{"metadata":{"transaction_key":"deprecated","request_id":"019f68cd-0887-77b2-94b4-61aff3c1c25b","sha256":"5e8e2d1b027b11fcb9b926b5b561c11afee3418fd9ebd5eac32fe829d5bf37ca","created":"2026-07-16T02:41:36.843Z","duration":4.6079373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":25},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":25,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Called Joanne. Please leave a message, and I'll give you a callback. Thank you.","confidence":0.9995117,"words":[{"word":"called","start":0.32,"end":0.48,"confidence":0.6972656,"punctuated_word":"Called","sentiment":"neutral","sentiment_score":-0.0674746185541153},{"word":"joanne","start":0.48,"end":0.98,"confidence":0.63500977,"punctuated_word":"Joanne.","sentiment":"neutral","sentiment_score":-0.014642512425780296},{"word":"please","start":1.5999999,"end":1.92,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.19565092027187347},{"word":"leave","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.14224623143672943},{"word":"a","start":2.08,"end":2.1599998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17342302203178406},{"word":"message","start":2.1599998,"end":2.56,"confidence":0.9440918,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.14953157305717468},{"word":"and","start":2.56,"end":2.6399999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.13159845769405365},{"word":"i'll","start":2.6399999,"end":2.8,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07336167991161346},{"word":"give","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.1269011348485947},{"word":"you","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16864435374736786},{"word":"a","start":3.12,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.08094805479049683},{"word":"callback","start":3.1999998,"end":3.6999998,"confidence":0.99902344,"punctuated_word":"callback.","sentiment":"neutral","sentiment_score":-0.08914682269096375},{"word":"thank","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6963399052619934},{"word":"you","start":4.0,"end":4.5,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3626343607902527}],"paragraphs":{"transcript":"\nCalled Joanne. Please leave a message, and I'll give you a callback. Thank you.","paragraphs":[{"sentences":[{"text":"Called Joanne.","start":0.32,"end":0.98,"sentiment":"neutral","sentiment_score":-0.041058565489947796},{"text":"Please leave a message, and I'll give you a callback.","start":1.5999999,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.1331452250480652},{"text":"Thank you.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.529487133026123}],"sentiment":"neutral","sentiment_score":-0.025328222529164383,"num_words":14,"start":0.32,"end":4.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Called Joanne. Please leave a message, and I'll give you a callback. Thank you.","paragraphs":[{"sentences":[{"text":"Called Joanne.","start":0.32,"end":0.98,"sentiment":"neutral","sentiment_score":-0.041058565489947796},{"text":"Please leave a message, and I'll give you a callback.","start":1.5999999,"end":3.6999998,"sentiment":"neutral","sentiment_score":-0.1331452250480652},{"text":"Thank you.","start":3.76,"end":4.5,"sentiment":"positive","sentiment_score":0.529487133026123}],"sentiment":"neutral","sentiment_score":-0.025328222529164383,"channel":1,"num_words":14,"start":0.32,"end":4.5}]},"summary":{"result":"success","short":"Called Joanne. Please leave a message, and I'll give you a callback. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":12,"end_word":13,"intents":[{"intent":"Callback request","confidence_score":0.14998315}]}]},"sentiments":{"segments":[{"text":"Called Joanne. Please leave a message, and I'll give you a callback.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":-0.10178403556346892},{"text":"Thank you.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.596310019493103}],"average":{"sentiment":"neutral","sentiment_score":-0.01801274538040161}}}}