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I can hear you, but the sound or the volume is kinda yes. This is Mary from Airtel. Yep. Can you hold give me one moment. Just give me a second. Okay? Hold on. Hello, Rosemary. Thank you so much for holding. Yes. Did I did I have you a good time? Or I can yes. Did I get you a good time? Or I can try calling you back tomorrow if you're not free right now. Yeah. There are this form that I will need to have you fill in, and I don't think I get you a good time as well. Do you want me to call you tomorrow? Okay. Sure. So I so I talked to Raha, and he confirmed to me that to proceed with the cancellation or the disconnection as it is, which is from October 1 to October 4. So while it's still ongoing, We actually can go ahead and proceed with your you connecting to the Internet. However, you will need to, you know, bought I mean, to buy a router for us from us if you don't have one. I'm sorry? Yeah. So if you don't have a router, you just have to pay for the delivery fee because it depends on the plan. It depends on the plan. I mean, we actually have a free router. So as long as you are in contract with us, it's going to be a free router. Okay? Sure. Is it going to be a twelve month contract or a twenty four month contract? Sorry? Is it 12 or 20 four? Oh, twelve. Okay. Mhmm. So how about so we have here the plan that we are offering, which is the 25 Mbps. This is good for so this is good for three to five, but since you you also use your TV and laptop, I think it will be best for you to okay. So would you go with the 25 NPPS instead? It's going to be the regular price is $69.95. And hold on. Hold on one moment, please. So since this is going to be the same address, we actually offer the six months I'm I'm sure that you've already visited our website knowing that you already have an idea with the six months discount. Yeah. So for this yeah. Mhmm. Yes, Rosemary. So since this is going to be the same address with an address that is currently active right now, I ask for I mean, this is like, it's going to be a change of owner. Like, that's gonna be the process. However, I made an exemption to have you had the at least three months 15% discount. Okay? No. The this is yeah. It is three months, and on top of that, you're gonna have a free one month. Okay? So instead of having I mean, instead of not getting everything, like a discount or a free month because the account will just be changed to your new sorry? I mean, your brother is the I mean, Braha still has an active account. It's going to be the same address, Rosemary. Yes. Of course. Yes. You no. Four three months and one month free. Because this is going to be the same address. And as I've mentioned earlier on your first call, this is going to be an old account since it's going to be the same address. But no worries. I made an exemption. I already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount. It's $69.95. That's good for your family usage with only two mobile phones, one laptop that you don't normally use. I understand. But, normally, if it's going to be that same address and it has an old account, normally, there's no discount at all. As I've mentioned earlier, since this is an old account, what I am giving is an exemption. It's actually out of our policy. Yeah. It's still going to be the same, actually, since it's it's it's the same address. I I already exhausted my my way for you to be given a discount, though this is going to be the same address where we normally proceed with the plan I mean, with their plans and on their accounts or old accounts in the same address. We're actually the first customer whom I'm I'll be giving the one month free with 15% discount for three months on the same address with the same address. And on and as well, a free router. It will still be depending if the address is still serviceable with the network. So once disconnected, we will need to check if the address is still serviceable. What is good I mean, what is better right now, Rosemary, is that we know that this is right now, we know that this address is serviceable with the network. So right now, we can go ahead and proceed with your plan or your preferred plan, not waiting for the disconnection of Raja's account. We can have it active today. I mean, once you receive the router since you have a free router. I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime. Sorry? Yes. It's going to be a free router since you are gonna be with since you prefer the plan for the twelve month plan. You just have to pay for either the standard delivery fee or the sorry? That? I'm sorry. What do you mean? Yes. I'm here. Yeah. Because the disconnection is set to October 4. But here's the thing. If you still want to use that Internet right now since it's still active with Raja, you can still use it. And before they move out, before October 4, we can go ahead and start the the your plan. But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount. But this needs to be done before October 4 because during those time, we know that this current address is serviceable with the network. You get my point? But if you alright. Okay. So right now, Raha has an active account. Right? You're still using Raha's Internet connection. Right? So right now, Raja's address is serviceable with our network because he are with us. I mean, he is with us. I'm sorry. So if, yes. So if he'll so right now, since we know and we are positive that this address is serviceable with our network, that's why I'm really offering you for a plan I mean, for you to have an account as well with the same address. Again, normally, what's gonna happen with the same address is since it's the same address and the old account is going to be a what do you mean? It's I mean, there's no discount or promotion or free router just for continuation, but I made an exemption to have you still had a promotion or discount exemption for 15% for three months and the on top of it, a free month. So if in any case that sorry? It's the free router. You have the free router, the three months fifteen percent discount, and one month additional freight. You get all of those, which we which I don't normally provide to other customer in the same address. Because I I was I I mean, I I just kinda enjoy our I mean, our conversation earlier with your daughter. That's why I wanna make sure that you guys will be connected to the Internet because that's also Raja's concern. Raja also wants you to still be connected to the Internet as soon as possible before the disconnection date. So it's your call whether you want it to be processed today or before October 4. It's your call. You decide. Do you want us proceed today? On October 4, Raja's service will be disconnected, and you'll no longer have an access to his account. I mean, to his service or Internet connection. And that's gonna Sorry? I'm sorry. What's that again? You mean disconnecting? Yes. I'm here. Yeah. So you're gonna take his Internet. You're gonna take his Internet in the same address. So that's what I am offering to you today. I mean, right now so that you still have your free router and an exemption for? No. I mean, you can make or create the plan or start the plan from October one to three before Raja's account is disconnected. For us, could you call us or can you call us earlier October 4? Because the the delivery time frame for the router usually takes three to five days for a standard. Yes. The free router. No. Because I what I mean is that if you wait for October for disconnection and you still don't have the free router with you, you'll have a I I think it's three to five business days for you to receive the router. So what I am suggesting is for you to start the plan at the first because the delivery time frame of the router usually takes three to five business days. So, hopefully, this first. Okay? So and we agree with the three months discount plus one month free and free router. Are we do we agree okay. So so for that one, for us to dispatch the router, though, of course, I'll give it to you all. Yes. Okay. So I know we're not gonna process it today, but setting our expectation, the delivery fee for the standard postage, which takes three to five business days, is $20. That's the only payment that you're gonna have. And, also, for the express postage, it's going to it's going to take one to two business days. So the payment will need to be done or processed on October 1 so that we can dispatch your router as soon as possible, and then you get to have your Internet under, Rahat's account. Sorry? No. The router is already free, so customers shoulder the delivery fee. I'm sorry? I'm sorry. I thought you're not talking to me. Oh, sure. Okay. Hi, baby. She's so cute. Yeah. The delivery fee. So since the deliver the router is sorry. Yes. I'm here. Hello? Sorry? Yes. Hello? I'm just gonna yes. Are you good now with your daughter? Can we continue? Okay. So alright. Right. So just to sum up, Rosemary, what Yes. I'm here. Can I talk now? I mean, are you good with that, your daughter now? Okay. So just to sum up what we have discussed today, for the meantime, you're gonna use Raja's Internet since it's still active. Right? And then on the first, you know what? I can call you on October 1, or you can call us back. Do you want me to create a reminder for me to call you and assist you for your plan? Sure. And is this your best callback number? Okay. I'll let me just take note of your number. Hold on. So that's 447103503. Correct? Okay. So on October 1, we'll start pressing your plan for twelve months contract with one month free and then additional three months 15% discount. So we need to process the plan as soon as possible or before the Internet disconnected I mean, on the RAS account so that we can still avail those exemption of discounts. Okay? Alright. On the day of my call, we'll also process the delivery fee either express postage or the standard delivery. Okay? It's $20 and then $30 for the express postage. The the delivery? Sure. Sure. Yes. I'll call you you don't have to decide right now regarding the delivery. I can call you back on October 1. We will dispatch the yeah. We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As long as we dispatch the router, it will take three to five business days once the item ships out on the Australian postage. I I thought Raha is gonna get the router as well. Is Raha gonna bring the router with him? No. Because the Internet if you wanna continue with Raja's account, you will not have a free month through discount and a free router. So so but if you want, you if you wanna con I mean, if you want to just continue right now his account, there's no exemption. So you you just have to continue his plan for 60 $9 and 95¢. Sure. Sure. Okay. That's a good I mean, that's a better choice with free router and all the discount and the free month, we'll make sure that we'll make sure to call you on the October 1 and start setting up and start creating your plan for twelve months. Okay? Alright. Thank you so much for your time and patience. Thank you so much, Rosemary. If you have further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to assist. Okay? My name is Mary. Have a great day. 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Rosemary. My name is Mary from Airedale. Hello? Hello. My name is Mary.\n\nYes. Hello. Can you hear me? I'm sorry. Is it am I speaking with Rosemary?\n\nI'm sorry, Rosemary. I can hear you, but the sound or the volume is kinda yes. This is Mary from Airtel. Yep. Can you hold give me one moment.\n\nJust give me a second. Okay? Hold on. Hello, Rosemary. Thank you so much for holding.\n\nYes. Did I did I have you a good time? Or I can yes. Did I get you a good time? Or I can try calling you back tomorrow if you're not free right now.\n\nYeah. There are this form that I will need to have you fill in, and I don't think I get you a good time as well. Do you want me to call you tomorrow? Okay. Sure.\n\nSo I so I talked to Raha, and he confirmed to me that to proceed with the cancellation or the disconnection as it is, which is from October 1 to October 4. So while it's still ongoing, We actually can go ahead and proceed with your you connecting to the Internet. However, you will need to, you know, bought I mean, to buy a router for us from us if you don't have one. I'm sorry? Yeah.\n\nSo if you don't have a router, you just have to pay for the delivery fee because it depends on the plan. It depends on the plan. I mean, we actually have a free router. So as long as you are in contract with us, it's going to be a free router. Okay?\n\nSure. Is it going to be a twelve month contract or a twenty four month contract? Sorry? Is it 12 or 20 four? Oh, twelve.\n\nOkay. Mhmm. So how about so we have here the plan that we are offering, which is the 25 Mbps. This is good for so this is good for three to five, but since you you also use your TV and laptop, I think it will be best for you to okay. So would you go with the 25 NPPS instead?\n\nIt's going to be the regular price is $69.95. And hold on. Hold on one moment, please. So since this is going to be the same address, we actually offer the six months I'm I'm sure that you've already visited our website knowing that you already have an idea with the six months discount. Yeah.\n\nSo for this yeah. Mhmm. Yes, Rosemary. So since this is going to be the same address with an address that is currently active right now, I ask for I mean, this is like, it's going to be a change of owner. Like, that's gonna be the process.\n\nHowever, I made an exemption to have you had the at least three months 15% discount. Okay? No. The this is yeah. It is three months, and on top of that, you're gonna have a free one month.\n\nOkay? So instead of having I mean, instead of not getting everything, like a discount or a free month because the account will just be changed to your new sorry? I mean, your brother is the I mean, Braha still has an active account. It's going to be the same address, Rosemary. Yes.\n\nOf course. Yes. You no. Four three months and one month free. Because this is going to be the same address.\n\nAnd as I've mentioned earlier on your first call, this is going to be an old account since it's going to be the same address. But no worries. I made an exemption. I already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount. It's $69.95.\n\nThat's good for your family usage with only two mobile phones, one laptop that you don't normally use. I understand. But, normally, if it's going to be that same address and it has an old account, normally, there's no discount at all. As I've mentioned earlier, since this is an old account, what I am giving is an exemption. It's actually out of our policy.\n\nYeah. It's still going to be the same, actually, since it's it's it's the same address. I I already exhausted my my way for you to be given a discount, though this is going to be the same address where we normally proceed with the plan I mean, with their plans and on their accounts or old accounts in the same address. We're actually the first customer whom I'm I'll be giving the one month free with 15% discount for three months on the same address with the same address. And on and as well, a free router.\n\nIt will still be depending if the address is still serviceable with the network. So once disconnected, we will need to check if the address is still serviceable. What is good I mean, what is better right now, Rosemary, is that we know that this is right now, we know that this address is serviceable with the network. So right now, we can go ahead and proceed with your plan or your preferred plan, not waiting for the disconnection of Raja's account. We can have it active today.\n\nI mean, once you receive the router since you have a free router. I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime. Sorry? Yes. It's going to be a free router since you are gonna be with since you prefer the plan for the twelve month plan.\n\nYou just have to pay for either the standard delivery fee or the sorry? That? I'm sorry. What do you mean? Yes.\n\nI'm here. Yeah. Because the disconnection is set to October 4. But here's the thing. If you still want to use that Internet right now since it's still active with Raja, you can still use it.\n\nAnd before they move out, before October 4, we can go ahead and start the the your plan. But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount. But this needs to be done before October 4 because during those time, we know that this current address is serviceable with the network. You get my point? But if you alright.\n\nOkay. So right now, Raha has an active account. Right? You're still using Raha's Internet connection. Right?\n\nSo right now, Raja's address is serviceable with our network because he are with us. I mean, he is with us. I'm sorry. So if, yes. So if he'll so right now, since we know and we are positive that this address is serviceable with our network, that's why I'm really offering you for a plan I mean, for you to have an account as well with the same address.\n\nAgain, normally, what's gonna happen with the same address is since it's the same address and the old account is going to be a what do you mean? It's I mean, there's no discount or promotion or free router just for continuation, but I made an exemption to have you still had a promotion or discount exemption for 15% for three months and the on top of it, a free month. So if in any case that sorry? It's the free router. You have the free router, the three months fifteen percent discount, and one month additional freight.\n\nYou get all of those, which we which I don't normally provide to other customer in the same address. Because I I was I I mean, I I just kinda enjoy our I mean, our conversation earlier with your daughter. That's why I wanna make sure that you guys will be connected to the Internet because that's also Raja's concern. Raja also wants you to still be connected to the Internet as soon as possible before the disconnection date. So it's your call whether you want it to be processed today or before October 4.\n\nIt's your call. You decide. Do you want us proceed today? On October 4, Raja's service will be disconnected, and you'll no longer have an access to his account. I mean, to his service or Internet connection.\n\nAnd that's gonna Sorry? I'm sorry. What's that again? You mean disconnecting? Yes.\n\nI'm here. Yeah. So you're gonna take his Internet. You're gonna take his Internet in the same address. So that's what I am offering to you today.\n\nI mean, right now so that you still have your free router and an exemption for? No. I mean, you can make or create the plan or start the plan from October one to three before Raja's account is disconnected. For us, could you call us or can you call us earlier October 4? Because the the delivery time frame for the router usually takes three to five days for a standard.\n\nYes. The free router. No. Because I what I mean is that if you wait for October for disconnection and you still don't have the free router with you, you'll have a I I think it's three to five business days for you to receive the router. So what I am suggesting is for you to start the plan at the first because the delivery time frame of the router usually takes three to five business days.\n\nSo, hopefully, this first. Okay? So and we agree with the three months discount plus one month free and free router. Are we do we agree okay. So so for that one, for us to dispatch the router, though, of course, I'll give it to you all.\n\nYes. Okay. So I know we're not gonna process it today, but setting our expectation, the delivery fee for the standard postage, which takes three to five business days, is $20. That's the only payment that you're gonna have. And, also, for the express postage, it's going to it's going to take one to two business days.\n\nSo the payment will need to be done or processed on October 1 so that we can dispatch your router as soon as possible, and then you get to have your Internet under, Rahat's account. Sorry? No. The router is already free, so customers shoulder the delivery fee. I'm sorry?\n\nI'm sorry. I thought you're not talking to me. Oh, sure. Okay. Hi, baby.\n\nShe's so cute. Yeah. The delivery fee. So since the deliver the router is sorry. Yes.\n\nI'm here. Hello? Sorry? Yes. Hello?\n\nI'm just gonna yes. Are you good now with your daughter? Can we continue? Okay. So alright.\n\nRight. So just to sum up, Rosemary, what Yes. I'm here. Can I talk now? I mean, are you good with that, your daughter now?\n\nOkay. So just to sum up what we have discussed today, for the meantime, you're gonna use Raja's Internet since it's still active. Right? And then on the first, you know what? I can call you on October 1, or you can call us back.\n\nDo you want me to create a reminder for me to call you and assist you for your plan? Sure. And is this your best callback number? Okay. I'll let me just take note of your number.\n\nHold on. So that's 447103503. Correct? Okay. So on October 1, we'll start pressing your plan for twelve months contract with one month free and then additional three months 15% discount.\n\nSo we need to process the plan as soon as possible or before the Internet disconnected I mean, on the RAS account so that we can still avail those exemption of discounts. Okay? Alright. On the day of my call, we'll also process the delivery fee either express postage or the standard delivery. Okay?\n\nIt's $20 and then $30 for the express postage. The the delivery? Sure. Sure. Yes.\n\nI'll call you you don't have to decide right now regarding the delivery. I can call you back on October 1. We will dispatch the yeah. We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As long as we dispatch the router, it will take three to five business days once the item ships out on the Australian postage.\n\nI I thought Raha is gonna get the router as well. Is Raha gonna bring the router with him? No. Because the Internet if you wanna continue with Raja's account, you will not have a free month through discount and a free router. So so but if you want, you if you wanna con I mean, if you want to just continue right now his account, there's no exemption.\n\nSo you you just have to continue his plan for 60 $9 and 95¢. Sure. Sure. Okay. That's a good I mean, that's a better choice with free router and all the discount and the free month, we'll make sure that we'll make sure to call you on the October 1 and start setting up and start creating your plan for twelve months.\n\nOkay? Alright. Thank you so much for your time and patience. Thank you so much, Rosemary. If you have further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to assist.\n\nOkay? My name is Mary. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, Rosemary.","start":9.28,"end":10.099999,"sentiment":"neutral","sentiment_score":0.1922289878129959},{"text":"My name is Mary from Airedale.","start":10.16,"end":11.94,"sentiment":"neutral","sentiment_score":0.20233305792013803},{"text":"Hello?","start":30.84,"end":31.34,"sentiment":"neutral","sentiment_score":0.03939640149474144},{"text":"Hello.","start":35.16,"end":35.559998,"sentiment":"neutral","sentiment_score":0.03235197067260742},{"text":"My name is Mary.","start":35.559998,"end":36.62,"sentiment":"neutral","sentiment_score":0.04005611874163151}],"sentiment":"neutral","sentiment_score":0.13074494073433535,"num_words":14,"start":9.28,"end":36.62},{"sentences":[{"text":"Yes.","start":36.76,"end":37.079998,"sentiment":"neutral","sentiment_score":0.03085380047559738},{"text":"Hello.","start":37.079998,"end":37.32,"sentiment":"neutral","sentiment_score":0.012818637304008009},{"text":"Can you hear me?","start":37.32,"end":38.3,"sentiment":"neutral","sentiment_score":-0.0002931775525212288},{"text":"I'm sorry.","start":41.239998,"end":41.98,"sentiment":"neutral","sentiment_score":-0.0726768858730793},{"text":"Is it am I speaking with Rosemary?","start":42.199997,"end":44.105,"sentiment":"neutral","sentiment_score":-0.026973558323723928}],"sentiment":"neutral","sentiment_score":-0.01944459682951371,"num_words":15,"start":36.76,"end":44.105},{"sentences":[{"text":"I'm sorry, Rosemary.","start":45.925,"end":46.985,"sentiment":"neutral","sentiment_score":-0.06881516923507054},{"text":"I can hear you, but the sound or the volume is kinda yes.","start":47.045002,"end":62.34,"sentiment":"neutral","sentiment_score":-0.08352403958829549},{"text":"This is Mary from Airtel.","start":62.34,"end":63.8,"sentiment":"neutral","sentiment_score":0.027707480266690253},{"text":"Yep.","start":66.26,"end":66.66,"sentiment":"neutral","sentiment_score":0.05952562019228935},{"text":"Can you hold give me one moment.","start":66.66,"end":69.0,"sentiment":"neutral","sentiment_score":0.029803348971264704}],"sentiment":"neutral","sentiment_score":-0.030536950276843434,"num_words":29,"start":45.925,"end":69.0},{"sentences":[{"text":"Just give me a second.","start":69.62,"end":71.115,"sentiment":"neutral","sentiment_score":0.009201284870505333},{"text":"Okay?","start":71.115,"end":71.354996,"sentiment":"neutral","sentiment_score":0.009547743014991283},{"text":"Hold on.","start":71.354996,"end":72.095,"sentiment":"neutral","sentiment_score":-0.00028438540175557137},{"text":"Hello, Rosemary.","start":118.31,"end":119.21,"sentiment":"neutral","sentiment_score":0.07591982558369637},{"text":"Thank you so much for holding.","start":119.27,"end":120.729996,"sentiment":"neutral","sentiment_score":0.2113799825310707}],"sentiment":"neutral","sentiment_score":0.09219405893236399,"num_words":16,"start":69.62,"end":120.729996},{"sentences":[{"text":"Yes.","start":122.869995,"end":123.27,"sentiment":"neutral","sentiment_score":0.2096669375896454},{"text":"Did I did I have you a good time?","start":123.27,"end":125.77,"sentiment":"neutral","sentiment_score":0.17554304169283974},{"text":"Or I can yes.","start":127.195,"end":129.215,"sentiment":"neutral","sentiment_score":0.12251492030918598},{"text":"Did I get you a good time?","start":129.435,"end":130.795,"sentiment":"neutral","sentiment_score":0.10141054966620036},{"text":"Or I can try calling you back tomorrow if you're not free right now.","start":130.795,"end":134.735,"sentiment":"neutral","sentiment_score":-0.10220207433615412}],"sentiment":"neutral","sentiment_score":0.044533108600548335,"num_words":35,"start":122.869995,"end":134.735},{"sentences":[{"text":"Yeah.","start":138.875,"end":139.375,"sentiment":"neutral","sentiment_score":-0.0430743396282196},{"text":"There are this form that I will need to have you fill in, and I don't think I get you a good time as well.","start":140.22,"end":152.38,"sentiment":"neutral","sentiment_score":-0.08701942145824432},{"text":"Do you want me to call you tomorrow?","start":152.38,"end":154.105,"sentiment":"neutral","sentiment_score":-0.031436261255294085},{"text":"Okay.","start":159.045,"end":159.445,"sentiment":"neutral","sentiment_score":0.06371941417455673},{"text":"Sure.","start":159.445,"end":159.945,"sentiment":"neutral","sentiment_score":0.07922548055648804}],"sentiment":"neutral","sentiment_score":-0.06464180753876765,"num_words":36,"start":138.875,"end":159.945},{"sentences":[{"text":"So I so I talked to Raha, and he confirmed to me that to proceed with the cancellation or the disconnection as it is, which is from October 1 to October 4.","start":160.085,"end":176.11,"sentiment":"neutral","sentiment_score":0.039729439886286855},{"text":"So while it's still ongoing, We actually can go ahead and proceed with your you connecting to the Internet.","start":176.33,"end":188.525,"sentiment":"neutral","sentiment_score":0.08743519391129284},{"text":"However, you will need to, you know, bought I mean, to buy a router for us from us if you don't have one.","start":188.58499,"end":197.34,"sentiment":"neutral","sentiment_score":-0.12383379236511562},{"text":"I'm sorry?","start":204.12,"end":204.86,"sentiment":"neutral","sentiment_score":-0.17306020110845566},{"text":"Yeah.","start":208.92,"end":209.23999,"sentiment":"neutral","sentiment_score":-0.08948597311973572}],"sentiment":"neutral","sentiment_score":-0.004560686221539781,"num_words":77,"start":160.085,"end":209.23999},{"sentences":[{"text":"So if you don't have a router, you just have to pay for the delivery fee because it depends on the plan.","start":209.23999,"end":215.85501,"sentiment":"neutral","sentiment_score":-0.11150949939408085},{"text":"It depends on the plan.","start":218.07501,"end":219.455,"sentiment":"neutral","sentiment_score":-0.041718260198831555},{"text":"I mean, we actually have a free router.","start":221.43501,"end":223.695,"sentiment":"neutral","sentiment_score":0.03425523219630122},{"text":"So as long as you are in contract with us, it's going to be a free router.","start":224.84,"end":229.57999,"sentiment":"neutral","sentiment_score":0.07551231169525315},{"text":"Okay?","start":232.51999,"end":233.01999,"sentiment":"neutral","sentiment_score":0.11748932301998138}],"sentiment":"neutral","sentiment_score":-0.01861433600479702,"num_words":53,"start":209.23999,"end":233.01999},{"sentences":[{"text":"Sure.","start":233.48,"end":233.98,"sentiment":"neutral","sentiment_score":0.04391689598560333},{"text":"Is it going to be a twelve month contract or a twenty four month contract?","start":239.145,"end":243.645,"sentiment":"neutral","sentiment_score":0.0017439774858454863},{"text":"Sorry?","start":246.74501,"end":247.24501,"sentiment":"neutral","sentiment_score":-0.03612333536148071},{"text":"Is it 12 or 20 four?","start":247.46501,"end":249.16501,"sentiment":"neutral","sentiment_score":-0.007355668116360903},{"text":"Oh, twelve.","start":249.46501,"end":250.285,"sentiment":"neutral","sentiment_score":0.031248108483850956}],"sentiment":"neutral","sentiment_score":0.0020926172472536565,"num_words":25,"start":233.48,"end":250.285},{"sentences":[{"text":"Okay.","start":250.88,"end":251.38,"sentiment":"neutral","sentiment_score":0.057155855000019073},{"text":"Mhmm.","start":253.20001,"end":253.70001,"sentiment":"neutral","sentiment_score":0.05924256891012192},{"text":"So how about so we have here the plan that we are offering, which is the 25 Mbps.","start":253.92001,"end":269.785,"sentiment":"neutral","sentiment_score":0.11308507869640987},{"text":"This is good for so this is good for three to five, but since you you also use your TV and laptop, I think it will be best for you to okay.","start":270.085,"end":292.44,"sentiment":"neutral","sentiment_score":0.1961822082521394},{"text":"So would you go with the 25 NPPS instead?","start":292.44,"end":296.40503,"sentiment":"neutral","sentiment_score":0.08539400498072307}],"sentiment":"neutral","sentiment_score":0.150791910644926,"num_words":61,"start":250.88,"end":296.40503},{"sentences":[{"text":"It's going to be the regular price is $69.95.","start":301.105,"end":306.24503,"sentiment":"neutral","sentiment_score":0.06320572561687893},{"text":"And hold on.","start":306.98,"end":309.80002,"sentiment":"neutral","sentiment_score":0.018171818926930428},{"text":"Hold on one moment, please.","start":315.06,"end":316.6,"sentiment":"neutral","sentiment_score":0.01280348226428032},{"text":"So since this is going to be the same address, we actually offer the six months I'm I'm sure that you've already visited our website knowing that you already have an idea with the six months discount.","start":319.715,"end":335.95,"sentiment":"neutral","sentiment_score":0.11222224914141603},{"text":"Yeah.","start":336.73,"end":337.21,"sentiment":"neutral","sentiment_score":0.05957597866654396}],"sentiment":"neutral","sentiment_score":0.08907606537369164,"num_words":55,"start":301.105,"end":337.21},{"sentences":[{"text":"So for this yeah.","start":337.21,"end":338.75,"sentiment":"neutral","sentiment_score":0.07913148403167725},{"text":"Mhmm.","start":339.85,"end":340.33,"sentiment":"neutral","sentiment_score":0.0468016043305397},{"text":"Yes, Rosemary.","start":340.33,"end":341.55,"sentiment":"neutral","sentiment_score":0.09521548449993134},{"text":"So since this is going to be the same address with an address that is currently active right now, I ask for I mean, this is like, it's going to be a change of owner.","start":341.61,"end":355.535,"sentiment":"neutral","sentiment_score":0.027925163587289196},{"text":"Like, that's gonna be the process.","start":355.535,"end":357.535,"sentiment":"neutral","sentiment_score":0.05711362573007742}],"sentiment":"neutral","sentiment_score":0.039037937279014535,"num_words":48,"start":337.21,"end":357.535},{"sentences":[{"text":"However, I made an exemption to have you had the at least three months 15% discount.","start":357.535,"end":365.5,"sentiment":"neutral","sentiment_score":0.05517589021474123},{"text":"Okay?","start":367.16,"end":367.66,"sentiment":"neutral","sentiment_score":0.029010558500885963},{"text":"No.","start":369.47998,"end":369.8,"sentiment":"neutral","sentiment_score":-0.01674620434641838},{"text":"The this is yeah.","start":369.8,"end":371.32,"sentiment":"neutral","sentiment_score":0.04688476026058197},{"text":"It is three months, and on top of that, you're gonna have a free one month.","start":371.32,"end":376.16498,"sentiment":"neutral","sentiment_score":0.13679204089567065}],"sentiment":"neutral","sentiment_score":0.0860865866569312,"num_words":38,"start":357.535,"end":376.16498},{"sentences":[{"text":"Okay?","start":376.625,"end":377.125,"sentiment":"neutral","sentiment_score":0.07380744069814682},{"text":"So instead of having I mean, instead of not getting everything, like a discount or a free month because the account will just be changed to your new sorry?","start":377.34497,"end":389.54,"sentiment":"neutral","sentiment_score":-0.0065937820693542214},{"text":"I mean, your brother is the I mean, Braha still has an active account.","start":394.16,"end":399.78,"sentiment":"neutral","sentiment_score":0.020826397330633233},{"text":"It's going to be the same address, Rosemary.","start":404.955,"end":408.57498,"sentiment":"neutral","sentiment_score":0.06333346263272688},{"text":"Yes.","start":415.53,"end":415.93,"sentiment":"neutral","sentiment_score":0.08782537281513214}],"sentiment":"neutral","sentiment_score":0.014502837682880883,"num_words":53,"start":376.625,"end":415.93},{"sentences":[{"text":"Of course.","start":415.93,"end":416.65,"sentiment":"neutral","sentiment_score":0.09216824546456337},{"text":"Yes.","start":416.65,"end":416.97,"sentiment":"neutral","sentiment_score":0.07440997660160065},{"text":"You no.","start":416.97,"end":418.03,"sentiment":"neutral","sentiment_score":0.07972410321235657},{"text":"Four three months and one month free.","start":419.53,"end":422.90997,"sentiment":"neutral","sentiment_score":0.0892119003193719},{"text":"Because this is going to be the same address.","start":423.37,"end":425.55,"sentiment":"neutral","sentiment_score":0.02125748640133275}],"sentiment":"neutral","sentiment_score":0.05876168351443041,"num_words":21,"start":415.93,"end":425.55},{"sentences":[{"text":"And as I've mentioned earlier on your first call, this is going to be an old account since it's going to be the same address.","start":425.61,"end":435.775,"sentiment":"neutral","sentiment_score":-0.09672246098518372},{"text":"But no worries.","start":436.395,"end":437.29498,"sentiment":"neutral","sentiment_score":0.06904363632202148},{"text":"I made an exemption.","start":437.35498,"end":438.495,"sentiment":"neutral","sentiment_score":0.1581186018884182},{"text":"I already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount.","start":438.79498,"end":450.46997,"sentiment":"neutral","sentiment_score":0.227819408228},{"text":"It's $69.95.","start":456.735,"end":459.315,"sentiment":"neutral","sentiment_score":0.28034836053848267}],"sentiment":"neutral","sentiment_score":0.09088785562198609,"num_words":64,"start":425.61,"end":459.315},{"sentences":[{"text":"That's good for your family usage with only two mobile phones, one laptop that you don't normally use.","start":459.535,"end":469.07498,"sentiment":"positive","sentiment_score":0.5014037075969908},{"text":"I understand.","start":486.905,"end":487.64502,"sentiment":"neutral","sentiment_score":-0.09123632684350014},{"text":"But, normally, if it's going to be that same address and it has an old account, normally, there's no discount at all.","start":487.70502,"end":498.69,"sentiment":"neutral","sentiment_score":-0.19203891368074852},{"text":"As I've mentioned earlier, since this is an old account, what I am giving is an exemption.","start":498.69,"end":505.43,"sentiment":"neutral","sentiment_score":-0.22995183836011326},{"text":"It's actually out of our policy.","start":505.49,"end":508.15,"sentiment":"neutral","sentiment_score":-0.3291846017042796}],"sentiment":"neutral","sentiment_score":-0.019482321234849782,"num_words":65,"start":459.535,"end":508.15},{"sentences":[{"text":"Yeah.","start":510.075,"end":510.575,"sentiment":"neutral","sentiment_score":-0.032925739884376526},{"text":"It's still going to be the same, actually, since it's it's it's the same address.","start":517.115,"end":521.375,"sentiment":"neutral","sentiment_score":-0.053446233520905176},{"text":"I I already exhausted my my way for you to be given a discount, though this is going to be the same address where we normally proceed with the plan I mean, with their plans and on their accounts or old accounts in the same address.","start":531.11,"end":551.74,"sentiment":"neutral","sentiment_score":-0.060975509776693325},{"text":"We're actually the first customer whom I'm I'll be giving the one month free with 15% discount for three months on the same address with the same address.","start":552.27997,"end":565.735,"sentiment":"neutral","sentiment_score":0.1191403598391584},{"text":"And on and as well, a free router.","start":568.915,"end":571.735,"sentiment":"neutral","sentiment_score":0.0639710072427988}],"sentiment":"neutral","sentiment_score":0.0021245453164589648,"num_words":98,"start":510.075,"end":571.735},{"sentences":[{"text":"It will still be depending if the address is still serviceable with the network.","start":580.33,"end":585.07,"sentiment":"neutral","sentiment_score":-0.08501197850065571},{"text":"So once disconnected, we will need to check if the address is still serviceable.","start":585.61005,"end":593.605,"sentiment":"neutral","sentiment_score":-0.030607582602117742},{"text":"What is good I mean, what is better right now, Rosemary, is that we know that this is right now, we know that this address is serviceable with the network.","start":594.225,"end":604.88,"sentiment":"positive","sentiment_score":0.4065772116184235},{"text":"So right now, we can go ahead and proceed with your plan or your preferred plan, not waiting for the disconnection of Raja's account.","start":604.88,"end":614.9,"sentiment":"positive","sentiment_score":0.3425694275647402},{"text":"We can have it active today.","start":615.2,"end":617.70496,"sentiment":"positive","sentiment_score":0.5403840442498525}],"sentiment":"neutral","sentiment_score":0.2504842388655313,"num_words":88,"start":580.33,"end":617.70496},{"sentences":[{"text":"I mean, once you receive the router since you have a free router.","start":618.08496,"end":621.46497,"sentiment":"positive","sentiment_score":0.37332181288645816},{"text":"I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime.","start":624.64496,"end":632.185,"sentiment":"positive","sentiment_score":0.4082331032980056},{"text":"Sorry?","start":641.08997,"end":641.58997,"sentiment":"neutral","sentiment_score":-0.010949896648526192},{"text":"Yes.","start":645.935,"end":646.255,"sentiment":"neutral","sentiment_score":0.1803842186927795},{"text":"It's going to be a free router since you are gonna be with since you prefer the plan for the twelve month plan.","start":646.255,"end":653.15497,"sentiment":"neutral","sentiment_score":0.23072996800360474}],"sentiment":"neutral","sentiment_score":0.3203780054730379,"num_words":59,"start":618.08496,"end":653.15497},{"sentences":[{"text":"You just have to pay for either the standard delivery fee or the sorry?","start":655.77496,"end":669.6,"sentiment":"neutral","sentiment_score":0.10003975353070668},{"text":"That?","start":673.34,"end":673.84,"sentiment":"neutral","sentiment_score":-0.03746947646141052},{"text":"I'm sorry.","start":678.915,"end":679.23,"sentiment":"neutral","sentiment_score":-0.08694122359156609},{"text":"What do you mean?","start":679.23,"end":680.13495,"sentiment":"neutral","sentiment_score":-0.09264776110649109},{"text":"Yes.","start":691.85,"end":692.08997,"sentiment":"neutral","sentiment_score":0.002356642857193947}],"sentiment":"neutral","sentiment_score":0.03731682837348093,"num_words":22,"start":655.77496,"end":692.08997},{"sentences":[{"text":"I'm here.","start":692.08997,"end":692.82996,"sentiment":"neutral","sentiment_score":-0.0010414645075798032},{"text":"Yeah.","start":692.97,"end":693.20996,"sentiment":"neutral","sentiment_score":-0.015292243100702764},{"text":"Because the disconnection is set to October 4.","start":693.20996,"end":698.27,"sentiment":"neutral","sentiment_score":-0.0857109185308218},{"text":"But here's the thing.","start":701.20996,"end":702.17,"sentiment":"neutral","sentiment_score":0.041556074284017086},{"text":"If you still want to use that Internet right now since it's still active with Raja, you can still use it.","start":702.17,"end":710.755,"sentiment":"neutral","sentiment_score":0.14618217341956638}],"sentiment":"neutral","sentiment_score":0.07036076162734793,"num_words":36,"start":692.08997,"end":710.755},{"sentences":[{"text":"And before they move out, before October 4, we can go ahead and start the the your plan.","start":711.055,"end":720.3,"sentiment":"neutral","sentiment_score":0.11344877113070753},{"text":"But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount.","start":720.68,"end":729.66,"sentiment":"neutral","sentiment_score":0.18281135931611062},{"text":"But this needs to be done before October 4 because during those time, we know that this current address is serviceable with the network.","start":730.52,"end":741.695,"sentiment":"neutral","sentiment_score":0.019679146353155375},{"text":"You get my point?","start":744.47504,"end":745.61505,"sentiment":"neutral","sentiment_score":0.05353053053840995},{"text":"But if you alright.","start":747.91504,"end":751.89996,"sentiment":"neutral","sentiment_score":0.0036119804717600346}],"sentiment":"neutral","sentiment_score":0.0914167803313051,"num_words":70,"start":711.055,"end":751.89996},{"sentences":[{"text":"Okay.","start":755.07996,"end":755.56,"sentiment":"neutral","sentiment_score":0.08469945937395096},{"text":"So right now, Raha has an active account.","start":755.56,"end":759.1,"sentiment":"neutral","sentiment_score":0.13129741605371237},{"text":"Right?","start":759.16,"end":759.56,"sentiment":"neutral","sentiment_score":0.10985298454761504},{"text":"You're still using Raha's Internet connection.","start":759.56,"end":762.54,"sentiment":"neutral","sentiment_score":0.151671402156353},{"text":"Right?","start":764.525,"end":765.025,"sentiment":"neutral","sentiment_score":0.13671325147151947}],"sentiment":"neutral","sentiment_score":0.13480431980946483,"num_words":17,"start":755.07996,"end":765.025},{"sentences":[{"text":"So right now, Raja's address is serviceable with our network because he are with us.","start":765.485,"end":771.405,"sentiment":"neutral","sentiment_score":0.20749683280785877},{"text":"I mean, he is with us.","start":771.405,"end":772.605,"sentiment":"neutral","sentiment_score":0.14825258404016495},{"text":"I'm sorry.","start":772.605,"end":773.34503,"sentiment":"neutral","sentiment_score":-0.16119718551635742},{"text":"So if, yes.","start":774.205,"end":778.29,"sentiment":"neutral","sentiment_score":0.021498585740725204},{"text":"So if he'll so right now, since we know and we are positive that this address is serviceable with our network, that's why I'm really offering you for a plan I mean, for you to have an account as well with the same address.","start":778.51,"end":796.195,"sentiment":"positive","sentiment_score":0.38868603482842445}],"sentiment":"neutral","sentiment_score":0.29780364164284295,"num_words":70,"start":765.485,"end":796.195},{"sentences":[{"text":"Again, normally, what's gonna happen with the same address is since it's the same address and the old account is going to be a what do you mean?","start":796.195,"end":814.06995,"sentiment":"neutral","sentiment_score":0.06959082186222076},{"text":"It's I mean, there's no discount or promotion or free router just for continuation, but I made an exemption to have you still had a promotion or discount exemption for 15% for three months and the on top of it, a free month.","start":814.06995,"end":834.66,"sentiment":"neutral","sentiment_score":0.1217120275941006},{"text":"So if in any case that sorry?","start":835.6,"end":839.77997,"sentiment":"neutral","sentiment_score":0.014889850414225034},{"text":"It's the free router.","start":842.87994,"end":844.1,"sentiment":"neutral","sentiment_score":0.13880368508398533},{"text":"You have the free router, the three months fifteen percent discount, and one month additional freight.","start":844.375,"end":850.635,"sentiment":"neutral","sentiment_score":0.16025190707296133}],"sentiment":"neutral","sentiment_score":0.10617994290909596,"num_words":98,"start":796.195,"end":850.635},{"sentences":[{"text":"You get all of those, which we which I don't normally provide to other customer in the same address.","start":851.335,"end":858.395,"sentiment":"neutral","sentiment_score":0.05694716815885745},{"text":"Because I I was I I mean, I I just kinda enjoy our I mean, our conversation earlier with your daughter.","start":859.68,"end":872.375,"sentiment":"positive","sentiment_score":0.38539404989708037},{"text":"That's why I wanna make sure that you guys will be connected to the Internet because that's also Raja's concern.","start":872.435,"end":879.175,"sentiment":"neutral","sentiment_score":0.2700522620230913},{"text":"Raja also wants you to still be connected to the Internet as soon as possible before the disconnection date.","start":879.39496,"end":885.99,"sentiment":"neutral","sentiment_score":0.1223104682407881},{"text":"So it's your call whether you want it to be processed today or before October 4.","start":887.08997,"end":894.39,"sentiment":"neutral","sentiment_score":0.06938338582403958}],"sentiment":"neutral","sentiment_score":0.1895826268745096,"num_words":95,"start":851.335,"end":894.39},{"sentences":[{"text":"It's your call.","start":895.01,"end":896.14996,"sentiment":"neutral","sentiment_score":0.06093420212467512},{"text":"You decide.","start":897.955,"end":898.775,"sentiment":"neutral","sentiment_score":0.04651470668613911},{"text":"Do you want us proceed today?","start":909.92,"end":916.66003,"sentiment":"neutral","sentiment_score":-0.10283387700716655},{"text":"On October 4, Raja's service will be disconnected, and you'll no longer have an access to his account.","start":918.16003,"end":927.47504,"sentiment":"neutral","sentiment_score":-0.11061297377778424},{"text":"I mean, to his service or Internet connection.","start":930.495,"end":933.075,"sentiment":"neutral","sentiment_score":-0.07118565309792757}],"sentiment":"neutral","sentiment_score":-0.07842405392108737,"num_words":37,"start":895.01,"end":933.075},{"sentences":[{"text":"And that's gonna Sorry?","start":935.695,"end":940.07,"sentiment":"neutral","sentiment_score":-0.07722547929733992},{"text":"I'm sorry.","start":944.05,"end":944.77,"sentiment":"neutral","sentiment_score":-0.11803853511810303},{"text":"What's that again?","start":944.77,"end":945.67,"sentiment":"neutral","sentiment_score":-0.09555453558762868},{"text":"You mean disconnecting?","start":953.67505,"end":954.73505,"sentiment":"neutral","sentiment_score":-0.12189540266990662},{"text":"Yes.","start":965.04,"end":965.52,"sentiment":"neutral","sentiment_score":0.022260800004005432}],"sentiment":"neutral","sentiment_score":-0.09038984632262817,"num_words":13,"start":935.695,"end":965.52},{"sentences":[{"text":"I'm here.","start":965.52,"end":966.34,"sentiment":"neutral","sentiment_score":0.06642383709549904},{"text":"Yeah.","start":980.235,"end":980.555,"sentiment":"neutral","sentiment_score":0.08625990152359009},{"text":"So you're gonna take his Internet.","start":980.555,"end":982.415,"sentiment":"neutral","sentiment_score":0.0845324918627739},{"text":"You're gonna take his Internet in the same address.","start":985.355,"end":988.315,"sentiment":"neutral","sentiment_score":0.15697484463453293},{"text":"So that's what I am offering to you today.","start":988.315,"end":991.49,"sentiment":"positive","sentiment_score":0.4339708454079098}],"sentiment":"neutral","sentiment_score":0.22388199026937838,"num_words":27,"start":965.52,"end":991.49},{"sentences":[{"text":"I mean, right now so that you still have your free router and an exemption for?","start":992.11,"end":998.69,"sentiment":"neutral","sentiment_score":0.2007548538967967},{"text":"No.","start":1000.11,"end":1000.43,"sentiment":"neutral","sentiment_score":-0.16018834710121155},{"text":"I mean, you can make or create the plan or start the plan from October one to three before Raja's account is disconnected.","start":1000.43,"end":1014.895,"sentiment":"neutral","sentiment_score":-0.13646075615416403},{"text":"For us, could you call us or can you call us earlier October 4?","start":1015.675,"end":1027.3198,"sentiment":"neutral","sentiment_score":-0.0017339217343500682},{"text":"Because the the delivery time frame for the router usually takes three to five days for a standard.","start":1027.32,"end":1033.995,"sentiment":"neutral","sentiment_score":-0.0955807011988428}],"sentiment":"neutral","sentiment_score":-0.025436605585532054,"num_words":72,"start":992.11,"end":1033.995},{"sentences":[{"text":"Yes.","start":1037.255,"end":1037.735,"sentiment":"neutral","sentiment_score":0.1122051328420639},{"text":"The free router.","start":1037.735,"end":1038.715,"sentiment":"neutral","sentiment_score":0.11005181570847829},{"text":"No.","start":1044.855,"end":1045.095,"sentiment":"neutral","sentiment_score":-0.16746121644973755},{"text":"Because I what I mean is that if you wait for October for disconnection and you still don't have the free router with you, you'll have a I I think it's three to five business days for you to receive the router.","start":1045.095,"end":1063.74,"sentiment":"neutral","sentiment_score":-0.20262963750532695},{"text":"So what I am suggesting is for you to start the plan at the first because the delivery time frame of the router usually takes three to five business days.","start":1064.255,"end":1078.1951,"sentiment":"neutral","sentiment_score":0.07910557823876539}],"sentiment":"neutral","sentiment_score":-0.07613478005900011,"num_words":77,"start":1037.255,"end":1078.1951},{"sentences":[{"text":"So, hopefully, this first.","start":1078.4951,"end":1082.55,"sentiment":"neutral","sentiment_score":0.17101825773715973},{"text":"Okay?","start":1083.41,"end":1083.91,"sentiment":"neutral","sentiment_score":0.11796488612890244},{"text":"So and we agree with the three months discount plus one month free and free router.","start":1084.21,"end":1094.55,"sentiment":"neutral","sentiment_score":0.2576408041641116},{"text":"Are we do we agree okay.","start":1096.105,"end":1098.125,"sentiment":"neutral","sentiment_score":0.3033636088172595},{"text":"So so for that one, for us to dispatch the router, though, of course, I'll give it to you all.","start":1098.345,"end":1111.24,"sentiment":"neutral","sentiment_score":0.28155540525913236}],"sentiment":"neutral","sentiment_score":0.2633102242933943,"num_words":47,"start":1078.4951,"end":1111.24},{"sentences":[{"text":"Yes.","start":1111.24,"end":1111.74,"sentiment":"neutral","sentiment_score":0.212436705827713},{"text":"Okay.","start":1113.48,"end":1113.98,"sentiment":"neutral","sentiment_score":0.16279247403144836},{"text":"So I know we're not gonna process it today, but setting our expectation, the delivery fee for the standard postage, which takes three to five business days, is $20.","start":1114.04,"end":1126.605,"sentiment":"neutral","sentiment_score":0.11176554370543053},{"text":"That's the only payment that you're gonna have.","start":1126.825,"end":1129.8049,"sentiment":"neutral","sentiment_score":0.1261451793834567},{"text":"And, also, for the express postage, it's going to it's going to take one to two business days.","start":1130.265,"end":1137.45,"sentiment":"neutral","sentiment_score":0.03183781107266744}],"sentiment":"neutral","sentiment_score":0.09120477160863709,"num_words":57,"start":1111.24,"end":1137.45},{"sentences":[{"text":"So the payment will need to be done or processed on October 1 so that we can dispatch your router as soon as possible, and then you get to have your Internet under, Rahat's account.","start":1139.0499,"end":1154.175,"sentiment":"neutral","sentiment_score":-0.0133711589433785},{"text":"Sorry?","start":1157.915,"end":1158.415,"sentiment":"neutral","sentiment_score":-0.09869371354579926},{"text":"No.","start":1162.635,"end":1163.115,"sentiment":"neutral","sentiment_score":-0.23127779364585876},{"text":"The router is already free, so customers shoulder the delivery fee.","start":1163.115,"end":1168.45,"sentiment":"neutral","sentiment_score":-0.24028569053519855},{"text":"I'm sorry?","start":1187.5851,"end":1188.245,"sentiment":"neutral","sentiment_score":-0.15761318057775497}],"sentiment":"neutral","sentiment_score":-0.075126620545052,"num_words":50,"start":1139.0499,"end":1188.245},{"sentences":[{"text":"I'm sorry.","start":1188.545,"end":1189.1051,"sentiment":"neutral","sentiment_score":-0.19835467636585236},{"text":"I thought you're not talking to me.","start":1189.1051,"end":1190.9651,"sentiment":"neutral","sentiment_score":-0.2536491964544569},{"text":"Oh, sure.","start":1192.2251,"end":1192.885,"sentiment":"neutral","sentiment_score":0.01322475541383028},{"text":"Okay.","start":1193.905,"end":1194.405,"sentiment":"neutral","sentiment_score":0.0738438069820404},{"text":"Hi, baby.","start":1195.25,"end":1195.91,"sentiment":"neutral","sentiment_score":0.31137049198150635}],"sentiment":"neutral","sentiment_score":-0.10351567329572779,"num_words":14,"start":1188.545,"end":1195.91},{"sentences":[{"text":"She's so cute.","start":1199.65,"end":1200.7101,"sentiment":"positive","sentiment_score":0.6401805877685547},{"text":"Yeah.","start":1221.315,"end":1221.6349,"sentiment":"neutral","sentiment_score":0.1537446677684784},{"text":"The delivery fee.","start":1221.6349,"end":1222.4349,"sentiment":"neutral","sentiment_score":0.0260785985738039},{"text":"So since the deliver the router is sorry.","start":1222.4349,"end":1231.5576,"sentiment":"neutral","sentiment_score":-0.0012485631741583347},{"text":"Yes.","start":1244.1051,"end":1244.425,"sentiment":"neutral","sentiment_score":0.0361480675637722}],"sentiment":"neutral","sentiment_score":0.13616761181037873,"num_words":16,"start":1199.65,"end":1244.425},{"sentences":[{"text":"I'm here.","start":1244.425,"end":1245.165,"sentiment":"neutral","sentiment_score":0.05282422713935375},{"text":"Hello?","start":1245.545,"end":1246.045,"sentiment":"neutral","sentiment_score":0.006075176410377026},{"text":"Sorry?","start":1251.1799,"end":1251.6799,"sentiment":"neutral","sentiment_score":-0.02796599268913269},{"text":"Yes.","start":1259.1799,"end":1259.6799,"sentiment":"neutral","sentiment_score":0.021658357232809067},{"text":"Hello?","start":1260.14,"end":1260.64,"sentiment":"neutral","sentiment_score":0.013662983663380146}],"sentiment":"neutral","sentiment_score":0.019846496482690174,"num_words":6,"start":1244.425,"end":1260.64},{"sentences":[{"text":"I'm just gonna yes.","start":1266.4049,"end":1272.105,"sentiment":"neutral","sentiment_score":0.03371198568493128},{"text":"Are you good now with your daughter?","start":1272.6449,"end":1274.345,"sentiment":"neutral","sentiment_score":0.16933609119483403},{"text":"Can we continue?","start":1275.0449,"end":1275.945,"sentiment":"neutral","sentiment_score":0.037589773535728455},{"text":"Okay.","start":1276.8849,"end":1277.3849,"sentiment":"neutral","sentiment_score":0.09908604621887208},{"text":"So alright.","start":1277.445,"end":1279.52,"sentiment":"neutral","sentiment_score":0.13326863944530487}],"sentiment":"neutral","sentiment_score":0.10579960157766062,"num_words":17,"start":1266.4049,"end":1279.52},{"sentences":[{"text":"Right.","start":1280.7001,"end":1280.9401,"sentiment":"neutral","sentiment_score":0.07726246118545532},{"text":"So just to sum up, Rosemary, what Yes.","start":1280.9401,"end":1296.295,"sentiment":"neutral","sentiment_score":0.0793967004865408},{"text":"I'm here.","start":1296.295,"end":1296.8551,"sentiment":"neutral","sentiment_score":0.19190187007188797},{"text":"Can I talk now?","start":1296.8551,"end":1298.055,"sentiment":"neutral","sentiment_score":0.1370084173977375},{"text":"I mean, are you good with that, your daughter now?","start":1298.055,"end":1301.035,"sentiment":"neutral","sentiment_score":0.24289465993642806}],"sentiment":"neutral","sentiment_score":0.16292880296707155,"num_words":25,"start":1280.7001,"end":1301.035},{"sentences":[{"text":"Okay.","start":1303.7351,"end":1304.2351,"sentiment":"neutral","sentiment_score":0.08280904591083527},{"text":"So just to sum up what we have discussed today, for the meantime, you're gonna use Raja's Internet since it's still active.","start":1304.39,"end":1317.43,"sentiment":"neutral","sentiment_score":0.10724587061188438},{"text":"Right?","start":1317.43,"end":1317.93,"sentiment":"neutral","sentiment_score":0.07912442833185196},{"text":"And then on the first, you know what?","start":1321.325,"end":1324.925,"sentiment":"neutral","sentiment_score":0.05691671650856733},{"text":"I can call you on October 1, or you can call us back.","start":1324.925,"end":1328.065,"sentiment":"neutral","sentiment_score":0.059027328800696596}],"sentiment":"neutral","sentiment_score":0.0832007029818164,"num_words":45,"start":1303.7351,"end":1328.065},{"sentences":[{"text":"Do you want me to create a reminder for me to call you and assist you for your plan?","start":1329.165,"end":1334.4601,"sentiment":"neutral","sentiment_score":0.08607619471455875},{"text":"Sure.","start":1337.56,"end":1338.06,"sentiment":"neutral","sentiment_score":0.07279109954833984},{"text":"And is this your best callback number?","start":1338.12,"end":1340.2201,"sentiment":"neutral","sentiment_score":0.04886851246867861},{"text":"Okay.","start":1342.8401,"end":1343.3401,"sentiment":"neutral","sentiment_score":0.04820505157113075},{"text":"I'll let me just take note of your number.","start":1343.7649,"end":1345.9249,"sentiment":"neutral","sentiment_score":0.052902158349752426}],"sentiment":"neutral","sentiment_score":0.06958494224661105,"num_words":37,"start":1329.165,"end":1345.9249},{"sentences":[{"text":"Hold on.","start":1345.9249,"end":1346.6649,"sentiment":"neutral","sentiment_score":0.032119112089276314},{"text":"So that's 447103503.","start":1350.8049,"end":1360.34,"sentiment":"neutral","sentiment_score":0.032904197772343956},{"text":"Correct?","start":1360.34,"end":1360.84,"sentiment":"neutral","sentiment_score":0.031748294830322266},{"text":"Okay.","start":1362.82,"end":1363.32,"sentiment":"neutral","sentiment_score":0.04045576602220535},{"text":"So on October 1, we'll start pressing your plan for twelve months contract with one month free and then additional three months 15% discount.","start":1363.62,"end":1379.3151,"sentiment":"neutral","sentiment_score":0.06759557888532679}],"sentiment":"neutral","sentiment_score":0.05991770230954693,"num_words":31,"start":1345.9249,"end":1379.3151},{"sentences":[{"text":"So we need to process the plan as soon as possible or before the Internet disconnected I mean, on the RAS account so that we can still avail those exemption of discounts.","start":1379.6951,"end":1392.6799,"sentiment":"neutral","sentiment_score":0.07666100561618805},{"text":"Okay?","start":1392.74,"end":1393.24,"sentiment":"neutral","sentiment_score":0.06912422180175781},{"text":"Alright.","start":1395.14,"end":1395.64,"sentiment":"neutral","sentiment_score":0.108695387840271},{"text":"On the day of my call, we'll also process the delivery fee either express postage or the standard delivery.","start":1395.86,"end":1403.065,"sentiment":"neutral","sentiment_score":0.09276817425301201},{"text":"Okay?","start":1403.125,"end":1403.625,"sentiment":"neutral","sentiment_score":0.017077354714274406}],"sentiment":"neutral","sentiment_score":0.08167860101632497,"num_words":54,"start":1379.6951,"end":1403.625},{"sentences":[{"text":"It's $20 and then $30 for the express postage.","start":1408.6449,"end":1413.625,"sentiment":"neutral","sentiment_score":0.0019684376505513987},{"text":"The the delivery?","start":1413.81,"end":1423.9901,"sentiment":"neutral","sentiment_score":0.024131045987208683},{"text":"Sure.","start":1425.0901,"end":1425.41,"sentiment":"neutral","sentiment_score":0.034373678267002106},{"text":"Sure.","start":1425.41,"end":1425.91,"sentiment":"neutral","sentiment_score":0.033546335995197296},{"text":"Yes.","start":1427.0249,"end":1427.4249,"sentiment":"neutral","sentiment_score":0.04081040620803833}],"sentiment":"neutral","sentiment_score":0.013255966485788424,"num_words":15,"start":1408.6449,"end":1427.4249},{"sentences":[{"text":"I'll call you you don't have to decide right now regarding the delivery.","start":1427.4249,"end":1431.5049,"sentiment":"neutral","sentiment_score":0.017859483495927773},{"text":"I can call you back on October 1.","start":1431.5049,"end":1434.0049,"sentiment":"neutral","sentiment_score":0.04575104312971234},{"text":"We will dispatch the yeah.","start":1442.5599,"end":1445.5199,"sentiment":"neutral","sentiment_score":0.03887612596154213},{"text":"We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days.","start":1445.5199,"end":1451.86,"sentiment":"neutral","sentiment_score":0.05993537181480364},{"text":"As long as we dispatch the router, it will take three to five business days once the item ships out on the Australian postage.","start":1452.6399,"end":1461.645,"sentiment":"neutral","sentiment_score":0.03895414554669211}],"sentiment":"neutral","sentiment_score":0.04230611018526057,"num_words":72,"start":1427.4249,"end":1461.645},{"sentences":[{"text":"I I thought Raha is gonna get the router as well.","start":1471.01,"end":1474.95,"sentiment":"neutral","sentiment_score":-0.08348370174115355},{"text":"Is Raha gonna bring the router with him?","start":1479.57,"end":1483.155,"sentiment":"neutral","sentiment_score":-0.030302552971988916},{"text":"No.","start":1492.435,"end":1492.935,"sentiment":"neutral","sentiment_score":-0.1823667138814926},{"text":"Because the Internet if you wanna continue with Raja's account, you will not have a free month through discount and a free router.","start":1493.155,"end":1512.2001,"sentiment":"neutral","sentiment_score":-0.18357922331146573},{"text":"So so but if you want, you if you wanna con I mean, if you want to just continue right now his account, there's no exemption.","start":1515.115,"end":1530.38,"sentiment":"neutral","sentiment_score":-0.018551012357840173}],"sentiment":"neutral","sentiment_score":-0.08764864223590796,"num_words":69,"start":1471.01,"end":1530.38},{"sentences":[{"text":"So you you just have to continue his plan for 60 $9 and 95¢.","start":1531.0801,"end":1538.62,"sentiment":"neutral","sentiment_score":-0.006927806454209181},{"text":"Sure.","start":1543.215,"end":1543.535,"sentiment":"neutral","sentiment_score":0.11246338486671448},{"text":"Sure.","start":1543.535,"end":1544.035,"sentiment":"neutral","sentiment_score":0.1628863513469696},{"text":"Okay.","start":1544.415,"end":1544.915,"sentiment":"neutral","sentiment_score":0.26831018924713135},{"text":"That's a good I mean, that's a better choice with free router and all the discount and the free month, we'll make sure that we'll make sure to call you on the October 1 and start setting up and start creating your plan for twelve months.","start":1545.215,"end":1567.23,"sentiment":"neutral","sentiment_score":0.22935105147569076}],"sentiment":"neutral","sentiment_score":0.1774797872489979,"num_words":63,"start":1531.0801,"end":1567.23},{"sentences":[{"text":"Okay?","start":1567.23,"end":1567.73,"sentiment":"neutral","sentiment_score":0.08887596428394318},{"text":"Alright.","start":1571.325,"end":1571.805,"sentiment":"neutral","sentiment_score":0.3176616430282593},{"text":"Thank you so much for your time and patience.","start":1571.805,"end":1574.065,"sentiment":"positive","sentiment_score":0.4622964925236172},{"text":"Thank you so much, Rosemary.","start":1575.005,"end":1576.625,"sentiment":"positive","sentiment_score":0.5023935496807098},{"text":"If you have further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello? Hi. Hello? Yeah. Yes. About the Internet? Okay. Okay. Sorry? It will take some time. No. That's fine. You can talk with me now. It's okay. I didn't get you, actually. I didn't get you what you're saying. Okay. That's fine. I'll take 12 months contact. I need to well. To well. To well. To well. To well. Yes, ma'am. Yes. Yes. Sorry. How much it will get cost? Laptop is not most, but TV also not most. But how much it will cost per month? For six months? For for six months? Yeah. Six months, 15 percent discount. Only for three months. Why I'm the first why I'm the first one to use this Internet. Right? He is using, but I have I am taking the new one. Right? How you read? It's okay. If it will be same at all, so I have to get the plan back for the six months. 15 percent of discount. After three months, I'm going to pay it at 60. I thought it'll give 15,000 discount, but I'm looking for that. But we are saying for only three months. If I'll take the new connection. If I want to take the new connection, then I'll get six months. Is that? Okay. If anyone will move for here also, they will they will also get this one. Not right. They'll get the full one. Right? What you are saying, I'll get the separate router? You're saying about I'll get the separate tutor. Okay. What he said, he is going to give me some October 4. You talk to Raja. He said I'm he he is going to handle me to on '4. Raja said he's going to disconnect on hold. Hello? Okay. Yep. Yes. Yeah. Now he is with you. Yep. On top of that? On top of that, what is it? Okay. Okay. I'll take That's fine. Not on October 4, '20. Bye. Yeah. He's ending he's ending at 4. Right? He's ending at 4. Right? He's ending at 4. Right? He's ending the connection at 4 on October 4. Yeah. He's disconnecting. Hello? He's disconnecting on fourth. I'll take it on fourth. Mhmm. Sorry? I have to take right now. Okay. I'll take from October 3. For the router? The then I'll start from October 1. I start handfast. Yes. One month fee and three months 15% discount and free. Right? Okay. Right. It is not free delivery. Yeah. It is not free delivery. About the Not now. We are going to home now. Okay? Hello? Yes. Yes. Sorry? Yeah. Yeah. Can you can you now I come here. We'll take this. Yeah. Happy about five Yes. Yeah. Okay. Oh, what's the cost of the set standard delivery? Okay. I'll find out with my partner, and I'll let you know about this. On October. On October first, she'll call? On Okay. Then you'll call on October 1 means when I'll get the router. It will take. Okay. If his connection is ended, can I take on the computer? It will not possible. Sorry? He if he lives here, can I take the connection from that? This plan is different, and that plan is different. Okay. I'll I want to take the new route. If you want. No. I'll take I'll take the new one. I'll get you on my 20 rank. Okay. Okay. Thank you. No worries. No worries. Not ready. 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If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line. Hello?\n\nHi. Hello? Yeah. Yes. About the Internet?\n\nOkay. Okay. Sorry? It will take some time. No.\n\nThat's fine. You can talk with me now. It's okay. I didn't get you, actually. I didn't get you what you're saying.\n\nOkay. That's fine. I'll take 12 months contact. I need to well. To well.\n\nTo well. To well. To well. Yes, ma'am. Yes.\n\nYes. Sorry. How much it will get cost? Laptop is not most, but TV also not most. But how much it will cost per month?\n\nFor six months? For for six months? Yeah. Six months, 15 percent discount. Only for three months.\n\nWhy I'm the first why I'm the first one to use this Internet. Right? He is using, but I have I am taking the new one. Right? How you read?\n\nIt's okay. If it will be same at all, so I have to get the plan back for the six months. 15 percent of discount. After three months, I'm going to pay it at 60. I thought it'll give 15,000 discount, but I'm looking for that.\n\nBut we are saying for only three months. If I'll take the new connection. If I want to take the new connection, then I'll get six months. Is that? Okay.\n\nIf anyone will move for here also, they will they will also get this one. Not right. They'll get the full one. Right? What you are saying, I'll get the separate router?\n\nYou're saying about I'll get the separate tutor. Okay. What he said, he is going to give me some October 4. You talk to Raja. He said I'm he he is going to handle me to on '4.\n\nRaja said he's going to disconnect on hold. Hello? Okay. Yep. Yes.\n\nYeah. Now he is with you. Yep. On top of that? On top of that, what is it?\n\nOkay. Okay. I'll take That's fine. Not on October 4, '20. Bye.\n\nYeah. He's ending he's ending at 4. Right? He's ending at 4. Right?\n\nHe's ending at 4. Right? He's ending the connection at 4 on October 4. Yeah. He's disconnecting.\n\nHello? He's disconnecting on fourth. I'll take it on fourth. Mhmm. Sorry?\n\nI have to take right now. Okay. I'll take from October 3. For the router? The then I'll start from October 1.\n\nI start handfast. Yes. One month fee and three months 15% discount and free. Right? Okay.\n\nRight. It is not free delivery. Yeah. It is not free delivery. About the Not now.\n\nWe are going to home now. Okay? Hello? Yes. Yes.\n\nSorry? Yeah. Yeah. Can you can you now I come here. We'll take this.\n\nYeah. Happy about five Yes. Yeah. Okay. Oh, what's the cost of the set standard delivery?\n\nOkay. I'll find out with my partner, and I'll let you know about this. On October. On October first, she'll call? On Okay.\n\nThen you'll call on October 1 means when I'll get the router. It will take. Okay. If his connection is ended, can I take on the computer? It will not possible.\n\nSorry? He if he lives here, can I take the connection from that? This plan is different, and that plan is different. Okay. I'll I want to take the new route.\n\nIf you want. No. I'll take I'll take the new one. I'll get you on my 20 rank. Okay.\n\nOkay. Thank you. No worries. No worries. Not ready.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.054421715438365936},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.46,"sentiment":"neutral","sentiment_score":0.046390889678150415},{"text":"Thanks.","start":16.975,"end":17.475,"sentiment":"positive","sentiment_score":0.5223212838172913},{"text":"Please stay on the 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fine.","start":156.03499,"end":156.67499,"sentiment":"neutral","sentiment_score":-0.010116888210177422},{"text":"You can talk with me now.","start":156.67499,"end":158.295,"sentiment":"neutral","sentiment_score":0.040336135774850845},{"text":"It's okay.","start":165.9,"end":169.28,"sentiment":"neutral","sentiment_score":0.13914992660284042},{"text":"I didn't get you, actually.","start":200.46,"end":202.33499,"sentiment":"neutral","sentiment_score":-0.20475740730762482},{"text":"I didn't get you what you're saying.","start":205.675,"end":207.855,"sentiment":"neutral","sentiment_score":-0.22908871940204076}],"sentiment":"neutral","sentiment_score":-0.09669659913263538,"num_words":22,"start":156.03499,"end":207.855},{"sentences":[{"text":"Okay.","start":230.91501,"end":231.41501,"sentiment":"neutral","sentiment_score":0.09221664071083067},{"text":"That's fine.","start":231.875,"end":232.695,"sentiment":"neutral","sentiment_score":0.1553744375705719},{"text":"I'll take 12 months 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saying, I'll get the separate router?","start":637.195,"end":639.935,"sentiment":"neutral","sentiment_score":0.037741981653703585}],"sentiment":"neutral","sentiment_score":-0.017759502166882157,"num_words":32,"start":571.185,"end":639.935},{"sentences":[{"text":"You're saying about I'll get the separate tutor.","start":642.51,"end":645.09,"sentiment":"neutral","sentiment_score":0.02500234986655414},{"text":"Okay.","start":660.765,"end":661.265,"sentiment":"neutral","sentiment_score":0.02998651377856731},{"text":"What he said, he is going to give me some October 4.","start":661.72504,"end":667.8251,"sentiment":"neutral","sentiment_score":-0.04687816727285584},{"text":"You talk to Raja.","start":670.51,"end":671.81,"sentiment":"neutral","sentiment_score":-0.061130854301154613},{"text":"He said I'm he he is going to handle me to on 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'20.","start":910.145,"end":914.685,"sentiment":"neutral","sentiment_score":-0.11925827115774154},{"text":"Bye.","start":921.79,"end":922.29,"sentiment":"neutral","sentiment_score":-0.04492675885558128}],"sentiment":"neutral","sentiment_score":-0.03678358097871145,"num_words":12,"start":850.125,"end":922.29},{"sentences":[{"text":"Yeah.","start":934.59,"end":935.07,"sentiment":"neutral","sentiment_score":-0.03143705427646637},{"text":"He's ending he's ending at 4.","start":935.07,"end":937.495,"sentiment":"neutral","sentiment_score":-0.0735422254850467},{"text":"Right?","start":937.495,"end":937.995,"sentiment":"neutral","sentiment_score":-0.05137690529227257},{"text":"He's ending at 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you can you now I come here.","start":1276.96,"end":1279.7001,"sentiment":"neutral","sentiment_score":0.12377619743347168},{"text":"We'll take this.","start":1283.04,"end":1284.18,"sentiment":"neutral","sentiment_score":0.06496261556943257}],"sentiment":"neutral","sentiment_score":0.09486868418753147,"num_words":14,"start":1267.9126,"end":1284.18},{"sentences":[{"text":"Yeah.","start":1288.64,"end":1288.88,"sentiment":"neutral","sentiment_score":0.1488126814365387},{"text":"Happy about five Yes.","start":1288.88,"end":1336.7899,"sentiment":"neutral","sentiment_score":0.17887337133288383},{"text":"Yeah.","start":1371.7201,"end":1372.2201,"sentiment":"neutral","sentiment_score":0.06735841184854507},{"text":"Okay.","start":1393.78,"end":1394.28,"sentiment":"neutral","sentiment_score":0.08431032299995422},{"text":"Oh, what's the cost of the set standard 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ready.","start":1591.665,"end":1592.3251,"sentiment":"neutral","sentiment_score":-0.2454424500465393}],"sentiment":"neutral","sentiment_score":0.15344244407282936,"num_words":9,"start":1568.3651,"end":1592.3251},{"sentences":[{"text":"Bye.","start":1596.4651,"end":1596.9651,"sentiment":"neutral","sentiment_score":-0.1616254448890686}],"sentiment":"neutral","sentiment_score":-0.1616254448890686,"num_words":1,"start":1596.4651,"end":1596.9651}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi, Rosemary. My name is Mary from Airedale.\n\nChannel 1: Thanks. Please stay on the line. Hello?\n\nChannel 0: Hello?\n\nChannel 1: Hi.\n\nChannel 0: Hello.\n\nChannel 1: Hello?\n\nChannel 0: My name is Mary. Yes. Hello. Can you hear me?\n\nChannel 1: Yeah.\n\nChannel 0: I'm sorry. Is it am I speaking with Rosemary?\n\nChannel 1: Yes.\n\nChannel 0: I'm sorry, Rosemary. I can hear you, but the sound or the volume is kinda\n\nChannel 1: About the Internet?\n\nChannel 0: yes. This is Mary from Airtel.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yep. Can you hold give me one moment. Just give me a second. Okay? Hold on.\n\nHello, Rosemary. Thank\n\nChannel 1: Sorry?\n\nChannel 0: you so much for holding. Yes. Did I did I have you a good time? Or I can yes. Did I get you a good time?\n\nOr I can try calling you back tomorrow if you're not free right now.\n\nChannel 1: It will take some time.\n\nChannel 0: Yeah. There are this form that I will need to have you fill in, and I don't think I get you a good time as well. Do you want me to call you tomorrow?\n\nChannel 1: No. That's fine. You can talk with me now.\n\nChannel 0: Okay. Sure. So I so I talked to Raha, and he\n\nChannel 1: It's\n\nChannel 0: confirmed to me that\n\nChannel 1: okay.\n\nChannel 0: to proceed with the cancellation or the disconnection as it is, which is from October 1 to October 4. So while it's still ongoing, We actually can go ahead and proceed with your you connecting to the Internet. However, you will need to, you know, bought I mean, to buy a router for us from us if you don't have one.\n\nChannel 1: I didn't get you, actually.\n\nChannel 0: I'm sorry?\n\nChannel 1: I didn't get you what you're saying.\n\nChannel 0: Yeah. So if you don't have a router, you just have to pay for the delivery fee because it depends on the plan. It depends on the plan. I mean, we actually have a free router. So as long as you are in contract with us, it's going to be a free router.\n\nChannel 1: Okay. That's fine.\n\nChannel 0: Okay? Sure.\n\nChannel 1: I'll take 12 months contact.\n\nChannel 0: Is it going to be a twelve month contract or a twenty four month contract?\n\nChannel 1: I need to well.\n\nChannel 0: Sorry? Is it\n\nChannel 1: To\n\nChannel 0: 12 or\n\nChannel 1: well.\n\nChannel 0: 20\n\nChannel 1: To well.\n\nChannel 0: four?\n\nChannel 1: To well. To\n\nChannel 0: Oh,\n\nChannel 1: well.\n\nChannel 0: twelve. Okay.\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Mhmm.\n\nChannel 1: Yes. Yes.\n\nChannel 0: So\n\nChannel 1: Sorry.\n\nChannel 0: how about so we have here the plan that we are offering, which is the 25 Mbps. This is good for\n\nChannel 1: How much it will get cost?\n\nChannel 0: so this is good for three to five, but since you you also use your TV and laptop, I think it will be\n\nChannel 1: Laptop\n\nChannel 0: best for\n\nChannel 1: is\n\nChannel 0: you to\n\nChannel 1: not most, but TV also not most.\n\nChannel 0: okay. So would you go with the 25 NPPS instead?\n\nChannel 1: But how much it will cost per month?\n\nChannel 0: It's going to be the regular price is $69.95. And hold on.\n\nChannel 1: For six months? For for six months?\n\nChannel 0: Hold on one moment, please. So since this is going to be the same address, we actually offer the six months I'm I'm sure that you've already visited our website knowing that you already have an idea with the six months discount.\n\nChannel 1: Yeah. Six\n\nChannel 0: Yeah.\n\nChannel 1: months,\n\nChannel 0: So for this\n\nChannel 1: 15 percent\n\nChannel 0: yeah.\n\nChannel 1: discount.\n\nChannel 0: Mhmm. Yes, Rosemary. So since this is going to be the same address with an address that is currently active right now, I ask for I mean, this is like, it's going to be a change of owner. Like, that's gonna be the process. However, I made an exemption to have you had the at least three months 15% discount.\n\nChannel 1: Only\n\nChannel 0: Okay?\n\nChannel 1: for three months.\n\nChannel 0: No. The this is yeah. It is three months, and on top of that, you're gonna have a free one month. Okay? So instead of having I mean, instead of not getting everything, like a discount or a free month because the account\n\nChannel 1: Why I'm\n\nChannel 0: will just\n\nChannel 1: the\n\nChannel 0: be\n\nChannel 1: first\n\nChannel 0: changed to your new\n\nChannel 1: why\n\nChannel 0: sorry?\n\nChannel 1: I'm the first one to use this Internet. Right?\n\nChannel 0: I mean, your brother is the I mean, Braha\n\nChannel 1: He\n\nChannel 0: still\n\nChannel 1: is\n\nChannel 0: has\n\nChannel 1: using,\n\nChannel 0: an active\n\nChannel 1: but\n\nChannel 0: account.\n\nChannel 1: I have I am taking the new one. Right?\n\nChannel 0: It's\n\nChannel 1: How\n\nChannel 0: going\n\nChannel 1: you read?\n\nChannel 0: to be the same address, Rosemary.\n\nChannel 1: It's okay. If it will be same at all, so I have to get the plan back for the six\n\nChannel 0: Yes.\n\nChannel 1: months.\n\nChannel 0: Of course. Yes.\n\nChannel 1: 15\n\nChannel 0: You\n\nChannel 1: percent\n\nChannel 0: no.\n\nChannel 1: of discount.\n\nChannel 0: Four three months and one month free. Because this is going to be the same address. And as I've mentioned earlier on your first call, this is going to be an old account since it's going to be the same address. But no worries. I made an exemption.\n\nI already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount.\n\nChannel 1: After three months, I'm going to pay it at 60.\n\nChannel 0: It's $69.95. That's good for your family usage with only two mobile phones, one laptop that you don't normally use.\n\nChannel 1: I thought it'll give 15,000 discount, but I'm looking for that. But we are saying for only three months.\n\nChannel 0: I understand. But, normally, if it's going to be that same address and it has an old account, normally, there's no discount at all. As I've mentioned earlier, since this is an old account, what I am giving is an exemption. It's actually out of our policy.\n\nChannel 1: If I'll take the new connection.\n\nChannel 0: Yeah.\n\nChannel 1: If I want to take the new connection, then I'll get six months. Is that?\n\nChannel 0: It's still going to be the same, actually, since it's it's it's the same address.\n\nChannel 1: Okay.\n\nChannel 0: I I already exhausted my my way for you to be given a discount, though this is going to be the same address where we normally proceed with the plan I mean, with their plans and on their accounts or old accounts in the same address. We're actually the first customer whom I'm I'll be giving the one month free with 15% discount for three months on the same address with the same address. And on and as well, a free\n\nChannel 1: If\n\nChannel 0: router.\n\nChannel 1: anyone will move for here also, they will they will also get this one. Not right. They'll get the full one. Right?\n\nChannel 0: It will still be depending if the address is still serviceable with the network. So once disconnected, we will need to check if the address is still serviceable. What is good I mean, what is better right now, Rosemary, is that we know that this is right now, we know that this address is serviceable with the network. So right now, we can go ahead and proceed with your plan or your preferred plan, not waiting for the disconnection of Raja's account. We can have it active today.\n\nI mean, once you receive the router since you have a free router. I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime.\n\nChannel 1: What you are saying, I'll get the separate router?\n\nChannel 0: Sorry?\n\nChannel 1: You're saying about I'll get the separate tutor.\n\nChannel 0: Yes. It's going to be a free router since you are gonna be with since you prefer the plan for the twelve month plan. You just have to pay for either the standard delivery fee or the\n\nChannel 1: Okay. What he said, he is going to give me some October 4.\n\nChannel 0: sorry?\n\nChannel 1: You talk to Raja. He said I'm\n\nChannel 0: That?\n\nChannel 1: he he is going to handle me to on '4.\n\nChannel 0: I'm sorry. What do you mean?\n\nChannel 1: Raja said he's going to disconnect on hold. Hello?\n\nChannel 0: Yes. I'm here. Yeah. Because the disconnection is set to October 4.\n\nChannel 1: Okay.\n\nChannel 0: But here's the thing. If you still want to use that Internet right now since it's still active with Raja, you can still use it. And before they move out, before October 4, we can go ahead and start the the your plan. But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount. But this needs to be done before October 4 because during those time, we know that this current address is serviceable with the network.\n\nYou get my point? But if you alright. Okay. So right now, Raha has an active account. Right?\n\nYou're still using\n\nChannel 1: Yep.\n\nChannel 0: Raha's Internet connection.\n\nChannel 1: Yes.\n\nChannel 0: Right? So right now, Raja's address is serviceable with our network because he are with us. I mean, he is with us. I'm sorry. So\n\nChannel 1: Yeah. Now he is\n\nChannel 0: if,\n\nChannel 1: with you. Yep.\n\nChannel 0: yes. So if he'll so right now, since we know and we are positive that this address is serviceable with our network, that's why I'm really offering you for a plan I mean, for you to have an account as well with the same address. Again, normally, what's gonna happen with the same address is since it's the same address and the old account is going to be a what do you mean? It's I mean, there's no discount or promotion or free router just for continuation, but I made an exemption to have you still had a promotion or discount exemption for 15% for three months and the on top of it, a free month. So\n\nChannel 1: On top\n\nChannel 0: if\n\nChannel 1: of\n\nChannel 0: in any case that\n\nChannel 1: that?\n\nChannel 0: sorry?\n\nChannel 1: On top of that, what is it?\n\nChannel 0: It's the free router. You have the free router, the three months fifteen percent discount, and one month additional\n\nChannel 1: Okay.\n\nChannel 0: freight. You get all of those, which we which I don't normally provide to other customer in the same\n\nChannel 1: Okay.\n\nChannel 0: address. Because I I was I I mean, I I just kinda enjoy our I mean, our conversation earlier with your daughter. That's why I wanna make sure that you guys will be connected to the Internet because that's also Raja's concern. Raja also wants you to still be connected to the Internet as soon as possible before the disconnection date. So it's your call whether you want it to be processed today or before October 4.\n\nIt's your call. You decide.\n\nChannel 1: I'll take That's fine.\n\nChannel 0: Do you\n\nChannel 1: Not\n\nChannel 0: want us\n\nChannel 1: on October 4,\n\nChannel 0: proceed\n\nChannel 1: '20.\n\nChannel 0: today? On October 4, Raja's\n\nChannel 1: Bye.\n\nChannel 0: service will be disconnected, and you'll no longer have an access to his account. I mean, to his service or Internet connection.\n\nChannel 1: Yeah. He's ending\n\nChannel 0: And that's\n\nChannel 1: he's\n\nChannel 0: gonna\n\nChannel 1: ending at 4. Right?\n\nChannel 0: Sorry?\n\nChannel 1: He's ending at 4. Right?\n\nChannel 0: I'm sorry. What's that again?\n\nChannel 1: He's ending at 4. Right? He's ending the connection at 4 on October 4.\n\nChannel 0: You mean disconnecting?\n\nChannel 1: Yeah. He's disconnecting. Hello?\n\nChannel 0: Yes. I'm here.\n\nChannel 1: He's disconnecting on fourth. I'll take it on fourth. Mhmm.\n\nChannel 0: Yeah. So you're gonna take his Internet.\n\nChannel 1: Sorry?\n\nChannel 0: You're gonna take his Internet in the same address. So that's what I am offering to you today. I mean, right now so that you still have your free router and\n\nChannel 1: I\n\nChannel 0: an\n\nChannel 1: have\n\nChannel 0: exemption\n\nChannel 1: to take\n\nChannel 0: for?\n\nChannel 1: right now.\n\nChannel 0: No. I mean, you can make or create the plan or start the plan from October one to three before Raja's account is disconnected. For\n\nChannel 1: Okay.\n\nChannel 0: us,\n\nChannel 1: I'll take from October 3.\n\nChannel 0: could you call us or can you call us earlier October 4? Because the the delivery time frame for the router usually takes three to five days for a standard.\n\nChannel 1: For the router?\n\nChannel 0: Yes. The free router.\n\nChannel 1: The then I'll start from October 1.\n\nChannel 0: No. Because I what I mean is that if you wait for October for disconnection and you still don't have the free router with you, you'll have a I I think it's three to five business days for you to receive the router. So what I am suggesting is for you to start the plan at the first because the delivery time frame of the router usually takes three to five business days. So,\n\nChannel 1: I start\n\nChannel 0: hopefully,\n\nChannel 1: handfast.\n\nChannel 0: this first. Okay? So and we agree with the three months discount plus one month free and free router. Are we\n\nChannel 1: Yes.\n\nChannel 0: do we agree okay. So so for that one, for us to dispatch the router,\n\nChannel 1: One month fee\n\nChannel 0: though,\n\nChannel 1: and three months 15% discount and free.\n\nChannel 0: of course,\n\nChannel 1: Right?\n\nChannel 0: I'll give it to you all. Yes.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So I know we're not gonna process it today, but setting our expectation, the delivery fee for the standard postage, which takes three to five business days, is $20. That's the only payment that you're gonna have. And,\n\nChannel 1: Right.\n\nChannel 0: also, for the express postage, it's going to it's going to take one to two business days. So the payment will need to be done or processed on October 1 so that we can dispatch your router as soon as possible, and then you get to have your Internet under, Rahat's\n\nChannel 1: It is not\n\nChannel 0: account.\n\nChannel 1: free delivery.\n\nChannel 0: Sorry?\n\nChannel 1: Yeah. It is not free delivery.\n\nChannel 0: No. The router is already free, so customers shoulder the delivery fee. I'm sorry? I'm sorry. I thought you're not talking to me.\n\nOh, sure. Okay. Hi, baby. She's so cute. Yeah.\n\nThe delivery fee. So since the deliver the router is\n\nChannel 1: About the\n\nChannel 0: sorry. Yes. I'm here. Hello?\n\nChannel 1: Not now. We are going to home now. Okay?\n\nChannel 0: Sorry?\n\nChannel 1: Hello?\n\nChannel 0: Yes. Hello?\n\nChannel 1: Yes. Yes.\n\nChannel 0: I'm just gonna\n\nChannel 1: Sorry?\n\nChannel 0: yes. Are you good now with your daughter? Can we continue?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay.\n\nChannel 1: Can you can\n\nChannel 0: So\n\nChannel 1: you now I\n\nChannel 0: alright.\n\nChannel 1: come here.\n\nChannel 0: Right. So just to sum up, Rosemary,\n\nChannel 1: We'll\n\nChannel 0: what\n\nChannel 1: take this. Yeah. Happy about five\n\nChannel 0: Yes. I'm here. Can I talk now? I mean, are you good with that, your daughter now? Okay.\n\nSo just to sum up what we have discussed today, for the meantime, you're gonna use Raja's Internet since it's still active. Right? And then on the first, you know what? I can call you on October 1, or you can call us back. Do you want me to create a reminder for me to call you and assist you for your plan?\n\nChannel 1: Yes.\n\nChannel 0: Sure. And is this your best callback number? Okay. I'll let me just take note of your number. Hold on.\n\nSo that's 447103503. Correct? Okay. So on October 1, we'll start pressing your plan for twelve months contract\n\nChannel 1: Yeah.\n\nChannel 0: with one month free and then additional three months 15% discount. So we need to process the plan as soon as possible or before the Internet disconnected I mean, on the RAS account so that we can still avail those exemption of discounts. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. On the day of my call, we'll also process the delivery fee either express postage or the standard delivery. Okay?\n\nChannel 1: Oh, what's the cost of the set standard delivery?\n\nChannel 0: It's $20 and then $30 for the express postage. The\n\nChannel 1: Okay. I'll find out with my partner, and I'll let you know about this. On\n\nChannel 0: the\n\nChannel 1: October.\n\nChannel 0: delivery?\n\nChannel 1: On October\n\nChannel 0: Sure.\n\nChannel 1: first,\n\nChannel 0: Sure.\n\nChannel 1: she'll call?\n\nChannel 0: Yes.\n\nChannel 1: On\n\nChannel 0: I'll call you you don't have to decide right now regarding the delivery. I can call you back on October 1.\n\nChannel 1: Okay. Then you'll call on October 1 means when I'll get the router.\n\nChannel 0: We will\n\nChannel 1: It will take.\n\nChannel 0: dispatch the yeah. We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As\n\nChannel 1: Okay.\n\nChannel 0: long as we dispatch the router, it will take three to five business days once the item ships out on the Australian\n\nChannel 1: If\n\nChannel 0: postage.\n\nChannel 1: his connection is ended, can I take on the computer? It will not possible.\n\nChannel 0: I I thought Raha is gonna get the router as well.\n\nChannel 1: Sorry?\n\nChannel 0: Is Raha gonna bring the router with him?\n\nChannel 1: He if he lives here, can I take the connection from that?\n\nChannel 0: No. Because the\n\nChannel 1: This\n\nChannel 0: Internet\n\nChannel 1: plan is different, and that plan is different.\n\nChannel 0: if you wanna continue with Raja's account, you will not have a free month through discount and a free router.\n\nChannel 1: Okay.\n\nChannel 0: So\n\nChannel 1: I'll\n\nChannel 0: so\n\nChannel 1: I\n\nChannel 0: but\n\nChannel 1: want\n\nChannel 0: if you\n\nChannel 1: to\n\nChannel 0: want,\n\nChannel 1: take\n\nChannel 0: you if you wanna\n\nChannel 1: the new route.\n\nChannel 0: con I\n\nChannel 1: If you want.\n\nChannel 0: mean, if you want to just continue right now his account, there's no exemption. So you you just have to continue his plan for 60\n\nChannel 1: No.\n\nChannel 0: $9\n\nChannel 1: I'll\n\nChannel 0: and\n\nChannel 1: take\n\nChannel 0: 95¢.\n\nChannel 1: I'll take the new one. I'll get you on my 20 rank.\n\nChannel 0: Sure. Sure. Okay. That's a good I mean, that's a better choice with free router and all the discount and the free month, we'll make sure that we'll make sure to call you on the October 1 and\n\nChannel 1: Okay.\n\nChannel 0: start setting up and start creating your plan for twelve months. Okay?\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you so much for\n\nChannel 1: Thank\n\nChannel 0: your time\n\nChannel 1: you.\n\nChannel 0: and patience.\n\nChannel 1: No worries.\n\nChannel 0: Thank you so much, Rosemary. If\n\nChannel 1: No\n\nChannel 0: you\n\nChannel 1: worries.\n\nChannel 0: have further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to assist. Okay? My name is Mary. Have a great day.\n\nChannel 1: Not ready. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.64,"sentiment":"neutral","sentiment_score":0.054421715438365936},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.64,"end":5.46,"sentiment":"neutral","sentiment_score":0.046390889678150415}],"sentiment":"neutral","sentiment_score":0.04686329119345721,"channel":1,"num_words":17,"start":0.24,"end":5.46},{"sentences":[{"text":"Hi, Rosemary.","start":9.28,"end":10.099999,"sentiment":"neutral","sentiment_score":0.1922289878129959},{"text":"My name is Mary from Airedale.","start":10.16,"end":11.94,"sentiment":"neutral","sentiment_score":0.20233305792013803}],"sentiment":"neutral","sentiment_score":0.1998070403933525,"channel":0,"num_words":8,"start":9.28,"end":11.94},{"sentences":[{"text":"Thanks.","start":16.975,"end":17.475,"sentiment":"positive","sentiment_score":0.5223212838172913},{"text":"Please stay on the line.","start":17.855,"end":19.235,"sentiment":"neutral","sentiment_score":0.30075865387916567},{"text":"Hello?","start":29.619999,"end":30.119999,"sentiment":"neutral","sentiment_score":0.05658744275569916}],"sentiment":"neutral","sentiment_score":0.2975288565669741,"channel":1,"num_words":7,"start":16.975,"end":30.119999},{"sentences":[{"text":"Hello?","start":30.84,"end":31.34,"sentiment":"neutral","sentiment_score":0.03939640149474144}],"sentiment":"neutral","sentiment_score":0.03939640149474144,"channel":0,"num_words":1,"start":30.84,"end":31.34},{"sentences":[{"text":"Hi.","start":32.34,"end":32.84,"sentiment":"neutral","sentiment_score":0.043433740735054016}],"sentiment":"neutral","sentiment_score":0.043433740735054016,"channel":1,"num_words":1,"start":32.34,"end":32.84},{"sentences":[{"text":"Hello.","start":35.16,"end":35.559998,"sentiment":"neutral","sentiment_score":0.03235197067260742}],"sentiment":"neutral","sentiment_score":0.03235197067260742,"channel":0,"num_words":1,"start":35.16,"end":35.559998},{"sentences":[{"text":"Hello?","start":35.3,"end":35.8,"sentiment":"neutral","sentiment_score":0.02481629140675068}],"sentiment":"neutral","sentiment_score":0.02481629140675068,"channel":1,"num_words":1,"start":35.3,"end":35.8},{"sentences":[{"text":"My name is Mary.","start":35.559998,"end":36.62,"sentiment":"neutral","sentiment_score":0.04005611874163151},{"text":"Yes.","start":36.76,"end":37.079998,"sentiment":"neutral","sentiment_score":0.03085380047559738},{"text":"Hello.","start":37.079998,"end":37.32,"sentiment":"neutral","sentiment_score":0.012818637304008009},{"text":"Can you hear me?","start":37.32,"end":38.3,"sentiment":"neutral","sentiment_score":-0.0002931775525212288}],"sentiment":"neutral","sentiment_score":0.02027242025360465,"channel":0,"num_words":10,"start":35.559998,"end":38.3},{"sentences":[{"text":"Yeah.","start":38.579998,"end":39.079998,"sentiment":"neutral","sentiment_score":-0.01871635392308235}],"sentiment":"neutral","sentiment_score":-0.01871635392308235,"channel":1,"num_words":1,"start":38.579998,"end":39.079998},{"sentences":[{"text":"I'm sorry.","start":41.239998,"end":41.98,"sentiment":"neutral","sentiment_score":-0.0726768858730793},{"text":"Is it am I speaking with Rosemary?","start":42.199997,"end":44.105,"sentiment":"neutral","sentiment_score":-0.026973558323723928}],"sentiment":"neutral","sentiment_score":-0.03712985333469179,"channel":0,"num_words":9,"start":41.239998,"end":44.105},{"sentences":[{"text":"Yes.","start":44.885002,"end":45.385002,"sentiment":"neutral","sentiment_score":-0.019555481150746346}],"sentiment":"neutral","sentiment_score":-0.019555481150746346,"channel":1,"num_words":1,"start":44.885002,"end":45.385002},{"sentences":[{"text":"I'm sorry, Rosemary.","start":45.925,"end":46.985,"sentiment":"neutral","sentiment_score":-0.06881516923507054},{"text":"I can hear you, but the sound or the volume is kinda","start":47.045002,"end":52.265,"sentiment":"neutral","sentiment_score":-0.09176111655930679}],"sentiment":"neutral","sentiment_score":-0.08717192709445953,"channel":0,"num_words":15,"start":45.925,"end":52.265},{"sentences":[{"text":"About the Internet?","start":58.260002,"end":59.32,"sentiment":"neutral","sentiment_score":-0.035233134403824806}],"sentiment":"neutral","sentiment_score":-0.035233134403824806,"channel":1,"num_words":3,"start":58.260002,"end":59.32},{"sentences":[{"text":"yes.","start":61.94,"end":62.34,"sentiment":"neutral","sentiment_score":0.015320884063839912},{"text":"This is Mary from Airtel.","start":62.34,"end":63.8,"sentiment":"neutral","sentiment_score":0.027707480266690253}],"sentiment":"neutral","sentiment_score":0.0256430475662152,"channel":0,"num_words":6,"start":61.94,"end":63.8},{"sentences":[{"text":"Okay.","start":64.645,"end":65.045,"sentiment":"neutral","sentiment_score":0.04107676446437836},{"text":"Okay.","start":65.045,"end":65.545,"sentiment":"neutral","sentiment_score":0.04967942833900452}],"sentiment":"neutral","sentiment_score":0.04537809640169144,"channel":1,"num_words":2,"start":64.645,"end":65.545},{"sentences":[{"text":"Yep.","start":66.26,"end":66.66,"sentiment":"neutral","sentiment_score":0.05952562019228935},{"text":"Can you hold give me one moment.","start":66.66,"end":69.0,"sentiment":"neutral","sentiment_score":0.029803348971264704},{"text":"Just give me a second.","start":69.62,"end":71.115,"sentiment":"neutral","sentiment_score":0.009201284870505333},{"text":"Okay?","start":71.115,"end":71.354996,"sentiment":"neutral","sentiment_score":0.009547743014991283},{"text":"Hold on.","start":71.354996,"end":72.095,"sentiment":"neutral","sentiment_score":-0.00028438540175557137}],"sentiment":"neutral","sentiment_score":0.020195903722196817,"channel":0,"num_words":16,"start":66.26,"end":72.095},{"sentences":[{"text":"Hello, 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Rosemary.","start":1575.005,"end":1576.625,"sentiment":"positive","sentiment_score":0.5023935496807098},{"text":"If","start":1577.085,"end":1577.325,"sentiment":"neutral","sentiment_score":-0.006348405033349991}],"sentiment":"positive","sentiment_score":0.4176032238950332,"channel":0,"num_words":6,"start":1575.005,"end":1577.325},{"sentences":[{"text":"No","start":1577.165,"end":1577.405,"sentiment":"neutral","sentiment_score":-0.02930907905101776}],"sentiment":"neutral","sentiment_score":-0.02930907905101776,"channel":1,"num_words":1,"start":1577.165,"end":1577.405},{"sentences":[{"text":"you","start":1577.325,"end":1577.405,"sentiment":"neutral","sentiment_score":0.02734704315662384}],"sentiment":"neutral","sentiment_score":0.02734704315662384,"channel":0,"num_words":1,"start":1577.325,"end":1577.405},{"sentences":[{"text":"worries.","start":1577.405,"end":1577.88,"sentiment":"neutral","sentiment_score":-0.04648399353027344}],"sentiment":"neutral","sentiment_score":-0.04648399353027344,"channel":1,"num_words":1,"start":1577.405,"end":1577.88},{"sentences":[{"text":"have further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to assist.","start":1577.405,"end":1586.66,"sentiment":"neutral","sentiment_score":0.11807213377739702},{"text":"Okay?","start":1586.66,"end":1586.98,"sentiment":"neutral","sentiment_score":0.22958533465862271},{"text":"My name is Mary.","start":1586.98,"end":1588.04,"sentiment":"neutral","sentiment_score":0.3085916042327881},{"text":"Have a great day.","start":1588.26,"end":1589.3201,"sentiment":"positive","sentiment_score":0.6977506577968597}],"sentiment":"neutral","sentiment_score":0.20435065212281975,"channel":0,"num_words":37,"start":1577.405,"end":1589.3201},{"sentences":[{"text":"Not ready.","start":1591.665,"end":1592.3251,"sentiment":"neutral","sentiment_score":-0.2454424500465393},{"text":"Bye.","start":1596.4651,"end":1596.9651,"sentiment":"neutral","sentiment_score":-0.1616254448890686}],"sentiment":"neutral","sentiment_score":-0.21750344832738241,"channel":1,"num_words":3,"start":1591.665,"end":1596.9651},{"sentences":[{"text":"Bye bye.","start":1597.803,"end":1602.063,"sentiment":"neutral","sentiment_score":-0.10963315144181252}],"sentiment":"neutral","sentiment_score":-0.10963315144181252,"channel":0,"num_words":2,"start":1597.803,"end":1602.063}]},"summary":{"result":"success","short":"A representative from Airedale calls Rosemary to confirm her cancellation and disconnection of her internet plan. They offer a 15% discount for the first month and a free router for the next three months. Rosemary is confused about the discount and needs to purchase a new router. The discount is only for three months and the representative explains that they cannot offer a discount for a six-month plan. The customer is advised to start the plan at the beginning of October and to call back to make any changes to their plan."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Hi, Rosemary.","start_word":1,"end_word":18,"intents":[{"intent":"Confirm availability","confidence_score":0.5875645},{"intent":"Confirm availability","confidence_score":0.59153277},{"intent":"Confirm availability","confidence_score":0.020596277}]},{"text":"Is it am I speaking with Rosemary? Yes.","start_word":49,"end_word":56,"intents":[{"intent":"Confirm understanding","confidence_score":0.039703928}]},{"text":"Or I can try calling you back tomorrow if you're not free right now. It will take some time.","start_word":129,"end_word":147,"intents":[{"intent":"Request call back","confidence_score":0.033207107}]},{"text":"There are this form that I will need to have you fill in, and I don't think I get you a good time as well. Do you want me to call you tomorrow? No.","start_word":149,"end_word":182,"intents":[{"intent":"Send form","confidence_score":0.0033863825}]},{"text":"how about so we have here the plan that we are offering, which is the 25 Mbps. This is good for How much it will get cost?","start_word":390,"end_word":416,"intents":[{"intent":"Inquire about plan details","confidence_score":0.00090786803}]},{"text":"to be the same address, Rosemary. It's okay.","start_word":706,"end_word":713,"intents":[{"intent":"Explain address","confidence_score":0.00034159978},{"intent":"Confirm address","confidence_score":0.05215985}]},{"text":"15 You percent no. of discount.","start_word":736,"end_word":741,"intents":[{"intent":"Offer no discount","confidence_score":0.000114877264}]},{"text":"I already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount.","start_word":790,"end_word":819,"intents":[{"intent":"Collaborate with team","confidence_score":0.0060435673}]},{"text":"It's $69.95.","start_word":830,"end_word":831,"intents":[{"intent":"Explain pricing","confidence_score":0.010600787}]},{"text":"I thought it'll give 15,000 discount, but I'm looking for that. But we are saying for only three months. I understand.","start_word":850,"end_word":870,"intents":[{"intent":"Clarify reason for discount","confidence_score":0.00036258943}]},{"text":"So once disconnected, we will need to check if the address is still serviceable.","start_word":1074,"end_word":1087,"intents":[{"intent":"Disconnect router","confidence_score":0.15648705},{"intent":"Disconnect router","confidence_score":0.30491108},{"intent":"Update address","confidence_score":0.0005729362}]},{"text":"I mean, once you receive the router since you have a free router. I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime.","start_word":1147,"end_word":1180,"intents":[{"intent":"Use router","confidence_score":0.018105853}]},{"text":"But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount.","start_word":1339,"end_word":1358,"intents":[{"intent":"Provide promotion","confidence_score":0.0152231995}]},{"text":"It's the free router. You have the free router, the three months fifteen percent discount, and one month additional Okay. freight.","start_word":1576,"end_word":1596,"intents":[{"intent":"Offer router plan","confidence_score":0.016297432},{"intent":"Offer free router","confidence_score":0.020705042},{"intent":"Confirm router connection","confidence_score":0.003205672}]},{"text":"You have the free router, the three months fifteen percent discount, and one month additional Okay. freight.","start_word":1580,"end_word":1596,"intents":[{"intent":"Provide discount","confidence_score":0.07004005}]},{"text":"On October 4, Raja's Bye. service will be disconnected, and you'll no longer have an access to his account. I mean, to his service or Internet connection. Yeah.","start_word":1713,"end_word":1740,"intents":[{"intent":"Disconnect connection","confidence_score":0.15579337}]},{"text":"I mean, right now so that you still have your free router and I an have exemption to take for? right now.","start_word":1822,"end_word":1843,"intents":[{"intent":"Provide router instructions","confidence_score":0.0013821118}]},{"text":"Do you want me to create a reminder for me to call you and assist you for your plan? Yes. Sure.","start_word":2330,"end_word":2350,"intents":[{"intent":"Remind about plan","confidence_score":0.0016894598}]},{"text":"Oh, what's the cost of the set standard delivery?","start_word":2456,"end_word":2464,"intents":[{"intent":"Determine delivery cost","confidence_score":0.0064559984}]},{"text":"I'll find out with my partner, and I'll let you know about this. On the October.","start_word":2475,"end_word":2490,"intents":[{"intent":"Provide information","confidence_score":0.0008137655}]},{"text":"On October Sure. first, Sure. she'll call? Yes. On I'll call you you don't have to decide right now regarding the delivery. I can call you back on October 1. Okay. Then you'll call on October 1 means when I'll get the router. We will It will take. dispatch the yeah. We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As Okay.","start_word":2492,"end_word":2566,"intents":[{"intent":"Confirm delivery date","confidence_score":0.027635854}]},{"text":"We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As Okay.","start_word":2543,"end_word":2566,"intents":[{"intent":"Dispatch router","confidence_score":0.008454747}]},{"text":"No. Because the This Internet plan is different, and that plan is different. if you wanna continue with Raja's account, you will not have a free month through discount and a free router. Okay.","start_word":2637,"end_word":2670,"intents":[{"intent":"Confirm free plan","confidence_score":0.005960631}]},{"text":"if you wanna continue with Raja's account, you will not have a free month through discount and a free router. Okay.","start_word":2650,"end_word":2670,"intents":[{"intent":"Continue with account","confidence_score":0.027061569}]},{"text":"start setting up and start creating your plan for twelve months. Okay? Okay.","start_word":2776,"end_word":2788,"intents":[{"intent":"Set up plan","confidence_score":0.214543}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi, Rosemary. My name is Mary from Airedale.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.10930859297513962},{"text":"Thanks.","start_word":25,"end_word":25,"sentiment":"positive","sentiment_score":0.5223212838172913},{"text":"Please stay on the line. Hello? Hello? Hi. Hello. Hello? My name is Mary. Yes. Hello. Can you hear me? Yeah. I'm sorry. Is it am I speaking with Rosemary? Yes. I'm sorry, Rosemary. I can hear you, but the sound or the volume is kinda About the Internet? yes. This is Mary from Airtel. Okay. Okay. Yep. Can you hold give me one moment. Just give me a second. Okay? Hold on. Hello, Rosemary. Thank Sorry? you so much for holding. Yes. Did I did I have you a good time? Or I can yes. Did I get you a good time? Or I can try calling you back tomorrow if you're not free right now. It will take some time. Yeah. There are this form that I will need to have you fill in, and I don't think I get you a good time as well. Do you want me to call you tomorrow? No. That's fine. You can talk with me now. Okay. Sure. So I so I talked to Raha, and he It's confirmed to me that okay. to proceed with the cancellation or the disconnection as it is, which is from October 1 to October 4. So while it's still ongoing, We actually can go ahead and proceed with your you connecting to the Internet. However, you will need to, you know, bought I mean, to buy a router for us from us if you don't have one. I didn't get you, actually. I'm sorry? I didn't get you what you're saying. Yeah. So if you don't have a router, you just have to pay for the delivery fee because it depends on the plan. It depends on the plan. I mean, we actually have a free router. So as long as you are in contract with us, it's going to be a free router. Okay. That's fine. Okay? Sure. I'll take 12 months contact. Is it going to be a twelve month contract or a twenty four month contract? I need to well. Sorry? Is it To 12 or well. 20 To well. four? To well. To Oh, well. twelve. Okay. Yes, ma'am. Mhmm. Yes. Yes. So Sorry. how about so we have here the plan that we are offering, which is the 25 Mbps. This is good for How much it will get cost? so this is good for three to five, but since you you also use your TV and laptop, I think it will be Laptop best for is you to not most, but TV also not most. okay. So would you go with the 25 NPPS instead? But how much it will cost per month? It's going to be the regular price is $69.95. And hold on. For six months? For for six months? Hold on one moment, please. So since this is going to be the same address, we actually offer the six months I'm I'm sure that you've already visited our website knowing that you already have an idea with the six months discount. Yeah. Six Yeah. months, So for this 15 percent yeah. discount. Mhmm. Yes, Rosemary. So since this is going to be the same address with an address that is currently active right now, I ask for I mean, this is like, it's going to be a change of owner. Like, that's gonna be the process. However, I made an exemption to have you had the at least three months 15% discount. Only Okay? for three months. No. The this is yeah. It is three months, and on top of that, you're gonna have a free one month. Okay? So instead of having I mean, instead of not getting everything, like a discount or a free month because the account Why I'm will just the be first changed to your new why sorry? I'm the first one to use this Internet. Right? I mean, your brother is the I mean, Braha He still is has using, an active but account. I have I am taking the new one. Right? It's How going you read? to be the same address, Rosemary. It's okay. If it will be same at all, so I have to get the plan back for the six Yes. months. Of course. Yes. 15 You percent no. of discount. Four three months and one month free. Because this is going to be the same address. And as I've mentioned earlier on your first call, this is going to be an old account since it's going to be the same address. But no worries. I made an exemption. I already collaborated with the team to at least give you an exemption for one month free with free router and on top of it, three months fifteen percent discount. After three months, I'm going to pay it at 60. It's $69.95.","start_word":26,"end_word":831,"sentiment":"neutral","sentiment_score":0.03834028973154003},{"text":"That's good for your family usage with only two mobile phones, one laptop that you don't normally use.","start_word":832,"end_word":849,"sentiment":"positive","sentiment_score":0.4891511797904968},{"text":"I thought it'll give 15,000 discount, but I'm looking for that. But we are saying for only three months. I understand. But, normally, if it's going to be that same address and it has an old account, normally, there's no discount at all. As I've mentioned earlier, since this is an old account, what I am giving is an exemption.","start_word":850,"end_word":909,"sentiment":"neutral","sentiment_score":-0.14402605593204498},{"text":"It's actually out of our policy.","start_word":910,"end_word":915,"sentiment":"negative","sentiment_score":-0.3393419682979584},{"text":"If I'll take the new connection. Yeah. If I want to take the new connection, then I'll get six months. Is that? It's still going to be the same, actually, since it's it's it's the same address. Okay. I I already exhausted my my way for you to be given a discount, though this is going to be the same address where we normally proceed with the plan I mean, with their plans and on their accounts or old accounts in the same address. We're actually the first customer whom I'm I'll be giving the one month free with 15% discount for three months on the same address with the same address. And on and as well, a free If router. anyone will move for here also, they will they will also get this one. Not right. They'll get the full one. Right? It will still be depending if the address is still serviceable with the network. So once disconnected, we will need to check if the address is still serviceable.","start_word":916,"end_word":1086,"sentiment":"neutral","sentiment_score":-0.025417446371233256},{"text":"What is good I mean, what is better right now, Rosemary, is that we know that this is right now, we know that this address is serviceable with the network.","start_word":1087,"end_word":1116,"sentiment":"positive","sentiment_score":0.4098283648490906},{"text":"So right now, we can go ahead and proceed with your plan or your preferred plan, not waiting for the disconnection of Raja's account.","start_word":1117,"end_word":1140,"sentiment":"neutral","sentiment_score":0.31973326206207275},{"text":"We can have it active today. I mean, once you receive the router since you have a free router. I mean, since you have a free router, once you receive the router, you can get connected to your Internet anytime.","start_word":1141,"end_word":1180,"sentiment":"positive","sentiment_score":0.4146873354911804},{"text":"What you are saying, I'll get the separate router? Sorry? You're saying about I'll get the separate tutor. Yes. It's going to be a free router since you are gonna be with since you prefer the plan for the twelve month plan. You just have to pay for either the standard delivery fee or the Okay. What he said, he is going to give me some October 4. sorry? You talk to Raja. He said I'm That? he he is going to handle me to on '4. I'm sorry. What do you mean? Raja said he's going to disconnect on hold. Hello? Yes. I'm here. Yeah. Because the disconnection is set to October 4. Okay. But here's the thing. If you still want to use that Internet right now since it's still active with Raja, you can still use it. And before they move out, before October 4, we can go ahead and start the the your plan. But I'll be still giving you the same promotion or exemption, which is the one month free and 15% discount. But this needs to be done before October 4 because during those time, we know that this current address is serviceable with the network. You get my point? But if you alright. Okay. So right now, Raha has an active account. Right? You're still using Yep. Raha's Internet connection. Yes. Right? So right now, Raja's address is serviceable with our network because he are with us. I mean, he is with us. I'm sorry. So Yeah. Now he is if, with you. Yep. yes.","start_word":1181,"end_word":1442,"sentiment":"neutral","sentiment_score":0.06959713526240742},{"text":"So if he'll so right now, since we know and we are positive that this address is serviceable with our network, that's why I'm really offering you for a plan I mean, for you to have an account as well with the same address.","start_word":1443,"end_word":1486,"sentiment":"positive","sentiment_score":0.37886008620262146},{"text":"Again, normally, what's gonna happen with the same address is since it's the same address and the old account is going to be a what do you mean? It's I mean, there's no discount or promotion or free router just for continuation, but I made an exemption to have you still had a promotion or discount exemption for 15% for three months and the on top of it, a free month. So On top if of in any case that that? sorry? On top of that, what is it? It's the free router. You have the free router, the three months fifteen percent discount, and one month additional Okay. freight. You get all of those, which we which I don't normally provide to other customer in the same Okay. address.","start_word":1487,"end_word":1616,"sentiment":"neutral","sentiment_score":0.0910741463303566},{"text":"Because I I was I I mean, I I just kinda enjoy our I mean, our conversation earlier with your daughter.","start_word":1617,"end_word":1637,"sentiment":"positive","sentiment_score":0.38865622878074646},{"text":"That's why I wanna make sure that you guys will be connected to the Internet because that's also Raja's concern. Raja also wants you to still be connected to the Internet as soon as possible before the disconnection date. So it's your call whether you want it to be processed today or before October 4. It's your call. You decide. I'll take That's fine. Do you Not want us on October 4, proceed '20. today? On October 4, Raja's Bye. service will be disconnected, and you'll no longer have an access to his account. I mean, to his service or Internet connection. Yeah. He's ending And that's he's gonna ending at 4. Right? Sorry? He's ending at 4. Right? I'm sorry. What's that again? He's ending at 4. Right? He's ending the connection at 4 on October 4. You mean disconnecting? Yeah. He's disconnecting. Hello? Yes. I'm here. He's disconnecting on fourth. I'll take it on fourth. Mhmm. Yeah. So you're gonna take his Internet. Sorry? You're gonna take his Internet in the same address.","start_word":1638,"end_word":1812,"sentiment":"neutral","sentiment_score":0.003301539888073291},{"text":"So that's what I am offering to you today.","start_word":1813,"end_word":1821,"sentiment":"positive","sentiment_score":0.4243720471858978},{"text":"I mean, right now so that you still have your free router and I an have exemption to take for? right now. No. I mean, you can make or create the plan or start the plan from October one to three before Raja's account is disconnected. For Okay. us, I'll take from October 3. could you call us or can you call us earlier October 4? Because the the delivery time frame for the router usually takes three to five days for a standard. For the router? Yes. The free router. The then I'll start from October 1. No. Because I what I mean is that if you wait for October for disconnection and you still don't have the free router with you, you'll have a I I think it's three to five business days for you to receive the router. So what I am suggesting is for you to start the plan at the first because the delivery time frame of the router usually takes three to five business days. So, I start hopefully, handfast. this first. Okay? So and we agree with the three months discount plus one month free and free router. Are we Yes.","start_word":1822,"end_word":2019,"sentiment":"neutral","sentiment_score":-0.007776735816150904},{"text":"do we agree okay.","start_word":2020,"end_word":2023,"sentiment":"positive","sentiment_score":0.3566674292087555},{"text":"So so for that one, for us to dispatch the router, One month fee though, and three months 15% discount and free. of course, Right? I'll give it to you all. Yes. Okay. Okay. So I know we're not gonna process it today, but setting our expectation, the delivery fee for the standard postage, which takes three to five business days, is $20. That's the only payment that you're gonna have. And, Right. also, for the express postage, it's going to it's going to take one to two business days. So the payment will need to be done or processed on October 1 so that we can dispatch your router as soon as possible, and then you get to have your Internet under, Rahat's It is not account. free delivery. Sorry? Yeah. It is not free delivery. No. The router is already free, so customers shoulder the delivery fee. I'm sorry? I'm sorry. I thought you're not talking to me. Oh, sure. Okay. Hi, baby.","start_word":2024,"end_word":2188,"sentiment":"neutral","sentiment_score":0.03928312049670653},{"text":"She's so cute.","start_word":2189,"end_word":2191,"sentiment":"positive","sentiment_score":0.6302503943443298},{"text":"Yeah. The delivery fee. So since the deliver the router is About the sorry. Yes. I'm here. Hello? Not now. We are going to home now. Okay? Sorry? Hello? Yes. Hello? Yes. Yes. I'm just gonna Sorry? yes. Are you good now with your daughter? Can we continue? Yeah. Yeah. Okay. Can you can So you now I alright. come here. Right. So just to sum up, Rosemary, We'll what take this. Yeah. Happy about five Yes. I'm here. Can I talk now? I mean, are you good with that, your daughter now? Okay. So just to sum up what we have discussed today, for the meantime, you're gonna use Raja's Internet since it's still active. Right? And then on the first, you know what? I can call you on October 1, or you can call us back. Do you want me to create a reminder for me to call you and assist you for your plan? Yes. Sure. And is this your best callback number? Okay. I'll let me just take note of your number. Hold on. So that's 447103503. Correct? Okay. So on October 1, we'll start pressing your plan for twelve months contract Yeah. with one month free and then additional three months 15% discount. So we need to process the plan as soon as possible or before the Internet disconnected I mean, on the RAS account so that we can still avail those exemption of discounts. Okay? Okay. Alright. On the day of my call, we'll also process the delivery fee either express postage or the standard delivery. Okay? Oh, what's the cost of the set standard delivery? It's $20 and then $30 for the express postage. The Okay. I'll find out with my partner, and I'll let you know about this. On the October. delivery? On October Sure. first, Sure. she'll call? Yes. On I'll call you you don't have to decide right now regarding the delivery. I can call you back on October 1. Okay. Then you'll call on October 1 means when I'll get the router. We will It will take. dispatch the yeah. We will dispatch the router once the payment is processed, and the delivery time frame will take three to five business days. As Okay. long as we dispatch the router, it will take three to five business days once the item ships out on the Australian If postage. his connection is ended, can I take on the computer? It will not possible. I I thought Raha is gonna get the router as well. Sorry? Is Raha gonna bring the router with him? He if he lives here, can I take the connection from that? No. Because the This Internet plan is different, and that plan is different. if you wanna continue with Raja's account, you will not have a free month through discount and a free router. Okay. So I'll so I but want if you to want, take you if you wanna the new route. con I If you want. mean, if you want to just continue right now his account, there's no exemption. So you you just have to continue his plan for 60 No. $9 I'll and take 95<unk>. I'll take the new one. I'll get you on my 20 rank. Sure. Sure. Okay. That's a good I mean, that's a better choice with free router and all the discount and the free month, we'll make sure that we'll make sure to call you on the October 1 and Okay. start setting up and start creating your plan for twelve months. Okay? Okay. Alright.","start_word":2192,"end_word":2791,"sentiment":"neutral","sentiment_score":0.05031860205034415},{"text":"Thank you so much for Thank your time you.","start_word":2791,"end_word":2800,"sentiment":"positive","sentiment_score":0.5055424571037292},{"text":"and patience. No worries.","start_word":2800,"end_word":2804,"sentiment":"neutral","sentiment_score":0.32613885402679443},{"text":"Thank you so much, Rosemary.","start_word":2804,"end_word":2809,"sentiment":"positive","sentiment_score":0.5650718808174133},{"text":"If No you have worries. further concerns regarding with this conversation that we had, you just have to please don't hesitate to call us, and we'll be more than happy to assist. Okay? My name is Mary.","start_word":2808,"end_word":2844,"sentiment":"neutral","sentiment_score":0.13467712700366974},{"text":"Have a great day.","start_word":2845,"end_word":2848,"sentiment":"positive","sentiment_score":0.6859926581382751},{"text":"Not ready. Bye. Bye bye.","start_word":2849,"end_word":2853,"sentiment":"neutral","sentiment_score":-0.12942971289157867}],"average":{"sentiment":"neutral","sentiment_score":0.06082554410735776}}}}