615627289}],"sentiment":"neutral","sentiment_score":0.008388243615627289,"channel":0,"num_words":1,"start":85.59,"end":85.829994},{"sentences":[{"text":"o'clock","start":85.805,"end":86.07,"sentiment":"neutral","sentiment_score":0.008863681927323341}],"sentiment":"neutral","sentiment_score":0.008863681927323341,"channel":1,"num_words":1,"start":85.805,"end":86.07},{"sentences":[{"text":"be today?","start":85.829994,"end":86.649994,"sentiment":"neutral","sentiment_score":0.017155653797090054},{"text":"Or","start":86.71,"end":87.21,"sentiment":"neutral","sentiment_score":-0.013120058923959732}],"sentiment":"neutral","sentiment_score":0.007063749556740125,"channel":0,"num_words":3,"start":85.829994,"end":87.21},{"sentences":[{"text":"register you.","start":87.19,"end":88.65,"sentiment":"neutral","sentiment_score":-0.038368561305105686},{"text":"I wouldn't be able to confirm that, but I'll get someone to call you back.","start":88.71,"end":92.09,"sentiment":"neutral","sentiment_score":-0.0953726127743721}],"sentiment":"neutral","sentiment_score":-0.08866625377798781,"channel":1,"num_words":17,"start":87.19,"end":92.09},{"sentences":[{"text":"alrighty.","start":92.79,"end":93.29,"sentiment":"neutral","sentiment_score":0.08773495256900787},{"text":"Okay.","start":93.43,"end":93.909996,"sentiment":"neutral","sentiment_score":0.1896001100540161},{"text":"Thank you.","start":93.909996,"end":94.55688,"sentiment":"positive","sentiment_score":0.38614198565483093}],"sentiment":"neutral","sentiment_score":0.26240475848317146,"channel":0,"num_words":4,"start":92.79,"end":94.55688},{"sentences":[{"text":"Thank you again.","start":95.19,"end":95.91,"sentiment":"positive","sentiment_score":0.4828225274880727},{"text":"Bye bye.","start":95.91,"end":96.57,"sentiment":"neutral","sentiment_score":0.2712923735380173}],"sentiment":"positive","sentiment_score":0.39821046590805054,"channel":1,"num_words":5,"start":95.19,"end":96.57},{"sentences":[{"text":"Bye.","start":96.63441,"end":97.13441,"sentiment":"neutral","sentiment_score":0.11763002723455428}],"sentiment":"neutral","sentiment_score":0.11763002723455428,"channel":0,"num_words":1,"start":96.63441,"end":97.13441}]},"summary":{"result":"success","short":"A customer calls SailComp Australia and is directed to Ryan Calimont, but he is not available. The customer, Mike Burns, from Coolword Care, is calling to introduce himself as the account manager and asks for the representative's name and number. The representative, Phoebe, takes the message and promises to have Ryan Calimont call back at his earliest convenience."},"intents":{"segments":[{"text":"I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you. That's correct.","start_word":34,"end_word":55,"intents":[{"intent":"Direct caller to ryan calipmont","confidence_score":0.000022315622}]}]},"sentiments":{"segments":[{"text":"Thanks for holding.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.5228873491287231},{"text":"Your call has progressed in the queue. We'll be with you Entering your name, your number, your Good afternoon.","start_word":3,"end_word":21,"sentiment":"neutral","sentiment_score":0.21733775734901428},{"text":"Welcome to SailComp Australia.","start_word":22,"end_word":25,"sentiment":"positive","sentiment_score":0.39787206053733826},{"text":"Phoebe speaking. How can I assist? Oh, hi. I was trying to speak to Ryan Calimont, and I called his mobile number and ultimately got through to you. That's correct. That's because he's not available. I'll have to pass the message through. He'll call you back in a sec. Can I have your name and number? Yeah. My name is Mike Burns. I'm calling from Coolabar Care. We are an existing Cellcast Do you customer. happen to know the sorry. Can I get your name? I was he'd Please sent type us number an email on last the phone. week just reaching out to introduce himself as our account manager. Alright. Let me So just I was try giving him and get a callback the details as we'd for like this to one. explore Bear some with me. other possibilities with Cellcast. No worries, Mike. I'll pass the message through. I'll get him to return your call at your earliest convenience. Okay? Yeah. Have you got my number? And Yes. Can you confirm your number, please? So, I'll basically, give you my mobile. today, 0 you'll 4 have three to four what time today, you know? nine Okay. 23 So I'll just get him to call 078. back 08:00 in the morning.","start_word":26,"end_word":237,"sentiment":"neutral","sentiment_score":0.01696467399597168},{"text":"Thanks, Mike.","start_word":238,"end_word":239,"sentiment":"positive","sentiment_score":0.38017866015434265},{"text":"I'll get him to return your call at your earliest convenience. I have to call back Will at eight that o'clock be today? Or register you. I wouldn't be able to confirm that, but I'll get someone to call you back. alrighty. Okay.","start_word":240,"end_word":282,"sentiment":"neutral","sentiment_score":0.03510613739490509},{"text":"Thank you. Thank you again.","start_word":283,"end_word":287,"sentiment":"positive","sentiment_score":0.441087543964386},{"text":"Bye bye. Bye.","start_word":288,"end_word":290,"sentiment":"neutral","sentiment_score":0.22611790895462036}],"average":{"sentiment":"neutral","sentiment_score":0.05932696998542082}}}}