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Is now a good time for you? Fantastic. Before I jump into the call, I do need to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Legend. And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me. No. That's fine. Yes, please. Yeah. And yep. Yep. Beautiful. Thank you so much for that. How's your day been so far? Oh, fantastic. Excellent. I know last time we sorta caught up, you were doing a bit of a a bit of casual work. Are you still doing that kind of work? Yep. Yeah. Yeah. Beautiful. I I think we had down here that you were making roughly between 20 to 30,000 a year. Is that still sort of what you're aiming for at the moment? Or Yep. Mhmm. No. That's okay. You're absolutely fine. All good. The reason for that, I wanted to double check, is part of the catch up is just seeing how things are going, looking at whether there's any new advice that we maybe need to provide there for you. But it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there, how everything's looking. So have a look now. We did our last last review on the March 23 there. So from March till now, essentially, having a look at your super, your net return is about 3.66%. It means that as a dollar figure, your super has made a little over $5,600 in income and growth over the last few months there, which is good. That is a really positive return. Yeah. Yeah. Yeah. And, look, that's essentially what your service doing on its own because there's no additional contributions going in. So it is really good to see that it is working a little bit at the moment. Yeah. Beautiful. Is there any kind of way that you'd like to maybe start adding a little bit to super at all? Or okay. Yep. Okay. Yep. Yep. Yeah. Absolutely. Absolutely. Well, what I'll do, you do to have your annual review around about March there, which is fine. If you like, I could get the team to give you a call probably February to book in your annual review for early March. We can have a bit of a chat about where things are at after the Christmas break there, see how things are going for you, see if you've you know, what your plans are moving forward, and have a bit of a look at maybe updating the advice and looking at even just a small amount of contributions to see, you know, what we can do to help you there and how that can benefit you. Does that sound okay? Yeah. Beautiful. Well, I'm glad I've got some good news for you today for you, Cash. I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you. I know recent news, as I mentioned last time, that catch ups hadn't really occurred. So I'm making sure that we do do those moving forward for you on a regular basis. Yeah. Easy. Is there anything that you might need from me at the moment? Any questions you have or any support or information at all? No? That's okay. That's absolutely fine. I'm glad things are going really well for you. Yeah. Perfect. Excellent. Well, as I said, your annual review is due in about March there. If you find you do need anything, you're welcome to let me know. Did you want me to do another sort of catch up before Christmas, or are you happy for the next one to be March when we review everything again and look at those contributions? March will be good. Beautiful. Give you some time to think it through. Have a lovely Christmas, hopefully, and I'll catch you in the New Year. Excellent. Yeah. Thank you so much, Nigel. But, look, if you need anything at any point, you're welcome to let me know. I'm more than happy to make any additional time that you need. Okay? No worries at all. Well, thank you so much for your time today. I will let you go to enjoy your afternoon, and have a great weekend ahead. Thanks so much, Nigel. I'll talk to you soon. 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It's Dana from OQ Financial. How are you this afternoon? I'm very well. Thank you.\n\nThanks for asking. I had you booked in for a bit of a quick catch up this afternoon. Is now a good time for you? Fantastic. Before I jump into the call, I do need to let you know we do record our calls for quality and training purposes.\n\nAre you happy for me to proceed with that? Legend. And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me. No. That's fine.\n\nYes, please. Yeah. And yep. Yep. Beautiful.\n\nThank you so much for that. How's your day been so far? Oh, fantastic. Excellent. I know last time we sorta caught up, you were doing a bit of a a bit of casual work.\n\nAre you still doing that kind of work? Yep. Yeah. Yeah. Beautiful.\n\nI I think we had down here that you were making roughly between 20 to 30,000 a year. Is that still sort of what you're aiming for at the moment? Or Yep. Mhmm. No.\n\nThat's okay. You're absolutely fine. All good. The reason for that, I wanted to double check, is part of the catch up is just seeing how things are going, looking at whether there's any new advice that we maybe need to provide there for you. But it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there, how everything's looking.\n\nSo have a look now. We did our last last review on the March 23 there. So from March till now, essentially, having a look at your super, your net return is about 3.66%. It means that as a dollar figure, your super has made a little over $5,600 in income and growth over the last few months there, which is good. That is a really positive return.\n\nYeah. Yeah. Yeah. And, look, that's essentially what your service doing on its own because there's no additional contributions going in. So it is really good to see that it is working a little bit at the moment.\n\nYeah. Beautiful. Is there any kind of way that you'd like to maybe start adding a little bit to super at all? Or okay. Yep.\n\nOkay. Yep. Yep. Yeah. Absolutely.\n\nAbsolutely. Well, what I'll do, you do to have your annual review around about March there, which is fine. If you like, I could get the team to give you a call probably February to book in your annual review for early March. We can have a bit of a chat about where things are at after the Christmas break there, see how things are going for you, see if you've you know, what your plans are moving forward, and have a bit of a look at maybe updating the advice and looking at even just a small amount of contributions to see, you know, what we can do to help you there and how that can benefit you. Does that sound okay?\n\nYeah. Beautiful. Well, I'm glad I've got some good news for you today for you, Cash. I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you. I know recent news, as I mentioned last time, that catch ups hadn't really occurred.\n\nSo I'm making sure that we do do those moving forward for you on a regular basis. Yeah. Easy. Is there anything that you might need from me at the moment? Any questions you have or any support or information at all?\n\nNo? That's okay. That's absolutely fine. I'm glad things are going really well for you. Yeah.\n\nPerfect. Excellent. Well, as I said, your annual review is due in about March there. If you find you do need anything, you're welcome to let me know. Did you want me to do another sort of catch up before Christmas, or are you happy for the next one to be March when we review everything again and look at those contributions?\n\nMarch will be good. Beautiful. Give you some time to think it through. Have a lovely Christmas, hopefully, and I'll catch you in the New Year. Excellent.\n\nYeah. Thank you so much, Nigel. But, look, if you need anything at any point, you're welcome to let me know. I'm more than happy to make any additional time that you need. Okay?\n\nNo worries at all. Well, thank you so much for your time today. I will let you go to enjoy your afternoon, and have a great weekend ahead. Thanks so much, Nigel. I'll talk to you soon.\n\nSee you later.","paragraphs":[{"sentences":[{"text":"Hi, Nigel.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.15656593441963196},{"text":"It's Dana from OQ Financial.","start":2.96,"end":4.58,"sentiment":"neutral","sentiment_score":0.16324398219585418},{"text":"How are you this afternoon?","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2146846890449524},{"text":"I'm very well.","start":7.2,"end":8.08,"sentiment":"positive","sentiment_score":0.6614027420679728},{"text":"Thank you.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.7377041876316071}],"sentiment":"neutral","sentiment_score":0.3330818721476723,"num_words":17,"start":2.32,"end":8.48},{"sentences":[{"text":"Thanks for asking.","start":8.48,"end":9.46,"sentiment":"positive","sentiment_score":0.6725700894991556},{"text":"I had you booked in for a bit of a quick catch up this afternoon.","start":9.5199995,"end":12.24,"sentiment":"neutral","sentiment_score":0.3062590350707372},{"text":"Is now a good time for you?","start":12.24,"end":13.955,"sentiment":"neutral","sentiment_score":0.28032208340508596},{"text":"Fantastic.","start":16.015,"end":16.515,"sentiment":"positive","sentiment_score":0.6824390888214111},{"text":"Before I jump into the call, I do need to let you know we do record our calls for quality and training purposes.","start":17.295,"end":21.695,"sentiment":"neutral","sentiment_score":0.12070589431602022}],"sentiment":"neutral","sentiment_score":0.24556173543844903,"num_words":49,"start":8.48,"end":21.695},{"sentences":[{"text":"Are you happy for me to proceed with that?","start":21.695,"end":23.634998,"sentiment":"neutral","sentiment_score":0.13766492075390285},{"text":"Legend.","start":25.134998,"end":25.535,"sentiment":"neutral","sentiment_score":0.1540529429912567},{"text":"And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me.","start":25.535,"end":33.73,"sentiment":"neutral","sentiment_score":0.08310404701812847},{"text":"No.","start":36.27,"end":36.43,"sentiment":"neutral","sentiment_score":-0.04554836079478264},{"text":"That's fine.","start":36.43,"end":37.25,"sentiment":"neutral","sentiment_score":-0.007290537003427744}],"sentiment":"neutral","sentiment_score":0.08815515069290995,"num_words":50,"start":21.695,"end":37.25},{"sentences":[{"text":"Yes, please.","start":41.164997,"end":41.804996,"sentiment":"neutral","sentiment_score":0.008334364974871278},{"text":"Yeah.","start":41.804996,"end":42.045,"sentiment":"neutral","sentiment_score":0.012482420541346071},{"text":"And yep.","start":42.045,"end":44.065,"sentiment":"neutral","sentiment_score":0.01438518613576889},{"text":"Yep.","start":46.125,"end":46.625,"sentiment":"neutral","sentiment_score":0.022246643900871277},{"text":"Beautiful.","start":53.32,"end":53.8,"sentiment":"positive","sentiment_score":0.5474693775177002}],"sentiment":"neutral","sentiment_score":0.0896625063115997,"num_words":7,"start":41.164997,"end":53.8},{"sentences":[{"text":"Thank you so much for that.","start":53.8,"end":55.079998,"sentiment":"positive","sentiment_score":0.6329552829265594},{"text":"How's your day been so far?","start":55.079998,"end":56.78,"sentiment":"neutral","sentiment_score":0.3315977354844411},{"text":"Oh, fantastic.","start":59.32,"end":60.3,"sentiment":"positive","sentiment_score":0.4707440733909607},{"text":"Excellent.","start":60.84,"end":61.34,"sentiment":"positive","sentiment_score":0.5645906925201416},{"text":"I know last time we sorta caught up, you were doing a bit of a a bit of casual work.","start":61.4,"end":65.8,"sentiment":"neutral","sentiment_score":0.025112887658178807}],"sentiment":"neutral","sentiment_score":0.22273299151233264,"num_words":35,"start":53.8,"end":65.8},{"sentences":[{"text":"Are you still doing that kind of work?","start":65.8,"end":67.66,"sentiment":"neutral","sentiment_score":0.001436274964362383},{"text":"Yep.","start":73.705,"end":74.105,"sentiment":"neutral","sentiment_score":0.023296993225812912},{"text":"Yeah.","start":74.105,"end":74.605,"sentiment":"neutral","sentiment_score":0.05849754810333252},{"text":"Yeah.","start":74.985,"end":75.385,"sentiment":"neutral","sentiment_score":0.13637346029281616},{"text":"Beautiful.","start":75.385,"end":75.885,"sentiment":"neutral","sentiment_score":0.32705268263816833}],"sentiment":"neutral","sentiment_score":0.04639257366458575,"num_words":12,"start":65.8,"end":75.885},{"sentences":[{"text":"I I think we had down here that you were making roughly between 20 to 30,000 a year.","start":76.265,"end":80.345,"sentiment":"neutral","sentiment_score":0.030275061312648986},{"text":"Is that still sort of what you're aiming for at the moment?","start":80.345,"end":82.825,"sentiment":"neutral","sentiment_score":0.014429989969357848},{"text":"Or Yep.","start":82.825,"end":85.490005,"sentiment":"neutral","sentiment_score":-0.02117117028683424},{"text":"Mhmm.","start":87.23,"end":87.73,"sentiment":"neutral","sentiment_score":-0.061233703047037125},{"text":"No.","start":96.795,"end":97.115,"sentiment":"neutral","sentiment_score":-0.18911434710025787}],"sentiment":"neutral","sentiment_score":0.012512370368794483,"num_words":34,"start":76.265,"end":97.115},{"sentences":[{"text":"That's okay.","start":97.115,"end":97.995,"sentiment":"neutral","sentiment_score":-0.03452429175376892},{"text":"You're absolutely fine.","start":97.995,"end":99.595,"sentiment":"neutral","sentiment_score":0.28791775306065875},{"text":"All good.","start":99.595,"end":100.335,"sentiment":"neutral","sentiment_score":0.14855551347136497},{"text":"The reason for that, I wanted to double check, is part of the catch up is just seeing how things are going, looking at whether there's any new advice that we maybe need to provide there for you.","start":100.715004,"end":108.655,"sentiment":"neutral","sentiment_score":0.08908046507521679},{"text":"But it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there, how everything's looking.","start":109.01,"end":119.350006,"sentiment":"neutral","sentiment_score":0.13906369963660836}],"sentiment":"neutral","sentiment_score":0.1199132361078775,"num_words":93,"start":97.115,"end":119.350006},{"sentences":[{"text":"So have a look now.","start":120.53,"end":121.41,"sentiment":"neutral","sentiment_score":0.09777848571538925},{"text":"We did our last last review on the March 23 there.","start":121.41,"end":124.66499,"sentiment":"neutral","sentiment_score":0.10126952014186165},{"text":"So from March till now, essentially, having a look at your super, your net return is about 3.66%.","start":124.66499,"end":131.485,"sentiment":"neutral","sentiment_score":0.164207241187493},{"text":"It means that as a dollar figure, your super has made a little over $5,600 in income and growth over the last few months there, which is good.","start":131.785,"end":140.42,"sentiment":"positive","sentiment_score":0.4044859079377992},{"text":"That is a really positive return.","start":140.72,"end":142.5,"sentiment":"positive","sentiment_score":0.6782751729091009}],"sentiment":"neutral","sentiment_score":0.2934388816356659,"num_words":68,"start":120.53,"end":142.5},{"sentences":[{"text":"Yeah.","start":142.72,"end":143.22,"sentiment":"positive","sentiment_score":0.3858385980129242},{"text":"Yeah.","start":143.44,"end":143.94,"sentiment":"positive","sentiment_score":0.4031175971031189},{"text":"Yeah.","start":150.72,"end":151.12,"sentiment":"neutral","sentiment_score":0.18214938044548035},{"text":"And, look, that's essentially what your service doing on its own because there's no additional contributions going in.","start":151.12,"end":156.245,"sentiment":"neutral","sentiment_score":0.16756504194604027},{"text":"So it is really good to see that it is working a little bit at the moment.","start":156.245,"end":159.305,"sentiment":"positive","sentiment_score":0.5508169356514426}],"sentiment":"positive","sentiment_score":0.3513464272806519,"num_words":38,"start":142.72,"end":159.305},{"sentences":[{"text":"Yeah.","start":159.36499,"end":159.86499,"sentiment":"neutral","sentiment_score":0.15715713798999786},{"text":"Beautiful.","start":160.72499,"end":161.22499,"sentiment":"positive","sentiment_score":0.4617035984992981},{"text":"Is there any kind of way that you'd like to maybe start adding a little bit to super at all?","start":162.245,"end":166.645,"sentiment":"neutral","sentiment_score":0.11488464754074812},{"text":"Or okay.","start":166.645,"end":176.15,"sentiment":"neutral","sentiment_score":0.05249868519604206},{"text":"Yep.","start":183.825,"end":184.325,"sentiment":"neutral","sentiment_score":0.04166339337825775}],"sentiment":"neutral","sentiment_score":0.122528578042984,"num_words":25,"start":159.36499,"end":184.325},{"sentences":[{"text":"Okay.","start":185.905,"end":186.405,"sentiment":"neutral","sentiment_score":0.004124877974390984},{"text":"Yep.","start":191.825,"end":192.325,"sentiment":"neutral","sentiment_score":0.03756427392363548},{"text":"Yep.","start":201.81999,"end":202.31999,"sentiment":"neutral","sentiment_score":0.08228032290935516},{"text":"Yeah.","start":204.86,"end":205.26,"sentiment":"neutral","sentiment_score":0.21126127243041992},{"text":"Absolutely.","start":205.26,"end":205.76,"sentiment":"positive","sentiment_score":0.34761369228363037}],"sentiment":"neutral","sentiment_score":0.1365688879042864,"num_words":5,"start":185.905,"end":205.76},{"sentences":[{"text":"Absolutely.","start":206.86,"end":207.36,"sentiment":"neutral","sentiment_score":0.27571702003479004},{"text":"Well, what I'll do, you do to have your annual review around about March there, which is fine.","start":207.58,"end":212.055,"sentiment":"neutral","sentiment_score":0.15372313910888302},{"text":"If you like, I could get the team to give you a call probably February to book in your annual review for early March.","start":212.435,"end":217.495,"sentiment":"neutral","sentiment_score":0.08502869540825486},{"text":"We can have a bit of a chat about where things are at after the Christmas break there, see how things are going for you, see if you've you know, what your plans are moving forward, and have a bit of a look at maybe updating the advice and looking at even just a small amount of contributions to see, you know, what we can do to help you there and how that can benefit you.","start":217.555,"end":234.54001,"sentiment":"neutral","sentiment_score":0.12823543962287276},{"text":"Does that sound okay?","start":234.6,"end":236.05501,"sentiment":"neutral","sentiment_score":0.15059013292193413}],"sentiment":"neutral","sentiment_score":0.12546078176275502,"num_words":123,"start":206.86,"end":236.05501},{"sentences":[{"text":"Yeah.","start":237.55501,"end":238.05501,"sentiment":"positive","sentiment_score":0.48360520601272583},{"text":"Beautiful.","start":238.35501,"end":238.85501,"sentiment":"positive","sentiment_score":0.6381494402885437},{"text":"Well, I'm glad I've got some good news for you today for you, Cash.","start":238.91501,"end":241.55501,"sentiment":"positive","sentiment_score":0.7111105024814606},{"text":"I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you.","start":241.55501,"end":246.27501,"sentiment":"positive","sentiment_score":0.42439687371253965},{"text":"I know recent news, as I mentioned last time, that catch ups hadn't really occurred.","start":246.27501,"end":250.195,"sentiment":"neutral","sentiment_score":0.23091388444105784}],"sentiment":"positive","sentiment_score":0.4491237819726978,"num_words":56,"start":237.55501,"end":250.195},{"sentences":[{"text":"So I'm making sure that we do do those moving forward for you on a regular basis.","start":250.195,"end":254.45,"sentiment":"positive","sentiment_score":0.36130650253856883},{"text":"Yeah.","start":255.15,"end":255.65,"sentiment":"neutral","sentiment_score":0.1706172227859497},{"text":"Easy.","start":257.23,"end":257.71,"sentiment":"positive","sentiment_score":0.33713215589523315},{"text":"Is there anything that you might need from me at the moment?","start":257.71,"end":260.35,"sentiment":"neutral","sentiment_score":0.09809566599627335},{"text":"Any questions you have or any support or information at all?","start":260.35,"end":264.37,"sentiment":"neutral","sentiment_score":0.04930895837870511}],"sentiment":"neutral","sentiment_score":0.19927396323709262,"num_words":42,"start":250.195,"end":264.37},{"sentences":[{"text":"No?","start":266.35498,"end":266.85498,"sentiment":"neutral","sentiment_score":-0.08399955928325653},{"text":"That's okay.","start":266.91498,"end":267.715,"sentiment":"neutral","sentiment_score":0.04519365634769201},{"text":"That's absolutely fine.","start":267.715,"end":268.995,"sentiment":"neutral","sentiment_score":0.27256879210472107},{"text":"I'm glad things are going really well for you.","start":268.995,"end":271.495,"sentiment":"positive","sentiment_score":0.5047139989005195},{"text":"Yeah.","start":274.595,"end":275.07498,"sentiment":"neutral","sentiment_score":0.275639146566391}],"sentiment":"positive","sentiment_score":0.3526349541498348,"num_words":16,"start":266.35498,"end":275.07498},{"sentences":[{"text":"Perfect.","start":275.07498,"end":275.57498,"sentiment":"positive","sentiment_score":0.4616535305976868},{"text":"Excellent.","start":275.875,"end":276.375,"sentiment":"positive","sentiment_score":0.3613553047180176},{"text":"Well, as I said, your annual review is due in about March there.","start":276.835,"end":280.02002,"sentiment":"neutral","sentiment_score":0.12881488181077516},{"text":"If you find you do need anything, you're welcome to let me know.","start":280.02002,"end":283.24002,"sentiment":"neutral","sentiment_score":0.13813075537864977},{"text":"Did you want me to do another sort of catch up before Christmas, or are you happy for the next one to be March when we review everything again and look at those contributions?","start":283.30002,"end":290.44,"sentiment":"neutral","sentiment_score":0.0655070207465221}],"sentiment":"neutral","sentiment_score":0.1051700132929029,"num_words":62,"start":275.07498,"end":290.44},{"sentences":[{"text":"March will be good.","start":293.935,"end":294.815,"sentiment":"neutral","sentiment_score":0.3016780912876129},{"text":"Beautiful.","start":294.815,"end":295.295,"sentiment":"positive","sentiment_score":0.4827454090118408},{"text":"Give you some time to think it through.","start":295.295,"end":296.73502,"sentiment":"positive","sentiment_score":0.3537781834602356},{"text":"Have a lovely Christmas, hopefully, and I'll catch you in the New Year.","start":296.73502,"end":300.515,"sentiment":"positive","sentiment_score":0.3972461980122786},{"text":"Excellent.","start":300.575,"end":301.075,"sentiment":"positive","sentiment_score":0.4092126190662384}],"sentiment":"positive","sentiment_score":0.37381838648407545,"num_words":27,"start":293.935,"end":301.075},{"sentences":[{"text":"Yeah.","start":301.695,"end":302.17502,"sentiment":"neutral","sentiment_score":0.25217747688293457},{"text":"Thank you so much, Nigel.","start":302.17502,"end":303.71503,"sentiment":"positive","sentiment_score":0.41717724204063417},{"text":"But, look, if you need anything at any point, you're welcome to let me know.","start":303.855,"end":306.72,"sentiment":"neutral","sentiment_score":0.24846870303153992},{"text":"I'm more than happy to make any additional time that you need.","start":306.72,"end":309.37997,"sentiment":"positive","sentiment_score":0.4421817436814308},{"text":"Okay?","start":309.44,"end":309.94,"sentiment":"neutral","sentiment_score":0.15041351318359375}],"sentiment":"positive","sentiment_score":0.3388731961741167,"num_words":34,"start":301.695,"end":309.94},{"sentences":[{"text":"No worries at all.","start":311.68,"end":312.96,"sentiment":"positive","sentiment_score":0.537960447371006},{"text":"Well, thank you so much for your time today.","start":312.96,"end":314.87997,"sentiment":"positive","sentiment_score":0.8481908175680373},{"text":"I will let you go to enjoy your afternoon, and have a great weekend ahead.","start":314.87997,"end":318.65997,"sentiment":"positive","sentiment_score":0.8304055531819662},{"text":"Thanks so much, Nigel.","start":321.59094,"end":322.95093,"sentiment":"positive","sentiment_score":0.6333586499094963},{"text":"I'll talk to you soon.","start":322.95093,"end":324.25095,"sentiment":"neutral","sentiment_score":0.3094360053539276}],"sentiment":"positive","sentiment_score":0.7114123532900939,"num_words":37,"start":311.68,"end":324.25095},{"sentences":[{"text":"See you later.","start":325.19095,"end":326.18094,"sentiment":"neutral","sentiment_score":0.18614903589089712}],"sentiment":"neutral","sentiment_score":0.18614903589089712,"num_words":3,"start":325.19095,"end":326.18094}]}}]},{"alternatives":[{"transcript":"Hello? Hi, Dana. How are you? Yep. That's fine. Yeah. That's fine. Nigel Hicks, do you want middle name? Date of birth? '20 '20 third twenty third of the fifth nineteen sixty three, and address is Unit 2117 Clarence Road, Indooroopilly. Oh, not bad. I just knocked off, actually. It's always good. Yeah. Yeah. I've sort of got my own business, but it's just really a a casual business. Yeah. It it it varies. It might go up a bit more. I I sort of don't really I sort of just I don't really plan anything, to be honest. Yep. Yeah. That's great. Considering things things that are, you know, like, the the economy is not a lot less flash and things like that, it's pretty good. And yeah. Yep. Well, I'm I'm I'm thinking about it, but but probably probably next year, I'm I'm thinking. I'm I'm actually just making a decision in the next few months on what I'm gonna do, whether I'm gonna stay here or sell up and buy somewhere else or so everything's a bit yeah. And if I stay here, I'll probably start doing a bit more business and and and then a little bit more money. So probably put some in then. Yeah. Yeah. It sounds good. Sounds great. Yeah. That's fine. I don't really think so. Yeah. Yeah. Just cruising along. Yep. Yep. Oh, I think I think March will be fine. Yep. Yep. Same with you. Yep. No worries. Thanks for that. Yep. Same with you. Okay. Bye 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Hi, Dana. How are you? Yep. That's fine.\n\nYeah. That's fine. Nigel Hicks, do you want middle name? Date of birth? '20 '20 third twenty third of the fifth nineteen sixty three, and address is Unit 2117 Clarence Road, Indooroopilly.\n\nOh, not bad. I just knocked off, actually. It's always good. Yeah. Yeah.\n\nI've sort of got my own business, but it's just really a a casual business. Yeah. It it it varies. It might go up a bit more. I I sort of don't really I sort of just I don't really plan anything, to be honest.\n\nYep. Yeah. That's great. Considering things things that are, you know, like, the the economy is not a lot less flash and things like that, it's pretty good. And yeah.\n\nYep. Well, I'm I'm I'm thinking about it, but but probably probably next year, I'm I'm thinking. I'm I'm actually just making a decision in the next few months on what I'm gonna do, whether I'm gonna stay here or sell up and buy somewhere else or so everything's a bit yeah. 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Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.03461269661784172},{"text":"Hi, Dana.","start":5.6,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.168459951877594},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.19317585229873657},{"text":"Yep.","start":14.175,"end":14.415,"sentiment":"neutral","sentiment_score":0.1344265341758728},{"text":"That's fine.","start":14.415,"end":15.155001,"sentiment":"neutral","sentiment_score":0.32728609442710876}],"sentiment":"neutral","sentiment_score":0.1933398755888144,"num_words":9,"start":1.12,"end":15.155001},{"sentences":[{"text":"Yeah.","start":23.695,"end":23.935001,"sentiment":"neutral","sentiment_score":0.10936521738767624},{"text":"That's fine.","start":23.935001,"end":24.675,"sentiment":"neutral","sentiment_score":0.17262152582406998},{"text":"Nigel Hicks, do you want middle 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yeah.","start":152.09,"end":155.10501,"sentiment":"neutral","sentiment_score":0.11115379631519316}],"sentiment":"positive","sentiment_score":0.3596597780783971,"num_words":30,"start":117.81,"end":155.10501},{"sentences":[{"text":"Yep.","start":159.485,"end":159.985,"sentiment":"neutral","sentiment_score":0.22084562480449677},{"text":"Well, I'm I'm I'm thinking about it, but but probably probably next year, I'm I'm thinking.","start":167.16,"end":176.3,"sentiment":"neutral","sentiment_score":0.023485579615226015},{"text":"I'm I'm actually just making a decision in the next few months on what I'm gonna do, whether I'm gonna stay here or sell up and buy somewhere else or so everything's a bit yeah.","start":176.59999,"end":193.315,"sentiment":"neutral","sentiment_score":0.044503176122504685},{"text":"And if I stay here, I'll probably start doing a bit more business and and and then a little bit more 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you.","start":300.185,"end":301.065,"sentiment":"neutral","sentiment_score":0.28654128313064575},{"text":"Yep.","start":301.065,"end":301.565,"sentiment":"neutral","sentiment_score":0.19424140453338623},{"text":"No worries.","start":310.0,"end":310.48,"sentiment":"neutral","sentiment_score":0.09992097690701485},{"text":"Thanks for that.","start":310.48,"end":311.46,"sentiment":"positive","sentiment_score":0.8210362195968628},{"text":"Yep.","start":318.96,"end":319.46,"sentiment":"positive","sentiment_score":0.4291788041591644}],"sentiment":"positive","sentiment_score":0.4145994670689106,"num_words":10,"start":300.185,"end":319.46},{"sentences":[{"text":"Same with you.","start":319.52,"end":320.5,"sentiment":"positive","sentiment_score":0.5643234650293986},{"text":"Okay.","start":322.48096,"end":322.98096,"sentiment":"positive","sentiment_score":0.5639528632164001},{"text":"Bye bye.","start":324.00095,"end":324.74094,"sentiment":"neutral","sentiment_score":0.23059260100126266}],"sentiment":"positive","sentiment_score":0.45301807671785355,"num_words":6,"start":319.52,"end":324.74094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Nigel. It's Dana from OQ Financial. How are you this afternoon?\n\nChannel 1: Hi, Dana. How are you?\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had you booked in for a bit of a quick catch up this afternoon. Is now a good time for you?\n\nChannel 1: Yep. That's fine.\n\nChannel 0: Fantastic. Before I jump into the call, I do need to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Legend. And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me.\n\nChannel 1: Nigel Hicks, do you want middle name?\n\nChannel 0: No. That's fine.\n\nChannel 1: Date of birth?\n\nChannel 0: Yes,\n\nChannel 1: '20\n\nChannel 0: please.\n\nChannel 1: '20\n\nChannel 0: Yeah. And\n\nChannel 1: third twenty third of\n\nChannel 0: yep.\n\nChannel 1: the fifth nineteen sixty three,\n\nChannel 0: Yep.\n\nChannel 1: and address is Unit 2117 Clarence Road, Indooroopilly.\n\nChannel 0: Beautiful. Thank you so much for that. How's your day been so far?\n\nChannel 1: Oh, not bad. I just knocked off, actually.\n\nChannel 0: Oh, fantastic.\n\nChannel 1: It's\n\nChannel 0: Excellent.\n\nChannel 1: always good.\n\nChannel 0: I know last time we sorta caught up, you were doing a bit of a a bit of casual work. Are you still doing that kind of work?\n\nChannel 1: Yeah. Yeah. I've sort of got my own business, but it's just really a a casual\n\nChannel 0: Yep. Yeah. Yeah. Beautiful. I I think we had down here that you were making roughly\n\nChannel 1: business.\n\nChannel 0: between 20 to 30,000 a year. Is that still sort of what you're aiming for at the moment? Or\n\nChannel 1: Yeah. It it it varies.\n\nChannel 0: Yep.\n\nChannel 1: It might go up a\n\nChannel 0: Mhmm.\n\nChannel 1: bit more. I I sort of don't really I sort of just I don't really plan anything, to be honest.\n\nChannel 0: No. That's okay. You're absolutely fine. All good. The reason for that, I wanted to double check, is part of the catch up is just seeing how things are going, looking at whether there's any new advice that we maybe need to provide there for you.\n\nBut it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there,\n\nChannel 1: Yep.\n\nChannel 0: how everything's looking. So have a look now. We did our last last review on the March 23 there. So from March till now, essentially, having a look at your super, your net return is about 3.66%. It means that as a dollar figure, your super has made a little over $5,600 in income and growth over the last few months there, which is good.\n\nChannel 1: Yeah.\n\nChannel 0: That\n\nChannel 1: That's\n\nChannel 0: is a really\n\nChannel 1: great.\n\nChannel 0: positive return. Yeah. Yeah.\n\nChannel 1: Considering things things that are, you know, like, the the economy is not a lot less flash and things like that, it's pretty good.\n\nChannel 0: Yeah. And, look, that's essentially\n\nChannel 1: And\n\nChannel 0: what your service doing on its own because there's no additional\n\nChannel 1: yeah.\n\nChannel 0: contributions going in. So it is really good to see that it is working a little bit at the moment. Yeah.\n\nChannel 1: Yep.\n\nChannel 0: Beautiful. Is there any kind of way that you'd like to maybe start adding a little bit to super at all? Or\n\nChannel 1: Well, I'm I'm I'm thinking about it, but but probably probably next year, I'm I'm\n\nChannel 0: okay.\n\nChannel 1: thinking. I'm I'm actually just making a decision in the next few months\n\nChannel 0: Yep.\n\nChannel 1: on what I'm gonna do, whether\n\nChannel 0: Okay.\n\nChannel 1: I'm gonna stay here or sell up and buy somewhere else or\n\nChannel 0: Yep.\n\nChannel 1: so everything's a bit yeah. And if I stay here, I'll probably start doing a bit more business and and and then a little bit more money. So\n\nChannel 0: Yep.\n\nChannel 1: probably put some in then.\n\nChannel 0: Yeah. Absolutely. Absolutely. Well, what I'll do, you do to have your annual review around about March there, which is fine. If you like, I could get the team to give you a call probably February to book in your annual review for early March.\n\nWe can have a bit of a chat about where things are at after the Christmas break there, see how things are going for you, see if you've you know, what your plans are moving forward, and have a bit of a look at maybe updating the advice and looking at even just a small amount of contributions to see, you know, what we can do to help you there and how that can\n\nChannel 1: Yeah.\n\nChannel 0: benefit you. Does that sound okay?\n\nChannel 1: Yeah. It sounds good. Sounds great.\n\nChannel 0: Yeah. Beautiful. Well, I'm glad I've got some good news for you today for you, Cash. I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you. I know recent news, as I mentioned last time, that catch ups hadn't really occurred.\n\nSo I'm making sure that we do do those moving forward for you on a regular basis. Yeah.\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Easy. Is there anything that you might need from me at the moment? Any questions you have or any support or information at all?\n\nChannel 1: I don't really think so.\n\nChannel 0: No? That's okay. That's absolutely fine. I'm glad things are going really well for you.\n\nChannel 1: Yeah. Yeah. Just cruising along.\n\nChannel 0: Yeah. Perfect. Excellent. Well, as I said, your annual review is due in about March there. If you find\n\nChannel 1: Yep.\n\nChannel 0: you do need anything, you're welcome to let me know. Did you want\n\nChannel 1: Yep.\n\nChannel 0: me to do another sort of catch up before Christmas, or are you happy for the next one to be March when we review everything again and look at those contributions?\n\nChannel 1: Oh, I think I think March will be fine.\n\nChannel 0: March will be good. Beautiful. Give you some time to think it through. Have a lovely\n\nChannel 1: Yep.\n\nChannel 0: Christmas, hopefully, and\n\nChannel 1: Yep.\n\nChannel 0: I'll catch you in the New Year.\n\nChannel 1: Same with\n\nChannel 0: Excellent.\n\nChannel 1: you. Yep.\n\nChannel 0: Yeah. Thank you so much, Nigel. But, look, if you need anything at any point, you're welcome to let me know. I'm more than happy to make any additional time that you need. Okay?\n\nChannel 1: No worries. Thanks for that.\n\nChannel 0: No worries at all. Well, thank you so much for your time today. I will let you go to enjoy your afternoon, and have a great weekend ahead.\n\nChannel 1: Yep. Same with you.\n\nChannel 0: Thanks so much,\n\nChannel 1: Okay.\n\nChannel 0: Nigel. I'll talk to you soon.\n\nChannel 1: Bye bye.\n\nChannel 0: See you later.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.03461269661784172}],"sentiment":"neutral","sentiment_score":0.03461269661784172,"channel":1,"num_words":1,"start":1.12,"end":1.62},{"sentences":[{"text":"Hi, Nigel.","start":2.32,"end":2.96,"sentiment":"neutral","sentiment_score":0.15656593441963196},{"text":"It's Dana from OQ Financial.","start":2.96,"end":4.58,"sentiment":"neutral","sentiment_score":0.16324398219585418},{"text":"How are you this afternoon?","start":4.64,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.2146846890449524}],"sentiment":"neutral","sentiment_score":0.1835646020869414,"channel":0,"num_words":12,"start":2.32,"end":5.7799997},{"sentences":[{"text":"Hi, Dana.","start":5.6,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.168459951877594},{"text":"How are you?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.19317585229873657}],"sentiment":"neutral","sentiment_score":0.18328949213027954,"channel":1,"num_words":5,"start":5.6,"end":7.14},{"sentences":[{"text":"I'm very well.","start":7.2,"end":8.08,"sentiment":"positive","sentiment_score":0.6614027420679728},{"text":"Thank you.","start":8.08,"end":8.48,"sentiment":"positive","sentiment_score":0.7377041876316071},{"text":"Thanks for asking.","start":8.48,"end":9.46,"sentiment":"positive","sentiment_score":0.6725700894991556},{"text":"I had you booked in for a bit of a quick catch up this afternoon.","start":9.5199995,"end":12.24,"sentiment":"neutral","sentiment_score":0.3062590350707372},{"text":"Is now a good time for 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twenty third of","start":42.199997,"end":43.684998,"sentiment":"neutral","sentiment_score":0.012397527229040861}],"sentiment":"neutral","sentiment_score":0.012397527229040861,"channel":1,"num_words":4,"start":42.199997,"end":43.684998},{"sentences":[{"text":"yep.","start":43.565,"end":44.065,"sentiment":"neutral","sentiment_score":0.017121458426117897}],"sentiment":"neutral","sentiment_score":0.017121458426117897,"channel":0,"num_words":1,"start":43.565,"end":44.065},{"sentences":[{"text":"the fifth nineteen sixty 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and","start":297.375,"end":298.815,"sentiment":"positive","sentiment_score":0.39307905236879986}],"sentiment":"positive","sentiment_score":0.39307905236879986,"channel":0,"num_words":3,"start":297.375,"end":298.815},{"sentences":[{"text":"Yep.","start":298.66498,"end":299.16498,"sentiment":"neutral","sentiment_score":0.32699424028396606}],"sentiment":"neutral","sentiment_score":0.32699424028396606,"channel":1,"num_words":1,"start":298.66498,"end":299.16498},{"sentences":[{"text":"I'll catch you in the New Year.","start":298.815,"end":300.515,"sentiment":"positive","sentiment_score":0.36427439536367145}],"sentiment":"positive","sentiment_score":0.36427439536367145,"channel":0,"num_words":7,"start":298.815,"end":300.515},{"sentences":[{"text":"Same with","start":300.185,"end":300.66498,"sentiment":"neutral","sentiment_score":0.27586109936237335}],"sentiment":"neutral","sentiment_score":0.27586109936237335,"channel":1,"num_words":2,"start":300.185,"end":300.66498},{"sentences":[{"text":"Excellent.","start":300.575,"end":301.075,"sentiment":"positive","sentiment_score":0.4092126190662384}],"sentiment":"positive","sentiment_score":0.4092126190662384,"channel":0,"num_words":1,"start":300.575,"end":301.075},{"sentences":[{"text":"you.","start":300.66498,"end":301.065,"sentiment":"neutral","sentiment_score":0.30790165066719055},{"text":"Yep.","start":301.065,"end":301.565,"sentiment":"neutral","sentiment_score":0.19424140453338623}],"sentiment":"neutral","sentiment_score":0.2510715276002884,"channel":1,"num_words":2,"start":300.66498,"end":301.565},{"sentences":[{"text":"Yeah.","start":301.695,"end":302.17502,"sentiment":"neutral","sentiment_score":0.25217747688293457},{"text":"Thank you so much, Nigel.","start":302.17502,"end":303.71503,"sentiment":"positive","sentiment_score":0.41717724204063417},{"text":"But, look, if you need anything at any point, you're welcome to let me know.","start":303.855,"end":306.72,"sentiment":"neutral","sentiment_score":0.24846870303153992},{"text":"I'm more than happy to make any additional time that you need.","start":306.72,"end":309.37997,"sentiment":"positive","sentiment_score":0.4421817436814308},{"text":"Okay?","start":309.44,"end":309.94,"sentiment":"neutral","sentiment_score":0.15041351318359375}],"sentiment":"positive","sentiment_score":0.3388731961741167,"channel":0,"num_words":34,"start":301.695,"end":309.94},{"sentences":[{"text":"No worries.","start":310.0,"end":310.48,"sentiment":"neutral","sentiment_score":0.09992097690701485},{"text":"Thanks for 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you.","start":319.52,"end":320.5,"sentiment":"positive","sentiment_score":0.5643234650293986}],"sentiment":"positive","sentiment_score":0.5305372998118401,"channel":1,"num_words":4,"start":318.96,"end":320.5},{"sentences":[{"text":"Thanks so much,","start":321.59094,"end":322.55093,"sentiment":"positive","sentiment_score":0.7234638929367065}],"sentiment":"positive","sentiment_score":0.7234638929367065,"channel":0,"num_words":3,"start":321.59094,"end":322.55093},{"sentences":[{"text":"Okay.","start":322.48096,"end":322.98096,"sentiment":"positive","sentiment_score":0.5639528632164001}],"sentiment":"positive","sentiment_score":0.5639528632164001,"channel":1,"num_words":1,"start":322.48096,"end":322.98096},{"sentences":[{"text":"Nigel.","start":322.55093,"end":322.95093,"sentiment":"positive","sentiment_score":0.3630429208278656},{"text":"I'll talk to you soon.","start":322.95093,"end":324.25095,"sentiment":"neutral","sentiment_score":0.3094360053539276}],"sentiment":"neutral","sentiment_score":0.3183704912662506,"channel":0,"num_words":6,"start":322.55093,"end":324.25095},{"sentences":[{"text":"Bye bye.","start":324.00095,"end":324.74094,"sentiment":"neutral","sentiment_score":0.23059260100126266}],"sentiment":"neutral","sentiment_score":0.23059260100126266,"channel":1,"num_words":2,"start":324.00095,"end":324.74094},{"sentences":[{"text":"See you later.","start":325.19095,"end":326.18094,"sentiment":"neutral","sentiment_score":0.18614903589089712}],"sentiment":"neutral","sentiment_score":0.18614903589089712,"channel":0,"num_words":3,"start":325.19095,"end":326.18094}]},"summary":{"result":"success","short":"A representative from OQ Financial calls a customer named Nigel to check on his financial performance and update him on his business. The representative also asks about Nigel's work and suggests a future annual review to see how his financial performance is going. The call ends with the representative thanking Nigel and wishing him a good day."},"intents":{"segments":[{"text":"And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me. Nigel Hicks, do you want middle name? No.","start_word":88,"end_word":132,"intents":[{"intent":"Confirm identity","confidence_score":0.09098843}]},{"text":"That's okay. You're absolutely fine. All good.","start_word":303,"end_word":309,"intents":[{"intent":"End conversation","confidence_score":0.0097145885}]},{"text":"But it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there, Yep.","start_word":348,"end_word":393,"intents":[{"intent":"Update super","confidence_score":0.35860407},{"intent":"Track super","confidence_score":0.15476929}]},{"text":"Is there any kind of way that you'd like to maybe start adding a little bit to super at all?","start_word":535,"end_word":554,"intents":[{"intent":"Adding to super","confidence_score":0.0015605557}]},{"text":"I'm I'm actually just making a decision in the next few months Yep.","start_word":573,"end_word":585,"intents":[{"intent":"Make decision","confidence_score":0.41902465}]},{"text":"And if I stay here, I'll probably start doing a bit more business and and and then a little bit more money.","start_word":611,"end_word":632,"intents":[{"intent":"Start business","confidence_score":0.1592649}]},{"text":"Well, what I'll do, you do to have your annual review around about March there, which is fine.","start_word":643,"end_word":660,"intents":[{"intent":"Set annual review","confidence_score":0.035076044}]},{"text":"If you like, I could get the team to give you a call probably February to book in your annual review for early March.","start_word":662,"end_word":685,"intents":[{"intent":"Book annual review","confidence_score":0.6664622}]},{"text":"benefit you.","start_word":760,"end_word":761,"intents":[{"intent":"Update adviser","confidence_score":0.006999594}]},{"text":"Well, I'm glad I've got some good news for you today for you, Cash. I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you. I know recent news, as I mentioned last time, that catch ups hadn't really occurred. So I'm making sure that we do do those moving forward for you on a regular basis. Yeah.","start_word":774,"end_word":845,"intents":[{"intent":"Follow up on plans","confidence_score":0.0014672573}]},{"text":"Is there anything that you might need from me at the moment? Any questions you have or any support or information at all?","start_word":850,"end_word":872,"intents":[{"intent":"Receive support/information","confidence_score":0.00027209902}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Nigel. It's Dana from OQ Financial. How are you this afternoon? Hi, Dana. How are you?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.16866889595985413},{"text":"I'm very well. Thank you. Thanks for asking.","start_word":18,"end_word":25,"sentiment":"positive","sentiment_score":0.6727192997932434},{"text":"I had you booked in for a bit of a quick catch up this afternoon. Is now a good time for you? Yep. That's fine.","start_word":26,"end_word":50,"sentiment":"neutral","sentiment_score":0.28383657336235046},{"text":"Fantastic.","start_word":51,"end_word":51,"sentiment":"positive","sentiment_score":0.6824390888214111},{"text":"Before I jump into the call, I do need to let you know we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yeah. That's fine. Legend. And just to do a quick security check there with you as well just because we're discussing your personal information, I'll get you to confirm your full name, your date of birth, and address there for me. Nigel Hicks, do you want middle name? No. That's fine. Date of birth? Yes, '20 please. '20 Yeah. And third twenty third of yep. the fifth nineteen sixty three, Yep. and address is Unit 2117 Clarence Road, Indooroopilly.","start_word":52,"end_word":162,"sentiment":"neutral","sentiment_score":0.06538935750722885},{"text":"Beautiful. Thank you so much for that. How's your day been so far?","start_word":163,"end_word":175,"sentiment":"positive","sentiment_score":0.4757440388202667},{"text":"Oh, not bad. I just knocked off, actually.","start_word":176,"end_word":183,"sentiment":"neutral","sentiment_score":-0.009570246562361715},{"text":"Oh, fantastic. Excellent. It's always good.","start_word":184,"end_word":189,"sentiment":"positive","sentiment_score":0.4974050521850586},{"text":"I know last time we sorta caught up, you were doing a bit of a a bit of casual work. Are you still doing that kind of work? Yeah. Yeah. I've sort of got my own business, but it's just really a a casual Yep. Yeah. Yeah. Beautiful. I I think we had down here that you were making roughly business. between 20 to 30,000 a year. Is that still sort of what you're aiming for at the moment? Or Yeah. It it it varies. Yep. It might go up a Mhmm. bit more. I I sort of don't really I sort of just I don't really plan anything, to be honest. No. That's okay. You're absolutely fine.","start_word":190,"end_word":307,"sentiment":"neutral","sentiment_score":-0.017748957499861717},{"text":"All good.","start_word":308,"end_word":309,"sentiment":"positive","sentiment_score":0.3688569664955139},{"text":"The reason for that, I wanted to double check, is part of the catch up is just seeing how things are going, looking at whether there's any new advice that we maybe need to provide there for you. But it also had a bit of a look at your super, because one of the things I definitely wanted to do was kinda give you a bit more of an update on a regular basis of how things were tracking with your super there, Yep. how everything's looking. So have a look now. We did our last last review on the March 23 there. So from March till now, essentially, having a look at your super, your net return is about 3.66%.","start_word":310,"end_word":430,"sentiment":"neutral","sentiment_score":0.12410184741020204},{"text":"It means that as a dollar figure, your super has made a little over $5,600 in income and growth over the last few months there, which is good. Yeah. That That's is a really great. positive return. Yeah. Yeah. Considering things things that are, you know, like, the the economy is not a lot less flash and things like that, it's pretty good.","start_word":431,"end_word":493,"sentiment":"positive","sentiment_score":0.4360786378383637},{"text":"Yeah. And, look, that's essentially And what your service doing on its own because there's no additional yeah. contributions going in.","start_word":494,"end_word":514,"sentiment":"neutral","sentiment_score":0.15904134511947632},{"text":"So it is really good to see that it is working a little bit at the moment.","start_word":515,"end_word":531,"sentiment":"positive","sentiment_score":0.5437132120132446},{"text":"Yeah. Yep.","start_word":532,"end_word":533,"sentiment":"neutral","sentiment_score":0.19537024199962616},{"text":"Beautiful.","start_word":534,"end_word":534,"sentiment":"positive","sentiment_score":0.4617035984992981},{"text":"Is there any kind of way that you'd like to maybe start adding a little bit to super at all? Or Well, I'm I'm I'm thinking about it, but but probably probably next year, I'm I'm okay. thinking. I'm I'm actually just making a decision in the next few months Yep. on what I'm gonna do, whether Okay. I'm gonna stay here or sell up and buy somewhere else or Yep. so everything's a bit yeah. And if I stay here, I'll probably start doing a bit more business and and and then a little bit more money. So Yep. probably put some in then. Yeah.","start_word":535,"end_word":640,"sentiment":"neutral","sentiment_score":0.07420479506254196},{"text":"Absolutely.","start_word":641,"end_word":641,"sentiment":"positive","sentiment_score":0.34761369228363037},{"text":"Absolutely. Well, what I'll do, you do to have your annual review around about March there, which is fine. If you like, I could get the team to give you a call probably February to book in your annual review for early March. We can have a bit of a chat about where things are at after the Christmas break there, see how things are going for you, see if you've you know, what your plans are moving forward, and have a bit of a look at maybe updating the advice and looking at even just a small amount of contributions to see, you know, what we can do to help you there and how that can Yeah. benefit you. Does that sound okay? Yeah.","start_word":642,"end_word":766,"sentiment":"neutral","sentiment_score":0.12920590996742248},{"text":"It sounds good. Sounds great. Yeah. Beautiful. Well, I'm glad I've got some good news for you today for you, Cash. I was just making sure I wanted to touch base and make sure that we were, you know, keeping on track of things for you.","start_word":767,"end_word":812,"sentiment":"positive","sentiment_score":0.5463630557060242},{"text":"I know recent news, as I mentioned last time, that catch ups hadn't really occurred.","start_word":813,"end_word":827,"sentiment":"neutral","sentiment_score":0.2363618761301041},{"text":"So I'm making sure that we do do those moving forward for you on a regular basis.","start_word":828,"end_word":844,"sentiment":"positive","sentiment_score":0.3587369918823242},{"text":"Yeah. Yeah. That's fine.","start_word":845,"end_word":848,"sentiment":"neutral","sentiment_score":0.25267574191093445},{"text":"Easy.","start_word":849,"end_word":849,"sentiment":"positive","sentiment_score":0.33713215589523315},{"text":"Is there anything that you might need from me at the moment? Any questions you have or any support or information at all? I don't really think so. No? That's okay. That's absolutely fine.","start_word":850,"end_word":883,"sentiment":"neutral","sentiment_score":0.06208504736423493},{"text":"I'm glad things are going really well for you.","start_word":884,"end_word":892,"sentiment":"positive","sentiment_score":0.49067768454551697},{"text":"Yeah. Yeah. Just cruising along. Yeah.","start_word":893,"end_word":898,"sentiment":"neutral","sentiment_score":0.22022156417369845},{"text":"Perfect. Excellent.","start_word":899,"end_word":900,"sentiment":"positive","sentiment_score":0.4115044176578522},{"text":"Well, as I said, your annual review is due in about March there. If you find Yep. you do need anything, you're welcome to let me know. Did you want Yep. me to do another sort of catch up before Christmas, or are you happy for the next one to be March when we review everything again and look at those contributions? Oh, I think I think March will be fine. March will be good.","start_word":901,"end_word":975,"sentiment":"neutral","sentiment_score":0.10985594987869264},{"text":"Beautiful. Give you some time to think it through. Have a lovely Yep. Christmas, hopefully, and Yep. I'll catch you in the New Year. Same with Excellent.","start_word":976,"end_word":1002,"sentiment":"positive","sentiment_score":0.3799222409725189},{"text":"you. Yep. Yeah.","start_word":1003,"end_word":1005,"sentiment":"neutral","sentiment_score":0.2432689368724823},{"text":"Thank you so much, Nigel.","start_word":1006,"end_word":1010,"sentiment":"positive","sentiment_score":0.4047187566757202},{"text":"But, look, if you need anything at any point, you're welcome to let me know.","start_word":1011,"end_word":1025,"sentiment":"neutral","sentiment_score":0.24800357222557068},{"text":"I'm more than happy to make any additional time that you need.","start_word":1026,"end_word":1037,"sentiment":"positive","sentiment_score":0.4429173767566681},{"text":"Okay? No worries.","start_word":1038,"end_word":1040,"sentiment":"neutral","sentiment_score":0.1365797370672226},{"text":"Thanks for that. No worries at all. Well, thank you so much for your time today. I will let you go to enjoy your afternoon, and have a great weekend ahead. Yep. Same with you. Thanks so much, Okay. Nigel.","start_word":1041,"end_word":1080,"sentiment":"positive","sentiment_score":0.7148939967155457},{"text":"I'll talk to you soon. Bye bye. See you later.","start_word":1081,"end_word":1090,"sentiment":"neutral","sentiment_score":0.27937695384025574}],"average":{"sentiment":"neutral","sentiment_score":0.1991167565121333}}}}