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Okay. Is there are there also provided by them? Mhmm. Okay. So, actually, we're currently checking your order right now, and this contract has a free router. So if after we activate the service at the address, you don't need to use that anymore because we were going to provide a new router then, which is already preconfigured, which is that router is the one you will be plug in there for you? You mean the block box or the white box mounted on your wall? Mhmm. Yeah. Yeah. So that is the that is the network termination device on where the routers should be connected. Can you see the back details of it? Is there a, like, a sticker at the back of it? Okay. Can you see the mhmm. Yeah. Can you read the model of it? Mhmm. How about the name of the router, the full name? But have you used that before or not yet? Okay. I see. So I think you should keep that one instead because Actually, we're not sure because you said that that's an NBN router. No. Can you provide us the full name of the router, like the Brandon model, first to check if ever if that's compatible? Mhmm. Yeah. Sure. Yes. You can also determine there or see there the model of the router, the brand of it. But you need to log in to the router's interface via your browser. Yeah. Type in the default access for you to access it. Okay. Yeah. Mhmm. Mhmm. Is it okay if I request a picture of the router via email for me to check? Yeah. I think that is the NTT box, not the router. Yeah. That's correct. So that is the equipment from Supa Network for the customer to establish the connection via router. Yeah. It's mounted on your wall. Yeah. That's correct. Another box? Yeah. So that is mhmm. Yeah. So I think you're referring to the network termination device. So you mean there is also a router connected to it? Or yeah. Sure. You can send it. My email is moraine, m o r a I n e, at aritale mhmm. R a I n e. Mhmm. Moraine@airtel.net.au. Yeah. That's correct. Mhmm. Yeah. That's correct. Mhmm. Yeah. That's correct. So once we activated the service within this day, we'll then send you the router tomorrow. Then once shipped, it will take, yeah, three to five business days to arrive at the address. Yeah. Actually, we can check it right now, and we won't it will not proceed us to process activate the service if ever there's an existing connection at the address. Okay. I see. So I received the image images that you sent. Is this the one you're referring a router? Mhmm. Yeah. This is not the router. This is the both of this is the NTT box. From seven. Right? Yeah. That's correct. So you still be needing a router connected to the black box, the big one, yeah, using that yellow cable. So once you receive the router that we will we're going to send you, you just need to connect the router to this one port Ethernet cable, the first one, the first port. Yeah. And connected at the one port at the back of your router. Yeah. This is a part of the plan that you selected in the contract. The router is free. Yeah. That's correct. And once we yeah. We're going to update you then once we activated this service successfully. Yeah. Sure. Is it okay if I put you on hold? Let me just check. Okay. Hang on. Hello, Patrick? Yes. Thank you for waiting. So upon checking with the Supa Network, there's a existing provider at the address. So I think you need to cancel the previous provider before we activate. Yeah. Actually, we cannot see it on our end, but we'll try to request it to cancel the like, we're the one who will be cancelling it. Yeah. Okay. Hang on. Let me just coordinate it with the super. Hello, Patrick? Yeah. So it's all good now. We can activate the service, but please do note that there is a new dwelling charge for the service. Are you a tenant or the property owner? Yeah. So this is a $300, which should be paid by the lot owner or landlord. Yeah. But I think this is a new address. That's why. This is a, yeah, this is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. But Supa Network is the one who will contact you for this once we activate the service. And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it. Okay. I see. But according to Supa Network, there's a new dwelling fee applies to this address. Yeah. Yeah. Mhmm. If that's the case, I think you should coordinate with the Supa network directly. Maybe they did not just updated their records if you said the new dwelling fee charges is already settled. Yeah. At least we have nothing to do with it. Sorry? Yeah. The status of the address is available now. So we can activate it now. Mhmm. Yeah. Actually, our activation process is within twenty four hours. Within twenty four hours, you'll receive a SMS message that it is successful. Mhmm. Yeah. Yeah. We can still connect the Internet even if the NFC charges hasn't been paid yet, if ever. But please know that your account may be suspended if the payment isn't made by the due date. So I just essentially, if you spoke with them. Mhmm. Yeah. Okay then. We'll update you once the activation is successful and when the router is shipped. You're welcome. Bye. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Mhmm. Mhmm. Okay. So just to clear, you have a previous Internet service provider?\n\nMhmm. Okay. Is there are there also provided by them? Mhmm. Okay.\n\nSo, actually, we're currently checking your order right now, and this contract has a free router. So if after we activate the service at the address, you don't need to use that anymore because we were going to provide a new router then, which is already preconfigured, which is that router is the one you will be plug in there for you? You mean the block box or the white box mounted on your wall? Mhmm. Yeah.\n\nYeah. So that is the that is the network termination device on where the routers should be connected. Can you see the back details of it? Is there a, like, a sticker at the back of it? Okay.\n\nCan you see the mhmm. Yeah. Can you read the model of it? Mhmm. How about the name of the router, the full name?\n\nBut have you used that before or not yet? Okay. I see. So I think you should keep that one instead because Actually, we're not sure because you said that that's an NBN router. No.\n\nCan you provide us the full name of the router, like the Brandon model, first to check if ever if that's compatible? Mhmm. Yeah. Sure. Yes.\n\nYou can also determine there or see there the model of the router, the brand of it. But you need to log in to the router's interface via your browser. Yeah. Type in the default access for you to access it. Okay.\n\nYeah. Mhmm. Mhmm. Is it okay if I request a picture of the router via email for me to check? Yeah.\n\nI think that is the NTT box, not the router. Yeah. That's correct. So that is the equipment from Supa Network for the customer to establish the connection via router. Yeah.\n\nIt's mounted on your wall. Yeah. That's correct. Another box? Yeah.\n\nSo that is mhmm. Yeah. So I think you're referring to the network termination device. So you mean there is also a router connected to it? Or yeah.\n\nSure. You can send it. My email is moraine, m o r a I n e, at aritale mhmm. R a I n e. Mhmm.\n\nMoraine@airtel.net.au. Yeah. That's correct. Mhmm. Yeah.\n\nThat's correct. Mhmm. Yeah. That's correct. So once we activated the service within this day, we'll then send you the router tomorrow.\n\nThen once shipped, it will take, yeah, three to five business days to arrive at the address. Yeah. Actually, we can check it right now, and we won't it will not proceed us to process activate the service if ever there's an existing connection at the address. Okay. I see.\n\nSo I received the image images that you sent. Is this the one you're referring a router? Mhmm. Yeah. This is not the router.\n\nThis is the both of this is the NTT box. From seven. Right? Yeah. That's correct.\n\nSo you still be needing a router connected to the black box, the big one, yeah, using that yellow cable. So once you receive the router that we will we're going to send you, you just need to connect the router to this one port Ethernet cable, the first one, the first port. Yeah. And connected at the one port at the back of your router. Yeah.\n\nThis is a part of the plan that you selected in the contract. The router is free. Yeah. That's correct. And once we yeah.\n\nWe're going to update you then once we activated this service successfully. Yeah. Sure. Is it okay if I put you on hold? Let me just check.\n\nOkay. Hang on. Hello, Patrick? Yes. Thank you for waiting.\n\nSo upon checking with the Supa Network, there's a existing provider at the address. So I think you need to cancel the previous provider before we activate. Yeah. Actually, we cannot see it on our end, but we'll try to request it to cancel the like, we're the one who will be cancelling it. Yeah.\n\nOkay. Hang on. Let me just coordinate it with the super. Hello, Patrick? Yeah.\n\nSo it's all good now. We can activate the service, but please do note that there is a new dwelling charge for the service. Are you a tenant or the property owner? Yeah. So this is a $300, which should be paid by the lot owner or landlord.\n\nYeah. But I think this is a new address. That's why. This is a, yeah, this is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network.\n\nBut Supa Network is the one who will contact you for this once we activate the service. And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it. Okay. I see. But according to Supa Network, there's a new dwelling fee applies to this address.\n\nYeah. Yeah. Mhmm. If that's the case, I think you should coordinate with the Supa network directly. Maybe they did not just updated their records if you said the new dwelling fee charges is already settled.\n\nYeah. At least we have nothing to do with it. Sorry? Yeah. The status of the address is available now.\n\nSo we can activate it now. Mhmm. Yeah. Actually, our activation process is within twenty four hours. Within twenty four hours, you'll receive a SMS message that it is successful.\n\nMhmm. Yeah. Yeah. We can still connect the Internet even if the NFC charges hasn't been paid yet, if ever. But please know that your account may be suspended if the payment isn't made by the due date.\n\nSo I just essentially, if you spoke with them. Mhmm. Yeah. Okay then. We'll update you once the activation is successful and when the router is shipped.\n\nYou're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.19788432121276855},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"positive","sentiment_score":0.44492965936660767},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"positive","sentiment_score":0.40669445054871695},{"text":"How can I assist you 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wall?","start":132.745,"end":136.8,"sentiment":"neutral","sentiment_score":-0.020155197009444237},{"text":"Mhmm.","start":141.12,"end":141.62,"sentiment":"neutral","sentiment_score":-0.028194144368171692},{"text":"Yeah.","start":142.88,"end":143.38,"sentiment":"neutral","sentiment_score":0.008384944871068}],"sentiment":"neutral","sentiment_score":0.035546531184128934,"num_words":77,"start":93.48,"end":143.38},{"sentences":[{"text":"Yeah.","start":143.92,"end":144.40001,"sentiment":"neutral","sentiment_score":0.03977283835411072},{"text":"So that is the that is the network termination device on where the routers should be connected.","start":144.40001,"end":152.955,"sentiment":"neutral","sentiment_score":0.04758973989416571},{"text":"Can you see the back details of it?","start":165.47,"end":167.71,"sentiment":"neutral","sentiment_score":0.0363911772146821},{"text":"Is there a, like, a sticker at the back of it?","start":167.71,"end":170.85,"sentiment":"neutral","sentiment_score":0.012885638597336683},{"text":"Okay.","start":188.445,"end":188.945,"sentiment":"neutral","sentiment_score":0.03130264952778816}],"sentiment":"neutral","sentiment_score":0.03455190811502306,"num_words":38,"start":143.92,"end":188.945},{"sentences":[{"text":"Can you see the mhmm.","start":190.34001,"end":192.42,"sentiment":"neutral","sentiment_score":0.042208673804998396},{"text":"Yeah.","start":192.42,"end":192.66,"sentiment":"neutral","sentiment_score":0.0394669696688652},{"text":"Can you read the model of it?","start":192.66,"end":195.0,"sentiment":"neutral","sentiment_score":0.04242626471178872},{"text":"Mhmm.","start":212.94499,"end":213.185,"sentiment":"neutral","sentiment_score":0.0148518281057477},{"text":"How about the name of the router, the full name?","start":213.185,"end":216.565,"sentiment":"neutral","sentiment_score":0.019169978331774473}],"sentiment":"neutral","sentiment_score":0.031418575129161276,"num_words":24,"start":190.34001,"end":216.565},{"sentences":[{"text":"But have you used that before or not yet?","start":228.83,"end":232.065,"sentiment":"neutral","sentiment_score":-0.0622645728290081},{"text":"Okay.","start":236.30501,"end":236.625,"sentiment":"neutral","sentiment_score":0.00685516744852066},{"text":"I see.","start":236.625,"end":237.365,"sentiment":"neutral","sentiment_score":0.009161705151200294},{"text":"So I think you should keep that one instead because Actually, we're not sure because you said that that's an NBN router.","start":237.425,"end":253.34,"sentiment":"neutral","sentiment_score":-0.10771621052514423},{"text":"No.","start":263.35498,"end":263.85498,"sentiment":"neutral","sentiment_score":-0.1659226417541504}],"sentiment":"neutral","sentiment_score":-0.08773948145764214,"num_words":35,"start":228.83,"end":263.85498},{"sentences":[{"text":"Can you provide us the full name of the router, like the Brandon model, first to check if ever if that's compatible?","start":267.115,"end":273.69498,"sentiment":"neutral","sentiment_score":-0.02118694680658254},{"text":"Mhmm.","start":278.41,"end":278.91,"sentiment":"neutral","sentiment_score":0.0140322707593441},{"text":"Yeah.","start":278.97,"end":279.21,"sentiment":"neutral","sentiment_score":0.04480675607919693},{"text":"Sure.","start":279.21,"end":279.71,"sentiment":"neutral","sentiment_score":0.04616086930036545},{"text":"Yes.","start":335.29,"end":335.61002,"sentiment":"neutral","sentiment_score":0.04622767120599747}],"sentiment":"neutral","sentiment_score":-0.012110971630765842,"num_words":26,"start":267.115,"end":335.61002},{"sentences":[{"text":"You can also determine there or see there the model of the router, the brand of it.","start":335.61002,"end":342.11002,"sentiment":"neutral","sentiment_score":0.045136662967064804},{"text":"But you need to log in to the router's interface via your browser.","start":342.33002,"end":347.15002,"sentiment":"neutral","sentiment_score":-0.007709462768756426},{"text":"Yeah.","start":347.37003,"end":347.87003,"sentiment":"neutral","sentiment_score":0.023123037070035934},{"text":"Type in the default access for you to access it.","start":347.93002,"end":350.055,"sentiment":"neutral","sentiment_score":0.0011271480470895767},{"text":"Okay.","start":377.925,"end":378.425,"sentiment":"neutral","sentiment_score":-0.06969253718852997}],"sentiment":"neutral","sentiment_score":0.015042910352349281,"num_words":42,"start":335.61002,"end":378.425},{"sentences":[{"text":"Yeah.","start":394.25,"end":394.75,"sentiment":"neutral","sentiment_score":0.06908731162548065},{"text":"Mhmm.","start":399.61002,"end":400.11002,"sentiment":"neutral","sentiment_score":0.03479626029729843},{"text":"Mhmm.","start":402.33,"end":402.83,"sentiment":"neutral","sentiment_score":0.04131840541958809},{"text":"Is it okay if I request a picture of the router via email for me to check?","start":406.305,"end":411.845,"sentiment":"neutral","sentiment_score":0.07380249154041796},{"text":"Yeah.","start":438.13498,"end":438.455,"sentiment":"neutral","sentiment_score":0.011870617046952248}],"sentiment":"neutral","sentiment_score":0.06722452145602022,"num_words":21,"start":394.25,"end":438.455},{"sentences":[{"text":"I think that is the NTT box, not the router.","start":438.455,"end":442.79498,"sentiment":"neutral","sentiment_score":-0.011644798889756202},{"text":"Yeah.","start":449.51,"end":449.91,"sentiment":"neutral","sentiment_score":0.09564389288425446},{"text":"That's correct.","start":449.91,"end":450.73,"sentiment":"neutral","sentiment_score":0.16075487434864044},{"text":"So that is the equipment from Supa Network for the customer to establish the connection via router.","start":450.95,"end":461.45,"sentiment":"neutral","sentiment_score":0.10459646440165885},{"text":"Yeah.","start":466.67502,"end":467.17502,"sentiment":"neutral","sentiment_score":0.06647422909736633}],"sentiment":"neutral","sentiment_score":0.06920386376159807,"num_words":31,"start":438.455,"end":467.17502},{"sentences":[{"text":"It's mounted on your wall.","start":467.315,"end":469.015,"sentiment":"neutral","sentiment_score":0.06995908915996552},{"text":"Yeah.","start":470.355,"end":470.755,"sentiment":"neutral","sentiment_score":0.029137827455997467},{"text":"That's correct.","start":470.755,"end":471.575,"sentiment":"neutral","sentiment_score":0.04582860507071018},{"text":"Another box?","start":474.035,"end":475.015,"sentiment":"neutral","sentiment_score":-0.014629535377025606},{"text":"Yeah.","start":477.02,"end":477.52,"sentiment":"neutral","sentiment_score":-0.004459833726286888}],"sentiment":"neutral","sentiment_score":0.03971559808335521,"num_words":11,"start":467.315,"end":477.52},{"sentences":[{"text":"So that is mhmm.","start":477.58,"end":482.4,"sentiment":"neutral","sentiment_score":-0.034009868279099464},{"text":"Yeah.","start":484.22,"end":484.46,"sentiment":"neutral","sentiment_score":0.011998104862868786},{"text":"So I think you're referring to the network termination device.","start":484.46,"end":488.24,"sentiment":"neutral","sentiment_score":-0.003874547965824604},{"text":"So you mean there is also a router connected to it?","start":488.655,"end":495.875,"sentiment":"neutral","sentiment_score":0.01589495519345457},{"text":"Or yeah.","start":496.655,"end":500.175,"sentiment":"neutral","sentiment_score":0.03361556679010391}],"sentiment":"neutral","sentiment_score":0.002831742599872606,"num_words":28,"start":477.58,"end":500.175},{"sentences":[{"text":"Sure.","start":500.175,"end":500.675,"sentiment":"neutral","sentiment_score":0.07456305623054504},{"text":"You can send it.","start":501.375,"end":502.51498,"sentiment":"neutral","sentiment_score":0.031980705447494984},{"text":"My email is moraine, m o r a I n e, at aritale mhmm.","start":504.69,"end":517.51,"sentiment":"neutral","sentiment_score":0.019320056241537844},{"text":"R a I n e.","start":520.065,"end":523.92505,"sentiment":"neutral","sentiment_score":0.005756758293136955},{"text":"Mhmm.","start":528.625,"end":529.125,"sentiment":"neutral","sentiment_score":0.014245515689253809}],"sentiment":"neutral","sentiment_score":0.020639838902279734,"num_words":25,"start":500.175,"end":529.125},{"sentences":[{"text":"Moraine@airtel.net.au.","start":529.585,"end":535.60004,"sentiment":"neutral","sentiment_score":0.014702970162034036},{"text":"Yeah.","start":540.7,"end":541.10004,"sentiment":"neutral","sentiment_score":0.07825206220149994},{"text":"That's correct.","start":541.10004,"end":541.92004,"sentiment":"neutral","sentiment_score":0.149314284324646},{"text":"Mhmm.","start":594.67004,"end":594.75,"sentiment":"neutral","sentiment_score":-0.09962597489356996},{"text":"Yeah.","start":594.75,"end":594.99005,"sentiment":"neutral","sentiment_score":0.08745300769805908}],"sentiment":"neutral","sentiment_score":0.06323510563621919,"num_words":6,"start":529.585,"end":594.99005},{"sentences":[{"text":"That's correct.","start":594.99005,"end":595.73004,"sentiment":"neutral","sentiment_score":0.18692924827337265},{"text":"Mhmm.","start":596.03,"end":596.475,"sentiment":"neutral","sentiment_score":0.04071423411369324},{"text":"Yeah.","start":597.51495,"end":598.01495,"sentiment":"neutral","sentiment_score":0.14857548475265503},{"text":"That's correct.","start":598.315,"end":598.95496,"sentiment":"neutral","sentiment_score":0.3071036785840988},{"text":"So once we activated the service within this day, we'll then send you the router tomorrow.","start":598.95496,"end":606.33496,"sentiment":"neutral","sentiment_score":0.2278693998232484}],"sentiment":"neutral","sentiment_score":0.21923936226151206,"num_words":22,"start":594.99005,"end":606.33496},{"sentences":[{"text":"Then once shipped, it will take, yeah, three to five business days to arrive at the address.","start":607.355,"end":613.13,"sentiment":"neutral","sentiment_score":0.07523365472169484},{"text":"Yeah.","start":624.685,"end":625.005,"sentiment":"neutral","sentiment_score":-0.0055297184735536575},{"text":"Actually, we can check it right now, and we won't it will not proceed us to process activate the service if ever there's an existing connection at the address.","start":625.005,"end":639.98004,"sentiment":"neutral","sentiment_score":-0.05464506810852166},{"text":"Okay.","start":649.72003,"end":650.04004,"sentiment":"neutral","sentiment_score":0.008360261097550392},{"text":"I see.","start":650.04004,"end":650.565,"sentiment":"neutral","sentiment_score":0.00986110046505928}],"sentiment":"neutral","sentiment_score":-0.005663642026484013,"num_words":50,"start":607.355,"end":650.565},{"sentences":[{"text":"So I received the image images that you sent.","start":650.645,"end":654.665,"sentiment":"neutral","sentiment_score":0.030341139891081385},{"text":"Is this the one you're referring a router?","start":655.765,"end":658.025,"sentiment":"neutral","sentiment_score":0.01052923034876585},{"text":"Mhmm.","start":662.565,"end":663.065,"sentiment":"neutral","sentiment_score":-0.01385774090886116},{"text":"Yeah.","start":665.72,"end":666.22,"sentiment":"neutral","sentiment_score":-0.025862086564302444},{"text":"This is not the router.","start":666.36,"end":667.66,"sentiment":"neutral","sentiment_score":-0.08984404355287552}],"sentiment":"neutral","sentiment_score":-0.005484830976153414,"num_words":24,"start":650.645,"end":667.66},{"sentences":[{"text":"This is the both of this is the NTT box.","start":667.72,"end":671.1,"sentiment":"neutral","sentiment_score":-0.013566595781594516},{"text":"From seven.","start":672.68,"end":673.39996,"sentiment":"neutral","sentiment_score":0.021724125370383263},{"text":"Right?","start":673.39996,"end":673.89996,"sentiment":"neutral","sentiment_score":0.024523742496967316},{"text":"Yeah.","start":678.095,"end":678.415,"sentiment":"neutral","sentiment_score":0.05157516896724701},{"text":"That's correct.","start":678.415,"end":679.315,"sentiment":"neutral","sentiment_score":0.09971675276756287}],"sentiment":"neutral","sentiment_score":0.01145716937026009,"num_words":16,"start":667.72,"end":679.315},{"sentences":[{"text":"So you still be needing a router connected to the black box, the big one, yeah, using that yellow cable.","start":679.615,"end":692.19495,"sentiment":"neutral","sentiment_score":0.05446814820170402},{"text":"So once you receive the router that we will we're going to send you, you just need to connect the router to this one port Ethernet cable, the first one, the first port.","start":693.06,"end":707.8,"sentiment":"neutral","sentiment_score":0.073046686635776},{"text":"Yeah.","start":717.845,"end":718.345,"sentiment":"neutral","sentiment_score":0.061330996453762054},{"text":"And connected at the one port at the back of your router.","start":719.445,"end":723.82996,"sentiment":"neutral","sentiment_score":0.05273433309048414},{"text":"Yeah.","start":730.52997,"end":730.93,"sentiment":"neutral","sentiment_score":0.18084298074245453}],"sentiment":"neutral","sentiment_score":0.065296859661145,"num_words":67,"start":679.615,"end":730.93},{"sentences":[{"text":"This is a part of the plan that you selected in the contract.","start":730.93,"end":735.82996,"sentiment":"neutral","sentiment_score":0.18782647183308235},{"text":"The router is free.","start":736.865,"end":738.165,"sentiment":"neutral","sentiment_score":0.20793908834457397},{"text":"Yeah.","start":758.05,"end":758.55,"sentiment":"neutral","sentiment_score":0.0915997549891472},{"text":"That's correct.","start":758.61,"end":759.43,"sentiment":"neutral","sentiment_score":0.1823914796113968},{"text":"And once we yeah.","start":760.20996,"end":761.985,"sentiment":"neutral","sentiment_score":0.0931519940495491}],"sentiment":"neutral","sentiment_score":0.170937132400771,"num_words":24,"start":730.93,"end":761.985},{"sentences":[{"text":"We're going to update you then once we activated this service successfully.","start":762.225,"end":767.125,"sentiment":"neutral","sentiment_score":0.18520307168364525},{"text":"Yeah.","start":773.90497,"end":774.14496,"sentiment":"neutral","sentiment_score":0.08176378905773163},{"text":"Sure.","start":774.14496,"end":774.64496,"sentiment":"neutral","sentiment_score":0.11440397799015044},{"text":"Is it okay if I put you on hold?","start":774.785,"end":776.305,"sentiment":"neutral","sentiment_score":0.09704956288139026},{"text":"Let me just check.","start":776.305,"end":777.24,"sentiment":"neutral","sentiment_score":0.02587131503969431}],"sentiment":"neutral","sentiment_score":0.12576059086455238,"num_words":27,"start":762.225,"end":777.24},{"sentences":[{"text":"Okay.","start":780.04,"end":780.44,"sentiment":"positive","sentiment_score":0.49834251403808594},{"text":"Hang on.","start":780.44,"end":781.18,"sentiment":"neutral","sentiment_score":0.15215105563402176},{"text":"Hello, Patrick?","start":908.975,"end":909.875,"sentiment":"neutral","sentiment_score":0.08080966398119926},{"text":"Yes.","start":911.375,"end":911.875,"sentiment":"neutral","sentiment_score":0.0954885184764862},{"text":"Thank you for waiting.","start":912.01495,"end":913.07495,"sentiment":"neutral","sentiment_score":0.31817784160375595}],"sentiment":"neutral","sentiment_score":0.2332463838160038,"num_words":10,"start":780.04,"end":913.07495},{"sentences":[{"text":"So upon checking with the Supa Network, there's a existing provider at the address.","start":913.68,"end":920.26,"sentiment":"neutral","sentiment_score":-0.12565122804205334},{"text":"So I think you need to cancel the previous provider before we activate.","start":920.72003,"end":925.54004,"sentiment":"negative","sentiment_score":-0.34437792347027707},{"text":"Yeah.","start":929.475,"end":929.975,"sentiment":"neutral","sentiment_score":-0.10599486529827118},{"text":"Actually, we cannot see it on our end, but we'll try to request it to cancel the like, we're the one who will be cancelling it.","start":931.15497,"end":940.855,"sentiment":"neutral","sentiment_score":-0.2157367983689675},{"text":"Yeah.","start":944.63995,"end":944.87994,"sentiment":"neutral","sentiment_score":-0.01741829700767994}],"sentiment":"neutral","sentiment_score":-0.21761091122911735,"num_words":55,"start":913.68,"end":944.87994},{"sentences":[{"text":"Okay.","start":944.87994,"end":945.19995,"sentiment":"neutral","sentiment_score":0.009788762778043749},{"text":"Hang on.","start":945.19995,"end":945.75995,"sentiment":"neutral","sentiment_score":0.03248259611427784},{"text":"Let me just coordinate it with the super.","start":945.75995,"end":948.89996,"sentiment":"neutral","sentiment_score":0.1186754610389471},{"text":"Hello, Patrick?","start":977.82996,"end":978.73,"sentiment":"neutral","sentiment_score":0.05951080843806267},{"text":"Yeah.","start":980.505,"end":980.745,"sentiment":"neutral","sentiment_score":0.12552112340927124}],"sentiment":"neutral","sentiment_score":0.09062145597168378,"num_words":14,"start":944.87994,"end":980.745},{"sentences":[{"text":"So it's all good now.","start":980.745,"end":983.865,"sentiment":"positive","sentiment_score":0.3350561857223511},{"text":"We can activate the service, but please do note that there is a new dwelling charge for the service.","start":983.865,"end":993.005,"sentiment":"neutral","sentiment_score":-0.012556351329150953},{"text":"Are you a tenant or the property owner?","start":995.12,"end":998.42,"sentiment":"neutral","sentiment_score":-0.040158647345378995},{"text":"Yeah.","start":1001.44,"end":1001.84,"sentiment":"neutral","sentiment_score":-0.024344895035028458},{"text":"So this is a $300, which should be paid by the lot owner or landlord.","start":1001.84,"end":1008.98,"sentiment":"neutral","sentiment_score":-0.10780097569028536}],"sentiment":"neutral","sentiment_score":-0.010956634495717784,"num_words":48,"start":980.745,"end":1008.98},{"sentences":[{"text":"Yeah.","start":1023.77997,"end":1024.1799,"sentiment":"neutral","sentiment_score":-0.04748500883579254},{"text":"But I think this is a new address.","start":1024.1799,"end":1026.44,"sentiment":"neutral","sentiment_score":-0.10615773964673281},{"text":"That's why.","start":1028.1,"end":1028.92,"sentiment":"neutral","sentiment_score":-0.23890921100974083},{"text":"This is a, yeah, this is a one time fee applied to certain new property developments.","start":1031.0599,"end":1035.72,"sentiment":"neutral","sentiment_score":-0.20064258761703968},{"text":"It helps cover the cost of connecting new premises to the Internet network.","start":1036.605,"end":1040.945,"sentiment":"neutral","sentiment_score":-0.04866489796684338}],"sentiment":"neutral","sentiment_score":-0.13043726058676838,"num_words":40,"start":1023.77997,"end":1040.945},{"sentences":[{"text":"But Supa Network is the one who will contact you for this once we activate the service.","start":1042.045,"end":1047.985,"sentiment":"neutral","sentiment_score":0.05313008169040961},{"text":"And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it.","start":1049.005,"end":1060.15,"sentiment":"neutral","sentiment_score":-0.17771795123815537},{"text":"Okay.","start":1078.9249,"end":1079.165,"sentiment":"neutral","sentiment_score":-0.033366911113262177},{"text":"I see.","start":1079.165,"end":1079.82,"sentiment":"neutral","sentiment_score":-0.03721018508076668},{"text":"But according to Supa Network, there's a new dwelling fee applies to this address.","start":1080.0599,"end":1085.84,"sentiment":"neutral","sentiment_score":-0.13692604856831686}],"sentiment":"neutral","sentiment_score":-0.09431337887200258,"num_words":59,"start":1042.045,"end":1085.84},{"sentences":[{"text":"Yeah.","start":1089.74,"end":1090.24,"sentiment":"neutral","sentiment_score":-0.16051173210144043},{"text":"Yeah.","start":1094.2999,"end":1094.685,"sentiment":"neutral","sentiment_score":-0.0604381300508976},{"text":"Mhmm.","start":1098.525,"end":1099.025,"sentiment":"neutral","sentiment_score":-0.026887893676757812},{"text":"If that's the case, I think you should coordinate with the Supa network directly.","start":1099.3251,"end":1104.7051,"sentiment":"neutral","sentiment_score":-0.043674959135907035},{"text":"Maybe they did not just updated their records if you said the new dwelling fee charges is already settled.","start":1105.4851,"end":1113.84,"sentiment":"neutral","sentiment_score":-0.11551489171228911}],"sentiment":"neutral","sentiment_score":-0.08483528128514688,"num_words":36,"start":1089.74,"end":1113.84},{"sentences":[{"text":"Yeah.","start":1116.5399,"end":1117.0399,"sentiment":"neutral","sentiment_score":-0.04975885525345802},{"text":"At least we have nothing to do with it.","start":1117.26,"end":1119.36,"sentiment":"neutral","sentiment_score":-0.15447228153546652},{"text":"Sorry?","start":1121.5,"end":1122.0,"sentiment":"neutral","sentiment_score":-0.10099729150533676},{"text":"Yeah.","start":1127.835,"end":1128.335,"sentiment":"neutral","sentiment_score":0.05557321384549141},{"text":"The status of the address is available now.","start":1128.715,"end":1131.135,"sentiment":"neutral","sentiment_score":0.12049657478928566}],"sentiment":"neutral","sentiment_score":-0.026073043420910835,"num_words":20,"start":1116.5399,"end":1131.135},{"sentences":[{"text":"So we can activate it now.","start":1133.115,"end":1134.8949,"sentiment":"neutral","sentiment_score":0.32740069925785065},{"text":"Mhmm.","start":1138.52,"end":1138.92,"sentiment":"neutral","sentiment_score":0.07925301045179367},{"text":"Yeah.","start":1138.92,"end":1139.42,"sentiment":"neutral","sentiment_score":0.08091902732849121},{"text":"Actually, our activation process is within twenty four hours.","start":1145.4,"end":1150.38,"sentiment":"neutral","sentiment_score":0.14785242080688477},{"text":"Within twenty four hours, you'll receive a SMS message that it is 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date.","start":1177.695,"end":1182.995,"sentiment":"neutral","sentiment_score":-0.07209622673690319}],"sentiment":"neutral","sentiment_score":0.00781612578583391,"num_words":38,"start":1159.385,"end":1182.995},{"sentences":[{"text":"So I just essentially, if you spoke with them.","start":1183.375,"end":1185.855,"sentiment":"neutral","sentiment_score":0.012246866037862169},{"text":"Mhmm.","start":1185.855,"end":1186.355,"sentiment":"neutral","sentiment_score":0.02608398348093033},{"text":"Yeah.","start":1188.575,"end":1189.075,"sentiment":"neutral","sentiment_score":0.09107911586761476},{"text":"Okay then.","start":1189.135,"end":1189.695,"sentiment":"neutral","sentiment_score":0.04997601360082626},{"text":"We'll update you once the activation is successful and when the router is shipped.","start":1189.695,"end":1196.13,"sentiment":"neutral","sentiment_score":0.2549634889832565}],"sentiment":"neutral","sentiment_score":0.1443268802465388,"num_words":27,"start":1183.375,"end":1196.13},{"sentences":[{"text":"You're welcome.","start":1198.75,"end":1199.57,"sentiment":"positive","sentiment_score":0.7849836051464081},{"text":"Bye.","start":1199.63,"end":1200.11,"sentiment":"positive","sentiment_score":0.5658321380615234},{"text":"Have a great day.","start":1200.11,"end":1201.17,"sentiment":"positive","sentiment_score":0.7155546844005585}],"sentiment":"positive","sentiment_score":0.7140025837080819,"num_words":7,"start":1198.75,"end":1201.17}]}}]},{"alternatives":[{"transcript":"Hi. How are you going? I just had a quick question. So I moved into an apartment recently, and I just purchased the Internet package, which is, like, I think, 50 megabytes download and 20 megabytes upload. My question was, I purchased it, and I said they're gonna deliver the router and everything, which is fine. But I'm currently got a four g office network at the house, but I don't think it's, like, restricted to an address. If I've signed up with you guys, which I want to, because you're the only one that has NBN fiber in the building I live in. What my question is is, will this Optus plan I have to obviously cancel it myself. But will I be able to get the Internet from the NBN network that I've signed up with you guys? I've got Optus, but I've only got a four g router. So it's not even plugged into the wall. Yes. They provided this router. And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super Network. Oh. The three out of the 30 heat is what I'll use. The one that's already at LPL. Is that what you're saying? There's I'm sorry. There's a black there's, like, a black mirror that's up up here in the top of my thumb. Yep. Okay. So this isn't a router even though it says power, broadband service, Ethernet. This is like an NBN box. Is that right? I think I can grab it out. Is there a sticker at the back? Is there a sticker on the front of it, and it says default setting o n u max, and then it's got a number, and it's my IP address. Is it this is looks like a retrofit. Is it this o n u Max in this number? F885F903EDE2. What is the name of it? How do I find it out? Optical receiver. No. I should never use it before. This has been here since I moved in. Yeah. Can I just use this or no? I don't know if it's MBN. It's just it's just a black router. How can I hold on? There's a QR code. Let me scan it and see what stuff when I do this. I think I have to go to this QR code that it's put on there. Hold on. So I normally can lift it out, but it's got, like, a bracket. Like, it's being bracketed into the wall, so I don't wanna touch it. Did you get to see it last? It's first. Where is this? All the way is left to left. What is this? Is that that's a black oh, let me try and get it out. No. I can't. What if I go to the IP address on it? Will that make a difference? Yeah. Problem is I don't know what brand it is or anything about it. But but it's already so there's like there's like a there's like a a white thing that's got a u on it, and then this router's plugging into that white thing with the u on it. I don't know how to explain it. Like, it's part of the it comes with it comes with a free router in the property, the Place I'm living. Like, this is yeah. Can I just yeah? I'll do that now. Like, if the problem is, it's it looks like it's, like, sealed into the wall, but it's not. It's on a bracket. I feel like I can't get it out without breaking it. Yeah. I think that's yeah. That makes sense. What is that is that is that, like, your version of the NBN box? I'm trying to understand. Yeah. Yes. So it's so it's black and still looks like a router, but it's pretty much just a transmitter. Yeah. Yeah. Yeah. Yeah. It's mounted on the wall, and it's plugged into some white u thing. Like yeah. And there's, like, there's, like, a there's a little black optical box underneath it. Yeah. Can I send can I send this photo? What's your email? So you want to confirm. So it's m o r yep. M o r a I e, moraine. Yep. Oh, so it says moraine@asl.net. Did I that's it. Okay. Object. Just put one four zero eight. Yeah. So that's sending through now. So my next question is if this is, like, not every other and you guys have to send one, even though it did say I'm supposed to be provided with one, but that's fine. And I know I've read on your site it takes three to five business days to set up the connection. Is that is that correct? And then what happens with this four j of this box that I've got? Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address? Yeah. Because I wanna I need to cancel the four g one so I can get NBN Life Speed or whatever it is at my address with you guys. Yeah. See the one above that little black box? Yeah. Is that a router or no? Yep. Yeah. So all that set up is just is it say you can get Optic Fiber to the the address. Is that correct? Alright. Yep. Yep. Yes, sir. Yeah. Right. So when I get that okay. I just plug it in all in off there. Yeah. Okay. And does this rather cost me anything or anything like that? No. Right? It's all free. Yeah. It says that this other thing is called a giga hub. GigaHub model. I'm just looking at the box when it came in. Okay. So there's nothing I can do until I get that router. That's fine. Can you could you see if there's another Internet address active at my address? Yes. Thank you so much, miss Flynn. Thank you. Hello. Yeah. Because here's the previous provider. Yeah. Can you cancel it? Yeah. Yep. Of how much money? Understand it. No. No. No. No. No. That's it doesn't make sense. No. That doesn't make sense. Because someone's lived here before me and actually used the Internet here. Okay. I know what charge you're talking about. You're charging you're talking about a charge to set this up, but it's already been set up. No. It's definitely not. That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router. And this has already been set up, though. It's already set up. Someone someone already lived here before me and set up this service. I have to get in touch with the the landlord then because I don't think that's right. Because I've already they've already set up the Internet. Someone's already lived here before me. Okay. But can you cancel my other provider? Can you still cancel my other provider? Because I still need to get the Internet anyway. Okay. That is good. Okay. Oh, so you can activate it now. So will it work from tonight or not? Okay. Okay. Alright. I'll talk with the landlord on my end, but you just do the charge. And if I have to, I'll just pay for the charge myself. Okay. That's fine. Yeah. Yeah. That's okay. Alright. Thank you so much. Bye bye. You too. Thank you, 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How are you going? I just had a quick question. So I moved into an apartment recently, and I just purchased the Internet package, which is, like, I think, 50 megabytes download and 20 megabytes upload. My question was, I purchased it, and I said they're gonna deliver the router and everything, which is fine.\n\nBut I'm currently got a four g office network at the house, but I don't think it's, like, restricted to an address. If I've signed up with you guys, which I want to, because you're the only one that has NBN fiber in the building I live in. What my question is is, will this Optus plan I have to obviously cancel it myself. But will I be able to get the Internet from the NBN network that I've signed up with you guys? I've got Optus, but I've only got a four g router.\n\nSo it's not even plugged into the wall. Yes. They provided this router. And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super Network. Oh.\n\nThe three out of the 30 heat is what I'll use. The one that's already at LPL. Is that what you're saying? There's I'm sorry. There's a black there's, like, a black mirror that's up up here in the top of my thumb.\n\nYep. Okay. So this isn't a router even though it says power, broadband service, Ethernet. This is like an NBN box. Is that right?\n\nI think I can grab it out. Is there a sticker at the back? Is there a sticker on the front of it, and it says default setting o n u max, and then it's got a number, and it's my IP address. Is it this is looks like a retrofit. Is it this o n u Max in this number?\n\nF885F903EDE2. What is the name of it? How do I find it out? Optical receiver. No.\n\nI should never use it before. This has been here since I moved in. Yeah. Can I just use this or no? I don't know if it's MBN.\n\nIt's just it's just a black router. How can I hold on? There's a QR code. Let me scan it and see what stuff when I do this. I think I have to go to this QR code that it's put on there.\n\nHold on. So I normally can lift it out, but it's got, like, a bracket. Like, it's being bracketed into the wall, so I don't wanna touch it. Did you get to see it last? It's first.\n\nWhere is this? All the way is left to left. What is this? Is that that's a black oh, let me try and get it out. No.\n\nI can't. What if I go to the IP address on it? Will that make a difference? Yeah. Problem is I don't know what brand it is or anything about it.\n\nBut but it's already so there's like there's like a there's like a a white thing that's got a u on it, and then this router's plugging into that white thing with the u on it. I don't know how to explain it. Like, it's part of the it comes with it comes with a free router in the property, the Place I'm living. Like, this is yeah. Can I just yeah?\n\nI'll do that now. Like, if the problem is, it's it looks like it's, like, sealed into the wall, but it's not. It's on a bracket. I feel like I can't get it out without breaking it. Yeah.\n\nI think that's yeah. That makes sense. What is that is that is that, like, your version of the NBN box? I'm trying to understand. Yeah.\n\nYes. So it's so it's black and still looks like a router, but it's pretty much just a transmitter. Yeah. Yeah. Yeah.\n\nYeah. It's mounted on the wall, and it's plugged into some white u thing. Like yeah. And there's, like, there's, like, a there's a little black optical box underneath it. Yeah.\n\nCan I send can I send this photo? What's your email? So you want to confirm. So it's m o r yep. M o r a I e, moraine.\n\nYep. Oh, so it says moraine@asl.net. Did I that's it. Okay. Object.\n\nJust put one four zero eight. Yeah. So that's sending through now. So my next question is if this is, like, not every other and you guys have to send one, even though it did say I'm supposed to be provided with one, but that's fine. And I know I've read on your site it takes three to five business days to set up the connection.\n\nIs that is that correct? And then what happens with this four j of this box that I've got? Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address? Yeah. Because I wanna I need to cancel the four g one so I can get NBN Life Speed or whatever it is at my address with you guys.\n\nYeah. See the one above that little black box? Yeah. Is that a router or no? Yep.\n\nYeah. So all that set up is just is it say you can get Optic Fiber to the the address. Is that correct? Alright. Yep.\n\nYep. Yes, sir. Yeah. Right. So when I get that okay.\n\nI just plug it in all in off there. Yeah. Okay. And does this rather cost me anything or anything like that? No.\n\nRight? It's all free. Yeah. It says that this other thing is called a giga hub. GigaHub model.\n\nI'm just looking at the box when it came in. Okay. So there's nothing I can do until I get that router. That's fine. Can you could you see if there's another Internet address active at my address?\n\nYes. Thank you so much, miss Flynn. Thank you. Hello. Yeah.\n\nBecause here's the previous provider. Yeah. Can you cancel it? Yeah. Yep.\n\nOf how much money? Understand it. No. No. No.\n\nNo. No. That's it doesn't make sense. No. That doesn't make sense.\n\nBecause someone's lived here before me and actually used the Internet here. Okay. I know what charge you're talking about. You're charging you're talking about a charge to set this up, but it's already been set up. No.\n\nIt's definitely not. That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router. And this has already been set up, though. It's already set up. Someone someone already lived here before me and set up this service.\n\nI have to get in touch with the the landlord then because I don't think that's right. Because I've already they've already set up the Internet. Someone's already lived here before me. Okay. But can you cancel my other provider?\n\nCan you still cancel my other provider? Because I still need to get the Internet anyway. Okay. That is good. Okay.\n\nOh, so you can activate it now. So will it work from tonight or not? Okay. Okay. Alright.\n\nI'll talk with the landlord on my end, but you just do the charge. And if I have to, I'll just pay for the charge myself. Okay. That's fine. Yeah.\n\nYeah. That's okay. Alright. Thank you so much. Bye bye.\n\nYou too. Thank you, Phil.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.19174152612686157},{"text":"How are you going?","start":8.16,"end":8.8,"sentiment":"neutral","sentiment_score":0.18908996507525444},{"text":"I just had a quick question.","start":8.8,"end":10.26,"sentiment":"neutral","sentiment_score":-0.009154734356949726},{"text":"So I moved into an apartment recently, and I just purchased the Internet package, which is, like, I think, 50 megabytes download and 20 megabytes upload.","start":11.5199995,"end":23.485,"sentiment":"neutral","sentiment_score":0.04015438358944196},{"text":"My question was, I purchased it, and I said they're gonna deliver the router and everything, which is fine.","start":23.865,"end":28.685,"sentiment":"neutral","sentiment_score":0.07172217298495143}],"sentiment":"neutral","sentiment_score":0.0589269328629598,"num_words":56,"start":7.9199996,"end":28.685},{"sentences":[{"text":"But I'm currently got a four g office network at the house, but I don't think it's, like, restricted to an address.","start":29.289999,"end":38.11,"sentiment":"neutral","sentiment_score":-0.21403144638646732},{"text":"If I've signed up with you guys, which I want to, because you're the only one that has NBN fiber in the building I live in.","start":38.73,"end":46.865,"sentiment":"neutral","sentiment_score":-0.07496181560250428},{"text":"What my question is is, will this Optus plan I have to obviously cancel it myself.","start":46.865,"end":52.065002,"sentiment":"neutral","sentiment_score":-0.26905653066933155},{"text":"But will I be able to get the Internet from the NBN network that I've signed up with you guys?","start":52.065002,"end":57.605003,"sentiment":"neutral","sentiment_score":-0.04812155561521649},{"text":"I've got Optus, but I've only got a four g router.","start":67.69,"end":70.91,"sentiment":"neutral","sentiment_score":-0.15695894374088806}],"sentiment":"neutral","sentiment_score":-0.14370087379295576,"num_words":95,"start":29.289999,"end":70.91},{"sentences":[{"text":"So it's not even plugged into the wall.","start":70.97,"end":72.990005,"sentiment":"neutral","sentiment_score":-0.277446361258626},{"text":"Yes.","start":80.445,"end":80.845,"sentiment":"neutral","sentiment_score":0.03931635990738869},{"text":"They provided this router.","start":80.845,"end":82.205,"sentiment":"neutral","sentiment_score":0.017169182188808918},{"text":"And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super Network.","start":82.205,"end":89.585,"sentiment":"neutral","sentiment_score":0.004300667438656092},{"text":"Oh.","start":116.73,"end":117.23,"sentiment":"neutral","sentiment_score":0.030897866934537888}],"sentiment":"neutral","sentiment_score":-0.05203852410379209,"num_words":38,"start":70.97,"end":117.23},{"sentences":[{"text":"The three out of the 30 heat is what I'll use.","start":122.73,"end":125.130005,"sentiment":"neutral","sentiment_score":0.021125687116926365},{"text":"The one that's already at LPL.","start":125.130005,"end":126.91,"sentiment":"neutral","sentiment_score":0.02410167021056016},{"text":"Is that what you're saying?","start":129.05,"end":130.11,"sentiment":"neutral","sentiment_score":-0.0029721885919570916},{"text":"There's I'm sorry.","start":137.615,"end":139.05501,"sentiment":"neutral","sentiment_score":-0.09795898199081421},{"text":"There's a black there's, like, a black mirror that's up up here in the top of my thumb.","start":139.05501,"end":145.55501,"sentiment":"neutral","sentiment_score":-0.007215835361017121}],"sentiment":"neutral","sentiment_score":-0.0014332638576973317,"num_words":43,"start":122.73,"end":145.55501},{"sentences":[{"text":"Yep.","start":146.34,"end":146.84,"sentiment":"neutral","sentiment_score":0.07012206315994263},{"text":"Okay.","start":154.9,"end":155.37999,"sentiment":"neutral","sentiment_score":0.024735383689403537},{"text":"So this isn't a router even though it says power, broadband service, Ethernet.","start":155.37999,"end":160.34,"sentiment":"neutral","sentiment_score":-0.033588032166545205},{"text":"This is like an NBN box.","start":160.34,"end":161.715,"sentiment":"neutral","sentiment_score":0.018406524633367855},{"text":"Is that right?","start":161.875,"end":162.69499,"sentiment":"neutral","sentiment_score":0.06763778751095136}],"sentiment":"neutral","sentiment_score":-0.00118476920761168,"num_words":24,"start":146.34,"end":162.69499},{"sentences":[{"text":"I think I can grab it out.","start":172.275,"end":175.56,"sentiment":"neutral","sentiment_score":0.039574917938028066},{"text":"Is there a sticker at the back?","start":175.86,"end":177.14,"sentiment":"neutral","sentiment_score":0.018345370489571775},{"text":"Is there a sticker on the front of it, and it says default setting o n u max, and then it's got a number, and it's my IP address.","start":177.14,"end":185.8,"sentiment":"neutral","sentiment_score":0.009580177897266272},{"text":"Is it this is looks like a retrofit.","start":189.695,"end":191.475,"sentiment":"neutral","sentiment_score":0.04322888096794486},{"text":"Is it this o n u Max in this number?","start":197.29501,"end":200.51501,"sentiment":"neutral","sentiment_score":0.025451206229627134}],"sentiment":"neutral","sentiment_score":0.021042791607438542,"num_words":61,"start":172.275,"end":200.51501},{"sentences":[{"text":"F885F903EDE2.","start":201.13501,"end":210.43001,"sentiment":"neutral","sentiment_score":0.01159061212092638},{"text":"What is the name of it?","start":220.135,"end":221.83499,"sentiment":"neutral","sentiment_score":0.008509547294427952},{"text":"How do I find it out?","start":223.97499,"end":225.435,"sentiment":"neutral","sentiment_score":0.005197448500742515},{"text":"Optical receiver.","start":226.775,"end":227.915,"sentiment":"neutral","sentiment_score":-0.011041086632758379},{"text":"No.","start":231.58,"end":231.81999,"sentiment":"neutral","sentiment_score":-0.15644878149032593}],"sentiment":"neutral","sentiment_score":-0.005293647991493344,"num_words":16,"start":201.13501,"end":231.81999},{"sentences":[{"text":"I should never use it before.","start":231.81999,"end":233.01999,"sentiment":"negative","sentiment_score":-0.4287440280119578},{"text":"This has been here since I moved in.","start":233.01999,"end":235.44,"sentiment":"neutral","sentiment_score":-0.1998314242810011},{"text":"Yeah.","start":242.94,"end":243.44,"sentiment":"neutral","sentiment_score":-0.016635393723845482},{"text":"Can I just use this or no?","start":243.9,"end":245.92,"sentiment":"neutral","sentiment_score":-0.03744344360062054},{"text":"I don't know if it's MBN.","start":253.875,"end":255.315,"sentiment":"neutral","sentiment_score":-0.23775997757911682}],"sentiment":"neutral","sentiment_score":-0.20987196166866592,"num_words":28,"start":231.81999,"end":255.315},{"sentences":[{"text":"It's just it's just a black router.","start":255.315,"end":257.335,"sentiment":"neutral","sentiment_score":-0.21573252975940704},{"text":"How can I hold on?","start":258.195,"end":259.555,"sentiment":"neutral","sentiment_score":-0.10684794634580612},{"text":"There's a QR code.","start":259.555,"end":260.515,"sentiment":"neutral","sentiment_score":-0.07796645443886518},{"text":"Let me scan it and see what stuff when I do this.","start":260.515,"end":265.12,"sentiment":"neutral","sentiment_score":-0.07815079856663942},{"text":"I think I have to go to this QR code that it's put on there.","start":274.73502,"end":277.45502,"sentiment":"neutral","sentiment_score":-0.06459066346287727}],"sentiment":"neutral","sentiment_score":-0.09913727424519006,"num_words":43,"start":255.315,"end":277.45502},{"sentences":[{"text":"Hold on.","start":277.45502,"end":278.195,"sentiment":"neutral","sentiment_score":-0.013526346534490585},{"text":"So I normally can lift it out, but it's got, like, a bracket.","start":278.815,"end":281.935,"sentiment":"neutral","sentiment_score":-0.049279300352701776},{"text":"Like, it's being bracketed into the wall, so I don't wanna touch it.","start":281.935,"end":285.075,"sentiment":"neutral","sentiment_score":-0.11349647377546017},{"text":"Did you get to see it last?","start":289.38,"end":290.90002,"sentiment":"neutral","sentiment_score":-0.014395535524402345},{"text":"It's first.","start":290.90002,"end":291.64,"sentiment":"neutral","sentiment_score":-0.01058370340615511}],"sentiment":"neutral","sentiment_score":-0.06121821384373549,"num_words":37,"start":277.45502,"end":291.64},{"sentences":[{"text":"Where is this?","start":292.82,"end":293.72,"sentiment":"neutral","sentiment_score":-0.01677243101100127},{"text":"All the way is left to left.","start":294.90002,"end":296.52002,"sentiment":"neutral","sentiment_score":-0.012695040952946459},{"text":"What is this?","start":301.965,"end":303.025,"sentiment":"neutral","sentiment_score":-0.03078061466415723},{"text":"Is that that's a black oh, let me try and get it out.","start":304.84497,"end":308.625,"sentiment":"neutral","sentiment_score":-0.1329487430361601},{"text":"No.","start":309.88498,"end":310.205,"sentiment":"neutral","sentiment_score":-0.24339023232460025}],"sentiment":"neutral","sentiment_score":-0.08160178946262156,"num_words":27,"start":292.82,"end":310.205},{"sentences":[{"text":"I can't.","start":310.205,"end":310.865,"sentiment":"neutral","sentiment_score":-0.23187649995088577},{"text":"What if I go to the IP address on it?","start":329.86502,"end":332.025,"sentiment":"neutral","sentiment_score":-0.11786504313349724},{"text":"Will that make a difference?","start":332.025,"end":333.08502,"sentiment":"neutral","sentiment_score":-0.09174427688121796},{"text":"Yeah.","start":347.93,"end":348.43,"sentiment":"neutral","sentiment_score":0.01763581484556198},{"text":"Problem is I don't know what brand it is or anything about it.","start":350.25,"end":353.47,"sentiment":"neutral","sentiment_score":-0.2685401336504863}],"sentiment":"neutral","sentiment_score":-0.1798229270404385,"num_words":31,"start":310.205,"end":353.47},{"sentences":[{"text":"But but it's already so there's like there's like a there's like a a white thing that's got a u on it, and then this router's plugging into that white thing with the u on it.","start":360.825,"end":373.24,"sentiment":"neutral","sentiment_score":-0.2530128529502286},{"text":"I don't know how to explain it.","start":377.06,"end":378.75998,"sentiment":"neutral","sentiment_score":-0.1428792646953038},{"text":"Like, it's part of the it comes with it comes with a free router in the property, the Place I'm living.","start":392.86502,"end":399.73,"sentiment":"neutral","sentiment_score":0.05477159170966063},{"text":"Like, this is yeah.","start":400.51,"end":410.11,"sentiment":"neutral","sentiment_score":0.05814423970878124},{"text":"Can I just yeah?","start":410.11,"end":414.215,"sentiment":"neutral","sentiment_score":0.05577674135565758}],"sentiment":"neutral","sentiment_score":-0.11809347512381566,"num_words":72,"start":360.825,"end":414.215},{"sentences":[{"text":"I'll do that now.","start":414.215,"end":415.275,"sentiment":"neutral","sentiment_score":0.04862042982131243},{"text":"Like, if the problem is, it's it looks like it's, like, sealed into the wall, but it's not.","start":424.535,"end":431.77,"sentiment":"neutral","sentiment_score":-0.13944610042704475},{"text":"It's on a bracket.","start":431.77,"end":432.75,"sentiment":"neutral","sentiment_score":-0.1457384042441845},{"text":"I feel like I can't get it out without breaking it.","start":433.21,"end":437.46997,"sentiment":"neutral","sentiment_score":-0.26110427894375543},{"text":"Yeah.","start":441.545,"end":441.865,"sentiment":"neutral","sentiment_score":0.01766055077314377}],"sentiment":"neutral","sentiment_score":-0.1513944269206963,"num_words":38,"start":414.215,"end":441.865},{"sentences":[{"text":"I think that's yeah.","start":441.865,"end":443.545,"sentiment":"neutral","sentiment_score":-0.01892151776701212},{"text":"That makes sense.","start":443.545,"end":444.265,"sentiment":"neutral","sentiment_score":0.09930974493424098},{"text":"What is that is that is that, like, your version of the NBN box?","start":444.265,"end":447.625,"sentiment":"neutral","sentiment_score":0.01718057705355542},{"text":"I'm trying to understand.","start":447.625,"end":448.685,"sentiment":"neutral","sentiment_score":-0.02281831204891205},{"text":"Yeah.","start":451.145,"end":451.645,"sentiment":"neutral","sentiment_score":0.12279320508241652}],"sentiment":"neutral","sentiment_score":0.019011199975816104,"num_words":26,"start":441.865,"end":451.645},{"sentences":[{"text":"Yes.","start":460.45,"end":460.61002,"sentiment":"neutral","sentiment_score":0.05105406790971756},{"text":"So it's so it's black and still looks like a router, but it's pretty much just a transmitter.","start":460.61002,"end":465.59,"sentiment":"neutral","sentiment_score":0.010827157284236617},{"text":"Yeah.","start":469.38498,"end":469.785,"sentiment":"neutral","sentiment_score":0.07130159437656403},{"text":"Yeah.","start":469.785,"end":469.94498,"sentiment":"neutral","sentiment_score":0.06232666969299317},{"text":"Yeah.","start":469.94498,"end":470.10498,"sentiment":"neutral","sentiment_score":0.06006646901369095}],"sentiment":"neutral","sentiment_score":0.01998352873223749,"num_words":22,"start":460.45,"end":470.10498},{"sentences":[{"text":"Yeah.","start":470.10498,"end":470.26498,"sentiment":"neutral","sentiment_score":0.05197855830192566},{"text":"It's mounted on the wall, and it's plugged into some white u thing.","start":470.26498,"end":474.60498,"sentiment":"neutral","sentiment_score":0.024081037666362066},{"text":"Like yeah.","start":474.66498,"end":475.965,"sentiment":"neutral","sentiment_score":-0.016121566761285067},{"text":"And there's, like, there's, like, a there's a little black optical box underneath it.","start":476.905,"end":481.32498,"sentiment":"neutral","sentiment_score":-0.037108702185962884},{"text":"Yeah.","start":496.4,"end":496.63998,"sentiment":"neutral","sentiment_score":0.031970322132110596}],"sentiment":"neutral","sentiment_score":-0.004992341742880883,"num_words":31,"start":470.10498,"end":496.63998},{"sentences":[{"text":"Can I send can I send this photo?","start":496.63998,"end":498.905,"sentiment":"neutral","sentiment_score":0.020639501744881272},{"text":"What's your email?","start":501.605,"end":502.745,"sentiment":"neutral","sentiment_score":0.029372215270996094},{"text":"So you want to confirm.","start":515.01,"end":516.39,"sentiment":"neutral","sentiment_score":0.030313003435730936},{"text":"So it's m o r yep.","start":516.93,"end":521.83,"sentiment":"neutral","sentiment_score":0.016077537710467976},{"text":"M o r a I e, moraine.","start":524.865,"end":527.445,"sentiment":"neutral","sentiment_score":0.0067428334483078545}],"sentiment":"neutral","sentiment_score":0.01891250818453986,"num_words":29,"start":496.63998,"end":527.445},{"sentences":[{"text":"Yep.","start":527.505,"end":528.005,"sentiment":"neutral","sentiment_score":0.02181858941912651},{"text":"Oh, so it says moraine@asl.net.","start":536.76,"end":539.0,"sentiment":"neutral","sentiment_score":0.006912640295922756},{"text":"Did I that's it.","start":539.0,"end":540.54004,"sentiment":"neutral","sentiment_score":0.0068970094434916964},{"text":"Okay.","start":542.44,"end":542.94,"sentiment":"neutral","sentiment_score":0.07370942831039429},{"text":"Object.","start":543.48004,"end":543.98004,"sentiment":"neutral","sentiment_score":0.053586527705192566}],"sentiment":"neutral","sentiment_score":0.01760548205735783,"num_words":12,"start":527.505,"end":543.98004},{"sentences":[{"text":"Just put one four zero eight.","start":546.52,"end":554.095,"sentiment":"neutral","sentiment_score":0.025759090359012287},{"text":"Yeah.","start":576.975,"end":577.295,"sentiment":"neutral","sentiment_score":0.07736140489578247},{"text":"So that's sending through now.","start":577.295,"end":578.995,"sentiment":"neutral","sentiment_score":0.15581706166267395},{"text":"So my next question is if this is, like, not every other and you guys have to send one, even though it did say I'm supposed to be provided with one, but that's fine.","start":579.695,"end":589.15497,"sentiment":"neutral","sentiment_score":-0.099505756269483},{"text":"And I know I've read on your site it takes three to five business days to set up the connection.","start":590.05,"end":595.19,"sentiment":"neutral","sentiment_score":-0.11739126294851303}],"sentiment":"neutral","sentiment_score":-0.07151545025408268,"num_words":66,"start":546.52,"end":595.19},{"sentences":[{"text":"Is that is that correct?","start":595.25,"end":596.55,"sentiment":"neutral","sentiment_score":0.09329592436552048},{"text":"And then what happens with this four j of this box that I've got?","start":613.805,"end":617.76,"sentiment":"neutral","sentiment_score":-0.08500550394611699},{"text":"Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address?","start":617.76,"end":623.32,"sentiment":"neutral","sentiment_score":-0.11698975538214047},{"text":"Yeah.","start":638.015,"end":638.335,"sentiment":"neutral","sentiment_score":-0.03828087076544762},{"text":"Because I wanna I need to cancel the four g one so I can get NBN Life Speed or whatever it is at my address with you guys.","start":638.335,"end":647.82996,"sentiment":"neutral","sentiment_score":-0.06525096942537598}],"sentiment":"neutral","sentiment_score":-0.07113213704503847,"num_words":66,"start":595.25,"end":647.82996},{"sentences":[{"text":"Yeah.","start":658.52997,"end":659.00995,"sentiment":"neutral","sentiment_score":0.0006829509511590004},{"text":"See the one above that little black box?","start":659.00995,"end":660.825,"sentiment":"neutral","sentiment_score":-0.008566556265577674},{"text":"Yeah.","start":663.465,"end":663.705,"sentiment":"neutral","sentiment_score":-0.004268772900104523},{"text":"Is that a router or no?","start":663.705,"end":665.245,"sentiment":"neutral","sentiment_score":-0.0201967175429066},{"text":"Yep.","start":668.905,"end":669.405,"sentiment":"neutral","sentiment_score":0.01133913081139326}],"sentiment":"neutral","sentiment_score":-0.010703496854094899,"num_words":17,"start":658.52997,"end":669.405},{"sentences":[{"text":"Yeah.","start":671.865,"end":672.10504,"sentiment":"neutral","sentiment_score":0.027588121592998505},{"text":"So all that set up is just is it say you can get Optic Fiber to the the address.","start":672.10504,"end":676.62,"sentiment":"neutral","sentiment_score":0.026750888185281502},{"text":"Is that correct?","start":676.62,"end":677.60004,"sentiment":"neutral","sentiment_score":0.03962861622373263},{"text":"Alright.","start":679.5,"end":680.0,"sentiment":"neutral","sentiment_score":0.1129513680934906},{"text":"Yep.","start":680.14,"end":680.64,"sentiment":"neutral","sentiment_score":0.0759740024805069}],"sentiment":"neutral","sentiment_score":0.033746648654341696,"num_words":25,"start":671.865,"end":680.64},{"sentences":[{"text":"Yep.","start":687.5,"end":688.0,"sentiment":"neutral","sentiment_score":0.04914877936244011},{"text":"Yes, sir.","start":694.425,"end":695.16504,"sentiment":"neutral","sentiment_score":0.09047011286020279},{"text":"Yeah.","start":712.66,"end":712.98,"sentiment":"neutral","sentiment_score":0.072969451546669},{"text":"Right.","start":712.98,"end":713.48,"sentiment":"neutral","sentiment_score":0.08215823769569397},{"text":"So when I get that okay.","start":713.54,"end":715.06,"sentiment":"neutral","sentiment_score":0.08650580172737439}],"sentiment":"neutral","sentiment_score":0.08220468224449591,"num_words":11,"start":687.5,"end":715.06},{"sentences":[{"text":"I just plug it in all in off there.","start":715.06,"end":717.0,"sentiment":"neutral","sentiment_score":0.0808865808778339},{"text":"Yeah.","start":724.735,"end":724.895,"sentiment":"neutral","sentiment_score":0.030551712960004807},{"text":"Okay.","start":724.895,"end":725.395,"sentiment":"neutral","sentiment_score":0.029558951035141945},{"text":"And does this rather cost me anything or anything like that?","start":725.535,"end":728.335,"sentiment":"neutral","sentiment_score":-0.09801289642399008},{"text":"No.","start":728.335,"end":728.575,"sentiment":"neutral","sentiment_score":-0.13399390876293182}],"sentiment":"neutral","sentiment_score":-0.01843677728396395,"num_words":23,"start":715.06,"end":728.575},{"sentences":[{"text":"Right?","start":728.575,"end":728.895,"sentiment":"neutral","sentiment_score":-0.05621260032057762},{"text":"It's all free.","start":728.895,"end":729.875,"sentiment":"neutral","sentiment_score":0.09923758233586948},{"text":"Yeah.","start":739.3,"end":739.69995,"sentiment":"neutral","sentiment_score":0.08508629351854324},{"text":"It says that this other thing is called a giga hub.","start":739.69995,"end":742.83997,"sentiment":"neutral","sentiment_score":0.05264618044549769},{"text":"GigaHub model.","start":745.775,"end":746.91504,"sentiment":"neutral","sentiment_score":0.06521111354231834}],"sentiment":"neutral","sentiment_score":0.05756203623281585,"num_words":18,"start":728.575,"end":746.91504},{"sentences":[{"text":"I'm just looking at the box when it came in.","start":749.375,"end":751.875,"sentiment":"neutral","sentiment_score":0.00364213353022933},{"text":"Okay.","start":753.935,"end":754.41504,"sentiment":"neutral","sentiment_score":-0.010207578539848328},{"text":"So there's nothing I can do until I get that router.","start":754.41504,"end":756.995,"sentiment":"neutral","sentiment_score":-0.1774276312101971},{"text":"That's fine.","start":760.01,"end":760.75,"sentiment":"neutral","sentiment_score":0.1421632617712021},{"text":"Can you could you see if there's another Internet address active at my address?","start":767.20996,"end":771.87,"sentiment":"neutral","sentiment_score":0.07922002859413624}],"sentiment":"neutral","sentiment_score":-0.01400219112340557,"num_words":38,"start":749.375,"end":771.87},{"sentences":[{"text":"Yes.","start":777.025,"end":777.42505,"sentiment":"neutral","sentiment_score":0.1638038605451584},{"text":"Thank you so much, miss Flynn.","start":777.42505,"end":780.72504,"sentiment":"positive","sentiment_score":0.5174560646216074},{"text":"Thank you.","start":781.185,"end":782.005,"sentiment":"positive","sentiment_score":0.43328167498111725},{"text":"Hello.","start":909.825,"end":910.325,"sentiment":"neutral","sentiment_score":0.03408318758010864},{"text":"Yeah.","start":917.64746,"end":918.14746,"sentiment":"neutral","sentiment_score":-0.10340653359889984}],"sentiment":"positive","sentiment_score":0.3696163865652951,"num_words":11,"start":777.025,"end":918.14746},{"sentences":[{"text":"Because here's the previous provider.","start":926.35,"end":927.88995,"sentiment":"neutral","sentiment_score":-0.16203246414661407},{"text":"Yeah.","start":941.355,"end":941.59503,"sentiment":"neutral","sentiment_score":-0.045154958963394165},{"text":"Can you cancel it?","start":941.59503,"end":942.895,"sentiment":"neutral","sentiment_score":-0.07744532264769077},{"text":"Yeah.","start":979.235,"end":979.735,"sentiment":"neutral","sentiment_score":0.05073986202478409},{"text":"Yep.","start":979.795,"end":980.295,"sentiment":"neutral","sentiment_score":0.07400314509868622}],"sentiment":"neutral","sentiment_score":-0.08669629693031311,"num_words":12,"start":926.35,"end":980.295},{"sentences":[{"text":"Of how much money?","start":991.99005,"end":993.21,"sentiment":"neutral","sentiment_score":-0.056245177052915096},{"text":"Understand it.","start":998.895,"end":1000.03503,"sentiment":"neutral","sentiment_score":-0.0526890829205513},{"text":"No.","start":1006.655,"end":1006.895,"sentiment":"neutral","sentiment_score":-0.1342581808567047},{"text":"No.","start":1006.895,"end":1007.055,"sentiment":"neutral","sentiment_score":-0.23578569293022156},{"text":"No.","start":1007.055,"end":1007.215,"sentiment":"neutral","sentiment_score":-0.291273295879364}],"sentiment":"neutral","sentiment_score":-0.11018622707989481,"num_words":9,"start":991.99005,"end":1007.215},{"sentences":[{"text":"No.","start":1007.215,"end":1007.295,"sentiment":"neutral","sentiment_score":-0.2159247994422913},{"text":"No.","start":1007.295,"end":1007.795,"sentiment":"neutral","sentiment_score":-0.1938093900680542},{"text":"That's it doesn't make sense.","start":1007.935,"end":1009.555,"sentiment":"neutral","sentiment_score":-0.2835133373737335},{"text":"No.","start":1009.79004,"end":1009.95,"sentiment":"negative","sentiment_score":-0.38105839490890503},{"text":"That doesn't make sense.","start":1009.95,"end":1010.99005,"sentiment":"negative","sentiment_score":-0.45553723722696304}],"sentiment":"negative","sentiment_score":-0.3358756850163142,"num_words":12,"start":1007.215,"end":1010.99005},{"sentences":[{"text":"Because someone's lived here before me and actually used the Internet here.","start":1010.99005,"end":1014.45,"sentiment":"neutral","sentiment_score":-0.2108041395743688},{"text":"Okay.","start":1016.51,"end":1016.75,"sentiment":"neutral","sentiment_score":-0.08713911473751068},{"text":"I know what charge you're talking about.","start":1016.75,"end":1018.03,"sentiment":"neutral","sentiment_score":-0.09844573906489781},{"text":"You're charging you're talking about a charge to set this up, but it's already been set up.","start":1018.03,"end":1021.65,"sentiment":"neutral","sentiment_score":-0.11357596648090026},{"text":"No.","start":1028.2451,"end":1028.7451,"sentiment":"neutral","sentiment_score":-0.32581761479377747}],"sentiment":"neutral","sentiment_score":-0.14638205284350797,"num_words":38,"start":1010.99005,"end":1028.7451},{"sentences":[{"text":"It's definitely not.","start":1030.4851,"end":1031.545,"sentiment":"negative","sentiment_score":-0.4304185708363851},{"text":"That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router.","start":1060.755,"end":1068.115,"sentiment":"neutral","sentiment_score":-0.005986389393607776},{"text":"And this has already been set up, though.","start":1068.115,"end":1069.875,"sentiment":"neutral","sentiment_score":-0.035755418706685305},{"text":"It's already set up.","start":1069.875,"end":1071.255,"sentiment":"neutral","sentiment_score":-0.030137427616864443},{"text":"Someone someone already lived here before me and set up this service.","start":1071.76,"end":1074.98,"sentiment":"neutral","sentiment_score":-0.026298058219254017}],"sentiment":"neutral","sentiment_score":-0.04456540934431056,"num_words":48,"start":1030.4851,"end":1074.98},{"sentences":[{"text":"I have to get in touch with the the landlord then because I don't think that's right.","start":1089.865,"end":1094.5249,"sentiment":"neutral","sentiment_score":-0.19697629265925465},{"text":"Because I've already they've already set up the Internet.","start":1095.1449,"end":1097.1449,"sentiment":"neutral","sentiment_score":-0.04588374826643202},{"text":"Someone's already lived here before me.","start":1097.1449,"end":1099.005,"sentiment":"neutral","sentiment_score":-0.06110281745592753},{"text":"Okay.","start":1115.3451,"end":1115.8451,"sentiment":"neutral","sentiment_score":-0.033368222415447235},{"text":"But can you cancel my other provider?","start":1116.0651,"end":1119.525,"sentiment":"neutral","sentiment_score":-0.11601621976920537}],"sentiment":"neutral","sentiment_score":-0.12434123437851667,"num_words":40,"start":1089.865,"end":1119.525},{"sentences":[{"text":"Can you still cancel my other provider?","start":1122.385,"end":1124.305,"sentiment":"neutral","sentiment_score":-0.11521004246813911},{"text":"Because I still need to get the Internet anyway.","start":1124.305,"end":1126.885,"sentiment":"neutral","sentiment_score":-0.09238664888673359},{"text":"Okay.","start":1131.96,"end":1132.28,"sentiment":"neutral","sentiment_score":0.24262627959251404},{"text":"That is good.","start":1132.28,"end":1133.1799,"sentiment":"positive","sentiment_score":0.40650973717371625},{"text":"Okay.","start":1135.96,"end":1136.46,"sentiment":"neutral","sentiment_score":0.15054117143154144}],"sentiment":"neutral","sentiment_score":-0.001202546414874849,"num_words":21,"start":1122.385,"end":1136.46},{"sentences":[{"text":"Oh, so you can activate it now.","start":1136.6,"end":1138.38,"sentiment":"neutral","sentiment_score":0.16316272531236922},{"text":"So will it work from tonight or not?","start":1140.9349,"end":1143.115,"sentiment":"neutral","sentiment_score":0.08298271102830768},{"text":"Okay.","start":1152.215,"end":1152.715,"sentiment":"neutral","sentiment_score":0.1839519739151001},{"text":"Okay.","start":1158.59,"end":1159.09,"sentiment":"neutral","sentiment_score":0.04733680188655853},{"text":"Alright.","start":1161.07,"end":1161.47,"sentiment":"neutral","sentiment_score":0.041729819029569626}],"sentiment":"neutral","sentiment_score":0.11550107556912634,"num_words":18,"start":1136.6,"end":1161.47},{"sentences":[{"text":"I'll talk with the landlord on my end, but you just do the charge.","start":1161.47,"end":1164.6699,"sentiment":"neutral","sentiment_score":-0.015716384098465954},{"text":"And if I have to, I'll just pay for the charge myself.","start":1164.6699,"end":1167.09,"sentiment":"neutral","sentiment_score":-0.06710669801880915},{"text":"Okay.","start":1177.725,"end":1178.225,"sentiment":"neutral","sentiment_score":0.006293470039963722},{"text":"That's fine.","start":1184.4501,"end":1185.51,"sentiment":"neutral","sentiment_score":0.04064618516713381},{"text":"Yeah.","start":1186.2101,"end":1186.53,"sentiment":"neutral","sentiment_score":0.055105969309806824}],"sentiment":"neutral","sentiment_score":-0.02942059813067317,"num_words":30,"start":1161.47,"end":1186.53},{"sentences":[{"text":"Yeah.","start":1186.53,"end":1186.6901,"sentiment":"neutral","sentiment_score":0.08504728972911835},{"text":"That's okay.","start":1186.6901,"end":1187.51,"sentiment":"neutral","sentiment_score":0.1419893577694893},{"text":"Alright.","start":1197.0569,"end":1197.377,"sentiment":"positive","sentiment_score":0.5515469312667847},{"text":"Thank you so much.","start":1197.377,"end":1198.277,"sentiment":"positive","sentiment_score":0.854234516620636},{"text":"Bye bye.","start":1200.497,"end":1201.2369,"sentiment":"positive","sentiment_score":0.5068459957838058}],"sentiment":"positive","sentiment_score":0.5351202994585037,"num_words":10,"start":1186.53,"end":1201.2369},{"sentences":[{"text":"You too.","start":1201.4569,"end":1202.017,"sentiment":"positive","sentiment_score":0.4389640539884567},{"text":"Thank you, Phil.","start":1202.017,"end":1202.9169,"sentiment":"positive","sentiment_score":0.4667475645740827}],"sentiment":"positive","sentiment_score":0.4556341603398323,"num_words":5,"start":1201.4569,"end":1202.9169}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. How are you going? I just had a quick question.\n\nChannel 0: Mhmm. Mhmm.\n\nChannel 1: So I moved into an apartment recently, and I just purchased the Internet package, which is, like, I think, 50 megabytes download and 20 megabytes upload. My question was, I purchased it, and I said they're gonna deliver the router and everything, which is fine. But I'm currently got a four g office network at the house, but I don't think it's, like, restricted to an address. If I've signed\n\nChannel 0: Mhmm.\n\nChannel 1: up with you guys, which I want to, because you're the only one that has NBN fiber in the building I live in. What my question is is, will this Optus plan I have to obviously cancel it myself. But will I be able to get the Internet from the NBN network that I've signed up with you guys?\n\nChannel 0: Mhmm. Okay. So just to clear, you have a previous Internet service provider?\n\nChannel 1: I've got Optus, but I've only got a four g router. So it's not even plugged into the wall.\n\nChannel 0: Mhmm. Okay. Is there are there also provided by them?\n\nChannel 1: Yes. They provided this router. And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super Network.\n\nChannel 0: Mhmm. Okay. So, actually, we're currently checking your order right now, and this contract has a free router. So if after we activate the service at the address, you don't need to use that anymore because we were going to provide a new router then, which is already preconfigured,\n\nChannel 1: Oh.\n\nChannel 0: which is that router is the one you will be plug in there\n\nChannel 1: The three out of the 30 heat is what I'll use. The one that's already at LPL. Is that what you're saying?\n\nChannel 0: for you? You mean the block box or the white box mounted on your wall?\n\nChannel 1: There's I'm sorry. There's a black there's, like,\n\nChannel 0: Mhmm.\n\nChannel 1: a black mirror\n\nChannel 0: Yeah.\n\nChannel 1: that's up up\n\nChannel 0: Yeah.\n\nChannel 1: here in\n\nChannel 0: So\n\nChannel 1: the top\n\nChannel 0: that\n\nChannel 1: of my\n\nChannel 0: is\n\nChannel 1: thumb.\n\nChannel 0: the\n\nChannel 1: Yep.\n\nChannel 0: that is the network termination device on where the routers should be connected.\n\nChannel 1: Okay. So this isn't a router even though it says power, broadband service, Ethernet. This is like an NBN box. Is that right?\n\nChannel 0: Can you see the back details of it? Is there a, like, a sticker at the back of it?\n\nChannel 1: I think I can grab it out. Is there a sticker at the back? Is there a sticker on the front of it, and it says default setting o n u max, and then it's got a number, and it's my IP address.\n\nChannel 0: Okay.\n\nChannel 1: Is it this is\n\nChannel 0: Can\n\nChannel 1: looks\n\nChannel 0: you\n\nChannel 1: like\n\nChannel 0: see\n\nChannel 1: a retrofit.\n\nChannel 0: the mhmm. Yeah. Can you read the model of it?\n\nChannel 1: Is it this o n u Max in this number? F885F903EDE2.\n\nChannel 0: Mhmm. How about the name of the router, the full name?\n\nChannel 1: What is the name of it? How do I find it out? Optical receiver.\n\nChannel 0: But have you used that before or not\n\nChannel 1: No.\n\nChannel 0: yet?\n\nChannel 1: I should never use it before. This has been here since I moved in.\n\nChannel 0: Okay. I see. So I think you should keep that one instead because\n\nChannel 1: Yeah. Can I just use this or no?\n\nChannel 0: Actually, we're not sure because you said that that's an NBN router.\n\nChannel 1: I don't know if it's MBN. It's just it's just a black router. How can I hold on? There's a QR code. Let me scan it and see what stuff when I do\n\nChannel 0: No.\n\nChannel 1: this.\n\nChannel 0: Can you provide us the full name of the router, like the Brandon model, first to check if ever if that's compatible?\n\nChannel 1: I think I have to go to this QR code that it's put on there. Hold on.\n\nChannel 0: Mhmm.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: Sure.\n\nChannel 1: normally can lift it out, but it's got, like, a bracket. Like, it's being bracketed into the wall, so I don't wanna touch it. Did you get to see it last? It's first. Where is this?\n\nAll the way is left to left. What is this? Is that that's a black oh, let me try and get it out. No. I can't.\n\nWhat if I go to the IP address on it? Will that make a difference?\n\nChannel 0: Yes. You can also determine there or see there the model of the router, the brand of it. But you need to log in to the router's interface via your browser. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Type in the default access for you to access it.\n\nChannel 1: Problem is I don't know what brand it is or anything about it. But but it's already so there's like there's like a there's like a a white thing that's got a u on it, and then this router's plugging into that white thing with the u on it. I don't know how to explain\n\nChannel 0: Okay.\n\nChannel 1: it. Like, it's part of the it comes\n\nChannel 0: Yeah.\n\nChannel 1: with it comes with a free router in the property, the Place I'm living.\n\nChannel 0: Mhmm.\n\nChannel 1: Like, this is\n\nChannel 0: Mhmm. Is it okay if I request a picture of the router\n\nChannel 1: yeah.\n\nChannel 0: via\n\nChannel 1: Can I\n\nChannel 0: email\n\nChannel 1: just\n\nChannel 0: for me to check?\n\nChannel 1: yeah? I'll do that now. Like, if the problem is, it's it looks like it's, like, sealed into the wall, but it's not. It's on a bracket. I feel like I can't get it out without breaking it.\n\nChannel 0: Yeah. I think that is the NTT box,\n\nChannel 1: Yeah. I\n\nChannel 0: not\n\nChannel 1: think\n\nChannel 0: the\n\nChannel 1: that's\n\nChannel 0: router.\n\nChannel 1: yeah. That makes sense. What is that is that is that, like, your version of the NBN box? I'm trying to understand.\n\nChannel 0: Yeah. That's correct. So\n\nChannel 1: Yeah.\n\nChannel 0: that is the equipment from Supa Network for the customer to establish the connection\n\nChannel 1: Yes.\n\nChannel 0: via\n\nChannel 1: So it's\n\nChannel 0: router.\n\nChannel 1: so it's black and still looks like a router, but it's pretty much just a transmitter.\n\nChannel 0: Yeah. It's mounted on your wall.\n\nChannel 1: Yeah. Yeah. Yeah. Yeah. It's\n\nChannel 0: Yeah.\n\nChannel 1: mounted\n\nChannel 0: That's\n\nChannel 1: on the wall,\n\nChannel 0: correct.\n\nChannel 1: and it's plugged into some white u\n\nChannel 0: Another\n\nChannel 1: thing.\n\nChannel 0: box?\n\nChannel 1: Like yeah. And\n\nChannel 0: Yeah.\n\nChannel 1: there's, like,\n\nChannel 0: So\n\nChannel 1: there's,\n\nChannel 0: that\n\nChannel 1: like,\n\nChannel 0: is\n\nChannel 1: a there's a little black optical box underneath it.\n\nChannel 0: mhmm. Yeah. So I think you're referring to the network termination device. So you mean there is also a router connected to it?\n\nChannel 1: Yeah. Can\n\nChannel 0: Or\n\nChannel 1: I send can I send this photo?\n\nChannel 0: yeah. Sure. You can\n\nChannel 1: What's\n\nChannel 0: send\n\nChannel 1: your\n\nChannel 0: it.\n\nChannel 1: email?\n\nChannel 0: My email is moraine, m o r a I n e,\n\nChannel 1: So\n\nChannel 0: at\n\nChannel 1: you want\n\nChannel 0: aritale\n\nChannel 1: to confirm. So\n\nChannel 0: mhmm.\n\nChannel 1: it's m o r\n\nChannel 0: R a\n\nChannel 1: yep.\n\nChannel 0: I n e.\n\nChannel 1: M o r a I e, moraine. Yep.\n\nChannel 0: Mhmm. Moraine@airtel.net.au.\n\nChannel 1: Oh, so it says moraine@asl.net. Did I that's it.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Object. Just put one four zero eight. Yeah. So that's sending through now.\n\nSo my next question is if this is, like, not every other and you guys have to send one, even though it did say I'm supposed to be provided with one, but that's fine. And I know I've read on your site it takes three to five business days to set up the\n\nChannel 0: Mhmm.\n\nChannel 1: connection.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Is that is that\n\nChannel 0: Mhmm.\n\nChannel 1: correct?\n\nChannel 0: Yeah. That's correct. So once we activated the service within this day, we'll then send you the router tomorrow. Then once shipped, it will take, yeah, three to five business days to arrive at the address.\n\nChannel 1: And then what happens with this four j of this box that I've got? Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address?\n\nChannel 0: Yeah. Actually, we can check it right now, and we won't it will not proceed us to process activate the service if ever there's an existing\n\nChannel 1: Yeah. Because I wanna\n\nChannel 0: connection at the address.\n\nChannel 1: I need to cancel the four g one so I can get NBN Life Speed or whatever it is at my address with you guys.\n\nChannel 0: Okay. I see. So I received the image images that you sent. Is this the one you're referring a router?\n\nChannel 1: Yeah. See the one above that little black box?\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. Is that a router or no?\n\nChannel 0: Yeah. This is not the router. This is the\n\nChannel 1: Yep.\n\nChannel 0: both of this is the NTT box.\n\nChannel 1: Yeah. So all that\n\nChannel 0: From\n\nChannel 1: set\n\nChannel 0: seven.\n\nChannel 1: up is\n\nChannel 0: Right?\n\nChannel 1: just is it say you can get Optic Fiber to the the address. Is that correct?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Alright.\n\nChannel 0: So you\n\nChannel 1: Yep.\n\nChannel 0: still be needing a router connected to the black box, the big one,\n\nChannel 1: Yep.\n\nChannel 0: yeah, using that yellow cable. So once you\n\nChannel 1: Yes,\n\nChannel 0: receive\n\nChannel 1: sir.\n\nChannel 0: the router that we will we're going to send you, you just need to connect the router to this one port Ethernet cable, the first one, the first port.\n\nChannel 1: Yeah. Right. So when I get that okay. I just plug it in all in off there.\n\nChannel 0: Yeah. And connected at the one port at the back of your router.\n\nChannel 1: Yeah. Okay. And does this rather cost me anything or anything like that? No. Right?\n\nIt's all free.\n\nChannel 0: Yeah. This is a part of the plan that you selected in the contract. The router is free.\n\nChannel 1: Yeah. It says that this other thing is called a giga hub. GigaHub model. I'm just looking at the box when it came in. Okay.\n\nSo there's nothing I can do until I get that router.\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: That's\n\nChannel 0: And\n\nChannel 1: fine.\n\nChannel 0: once we yeah. We're going to update you then once we activated this service successfully.\n\nChannel 1: Can you could you see if there's another Internet address active at my address?\n\nChannel 0: Yeah. Sure. Is it okay if I put you on hold? Let me just check.\n\nChannel 1: Yes. Thank you so much, miss\n\nChannel 0: Okay.\n\nChannel 1: Flynn.\n\nChannel 0: Hang on.\n\nChannel 1: Thank you.\n\nChannel 0: Hello, Patrick?\n\nChannel 1: Hello.\n\nChannel 0: Yes. Thank you for waiting. So upon checking with the Supa Network, there's\n\nChannel 1: Yeah.\n\nChannel 0: a existing provider at the address. So I think you need to cancel the previous provider before we activate.\n\nChannel 1: Because here's the previous provider.\n\nChannel 0: Yeah. Actually, we cannot see it on our end, but we'll try to request it to cancel the like, we're the one who will be cancelling it.\n\nChannel 1: Yeah. Can you cancel it?\n\nChannel 0: Yeah. Okay. Hang on. Let me just coordinate it with the super. Hello, Patrick?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Yeah. So it's all good now. We can activate the service, but please do note that there is a new dwelling charge\n\nChannel 1: Of\n\nChannel 0: for\n\nChannel 1: how\n\nChannel 0: the\n\nChannel 1: much\n\nChannel 0: service.\n\nChannel 1: money?\n\nChannel 0: Are you a tenant or the property owner?\n\nChannel 1: Understand it.\n\nChannel 0: Yeah. So this is a $300, which should be paid\n\nChannel 1: No.\n\nChannel 0: by\n\nChannel 1: No. No.\n\nChannel 0: the\n\nChannel 1: No.\n\nChannel 0: lot\n\nChannel 1: No.\n\nChannel 0: owner\n\nChannel 1: That's\n\nChannel 0: or\n\nChannel 1: it doesn't\n\nChannel 0: landlord.\n\nChannel 1: make sense. No. That doesn't make sense. Because someone's lived here before me and actually used the Internet here. Okay.\n\nI know what charge you're talking about. You're charging you're talking about a charge to set this up, but it's already been set up.\n\nChannel 0: Yeah. But I think this is a new address. That's\n\nChannel 1: No.\n\nChannel 0: why.\n\nChannel 1: It's definitely not.\n\nChannel 0: This is a, yeah, this is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. But Supa Network is the one who will contact you for this once we activate the service. And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it.\n\nChannel 1: That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router. And this has already been set up, though. It's already set up. Someone someone already lived here before me and set up this service.\n\nChannel 0: Okay. I see. But according to Supa Network, there's a new dwelling fee applies to this address. Yeah.\n\nChannel 1: I have to get in touch with the the landlord then because I don't think that's right.\n\nChannel 0: Yeah.\n\nChannel 1: Because I've already they've already set up the Internet. Someone's already lived here before me.\n\nChannel 0: Mhmm. If that's the case, I think you should coordinate with the Supa network directly. Maybe they did not just updated their records if you said the new dwelling fee charges is already settled.\n\nChannel 1: Okay. But\n\nChannel 0: Yeah. At least\n\nChannel 1: can you\n\nChannel 0: we have\n\nChannel 1: cancel\n\nChannel 0: nothing to\n\nChannel 1: my\n\nChannel 0: do with\n\nChannel 1: other\n\nChannel 0: it.\n\nChannel 1: provider?\n\nChannel 0: Sorry?\n\nChannel 1: Can you still cancel my other provider? Because I still need to get the Internet anyway.\n\nChannel 0: Yeah. The status of the address is available now.\n\nChannel 1: Okay. That is good.\n\nChannel 0: So we can activate it now.\n\nChannel 1: Okay. Oh, so you can activate it now.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: So will it work from tonight or not?\n\nChannel 0: Actually, our activation process is within twenty four hours.\n\nChannel 1: Okay.\n\nChannel 0: Within twenty four hours, you'll receive a SMS message that it is successful.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: Alright. I'll talk with the landlord on my end, but you just do the charge. And if I have to, I'll just pay for the charge myself.\n\nChannel 0: Yeah. We can still connect the Internet even if the NFC charges hasn't been paid yet, if ever. But\n\nChannel 1: Okay.\n\nChannel 0: please know that your account may be suspended if the payment isn't made by the due date. So I just essentially,\n\nChannel 1: That's\n\nChannel 0: if you spoke\n\nChannel 1: fine.\n\nChannel 0: with them. Mhmm.\n\nChannel 1: Yeah. Yeah. That's okay.\n\nChannel 0: Yeah. Okay then. We'll update you once the activation is successful and when the router is shipped.\n\nChannel 1: Alright. Thank you so much.\n\nChannel 0: You're welcome. Bye. Have a great\n\nChannel 1: Bye\n\nChannel 0: day.\n\nChannel 1: bye. You too. Thank you, Phil.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":0.19788432121276855},{"text":"Good afternoon.","start":2.08,"end":2.8999999,"sentiment":"positive","sentiment_score":0.44492965936660767},{"text":"This is Maureen from Airtel tech support.","start":3.04,"end":5.7,"sentiment":"positive","sentiment_score":0.40669445054871695},{"text":"How can I assist you today?","start":6.0,"end":7.46,"sentiment":"positive","sentiment_score":0.4259364604949951}],"sentiment":"positive","sentiment_score":0.40563897229731083,"channel":0,"num_words":16,"start":1.68,"end":7.46},{"sentences":[{"text":"Hi.","start":7.9199996,"end":8.16,"sentiment":"neutral","sentiment_score":0.19174152612686157},{"text":"How are you going?","start":8.16,"end":8.8,"sentiment":"neutral","sentiment_score":0.18908996507525444},{"text":"I just had a quick 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in.","start":39.53,"end":46.865,"sentiment":"neutral","sentiment_score":-0.06920085134713547},{"text":"What my question is is, will this Optus plan I have to obviously cancel it myself.","start":46.865,"end":52.065002,"sentiment":"neutral","sentiment_score":-0.26905653066933155},{"text":"But will I be able to get the Internet from the NBN network that I've signed up with you guys?","start":52.065002,"end":57.605003,"sentiment":"neutral","sentiment_score":-0.04812155561521649}],"sentiment":"neutral","sentiment_score":-0.11625347769487712,"channel":1,"num_words":59,"start":39.53,"end":57.605003},{"sentences":[{"text":"Mhmm.","start":59.68,"end":60.18,"sentiment":"neutral","sentiment_score":-0.03283363953232765},{"text":"Okay.","start":60.48,"end":60.8,"sentiment":"neutral","sentiment_score":-0.0352478101849556},{"text":"So just to clear, you have a previous Internet service 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them?","start":76.825,"end":79.645,"sentiment":"neutral","sentiment_score":-0.0040534817380830646}],"sentiment":"neutral","sentiment_score":-0.009000727441161871,"channel":0,"num_words":10,"start":75.865,"end":79.645},{"sentences":[{"text":"Yes.","start":80.445,"end":80.845,"sentiment":"neutral","sentiment_score":0.03931635990738869},{"text":"They provided this router.","start":80.845,"end":82.205,"sentiment":"neutral","sentiment_score":0.017169182188808918},{"text":"And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super 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is the network termination device on where the routers should be connected.","start":146.64,"end":152.955,"sentiment":"neutral","sentiment_score":0.04965617679632627}],"sentiment":"neutral","sentiment_score":0.04965617679632627,"channel":0,"num_words":13,"start":146.64,"end":152.955},{"sentences":[{"text":"Okay.","start":154.9,"end":155.37999,"sentiment":"neutral","sentiment_score":0.024735383689403537},{"text":"So this isn't a router even though it says power, broadband service, Ethernet.","start":155.37999,"end":160.34,"sentiment":"neutral","sentiment_score":-0.033588032166545205},{"text":"This is like an NBN box.","start":160.34,"end":161.715,"sentiment":"neutral","sentiment_score":0.018406524633367855},{"text":"Is that right?","start":161.875,"end":162.69499,"sentiment":"neutral","sentiment_score":0.06763778751095136}],"sentiment":"neutral","sentiment_score":-0.004285066267070563,"channel":1,"num_words":23,"start":154.9,"end":162.69499},{"sentences":[{"text":"Can you see the back 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it.","start":1049.005,"end":1060.15,"sentiment":"neutral","sentiment_score":-0.17771795123815537}],"sentiment":"neutral","sentiment_score":-0.10398116151631719,"channel":0,"num_words":71,"start":1031.0599,"end":1060.15},{"sentences":[{"text":"That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router.","start":1060.755,"end":1068.115,"sentiment":"neutral","sentiment_score":-0.005986389393607776},{"text":"And this has already been set up, though.","start":1068.115,"end":1069.875,"sentiment":"neutral","sentiment_score":-0.035755418706685305},{"text":"It's already set up.","start":1069.875,"end":1071.255,"sentiment":"neutral","sentiment_score":-0.030137427616864443},{"text":"Someone someone already lived here before me and set up this service.","start":1071.76,"end":1074.98,"sentiment":"neutral","sentiment_score":-0.026298058219254017}],"sentiment":"neutral","sentiment_score":-0.018841865244838926,"channel":1,"num_words":45,"start":1060.755,"end":1074.98},{"sentences":[{"text":"Okay.","start":1078.9249,"end":1079.165,"sentiment":"neutral","sentiment_score":-0.033366911113262177},{"text":"I see.","start":1079.165,"end":1079.82,"sentiment":"neutral","sentiment_score":-0.03721018508076668},{"text":"But according to Supa Network, there's a new dwelling fee applies to this address.","start":1080.0599,"end":1085.84,"sentiment":"neutral","sentiment_score":-0.13692604856831686},{"text":"Yeah.","start":1089.74,"end":1090.24,"sentiment":"neutral","sentiment_score":-0.16051173210144043}],"sentiment":"neutral","sentiment_score":-0.12140353851848179,"channel":0,"num_words":18,"start":1078.9249,"end":1090.24},{"sentences":[{"text":"I have to get in touch with the the landlord then because I don't think that's right.","start":1089.865,"end":1094.5249,"sentiment":"neutral","sentiment_score":-0.19697629265925465}],"sentiment":"neutral","sentiment_score":-0.19697629265925465,"channel":1,"num_words":17,"start":1089.865,"end":1094.5249},{"sentences":[{"text":"Yeah.","start":1094.2999,"end":1094.685,"sentiment":"neutral","sentiment_score":-0.0604381300508976}],"sentiment":"neutral","sentiment_score":-0.0604381300508976,"channel":0,"num_words":1,"start":1094.2999,"end":1094.685},{"sentences":[{"text":"Because I've already they've already set up the Internet.","start":1095.1449,"end":1097.1449,"sentiment":"neutral","sentiment_score":-0.04588374826643202},{"text":"Someone's already lived here before 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you still cancel my other provider?","start":1122.385,"end":1124.305,"sentiment":"neutral","sentiment_score":-0.11521004246813911},{"text":"Because I still need to get the Internet anyway.","start":1124.305,"end":1126.885,"sentiment":"neutral","sentiment_score":-0.09238664888673359}],"sentiment":"neutral","sentiment_score":-0.1023718835785985,"channel":1,"num_words":16,"start":1122.385,"end":1126.885},{"sentences":[{"text":"Yeah.","start":1127.835,"end":1128.335,"sentiment":"neutral","sentiment_score":0.05557321384549141},{"text":"The status of the address is available now.","start":1128.715,"end":1131.135,"sentiment":"neutral","sentiment_score":0.12049657478928566}],"sentiment":"neutral","sentiment_score":0.11328286801775296,"channel":0,"num_words":9,"start":1127.835,"end":1131.135},{"sentences":[{"text":"Okay.","start":1131.96,"end":1132.28,"sentiment":"neutral","sentiment_score":0.24262627959251404},{"text":"That is 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successful.","start":1152.665,"end":1157.485,"sentiment":"neutral","sentiment_score":0.19762716843531683}],"sentiment":"neutral","sentiment_score":0.19762716843531683,"channel":0,"num_words":13,"start":1152.665,"end":1157.485},{"sentences":[{"text":"Okay.","start":1158.59,"end":1159.09,"sentiment":"neutral","sentiment_score":0.04733680188655853}],"sentiment":"neutral","sentiment_score":0.04733680188655853,"channel":1,"num_words":1,"start":1158.59,"end":1159.09},{"sentences":[{"text":"Mhmm.","start":1159.385,"end":1159.865,"sentiment":"neutral","sentiment_score":0.023915166035294533},{"text":"Yeah.","start":1159.865,"end":1160.365,"sentiment":"neutral","sentiment_score":0.026592830196022987}],"sentiment":"neutral","sentiment_score":0.02525399811565876,"channel":0,"num_words":2,"start":1159.385,"end":1160.365},{"sentences":[{"text":"Alright.","start":1161.07,"end":1161.47,"sentiment":"neutral","sentiment_score":0.041729819029569626},{"text":"I'll talk with the landlord on my end, but you 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great","start":1200.11,"end":1200.67,"sentiment":"positive","sentiment_score":0.7456663846969604}],"sentiment":"positive","sentiment_score":0.7287997504075369,"channel":0,"num_words":6,"start":1198.75,"end":1200.67},{"sentences":[{"text":"Bye","start":1200.497,"end":1200.7369,"sentiment":"positive","sentiment_score":0.6045235395431519}],"sentiment":"positive","sentiment_score":0.6045235395431519,"channel":1,"num_words":1,"start":1200.497,"end":1200.7369},{"sentences":[{"text":"day.","start":1200.67,"end":1201.17,"sentiment":"positive","sentiment_score":0.6252195835113525}],"sentiment":"positive","sentiment_score":0.6252195835113525,"channel":0,"num_words":1,"start":1200.67,"end":1201.17},{"sentences":[{"text":"bye.","start":1200.7369,"end":1201.2369,"sentiment":"positive","sentiment_score":0.40916845202445984},{"text":"You too.","start":1201.4569,"end":1202.017,"sentiment":"positive","sentiment_score":0.4389640539884567},{"text":"Thank you, Phil.","start":1202.017,"end":1202.9169,"sentiment":"positive","sentiment_score":0.4667475645740827}],"sentiment":"positive","sentiment_score":0.44788987562060356,"channel":1,"num_words":6,"start":1200.7369,"end":1202.9169}]},"summary":{"result":"success","short":"A customer called Airtel tech support to inquire about internet service from their new four g office network. They were directed to send a picture of their router via email, but were also asked about the type of router and if it is compatible with their current one. The representative explains that the router is a black one and cannot activate the service until it is activated. The customer was advised to inform their landlord about a new dwelling charge and can cancel their previous provider if needed. The activation process will be within 24 hours."},"intents":{"segments":[{"text":"So just to clear, you have a previous Internet service provider?","start_word":161,"end_word":171,"intents":[{"intent":"Inquire about previous internet service provider","confidence_score":0.07356985}]},{"text":"So just to clear, you have a previous Internet service provider? I've got Optus, but I've only got a four g router. So it's not even plugged into the wall. Mhmm. Okay.","start_word":161,"end_word":192,"intents":[{"intent":"Express confusion about previous internet service provider","confidence_score":0.0005916556}]},{"text":"I've got Optus, but I've only got a four g router. So it's not even plugged into the wall. Mhmm. Okay.","start_word":172,"end_word":192,"intents":[{"intent":"Seek clarification on router configuration","confidence_score":0.00031374738}]},{"text":"Is there are there also provided by them? Yes.","start_word":193,"end_word":201,"intents":[{"intent":"Inquire about router availability","confidence_score":0.008947249}]},{"text":"so it's black and still looks like a router, but it's pretty much just a transmitter. Yeah.","start_word":975,"end_word":991,"intents":[{"intent":"Set up router","confidence_score":0.5549824}]},{"text":"Can Or I send can I send this photo? yeah. Sure.","start_word":1063,"end_word":1073,"intents":[{"intent":"Send photo","confidence_score":0.2622721}]},{"text":"So once we activated the service within this day, we'll then send you the router tomorrow. Then once shipped, it will take, yeah, three to five business days to arrive at the address.","start_word":1214,"end_word":1246,"intents":[{"intent":"Activate service","confidence_score":0.08193885},{"intent":"Activate service","confidence_score":0.0127886}]},{"text":"Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address? Yeah.","start_word":1261,"end_word":1279,"intents":[{"intent":"Check connection status","confidence_score":0.045083553}]},{"text":"This is not the router. This is the Yep. both of this is the NTT box. Yeah. So all that From set seven. up is Right? just is it say you can get Optic Fiber to the the address. Is that correct? Yeah.","start_word":1376,"end_word":1418,"intents":[{"intent":"Confirm router connection","confidence_score":0.011004519}]},{"text":"Can you could you see if there's another Internet address active at my address? Yeah.","start_word":1602,"end_word":1616,"intents":[{"intent":"Check information","confidence_score":0.00019556006}]},{"text":"Can you could you see if there's another Internet address active at my address? Yeah. Sure.","start_word":1602,"end_word":1617,"intents":[{"intent":"Activate new address","confidence_score":0.031123225}]},{"text":"a existing provider at the address. So I think you need to cancel the previous provider before we activate. Because here's the previous provider. Yeah.","start_word":1660,"end_word":1684,"intents":[{"intent":"Cancel previous provider","confidence_score":0.8170041}]},{"text":"Let me just coordinate it with the super. Hello, Patrick?","start_word":1720,"end_word":1729,"intents":[{"intent":"Coordinate service","confidence_score":0.6609835}]},{"text":"I know what charge you're talking about. You're charging you're talking about a charge to set this up, but it's already been set up. Yeah.","start_word":1815,"end_word":1839,"intents":[{"intent":"Determine charge","confidence_score":0.02390073}]},{"text":"This is a, yeah, this is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. But Supa Network is the one who will contact you for this once we activate the service.","start_word":1854,"end_word":1899,"intents":[{"intent":"Clarify fee","confidence_score":0.029418962},{"intent":"Connect new premises to internet network","confidence_score":0.11522123}]},{"text":"And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it.","start_word":1901,"end_word":1925,"intents":[{"intent":"Inform landlord about charge and arrangement with landlord","confidence_score":0.0000027543233}]},{"text":"The status of the address is available now. Okay. That is good.","start_word":2091,"end_word":2102,"intents":[{"intent":"Check availability of address","confidence_score":0.003799794}]},{"text":"So we can activate it now. Okay.","start_word":2103,"end_word":2109,"intents":[{"intent":"Confirm activation","confidence_score":0.03537304}]},{"text":"I'll talk with the landlord on my end, but you just do the charge. And if I have to, I'll just pay for the charge myself. Yeah.","start_word":2154,"end_word":2180,"intents":[{"intent":"Express agreement to charge for account","confidence_score":2.5848358e-8}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19788432121276855},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.41676607728004456},{"text":"Hi. How are you going? I just had a quick Mhmm. question. Mhmm. So I moved into an apartment recently, and I just purchased the Internet package, which is, like, I think, 50 megabytes download and 20 megabytes upload. My question was, I purchased it, and I said they're gonna deliver the router and everything, which is fine. But I'm currently got a four g office network at the house, but I don't think it's, like, restricted to an address. If I've signed Mhmm. up with you guys, which I want to, because you're the only one that has NBN fiber in the building I live in. What my question is is, will this Optus plan I have to obviously cancel it myself. But will I be able to get the Internet from the NBN network that I've signed up with you guys? Mhmm. Okay. So just to clear, you have a previous Internet service provider? I've got Optus, but I've only got a four g router. So it's not even plugged into the wall. Mhmm. Okay. Is there are there also provided by them? Yes. They provided this router. And then I've got because I'm renting in this place, the person that lived here before has a router set up by Super Network. Mhmm. Okay. So, actually, we're currently checking your order right now, and this contract has a free router. So if after we activate the service at the address, you don't need to use that anymore because we were going to provide a new router then, which is already preconfigured, Oh. which is that router is the one you will be plug in there The three out of the 30 heat is what I'll use. The one that's already at LPL. Is that what you're saying? for you? You mean the block box or the white box mounted on your wall? There's I'm sorry. There's a black there's, like, Mhmm. a black mirror Yeah. that's up up Yeah. here in So the top that of my is thumb. the Yep. that is the network termination device on where the routers should be connected. Okay. So this isn't a router even though it says power, broadband service, Ethernet. This is like an NBN box. Is that right? Can you see the back details of it? Is there a, like, a sticker at the back of it? I think I can grab it out. Is there a sticker at the back? Is there a sticker on the front of it, and it says default setting o n u max, and then it's got a number, and it's my IP address. Okay. Is it this is Can looks you like see a retrofit. the mhmm. Yeah. Can you read the model of it? Is it this o n u Max in this number? F885F903EDE2. Mhmm. How about the name of the router, the full name? What is the name of it? How do I find it out? Optical receiver. But have you used that before or not No. yet?","start_word":16,"end_word":524,"sentiment":"neutral","sentiment_score":-0.01848865159712219},{"text":"I should never use it before.","start_word":525,"end_word":530,"sentiment":"negative","sentiment_score":-0.42964616417884827},{"text":"This has been here since I moved in. Okay. I see. So I think you should keep that one instead because Yeah. Can I just use this or no? Actually, we're not sure because you said that that's an NBN router. I don't know if it's MBN. It's just it's just a black router. How can I hold on? There's a QR code. Let me scan it and see what stuff when I do No. this. Can you provide us the full name of the router, like the Brandon model, first to check if ever if that's compatible? I think I have to go to this QR code that it's put on there. Hold on. Mhmm. So Yeah. I Sure. normally can lift it out, but it's got, like, a bracket. Like, it's being bracketed into the wall, so I don't wanna touch it. Did you get to see it last? It's first. Where is this? All the way is left to left. What is this? Is that that's a black oh, let me try and get it out. No. I can't. What if I go to the IP address on it? Will that make a difference? Yes. You can also determine there or see there the model of the router, the brand of it. But you need to log in to the router's interface via your browser. Yeah. Yeah. Type in the default access for you to access it. Problem is I don't know what brand it is or anything about it. But but it's already so there's like there's like a there's like a a white thing that's got a u on it, and then this router's plugging into that white thing with the u on it. I don't know how to explain Okay. it. Like, it's part of the it comes Yeah. with it comes with a free router in the property, the Place I'm living. Mhmm. Like, this is Mhmm. Is it okay if I request a picture of the router yeah. via Can I email just for me to check? yeah? I'll do that now. Like, if the problem is, it's it looks like it's, like, sealed into the wall, but it's not. It's on a bracket. I feel like I can't get it out without breaking it. Yeah. I think that is the NTT box, Yeah. I not think the that's router. yeah. That makes sense. What is that is that is that, like, your version of the NBN box? I'm trying to understand. Yeah. That's correct. So Yeah. that is the equipment from Supa Network for the customer to establish the connection Yes. via So it's router. so it's black and still looks like a router, but it's pretty much just a transmitter. Yeah. It's mounted on your wall. Yeah. Yeah. Yeah. Yeah. It's Yeah. mounted That's on the wall, correct. and it's plugged into some white u Another thing. box? Like yeah. And Yeah. there's, like, So there's, that like, is a there's a little black optical box underneath it. mhmm. Yeah. So I think you're referring to the network termination device. So you mean there is also a router connected to it? Yeah. Can Or I send can I send this photo? yeah. Sure. You can What's send your it. email? My email is moraine, m o r a I n e, at So you want aritale to confirm. So mhmm. it's m o r R a yep. I n e. M o r a I e, moraine. Yep. Mhmm. Moraine@airtel.net.au. Oh, so it says moraine@asl.net. Did I that's it. Yeah. That's correct. Okay. Object. Just put one four zero eight. Yeah. So that's sending through now. So my next question is if this is, like, not every other and you guys have to send one, even though it did say I'm supposed to be provided with one, but that's fine. And I know I've read on your site it takes three to five business days to set up the Mhmm. connection. Yeah. That's correct. Is that is that Mhmm. correct? Yeah. That's correct. So once we activated the service within this day, we'll then send you the router tomorrow. Then once shipped, it will take, yeah, three to five business days to arrive at the address. And then what happens with this four j of this box that I've got? Obviously, I'm gonna cancel it, but can you guys see if there's an active connection at my address? Yeah. Actually, we can check it right now, and we won't it will not proceed us to process activate the service if ever there's an existing Yeah. Because I wanna connection at the address. I need to cancel the four g one so I can get NBN Life Speed or whatever it is at my address with you guys. Okay. I see. So I received the image images that you sent. Is this the one you're referring a router? Yeah. See the one above that little black box? Mhmm. Yeah. Is that a router or no? Yeah. This is not the router. This is the Yep. both of this is the NTT box. Yeah. So all that From set seven. up is Right? just is it say you can get Optic Fiber to the the address. Is that correct? Yeah. That's correct. Alright. So you Yep. still be needing a router connected to the black box, the big one, Yep. yeah, using that yellow cable. So once you Yes, receive sir. the router that we will we're going to send you, you just need to connect the router to this one port Ethernet cable, the first one, the first port. Yeah. Right. So when I get that okay. I just plug it in all in off there. Yeah. And connected at the one port at the back of your router. Yeah. Okay. And does this rather cost me anything or anything like that? No. Right? It's all free. Yeah. This is a part of the plan that you selected in the contract. The router is free. Yeah. It says that this other thing is called a giga hub. GigaHub model. I'm just looking at the box when it came in. Okay. So there's nothing I can do until I get that router. Yeah. That's correct. That's And fine. once we yeah. We're going to update you then once we activated this service successfully. Can you could you see if there's another Internet address active at my address? Yeah. Sure. Is it okay if I put you on hold? Let me just check. Yes.","start_word":531,"end_word":1631,"sentiment":"neutral","sentiment_score":-0.016512773795684398},{"text":"Thank you so much, miss Okay.","start_word":1632,"end_word":1637,"sentiment":"positive","sentiment_score":0.5626277327537537},{"text":"Flynn. Hang on.","start_word":1638,"end_word":1640,"sentiment":"neutral","sentiment_score":0.1696500927209854},{"text":"Thank you.","start_word":1641,"end_word":1642,"sentiment":"positive","sentiment_score":0.4215068221092224},{"text":"Hello, Patrick? Hello. Yes. Thank you for waiting. So upon checking with the Supa Network, there's Yeah. a existing provider at the address. So I think you need to cancel the previous provider before we activate. Because here's the previous provider. Yeah. Actually, we cannot see it on our end, but we'll try to request it to cancel the like, we're the one who will be cancelling it. Yeah. Can you cancel it? Yeah. Okay. Hang on. Let me just coordinate it with the super. Hello, Patrick? Yeah. Yep. Yeah.","start_word":1643,"end_word":1732,"sentiment":"neutral","sentiment_score":-0.09537399560213088},{"text":"So it's all good now.","start_word":1733,"end_word":1737,"sentiment":"positive","sentiment_score":0.34038084745407104},{"text":"We can activate the service, but please do note that there is a new dwelling charge Of for how the much service. money? Are you a tenant or the property owner? Understand it. Yeah. So this is a $300, which should be paid No. by No. No. the No. lot No. owner That's or it doesn't landlord. make sense.","start_word":1738,"end_word":1796,"sentiment":"neutral","sentiment_score":-0.10190553963184357},{"text":"No. That doesn't make sense.","start_word":1797,"end_word":1801,"sentiment":"negative","sentiment_score":-0.4347764253616333},{"text":"Because someone's lived here before me and actually used the Internet here. Okay. I know what charge you're talking about. You're charging you're talking about a charge to set this up, but it's already been set up. Yeah. But I think this is a new address. That's No.","start_word":1802,"end_word":1849,"sentiment":"neutral","sentiment_score":-0.1360638290643692},{"text":"why. It's definitely not.","start_word":1850,"end_word":1853,"sentiment":"negative","sentiment_score":-0.4115797281265259},{"text":"This is a, yeah, this is a one time fee applied to certain new property developments. It helps cover the cost of connecting new premises to the Internet network. But Supa Network is the one who will contact you for this once we activate the service. And since you're just renting, I suggest you inform your landlord so they're aware of this charge because they're the one responsible for paying it. That I that I so for starters, this Calix router, this bigger set one, it actually says this does active router. And this has already been set up, though. It's already set up. Someone someone already lived here before me and set up this service. Okay. I see. But according to Supa Network, there's a new dwelling fee applies to this address. Yeah. I have to get in touch with the the landlord then because I don't think that's right. Yeah. Because I've already they've already set up the Internet. Someone's already lived here before me. Mhmm. If that's the case, I think you should coordinate with the Supa network directly. Maybe they did not just updated their records if you said the new dwelling fee charges is already settled. Okay. But Yeah. At least can you we have cancel nothing to my do with other it. provider? Sorry? Can you still cancel my other provider? Because I still need to get the Internet anyway. Yeah. The status of the address is available now. Okay.","start_word":1854,"end_word":2099,"sentiment":"neutral","sentiment_score":-0.08119664050456954},{"text":"That is good.","start_word":2100,"end_word":2102,"sentiment":"positive","sentiment_score":0.39785563945770264},{"text":"So we can activate it now. Okay. Oh, so you can activate it now. Mhmm. Yeah. So will it work from tonight or not? Actually, our activation process is within twenty four hours. Okay. Within twenty four hours, you'll receive a SMS message that it is successful. Okay. Mhmm. Yeah. Alright. I'll talk with the landlord on my end, but you just do the charge. And if I have to, I'll just pay for the charge myself. Yeah. We can still connect the Internet even if the NFC charges hasn't been paid yet, if ever. But Okay. please know that your account may be suspended if the payment isn't made by the due date. So I just essentially, That's if you spoke fine. with them. Mhmm. Yeah. Yeah. That's okay. Yeah. Okay then. We'll update you once the activation is successful and when the router is shipped.","start_word":2103,"end_word":2249,"sentiment":"neutral","sentiment_score":0.08068074268244561},{"text":"Alright. Thank you so much. You're welcome. Bye. Have a great Bye day. bye. You too. Thank you, Phil.","start_word":2250,"end_word":2268,"sentiment":"positive","sentiment_score":0.6584089994430542}],"average":{"sentiment":"neutral","sentiment_score":-0.013527958986603916}}}}