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But but do you know if it was like series consulting that was looking after you guys? Mhmm. But theories went into liquidation. Oh, okay. Didn't know that. Okay. That's an interesting situation. Alright. So so what's happened now? You reckon your numbers are ported out? Okay. But it's kinda strange because, like, I was talking to series consulting, Jack from there. Right? He said that you guys wanted to port it out from us, like, away from us. Okay. It's pretty complex. Sorry. I've just got a bit of cold, so that's why. Okay. Alright. I understand. But so the thing is Comstock is a wholesale provider. We don't look after, like, the end customers per se. We sign up partners who then, you know, go ahead and resell our services and platforms and all that sort of stuff. So it would have been provisioned through them, but this is the first that I've actually heard that they've gone to liquidation. So that's kind of like news for us anyway. So I guess I'm gonna a chat with you soon this week. Yep. Okay. Yeah. Okay. Understandable. So I guess the process from here is really you're allowed to port out your number to any other provider. Have you got one in mind already? Yep. Okay. Yeah. I guess. Yep. Okay. Yeah. Okay. Probably the best way for you guys is just to port out to another provider, like, directly. And, yeah, you can just do a port out request with the new provider that you wanna go to. Yeah. Pretty much. Yeah. Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out. Or it'll give you a porting authority form, and then the number will leave our network and go to wherever you wanna take it. I mean, that's one option. Well yeah. Well, it's it's hard to engage because we only deal with partners and not end customers. So my hands are kinda tied. I can't really provide direct services to you because then it just goes against what we build around the channel and all that. So we're channel only. Your rather your rather sort of way to do it is you you could go to another provider, like a partner or a IT company and then sort of keep the numbers with us and they manage you and all that sort of stuff. But really, it's it's up to you. Yeah. Okay. So maybe it's best to talk to them. And if they that company wants to deal with Comstock, then, you know, feel free to pass on my details. I'm Sean from Comstock. I'm one of the co owners here, and I'll go from all the sales side of things. But like I could I could onboard them and then go through that process, but, you know, that might take a bit of time as well to get all that sorted paperwork and all that, create new account, shift your entire numbers to that account. So it's an internal shift, but, I mean, there's a process behind everything if if that's one of the options you wanna take. Okay. Great. How did you find out it was forwarded to Comstock in the end? Okay. Sure. Okay. Sure. Yep. Oh, okay. Well, yeah. Something I'll I'll I'll look up this week. Yeah. Okay. I don't know. Have I given you enough information for you to go back and decide what you wanna do? Yep. Okay. That's fine. Yep. Yeah. Yeah. But everything at the moment, all the service is still operating. Right? Nothing's gone down or anything like that. Okay. Okay. Okay. Okay. Yeah. That's fine. Look. Yeah. So your options are you can take the numbers wherever you want. You can go to another IT company. And if that IT company wants to work with Comstock as a partner to sort of refoenix or reestablish whatever services you have with us directly from what Series Consulting was managing, then we could just shift all that to a new provider. And then they become a new partner to us, or you could just take your number and just go direct to any other provider out there. Yeah. Yeah. They're your option, basically. Yeah. Check the ice and and see what they wanna do. I'm more than, you know, happy to see if I can onboard them and discuss what we do with them. And if they wanna look after you through us, then that's an option. Or if they've got their own providers, that's that's another way as well. So pretty much you've got the option to go where you need. You're not forced to stay or yeah. Yeah. Okay. I get you. Alright. Yeah. Well, have a think about it. Talk yeah. Talk to your manager. And if anything, just come back to me on how you plan to, like, transact on this. If you need a port out, let me know so that I can sort of touch base with Sirius Consulting. Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's something we can't generate. Yeah. That's all. Okay. Okay. Alright. Yeah. They can either stay with us with a new provider, or they can be ported out to anywhere you want. So that's a new provider would probably need to then onboard with us. Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys. So there's a couple of ways in between, but whatever's best for you, you come back. You let me know then. Alright. Yeah. Sorry. What was your name? Just a little okay. Yep. Okay. Okay. Just just send me an email as well if you would like. Shawn@comstack.com. Just so that I've got your contact details for for future reference. Oh, sorry. Ssean@comstack.com. It's s e a n Yep. At comstack dot yeah. Cool. Easy. Yeah. Alright. Thanks. Alright. Thanks. Have a good day. See you later. Alright. Crap. 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Sean speaking. Okay. Where are you calling from? What which company?\n\nSorry. Oh, okay. Yes. Right. Okay.\n\nYou should really speak to your account managers. Okay. But but do you know if it was like series consulting that was looking after you guys? Mhmm. But theories went into liquidation.\n\nOh, okay. Didn't know that. Okay. That's an interesting situation. Alright.\n\nSo so what's happened now? You reckon your numbers are ported out? Okay. But it's kinda strange because, like, I was talking to series consulting, Jack from there. Right?\n\nHe said that you guys wanted to port it out from us, like, away from us. Okay. It's pretty complex. Sorry. I've just got a bit of cold, so that's why.\n\nOkay. Alright. I understand. But so the thing is Comstock is a wholesale provider. We don't look after, like, the end customers per se.\n\nWe sign up partners who then, you know, go ahead and resell our services and platforms and all that sort of stuff. So it would have been provisioned through them, but this is the first that I've actually heard that they've gone to liquidation. So that's kind of like news for us anyway. So I guess I'm gonna a chat with you soon this week. Yep.\n\nOkay. Yeah. Okay. Understandable. So I guess the process from here is really you're allowed to port out your number to any other provider.\n\nHave you got one in mind already? Yep. Okay. Yeah. I guess.\n\nYep. Okay. Yeah. Okay. Probably the best way for you guys is just to port out to another provider, like, directly.\n\nAnd, yeah, you can just do a port out request with the new provider that you wanna go to. Yeah. Pretty much. Yeah. Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out.\n\nOr it'll give you a porting authority form, and then the number will leave our network and go to wherever you wanna take it. I mean, that's one option. Well yeah. Well, it's it's hard to engage because we only deal with partners and not end customers. So my hands are kinda tied.\n\nI can't really provide direct services to you because then it just goes against what we build around the channel and all that. So we're channel only. Your rather your rather sort of way to do it is you you could go to another provider, like a partner or a IT company and then sort of keep the numbers with us and they manage you and all that sort of stuff. But really, it's it's up to you. Yeah.\n\nOkay. So maybe it's best to talk to them. And if they that company wants to deal with Comstock, then, you know, feel free to pass on my details. I'm Sean from Comstock. I'm one of the co owners here, and I'll go from all the sales side of things.\n\nBut like I could I could onboard them and then go through that process, but, you know, that might take a bit of time as well to get all that sorted paperwork and all that, create new account, shift your entire numbers to that account. So it's an internal shift, but, I mean, there's a process behind everything if if that's one of the options you wanna take. Okay. Great. How did you find out it was forwarded to Comstock in the end?\n\nOkay. Sure. Okay. Sure. Yep.\n\nOh, okay. Well, yeah. Something I'll I'll I'll look up this week. Yeah. Okay.\n\nI don't know. Have I given you enough information for you to go back and decide what you wanna do? Yep. Okay. That's fine.\n\nYep. Yeah. Yeah. But everything at the moment, all the service is still operating. Right?\n\nNothing's gone down or anything like that. Okay. Okay. Okay. Okay.\n\nYeah. That's fine. Look. Yeah. So your options are you can take the numbers wherever you want.\n\nYou can go to another IT company. And if that IT company wants to work with Comstock as a partner to sort of refoenix or reestablish whatever services you have with us directly from what Series Consulting was managing, then we could just shift all that to a new provider. And then they become a new partner to us, or you could just take your number and just go direct to any other provider out there. Yeah. Yeah.\n\nThey're your option, basically. Yeah. Check the ice and and see what they wanna do. I'm more than, you know, happy to see if I can onboard them and discuss what we do with them. And if they wanna look after you through us, then that's an option.\n\nOr if they've got their own providers, that's that's another way as well. So pretty much you've got the option to go where you need. You're not forced to stay or yeah. Yeah. Okay.\n\nI get you. Alright. Yeah. Well, have a think about it. Talk yeah.\n\nTalk to your manager. And if anything, just come back to me on how you plan to, like, transact on this. If you need a port out, let me know so that I can sort of touch base with Sirius Consulting. Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's something we can't generate. Yeah.\n\nThat's all. Okay. Okay. Alright. Yeah.\n\nThey can either stay with us with a new provider, or they can be ported out to anywhere you want. So that's a new provider would probably need to then onboard with us. Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys. So there's a couple of ways in between, but whatever's best for you, you come back. You let me know then.\n\nAlright. Yeah. Sorry. What was your name? Just a little okay.\n\nYep. Okay. Okay. Just just send me an email as well if you would like. Shawn@comstack.com.\n\nJust so that I've got your contact details for for future reference. Oh, sorry. Ssean@comstack.com. It's s e a n Yep. At comstack dot yeah.\n\nCool. Easy. Yeah. Alright. Thanks.\n\nAlright. Thanks. Have a good day. See you later. Alright.\n\nCrap. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.025603629648685455},{"text":"Sean speaking.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.026911715045571327},{"text":"Okay.","start":15.855,"end":16.355,"sentiment":"neutral","sentiment_score":-0.006563913077116013},{"text":"Where are you calling from?","start":17.535,"end":18.494999,"sentiment":"neutral","sentiment_score":-0.036949527263641355},{"text":"What which company?","start":18.494999,"end":19.455,"sentiment":"neutral","sentiment_score":-0.06166939561565717}],"sentiment":"neutral","sentiment_score":-0.024741056375205517,"num_words":12,"start":1.5999999,"end":19.455},{"sentences":[{"text":"Sorry.","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":-0.09878233075141908},{"text":"Oh, okay.","start":22.974998,"end":23.935,"sentiment":"neutral","sentiment_score":-0.003158918581902981},{"text":"Yes.","start":23.935,"end":24.435,"sentiment":"neutral","sentiment_score":0.02979334443807602},{"text":"Right.","start":26.095,"end":26.494999,"sentiment":"neutral","sentiment_score":0.028084827587008476},{"text":"Okay.","start":26.494999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.028361547738313675}],"sentiment":"neutral","sentiment_score":-0.003143408025304479,"num_words":6,"start":19.455,"end":26.994999},{"sentences":[{"text":"You should really speak to your account managers.","start":27.055,"end":29.715,"sentiment":"neutral","sentiment_score":-0.07213428150862455},{"text":"Okay.","start":47.845,"end":48.345,"sentiment":"neutral","sentiment_score":-0.16581109166145325},{"text":"But but do you know if it was like series consulting that was looking after you guys?","start":50.485,"end":56.824997,"sentiment":"neutral","sentiment_score":-0.08694220597253126},{"text":"Mhmm.","start":56.97,"end":57.47,"sentiment":"neutral","sentiment_score":-0.03352542966604233},{"text":"But theories went into liquidation.","start":62.65,"end":64.03,"sentiment":"neutral","sentiment_score":-0.15864051282405853}],"sentiment":"neutral","sentiment_score":-0.09523846372030675,"num_words":32,"start":27.055,"end":64.03},{"sentences":[{"text":"Oh, okay.","start":64.49,"end":65.39,"sentiment":"neutral","sentiment_score":-0.055571211501955986},{"text":"Didn't know that.","start":67.05,"end":67.69,"sentiment":"neutral","sentiment_score":-0.08939645439386368},{"text":"Okay.","start":67.69,"end":68.19,"sentiment":"neutral","sentiment_score":-0.02566235326230526},{"text":"That's an interesting situation.","start":69.485,"end":70.865,"sentiment":"neutral","sentiment_score":-0.10611266549676657},{"text":"Alright.","start":73.485,"end":73.885,"sentiment":"neutral","sentiment_score":-0.016200844198465347}],"sentiment":"neutral","sentiment_score":-0.07687687687575817,"num_words":11,"start":64.49,"end":73.885},{"sentences":[{"text":"So so what's happened now?","start":73.885,"end":75.965,"sentiment":"neutral","sentiment_score":-0.026777879521250724},{"text":"You reckon your numbers are ported out?","start":75.965,"end":77.665,"sentiment":"neutral","sentiment_score":-0.020730830462915555},{"text":"Okay.","start":88.87,"end":89.350006,"sentiment":"neutral","sentiment_score":-0.08441528677940369},{"text":"But it's kinda strange because, like, I was talking to series consulting, Jack from there.","start":89.350006,"end":94.950005,"sentiment":"neutral","sentiment_score":-0.2559039791425069},{"text":"Right?","start":94.950005,"end":95.385,"sentiment":"neutral","sentiment_score":-0.20633241534233093}],"sentiment":"neutral","sentiment_score":-0.15201077931400003,"num_words":29,"start":73.885,"end":95.385},{"sentences":[{"text":"He said that you guys wanted to port it out from us, like, away from us.","start":95.705,"end":100.605,"sentiment":"neutral","sentiment_score":-0.20722288126125932},{"text":"Okay.","start":126.91499,"end":127.314995,"sentiment":"neutral","sentiment_score":-0.2013956308364868},{"text":"It's pretty complex.","start":127.314995,"end":128.995,"sentiment":"neutral","sentiment_score":-0.3161752025286357},{"text":"Sorry.","start":128.995,"end":129.155,"sentiment":"neutral","sentiment_score":-0.3146386742591858},{"text":"I've just got a bit of cold, so that's why.","start":129.155,"end":131.095,"sentiment":"negative","sentiment_score":-0.3516990542411804}],"sentiment":"neutral","sentiment_score":-0.2676489211378559,"num_words":31,"start":95.705,"end":131.095},{"sentences":[{"text":"Okay.","start":142.20001,"end":142.70001,"sentiment":"neutral","sentiment_score":-0.0547601580619812},{"text":"Alright.","start":142.76001,"end":143.16,"sentiment":"neutral","sentiment_score":-0.0109038595110178},{"text":"I understand.","start":143.16,"end":143.82,"sentiment":"neutral","sentiment_score":-0.008402654901146889},{"text":"But so the thing is Comstock is a wholesale provider.","start":144.195,"end":147.075,"sentiment":"neutral","sentiment_score":-0.07159954123198986},{"text":"We don't look after, like, the end customers per se.","start":147.075,"end":149.795,"sentiment":"neutral","sentiment_score":-0.07675188593566418}],"sentiment":"neutral","sentiment_score":-0.06524931662715971,"num_words":24,"start":142.20001,"end":149.795},{"sentences":[{"text":"We sign up partners who then, you know, go ahead and resell our services and platforms and all that sort of stuff.","start":149.795,"end":156.33,"sentiment":"neutral","sentiment_score":-0.020697771465744485},{"text":"So it would have been provisioned through them, but this is the first that I've actually heard that they've gone to liquidation.","start":156.41,"end":163.23,"sentiment":"neutral","sentiment_score":-0.05507940502667969},{"text":"So that's kind of like news for us anyway.","start":163.29001,"end":165.55,"sentiment":"neutral","sentiment_score":-0.09212506231334475},{"text":"So I guess I'm gonna a chat with you soon this week.","start":167.37,"end":170.125,"sentiment":"neutral","sentiment_score":-0.001119647640734911},{"text":"Yep.","start":173.945,"end":174.445,"sentiment":"neutral","sentiment_score":0.0064259967766702175}],"sentiment":"neutral","sentiment_score":-0.03792777603887247,"num_words":66,"start":149.795,"end":174.445},{"sentences":[{"text":"Okay.","start":176.66501,"end":177.16501,"sentiment":"neutral","sentiment_score":-0.010947957634925842},{"text":"Yeah.","start":182.87001,"end":183.11,"sentiment":"neutral","sentiment_score":0.043351348489522934},{"text":"Okay.","start":183.11,"end":183.51001,"sentiment":"neutral","sentiment_score":0.06370282173156738},{"text":"Understandable.","start":183.51001,"end":184.01001,"sentiment":"neutral","sentiment_score":-0.012018634006381037},{"text":"So I guess the process from here is really you're allowed to port out your number to any other provider.","start":184.23001,"end":190.39001,"sentiment":"neutral","sentiment_score":0.09770135320723057}],"sentiment":"neutral","sentiment_score":0.08492144344684978,"num_words":24,"start":176.66501,"end":190.39001},{"sentences":[{"text":"Have you got one in mind already?","start":190.39001,"end":191.85,"sentiment":"neutral","sentiment_score":0.0507468336394855},{"text":"Yep.","start":197.35,"end":197.745,"sentiment":"neutral","sentiment_score":0.18778268992900848},{"text":"Okay.","start":197.985,"end":198.485,"sentiment":"neutral","sentiment_score":0.1571386456489563},{"text":"Yeah.","start":208.545,"end":208.94499,"sentiment":"neutral","sentiment_score":0.042960770428180695},{"text":"I guess.","start":208.94499,"end":209.525,"sentiment":"neutral","sentiment_score":0.017228595912456512}],"sentiment":"neutral","sentiment_score":0.06479726110895474,"num_words":12,"start":190.39001,"end":209.525},{"sentences":[{"text":"Yep.","start":219.2,"end":219.51999,"sentiment":"neutral","sentiment_score":-0.018548637628555294},{"text":"Okay.","start":219.51999,"end":220.01999,"sentiment":"neutral","sentiment_score":-0.03839875757694245},{"text":"Yeah.","start":229.415,"end":229.575,"sentiment":"neutral","sentiment_score":0.010900942608714104},{"text":"Okay.","start":229.575,"end":230.075,"sentiment":"neutral","sentiment_score":0.03265748918056488},{"text":"Probably the best way for you guys is just to port out to another provider, like, directly.","start":231.015,"end":235.835,"sentiment":"neutral","sentiment_score":0.045975030783344716}],"sentiment":"neutral","sentiment_score":0.03658031237622102,"num_words":21,"start":219.2,"end":235.835},{"sentences":[{"text":"And, yeah, you can just do a port out request with the new provider that you wanna go to.","start":237.255,"end":241.515,"sentiment":"neutral","sentiment_score":0.10413889586925507},{"text":"Yeah.","start":253.28,"end":253.78,"sentiment":"neutral","sentiment_score":0.03309573233127594},{"text":"Pretty much.","start":254.48,"end":255.12,"sentiment":"neutral","sentiment_score":0.023930268362164497},{"text":"Yeah.","start":255.12,"end":255.35999,"sentiment":"neutral","sentiment_score":0.05548286437988281},{"text":"Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out.","start":255.35999,"end":263.79498,"sentiment":"neutral","sentiment_score":0.09677721942082429}],"sentiment":"neutral","sentiment_score":0.0949901566510239,"num_words":62,"start":237.255,"end":263.79498},{"sentences":[{"text":"Or it'll give you a porting authority form, and then the number will leave our network and go to wherever you wanna take it.","start":263.79498,"end":269.095,"sentiment":"neutral","sentiment_score":0.09219706229244669},{"text":"I mean, that's one option.","start":270.51498,"end":271.8,"sentiment":"neutral","sentiment_score":-0.1830860495567322},{"text":"Well yeah.","start":273.15997,"end":275.56,"sentiment":"neutral","sentiment_score":-0.07408469915390015},{"text":"Well, it's it's hard to engage because we only deal with partners and not end customers.","start":275.56,"end":284.52,"sentiment":"neutral","sentiment_score":-0.19276387052377686},{"text":"So my hands are kinda tied.","start":284.52,"end":286.13998,"sentiment":"neutral","sentiment_score":-0.32476689169804257}],"sentiment":"neutral","sentiment_score":-0.07327723452153634,"num_words":53,"start":263.79498,"end":286.13998},{"sentences":[{"text":"I can't really provide direct services to you because then it just goes against what we build around the channel and all that.","start":286.54498,"end":294.145,"sentiment":"neutral","sentiment_score":-0.05972198291641215},{"text":"So we're channel only.","start":294.145,"end":295.365,"sentiment":"neutral","sentiment_score":-0.003812615992501378},{"text":"Your rather your rather sort of way to do it is you you could go to another provider, like a partner or a IT company and then sort of keep the numbers with us and they manage you and all that sort of stuff.","start":297.26498,"end":311.09998,"sentiment":"neutral","sentiment_score":0.001446028028360822},{"text":"But really, it's it's up to you.","start":311.09998,"end":314.0,"sentiment":"neutral","sentiment_score":0.011509487671511514},{"text":"Yeah.","start":314.62,"end":314.86,"sentiment":"neutral","sentiment_score":0.01575673744082451}],"sentiment":"neutral","sentiment_score":-0.015555793502002577,"num_words":79,"start":286.54498,"end":314.86},{"sentences":[{"text":"Okay.","start":314.86,"end":315.18,"sentiment":"neutral","sentiment_score":0.029159920290112495},{"text":"So maybe it's best to talk to them.","start":315.18,"end":316.755,"sentiment":"neutral","sentiment_score":0.03661280428059399},{"text":"And if they that company wants to deal with Comstock, then, you know, feel free to pass on my details.","start":316.755,"end":322.995,"sentiment":"neutral","sentiment_score":0.055458937771618366},{"text":"I'm Sean from Comstock.","start":322.995,"end":324.115,"sentiment":"neutral","sentiment_score":0.1092706136405468},{"text":"I'm one of the co owners here, and I'll go from all the sales side of things.","start":324.115,"end":327.57,"sentiment":"neutral","sentiment_score":0.06279907222179805}],"sentiment":"neutral","sentiment_score":0.058718155845999716,"num_words":50,"start":314.86,"end":327.57},{"sentences":[{"text":"But like I could I could onboard them and then go through that process, but, you know, that might take a bit of time as well to get all that sorted paperwork and all that, create new account, shift your entire numbers to that account.","start":328.21002,"end":340.45,"sentiment":"neutral","sentiment_score":0.05126605215999815},{"text":"So it's an internal shift, but, I mean, there's a process behind everything if if that's one of the options you wanna take.","start":340.45,"end":346.48502,"sentiment":"neutral","sentiment_score":0.00951664875585424},{"text":"Okay.","start":352.385,"end":352.885,"sentiment":"neutral","sentiment_score":0.02051365375518799},{"text":"Great.","start":358.55,"end":359.05,"sentiment":"positive","sentiment_score":0.4423413872718811},{"text":"How did you find out it was forwarded to Comstock in the 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yeah.","start":380.405,"end":381.125,"sentiment":"neutral","sentiment_score":0.05235437676310539},{"text":"Something I'll I'll I'll look up this week.","start":381.125,"end":382.885,"sentiment":"neutral","sentiment_score":0.04455929668620229},{"text":"Yeah.","start":382.885,"end":383.285,"sentiment":"neutral","sentiment_score":0.02083859965205193},{"text":"Okay.","start":383.285,"end":383.785,"sentiment":"neutral","sentiment_score":0.007807925343513489}],"sentiment":"neutral","sentiment_score":0.045214670577219555,"num_words":14,"start":379.925,"end":383.785},{"sentences":[{"text":"I don't know.","start":384.7,"end":385.18,"sentiment":"neutral","sentiment_score":-0.14110906422138214},{"text":"Have I given you enough information for you to go back and decide what you wanna do?","start":385.18,"end":390.0,"sentiment":"neutral","sentiment_score":-0.10946643878431882},{"text":"Yep.","start":394.7,"end":395.1,"sentiment":"neutral","sentiment_score":0.0071864984929561615},{"text":"Okay.","start":395.1,"end":395.6,"sentiment":"neutral","sentiment_score":0.0347324013710022},{"text":"That's fine.","start":395.82,"end":396.585,"sentiment":"neutral","sentiment_score":0.0765963401645422}],"sentiment":"neutral","sentiment_score":-0.08704771132518847,"num_words":24,"start":384.7,"end":396.585},{"sentences":[{"text":"Yep.","start":400.345,"end":400.845,"sentiment":"neutral","sentiment_score":0.17841359972953796},{"text":"Yeah.","start":420.5,"end":420.9,"sentiment":"neutral","sentiment_score":-0.046474654227495193},{"text":"Yeah.","start":420.9,"end":421.38,"sentiment":"neutral","sentiment_score":-0.041640620678663254},{"text":"But everything at the moment, all the service is still operating.","start":421.38,"end":424.285,"sentiment":"neutral","sentiment_score":-0.087850460274653},{"text":"Right?","start":424.665,"end":424.745,"sentiment":"neutral","sentiment_score":-0.03202562406659126}],"sentiment":"neutral","sentiment_score":-0.06053882415095965,"num_words":15,"start":400.345,"end":424.745},{"sentences":[{"text":"Nothing's gone down or anything like that.","start":424.745,"end":426.505,"sentiment":"neutral","sentiment_score":-0.12320194393396378},{"text":"Okay.","start":426.505,"end":426.745,"sentiment":"neutral","sentiment_score":-0.02689157053828239},{"text":"Okay.","start":426.745,"end":427.245,"sentiment":"neutral","sentiment_score":-0.01937327161431313},{"text":"Okay.","start":428.905,"end":429.405,"sentiment":"neutral","sentiment_score":-0.00022500474005937576},{"text":"Okay.","start":429.54498,"end":429.625,"sentiment":"neutral","sentiment_score":0.031860001385211945}],"sentiment":"neutral","sentiment_score":-0.07973122300410812,"num_words":11,"start":424.745,"end":429.625},{"sentences":[{"text":"Yeah.","start":429.625,"end":430.125,"sentiment":"neutral","sentiment_score":0.054925937205553055},{"text":"That's fine.","start":430.345,"end":431.085,"sentiment":"neutral","sentiment_score":0.10054762288928032},{"text":"Look.","start":432.82498,"end":433.32498,"sentiment":"neutral","sentiment_score":0.06588082760572433},{"text":"Yeah.","start":433.865,"end":434.185,"sentiment":"neutral","sentiment_score":0.10041608661413191},{"text":"So your options are you can take the numbers wherever you want.","start":434.185,"end":437.18,"sentiment":"neutral","sentiment_score":0.09987289396425088}],"sentiment":"neutral","sentiment_score":0.09534075439852827,"num_words":17,"start":429.625,"end":437.18},{"sentences":[{"text":"You can go to another IT company.","start":437.18,"end":438.94,"sentiment":"neutral","sentiment_score":0.012340054980346135},{"text":"And if that IT company wants to work with Comstock as a partner to sort of refoenix or reestablish whatever services you have with us directly from what Series Consulting was managing, then we could just shift all that to a new provider.","start":438.94,"end":453.955,"sentiment":"neutral","sentiment_score":-0.016617727227682292},{"text":"And then they become a new partner to us, or you could just take your number and just go direct to any other provider out there.","start":454.655,"end":461.07498,"sentiment":"neutral","sentiment_score":0.21263295283111242},{"text":"Yeah.","start":462.735,"end":463.13498,"sentiment":"neutral","sentiment_score":0.14975881576538086},{"text":"Yeah.","start":463.13498,"end":463.215,"sentiment":"neutral","sentiment_score":0.1745508313179016}],"sentiment":"neutral","sentiment_score":0.06698185300979859,"num_words":78,"start":437.18,"end":463.215},{"sentences":[{"text":"They're your option, basically.","start":463.215,"end":464.51498,"sentiment":"neutral","sentiment_score":0.1847337782382965},{"text":"Yeah.","start":464.655,"end":465.03,"sentiment":"neutral","sentiment_score":0.18845057487487793},{"text":"Check the ice and and see what they wanna do.","start":470.63,"end":473.11,"sentiment":"neutral","sentiment_score":0.12946067079901696},{"text":"I'm more than, you know, happy to see if I can onboard them and discuss what we do with them.","start":473.11,"end":477.91,"sentiment":"positive","sentiment_score":0.5513090401887893},{"text":"And if they wanna look after you through us, then that's an option.","start":477.91,"end":481.67502,"sentiment":"neutral","sentiment_score":0.31703439354896545}],"sentiment":"positive","sentiment_score":0.3618670899110536,"num_words":48,"start":463.215,"end":481.67502},{"sentences":[{"text":"Or if they've got their own providers, that's that's another way as well.","start":481.67502,"end":484.715,"sentiment":"neutral","sentiment_score":0.0629285780283121},{"text":"So pretty much you've got the option to go where you need.","start":484.715,"end":488.095,"sentiment":"neutral","sentiment_score":0.11624801593522231},{"text":"You're not forced to stay or yeah.","start":488.315,"end":490.65,"sentiment":"neutral","sentiment_score":-0.07673629479748863},{"text":"Yeah.","start":505.77,"end":506.265,"sentiment":"neutral","sentiment_score":-0.0861254632472992},{"text":"Okay.","start":506.345,"end":506.58502,"sentiment":"neutral","sentiment_score":-0.037576377391815186}],"sentiment":"neutral","sentiment_score":0.0456527000402703,"num_words":34,"start":481.67502,"end":506.58502},{"sentences":[{"text":"I get you.","start":506.58502,"end":507.48502,"sentiment":"neutral","sentiment_score":-0.037279866014917694},{"text":"Alright.","start":508.18503,"end":508.665,"sentiment":"neutral","sentiment_score":0.054020196199417114},{"text":"Yeah.","start":508.665,"end":508.98502,"sentiment":"neutral","sentiment_score":0.043852027505636215},{"text":"Well, have a think about it.","start":508.98502,"end":510.665,"sentiment":"neutral","sentiment_score":0.011811144960423311},{"text":"Talk yeah.","start":510.665,"end":511.30502,"sentiment":"neutral","sentiment_score":0.04342593252658844}],"sentiment":"neutral","sentiment_score":0.011057796959693614,"num_words":13,"start":506.58502,"end":511.30502},{"sentences":[{"text":"Talk to your manager.","start":511.30502,"end":512.10504,"sentiment":"neutral","sentiment_score":0.05572301894426346},{"text":"And if anything, just come back to me on how you plan to, like, transact on this.","start":512.10504,"end":516.525,"sentiment":"neutral","sentiment_score":0.04331404606209082},{"text":"If you need a port out, let me know so that I can sort of touch base with Sirius Consulting.","start":516.585,"end":521.76996,"sentiment":"neutral","sentiment_score":0.05928308535367251},{"text":"Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's something we can't generate.","start":521.99,"end":532.23,"sentiment":"neutral","sentiment_score":-0.04972306880004266},{"text":"Yeah.","start":532.23,"end":532.38995,"sentiment":"neutral","sentiment_score":-0.11440443992614746}],"sentiment":"neutral","sentiment_score":0.004472418247084869,"num_words":76,"start":511.30502,"end":532.38995},{"sentences":[{"text":"That's all.","start":532.38995,"end":543.755,"sentiment":"neutral","sentiment_score":-0.10885116457939148},{"text":"Okay.","start":543.755,"end":544.255,"sentiment":"neutral","sentiment_score":-0.02188042737543583},{"text":"Okay.","start":547.58997,"end":547.82996,"sentiment":"neutral","sentiment_score":0.0262078121304512},{"text":"Alright.","start":547.82996,"end":548.32996,"sentiment":"neutral","sentiment_score":0.05359616130590439},{"text":"Yeah.","start":548.38995,"end":548.87,"sentiment":"neutral","sentiment_score":0.04914790391921997}],"sentiment":"neutral","sentiment_score":-0.018438479863107204,"num_words":6,"start":532.38995,"end":548.87},{"sentences":[{"text":"They can either stay with us with a new provider, or they can be ported out to anywhere you want.","start":548.87,"end":554.73,"sentiment":"neutral","sentiment_score":0.04013662952929735},{"text":"So that's a new provider would probably need to then onboard with us.","start":554.87,"end":559.44995,"sentiment":"neutral","sentiment_score":-0.07590889558196068},{"text":"Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys.","start":559.565,"end":572.125,"sentiment":"neutral","sentiment_score":0.039297501577271354},{"text":"So there's a couple of ways in between, but whatever's best for you, you come back.","start":572.125,"end":575.74,"sentiment":"neutral","sentiment_score":-0.026046601124107838},{"text":"You let me know 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okay.","start":581.02,"end":584.88,"sentiment":"neutral","sentiment_score":0.07022664695978165}],"sentiment":"neutral","sentiment_score":0.1242133883590048,"num_words":11,"start":579.26,"end":584.88},{"sentences":[{"text":"Yep.","start":586.78,"end":587.18,"sentiment":"neutral","sentiment_score":0.06141076609492302},{"text":"Okay.","start":587.18,"end":587.66003,"sentiment":"neutral","sentiment_score":0.058149270713329315},{"text":"Okay.","start":587.66003,"end":588.16003,"sentiment":"neutral","sentiment_score":0.061725594103336334},{"text":"Just just send me an email as well if you would like.","start":588.89496,"end":591.39496,"sentiment":"neutral","sentiment_score":0.05486054439097643},{"text":"Shawn@comstack.com.","start":591.45496,"end":593.235,"sentiment":"neutral","sentiment_score":0.040194522589445114}],"sentiment":"neutral","sentiment_score":0.05498791788704693,"num_words":16,"start":586.78,"end":593.235},{"sentences":[{"text":"Just so that I've got your contact details for 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a good day.","start":622.09503,"end":622.73505,"sentiment":"positive","sentiment_score":0.676925390958786},{"text":"See you later.","start":622.73505,"end":623.555,"sentiment":"positive","sentiment_score":0.5343948801358541},{"text":"Alright.","start":624.175,"end":624.41504,"sentiment":"neutral","sentiment_score":0.16301792860031128}],"sentiment":"positive","sentiment_score":0.5528118729591369,"num_words":10,"start":621.455,"end":624.41504},{"sentences":[{"text":"Crap.","start":624.41504,"end":624.73505,"sentiment":"negative","sentiment_score":-0.36579200625419617},{"text":"Bye.","start":624.73505,"end":625.23505,"sentiment":"neutral","sentiment_score":-0.10312487185001372}],"sentiment":"neutral","sentiment_score":-0.23445843905210495,"num_words":2,"start":624.41504,"end":625.23505}]}}]},{"alternatives":[{"transcript":"Hey. Good afternoon. I'm just calling up regarding an inquiry I made. I don't know if this is the right area. Basically, we just had our numbers ported out. The Pacific Cigar Company. We're not really, like it's kinda weird how if yeah. I don't know who our account manager is. It's like it's kinda like a weird setup. So some some company, like a local tech company, kind of, like, put our numbers out, and we don't know, like, where it is. Or we we can't we're always with Comstock now. I was just trying to get get control of them. That's it. So and the company's gone into liquidation. Yeah. Yeah. It was service consulting. They're the ones that ported the numbers, but they went to liquidation. So they're kind of in a bit of yeah. Yeah. Neither did we tell till it was too late. No. No. It was it's pulled up from Telstra into Comstock. And, basically, we we just want we just want access to it. We just wanna have the be able to gain gain control of them again. Well, in a way, yes. Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good. So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better. I'm not saying Comstock isn't looking after better. We just what they've done is just, like, you know, just kind of, like, handling stuff that that we're not we're not we're not sure what they've done. You know? No. It's all good. So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them. So oh, okay. Right. Right. Right. Right. Right. Yep. Yep. Oh, well, we got we got we got the letter from this we we got the letter from the the liquidators that that serious consultant coming to liquidation. So, obviously, when we got that was we just started to dial. We need to you know, we start with a better better get on get on top of it. You know? I mean not yet. So we're just taking it step by step at the moment. Yeah. Because it's just like how shall I say this? It it it shouldn't be such a difficult day. It's going into this, like no one wants to be in a situation like this. And because it's coming to that, then we just have to take you know, just we just we just have to find out, you know, you know, once it got informed by the liquidators, it was concerning with the liquidation, and then we just take a certain I know we won't give them much information either. It's like, it was concerning, but where's that? You know, where where have you put our numbers to? How do we get access to it and things like that? But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out. Is is that what you're saying? Or okay. Oh, okay. Okay. So we can't engage you? Okay. I know I know I know that is one option. Or we can stay with Comstock and then or we need someone to handle it. Mhmm. Oh, no. No. I don't understand. Yeah. Oh, no, ma'am. We we understand that. We're just Yeah. Oh, yeah. Yeah. We'll be engaging with another IT company. Yeah. Oh, okay. Sweet. Sweet. Well, well, my my manager asked me just to find out what's going on and see where it is. It took a while for us to find out where where our numbers are supported to, which and then we we later found out it was ported to Comstock, which we're trying to get in contact. Liquidators Liquidators have to tell tell series consulting directors, hey. Give us the information because basically, we we need this information like you see now. But if if you Google if you go on ASICs, ASICs does say, service consolidation. So yeah. Well, we're we're we're engaging, like, another IT company that's handling, like, handling our our server migration. So, obviously, they got, like, a lot of tech background, and I just we can just speak to them and let them know about what we can do and hopefully try to get this under control for us. I mean, you know, at the end of the day, it's like it's just you know, we just don't wanna lose our numbers and, you know, lose lose, you know, critical part of our our business. Yeah. Look. Yeah. I'm calling from the number. Yeah. I'm calling, yeah, I'm calling from the the number that was ported out. Yeah. Okay. Gotcha. Mhmm. Okay. Okay. Yeah. Just okay. Just a little I think it's probably we we will speak to the the IT and the IT people. Oh, okay. Yeah. Look. It's main thing is oh, well, yeah. Oh, it was not that. It's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know. And yeah. So okay. Sean, leave it with us. Yep. Right. Oh, no. It's like it's just trying to find out, okay. As long as the Comstock has our numbers, we could invest that's the starting point, and it was tough to, you know, work our way to to the end goal and use this more. We're just trying to get out of the trench more, you know, so to speak. Well, that's a question. Yep. Okay. No. Okay then. No problem. Thanks for that, Sean. I appreciate it. Alright. Thank you. It's Mark, Mark Chao, and it's from the Pacific Cigar Company. I did make an online inquiry. Here it's alright. I have it we still looking, Sean. Have it? It's still showing. There's a few different ways that's still showing. S e a n. Comseca. S e a n. No worries. No. No. I know Sean's there's a there's a few ways to spell it. I learned that I learned that in the past. Alright. Thanks, Sean. Appreciate it. I'll secure a an email be later on. Thank you. Bye. 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Good afternoon. I'm just calling up regarding an inquiry I made. I don't know if this is the right area. Basically, we just had our numbers ported out.\n\nThe Pacific Cigar Company. We're not really, like it's kinda weird how if yeah. I don't know who our account manager is. It's like it's kinda like a weird setup. So some some company, like a local tech company, kind of, like, put our numbers out, and we don't know, like, where it is.\n\nOr we we can't we're always with Comstock now. I was just trying to get get control of them. That's it. So and the company's gone into liquidation. Yeah.\n\nYeah. It was service consulting. They're the ones that ported the numbers, but they went to liquidation. So they're kind of in a bit of yeah. Yeah.\n\nNeither did we tell till it was too late. No. No. It was it's pulled up from Telstra into Comstock. And, basically, we we just want we just want access to it.\n\nWe just wanna have the be able to gain gain control of them again. Well, in a way, yes. Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good. So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better. I'm not saying Comstock isn't looking after better.\n\nWe just what they've done is just, like, you know, just kind of, like, handling stuff that that we're not we're not we're not sure what they've done. You know? No. It's all good. So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them.\n\nSo oh, okay. Right. Right. Right. Right.\n\nRight. Yep. Yep. Oh, well, we got we got we got the letter from this we we got the letter from the the liquidators that that serious consultant coming to liquidation. So, obviously, when we got that was we just started to dial.\n\nWe need to you know, we start with a better better get on get on top of it. You know? I mean not yet. So we're just taking it step by step at the moment. Yeah.\n\nBecause it's just like how shall I say this? It it it shouldn't be such a difficult day. It's going into this, like no one wants to be in a situation like this. And because it's coming to that, then we just have to take you know, just we just we just have to find out, you know, you know, once it got informed by the liquidators, it was concerning with the liquidation, and then we just take a certain I know we won't give them much information either. It's like, it was concerning, but where's that?\n\nYou know, where where have you put our numbers to? How do we get access to it and things like that? But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out. Is is that what you're saying? Or okay.\n\nOh, okay. Okay. So we can't engage you? Okay. I know I know I know that is one option.\n\nOr we can stay with Comstock and then or we need someone to handle it. Mhmm. Oh, no. No. I don't understand.\n\nYeah. Oh, no, ma'am. We we understand that. We're just Yeah. Oh, yeah.\n\nYeah. We'll be engaging with another IT company. Yeah. Oh, okay. Sweet.\n\nSweet. Well, well, my my manager asked me just to find out what's going on and see where it is. It took a while for us to find out where where our numbers are supported to, which and then we we later found out it was ported to Comstock, which we're trying to get in contact. Liquidators Liquidators have to tell tell series consulting directors, hey. Give us the information because basically, we we need this information like you see now.\n\nBut if if you Google if you go on ASICs, ASICs does say, service consolidation. So yeah. Well, we're we're we're engaging, like, another IT company that's handling, like, handling our our server migration. So, obviously, they got, like, a lot of tech background, and I just we can just speak to them and let them know about what we can do and hopefully try to get this under control for us. I mean, you know, at the end of the day, it's like it's just you know, we just don't wanna lose our numbers and, you know, lose lose, you know, critical part of our our business.\n\nYeah. Look. Yeah. I'm calling from the number. Yeah.\n\nI'm calling, yeah, I'm calling from the the number that was ported out. Yeah. Okay. Gotcha. Mhmm.\n\nOkay. Okay. Yeah. Just okay. Just a little I think it's probably we we will speak to the the IT and the IT people.\n\nOh, okay. Yeah. Look. It's main thing is oh, well, yeah. Oh, it was not that.\n\nIt's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know. And yeah. So okay. Sean, leave it with us. Yep.\n\nRight. Oh, no. It's like it's just trying to find out, okay. As long as the Comstock has our numbers, we could invest that's the starting point, and it was tough to, you know, work our way to to the end goal and use this more. We're just trying to get out of the trench more, you know, so to speak.\n\nWell, that's a question. Yep. Okay. No. Okay then.\n\nNo problem. Thanks for that, Sean. I appreciate it. Alright. Thank you.\n\nIt's Mark, Mark Chao, and it's from the Pacific Cigar Company. I did make an online inquiry. Here it's alright. I have it we still looking, Sean. Have it?\n\nIt's still showing. There's a few different ways that's still showing. S e a n. Comseca. S e a n.\n\nNo worries. No. No. I know Sean's there's a there's a few ways to spell it. I learned that I learned that in the past.\n\nAlright. Thanks, Sean. Appreciate it. I'll secure a an email be later on. Thank you.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.18754667043685913},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"positive","sentiment_score":0.386986643075943},{"text":"I'm just calling up regarding an inquiry I made.","start":5.04,"end":7.94,"sentiment":"neutral","sentiment_score":0.1332939796977573},{"text":"I don't know if this is the right area.","start":9.679999,"end":11.54,"sentiment":"neutral","sentiment_score":-0.15298247006204393},{"text":"Basically, we just had our numbers ported out.","start":12.32,"end":14.655,"sentiment":"neutral","sentiment_score":-0.04150760779157281}],"sentiment":"neutral","sentiment_score":0.015595264861295963,"num_words":29,"start":3.9199998,"end":14.655},{"sentences":[{"text":"The Pacific Cigar Company.","start":20.255,"end":21.795,"sentiment":"neutral","sentiment_score":-0.07322130538523197},{"text":"We're not really, like it's kinda weird how if yeah.","start":31.17,"end":33.57,"sentiment":"negative","sentiment_score":-0.343450003862381},{"text":"I don't know who our account manager is.","start":33.57,"end":34.93,"sentiment":"negative","sentiment_score":-0.3390144370496273},{"text":"It's like it's kinda like a weird setup.","start":34.93,"end":36.61,"sentiment":"neutral","sentiment_score":-0.3008739687502384},{"text":"So some some company, like a local tech company, kind of, like, put our numbers out, and we don't know, like, where it is.","start":36.61,"end":44.695,"sentiment":"neutral","sentiment_score":-0.23199927993118763}],"sentiment":"neutral","sentiment_score":-0.26693472638726234,"num_words":54,"start":20.255,"end":44.695},{"sentences":[{"text":"Or we we can't we're always with Comstock now.","start":44.695,"end":46.955,"sentiment":"neutral","sentiment_score":-0.24352512756983438},{"text":"I was just trying to get get control of them.","start":47.175003,"end":49.095,"sentiment":"neutral","sentiment_score":-0.19969462454319},{"text":"That's it.","start":49.095,"end":49.495003,"sentiment":"neutral","sentiment_score":-0.14346661046147346},{"text":"So and the company's gone into liquidation.","start":49.495003,"end":51.675003,"sentiment":"neutral","sentiment_score":-0.1335939967206546},{"text":"Yeah.","start":52.055,"end":52.555,"sentiment":"neutral","sentiment_score":-0.09131131321191788}],"sentiment":"neutral","sentiment_score":-0.1897267208530985,"num_words":29,"start":44.695,"end":52.555},{"sentences":[{"text":"Yeah.","start":56.95,"end":57.190002,"sentiment":"neutral","sentiment_score":-0.0363057404756546},{"text":"It was service consulting.","start":57.190002,"end":58.39,"sentiment":"neutral","sentiment_score":-0.049417062662541866},{"text":"They're the ones that ported the numbers, but they went to liquidation.","start":58.39,"end":61.21,"sentiment":"neutral","sentiment_score":-0.07130656950175762},{"text":"So they're kind of in a bit of yeah.","start":61.83,"end":69.575005,"sentiment":"neutral","sentiment_score":-0.14059458134902847},{"text":"Yeah.","start":69.575005,"end":69.895004,"sentiment":"neutral","sentiment_score":-0.02414730004966259}],"sentiment":"neutral","sentiment_score":-0.08811671693843824,"num_words":27,"start":56.95,"end":69.895004},{"sentences":[{"text":"Neither did we tell till it was too late.","start":69.895004,"end":71.755005,"sentiment":"neutral","sentiment_score":-0.2218762586514155},{"text":"No.","start":78.055,"end":78.295006,"sentiment":"neutral","sentiment_score":-0.1708630919456482},{"text":"No.","start":78.295006,"end":78.535,"sentiment":"neutral","sentiment_score":-0.16788823902606964},{"text":"It was it's pulled up from Telstra into Comstock.","start":78.535,"end":80.94,"sentiment":"neutral","sentiment_score":-0.10128257423639297},{"text":"And, basically, we we just want we just want access to it.","start":82.14,"end":84.54,"sentiment":"neutral","sentiment_score":-0.05960775477190813}],"sentiment":"neutral","sentiment_score":-0.12382730888202786,"num_words":32,"start":69.895004,"end":84.54},{"sentences":[{"text":"We just wanna have the be able to gain gain control of them again.","start":84.54,"end":87.68,"sentiment":"neutral","sentiment_score":-0.030617535646472658},{"text":"Well, in a way, yes.","start":98.955,"end":100.335,"sentiment":"neutral","sentiment_score":-0.2089275062084198},{"text":"Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good.","start":100.475,"end":109.28,"sentiment":"negative","sentiment_score":-0.5413840206769797},{"text":"So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better.","start":109.28,"end":115.92,"sentiment":"negative","sentiment_score":-0.4141310798494439},{"text":"I'm not saying Comstock isn't looking after better.","start":115.92,"end":117.92,"sentiment":"neutral","sentiment_score":-0.3202842641621828}],"sentiment":"negative","sentiment_score":-0.3608337805295984,"num_words":72,"start":84.54,"end":117.92},{"sentences":[{"text":"We just what they've done is just, like, you know, just kind of, like, handling stuff that that we're not we're not we're not sure what they've done.","start":117.92,"end":125.505,"sentiment":"negative","sentiment_score":-0.36648489215544294},{"text":"You know?","start":125.505,"end":126.165,"sentiment":"neutral","sentiment_score":-0.14768660813570023},{"text":"No.","start":130.86499,"end":131.105,"sentiment":"neutral","sentiment_score":-0.3080369234085083},{"text":"It's all good.","start":131.105,"end":131.925,"sentiment":"neutral","sentiment_score":-0.16203729808330536},{"text":"So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them.","start":131.985,"end":141.89,"sentiment":"neutral","sentiment_score":-0.2661920189857483}],"sentiment":"neutral","sentiment_score":-0.299533618533093,"num_words":69,"start":117.92,"end":141.89},{"sentences":[{"text":"So oh, okay.","start":143.47,"end":151.295,"sentiment":"neutral","sentiment_score":-0.013354743520418802},{"text":"Right.","start":151.75499,"end":151.915,"sentiment":"neutral","sentiment_score":-0.01536833681166172},{"text":"Right.","start":151.915,"end":152.155,"sentiment":"neutral","sentiment_score":-0.01623063161969185},{"text":"Right.","start":152.155,"end":152.655,"sentiment":"neutral","sentiment_score":-0.011743541806936264},{"text":"Right.","start":152.715,"end":153.215,"sentiment":"neutral","sentiment_score":-0.0030566323548555374}],"sentiment":"neutral","sentiment_score":-0.012351910450628825,"num_words":7,"start":143.47,"end":153.215},{"sentences":[{"text":"Right.","start":156.955,"end":157.455,"sentiment":"neutral","sentiment_score":0.000943431630730629},{"text":"Yep.","start":159.995,"end":160.235,"sentiment":"neutral","sentiment_score":-0.00862535834312439},{"text":"Yep.","start":160.235,"end":160.47,"sentiment":"neutral","sentiment_score":0.0003992331621702761},{"text":"Oh, well, we got we got we got the letter from this we we got the letter from the the liquidators that that serious consultant coming to liquidation.","start":167.99,"end":176.135,"sentiment":"neutral","sentiment_score":-0.011119200049766473},{"text":"So, obviously, when we got that was we just started to dial.","start":176.195,"end":178.835,"sentiment":"neutral","sentiment_score":-0.07981015648692846}],"sentiment":"neutral","sentiment_score":-0.029682376111321542,"num_words":43,"start":156.955,"end":178.835},{"sentences":[{"text":"We need to you know, we start with a better better get on get on top of it.","start":178.835,"end":182.115,"sentiment":"neutral","sentiment_score":-0.10091259910000695},{"text":"You know?","start":182.115,"end":182.775,"sentiment":"neutral","sentiment_score":-0.009903540834784508},{"text":"I mean not yet.","start":184.755,"end":194.35,"sentiment":"neutral","sentiment_score":-0.00437719002366066},{"text":"So we're just taking it step by step at the moment.","start":194.35,"end":196.69,"sentiment":"neutral","sentiment_score":0.14143975248390978},{"text":"Yeah.","start":198.38501,"end":198.625,"sentiment":"neutral","sentiment_score":0.1541561484336853}],"sentiment":"neutral","sentiment_score":-0.003993033327990108,"num_words":36,"start":178.835,"end":198.625},{"sentences":[{"text":"Because it's just like how shall I say this?","start":198.625,"end":202.485,"sentiment":"neutral","sentiment_score":0.14069178783231312},{"text":"It it it shouldn't be such a difficult day.","start":202.785,"end":204.38501,"sentiment":"neutral","sentiment_score":-0.005122675249973933},{"text":"It's going into this, like no one wants to be in a situation like this.","start":204.38501,"end":208.32501,"sentiment":"neutral","sentiment_score":-0.2702640155951182},{"text":"And because it's coming to that, then we just have to take you know, just we just we just have to find out, you know, you know, once it got informed by the liquidators, it was concerning with the liquidation, and then we just take a certain I know we won't give them much information either.","start":209.345,"end":223.12,"sentiment":"neutral","sentiment_score":-0.04496277702440109},{"text":"It's like, it was concerning, but where's that?","start":223.12,"end":224.96,"sentiment":"neutral","sentiment_score":-0.13029592437669635}],"sentiment":"neutral","sentiment_score":-0.06591877452645105,"num_words":97,"start":198.625,"end":224.96},{"sentences":[{"text":"You know, where where have you put our numbers to?","start":224.96,"end":226.935,"sentiment":"neutral","sentiment_score":-0.08735179305076599},{"text":"How do we get access to it and things like that?","start":227.015,"end":234.08499,"sentiment":"neutral","sentiment_score":-0.00625959953123873},{"text":"But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out.","start":245.87001,"end":252.59,"sentiment":"neutral","sentiment_score":0.16092430086185536},{"text":"Is is that what you're saying?","start":252.59,"end":253.71,"sentiment":"neutral","sentiment_score":0.03823669200452665},{"text":"Or okay.","start":253.71,"end":265.025,"sentiment":"neutral","sentiment_score":0.0440182164311409}],"sentiment":"neutral","sentiment_score":0.06108049585325819,"num_words":53,"start":224.96,"end":265.025},{"sentences":[{"text":"Oh, okay.","start":269.325,"end":269.885,"sentiment":"neutral","sentiment_score":-0.02445375919342041},{"text":"Okay.","start":269.885,"end":270.27,"sentiment":"neutral","sentiment_score":-0.06494489312171936},{"text":"So we can't engage you?","start":270.66998,"end":272.43,"sentiment":"neutral","sentiment_score":-0.1763792708516121},{"text":"Okay.","start":272.43,"end":272.83,"sentiment":"neutral","sentiment_score":-0.07759617269039154},{"text":"I know I know I know that is one option.","start":272.83,"end":274.61,"sentiment":"neutral","sentiment_score":-0.13356550335884093}],"sentiment":"neutral","sentiment_score":-0.12678947221291692,"num_words":19,"start":269.325,"end":274.61},{"sentences":[{"text":"Or we can stay with Comstock and then or we need someone to handle it.","start":274.83,"end":279.09,"sentiment":"neutral","sentiment_score":0.0017700896908839543},{"text":"Mhmm.","start":284.11,"end":284.535,"sentiment":"neutral","sentiment_score":-0.1289592087268829},{"text":"Oh, no.","start":286.535,"end":286.855,"sentiment":"neutral","sentiment_score":-0.22209133207798004},{"text":"No.","start":286.855,"end":287.015,"sentiment":"neutral","sentiment_score":-0.25286608934402466},{"text":"I don't understand.","start":287.015,"end":287.73502,"sentiment":"negative","sentiment_score":-0.36372746030489606}],"sentiment":"neutral","sentiment_score":-0.08593813626264984,"num_words":22,"start":274.83,"end":287.73502},{"sentences":[{"text":"Yeah.","start":287.73502,"end":288.23502,"sentiment":"neutral","sentiment_score":-0.09583774209022522},{"text":"Oh, no, ma'am.","start":294.855,"end":295.675,"sentiment":"neutral","sentiment_score":-0.06510139132539432},{"text":"We we understand that.","start":296.86002,"end":298.06,"sentiment":"neutral","sentiment_score":-0.036308771930634975},{"text":"We're just Yeah.","start":298.06,"end":299.12003,"sentiment":"neutral","sentiment_score":-0.009700100248058638},{"text":"Oh, yeah.","start":311.74002,"end":312.10498,"sentiment":"neutral","sentiment_score":0.0077432068064808846}],"sentiment":"neutral","sentiment_score":-0.034614683916935556,"num_words":13,"start":287.73502,"end":312.10498},{"sentences":[{"text":"Yeah.","start":312.10498,"end":312.26498,"sentiment":"neutral","sentiment_score":0.017456091940402985},{"text":"We'll be engaging with another IT company.","start":312.26498,"end":314.345,"sentiment":"neutral","sentiment_score":0.015428204089403152},{"text":"Yeah.","start":314.345,"end":314.845,"sentiment":"neutral","sentiment_score":0.009966774843633177},{"text":"Oh, okay.","start":328.2,"end":328.68,"sentiment":"neutral","sentiment_score":0.06518160924315453},{"text":"Sweet.","start":328.68,"end":328.92,"sentiment":"neutral","sentiment_score":0.13527950644493103}],"sentiment":"neutral","sentiment_score":0.033421918361758195,"num_words":12,"start":312.10498,"end":328.92},{"sentences":[{"text":"Sweet.","start":328.92,"end":329.42,"sentiment":"neutral","sentiment_score":0.144046813249588},{"text":"Well, well, my my manager asked me just to find out what's going on and see where it is.","start":347.815,"end":352.72,"sentiment":"neutral","sentiment_score":0.01724014195956682},{"text":"It took a while for us to find out where where our numbers are supported to, which and then we we later found out it was ported to Comstock, which we're trying to get in contact.","start":352.72,"end":360.585,"sentiment":"neutral","sentiment_score":0.03744331385112471},{"text":"Liquidators Liquidators have to tell tell series consulting directors, hey.","start":363.305,"end":367.705,"sentiment":"neutral","sentiment_score":-0.03457664391025901},{"text":"Give us the information because basically, we we need this information like you see now.","start":367.705,"end":372.60498,"sentiment":"neutral","sentiment_score":0.00820109403381745}],"sentiment":"neutral","sentiment_score":0.019713812105265665,"num_words":81,"start":328.92,"end":372.60498},{"sentences":[{"text":"But if if you Google if you go on ASICs, ASICs does say, service consolidation.","start":373.22498,"end":378.46,"sentiment":"neutral","sentiment_score":0.00992305918286244},{"text":"So yeah.","start":379.16,"end":384.95,"sentiment":"neutral","sentiment_score":0.005359342321753502},{"text":"Well, we're we're we're engaging, like, another IT company that's handling, like, handling our our server migration.","start":390.745,"end":399.405,"sentiment":"neutral","sentiment_score":0.010677347945816377},{"text":"So, obviously, they got, like, a lot of tech background, and I just we can just speak to them and let them know about what we can do and hopefully try to get this under control for us.","start":400.745,"end":410.68997,"sentiment":"neutral","sentiment_score":0.1592241857004793},{"text":"I mean, you know, at the end of the day, it's like it's just you know, we just don't wanna lose our numbers and, you know, lose lose, you know, critical part of our our business.","start":410.68997,"end":420.405,"sentiment":"neutral","sentiment_score":-0.16629000773860347}],"sentiment":"neutral","sentiment_score":0.003751465421238983,"num_words":108,"start":373.22498,"end":420.405},{"sentences":[{"text":"Yeah.","start":425.045,"end":425.285,"sentiment":"neutral","sentiment_score":-0.07485833764076233},{"text":"Look.","start":425.285,"end":425.605,"sentiment":"neutral","sentiment_score":-0.09985028207302094},{"text":"Yeah.","start":425.605,"end":425.76498,"sentiment":"neutral","sentiment_score":-0.08219443261623383},{"text":"I'm calling from the number.","start":425.76498,"end":426.645,"sentiment":"neutral","sentiment_score":-0.12836266160011292},{"text":"Yeah.","start":426.645,"end":426.805,"sentiment":"neutral","sentiment_score":-0.01644098199903965}],"sentiment":"neutral","sentiment_score":-0.1016841491477357,"num_words":9,"start":425.045,"end":426.805},{"sentences":[{"text":"I'm calling, yeah, I'm calling from the the number that was ported 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okay.","start":463.97,"end":465.97,"sentiment":"neutral","sentiment_score":0.1500936672091484},{"text":"Just a little I think it's probably we we will speak to the the IT and the IT people.","start":465.97,"end":471.83002,"sentiment":"neutral","sentiment_score":0.04768536063401323}],"sentiment":"neutral","sentiment_score":0.06885275601719816,"num_words":24,"start":461.89,"end":471.83002},{"sentences":[{"text":"Oh, okay.","start":484.305,"end":484.965,"sentiment":"neutral","sentiment_score":0.13338928297162056},{"text":"Yeah.","start":486.145,"end":486.385,"sentiment":"neutral","sentiment_score":0.09576013684272766},{"text":"Look.","start":486.385,"end":486.84,"sentiment":"neutral","sentiment_score":0.07807956635951996},{"text":"It's main thing is oh, well, yeah.","start":487.0,"end":491.24,"sentiment":"neutral","sentiment_score":0.0313494157578264},{"text":"Oh, it was not that.","start":491.24,"end":492.52,"sentiment":"neutral","sentiment_score":-0.14946478605270386}],"sentiment":"neutral","sentiment_score":-0.005453734425827861,"num_words":16,"start":484.305,"end":492.52},{"sentences":[{"text":"It's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know.","start":492.52,"end":505.495,"sentiment":"neutral","sentiment_score":-0.31281718012036347},{"text":"And yeah.","start":506.91498,"end":508.35498,"sentiment":"neutral","sentiment_score":-0.010290530510246754},{"text":"So okay.","start":508.35498,"end":509.47498,"sentiment":"neutral","sentiment_score":0.04551160894334316},{"text":"Sean, leave it with us.","start":509.47498,"end":511.01498,"sentiment":"neutral","sentiment_score":0.0212813425809145},{"text":"Yep.","start":511.155,"end":511.655,"sentiment":"neutral","sentiment_score":0.06911756843328476}],"sentiment":"neutral","sentiment_score":-0.24665760679864415,"num_words":51,"start":492.52,"end":511.655},{"sentences":[{"text":"Right.","start":531.02496,"end":531.52496,"sentiment":"neutral","sentiment_score":-0.16430777311325073},{"text":"Oh, no.","start":533.345,"end":533.825,"sentiment":"neutral","sentiment_score":-0.2626260742545128},{"text":"It's like it's just trying to find out, okay.","start":533.825,"end":535.58496,"sentiment":"neutral","sentiment_score":-0.2154525319735209},{"text":"As long as the Comstock has our numbers, we could invest that's the starting point, and it was tough to, you know, work our way to to the end goal and use this more.","start":535.58496,"end":544.42,"sentiment":"neutral","sentiment_score":-0.07730242105967858},{"text":"We're just trying to get out of the trench more, you know, so to speak.","start":544.42,"end":547.16,"sentiment":"neutral","sentiment_score":-0.05904225756724676}],"sentiment":"neutral","sentiment_score":-0.10069752276920882,"num_words":61,"start":531.02496,"end":547.16},{"sentences":[{"text":"Well, that's a question.","start":549.06,"end":550.36,"sentiment":"neutral","sentiment_score":0.010068921372294426},{"text":"Yep.","start":551.77997,"end":552.27997,"sentiment":"neutral","sentiment_score":0.05869729816913605},{"text":"Okay.","start":555.14,"end":555.64,"sentiment":"neutral","sentiment_score":0.040324896574020386},{"text":"No.","start":555.7,"end":555.915,"sentiment":"neutral","sentiment_score":-0.11186712980270386},{"text":"Okay then.","start":577.21,"end":577.69,"sentiment":"neutral","sentiment_score":0.10900738090276718}],"sentiment":"neutral","sentiment_score":0.027271723581684962,"num_words":9,"start":549.06,"end":577.69},{"sentences":[{"text":"No problem.","start":577.69,"end":578.08997,"sentiment":"positive","sentiment_score":0.35382235050201416},{"text":"Thanks for that, Sean.","start":578.08997,"end":578.89,"sentiment":"positive","sentiment_score":0.6218523234128952},{"text":"I appreciate it.","start":578.89,"end":579.87,"sentiment":"positive","sentiment_score":0.5417142113049825},{"text":"Alright.","start":580.41,"end":580.73,"sentiment":"neutral","sentiment_score":0.09238472580909728},{"text":"Thank you.","start":580.73,"end":581.145,"sentiment":"neutral","sentiment_score":0.11237427592277527}],"sentiment":"positive","sentiment_score":0.42811082551876706,"num_words":12,"start":577.69,"end":581.145},{"sentences":[{"text":"It's Mark, Mark Chao, and it's from the Pacific Cigar Company.","start":581.465,"end":584.185,"sentiment":"neutral","sentiment_score":0.058645468882539055},{"text":"I did make an online inquiry.","start":584.185,"end":586.125,"sentiment":"neutral","sentiment_score":0.09328736116488774},{"text":"Here it's alright.","start":588.10504,"end":589.965,"sentiment":"neutral","sentiment_score":0.058990612626075745},{"text":"I have it we still looking, Sean.","start":593.705,"end":596.025,"sentiment":"neutral","sentiment_score":0.03829932931278433},{"text":"Have it?","start":596.025,"end":596.52,"sentiment":"neutral","sentiment_score":-0.002373735886067152}],"sentiment":"neutral","sentiment_score":0.05672910331009791,"num_words":29,"start":581.465,"end":596.52},{"sentences":[{"text":"It's still showing.","start":596.92004,"end":597.48004,"sentiment":"neutral","sentiment_score":-0.06021273136138916},{"text":"There's a few different ways that's still showing.","start":597.48004,"end":599.10004,"sentiment":"neutral","sentiment_score":-0.05958603788167238},{"text":"S e a n.","start":601.64,"end":602.78,"sentiment":"neutral","sentiment_score":-0.0034358183038420975},{"text":"Comseca.","start":603.88,"end":604.38,"sentiment":"neutral","sentiment_score":0.0026992042548954487},{"text":"S e a n.","start":606.52,"end":607.82,"sentiment":"neutral","sentiment_score":-0.0008929023751989007}],"sentiment":"neutral","sentiment_score":-0.03359710877994075,"num_words":20,"start":596.92004,"end":607.82},{"sentences":[{"text":"No worries.","start":608.52,"end":609.0,"sentiment":"neutral","sentiment_score":0.017953917384147644},{"text":"No.","start":609.0,"end":609.24,"sentiment":"neutral","sentiment_score":-0.04630114883184433},{"text":"No.","start":609.24,"end":609.32,"sentiment":"neutral","sentiment_score":-0.06214477494359016},{"text":"I know Sean's there's a there's a few ways to spell it.","start":609.32,"end":611.805,"sentiment":"neutral","sentiment_score":-0.0424653811690708},{"text":"I learned that I learned that in the past.","start":612.925,"end":614.705,"sentiment":"positive","sentiment_score":0.349267840385437}],"sentiment":"neutral","sentiment_score":0.10245151601731778,"num_words":25,"start":608.52,"end":614.705},{"sentences":[{"text":"Alright.","start":617.485,"end":617.565,"sentiment":"positive","sentiment_score":0.4753682613372803},{"text":"Thanks, Sean.","start":617.565,"end":618.125,"sentiment":"positive","sentiment_score":0.7729107141494751},{"text":"Appreciate it.","start":618.125,"end":618.685,"sentiment":"positive","sentiment_score":0.7814812362194061},{"text":"I'll secure a an email be later on.","start":618.685,"end":621.425,"sentiment":"neutral","sentiment_score":0.30669649317860603},{"text":"Thank you.","start":623.40497,"end":623.885,"sentiment":"positive","sentiment_score":0.6531489789485931}],"sentiment":"positive","sentiment_score":0.4896014710267385,"num_words":15,"start":617.485,"end":623.885},{"sentences":[{"text":"Bye.","start":623.885,"end":624.205,"sentiment":"positive","sentiment_score":0.33379873633384705},{"text":"Bye.","start":624.205,"end":624.705,"sentiment":"neutral","sentiment_score":0.061686694622039795}],"sentiment":"neutral","sentiment_score":0.19774271547794342,"num_words":2,"start":623.885,"end":624.705}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Sean speaking.\n\nChannel 1: Hey. Good afternoon. I'm just calling up regarding an inquiry I made. I don't know if this is the right area. Basically, we just had our numbers ported out.\n\nChannel 0: Okay. Where are you calling from? What which company? Sorry.\n\nChannel 1: The Pacific Cigar Company.\n\nChannel 0: Oh, okay. Yes. Right. Okay. You should really speak to your account managers.\n\nChannel 1: We're not really, like it's kinda weird how if yeah. I don't know who our account manager is. It's like it's kinda like a weird setup. So some some company, like a local tech company, kind of, like, put our numbers out, and we don't know, like, where it is. Or we we can't we're always with Comstock now.\n\nI was just trying\n\nChannel 0: Okay.\n\nChannel 1: to get get control of them. That's it. So and the company's\n\nChannel 0: But\n\nChannel 1: gone into liquidation. Yeah.\n\nChannel 0: but do you know if it was like series consulting that was looking after you guys?\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm.\n\nChannel 1: It was service consulting. They're the ones that ported the numbers, but they went to liquidation. So they're kind\n\nChannel 0: But theories\n\nChannel 1: of in a\n\nChannel 0: went\n\nChannel 1: bit\n\nChannel 0: into\n\nChannel 1: of\n\nChannel 0: liquidation. Oh, okay. Didn't know that. Okay.\n\nChannel 1: yeah.\n\nChannel 0: That's\n\nChannel 1: Yeah.\n\nChannel 0: an interesting\n\nChannel 1: Neither did we\n\nChannel 0: situation.\n\nChannel 1: tell till it was too late.\n\nChannel 0: Alright. So so what's happened now? You reckon your numbers are ported out?\n\nChannel 1: No. No. It was it's pulled up from Telstra into Comstock. And, basically, we we just want we just want access to it. We just wanna have the be able to gain gain control of them again.\n\nChannel 0: Okay. But it's kinda strange because, like, I was talking to series consulting, Jack from there. Right? He said that you guys wanted to port it out from us,\n\nChannel 1: Well,\n\nChannel 0: like,\n\nChannel 1: in a\n\nChannel 0: away\n\nChannel 1: way, yes.\n\nChannel 0: from us.\n\nChannel 1: Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good. So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better. I'm not saying Comstock isn't looking after better. We just what they've done is just, like, you know, just kind of, like, handling stuff that that we're not we're not we're not sure what they've done. You know?\n\nChannel 0: Okay. It's pretty complex. Sorry. I've just got a bit of cold, so that's why.\n\nChannel 1: No. It's all good. So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them.\n\nChannel 0: Okay. Alright. I understand.\n\nChannel 1: So\n\nChannel 0: But so the thing is Comstock is a wholesale provider. We don't look after, like, the end customers per se. We sign up partners\n\nChannel 1: oh, okay.\n\nChannel 0: who then,\n\nChannel 1: Right. Right.\n\nChannel 0: you\n\nChannel 1: Right.\n\nChannel 0: know, go\n\nChannel 1: Right.\n\nChannel 0: ahead and resell our services and platforms and all that sort of stuff. So it would have\n\nChannel 1: Right.\n\nChannel 0: been provisioned through them, but\n\nChannel 1: Yep. Yep.\n\nChannel 0: this is the first that I've actually heard that they've gone to liquidation. So that's kind of like news for us anyway. So I guess I'm\n\nChannel 1: Oh,\n\nChannel 0: gonna\n\nChannel 1: well, we\n\nChannel 0: a\n\nChannel 1: got\n\nChannel 0: chat\n\nChannel 1: we got\n\nChannel 0: with you\n\nChannel 1: we got\n\nChannel 0: soon\n\nChannel 1: the letter\n\nChannel 0: this\n\nChannel 1: from\n\nChannel 0: week.\n\nChannel 1: this we we got the letter from the the liquidators\n\nChannel 0: Yep.\n\nChannel 1: that that serious consultant coming to liquidation. So, obviously,\n\nChannel 0: Okay.\n\nChannel 1: when we got that was we just started to dial. We need to you know, we start with a better better get on get on top of it. You know?\n\nChannel 0: Yeah. Okay. Understandable. So I\n\nChannel 1: I\n\nChannel 0: guess\n\nChannel 1: mean\n\nChannel 0: the process from here is really you're allowed to port out your number to any other provider. Have you got one in mind already?\n\nChannel 1: not yet. So we're just taking it step by step at the moment.\n\nChannel 0: Yep. Okay.\n\nChannel 1: Yeah. Because it's just like how shall I say this? It it it shouldn't be such a difficult day. It's going into this, like no one wants to be in a situation like this.\n\nChannel 0: Yeah. I guess.\n\nChannel 1: And because it's coming to that, then we just have to take you know, just we just we just have to find out, you know, you know, once it got informed by the liquidators, it was concerning with the liquidation, and then\n\nChannel 0: Yep.\n\nChannel 1: we\n\nChannel 0: Okay.\n\nChannel 1: just take a certain I know we won't give them much information either. It's like, it was concerning, but where's that? You know, where where have you put our numbers to? How do we get access to\n\nChannel 0: Yeah. Okay.\n\nChannel 1: it and\n\nChannel 0: Probably the best way for you guys\n\nChannel 1: things\n\nChannel 0: is just to port out\n\nChannel 1: like\n\nChannel 0: to another\n\nChannel 1: that?\n\nChannel 0: provider, like, directly. And, yeah, you can just do a port out request with the new provider that you wanna go to.\n\nChannel 1: But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out. Is is that what\n\nChannel 0: Yeah.\n\nChannel 1: you're saying? Or\n\nChannel 0: Pretty much. Yeah. Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out. Or it'll give you a\n\nChannel 1: okay.\n\nChannel 0: porting authority form, and then the number will leave our network and go to wherever you wanna take it.\n\nChannel 1: Oh, okay. Okay.\n\nChannel 0: I\n\nChannel 1: So\n\nChannel 0: mean,\n\nChannel 1: we\n\nChannel 0: that's\n\nChannel 1: can't\n\nChannel 0: one\n\nChannel 1: engage\n\nChannel 0: option.\n\nChannel 1: you? Okay. I know I\n\nChannel 0: Well\n\nChannel 1: know I know that is one option. Or we\n\nChannel 0: yeah.\n\nChannel 1: can stay with\n\nChannel 0: Well,\n\nChannel 1: Comstock and then or we need someone\n\nChannel 0: it's\n\nChannel 1: to handle it.\n\nChannel 0: it's hard to engage because we only deal with partners and not end customers.\n\nChannel 1: Mhmm.\n\nChannel 0: So my hands are kinda tied.\n\nChannel 1: Oh,\n\nChannel 0: I\n\nChannel 1: no.\n\nChannel 0: can't\n\nChannel 1: No. I\n\nChannel 0: really\n\nChannel 1: don't understand. Yeah.\n\nChannel 0: provide direct services to you because then it just goes against what we build around the channel and all that. So we're channel\n\nChannel 1: Oh,\n\nChannel 0: only.\n\nChannel 1: no, ma'am. We we\n\nChannel 0: Your\n\nChannel 1: understand\n\nChannel 0: rather\n\nChannel 1: that. We're just Yeah.\n\nChannel 0: your rather sort of way to do it is you you could go to another provider, like a partner or a IT company and then sort of keep the numbers with us and they manage you and all that sort of stuff. But\n\nChannel 1: Oh, yeah. Yeah.\n\nChannel 0: really,\n\nChannel 1: We'll be engaging\n\nChannel 0: it's it's\n\nChannel 1: with\n\nChannel 0: up\n\nChannel 1: another\n\nChannel 0: to you.\n\nChannel 1: IT company. Yeah.\n\nChannel 0: Yeah. Okay. So maybe it's best to talk to them. And if they that company wants to deal with Comstock, then, you know, feel free to pass on my details. I'm Sean from Comstock.\n\nI'm one of the co owners here, and I'll go from all the sales side of things.\n\nChannel 1: Oh,\n\nChannel 0: But\n\nChannel 1: okay.\n\nChannel 0: like\n\nChannel 1: Sweet.\n\nChannel 0: I could\n\nChannel 1: Sweet.\n\nChannel 0: I could onboard them and then go through that process, but, you know, that might take a bit of time as well to get all that sorted paperwork and all that, create new account, shift your entire numbers to that account. So it's an internal shift, but, I mean, there's a process behind everything if if that's one of the options you wanna take.\n\nChannel 1: Well, well, my my manager asked me just to find out what's going on and see where\n\nChannel 0: Okay.\n\nChannel 1: it is. It took a while for us to find out where where our numbers are supported to, which and then we we later found out it was ported to Comstock, which\n\nChannel 0: Great.\n\nChannel 1: we're trying\n\nChannel 0: How did\n\nChannel 1: to\n\nChannel 0: you find\n\nChannel 1: get in\n\nChannel 0: out\n\nChannel 1: contact.\n\nChannel 0: it was forwarded to Comstock in the end?\n\nChannel 1: Liquidators Liquidators have to tell tell series consulting directors, hey. Give us the information because basically,\n\nChannel 0: Okay.\n\nChannel 1: we we need\n\nChannel 0: Sure.\n\nChannel 1: this information like you see now.\n\nChannel 0: Okay.\n\nChannel 1: But if\n\nChannel 0: Sure.\n\nChannel 1: if you Google if you go on ASICs, ASICs does say,\n\nChannel 0: Yep.\n\nChannel 1: service consolidation. So\n\nChannel 0: Oh, okay. Well, yeah. Something I'll I'll I'll look up this week. Yeah. Okay.\n\nChannel 1: yeah.\n\nChannel 0: I don't know. Have I given you enough information for you to go back and decide what you wanna do?\n\nChannel 1: Well, we're we're we're engaging, like, another IT company\n\nChannel 0: Yep. Okay.\n\nChannel 1: that's\n\nChannel 0: That's\n\nChannel 1: handling,\n\nChannel 0: fine.\n\nChannel 1: like, handling our our server migration.\n\nChannel 0: Yep.\n\nChannel 1: So, obviously, they got, like, a lot of tech background, and I just we can just speak to them and let them know about what we can do and hopefully try to get this under control for us. I mean, you know, at the end of the day, it's like it's just you know, we just don't wanna lose our numbers and, you know, lose lose, you know, critical part of our our business.\n\nChannel 0: Yeah. Yeah. But everything at the moment, all the service is still operating. Right? Nothing's\n\nChannel 1: Yeah. Look.\n\nChannel 0: gone\n\nChannel 1: Yeah.\n\nChannel 0: down\n\nChannel 1: I'm calling\n\nChannel 0: or anything\n\nChannel 1: from\n\nChannel 0: like\n\nChannel 1: the\n\nChannel 0: that.\n\nChannel 1: number.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Okay.\n\nChannel 1: I'm calling, yeah, I'm calling from the the number that was ported\n\nChannel 0: Okay.\n\nChannel 1: out. Yeah.\n\nChannel 0: Okay. Yeah. That's fine.\n\nChannel 1: Okay. Gotcha.\n\nChannel 0: Look. Yeah. So your options are you can take the numbers wherever you want. You can go to another IT company. And if that IT company wants to work with Comstock as a partner to sort of refoenix or reestablish whatever services you have with us directly from what Series Consulting was managing, then we could just shift all that to a new provider.\n\nAnd\n\nChannel 1: Mhmm.\n\nChannel 0: then they become a new partner to us, or you could just take your number and just go direct to any other provider out there.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. Yeah. They're your option,\n\nChannel 1: Yeah. Just\n\nChannel 0: basically. Yeah.\n\nChannel 1: okay. Just a little I think it's probably we we will speak to the the IT and the\n\nChannel 0: Check\n\nChannel 1: IT\n\nChannel 0: the ice and and\n\nChannel 1: people.\n\nChannel 0: see what they wanna do. I'm more than, you know, happy to see if I can onboard them and discuss what we do with them. And if they wanna look after you through us, then that's an option. Or if they've got their own providers, that's that's another way\n\nChannel 1: Oh,\n\nChannel 0: as\n\nChannel 1: okay.\n\nChannel 0: well. So pretty much you've got\n\nChannel 1: Yeah. Look.\n\nChannel 0: the option\n\nChannel 1: It's\n\nChannel 0: to\n\nChannel 1: main\n\nChannel 0: go\n\nChannel 1: thing is\n\nChannel 0: where you need. You're not\n\nChannel 1: oh,\n\nChannel 0: forced to\n\nChannel 1: well,\n\nChannel 0: stay or yeah.\n\nChannel 1: yeah. Oh, it was not that. It's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know.\n\nChannel 0: Yeah. Okay. I get\n\nChannel 1: And\n\nChannel 0: you.\n\nChannel 1: yeah.\n\nChannel 0: Alright.\n\nChannel 1: So\n\nChannel 0: Yeah. Well,\n\nChannel 1: okay. Sean,\n\nChannel 0: have a think\n\nChannel 1: leave\n\nChannel 0: about\n\nChannel 1: it with\n\nChannel 0: it.\n\nChannel 1: us.\n\nChannel 0: Talk yeah.\n\nChannel 1: Yep.\n\nChannel 0: Talk to your manager. And if anything, just come back to me on how you plan to, like, transact on this. If you need a port out, let me know so that I can sort of touch base with Sirius Consulting. Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's\n\nChannel 1: Right.\n\nChannel 0: something we can't generate. Yeah. That's\n\nChannel 1: Oh, no. It's like it's just trying to find out, okay. As long as the Comstock has our numbers, we could invest that's the starting point, and it was tough to, you know, work our way to to the end goal and\n\nChannel 0: all. Okay.\n\nChannel 1: use this more. We're just trying to get out of the trench more, you know, so to speak.\n\nChannel 0: Okay. Alright. Yeah. They can\n\nChannel 1: Well,\n\nChannel 0: either stay\n\nChannel 1: that's\n\nChannel 0: with\n\nChannel 1: a question.\n\nChannel 0: us with a new provider, or\n\nChannel 1: Yep.\n\nChannel 0: they can be ported out to anywhere you want. So that's\n\nChannel 1: Okay. No.\n\nChannel 0: a new provider would probably need to then onboard with us. Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys. So there's a couple of ways in between, but whatever's best for you, you come back. You let me know then.\n\nChannel 1: Okay then. No problem. Thanks for that, Sean. I appreciate\n\nChannel 0: Alright.\n\nChannel 1: it.\n\nChannel 0: Yeah. Sorry.\n\nChannel 1: Alright.\n\nChannel 0: What was your\n\nChannel 1: Thank\n\nChannel 0: name?\n\nChannel 1: you.\n\nChannel 0: Just a little\n\nChannel 1: It's Mark, Mark Chao, and it's from the Pacific Cigar Company. I did\n\nChannel 0: okay.\n\nChannel 1: make an online inquiry.\n\nChannel 0: Yep. Okay. Okay.\n\nChannel 1: Here it's\n\nChannel 0: Just just send me\n\nChannel 1: alright.\n\nChannel 0: an email as well if you would like. Shawn@comstack.com. Just so that\n\nChannel 1: I have\n\nChannel 0: I've\n\nChannel 1: it\n\nChannel 0: got your contact\n\nChannel 1: we\n\nChannel 0: details for\n\nChannel 1: still looking,\n\nChannel 0: for future\n\nChannel 1: Sean. Have\n\nChannel 0: reference.\n\nChannel 1: it? It's still showing. There's a few different ways that's still showing.\n\nChannel 0: Oh, sorry. Ssean@comstack.com.\n\nChannel 1: S e a n.\n\nChannel 0: It's\n\nChannel 1: Comseca.\n\nChannel 0: s e a n Yep.\n\nChannel 1: S e\n\nChannel 0: At\n\nChannel 1: a\n\nChannel 0: comstack\n\nChannel 1: n.\n\nChannel 0: dot\n\nChannel 1: No worries. No. No. I know Sean's there's a there's a few ways to spell it.\n\nChannel 0: yeah.\n\nChannel 1: I learned that I learned that in the past.\n\nChannel 0: Cool. Easy. Yeah.\n\nChannel 1: Alright. Thanks, Sean. Appreciate it. I'll\n\nChannel 0: Alright.\n\nChannel 1: secure\n\nChannel 0: Thanks.\n\nChannel 1: a an email be later on.\n\nChannel 0: Alright. Thanks. Have a good day. See you later.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Crap. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.0,"sentiment":"neutral","sentiment_score":0.025603629648685455},{"text":"Sean speaking.","start":2.0,"end":2.82,"sentiment":"neutral","sentiment_score":0.026911715045571327}],"sentiment":"neutral","sentiment_score":0.026475686579942703,"channel":0,"num_words":3,"start":1.5999999,"end":2.82},{"sentences":[{"text":"Hey.","start":3.9199998,"end":4.24,"sentiment":"neutral","sentiment_score":0.18754667043685913},{"text":"Good afternoon.","start":4.24,"end":4.98,"sentiment":"positive","sentiment_score":0.386986643075943},{"text":"I'm just calling up regarding an inquiry I made.","start":5.04,"end":7.94,"sentiment":"neutral","sentiment_score":0.1332939796977573},{"text":"I don't know if this is the right area.","start":9.679999,"end":11.54,"sentiment":"neutral","sentiment_score":-0.15298247006204393},{"text":"Basically, we just had our numbers ported out.","start":12.32,"end":14.655,"sentiment":"neutral","sentiment_score":-0.04150760779157281}],"sentiment":"neutral","sentiment_score":0.015595264861295963,"channel":1,"num_words":29,"start":3.9199998,"end":14.655},{"sentences":[{"text":"Okay.","start":15.855,"end":16.355,"sentiment":"neutral","sentiment_score":-0.006563913077116013},{"text":"Where are you calling from?","start":17.535,"end":18.494999,"sentiment":"neutral","sentiment_score":-0.036949527263641355},{"text":"What which company?","start":18.494999,"end":19.455,"sentiment":"neutral","sentiment_score":-0.06166939561565717},{"text":"Sorry.","start":19.455,"end":19.955,"sentiment":"neutral","sentiment_score":-0.09878233075141908}],"sentiment":"neutral","sentiment_score":-0.04751020669937134,"channel":0,"num_words":10,"start":15.855,"end":19.955},{"sentences":[{"text":"The Pacific Cigar Company.","start":20.255,"end":21.795,"sentiment":"neutral","sentiment_score":-0.07322130538523197}],"sentiment":"neutral","sentiment_score":-0.07322130538523197,"channel":1,"num_words":4,"start":20.255,"end":21.795},{"sentences":[{"text":"Oh, okay.","start":22.974998,"end":23.935,"sentiment":"neutral","sentiment_score":-0.003158918581902981},{"text":"Yes.","start":23.935,"end":24.435,"sentiment":"neutral","sentiment_score":0.02979334443807602},{"text":"Right.","start":26.095,"end":26.494999,"sentiment":"neutral","sentiment_score":0.028084827587008476},{"text":"Okay.","start":26.494999,"end":26.994999,"sentiment":"neutral","sentiment_score":0.028361547738313675},{"text":"You should really speak to your account managers.","start":27.055,"end":29.715,"sentiment":"neutral","sentiment_score":-0.07213428150862455}],"sentiment":"neutral","sentiment_score":-0.03824248995918494,"channel":0,"num_words":13,"start":22.974998,"end":29.715},{"sentences":[{"text":"We're not really, like it's kinda 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you.","start":623.40497,"end":623.885,"sentiment":"positive","sentiment_score":0.6531489789485931},{"text":"Bye.","start":623.885,"end":624.205,"sentiment":"positive","sentiment_score":0.33379873633384705}],"sentiment":"positive","sentiment_score":0.5466988980770111,"channel":1,"num_words":3,"start":623.40497,"end":624.205},{"sentences":[{"text":"Alright.","start":624.175,"end":624.41504,"sentiment":"neutral","sentiment_score":0.16301792860031128}],"sentiment":"neutral","sentiment_score":0.16301792860031128,"channel":0,"num_words":1,"start":624.175,"end":624.41504},{"sentences":[{"text":"Bye.","start":624.205,"end":624.705,"sentiment":"neutral","sentiment_score":0.061686694622039795}],"sentiment":"neutral","sentiment_score":0.061686694622039795,"channel":1,"num_words":1,"start":624.205,"end":624.705},{"sentences":[{"text":"Crap.","start":624.41504,"end":624.73505,"sentiment":"negative","sentiment_score":-0.36579200625419617},{"text":"Bye.","start":624.73505,"end":625.23505,"sentiment":"neutral","sentiment_score":-0.10312487185001372}],"sentiment":"neutral","sentiment_score":-0.23445843905210495,"channel":0,"num_words":2,"start":624.41504,"end":625.23505}]},"summary":{"result":"success","short":"A customer is concerned about the lack of communication and support from their previous provider. The agent explains that they are a wholesale provider and cannot provide service directly. The customer is advised to port their number to another provider and provide a porting request to the new provider. They are interested in switching to another IT company for server migration and the agent suggests they can speak to the IT company about options. The conversation ends with the agent offering future assistance and thanking the customer."},"intents":{"segments":[{"text":"Basically, we just had our numbers ported out. Okay.","start_word":24,"end_word":32,"intents":[{"intent":"Port numbers","confidence_score":0.07599539}]},{"text":"You should really speak to your account managers.","start_word":51,"end_word":58,"intents":[{"intent":"Speak to account managers","confidence_score":0.5144524}]},{"text":"It was it's pulled up from Telstra into Comstock. And, basically, we we just want we just want access to it. We just wanna have the be able to gain gain control of them again. Okay.","start_word":223,"end_word":258,"intents":[{"intent":"Gain control of numbers","confidence_score":0.14398868}]},{"text":"Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good. So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better.","start_word":297,"end_word":341,"intents":[{"intent":"Address concern","confidence_score":0.019211903}]},{"text":"So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better.","start_word":322,"end_word":340,"intents":[{"intent":"Port matter","confidence_score":0.12209109}]},{"text":"So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them. Okay.","start_word":398,"end_word":433,"intents":[{"intent":"Contact sirius consulting","confidence_score":0.3695848}]},{"text":"ahead and resell our services and platforms and all that sort of stuff. So it would have Right.","start_word":473,"end_word":490,"intents":[{"intent":"Resell services","confidence_score":0.109268494}]},{"text":"when we got that was we just started to dial. We need to you know, we start with a better better get on get on top of it. You know? Yeah.","start_word":564,"end_word":594,"intents":[{"intent":"Start with liquidation","confidence_score":0.016985893}]},{"text":"So I I guess mean the process from here is really you're allowed to port out your number to any other provider. Have you got one in mind already? not yet.","start_word":598,"end_word":628,"intents":[{"intent":"Port out number","confidence_score":0.29927242}]},{"text":"just take a certain I know we won't give them much information either. It's like, it was concerning, but where's that? You know, where where have you put our numbers to? How do we get access to Yeah.","start_word":723,"end_word":760,"intents":[{"intent":"Get information","confidence_score":0.036812425}]},{"text":"And, yeah, you can just do a port out request with the new provider that you wanna go to. But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out. Is is that what Yeah.","start_word":784,"end_word":831,"intents":[{"intent":"Provide porting request","confidence_score":0.29075146}]},{"text":"Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out. Or it'll give you a okay. porting authority form, and then the number will leave our network and go to wherever you wanna take it. Oh, okay.","start_word":838,"end_word":903,"intents":[{"intent":"Use invoice","confidence_score":0.041072167}]},{"text":"porting authority form, and then the number will leave our network and go to wherever you wanna take it. Oh, okay.","start_word":883,"end_word":903,"intents":[{"intent":"Use porting authority form","confidence_score":0.21100082}]},{"text":"can stay with Well, Comstock and then or we need someone it's to handle it. it's hard to engage because we only deal with partners and not end customers. Mhmm.","start_word":931,"end_word":960,"intents":[{"intent":"Discuss relationship with comstock","confidence_score":0.00014199727}]},{"text":"then they become a new partner to us, or you could just take your number and just go direct to any other provider out there. Okay.","start_word":1562,"end_word":1587,"intents":[{"intent":"Offer partnership","confidence_score":0.00017459677},{"intent":"Inquire about relationship","confidence_score":0.00014380761}]},{"text":"They're your option, Yeah.","start_word":1590,"end_word":1593,"intents":[{"intent":"Discuss options","confidence_score":0.579441}]},{"text":"Look. the option It's to main go thing is where you need. You're not oh, forced to well, stay or yeah. yeah. Oh, it was not that. It's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know. Yeah.","start_word":1681,"end_word":1749,"intents":[{"intent":"Discuss cost","confidence_score":0.0012404404}]},{"text":"If you need a port out, let me know so that I can sort of touch base with Sirius Consulting. Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's Right.","start_word":1795,"end_word":1845,"intents":[{"intent":"Negotiate portout","confidence_score":0.000675426}]},{"text":"a new provider would probably need to then onboard with us. Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys. So there's a couple of ways in between, but whatever's best for you, you come back. You let me know then.","start_word":1946,"end_word":2022,"intents":[{"intent":"Discuss options","confidence_score":0.03172129}]},{"text":"Just a little It's Mark, Mark Chao, and it's from the Pacific Cigar Company. I did okay. make an online inquiry. Yep. Okay. Okay. Here it's Just just send me alright. an email as well if you would like. Shawn@comstack.com. Just so that I have I've it got your contact we details for still looking, for future Sean. Have reference. it?","start_word":2044,"end_word":2104,"intents":[{"intent":"Confirm details","confidence_score":0.006394969},{"intent":"Provide contact details","confidence_score":0.1523328}]},{"text":"Ssean@comstack.com. S e a n. It's Comseca. s e a n Yep. S e At comstack a n. dot No worries. No. No. I know Sean's there's a there's a few ways to spell it. yeah.","start_word":2118,"end_word":2153,"intents":[{"intent":"Communicate with sean","confidence_score":0.001196257}]}]},"sentiments":{"segments":[{"text":"Hello. Sean speaking. Hey.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.07259967178106308},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.3810940384864807},{"text":"I'm just calling up regarding an inquiry I made. I don't know if this is the right area. Basically, we just had our numbers ported out. Okay. Where are you calling from? What which company? Sorry. The Pacific Cigar Company. Oh, okay. Yes. Right. Okay. You should really speak to your account managers.","start_word":6,"end_word":58,"sentiment":"neutral","sentiment_score":-0.032572191208601},{"text":"We're not really, like it's kinda weird how if yeah. I don't know who our account manager is.","start_word":59,"end_word":76,"sentiment":"negative","sentiment_score":-0.3363390266895294},{"text":"It's like it's kinda like a weird setup. So some some company, like a local tech company, kind of, like, put our numbers out, and we don't know, like, where it is. Or we we can't we're always with Comstock now. I was just trying Okay. to get get control of them. That's it. So and the company's But gone into liquidation. Yeah. but do you know if it was like series consulting that was looking after you guys? Yeah. Mhmm. It was service consulting. They're the ones that ported the numbers, but they went to liquidation. So they're kind But theories of in a went bit into of liquidation. Oh, okay. Didn't know that. Okay. yeah. That's Yeah. an interesting Neither did we situation. tell till it was too late. Alright. So so what's happened now? You reckon your numbers are ported out? No. No. It was it's pulled up from Telstra into Comstock. And, basically, we we just want we just want access to it. We just wanna have the be able to gain gain control of them again. Okay. But it's kinda strange because, like, I was talking to series consulting, Jack from there. Right? He said that you guys wanted to port it out from us, Well, like, in a away way, yes. from us.","start_word":77,"end_word":295,"sentiment":"neutral","sentiment_score":-0.14794059097766876},{"text":"Well, it is now because, like, how they what I what's your concern has done is just kind of, like, throwing us somewhere that's not good. So we wanna, like, port it out to somewhere, like, that can, you know, be be looked after better. I'm not saying Comstock isn't looking after better. We just what they've done is just, like, you know, just kind of, like, handling stuff that that we're not we're not we're not sure what they've done.","start_word":296,"end_word":376,"sentiment":"negative","sentiment_score":-0.428365558385849},{"text":"You know? Okay. It's pretty complex. Sorry.","start_word":377,"end_word":383,"sentiment":"neutral","sentiment_score":-0.25908586382865906},{"text":"I've just got a bit of cold, so that's why.","start_word":384,"end_word":393,"sentiment":"negative","sentiment_score":-0.3458435833454132},{"text":"No. It's all good. So I mean, like, I'm more like it's like, I will we could try to contact Sirius Consulting, but because they've gone into liquidation, it's kind of like quite minimal communications with any of them. Okay. Alright. I understand. So But so the thing is Comstock is a wholesale provider. We don't look after, like, the end customers per se. We sign up partners oh, okay. who then, Right. Right. you Right. know, go Right. ahead and resell our services and platforms and all that sort of stuff. So it would have Right. been provisioned through them, but Yep. Yep. this is the first that I've actually heard that they've gone to liquidation. So that's kind of like news for us anyway. So I guess I'm Oh, gonna well, we a got chat we got with you we got soon the letter this from week. this we we got the letter from the the liquidators Yep. that that serious consultant coming to liquidation. So, obviously, Okay. when we got that was we just started to dial. We need to you know, we start with a better better get on get on top of it. You know? Yeah. Okay. Understandable. So I I guess mean the process from here is really you're allowed to port out your number to any other provider. Have you got one in mind already? not yet. So we're just taking it step by step at the moment. Yep. Okay. Yeah. Because it's just like how shall I say this? It it it shouldn't be such a difficult day. It's going into this, like no one wants to be in a situation like this. Yeah. I guess. And because it's coming to that, then we just have to take you know, just we just we just have to find out, you know, you know, once it got informed by the liquidators, it was concerning with the liquidation, and Yep. then we Okay. just take a certain I know we won't give them much information either. It's like, it was concerning, but where's that? You know, where where have you put our numbers to? How do we get access to Yeah. Okay. it and Probably the best way for you guys things is just to port out like to another that? provider, like, directly. And, yeah, you can just do a port out request with the new provider that you wanna go to. But that will so with our new providers, I would just give them a porting request, and they'll be able to port it out. Is is that what Yeah. you're saying? Or Pretty much. Yeah. Like, I mean, there is consulting can just give you some sort of invoice or something that they can make up so that you've got proof of the number, and then you can just use that to port out. Or it'll give you a okay. porting authority form, and then the number will leave our network and go to wherever you wanna take it. Oh, okay. Okay. I So mean, we that's can't one engage option. you? Okay. I know I Well know I know that is one option. Or we yeah. can stay with Well, Comstock and then or we need someone it's to handle it. it's hard to engage because we only deal with partners and not end customers. Mhmm. So my hands are kinda tied. Oh, I no. can't No.","start_word":394,"end_word":970,"sentiment":"neutral","sentiment_score":-0.031883960192703495},{"text":"I really don't understand.","start_word":971,"end_word":974,"sentiment":"negative","sentiment_score":-0.35903918743133545},{"text":"Yeah. provide direct services to you because then it just goes against what we build around the channel and all that. So we're channel Oh, only. no, ma'am. We we Your understand rather that. We're just Yeah. your rather sort of way to do it is you you could go to another provider, like a partner or a IT company and then sort of keep the numbers with us and they manage you and all that sort of stuff. But Oh, yeah. Yeah. really, We'll be engaging it's it's with up another to you. IT company. Yeah. Yeah. Okay. So maybe it's best to talk to them. And if they that company wants to deal with Comstock, then, you know, feel free to pass on my details. I'm Sean from Comstock. I'm one of the co owners here, and I'll go from all the sales side of things. Oh, But okay. like Sweet. I could Sweet. I could onboard them and then go through that process, but, you know, that might take a bit of time as well to get all that sorted paperwork and all that, create new account, shift your entire numbers to that account. So it's an internal shift, but, I mean, there's a process behind everything if if that's one of the options you wanna take. Well, well, my my manager asked me just to find out what's going on and see where Okay. it is. It took a while for us to find out where where our numbers are supported to, which and then we we later found out it was ported to Comstock, which Great. we're trying How did to you find get in out contact. it was forwarded to Comstock in the end? Liquidators Liquidators have to tell tell series consulting directors, hey. Give us the information because basically, Okay. we we need Sure. this information like you see now. Okay. But if Sure. if you Google if you go on ASICs, ASICs does say, Yep. service consolidation. So Oh, okay. Well, yeah. Something I'll I'll I'll look up this week. Yeah. Okay. yeah. I don't know. Have I given you enough information for you to go back and decide what you wanna do? Well, we're we're we're engaging, like, another IT company Yep. Okay. that's That's handling, fine. like, handling our our server migration. Yep. So, obviously, they got, like, a lot of tech background, and I just we can just speak to them and let them know about what we can do and hopefully try to get this under control for us. I mean, you know, at the end of the day, it's like it's just you know, we just don't wanna lose our numbers and, you know, lose lose, you know, critical part of our our business. Yeah. Yeah. But everything at the moment, all the service is still operating. Right? Nothing's Yeah. Look. gone Yeah. down I'm calling or anything from like the that. number. Okay. Yeah. Okay. I'm calling, yeah, I'm calling from the the number that was ported Okay. out. Yeah. Okay. Yeah. That's fine. Okay. Gotcha. Look. Yeah. So your options are you can take the numbers wherever you want. You can go to another IT company. And if that IT company wants to work with Comstock as a partner to sort of refoenix or reestablish whatever services you have with us directly from what Series Consulting was managing, then we could just shift all that to a new provider. And Mhmm. then they become a new partner to us, or you could just take your number and just go direct to any other provider out there. Okay. Okay. Yeah. Yeah. They're your option, Yeah. Just basically. Yeah. okay. Just a little I think it's probably we we will speak to the the IT and the Check IT the ice and and people. see what they wanna do.","start_word":975,"end_word":1626,"sentiment":"neutral","sentiment_score":0.02365788166051262},{"text":"I'm more than, you know, happy to see if I can onboard them and discuss what we do with them.","start_word":1627,"end_word":1646,"sentiment":"positive","sentiment_score":0.5390089154243469},{"text":"And if they wanna look after you through us, then that's an option. Or if they've got their own providers, that's that's another way Oh, as okay. well. So pretty much you've got Yeah. Look. the option It's to main go thing is where you need. You're not oh, forced to well, stay or yeah. yeah. Oh, it was not that. It's just mainly like when we send out serious consolidation and we don't have take control of our our our numbers, that kinda like, you know, puts us in a you know, it gets us a little bit worried, you know. Yeah. Okay. I get And you. yeah. Alright. So Yeah. Well, okay. Sean, have a think leave about it with it. us. Talk yeah. Yep. Talk to your manager. And if anything, just come back to me on how you plan to, like, transact on this. If you need a port out, let me know so that I can sort of touch base with Sirius Consulting. Like, they know you're porting out, and they did ask, like like I I think they've just gotta give you an invoice for the service on their behalf, but that's Right.","start_word":1647,"end_word":1845,"sentiment":"neutral","sentiment_score":-0.02001863904297352},{"text":"something we can't generate.","start_word":1846,"end_word":1849,"sentiment":"negative","sentiment_score":-0.3816663324832916},{"text":"Yeah. That's Oh, no. It's like it's just trying to find out, okay. As long as the Comstock has our numbers, we could invest that's the starting point, and it was tough to, you know, work our way to to the end goal and all. Okay. use this more. We're just trying to get out of the trench more, you know, so to speak. Okay. Alright. Yeah. They can Well, either stay that's with a question. us with a new provider, or Yep. they can be ported out to anywhere you want. So that's Okay. No. a new provider would probably need to then onboard with us. Or the other option is I could probably have another chat with you, like, this week to maybe disclose some other partners that you can engage with that are already with us that will be happy to take the service and look after you guys. So there's a couple of ways in between, but whatever's best for you, you come back. You let me know then. Okay then.","start_word":1850,"end_word":2024,"sentiment":"neutral","sentiment_score":-0.02869882196187973},{"text":"No problem. Thanks for that, Sean. I appreciate Alright. it.","start_word":2025,"end_word":2034,"sentiment":"positive","sentiment_score":0.5319221615791321},{"text":"Yeah. Sorry. Alright. What was your Thank name? you. Just a little It's Mark, Mark Chao, and it's from the Pacific Cigar Company. I did okay. make an online inquiry. Yep. Okay. Okay. Here it's Just just send me alright. an email as well if you would like. Shawn@comstack.com. Just so that I have I've it got your contact we details for still looking, for future Sean. Have reference. it? It's still showing. There's a few different ways that's still showing. Oh, sorry. Ssean@comstack.com. S e a n. It's Comseca. s e a n Yep. S e At comstack a n. dot No worries. No. No. I know Sean's there's a there's a few ways to spell it. yeah.","start_word":2035,"end_word":2153,"sentiment":"neutral","sentiment_score":0.01926707848906517},{"text":"I learned that I learned that in the past. Cool. Easy. Yeah. Alright. Thanks, Sean. Appreciate it.","start_word":2154,"end_word":2170,"sentiment":"positive","sentiment_score":0.558736264705658},{"text":"I'll Alright.","start_word":2171,"end_word":2172,"sentiment":"neutral","sentiment_score":0.3267233073711395},{"text":"secure Thanks.","start_word":2173,"end_word":2174,"sentiment":"positive","sentiment_score":0.5287038087844849},{"text":"a an email be later on.","start_word":2175,"end_word":2180,"sentiment":"neutral","sentiment_score":0.25706812739372253},{"text":"Alright. Thanks. Have a good day. See you later. Thank you. Bye.","start_word":2181,"end_word":2192,"sentiment":"positive","sentiment_score":0.5534558296203613},{"text":"Alright. Bye.","start_word":2193,"end_word":2194,"sentiment":"neutral","sentiment_score":0.11235230416059494},{"text":"Crap.","start_word":2195,"end_word":2195,"sentiment":"negative","sentiment_score":-0.36579200625419617},{"text":"Bye.","start_word":2196,"end_word":2196,"sentiment":"neutral","sentiment_score":-0.07588152587413788}],"average":{"sentiment":"neutral","sentiment_score":-0.027040576394659083}}}}