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up? Thanks for calling. How can I help you today? Sure thing. Can you let me know the date you're looking to book and your full name?\n\nI'm afraid we require a minimum of twenty four hours notice for bookings. And since tomorrow is Thursday, our hours are limited to 10AM to 2PM. Would Friday work for you, or would you like to choose another time tomorrow within our hours? Great. What time on Friday would you prefer?\n\nWe have availability between 9AM and 5PM. Are you still there? Would you like a particular time on Friday? Alright. I'll check availability for Friday, June 26 at 4PM.\n\nCould I have your full name, please? Thanks, Daniel. May I have your phone number, please? Got it. That's 424724429.\n\nWhat's the reason for your visit, if you don't mind sharing? No worries. Let me confirm. You're booking for Friday, June 26 at 4PM. Your name is Daniel, and your phone number is 0424724429.\n\nDoes that sound correct? All set, Daniel. Your appointment for Friday, June 26 at 4PM has been booked. If you need anything else, feel free to reach out. Have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"What's up?","start":0.64,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.0816853865981102},{"text":"Thanks for calling.","start":1.1999999,"end":2.1,"sentiment":"positive","sentiment_score":0.5727929075558981},{"text":"How can I help you today?","start":2.24,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5676234861214956},{"text":"Sure thing.","start":8.639999,"end":9.44,"sentiment":"neutral","sentiment_score":0.15135854482650757},{"text":"Can you let me know the date you're looking to book and your full name?","start":9.44,"end":12.82,"sentiment":"neutral","sentiment_score":0.09855701824029287}],"sentiment":"neutral","sentiment_score":0.252448670566082,"num_words":28,"start":0.64,"end":12.82},{"sentences":[{"text":"I'm afraid we require a minimum of twenty four hours notice for bookings.","start":18.064999,"end":21.925,"sentiment":"neutral","sentiment_score":-0.21045859387287727},{"text":"And 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a particular time on Friday?","start":51.245,"end":53.745,"sentiment":"neutral","sentiment_score":0.028571627801284194},{"text":"Alright.","start":59.02,"end":59.34,"sentiment":"neutral","sentiment_score":0.0974559336900711},{"text":"I'll check availability for Friday, June 26 at 4PM.","start":59.34,"end":62.879997,"sentiment":"neutral","sentiment_score":0.08790559238857693}],"sentiment":"neutral","sentiment_score":0.0642268144493473,"num_words":29,"start":38.67,"end":62.879997},{"sentences":[{"text":"Could I have your full name, please?","start":63.18,"end":64.8,"sentiment":"neutral","sentiment_score":0.06743845716118813},{"text":"Thanks, Daniel.","start":68.395004,"end":69.295006,"sentiment":"neutral","sentiment_score":0.1315724179148674},{"text":"May I have your phone number, please?","start":69.355,"end":71.135,"sentiment":"neutral","sentiment_score":0.06810319264020238},{"text":"Got 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Thanks for calling. How can I help you today?\n\nChannel 0: Hey. Can I make a booking?\n\nChannel 1: Sure thing. Can you let me know the date you're looking to book and your full name?\n\nChannel 0: Can I book tomorrow at 4PM?\n\nChannel 1: I'm afraid we require a minimum of twenty four hours notice for bookings. And since tomorrow is Thursday, our hours are limited to 10AM to 2PM. Would Friday work for you, or would you like to choose another time tomorrow within our hours?\n\nChannel 0: Friday is fine.\n\nChannel 1: Great. What time on Friday would you prefer? We have availability between 9AM and 5PM. Are you still there? Would you like a particular time on Friday?\n\nChannel 0: Yeah. Four count.\n\nChannel 1: Alright. I'll check availability for Friday, June 26 at 4PM. Could I have your full name, please?\n\nChannel 0: Daniel.\n\nChannel 1: Thanks, Daniel. May I have your phone number, please?\n\nChannel 0: 0424724429.\n\nChannel 1: Got it. That's 424724429. What's the reason for your visit, if you don't mind sharing?\n\nChannel 0: Okay.\n\nChannel 1: No worries. Let me confirm. You're booking for Friday, June 26 at 4PM. Your name is Daniel, and your phone number is 0424724429. Does that sound correct?\n\nChannel 0: Yes.\n\nChannel 1: All set, Daniel. Your appointment for Friday, June 26 at 4PM has been booked. If you need anything else, feel free to reach out. Have a great day. Goodbye.\n\nChannel 0: Hi.","paragraphs":[{"sentences":[{"text":"What's up?","start":0.64,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.0816853865981102},{"text":"Thanks for calling.","start":1.1999999,"end":2.1,"sentiment":"positive","sentiment_score":0.5727929075558981},{"text":"How can I help you today?","start":2.24,"end":3.6999998,"sentiment":"positive","sentiment_score":0.5676234861214956}],"sentiment":"positive","sentiment_score":0.48068094659935345,"channel":1,"num_words":11,"start":0.64,"end":3.6999998},{"sentences":[{"text":"Hey.","start":4.48,"end":4.72,"sentiment":"neutral","sentiment_score":0.11904709041118622},{"text":"Can I make a booking?","start":4.72,"end":5.7,"sentiment":"neutral","sentiment_score":0.119353748857975}],"sentiment":"neutral","sentiment_score":0.11930263911684354,"channel":0,"num_words":6,"start":4.48,"end":5.7},{"sentences":[{"text":"Sure 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2PM.","start":22.224998,"end":26.404999,"sentiment":"neutral","sentiment_score":-0.11599210649728775},{"text":"Would Friday work for you, or would you like to choose another time tomorrow within our hours?","start":26.75,"end":31.25,"sentiment":"neutral","sentiment_score":-0.05617567064131007}],"sentiment":"neutral","sentiment_score":-0.12090338385382364,"channel":1,"num_words":43,"start":18.064999,"end":31.25},{"sentences":[{"text":"Friday is fine.","start":32.57,"end":33.71,"sentiment":"neutral","sentiment_score":0.09987818946441014}],"sentiment":"neutral","sentiment_score":0.09987818946441014,"channel":0,"num_words":3,"start":32.57,"end":33.71},{"sentences":[{"text":"Great.","start":35.71,"end":36.21,"sentiment":"neutral","sentiment_score":0.2898968756198883},{"text":"What time on Friday would you prefer?","start":36.43,"end":38.45,"sentiment":"neutral","sentiment_score":0.11579896828957967},{"text":"We have availability between 9AM and 5PM.","start":38.67,"end":42.13,"sentiment":"neutral","sentiment_score":0.07552308216691017},{"text":"Are you still there?","start":49.805,"end":51.025,"sentiment":"neutral","sentiment_score":0.054184189066290855},{"text":"Would you like a particular time on Friday?","start":51.245,"end":53.745,"sentiment":"neutral","sentiment_score":0.028571627801284194}],"sentiment":"neutral","sentiment_score":0.07683188916632423,"channel":1,"num_words":27,"start":35.71,"end":53.745},{"sentences":[{"text":"Yeah.","start":56.02,"end":56.420002,"sentiment":"neutral","sentiment_score":0.03726939484477043},{"text":"Four count.","start":56.420002,"end":57.160004,"sentiment":"neutral","sentiment_score":0.03238964919000864}],"sentiment":"neutral","sentiment_score":0.03401623107492924,"channel":0,"num_words":3,"start":56.02,"end":57.160004},{"sentences":[{"text":"Alright.","start":59.02,"end":59.34,"sentiment":"neutral","sentiment_score":0.0974559336900711},{"text":"I'll check availability for Friday, June 26 at 4PM.","start":59.34,"end":62.879997,"sentiment":"neutral","sentiment_score":0.08790559238857693},{"text":"Could I have your full name, please?","start":63.18,"end":64.8,"sentiment":"neutral","sentiment_score":0.06743845716118813}],"sentiment":"neutral","sentiment_score":0.08003973325385767,"channel":1,"num_words":17,"start":59.02,"end":64.8},{"sentences":[{"text":"Daniel.","start":65.795,"end":66.295,"sentiment":"neutral","sentiment_score":0.051451049745082855}],"sentiment":"neutral","sentiment_score":0.051451049745082855,"channel":0,"num_words":1,"start":65.795,"end":66.295},{"sentences":[{"text":"Thanks, Daniel.","start":68.395004,"end":69.295006,"sentiment":"neutral","sentiment_score":0.1315724179148674},{"text":"May I have your phone number, please?","start":69.355,"end":71.135,"sentiment":"neutral","sentiment_score":0.06810319264020238}],"sentiment":"neutral","sentiment_score":0.08220746492346127,"channel":1,"num_words":9,"start":68.395004,"end":71.135},{"sentences":[{"text":"0424724429.","start":71.955,"end":74.854996,"sentiment":"neutral","sentiment_score":0.026461800560355183}],"sentiment":"neutral","sentiment_score":0.026461800560355183,"channel":0,"num_words":1,"start":71.955,"end":74.854996},{"sentences":[{"text":"Got it.","start":76.075005,"end":76.475006,"sentiment":"neutral","sentiment_score":0.07852233573794365},{"text":"That's 424724429.","start":76.475006,"end":78.715004,"sentiment":"neutral","sentiment_score":0.06588489934802055},{"text":"What's the reason for your visit, if you don't mind sharing?","start":78.715004,"end":81.055,"sentiment":"neutral","sentiment_score":0.03368646803904663}],"sentiment":"neutral","sentiment_score":0.04395770790676276,"channel":1,"num_words":15,"start":76.075005,"end":81.055},{"sentences":[{"text":"Okay.","start":82.590004,"end":83.090004,"sentiment":"neutral","sentiment_score":0.062234435230493546}],"sentiment":"neutral","sentiment_score":0.062234435230493546,"channel":0,"num_words":1,"start":82.590004,"end":83.090004},{"sentences":[{"text":"No worries.","start":85.87,"end":86.61,"sentiment":"neutral","sentiment_score":0.10799457505345345},{"text":"Let me confirm.","start":86.99,"end":87.79,"sentiment":"neutral","sentiment_score":0.13296245783567429},{"text":"You're booking for Friday, June 26 at 4PM.","start":87.79,"end":91.33,"sentiment":"neutral","sentiment_score":0.15935290232300758},{"text":"Your name is Daniel, and your phone number is 0424724429.","start":91.55,"end":97.865005,"sentiment":"neutral","sentiment_score":0.11314842700958253},{"text":"Does that sound correct?","start":98.085,"end":99.305,"sentiment":"neutral","sentiment_score":0.10462666675448418}],"sentiment":"neutral","sentiment_score":0.12739595108562046,"channel":1,"num_words":27,"start":85.87,"end":99.305},{"sentences":[{"text":"Yes.","start":100.025,"end":100.525,"sentiment":"neutral","sentiment_score":0.17028148472309113}],"sentiment":"neutral","sentiment_score":0.17028148472309113,"channel":0,"num_words":1,"start":100.025,"end":100.525},{"sentences":[{"text":"All set, Daniel.","start":104.645004,"end":105.525,"sentiment":"neutral","sentiment_score":0.24614274501800537},{"text":"Your appointment for Friday, June 26 at 4PM has been booked.","start":105.525,"end":109.285,"sentiment":"positive","sentiment_score":0.38451848246834497},{"text":"If you need anything else, feel free to reach out.","start":109.285,"end":112.424934,"sentiment":"neutral","sentiment_score":0.29835258424282074},{"text":"Have a great day.","start":112.424934,"end":113.48494,"sentiment":"positive","sentiment_score":0.5814716219902039},{"text":"Goodbye.","start":113.70493,"end":114.20493,"sentiment":"neutral","sentiment_score":0.24132080376148224}],"sentiment":"positive","sentiment_score":0.36271947159849366,"channel":1,"num_words":29,"start":104.645004,"end":114.20493},{"sentences":[{"text":"Hi.","start":115.11487,"end":115.61487,"sentiment":"neutral","sentiment_score":0.05529052019119263}],"sentiment":"neutral","sentiment_score":0.05529052019119263,"channel":0,"num_words":1,"start":115.11487,"end":115.61487}]},"summary":{"result":"success","short":"The customer calls to book an appointment for a visit and is informed of the required 24-hour notice. The agent confirms the appointment for Friday at 4PM and asks for the customer's details. The agent confirms the appointment and provides the customer with a confirmation number."},"intents":{"segments":[{"text":"Can I make a booking? Sure thing.","start_word":12,"end_word":18,"intents":[{"intent":"Make a booking","confidence_score":0.22904707}]},{"text":"You're booking for Friday, June 26 at 4PM. Your name is Daniel, and your phone number is 0424724429. Does that sound correct? Yes.","start_word":165,"end_word":187,"intents":[{"intent":"Confirm booking","confidence_score":0.1123815}]},{"text":"If you need anything else, feel free to reach out. Have a great day.","start_word":202,"end_word":215,"intents":[{"intent":"Request call back","confidence_score":0.006720762}]}]},"sentiments":{"segments":[{"text":"What's up?","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07687969505786896},{"text":"Thanks for calling. How can I help you today?","start_word":2,"end_word":10,"sentiment":"positive","sentiment_score":0.5646771788597107},{"text":"Hey. Can I make a booking? Sure thing. Can you let me know the date you're looking to book and your full name? Can I book tomorrow at 4PM? I'm afraid we require a minimum of twenty four hours notice for bookings. And since tomorrow is Thursday, our hours are limited to 10AM to 2PM. Would Friday work for you, or would you like to choose another time tomorrow within our hours? Friday is fine. Great. What time on Friday would you prefer? We have availability between 9AM and 5PM. Are you still there? Would you like a particular time on Friday? Yeah. Four count. Alright. I'll check availability for Friday, June 26 at 4PM. Could I have your full name, please? Daniel. Thanks, Daniel. May I have your phone number, please? 0424724429. Got it. That's 424724429. What's the reason for your visit, if you don't mind sharing? Okay. No worries. Let me confirm. You're booking for Friday, June 26 at 4PM. Your name is Daniel, and your phone number is 0424724429. Does that sound correct? Yes. All set, Daniel.","start_word":11,"end_word":190,"sentiment":"neutral","sentiment_score":0.046363379806280136},{"text":"Your appointment for Friday, June 26 at 4PM has been booked.","start_word":191,"end_word":201,"sentiment":"positive","sentiment_score":0.3861602544784546},{"text":"If you need anything else, feel free to reach out.","start_word":202,"end_word":211,"sentiment":"neutral","sentiment_score":0.29269832372665405},{"text":"Have a great day.","start_word":212,"end_word":215,"sentiment":"positive","sentiment_score":0.5842189192771912},{"text":"Goodbye. Hi.","start_word":216,"end_word":217,"sentiment":"neutral","sentiment_score":0.18875055015087128}],"average":{"sentiment":"neutral","sentiment_score":0.10203739972520702}}}}