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NBN, Super Networks, Linden? Okay. And you're having a streaming issue? Okay. Can I just put you on hold for a sec? Okay. Thanks. Sorry to keep you waiting. Okay. Yes. So you're having streaming issues? Which platform is it? Well, Amazon is the one. So every everybody I have some customers that are able to watch Amazon Prime now. They went to the TV settings and deleted the history and the cache, and then after that, it started working. What when did you do it? Sorry? Yeah. But when when did you do it? Did you do it today, yesterday, or before 09:00 this morning? How how long ago? Okay. So if you did two minutes ago, well, then that's no good. But if you would have done it before 09:00 this morning, it wouldn't have worked because the the geological IP was not in Australia. It's in Australia now, 100 percent. Okay. Okay. So in that case, have you got a computer in front of you? Are you able to open up what do you got? Apple or Windows? Okay. You open the are you able to open up Chrome? You're connected to the Wi Fi so the Internet works. Right? Okay. Can you do open up your Chrome and in the URL at the top, can you write down the speedtest.net .net and press go or in press go. See if you see on your right hand side Airtel Australia. And on the other side, what do you see? Okay. So that's proof now that the IP is 100% in Australia. So now it's up to the streamers to start unblocking the streaming, and some of them have already done it. Funny enough, I've got one customer that's got Amazon Prime, and he can he can see the streaming on there. So what we might need to do is probably unplug the router, pull the plug out of the router, and just leave it unplugged for twenty minutes. If you can do that. And I've got your number, 4271. Or if you can text me assistance when you're finished on 0403 763744, and we can run some tests again. Sorry about the the headache. I know it's been a real pain. Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous. It's causing all these all these other headaches. Yeah. Do you do you do you use do you use Netflix as well? Okay. Cool. Yeah. Because I'm just yeah. Because a lot of I mean, net Netflix never didn't have any problems with Netflix at all. It didn't affect Netflix. Okay. Bloody. Yeah. That's because here in Australia, we got all these security breaches, and now you might have a bubble of a 100 breaches. And if you go to 99, you run out of air. You stop breathing. No. It's just crazy. I think the Australian government needs to start to release it's just too much too much that's what I'm saying. If you can call 0403 0403763763 744. That's the one. Yeah. Alright. Thanks very much. Okay. Bye bye. 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AT and T tech support. Yep. Is it for Internet or or mobile? Okay.\n\nOne second. I'll just pull up the pull up the the the site. Do you know what network you're on? NBN, Super Networks, Linden? Okay.\n\nAnd you're having a streaming issue? Okay. Can I just put you on hold for a sec? Okay. Thanks.\n\nSorry to keep you waiting. Okay. Yes. So you're having streaming issues? Which platform is it?\n\nWell, Amazon is the one. So every everybody I have some customers that are able to watch Amazon Prime now. They went to the TV settings and deleted the history and the cache, and then after that, it started working. What when did you do it? Sorry?\n\nYeah. But when when did you do it? Did you do it today, yesterday, or before 09:00 this morning? How how long ago? Okay.\n\nSo if you did two minutes ago, well, then that's no good. But if you would have done it before 09:00 this morning, it wouldn't have worked because the the geological IP was not in Australia. It's in Australia now, 100 percent. Okay. Okay.\n\nSo in that case, have you got a computer in front of you? Are you able to open up what do you got? Apple or Windows? Okay. You open the are you able to open up Chrome?\n\nYou're connected to the Wi Fi so the Internet works. Right? Okay. Can you do open up your Chrome and in the URL at the top, can you write down the speedtest.net .net and press go or in press go. See if you see on your right hand side Airtel Australia.\n\nAnd on the other side, what do you see? Okay. So that's proof now that the IP is 100% in Australia. So now it's up to the streamers to start unblocking the streaming, and some of them have already done it. Funny enough, I've got one customer that's got Amazon Prime, and he can he can see the streaming on there.\n\nSo what we might need to do is probably unplug the router, pull the plug out of the router, and just leave it unplugged for twenty minutes. If you can do that. And I've got your number, 4271. Or if you can text me assistance when you're finished on 0403 763744, and we can run some tests again. Sorry about the the headache.\n\nI know it's been a real pain. Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous. It's causing all these all these other headaches. Yeah. Do you do you do you use do you use Netflix as well?\n\nOkay. Cool. Yeah. Because I'm just yeah. Because a lot of I mean, net Netflix never didn't have any problems with Netflix at all.\n\nIt didn't affect Netflix. Okay. Bloody. Yeah. That's because here in Australia, we got all these security breaches, and now you might have a bubble of a 100 breaches.\n\nAnd if you go to 99, you run out of air. You stop breathing. No. It's just crazy. I think the Australian government needs to start to release it's just too much too much that's what I'm saying.\n\nIf you can call 0403 0403763763 744. That's the one. Yeah. Alright. Thanks very much.\n\nOkay. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.019072312861680984},{"text":"AT and T tech support.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.03452952280640602},{"text":"Yep.","start":8.8,"end":9.2,"sentiment":"neutral","sentiment_score":0.1529400199651718},{"text":"Is it for Internet or or mobile?","start":9.2,"end":11.059999,"sentiment":"neutral","sentiment_score":0.07747372772012438},{"text":"Okay.","start":13.28,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.05719749629497528}],"sentiment":"neutral","sentiment_score":0.0629449024796486,"num_words":15,"start":0.64,"end":13.5199995},{"sentences":[{"text":"One second.","start":13.5199995,"end":14.08,"sentiment":"neutral","sentiment_score":0.042213451117277145},{"text":"I'll just pull up the pull up the the the site.","start":14.08,"end":20.175,"sentiment":"neutral","sentiment_score":0.051669851622798225},{"text":"Do you know what network you're on?","start":22.155,"end":23.675,"sentiment":"neutral","sentiment_score":0.03737592617315905},{"text":"NBN, Super Networks, Linden?","start":23.675,"end":25.615,"sentiment":"neutral","sentiment_score":0.06830696016550064},{"text":"Okay.","start":27.515,"end":27.994999,"sentiment":"neutral","sentiment_score":0.07125978171825409}],"sentiment":"neutral","sentiment_score":0.05035657502710819,"num_words":25,"start":13.5199995,"end":27.994999},{"sentences":[{"text":"And you're having a streaming issue?","start":27.994999,"end":30.175,"sentiment":"neutral","sentiment_score":-0.014722843188792467},{"text":"Okay.","start":32.32,"end":32.82,"sentiment":"neutral","sentiment_score":-0.05389631912112236},{"text":"Can I just put you on hold for a 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to open up Chrome?","start":358.49002,"end":360.49002,"sentiment":"neutral","sentiment_score":0.041944568417966364}],"sentiment":"neutral","sentiment_score":0.03971958968385651,"num_words":37,"start":344.785,"end":360.49002},{"sentences":[{"text":"You're connected to the Wi Fi so the Internet works.","start":360.49002,"end":362.73,"sentiment":"neutral","sentiment_score":0.07490588203072548},{"text":"Right?","start":362.73,"end":363.23,"sentiment":"neutral","sentiment_score":0.0571320541203022},{"text":"Okay.","start":364.49002,"end":364.99002,"sentiment":"neutral","sentiment_score":0.11000008881092072},{"text":"Can you do open up your Chrome and in the URL at the top, can you write down the speedtest.net .net and press go or in press go.","start":365.29,"end":381.395,"sentiment":"neutral","sentiment_score":0.08869414626886803},{"text":"See if you see on your right hand side Airtel 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headache.","start":442.16998,"end":443.44998,"sentiment":"negative","sentiment_score":-0.6389923334121704}],"sentiment":"neutral","sentiment_score":0.018213747305765984,"num_words":63,"start":417.1,"end":443.44998},{"sentences":[{"text":"I know it's been a real pain.","start":443.44998,"end":444.72998,"sentiment":"negative","sentiment_score":-0.6349103152751923},{"text":"Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous.","start":444.72998,"end":452.59,"sentiment":"negative","sentiment_score":-0.6341145443916321},{"text":"It's causing all these all these other headaches.","start":452.65,"end":455.22998,"sentiment":"negative","sentiment_score":-0.6827946305274963},{"text":"Yeah.","start":464.545,"end":465.02502,"sentiment":"neutral","sentiment_score":0.03379272669553757},{"text":"Do you do you do you use do you use Netflix as 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Netflix.","start":478.66,"end":479.96,"sentiment":"neutral","sentiment_score":0.06906316988170147},{"text":"Okay.","start":493.275,"end":493.775,"sentiment":"neutral","sentiment_score":-0.01144129317253828},{"text":"Bloody.","start":494.075,"end":494.575,"sentiment":"neutral","sentiment_score":-0.06129595637321472},{"text":"Yeah.","start":494.95502,"end":495.195,"sentiment":"neutral","sentiment_score":-0.04836618900299072},{"text":"That's because here in Australia, we got all these security breaches, and now you might have a bubble of a 100 breaches.","start":495.195,"end":502.25,"sentiment":"neutral","sentiment_score":-0.26439890028400853}],"sentiment":"neutral","sentiment_score":-0.195228502250694,"num_words":29,"start":478.66,"end":502.25},{"sentences":[{"text":"And if you go to 99, you run out of air.","start":502.25,"end":506.09003,"sentiment":"negative","sentiment_score":-0.3398754515431144},{"text":"You stop 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Australia.","start":387.045,"end":388.42502,"sentiment":"neutral","sentiment_score":0.08954725600779057}],"sentiment":"neutral","sentiment_score":0.08199414735039075,"num_words":9,"start":374.005,"end":388.42502},{"sentences":[{"text":"Superlook Australia Private Limited Melbourne.","start":391.63998,"end":394.3,"sentiment":"neutral","sentiment_score":0.0871175467967987},{"text":"Mhmm.","start":417.63,"end":418.13,"sentiment":"neutral","sentiment_score":0.04581518471240997},{"text":"Okay.","start":425.87,"end":426.37,"sentiment":"neutral","sentiment_score":0.13759973645210266},{"text":"Yep.","start":429.07,"end":429.57,"sentiment":"neutral","sentiment_score":0.1530078500509262},{"text":"Yes.","start":432.135,"end":432.635,"sentiment":"neutral","sentiment_score":0.11116562783718108}],"sentiment":"neutral","sentiment_score":0.09813068144851261,"num_words":9,"start":391.63998,"end":432.635},{"sentences":[{"text":"Sure.","start":436.695,"end":437.195,"sentiment":"neutral","sentiment_score":0.1562522053718567},{"text":"Sure.","start":456.57,"end":456.97,"sentiment":"neutral","sentiment_score":0.03623509779572487},{"text":"That's fine.","start":456.97,"end":457.61002,"sentiment":"neutral","sentiment_score":0.12463989108800888},{"text":"I'll do this now.","start":457.61002,"end":461.975,"sentiment":"neutral","sentiment_score":0.16057534515857697},{"text":"I'll unplug the router for twenty minutes and then see.","start":461.975,"end":465.435,"sentiment":"neutral","sentiment_score":0.04475429840385914}],"sentiment":"neutral","sentiment_score":0.08508952500091659,"num_words":18,"start":436.695,"end":465.435},{"sentences":[{"text":"No.","start":469.495,"end":469.735,"sentiment":"neutral","sentiment_score":-0.2269582748413086},{"text":"I don't use them at six.","start":469.735,"end":471.275,"sentiment":"neutral","sentiment_score":-0.16294680908322334},{"text":"I think the usually, Netflix I I'm not too sure because every time I travel, Netflix doesn't have a problem of traveling and stuff.","start":479.08002,"end":488.005,"sentiment":"neutral","sentiment_score":0.04796755313873291},{"text":"It's only with the Prime that they do do they have specific, you know, conditions for each country.","start":488.005,"end":493.625,"sentiment":"neutral","sentiment_score":-0.016847600746485922},{"text":"So whenever I use Amazon Prime also.","start":493.925,"end":497.145,"sentiment":"neutral","sentiment_score":-0.07634028446461473}],"sentiment":"neutral","sentiment_score":-0.015911726048216224,"num_words":56,"start":469.495,"end":497.145},{"sentences":[{"text":"Okay.","start":513.315,"end":513.71497,"sentiment":"neutral","sentiment_score":-0.16768589615821838},{"text":"Is there any direct number that I can try, or should I just call from the same number again if I have an issue?","start":513.71497,"end":519.89496,"sentiment":"neutral","sentiment_score":-0.1454099022472898},{"text":"One second.","start":523.795,"end":524.355,"sentiment":"neutral","sentiment_score":-0.03546828217804432},{"text":"Let me just write that down.","start":524.355,"end":526.135,"sentiment":"neutral","sentiment_score":-0.03545802552253008},{"text":"Yeah.","start":529.69,"end":530.17,"sentiment":"neutral","sentiment_score":-0.008739220909774303}],"sentiment":"neutral","sentiment_score":-0.11617492613218286,"num_words":34,"start":513.315,"end":530.17},{"sentences":[{"text":"Please tell me.","start":530.17,"end":531.14996,"sentiment":"neutral","sentiment_score":-0.018259105272591114},{"text":"Zero four zero three seven six three.","start":533.76996,"end":536.58997,"sentiment":"neutral","sentiment_score":-0.014791362120636873},{"text":"04037 0403763744.","start":540.325,"end":545.145,"sentiment":"neutral","sentiment_score":-0.0019524035742506385},{"text":"Oh, good.","start":545.525,"end":546.185,"sentiment":"neutral","sentiment_score":0.14936094731092453},{"text":"Yep.","start":546.405,"end":546.805,"sentiment":"neutral","sentiment_score":0.05070839077234268}],"sentiment":"neutral","sentiment_score":0.012480575172230602,"num_words":15,"start":530.17,"end":546.805},{"sentences":[{"text":"I'll call you if it's not come through.","start":546.805,"end":549.305,"sentiment":"neutral","sentiment_score":-0.06470159720629454},{"text":"Okay.","start":550.005,"end":550.245,"sentiment":"neutral","sentiment_score":0.12865465879440308},{"text":"Bye.","start":550.245,"end":550.745,"sentiment":"neutral","sentiment_score":0.10759387910366058}],"sentiment":"neutral","sentiment_score":-0.028136423975229263,"num_words":10,"start":546.805,"end":550.745}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Afternoon. AT and T tech support.\n\nChannel 1: Hello. Hi. This is Manish. I have an account with the Airtel network.\n\nChannel 0: Yep. Is\n\nChannel 1: Recently,\n\nChannel 0: it for Internet\n\nChannel 1: I've\n\nChannel 0: or or mobile?\n\nChannel 1: it's Internet.\n\nChannel 0: Okay. One second. I'll just pull up the pull up the the the site. Do you know what network you're on? NBN, Super Networks, Linden?\n\nChannel 1: Super network.\n\nChannel 0: Okay.\n\nChannel 1: Yes.\n\nChannel 0: And you're having a streaming issue? Okay. Can I just put you on hold for a sec?\n\nChannel 1: Sure.\n\nChannel 0: Okay. Thanks. Sorry to keep you waiting. Okay. Yes.\n\nSo you're having streaming issues?\n\nChannel 1: Yeah. I have streaming this too.\n\nChannel 0: Which platform is it?\n\nChannel 1: Oh, Amazon.\n\nChannel 0: Well, Amazon is the one. So every everybody I have some customers that are able to watch Amazon Prime now. They went\n\nChannel 1: Mhmm.\n\nChannel 0: to the TV settings and deleted the history and the cache, and then after that, it started working.\n\nChannel 1: I've done everything\n\nChannel 0: What when did you do it?\n\nChannel 1: an hour ago.\n\nChannel 0: Sorry?\n\nChannel 1: I did all those things. I've tried deleting the history, cache, cookies. I restarted the router. I've tried every possible thing.\n\nChannel 0: Yeah. But when when\n\nChannel 1: But\n\nChannel 0: did you do it? Did you do it today, yesterday, or before\n\nChannel 1: yeah.\n\nChannel 0: 09:00\n\nChannel 1: Today.\n\nChannel 0: this\n\nChannel 1: Today.\n\nChannel 0: morning?\n\nChannel 1: Today.\n\nChannel 0: How how long ago?\n\nChannel 1: Two minutes ago.\n\nChannel 0: Okay. So if you did two minutes ago, well, then that's no good. But if you would have done it before 09:00 this morning, it wouldn't have worked because the the geological IP was not in Australia. It's in Australia now, 100\n\nChannel 1: It it's\n\nChannel 0: percent.\n\nChannel 1: still it's still in US. It's still in US for me.\n\nChannel 0: Okay. Okay. So in that case, have you got a computer in front of you?\n\nChannel 1: Yeah. I do have one.\n\nChannel 0: Are you able to open up what do you got? Apple or Windows?\n\nChannel 1: No. The Windows.\n\nChannel 0: Okay. You open the are you able to open up Chrome? You're connected to the Wi Fi so the Internet works. Right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Okay. Can you do open up your Chrome and in the URL at the top, can you write down the speedtest.net\n\nChannel 1: It does.\n\nChannel 0: .net and press go\n\nChannel 1: Gotcha.\n\nChannel 0: or in press go. See if you see on your right hand side Airtel Australia.\n\nChannel 1: Yep. Yeah. It shows Airtel Australia.\n\nChannel 0: And on the other side, what do you see?\n\nChannel 1: Superlook Australia Private Limited Melbourne.\n\nChannel 0: Okay. So that's proof now that the IP is 100% in Australia. So now it's up to the streamers to start unblocking the streaming, and some of them have already done it. Funny enough, I've got one customer that's got Amazon Prime, and he can he can see the streaming on there. So\n\nChannel 1: Mhmm.\n\nChannel 0: what we might need to do is probably unplug the router, pull the plug out of the router, and just leave it unplugged for twenty minutes.\n\nChannel 1: Okay.\n\nChannel 0: If you can do that. And\n\nChannel 1: Yep.\n\nChannel 0: I've got your number, 4271. Or if you can\n\nChannel 1: Yes.\n\nChannel 0: text me assistance when you're finished on 0403\n\nChannel 1: Sure.\n\nChannel 0: 763744, and we can run some tests again. Sorry about the the headache. I know it's been a real pain. Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous. It's causing all these all these other headaches.\n\nChannel 1: Sure. That's fine. I'll do this now. I'll unplug the router for twenty minutes and then\n\nChannel 0: Yeah.\n\nChannel 1: see.\n\nChannel 0: Do you do you do you use do you use Netflix as well?\n\nChannel 1: No. I don't use them at six.\n\nChannel 0: Okay. Cool. Yeah. Because I'm just yeah. Because a lot of I mean, net Netflix never didn't have any problems with Netflix at all.\n\nIt didn't affect\n\nChannel 1: I think\n\nChannel 0: Netflix.\n\nChannel 1: the usually, Netflix I I'm not too sure because every time I travel, Netflix doesn't have a problem of traveling and stuff. It's only with the Prime that they do do they have specific, you know, conditions for each country.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Bloody.\n\nChannel 1: whenever\n\nChannel 0: Yeah. That's because\n\nChannel 1: I use\n\nChannel 0: here\n\nChannel 1: Amazon\n\nChannel 0: in Australia,\n\nChannel 1: Prime also.\n\nChannel 0: we got all these security breaches, and now you might have a bubble of a 100 breaches. And if you go to 99, you run out of air. You stop breathing. No. It's just crazy.\n\nI think the Australian government needs to start to release it's just too\n\nChannel 1: Okay.\n\nChannel 0: much\n\nChannel 1: Is\n\nChannel 0: too\n\nChannel 1: there any\n\nChannel 0: much\n\nChannel 1: direct number that I can try, or should I just call from the same number again if I have an issue?\n\nChannel 0: that's what I'm saying. If you can call 0403\n\nChannel 1: One second. Let me just write that down. Yeah. Please tell me.\n\nChannel 0: 0403763763\n\nChannel 1: Zero four zero three seven six three.\n\nChannel 0: 744.\n\nChannel 1: 04037 0403763744.\n\nChannel 0: That's the one.\n\nChannel 1: Oh, good.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. I'll call you if it's\n\nChannel 0: Alright.\n\nChannel 1: not come\n\nChannel 0: Thanks\n\nChannel 1: through.\n\nChannel 0: very much.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Okay. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Afternoon.","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.019072312861680984},{"text":"AT and T tech support.","start":1.1999999,"end":2.26,"sentiment":"neutral","sentiment_score":0.03452952280640602}],"sentiment":"neutral","sentiment_score":0.03195332114895185,"channel":0,"num_words":6,"start":0.64,"end":2.26},{"sentences":[{"text":"Hello.","start":2.96,"end":3.36,"sentiment":"neutral","sentiment_score":0.0711962878704071},{"text":"Hi.","start":3.36,"end":3.52,"sentiment":"neutral","sentiment_score":0.1424413025379181},{"text":"This is Manish.","start":3.52,"end":4.5,"sentiment":"neutral","sentiment_score":0.20374569793542227},{"text":"I have an account with the Airtel 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Internet","start":9.36,"end":10.16,"sentiment":"neutral","sentiment_score":0.09303522855043411}],"sentiment":"neutral","sentiment_score":0.09303522855043411,"channel":0,"num_words":3,"start":9.36,"end":10.16},{"sentences":[{"text":"I've","start":10.08,"end":10.24,"sentiment":"neutral","sentiment_score":0.05885102599859238}],"sentiment":"neutral","sentiment_score":0.05885102599859238,"channel":1,"num_words":1,"start":10.08,"end":10.24},{"sentences":[{"text":"or or mobile?","start":10.16,"end":11.059999,"sentiment":"neutral","sentiment_score":0.05795570959647497}],"sentiment":"neutral","sentiment_score":0.05795570959647497,"channel":0,"num_words":3,"start":10.16,"end":11.059999},{"sentences":[{"text":"it's Internet.","start":11.679999,"end":12.42,"sentiment":"neutral","sentiment_score":0.048448678106069565}],"sentiment":"neutral","sentiment_score":0.048448678106069565,"channel":1,"num_words":2,"start":11.679999,"end":12.42},{"sentences":[{"text":"Okay.","start":13.28,"end":13.5199995,"sentiment":"neutral","sentiment_score":0.05719749629497528},{"text":"One second.","start":13.5199995,"end":14.08,"sentiment":"neutral","sentiment_score":0.042213451117277145},{"text":"I'll just pull up the pull up the the the site.","start":14.08,"end":20.175,"sentiment":"neutral","sentiment_score":0.051669851622798225},{"text":"Do you know what network you're on?","start":22.155,"end":23.675,"sentiment":"neutral","sentiment_score":0.03737592617315905},{"text":"NBN, Super Networks, Linden?","start":23.675,"end":25.615,"sentiment":"neutral","sentiment_score":0.06830696016550064}],"sentiment":"neutral","sentiment_score":0.04979408361017704,"channel":0,"num_words":25,"start":13.28,"end":25.615},{"sentences":[{"text":"Super network.","start":25.685,"end":26.585,"sentiment":"neutral","sentiment_score":0.07736655324697495}],"sentiment":"neutral","sentiment_score":0.07736655324697495,"channel":1,"num_words":2,"start":25.685,"end":26.585},{"sentences":[{"text":"Okay.","start":27.515,"end":27.994999,"sentiment":"neutral","sentiment_score":0.07125978171825409}],"sentiment":"neutral","sentiment_score":0.07125978171825409,"channel":0,"num_words":1,"start":27.515,"end":27.994999},{"sentences":[{"text":"Yes.","start":27.71,"end":28.21,"sentiment":"neutral","sentiment_score":0.06747537106275558}],"sentiment":"neutral","sentiment_score":0.06747537106275558,"channel":1,"num_words":1,"start":27.71,"end":28.21},{"sentences":[{"text":"And you're having a streaming issue?","start":27.994999,"end":30.175,"sentiment":"neutral","sentiment_score":-0.014722843188792467},{"text":"Okay.","start":32.32,"end":32.82,"sentiment":"neutral","sentiment_score":-0.05389631912112236},{"text":"Can I just put you on hold for a sec?","start":34.16,"end":36.1,"sentiment":"neutral","sentiment_score":-0.04665602557361126}],"sentiment":"neutral","sentiment_score":-0.03581139023470528,"channel":0,"num_words":17,"start":27.994999,"end":36.1},{"sentences":[{"text":"Sure.","start":36.59,"end":37.09,"sentiment":"neutral","sentiment_score":0.06804345548152924}],"sentiment":"neutral","sentiment_score":0.06804345548152924,"channel":1,"num_words":1,"start":36.59,"end":37.09},{"sentences":[{"text":"Okay.","start":37.36,"end":37.68,"sentiment":"neutral","sentiment_score":0.11009854078292848},{"text":"Thanks.","start":37.68,"end":38.18,"sentiment":"neutral","sentiment_score":0.18319332599639893},{"text":"Sorry to keep you waiting.","start":271.565,"end":272.70502,"sentiment":"neutral","sentiment_score":-0.14807291328907013},{"text":"Okay.","start":274.85,"end":275.17,"sentiment":"neutral","sentiment_score":-0.020384620875120163},{"text":"Yes.","start":275.17,"end":275.49,"sentiment":"neutral","sentiment_score":0.03118262253701687}],"sentiment":"neutral","sentiment_score":-0.04847496644490294,"channel":0,"num_words":9,"start":37.36,"end":275.49},{"sentences":[{"text":"So you're having streaming issues?","start":275.49,"end":277.27,"sentiment":"neutral","sentiment_score":-0.015309489634819328}],"sentiment":"neutral","sentiment_score":-0.015309489634819328,"channel":0,"num_words":5,"start":275.49,"end":277.27},{"sentences":[{"text":"Yeah.","start":278.14,"end":278.46002,"sentiment":"neutral","sentiment_score":0.04556524008512497},{"text":"I have streaming this too.","start":278.46002,"end":279.92,"sentiment":"neutral","sentiment_score":0.045610769838094714}],"sentiment":"neutral","sentiment_score":0.04560318154593309,"channel":1,"num_words":6,"start":278.14,"end":279.92},{"sentences":[{"text":"Which platform is it?","start":280.13,"end":281.67,"sentiment":"neutral","sentiment_score":0.026750878896564245}],"sentiment":"neutral","sentiment_score":0.026750878896564245,"channel":0,"num_words":4,"start":280.13,"end":281.67},{"sentences":[{"text":"Oh, Amazon.","start":282.22,"end":282.96002,"sentiment":"neutral","sentiment_score":0.044737694784998894}],"sentiment":"neutral","sentiment_score":0.044737694784998894,"channel":1,"num_words":2,"start":282.22,"end":282.96002},{"sentences":[{"text":"Well, Amazon is the one.","start":284.37,"end":286.87,"sentiment":"neutral","sentiment_score":0.07427684292197227},{"text":"So every everybody I have some customers that are able to watch Amazon Prime 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everything","start":298.945,"end":300.005,"sentiment":"neutral","sentiment_score":-0.01062155282124877}],"sentiment":"neutral","sentiment_score":-0.01062155282124877,"channel":1,"num_words":3,"start":298.945,"end":300.005},{"sentences":[{"text":"What when did you do it?","start":300.905,"end":302.46,"sentiment":"neutral","sentiment_score":-0.029746986615161102}],"sentiment":"neutral","sentiment_score":-0.029746986615161102,"channel":0,"num_words":6,"start":300.905,"end":302.46},{"sentences":[{"text":"an hour ago.","start":304.25,"end":305.15,"sentiment":"neutral","sentiment_score":-0.04143852616349856}],"sentiment":"neutral","sentiment_score":-0.04143852616349856,"channel":1,"num_words":3,"start":304.25,"end":305.15},{"sentences":[{"text":"Sorry?","start":305.9,"end":306.4,"sentiment":"neutral","sentiment_score":-0.0810747742652893}],"sentiment":"neutral","sentiment_score":-0.0810747742652893,"channel":0,"num_words":1,"start":305.9,"end":306.4},{"sentences":[{"text":"I did all those 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too","start":509.85,"end":513.345,"sentiment":"negative","sentiment_score":-0.47623630555776447}],"sentiment":"negative","sentiment_score":-0.47623630555776447,"channel":0,"num_words":13,"start":509.85,"end":513.345},{"sentences":[{"text":"Okay.","start":513.315,"end":513.71497,"sentiment":"neutral","sentiment_score":-0.16768589615821838}],"sentiment":"neutral","sentiment_score":-0.16768589615821838,"channel":1,"num_words":1,"start":513.315,"end":513.71497},{"sentences":[{"text":"much","start":513.345,"end":513.825,"sentiment":"neutral","sentiment_score":-0.1852242052555084}],"sentiment":"neutral","sentiment_score":-0.1852242052555084,"channel":0,"num_words":1,"start":513.345,"end":513.825},{"sentences":[{"text":"Is","start":513.71497,"end":513.875,"sentiment":"neutral","sentiment_score":-0.2179385870695114}],"sentiment":"neutral","sentiment_score":-0.2179385870695114,"channel":1,"num_words":1,"start":513.71497,"end":513.875},{"sentences":[{"text":"too","start":513.825,"end":514.065,"sentiment":"neutral","sentiment_score":-0.2007700800895691}],"sentiment":"neutral","sentiment_score":-0.2007700800895691,"channel":0,"num_words":1,"start":513.825,"end":514.065},{"sentences":[{"text":"there any","start":513.875,"end":514.355,"sentiment":"neutral","sentiment_score":-0.1762080192565918}],"sentiment":"neutral","sentiment_score":-0.1762080192565918,"channel":1,"num_words":2,"start":513.875,"end":514.355},{"sentences":[{"text":"much","start":514.065,"end":514.565,"sentiment":"neutral","sentiment_score":-0.15702539682388306}],"sentiment":"neutral","sentiment_score":-0.15702539682388306,"channel":0,"num_words":1,"start":514.065,"end":514.565},{"sentences":[{"text":"direct number that I can try, or should I just call from the same number again if I have an issue?","start":514.355,"end":519.89496,"sentiment":"neutral","sentiment_score":-0.13902300135010764}],"sentiment":"neutral","sentiment_score":-0.13902300135010764,"channel":1,"num_words":21,"start":514.355,"end":519.89496},{"sentences":[{"text":"that's what I'm saying.","start":520.065,"end":520.785,"sentiment":"neutral","sentiment_score":-0.09408214688301086},{"text":"If you can call 0403","start":520.785,"end":523.205,"sentiment":"neutral","sentiment_score":-0.037398961186408994}],"sentiment":"neutral","sentiment_score":-0.0625914881626765,"channel":0,"num_words":9,"start":520.065,"end":523.205},{"sentences":[{"text":"One second.","start":523.795,"end":524.355,"sentiment":"neutral","sentiment_score":-0.03546828217804432},{"text":"Let me just write that down.","start":524.355,"end":526.135,"sentiment":"neutral","sentiment_score":-0.03545802552253008},{"text":"Yeah.","start":529.69,"end":530.17,"sentiment":"neutral","sentiment_score":-0.008739220909774303},{"text":"Please tell 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three.","start":533.76996,"end":536.58997,"sentiment":"neutral","sentiment_score":-0.014791362120636873}],"sentiment":"neutral","sentiment_score":-0.014791362120636873,"channel":1,"num_words":7,"start":533.76996,"end":536.58997},{"sentences":[{"text":"744.","start":536.82,"end":538.04,"sentiment":"neutral","sentiment_score":-0.00540502741932869}],"sentiment":"neutral","sentiment_score":-0.00540502741932869,"channel":0,"num_words":1,"start":536.82,"end":538.04},{"sentences":[{"text":"04037 0403763744.","start":540.325,"end":545.145,"sentiment":"neutral","sentiment_score":-0.0019524035742506385}],"sentiment":"neutral","sentiment_score":-0.0019524035742506385,"channel":1,"num_words":2,"start":540.325,"end":545.145},{"sentences":[{"text":"That's the one.","start":544.995,"end":545.715,"sentiment":"neutral","sentiment_score":0.020205480357011158}],"sentiment":"neutral","sentiment_score":0.020205480357011158,"channel":0,"num_words":3,"start":544.995,"end":545.715},{"sentences":[{"text":"Oh, good.","start":545.525,"end":546.185,"sentiment":"neutral","sentiment_score":0.14936094731092453}],"sentiment":"neutral","sentiment_score":0.14936094731092453,"channel":1,"num_words":2,"start":545.525,"end":546.185},{"sentences":[{"text":"Yeah.","start":545.715,"end":546.215,"sentiment":"neutral","sentiment_score":0.08601590245962143}],"sentiment":"neutral","sentiment_score":0.08601590245962143,"channel":0,"num_words":1,"start":545.715,"end":546.215},{"sentences":[{"text":"Yep.","start":546.405,"end":546.805,"sentiment":"neutral","sentiment_score":0.05070839077234268},{"text":"I'll call you if it's","start":546.805,"end":548.165,"sentiment":"neutral","sentiment_score":0.012931041419506073}],"sentiment":"neutral","sentiment_score":0.019227266311645508,"channel":1,"num_words":6,"start":546.405,"end":548.165},{"sentences":[{"text":"Alright.","start":547.875,"end":548.375,"sentiment":"neutral","sentiment_score":-0.05836162716150284}],"sentiment":"neutral","sentiment_score":-0.05836162716150284,"channel":0,"num_words":1,"start":547.875,"end":548.375},{"sentences":[{"text":"not come","start":548.165,"end":548.805,"sentiment":"neutral","sentiment_score":-0.32145698368549347}],"sentiment":"neutral","sentiment_score":-0.32145698368549347,"channel":1,"num_words":2,"start":548.165,"end":548.805},{"sentences":[{"text":"Thanks","start":548.675,"end":548.995,"sentiment":"neutral","sentiment_score":0.021515250205993652}],"sentiment":"neutral","sentiment_score":0.021515250205993652,"channel":0,"num_words":1,"start":548.675,"end":548.995},{"sentences":[{"text":"through.","start":548.805,"end":549.305,"sentiment":"neutral","sentiment_score":0.06064598262310028}],"sentiment":"neutral","sentiment_score":0.06064598262310028,"channel":1,"num_words":1,"start":548.805,"end":549.305},{"sentences":[{"text":"very much.","start":548.995,"end":549.73505,"sentiment":"neutral","sentiment_score":0.24160076677799225}],"sentiment":"neutral","sentiment_score":0.24160076677799225,"channel":0,"num_words":2,"start":548.995,"end":549.73505},{"sentences":[{"text":"Okay.","start":550.005,"end":550.245,"sentiment":"neutral","sentiment_score":0.12865465879440308},{"text":"Bye.","start":550.245,"end":550.745,"sentiment":"neutral","sentiment_score":0.10759387910366058}],"sentiment":"neutral","sentiment_score":0.11812426894903183,"channel":1,"num_words":2,"start":550.005,"end":550.745},{"sentences":[{"text":"Okay.","start":550.59503,"end":551.075,"sentiment":"neutral","sentiment_score":0.06534896045923233},{"text":"Bye bye.","start":551.075,"end":551.555,"sentiment":"neutral","sentiment_score":0.07682546973228455},{"text":"Bye.","start":551.555,"end":552.055,"sentiment":"neutral","sentiment_score":-0.10344719886779784}],"sentiment":"neutral","sentiment_score":0.028888175264000896,"channel":0,"num_words":4,"start":550.59503,"end":552.055}]},"summary":{"result":"success","short":"The customer is experiencing streaming issues with their Airtel network and has tried various solutions, including deleting history and cache, restarting the router, and unplugging the router. The customer also mentions a problem with Netflix causing headaches and mentions a bubble of 100 breaches. The agent takes note of the customer's information and promises to call them back if they continue to experience the issues."},"intents":{"segments":[{"text":"And you're having a streaming issue? Okay.","start_word":60,"end_word":66,"intents":[{"intent":"Fix connectivity issue","confidence_score":0.11143415}]},{"text":"You're connected to the Wi Fi so the Internet works. Right?","start_word":313,"end_word":323,"intents":[{"intent":"Monitor internet access","confidence_score":0.00018243717}]},{"text":"Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous. It's causing all these all these other headaches. Sure.","start_word":517,"end_word":550,"intents":[{"intent":"Update compliances","confidence_score":0.11727671}]}]},"sentiments":{"segments":[{"text":"Afternoon. AT and T tech support. Hello. Hi. This is Manish. I have an account with the Airtel network. Yep. Is it Recently, for Internet I've or or mobile? it's Internet. Okay. One second. I'll just pull up the pull up the the the site. Do you know what network you're on? NBN, Super Networks, Linden? Super network. Okay. Yes. And you're having a streaming issue? Okay. Can I just put you on hold for a sec? Sure. Okay. Thanks. Sorry to keep you waiting. Okay. Yes. So you're having streaming issues? Yeah. I have streaming this too. Which platform is it? Oh, Amazon. Well, Amazon is the one. So every everybody I have some customers that are able to watch Amazon Prime now. They went Mhmm. to the TV settings and deleted the history and the cache, and then after that, it started working. I've done everything What when did you do it? an hour ago. Sorry? I did all those things. I've tried deleting the history, cache, cookies. I restarted the router. I've tried every possible thing. Yeah. But when when But did you do it? Did you do it today, yesterday, or before yeah. 09:00 Today. this Today. morning? Today. How how long ago? Two minutes ago. Okay.","start_word":0,"end_word":210,"sentiment":"neutral","sentiment_score":0.007391754537820816},{"text":"So if you did two minutes ago, well, then that's no good. But if you would have done it before 09:00 this morning, it wouldn't have worked because the the geological IP was not in Australia.","start_word":211,"end_word":246,"sentiment":"negative","sentiment_score":-0.5094746947288513},{"text":"It's in Australia now, 100 It it's percent. still it's still in US. It's still in US for me. Okay. Okay. So in that case, have you got a computer in front of you? Yeah. I do have one. Are you able to open up what do you got? Apple or Windows? No. The Windows. Okay. You open the are you able to open up Chrome? You're connected to the Wi Fi so the Internet works. Right? Yes. Yes. Okay. Can you do open up your Chrome and in the URL at the top, can you write down the speedtest.net It does. .net and press go Gotcha. or in press go. See if you see on your right hand side Airtel Australia. Yep. Yeah. It shows Airtel Australia. And on the other side, what do you see? Superlook Australia Private Limited Melbourne. Okay. So that's proof now that the IP is 100% in Australia. So now it's up to the streamers to start unblocking the streaming, and some of them have already done it. Funny enough, I've got one customer that's got Amazon Prime, and he can he can see the streaming on there. So Mhmm. what we might need to do is probably unplug the router, pull the plug out of the router, and just leave it unplugged for twenty minutes. Okay. If you can do that. And Yep. I've got your number, 4271. Or if you can Yes. text me assistance when you're finished on 0403 Sure. 763744, and we can run some tests again.","start_word":247,"end_word":503,"sentiment":"neutral","sentiment_score":0.09740719726809267},{"text":"Sorry about the the headache. I know it's been a real pain. Do you something I don't wanna experience ever again, but all these compliances that we have to upgrade with this Australian government is becoming ridiculous. It's causing all these all these other headaches.","start_word":504,"end_word":548,"sentiment":"negative","sentiment_score":-0.6566435058911642},{"text":"Sure. That's fine. I'll do this now. I'll unplug the router for twenty minutes and then Yeah. see. Do you do you do you use do you use Netflix as well? No. I don't use them at six. Okay. Cool. Yeah. Because I'm just yeah. Because a lot of I mean, net Netflix never didn't have any problems with Netflix at all. It didn't affect I think Netflix. the usually, Netflix I I'm not too sure because every time I travel, Netflix doesn't have a problem of traveling and stuff. It's only with the Prime that they do do they have specific, you know, conditions for each country. Okay. So Bloody. whenever Yeah. That's because I use here Amazon in Australia, Prime also. we got all these security breaches, and now you might have a bubble of a 100 breaches.","start_word":549,"end_word":688,"sentiment":"neutral","sentiment_score":-0.005947872996330261},{"text":"And if you go to 99, you run out of air. You stop breathing. No. It's just crazy. I think the Australian government needs to start to release it's just too Okay.","start_word":689,"end_word":720,"sentiment":"negative","sentiment_score":-0.41226649284362793},{"text":"much Is too there any much direct number that I can try, or should I just call from the same number again if I have an issue? that's what I'm saying. If you can call 0403 One second. Let me just write that down. Yeah. Please tell me. 0403763763 Zero four zero three seven six three. 744. 04037 0403763744. That's the one. Oh, good. Yeah. Yep. I'll call you if it's Alright. not come Thanks through. very much. Okay. Bye. Okay. Bye bye. Bye.","start_word":721,"end_word":804,"sentiment":"neutral","sentiment_score":-0.03217058548969882}],"average":{"sentiment":"neutral","sentiment_score":-0.04438679664049099}}}}