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This is from weekly. How can I help you? What's the name? What is it regarding?\n\nSorry. Cybersecurity? Hello? Yeah. Give me a second.\n\nAnd you're looking for? S oh, she rose. Okay. Give me a second. I'm sorry.\n\nGive me a second. Cybersecurity. Right? Hello? Yeah.\n\nI already checked checked it there on the meeting with the managers. So if ever he'll gonna be available, I'll just gonna let him know. Okay? Thank you. 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This is from weekly. How can I help you?\n\nChannel 0: Oh, yes. Hi. Good afternoon. My name is Andrew, and I was trying to get a hold of Shiraz from the IT department.\n\nChannel 1: What's the name?\n\nChannel 0: His name is Shiraz Arshad.\n\nChannel 1: What is it regarding? Sorry.\n\nChannel 0: I'm calling regarding cybersecurity.\n\nChannel 1: Cybersecurity? Hello?\n\nChannel 0: That's right.\n\nChannel 1: Yeah. Give me a second. And you're looking for?\n\nChannel 0: I'm going to spell out his name. It's s h e h r o z, Shrooz.\n\nChannel 1: S oh, she rose. Okay. Give me a second. I'm sorry. Give me a second.\n\nCybersecurity.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Right? Hello?\n\nChannel 0: Oh, yeah.\n\nChannel 1: Yeah. I already checked checked it there on the meeting with the managers. So if ever he'll gonna be available, I'll just gonna let him know.\n\nChannel 0: Oh, alright.\n\nChannel 1: Okay?\n\nChannel 0: I see. Well, thank you.\n\nChannel 1: Thank you. 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The representative searches forateraz but cannot find him. The call ends with the representative thanking Andrew and saying goodbye."},"intents":{"segments":[{"text":"My name is Andrew, and I was trying to get a hold of Shiraz from the IT department. What's the name? His name is Shiraz Arshad. What is it regarding? Sorry.","start_word":16,"end_word":46,"intents":[{"intent":"Contact shiraz arshad","confidence_score":0.18429874}]},{"text":"I'm going to spell out his name. It's s h e h r o z, Shrooz.","start_word":64,"end_word":79,"intents":[{"intent":"Spell name","confidence_score":0.7899171}]},{"text":"I'm going to spell out his name. It's s h e h r o z, Shrooz. S oh, she rose.","start_word":64,"end_word":83,"intents":[{"intent":"Share name","confidence_score":0.0050264504}]},{"text":"Give me a second. I'm sorry. Give me a second. Cybersecurity.","start_word":85,"end_word":95,"intents":[{"intent":"Request second attempt","confidence_score":0.00009938191}]},{"text":"I already checked checked it there on the meeting with the managers. So if ever he'll gonna be available, I'll just gonna let him know. Oh, alright.","start_word":104,"end_word":130,"intents":[{"intent":"Check availability","confidence_score":0.26203433},{"intent":"Confirm availability","confidence_score":0.05017217},{"intent":"Check availability","confidence_score":0.009694582}]},{"text":"Thank you. Have a good day. Bye. You too.","start_word":137,"end_word":145,"intents":[{"intent":"End conversation","confidence_score":0.26334977}]}]},"sentiments":{"segments":[{"text":"Good afternoon. This is from weekly. How can I help you? Oh, yes. Hi. Good afternoon. My name is Andrew, and I was trying to get a hold of Shiraz from the IT department. What's the name? His name is Shiraz Arshad. What is it regarding? Sorry. I'm calling regarding cybersecurity. Cybersecurity? That's Hello? right. Yeah. Give me a second. And you're looking for? I'm going to spell out his name. It's s h e h r o z, Shrooz. S oh, she rose. Okay. Give me a second. I'm sorry. Give me a second. Cybersecurity. Alright. Thank you. Right? Hello? Oh, yeah. Yeah. I already checked checked it there on the meeting with the managers. So if ever he'll gonna be available, I'll just gonna let him know. Oh, alright. Okay? I see.","start_word":0,"end_word":133,"sentiment":"neutral","sentiment_score":0.05019913986325264},{"text":"Well, thank you. Thank you. Have a good day.","start_word":134,"end_word":142,"sentiment":"positive","sentiment_score":0.5041019916534424},{"text":"Bye. You too.","start_word":143,"end_word":145,"sentiment":"neutral","sentiment_score":0.2373586744070053}],"average":{"sentiment":"neutral","sentiment_score":0.08071994392239318}}}}