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be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9.\n\nPress 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay.\n\nPress 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star.","paragraphs":[{"sentences":[{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":0.71999997,"end":4.58,"sentiment":"neutral","sentiment_score":-0.32754061477524893},{"text":"Press 1 for linen hub and click and collect support.","start":5.44,"end":8.26,"sentiment":"neutral","sentiment_score":-0.0012650340795516968},{"text":"Press 2 for all other delivery and supply inquiries.","start":8.72,"end":11.46,"sentiment":"neutral","sentiment_score":0.07274708979659611},{"text":"Press 3 for all other inquiries.","start":12.16,"end":13.86,"sentiment":"neutral","sentiment_score":0.08344023923079173},{"text":"To repeat the menu, press 9.","start":14.705001,"end":16.885,"sentiment":"neutral","sentiment_score":0.015338394170006117}],"sentiment":"neutral","sentiment_score":-0.07446274086833,"num_words":45,"start":0.71999997,"end":16.885},{"sentences":[{"text":"Press 1 if you're calling from Brisbane.","start":19.745,"end":21.685001,"sentiment":"neutral","sentiment_score":-0.056058838431324275},{"text":"Press 2 if you're calling from Adelaide.","start":22.145,"end":24.165,"sentiment":"neutral","sentiment_score":-0.061336006437029154},{"text":"Press 3 if you're calling from Albury.","start":24.785,"end":26.725,"sentiment":"neutral","sentiment_score":-0.05539679740156446},{"text":"Press 4 if you're calling from Cairns.","start":27.185001,"end":29.125,"sentiment":"neutral","sentiment_score":-0.04242637114865439},{"text":"Press 5 if you're calling from Mackay.","start":29.72,"end":31.74,"sentiment":"neutral","sentiment_score":-0.03212417129959379}],"sentiment":"neutral","sentiment_score":-0.04946843694363322,"num_words":35,"start":19.745,"end":31.74},{"sentences":[{"text":"Press 6 if you're calling from Melbourne.","start":32.2,"end":34.22,"sentiment":"neutral","sentiment_score":-0.038223858390535624},{"text":"Press 7 if you're calling from Perth.","start":34.6,"end":36.7,"sentiment":"neutral","sentiment_score":-0.034668335425002236},{"text":"Press 8 if you're calling from Sydney.","start":37.16,"end":39.1,"sentiment":"neutral","sentiment_score":-0.040638000305209844},{"text":"To repeat, press 9.","start":39.636875,"end":41.256874,"sentiment":"neutral","sentiment_score":-0.004714208655059338},{"text":"To go back to main menu, press star.","start":41.716873,"end":43.976875,"sentiment":"neutral","sentiment_score":0.004094608593732119}],"sentiment":"neutral","sentiment_score":-0.023660949233806496,"num_words":33,"start":32.2,"end":43.976875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9.\n\nPress 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay.\n\nPress 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star.","paragraphs":[{"sentences":[{"text":"Please be advised that this call may be recorded for quality and training purposes.","start":0.71999997,"end":4.58,"sentiment":"neutral","sentiment_score":-0.32754061477524893},{"text":"Press 1 for linen hub and click and collect support.","start":5.44,"end":8.26,"sentiment":"neutral","sentiment_score":-0.0012650340795516968},{"text":"Press 2 for all other delivery and supply inquiries.","start":8.72,"end":11.46,"sentiment":"neutral","sentiment_score":0.07274708979659611},{"text":"Press 3 for all other inquiries.","start":12.16,"end":13.86,"sentiment":"neutral","sentiment_score":0.08344023923079173},{"text":"To repeat the menu, press 9.","start":14.705001,"end":16.885,"sentiment":"neutral","sentiment_score":0.015338394170006117}],"sentiment":"neutral","sentiment_score":-0.07446274086833,"channel":1,"num_words":45,"start":0.71999997,"end":16.885},{"sentences":[{"text":"Press 1 if you're calling from Brisbane.","start":19.745,"end":21.685001,"sentiment":"neutral","sentiment_score":-0.056058838431324275},{"text":"Press 2 if you're calling from Adelaide.","start":22.145,"end":24.165,"sentiment":"neutral","sentiment_score":-0.061336006437029154},{"text":"Press 3 if you're calling from Albury.","start":24.785,"end":26.725,"sentiment":"neutral","sentiment_score":-0.05539679740156446},{"text":"Press 4 if you're calling from Cairns.","start":27.185001,"end":29.125,"sentiment":"neutral","sentiment_score":-0.04242637114865439},{"text":"Press 5 if you're calling from Mackay.","start":29.72,"end":31.74,"sentiment":"neutral","sentiment_score":-0.03212417129959379}],"sentiment":"neutral","sentiment_score":-0.04946843694363322,"channel":1,"num_words":35,"start":19.745,"end":31.74},{"sentences":[{"text":"Press 6 if you're calling from Melbourne.","start":32.2,"end":34.22,"sentiment":"neutral","sentiment_score":-0.038223858390535624},{"text":"Press 7 if you're calling from Perth.","start":34.6,"end":36.7,"sentiment":"neutral","sentiment_score":-0.034668335425002236},{"text":"Press 8 if you're calling from Sydney.","start":37.16,"end":39.1,"sentiment":"neutral","sentiment_score":-0.040638000305209844},{"text":"To repeat, press 9.","start":39.636875,"end":41.256874,"sentiment":"neutral","sentiment_score":-0.004714208655059338},{"text":"To go back to main menu, press star.","start":41.716873,"end":43.976875,"sentiment":"neutral","sentiment_score":0.004094608593732119}],"sentiment":"neutral","sentiment_score":-0.023660949233806496,"channel":1,"num_words":33,"start":32.2,"end":43.976875}]},"summary":{"result":"success","short":"The representative provides options for the caller to choose from, including linen hub and collect support, delivery and supply inquiries, and all other inquiries. The caller can also repeat the menu by pressing different numbers. The representative emphasizes that the call may be recorded for quality and training purposes."},"intents":{"segments":[{"text":"Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries.","start_word":14,"end_word":38,"intents":[{"intent":"Manage callers","confidence_score":0.009457794}]}]},"sentiments":{"segments":[{"text":"Please be advised that this call may be recorded for quality and training purposes. Press 1 for linen hub and click and collect support. Press 2 for all other delivery and supply inquiries. Press 3 for all other inquiries. To repeat the menu, press 9. Press 1 if you're calling from Brisbane. Press 2 if you're calling from Adelaide. Press 3 if you're calling from Albury. Press 4 if you're calling from Cairns. Press 5 if you're calling from Mackay. Press 6 if you're calling from Melbourne. Press 7 if you're calling from Perth. Press 8 if you're calling from Sydney. To repeat, press 9. To go back to main menu, press star.","start_word":0,"end_word":112,"sentiment":"neutral","sentiment_score":-0.04730893671512604}],"average":{"sentiment":"neutral","sentiment_score":-0.04730893388579163}}}}