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Ross speaking. Hi, Aaron. How are you, man? Sorry.\n\nCome again? No. I'm not a 100% sure. Like, I'm not into technical part. I'm into sales.\n\nYep. Like, you need, like, in an installment type. Oh. Yep. Hello?\n\nWhich product? Austin. Yes. We do. As I mentioned yesterday, we already got one more customer in the morning who was after this, and I have sent him the same yep.\n\nHe even he was after the access control, the cloud node. Okay. Yep. That's the best we can. No.\n\nThat's the best we can do, Erhan. Yep. Okay. Alright. No worries.\n\nCheers. 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May I speak to Ross? Ross. Hey, mate. My name's Erhan. I spoke to you yesterday regarding that access control. Calling from seven four seven SKU. Yeah. Yeah. Yeah. I'm good. I'm good. I just got a couple questions with that system. To have that do you know much about that system at all? Or do you know much about that system that you sent me a quote for? Yeah. Yeah. Okay. I just because I was just reading up on it, and I think there's, like, a monthly to have it online. Do you know anything about that or, like, a monthly payment to have it online on the phone? Yeah. Like like, finally, it's a like, a more of a a US system that people they use in The US a lot. Is that correct? Hello? Yeah. Do you like do you sell that product often here or no? Do you sell do you sell that product here, Austin? Like, do you sell that product here, like, in in Melbourne? Do you sell it much? Yeah. Yeah. Yeah. Okay. Yeah. I'm just wondering if the system still works in, you know, in Melbourne, like in Australia, that system. Yeah. All good, mate. Done. I'll I'll get back to you, and that's the best you can do on the price. Yeah? Can you do any better on on price? Okay. Alright. No worries. Alright. Leave it with me. Okay? Alright. 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May I speak to Ross? Ross. Hey, mate. My name's Erhan.\n\nI spoke to you yesterday regarding that access control. Calling from seven four seven SKU. Yeah. Yeah. Yeah.\n\nI'm good. I'm good. I just got a couple questions with that system. To have that do you know much about that system at all? Or do you know much about that system that you sent me a quote for?\n\nYeah. Yeah. Okay. I just because I was just reading up on it, and I think there's, like, a monthly to have it online. Do you know anything about that or, like, a monthly payment to have it online on the phone?\n\nYeah. Like like, finally, it's a like, a more of a a US system that people they use in The US a lot. Is that correct? Hello? Yeah.\n\nDo you like do you sell that product often here or no? Do you sell do you sell that product here, Austin? Like, do you sell that product here, like, in in Melbourne? Do you sell it much? Yeah.\n\nYeah. Yeah. Okay. Yeah. I'm just wondering if the system still works in, you know, in Melbourne, like in Australia, that system.\n\nYeah. All good, mate. Done. I'll I'll get back to you, and that's the best you can do on the price. Yeah?\n\nCan you do any better on on price? Okay. Alright. No worries. Alright.\n\nLeave it with me. Okay? Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.008056415244936943},{"text":"May I speak to Ross?","start":4.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.007563030999153853},{"text":"Ross.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.007466210052371025},{"text":"Hey, mate.","start":8.4,"end":9.22,"sentiment":"neutral","sentiment_score":0.05532730743288994},{"text":"My name's Erhan.","start":9.36,"end":10.32,"sentiment":"neutral","sentiment_score":0.04975456496079763}],"sentiment":"neutral","sentiment_score":0.026104674170104165,"num_words":12,"start":4.08,"end":10.32},{"sentences":[{"text":"I spoke to you yesterday regarding that access control.","start":10.32,"end":13.46,"sentiment":"neutral","sentiment_score":0.04095653982626067},{"text":"Calling from seven four seven 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that product often here or no?","start":82.78,"end":85.84,"sentiment":"neutral","sentiment_score":0.006300168888022502},{"text":"Do you sell do you sell that product here, Austin?","start":88.7,"end":92.24,"sentiment":"neutral","sentiment_score":0.005582979880273342},{"text":"Like, do you sell that product here, like, in in Melbourne?","start":96.634995,"end":99.435,"sentiment":"neutral","sentiment_score":0.006053515540605242},{"text":"Do you sell it 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May I speak to Ross?\n\nChannel 0: Ross speaking.\n\nChannel 1: Ross. Hey, mate. My name's Erhan. I spoke to you yesterday regarding that access control. Calling from seven four seven SKU.\n\nYeah. Yeah.\n\nChannel 0: Hi, Aaron. How are you, man?\n\nChannel 1: Yeah. I'm good. I'm good. I just got a couple questions with that system. To have that do you know much about that system at all?\n\nOr\n\nChannel 0: Sorry. Come again?\n\nChannel 1: do you know much about that system that you sent me a quote for?\n\nChannel 0: No. I'm not a 100% sure. Like, I'm not into technical part. I'm into\n\nChannel 1: Yeah.\n\nChannel 0: sales.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yep.\n\nChannel 1: I just because I was just reading up on it, and I think there's, like, a monthly to have it online. Do you know anything about that or, like, a monthly payment to have it online on the phone?\n\nChannel 0: Like, you need, like, in an installment type.\n\nChannel 1: Yeah.\n\nChannel 0: Oh.\n\nChannel 1: Like like, finally, it's a like, a more of a a US system that people they use in The US a lot. Is that correct? Hello?\n\nChannel 0: Yep. Hello?\n\nChannel 1: Yeah. Do you like do you sell that product often here or no? Do you sell do you sell that product here, Austin?\n\nChannel 0: Which\n\nChannel 1: Like, do you\n\nChannel 0: product?\n\nChannel 1: sell\n\nChannel 0: Austin.\n\nChannel 1: that product here, like, in in Melbourne? Do you sell it much?\n\nChannel 0: Yes. We do. As I mentioned yesterday, we already got one more customer in the morning who was after this,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: I have sent him the same yep. He even he was after the access control,\n\nChannel 1: Yeah.\n\nChannel 0: the\n\nChannel 1: Okay.\n\nChannel 0: cloud\n\nChannel 1: Yeah. I'm just wondering if the system\n\nChannel 0: node.\n\nChannel 1: still works in, you know, in Melbourne, like in Australia, that system.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. All good, mate. Done. I'll I'll get back to you, and that's the best you can do on the price. Yeah?\n\nCan you do\n\nChannel 0: Yep.\n\nChannel 1: any better\n\nChannel 0: That's\n\nChannel 1: on\n\nChannel 0: the best\n\nChannel 1: on price?\n\nChannel 0: we can. No. That's the best we can do, Erhan.\n\nChannel 1: Okay. Alright. No worries. Alright.\n\nChannel 0: Yep.\n\nChannel 1: Leave it with me. Okay?\n\nChannel 0: Okay. Alright. No worries.\n\nChannel 1: Alright.\n\nChannel 0: Cheers. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.28,"end":3.78,"sentiment":"neutral","sentiment_score":0.005651379469782114}],"sentiment":"neutral","sentiment_score":0.005651379469782114,"channel":0,"num_words":1,"start":3.28,"end":3.78},{"sentences":[{"text":"Hello.","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.008056415244936943},{"text":"May I speak to Ross?","start":4.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.007563030999153853}],"sentiment":"neutral","sentiment_score":0.0076452617067843676,"channel":1,"num_words":6,"start":4.08,"end":5.7},{"sentences":[{"text":"Ross speaking.","start":6.96,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.002817545784637332}],"sentiment":"neutral","sentiment_score":0.002817545784637332,"channel":0,"num_words":2,"start":6.96,"end":7.7799997},{"sentences":[{"text":"Ross.","start":7.44,"end":7.94,"sentiment":"neutral","sentiment_score":0.007466210052371025},{"text":"Hey, 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customer named Erhan calls and asks about an access control system. He asks the agent, Ross, if they know much about it and if they offer monthly payments. Erhan also asks about the system in Melbourne and if they sell it often there. Ross confirms that they do and that they can offer the best price."},"intents":{"segments":[{"text":"I'm good. I'm good. I just got a couple questions with that system. To have that do you know much about that system at all? Or Sorry.","start_word":39,"end_word":65,"intents":[{"intent":"Confirm understanding","confidence_score":0.24477108}]},{"text":"I just got a couple questions with that system. To have that do you know much about that system at all? Or Sorry.","start_word":43,"end_word":65,"intents":[{"intent":"Ask about system","confidence_score":0.11678141},{"intent":"Request information about system","confidence_score":0.016368663}]},{"text":"I just because I was just reading up on it, and I think there's, like, a monthly to have it online. Do you know anything about that or, like, a monthly payment to have it online on the phone? Like, you need, like, in an installment type. Yeah.","start_word":101,"end_word":148,"intents":[{"intent":"Ask about payment method","confidence_score":0.016933748}]},{"text":"Do you like do you sell that product often here or no? Do you sell do you sell that product here, Austin? Which Like, do you product? sell Austin. that product here, like, in in Melbourne? Do you sell it much? Yes.","start_word":179,"end_word":220,"intents":[{"intent":"Seek information","confidence_score":0.00040776556}]},{"text":"I'll I'll get back to you, and that's the best you can do on the price. Yeah? Can you do Yep. any better That's on the best on price? we can.","start_word":288,"end_word":318,"intents":[{"intent":"Provide price","confidence_score":0.00029278063}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. May I speak to Ross? Ross speaking. Ross. Hey, mate. My name's Erhan. I spoke to you yesterday regarding that access control. Calling from seven four seven SKU. Yeah. Yeah. Hi, Aaron. How are you, man? Yeah.","start_word":0,"end_word":38,"sentiment":"neutral","sentiment_score":0.06446517258882523},{"text":"I'm good. I'm good.","start_word":39,"end_word":42,"sentiment":"positive","sentiment_score":0.5633746981620789},{"text":"I just got a couple questions with that system. To have that do you know much about that system at all? Or Sorry. Come again? do you know much about that system that you sent me a quote for? No. I'm not a 100% sure. Like, I'm not into technical part. I'm into Yeah. sales. Yeah. Okay. Yep. I just because I was just reading up on it, and I think there's, like, a monthly to have it online. Do you know anything about that or, like, a monthly payment to have it online on the phone? Like, you need, like, in an installment type. Yeah. Oh. Like like, finally, it's a like, a more of a a US system that people they use in The US a lot. Is that correct? Hello? Yep. Hello? Yeah. Do you like do you sell that product often here or no? Do you sell do you sell that product here, Austin? Which Like, do you product? sell Austin. that product here, like, in in Melbourne? Do you sell it much? Yes. We do. As I mentioned yesterday, we already got one more customer in the morning who was after this, Yeah. and Yeah. I have sent him the same yep. He even he was after the access control, Yeah. the Okay. cloud Yeah. I'm just wondering if the system node. still works in, you know, in Melbourne, like in Australia, that system. Okay. Yeah.","start_word":43,"end_word":283,"sentiment":"neutral","sentiment_score":-0.00454625925165118},{"text":"All good, mate. Done.","start_word":284,"end_word":287,"sentiment":"positive","sentiment_score":0.4915643334388733},{"text":"I'll I'll get back to you, and that's the best you can do on the price. Yeah? Can you do Yep. any better That's on the best on price? we can. 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