{"metadata":{"transaction_key":"deprecated","request_id":"01a08e7d-c4a8-7e91-8698-ad295fd4b1d5","sha256":"59d82ca1c7db406356431892563254aaff9bae0ada2b3ce5e9cf6165bb31d141","created":"2026-09-11T03:23:23.366Z","duration":20.591938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Andrew Cooper's phone. I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","confidence":0.9980469,"words":[{"word":"hi","start":2.08,"end":2.58,"confidence":0.9941406,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08677461743354797},{"word":"you've","start":2.6399999,"end":2.8799999,"confidence":0.9880371,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.09244611114263536},{"word":"reached","start":2.8799999,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.08289110660552979},{"word":"andrew","start":3.1999998,"end":3.52,"confidence":0.9838867,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.11083813011646272},{"word":"cooper's","start":3.52,"end":3.9199998,"confidence":0.84765625,"punctuated_word":"Cooper's","sentiment":"neutral","sentiment_score":0.11018197238445282},{"word":"phone","start":3.9199998,"end":4.42,"confidence":0.8845215,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":0.08223263174295425},{"word":"i'm","start":4.56,"end":4.7999997,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4755130708217621},{"word":"afraid","start":4.7999997,"end":5.2,"confidence":0.99902344,"punctuated_word":"afraid","sentiment":"negative","sentiment_score":-0.5405986309051514},{"word":"i","start":5.2,"end":5.3599997,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5395613312721252},{"word":"can't","start":5.3599997,"end":5.6,"confidence":0.9921875,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5946759581565857},{"word":"take","start":5.6,"end":5.8399997,"confidence":0.99316406,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7076010704040527},{"word":"your","start":5.8399997,"end":6.08,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6317603588104248},{"word":"call","start":6.08,"end":6.24,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6792722344398499},{"word":"at","start":6.24,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5482721924781799},{"word":"the","start":6.3999996,"end":6.48,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5507540106773376},{"word":"moment","start":6.48,"end":6.98,"confidence":0.7910156,"punctuated_word":"moment,","sentiment":"negative","sentiment_score":-0.4131961464881897},{"word":"but","start":7.04,"end":7.3599997,"confidence":0.9921875,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.27023211121559143},{"word":"please","start":7.3599997,"end":7.6,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.31804224848747253},{"word":"leave","start":7.6,"end":7.7599998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.18967066705226895},{"word":"a","start":7.7599998,"end":7.8399997,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2125120609998703},{"word":"message","start":7.8399997,"end":8.24,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.23208937048912048},{"word":"and","start":8.24,"end":8.32,"confidence":0.52441406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02449953556060791},{"word":"i","start":8.32,"end":8.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.004405230283737183},{"word":"will","start":8.48,"end":8.639999,"confidence":0.8769531,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05235552787780762},{"word":"get","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.1176137626171112},{"word":"back","start":8.8,"end":9.04,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.1557197868824005},{"word":"to","start":9.04,"end":9.12,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.057539358735084534},{"word":"you","start":9.12,"end":9.28,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03542874753475189},{"word":"shortly","start":9.28,"end":9.78,"confidence":0.9980469,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":-0.01740105450153351}],"paragraphs":{"transcript":"\nHi. You've reached Andrew Cooper's phone. I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.08677461743354797},{"text":"You've reached Andrew Cooper's phone.","start":2.6399999,"end":4.42,"sentiment":"neutral","sentiment_score":0.09571799039840698},{"text":"I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","start":4.56,"end":9.78,"sentiment":"neutral","sentiment_score":-0.31729812920093536}],"sentiment":"neutral","sentiment_score":-0.23215491042054934,"num_words":29,"start":2.08,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Andrew Cooper's phone. I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.08677461743354797},{"text":"You've reached Andrew Cooper's phone.","start":2.6399999,"end":4.42,"sentiment":"neutral","sentiment_score":0.09571799039840698},{"text":"I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","start":4.56,"end":9.78,"sentiment":"neutral","sentiment_score":-0.31729812920093536}],"sentiment":"neutral","sentiment_score":-0.23215491042054934,"channel":1,"num_words":29,"start":2.08,"end":9.78}]},"summary":{"result":"success","short":"Hi. You've reached Andrew Cooper's phone. I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly."},"intents":{"segments":[{"text":"I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","start_word":6,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.69559395}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Andrew Cooper's phone.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.0949689969420433},{"text":"I'm afraid I can't take your call at the moment, but please leave a message and I will get back to you shortly.","start_word":6,"end_word":28,"sentiment":"negative","sentiment_score":-0.3363768458366394}],"average":{"sentiment":"neutral","sentiment_score":-0.21313517434256415}}}}