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Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hi there. Good afternoon. My name is Mark. How may I help? Doing fine. Okay. How about you? How are you doing? Oh, Rufa. Okay. You said your name is Rob? Oh. Techcom system. Okay. I'll quote. Okay. What code? Is it for Yealink or Jabra? Okay. Let me check first, okay, if she's available. I'll just verify this. Okay. I'm not sure if she's oh, she's on lunch break. Okay. So she'll be back after an hour. So you can call after an hour. Or do you know her phone number? Mhmm. So I can just you can just call her back later after an hour because she's on lunch break. So that's her return would be around 4PM. Well, you know, surely it's 2PM. Sorry. It's 2PM, so 3PM. I'm sorry. I will I will share her phone number to you so you have a reference in the future. So that's 02, k, Eight seven four five. No. It's 802-8745. 8490. No. The last is 2, number 2. Mhmm. 02 87458492. That's the last digits. Yes. Thank you, Rob. Okay. Have a great day ahead. 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to Blue Chip Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hi there. Good afternoon.\n\nMy name is Mark. How may I help? Doing fine. Okay. How about you?\n\nHow are you doing? Oh, Rufa. Okay. You said your name is Rob? Oh.\n\nTechcom system. Okay. I'll quote. Okay. What code?\n\nIs it for Yealink or Jabra? Okay. Let me check first, okay, if she's available. I'll just verify this. Okay.\n\nI'm not sure if she's oh, she's on lunch break. Okay. So she'll be back after an hour. So you can call after an hour. Or do you know her phone number?\n\nMhmm. So I can just you can just call her back later after an hour because she's on lunch break. So that's her return would be around 4PM. Well, you know, surely it's 2PM. Sorry.\n\nIt's 2PM, so 3PM. I'm sorry. I will I will share her phone number to you so you have a reference in the future. So that's 02, k, Eight seven four five. No.\n\nIt's 802-8745. 8490. No. The last is 2, number 2. Mhmm.\n\n02 87458492. That's the last digits. Yes. Thank you, Rob. Okay.\n\nHave a great day ahead. K.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.64,"end":2.34,"sentiment":"positive","sentiment_score":0.37744022607803346},{"text":"Thank you for calling.","start":2.56,"end":3.52,"sentiment":"positive","sentiment_score":0.491864338517189},{"text":"If you know the extension of the person you are calling, please enter a now.","start":3.52,"end":7.46,"sentiment":"neutral","sentiment_score":0.0682715781033039},{"text":"Otherwise, please select from the following six options.","start":7.52,"end":10.5,"sentiment":"neutral","sentiment_score":0.01918419450521469},{"text":"For sales, please press 1.","start":10.88,"end":12.82,"sentiment":"neutral","sentiment_score":0.004874125123023987}],"sentiment":"neutral","sentiment_score":0.13666422534230593,"num_words":37,"start":0.64,"end":12.82},{"sentences":[{"text":"For accounts payable, please press 2.","start":12.88,"end":15.38,"sentiment":"neutral","sentiment_score":0.002474301028996706},{"text":"Please wait while we connect your call.","start":19.164999,"end":21.425,"sentiment":"neutral","sentiment_score":-0.033380769725356786},{"text":"Please wait while we connect your call.","start":43.16,"end":45.375,"sentiment":"neutral","sentiment_score":-0.011536886782518454},{"text":"Hi there.","start":48.495,"end":48.895,"sentiment":"neutral","sentiment_score":0.17662489414215088},{"text":"Good afternoon.","start":48.895,"end":49.635,"sentiment":"positive","sentiment_score":0.3387286812067032}],"sentiment":"neutral","sentiment_score":0.030463723388190072,"num_words":24,"start":12.88,"end":49.635},{"sentences":[{"text":"My name is Mark.","start":49.695,"end":50.655,"sentiment":"neutral","sentiment_score":0.3173365853726864},{"text":"How may I help?","start":50.655,"end":51.555,"sentiment":"neutral","sentiment_score":0.291967935860157},{"text":"Doing 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Rob?","start":70.13,"end":72.244995,"sentiment":"neutral","sentiment_score":0.006092875885466735},{"text":"Oh.","start":77.025,"end":77.265,"sentiment":"neutral","sentiment_score":0.027565477415919304}],"sentiment":"neutral","sentiment_score":0.06387390422501735,"num_words":14,"start":60.69,"end":77.265},{"sentences":[{"text":"Techcom system.","start":77.265,"end":78.405,"sentiment":"neutral","sentiment_score":0.024416325613856316},{"text":"Okay.","start":78.625,"end":79.125,"sentiment":"neutral","sentiment_score":0.02706735208630562},{"text":"I'll quote.","start":83.185,"end":83.905,"sentiment":"neutral","sentiment_score":0.03032180480659008},{"text":"Okay.","start":83.905,"end":84.145,"sentiment":"neutral","sentiment_score":0.008774316869676113},{"text":"What code?","start":84.145,"end":84.97,"sentiment":"neutral","sentiment_score":-0.003479035571217537}],"sentiment":"neutral","sentiment_score":0.01729498233180493,"num_words":8,"start":77.265,"end":84.97},{"sentences":[{"text":"Is it for Yealink or Jabra?","start":84.97,"end":86.75,"sentiment":"neutral","sentiment_score":-0.0007777515177925428},{"text":"Okay.","start":92.09,"end":92.57,"sentiment":"neutral","sentiment_score":0.00135931558907032},{"text":"Let me check first, okay, if she's available.","start":92.57,"end":95.71,"sentiment":"neutral","sentiment_score":-0.014575529145076871},{"text":"I'll just verify this.","start":96.09,"end":99.07,"sentiment":"neutral","sentiment_score":-0.013099434087052941},{"text":"Okay.","start":103.775,"end":104.255005,"sentiment":"neutral","sentiment_score":-0.0923973023891449}],"sentiment":"neutral","sentiment_score":-0.013235323270782829,"num_words":20,"start":84.97,"end":104.255005},{"sentences":[{"text":"I'm not sure if she's oh, she's on lunch break.","start":104.255005,"end":108.095,"sentiment":"neutral","sentiment_score":-0.2060213267803192},{"text":"Okay.","start":108.095,"end":108.595,"sentiment":"neutral","sentiment_score":-0.0716029554605484},{"text":"So she'll be back after an hour.","start":108.735,"end":111.075,"sentiment":"neutral","sentiment_score":-0.05888555305344718},{"text":"So you can call after an hour.","start":111.615,"end":113.135,"sentiment":"neutral","sentiment_score":0.017029560969344208},{"text":"Or do you know her phone number?","start":113.135,"end":115.715004,"sentiment":"neutral","sentiment_score":0.00646798445710114}],"sentiment":"neutral","sentiment_score":-0.07436038364539854,"num_words":32,"start":104.255005,"end":115.715004},{"sentences":[{"text":"Mhmm.","start":121.08,"end":121.58,"sentiment":"neutral","sentiment_score":-0.0336281955242157},{"text":"So I can just you can just call her back later after an hour because she's on lunch break.","start":121.64,"end":128.54001,"sentiment":"neutral","sentiment_score":0.02583257809869553},{"text":"So that's her return would be around 4PM.","start":129.08,"end":132.785,"sentiment":"neutral","sentiment_score":-0.007672186882700771},{"text":"Well, you know, surely it's 2PM.","start":141.645,"end":143.505,"sentiment":"neutral","sentiment_score":-0.04123769017557303},{"text":"Sorry.","start":143.805,"end":144.305,"sentiment":"neutral","sentiment_score":-0.1219181790947914}],"sentiment":"neutral","sentiment_score":0.0007562563754618172,"num_words":35,"start":121.08,"end":144.305},{"sentences":[{"text":"It's 2PM, so 3PM.","start":145.005,"end":146.87001,"sentiment":"neutral","sentiment_score":-0.08749113790690899},{"text":"I'm sorry.","start":146.87001,"end":147.53,"sentiment":"neutral","sentiment_score":-0.09474451839923859},{"text":"I will I will share her phone number to you so you have a reference in the future.","start":154.23001,"end":165.125,"sentiment":"neutral","sentiment_score":0.11583139561116695},{"text":"So that's 02, k, Eight seven four 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Rob.","start":222.48499,"end":223.20499,"sentiment":"positive","sentiment_score":0.5792118509610494},{"text":"Okay.","start":223.20499,"end":223.605,"sentiment":"positive","sentiment_score":0.5308812856674194}],"sentiment":"neutral","sentiment_score":0.2398379577154463,"num_words":11,"start":209.59,"end":223.605},{"sentences":[{"text":"Have a great day ahead.","start":223.605,"end":224.995,"sentiment":"positive","sentiment_score":0.6779010176658631},{"text":"K.","start":227.49088,"end":227.99088,"sentiment":"neutral","sentiment_score":-0.09822814166545868}],"sentiment":"positive","sentiment_score":0.5485461577773094,"num_words":6,"start":223.605,"end":227.99088}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Blue Chip Infotech. Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1.\n\nFor accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hi there. Good afternoon.\n\nMy name is Mark. How may I help?\n\nChannel 0: Hey. Good afternoon, mate. This is Rod calling from TECOM Systems. How are you?\n\nChannel 1: Doing fine. Okay. How about you? How are you doing?\n\nChannel 0: Doing good. But the image, can you transfer this call to Rufa?\n\nChannel 1: Oh, Rufa. Okay. You said your name is Rob?\n\nChannel 0: Yep. Ross from Tech Home System.\n\nChannel 1: Oh. Techcom system. Okay.\n\nChannel 0: Regarding PDK quote.\n\nChannel 1: I'll quote. Okay. What code? Is it for Yealink or Jabra?\n\nChannel 0: PDK.\n\nChannel 1: Okay. Let me check first, okay, if she's available. I'll just verify this. Okay. I'm not sure if she's oh, she's on lunch break.\n\nOkay. So she'll be back after an hour. So you can call after an hour. Or do you know her phone number?\n\nChannel 0: No. I don't have her phone number.\n\nChannel 1: Mhmm. So I can just you can just call her back later after an hour because she's on lunch break. So that's her return would be around 4PM.\n\nChannel 0: Fourteen. Two hours lunch break?\n\nChannel 1: Well, you know, surely it's 2PM. Sorry. It's 2PM, so 3PM. I'm sorry.\n\nChannel 0: Yeah. Okay. Alright. No worries. I'll try\n\nChannel 1: I will I will share her phone number to you so you have a reference in the\n\nChannel 0: calling then. Okay. Alright.\n\nChannel 1: future. So that's 02,\n\nChannel 0: Zero two one sec.\n\nChannel 1: k,\n\nChannel 0: 02\n\nChannel 1: Eight seven four five.\n\nChannel 0: 026745.\n\nChannel 1: No. It's 802-8745.\n\nChannel 0: 028745.\n\nChannel 1: 8490.\n\nChannel 0: 8490.\n\nChannel 1: No. The last\n\nChannel 0: Okay.\n\nChannel 1: is 2, number 2.\n\nChannel 0: Sure. 902.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. Alright.\n\nChannel 1: 02\n\nChannel 0: Thanks.\n\nChannel 1: 87458492.\n\nChannel 0: 8492.\n\nChannel 1: That's the last digits. Yes.\n\nChannel 0: Okay. Alright. Thanks, man.\n\nChannel 1: Thank you, Rob. Okay. Have a great day ahead.\n\nChannel 0: Yep. You too. Bye.\n\nChannel 1: K.","paragraphs":[{"sentences":[{"text":"Welcome to Blue Chip Infotech.","start":0.64,"end":2.34,"sentiment":"positive","sentiment_score":0.37744022607803346},{"text":"Thank you for calling.","start":2.56,"end":3.52,"sentiment":"positive","sentiment_score":0.491864338517189},{"text":"If you know the extension of the person you are calling, please enter a now.","start":3.52,"end":7.46,"sentiment":"neutral","sentiment_score":0.0682715781033039},{"text":"Otherwise, please select from the following six options.","start":7.52,"end":10.5,"sentiment":"neutral","sentiment_score":0.01918419450521469},{"text":"For sales, please press 1.","start":10.88,"end":12.82,"sentiment":"neutral","sentiment_score":0.004874125123023987}],"sentiment":"neutral","sentiment_score":0.13666422534230593,"channel":1,"num_words":37,"start":0.64,"end":12.82},{"sentences":[{"text":"For accounts payable, please press 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2.","start":200.31,"end":201.84999,"sentiment":"neutral","sentiment_score":-0.008320480585098267}],"sentiment":"neutral","sentiment_score":-0.008320480585098267,"channel":1,"num_words":4,"start":200.31,"end":201.84999},{"sentences":[{"text":"Sure.","start":202.915,"end":203.39499,"sentiment":"neutral","sentiment_score":0.010645955801010132},{"text":"902.","start":203.39499,"end":204.45499,"sentiment":"neutral","sentiment_score":0.005192299373447895}],"sentiment":"neutral","sentiment_score":0.007919127587229013,"channel":0,"num_words":2,"start":202.915,"end":204.45499},{"sentences":[{"text":"Mhmm.","start":206.47,"end":206.97,"sentiment":"neutral","sentiment_score":0.014032121747732162}],"sentiment":"neutral","sentiment_score":0.014032121747732162,"channel":1,"num_words":1,"start":206.47,"end":206.97},{"sentences":[{"text":"Okay.","start":208.03499,"end":208.515,"sentiment":"neutral","sentiment_score":0.035858843475580215},{"text":"Alright.","start":208.515,"end":209.015,"sentiment":"neutral","sentiment_score":0.06818833202123642}],"sentiment":"neutral","sentiment_score":0.05202358774840832,"channel":0,"num_words":2,"start":208.03499,"end":209.015},{"sentences":[{"text":"02","start":209.59,"end":210.31,"sentiment":"neutral","sentiment_score":0.07275229692459106}],"sentiment":"neutral","sentiment_score":0.07275229692459106,"channel":1,"num_words":1,"start":209.59,"end":210.31},{"sentences":[{"text":"Thanks.","start":210.12001,"end":210.62001,"sentiment":"neutral","sentiment_score":0.1418600231409073}],"sentiment":"neutral","sentiment_score":0.1418600231409073,"channel":0,"num_words":1,"start":210.12001,"end":210.62001},{"sentences":[{"text":"87458492.","start":210.31,"end":212.805,"sentiment":"neutral","sentiment_score":0.04367037117481232}],"sentiment":"neutral","sentiment_score":0.04367037117481232,"channel":1,"num_words":1,"start":210.31,"end":212.805},{"sentences":[{"text":"8492.","start":214.28,"end":215.5,"sentiment":"neutral","sentiment_score":0.024744480848312374}],"sentiment":"neutral","sentiment_score":0.024744480848312374,"channel":0,"num_words":1,"start":214.28,"end":215.5},{"sentences":[{"text":"That's the last digits.","start":216.48499,"end":217.685,"sentiment":"neutral","sentiment_score":0.04364883992820978},{"text":"Yes.","start":217.685,"end":218.185,"sentiment":"neutral","sentiment_score":0.07868266850709915}],"sentiment":"neutral","sentiment_score":0.050655605643987654,"channel":1,"num_words":5,"start":216.48499,"end":218.185},{"sentences":[{"text":"Okay.","start":218.84,"end":219.24,"sentiment":"neutral","sentiment_score":0.1274370700120926},{"text":"Alright.","start":219.24,"end":219.74,"sentiment":"neutral","sentiment_score":0.25595492124557495},{"text":"Thanks, man.","start":220.44,"end":221.34,"sentiment":"positive","sentiment_score":0.4910832345485687}],"sentiment":"positive","sentiment_score":0.34138961508870125,"channel":0,"num_words":4,"start":218.84,"end":221.34},{"sentences":[{"text":"Thank you, Rob.","start":222.48499,"end":223.20499,"sentiment":"positive","sentiment_score":0.5792118509610494},{"text":"Okay.","start":223.20499,"end":223.605,"sentiment":"positive","sentiment_score":0.5308812856674194},{"text":"Have a great day ahead.","start":223.605,"end":224.995,"sentiment":"positive","sentiment_score":0.6779010176658631}],"sentiment":"positive","sentiment_score":0.6286691029866537,"channel":1,"num_words":9,"start":222.48499,"end":224.995},{"sentences":[{"text":"Yep.","start":225.21094,"end":225.53094,"sentiment":"neutral","sentiment_score":0.1691439151763916},{"text":"You too.","start":225.53094,"end":226.17094,"sentiment":"neutral","sentiment_score":0.3143588453531265},{"text":"Bye.","start":226.17094,"end":226.67094,"sentiment":"neutral","sentiment_score":0.17333297431468964}],"sentiment":"neutral","sentiment_score":0.24279864504933357,"channel":0,"num_words":4,"start":225.21094,"end":226.67094},{"sentences":[{"text":"K.","start":227.49088,"end":227.99088,"sentiment":"neutral","sentiment_score":-0.09822814166545868}],"sentiment":"neutral","sentiment_score":-0.09822814166545868,"channel":1,"num_words":1,"start":227.49088,"end":227.99088}]},"summary":{"result":"success","short":"A customer calls Blue Chip Infotech and is directed to various options. They are then transferred to Rufa, but she is not available. The customer, named Rob, asks Rufa to transfer a call to her and provides her phone number for future reference."},"intents":{"segments":[{"text":"Thank you for calling. If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hi there.","start_word":5,"end_word":58,"intents":[{"intent":"Connect call","confidence_score":0.19085568}]},{"text":"But the image, can you transfer this call to Rufa?","start_word":95,"end_word":104,"intents":[{"intent":"Transfer call","confidence_score":0.8497683}]},{"text":"What code? Is it for Yealink or Jabra? PDK. Okay.","start_word":130,"end_word":139,"intents":[{"intent":"Verify code","confidence_score":0.3918091}]},{"text":"So you can call after an hour. Or do you know her phone number? No. I don't have her phone number. Mhmm. So I can just you can just call her back later after an hour because she's on lunch break. So that's her return would be around 4PM. Fourteen.","start_word":172,"end_word":221,"intents":[{"intent":"Schedule call later","confidence_score":0.004817233}]}]},"sentiments":{"segments":[{"text":"Welcome to Blue Chip Infotech. Thank you for calling.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.43396806716918945},{"text":"If you know the extension of the person you are calling, please enter a now. Otherwise, please select from the following six options. For sales, please press 1. For accounts payable, please press 2. Please wait while we connect your call. Please wait while we connect your call. Hi there. Good afternoon.","start_word":9,"end_word":60,"sentiment":"neutral","sentiment_score":0.043367546051740646},{"text":"My name is Mark.","start_word":61,"end_word":64,"sentiment":"positive","sentiment_score":0.334844172000885},{"text":"How may I help? Hey. Good afternoon, mate. This is Rod calling from TECOM Systems. How are you? Doing fine. Okay. How about you? How are you doing?","start_word":65,"end_word":92,"sentiment":"neutral","sentiment_score":0.2483970671892166},{"text":"Doing good.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.3895857334136963},{"text":"But the image, can you transfer this call to Rufa? Oh, Rufa. Okay. You said your name is Rob? Yep. Ross from Tech Home System. Oh. Techcom system. Okay. Regarding PDK quote. I'll quote. Okay. What code? Is it for Yealink or Jabra? PDK. Okay. Let me check first, okay, if she's available. I'll just verify this. Okay. I'm not sure if she's oh, she's on lunch break. Okay. So she'll be back after an hour. So you can call after an hour. Or do you know her phone number?","start_word":95,"end_word":184,"sentiment":"neutral","sentiment_score":-0.027011073463492925},{"text":"No.","start_word":185,"end_word":185,"sentiment":"negative","sentiment_score":-0.3802720010280609},{"text":"I don't have her phone number. Mhmm. So I can just you can just call her back later after an hour because she's on lunch break. So that's her return would be around 4PM. Fourteen. Two hours lunch break? Well, you know, surely it's 2PM. Sorry. It's 2PM, so 3PM. I'm sorry. Yeah. Okay. Alright. No worries. I'll try I will I will share her phone number to you so you have a reference in the calling then. Okay. Alright. future. So that's 02, Zero two one sec. k, 02 Eight seven four five. 026745. No. It's 802-8745. 028745. 8490. 8490. No. The last Okay. is 2, number 2. Sure. 902. Mhmm. Okay. Alright. 02 Thanks. 87458492. 8492. That's the last digits. Yes. Okay. Alright.","start_word":186,"end_word":310,"sentiment":"neutral","sentiment_score":0.011632503010332584},{"text":"Thanks, man. Thank you, Rob. Okay. Have a great day ahead.","start_word":311,"end_word":321,"sentiment":"positive","sentiment_score":0.5930407643318176},{"text":"Yep. You too. Bye. K.","start_word":322,"end_word":326,"sentiment":"neutral","sentiment_score":0.18730753064155575}],"average":{"sentiment":"neutral","sentiment_score":0.05973008962777945}}}}