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Retail? Unlocked and balances. Okay. Hang on.\n\nHang on. Hang on. Hang on. What what number we're talking about? An Australian number or Indian number?\n\nUnfortunately, we can't help you with any we can't service any SIM cards outside of Australia, any of the Australian numbers. So I'm sorry we can't help you here. I'm not sure why people call us. I think we have the same name as the one you guys have in India, but we're a completely separate company. But even if we were the same company, you'd still need to ring up India.\n\nThey're the only ones that can help you out. Okay. Okay. Thank you. 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Good morning. My name is Manish. I need some help with the Global Roaming service. My mother, she passed away two years ago back in India.\n\nSo so I took her phone because I had to do the greetings on behalf of a dead mom. So that was two years ago. I recharged, two years ago for 5,000 rupees. I didn't notice that. Indian number.\n\nYeah. No. That's fine. I understand that. I appreciate your listening.\n\nThat's okay. We'll deal with them. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.1305319368839264},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.27241476625204086},{"text":"My name is Manish.","start":3.4399998,"end":4.5,"sentiment":"neutral","sentiment_score":0.1270783729851246},{"text":"I need some help with the Global Roaming service.","start":4.56,"end":9.139999,"sentiment":"neutral","sentiment_score":0.10343563639455372},{"text":"My mother, she passed away two years ago back in India.","start":11.5199995,"end":16.055,"sentiment":"neutral","sentiment_score":-0.08149564029140906}],"sentiment":"neutral","sentiment_score":0.0451164313212589,"num_words":27,"start":2.48,"end":16.055},{"sentences":[{"text":"So so I took her phone because I had to do the greetings on behalf of a dead mom.","start":17.075,"end":26.76,"sentiment":"neutral","sentiment_score":-0.008255208793439363},{"text":"So that was two years ago.","start":28.92,"end":30.44,"sentiment":"neutral","sentiment_score":-0.007565690049280723},{"text":"I recharged, two years ago for 5,000 rupees.","start":30.44,"end":33.98,"sentiment":"neutral","sentiment_score":0.01809848053380847},{"text":"I didn't notice that.","start":35.239998,"end":36.54,"sentiment":"neutral","sentiment_score":-0.02889036131091416},{"text":"Indian number.","start":41.405,"end":42.225,"sentiment":"neutral","sentiment_score":-0.023263110779225826}],"sentiment":"neutral","sentiment_score":-0.005629305894940327,"num_words":39,"start":17.075,"end":42.225},{"sentences":[{"text":"Yeah.","start":63.019997,"end":63.519997,"sentiment":"neutral","sentiment_score":-0.0739264264702797},{"text":"No.","start":63.739998,"end":64.19087,"sentiment":"neutral","sentiment_score":-0.12057549506425858},{"text":"That's fine.","start":65.39087,"end":65.950874,"sentiment":"neutral","sentiment_score":0.15094472467899323},{"text":"I understand that.","start":65.950874,"end":66.75087,"sentiment":"neutral","sentiment_score":0.19140325486660004},{"text":"I appreciate your listening.","start":66.75087,"end":68.29087,"sentiment":"positive","sentiment_score":0.3373202905058861}],"sentiment":"neutral","sentiment_score":0.18462531404061752,"num_words":11,"start":63.019997,"end":68.29087},{"sentences":[{"text":"That's okay.","start":68.83087,"end":69.310875,"sentiment":"neutral","sentiment_score":0.22663728892803192},{"text":"We'll deal with them.","start":69.310875,"end":70.53087,"sentiment":"neutral","sentiment_score":0.11708701029419899},{"text":"Thank you.","start":70.59087,"end":71.33087,"sentiment":"positive","sentiment_score":0.34790748357772827},{"text":"Bye.","start":72.19087,"end":72.69087,"sentiment":"neutral","sentiment_score":0.09405767917633057}],"sentiment":"neutral","sentiment_score":0.19016614059607187,"num_words":9,"start":68.83087,"end":72.69087}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good morning. Retail?\n\nChannel 1: Yeah. Good morning. My name is Manish. I need some help with the Global Roaming service. My mother, she passed away two years ago back in India.\n\nChannel 0: Unlocked and\n\nChannel 1: So\n\nChannel 0: balances.\n\nChannel 1: so I took her phone because I had to do the greetings on behalf of a dead mom. So that was two years ago. I recharged, two years ago for 5,000 rupees. I didn't notice\n\nChannel 0: Okay.\n\nChannel 1: that.\n\nChannel 0: Hang on. Hang on. Hang on. Hang on. What what number we're talking about?\n\nAn Australian number or Indian number?\n\nChannel 1: Indian number.\n\nChannel 0: Unfortunately, we can't help you with any we can't service any SIM cards outside of Australia, any of the Australian numbers. So I'm sorry we can't help you here. I'm not sure why people call us. I think we have the same name as the one you guys have in India, but we're a completely separate company. But even if we were the same company, you'd still need to ring up India.\n\nChannel 1: Yeah.\n\nChannel 0: They're the only\n\nChannel 1: No.\n\nChannel 0: ones that can help you out.\n\nChannel 1: That's fine. I understand that. I appreciate your listening. That's okay. We'll deal with them.\n\nChannel 0: Okay.\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Thank you. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.56,"end":1.22,"sentiment":"neutral","sentiment_score":0.15802384167909622},{"text":"Retail?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.11399877071380617}],"sentiment":"neutral","sentiment_score":0.14334881802399954,"channel":0,"num_words":3,"start":0.56,"end":2.34},{"sentences":[{"text":"Yeah.","start":2.48,"end":2.8,"sentiment":"neutral","sentiment_score":0.1305319368839264},{"text":"Good morning.","start":2.8,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.27241476625204086},{"text":"My name is Manish.","start":3.4399998,"end":4.5,"sentiment":"neutral","sentiment_score":0.1270783729851246},{"text":"I need some help with the Global Roaming service.","start":4.56,"end":9.139999,"sentiment":"neutral","sentiment_score":0.10343563639455372},{"text":"My mother, she passed away two years ago back in India.","start":11.5199995,"end":16.055,"sentiment":"neutral","sentiment_score":-0.08149564029140906}],"sentiment":"neutral","sentiment_score":0.0451164313212589,"channel":1,"num_words":27,"start":2.48,"end":16.055},{"sentences":[{"text":"Unlocked and","start":16.515,"end":17.075,"sentiment":"neutral","sentiment_score":-0.017749877646565437}],"sentiment":"neutral","sentiment_score":-0.017749877646565437,"channel":0,"num_words":2,"start":16.515,"end":17.075},{"sentences":[{"text":"So","start":17.075,"end":17.575,"sentiment":"neutral","sentiment_score":-0.025300610810518265}],"sentiment":"neutral","sentiment_score":-0.025300610810518265,"channel":1,"num_words":1,"start":17.075,"end":17.575},{"sentences":[{"text":"balances.","start":17.075,"end":17.575,"sentiment":"neutral","sentiment_score":-0.03510025143623352}],"sentiment":"neutral","sentiment_score":-0.03510025143623352,"channel":0,"num_words":1,"start":17.075,"end":17.575},{"sentences":[{"text":"so I took her phone because I had to do the greetings on behalf of a dead mom.","start":20.115,"end":26.76,"sentiment":"neutral","sentiment_score":-0.0073082420147127574},{"text":"So that was two years ago.","start":28.92,"end":30.44,"sentiment":"neutral","sentiment_score":-0.007565690049280723},{"text":"I recharged, two years ago for 5,000 rupees.","start":30.44,"end":33.98,"sentiment":"neutral","sentiment_score":0.01809848053380847},{"text":"I didn't notice","start":35.239998,"end":36.04,"sentiment":"neutral","sentiment_score":-0.03336369929214319}],"sentiment":"neutral","sentiment_score":-0.0037784500047564505,"channel":1,"num_words":35,"start":20.115,"end":36.04},{"sentences":[{"text":"Okay.","start":35.739998,"end":36.059998,"sentiment":"neutral","sentiment_score":-0.019667480140924457}],"sentiment":"neutral","sentiment_score":-0.019667480140924457,"channel":0,"num_words":1,"start":35.739998,"end":36.059998},{"sentences":[{"text":"that.","start":36.04,"end":36.54,"sentiment":"neutral","sentiment_score":-0.015470347367227076}],"sentiment":"neutral","sentiment_score":-0.015470347367227076,"channel":1,"num_words":1,"start":36.04,"end":36.54},{"sentences":[{"text":"Hang on.","start":36.059998,"end":36.379997,"sentiment":"neutral","sentiment_score":-0.013599407393485308},{"text":"Hang on.","start":36.379997,"end":36.78,"sentiment":"neutral","sentiment_score":-0.011039924807846546},{"text":"Hang on.","start":36.78,"end":37.02,"sentiment":"neutral","sentiment_score":-0.008582101203501225},{"text":"Hang on.","start":37.02,"end":37.579998,"sentiment":"neutral","sentiment_score":-0.008261782117187977},{"text":"What what number we're talking about?","start":37.579998,"end":39.34,"sentiment":"neutral","sentiment_score":-0.011751240895440182}],"sentiment":"neutral","sentiment_score":-0.0109624197440488,"channel":0,"num_words":14,"start":36.059998,"end":39.34},{"sentences":[{"text":"An Australian number or Indian number?","start":39.34,"end":41.199997,"sentiment":"neutral","sentiment_score":-0.010253455645094315}],"sentiment":"neutral","sentiment_score":-0.010253455645094315,"channel":0,"num_words":6,"start":39.34,"end":41.199997},{"sentences":[{"text":"Indian 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up India.","start":59.77,"end":63.23,"sentiment":"neutral","sentiment_score":-0.2024915655454}],"sentiment":"neutral","sentiment_score":-0.24394004233181477,"channel":0,"num_words":72,"start":42.645,"end":63.23},{"sentences":[{"text":"Yeah.","start":63.019997,"end":63.519997,"sentiment":"neutral","sentiment_score":-0.0739264264702797}],"sentiment":"neutral","sentiment_score":-0.0739264264702797,"channel":1,"num_words":1,"start":63.019997,"end":63.519997},{"sentences":[{"text":"They're the only","start":63.29,"end":63.77,"sentiment":"neutral","sentiment_score":-0.12407953043778737}],"sentiment":"neutral","sentiment_score":-0.12407953043778737,"channel":0,"num_words":3,"start":63.29,"end":63.77},{"sentences":[{"text":"No.","start":63.739998,"end":64.19087,"sentiment":"neutral","sentiment_score":-0.12057549506425858}],"sentiment":"neutral","sentiment_score":-0.12057549506425858,"channel":1,"num_words":1,"start":63.739998,"end":64.19087},{"sentences":[{"text":"ones that can help you out.","start":63.77,"end":65.23,"sentiment":"neutral","sentiment_score":-0.09388740981618564}],"sentiment":"neutral","sentiment_score":-0.09388740981618564,"channel":0,"num_words":6,"start":63.77,"end":65.23},{"sentences":[{"text":"That's fine.","start":65.39087,"end":65.950874,"sentiment":"neutral","sentiment_score":0.15094472467899323},{"text":"I understand that.","start":65.950874,"end":66.75087,"sentiment":"neutral","sentiment_score":0.19140325486660004},{"text":"I appreciate your listening.","start":66.75087,"end":68.29087,"sentiment":"positive","sentiment_score":0.3373202905058861},{"text":"That's okay.","start":68.83087,"end":69.310875,"sentiment":"neutral","sentiment_score":0.22663728892803192},{"text":"We'll deal with them.","start":69.310875,"end":70.53087,"sentiment":"neutral","sentiment_score":0.11708701029419899}],"sentiment":"neutral","sentiment_score":0.2098001996676127,"channel":1,"num_words":15,"start":65.39087,"end":70.53087},{"sentences":[{"text":"Okay.","start":70.530876,"end":71.030876,"sentiment":"neutral","sentiment_score":0.2057109177112579}],"sentiment":"neutral","sentiment_score":0.2057109177112579,"channel":0,"num_words":1,"start":70.530876,"end":71.030876},{"sentences":[{"text":"Thank you.","start":70.59087,"end":71.33087,"sentiment":"positive","sentiment_score":0.34790748357772827}],"sentiment":"positive","sentiment_score":0.34790748357772827,"channel":1,"num_words":2,"start":70.59087,"end":71.33087},{"sentences":[{"text":"Okay.","start":71.09087,"end":71.33087,"sentiment":"neutral","sentiment_score":0.19777849316596985},{"text":"Thank you.","start":71.33087,"end":71.73087,"sentiment":"positive","sentiment_score":0.3476967215538025},{"text":"Bye.","start":71.73087,"end":72.23087,"sentiment":"neutral","sentiment_score":0.18641269207000732}],"sentiment":"neutral","sentiment_score":0.26989615708589554,"channel":0,"num_words":4,"start":71.09087,"end":72.23087},{"sentences":[{"text":"Bye.","start":72.19087,"end":72.69087,"sentiment":"neutral","sentiment_score":0.09405767917633057}],"sentiment":"neutral","sentiment_score":0.09405767917633057,"channel":1,"num_words":1,"start":72.19087,"end":72.69087}]},"summary":{"result":"success","short":"A customer named Manish calls a retail company to inquire about their Global Roaming service. He explains that his mother passed away two years ago and he needs help with the service. He also mentions that they are a completely separate company and cannot offer any services outside of Australia. The customer apologizes for the confusion and ends the call."},"intents":{"segments":[{"text":"My name is Manish. I need some help with the Global Roaming service.","start_word":6,"end_word":18,"intents":[{"intent":"Help with global roaming service","confidence_score":0.11466662}]},{"text":"I recharged, two years ago for 5,000 rupees.","start_word":58,"end_word":65,"intents":[{"intent":"Recharge phone","confidence_score":0.7140891}]},{"text":"What what number we're talking about? An Australian number or Indian number?","start_word":79,"end_word":90,"intents":[{"intent":"Provide contact information","confidence_score":0.028928285}]},{"text":"Unfortunately, we can't help you with any we can't service any SIM cards outside of Australia, any of the Australian numbers.","start_word":93,"end_word":113,"intents":[{"intent":"Address sm cards","confidence_score":0.0003427887}]},{"text":"I think we have the same name as the one you guys have in India, but we're a completely separate company. But even if we were the same company, you'd still need to ring up India. Yeah.","start_word":129,"end_word":165,"intents":[{"intent":"Provide different address","confidence_score":3.0669148e-7}]}]},"sentiments":{"segments":[{"text":"Good morning. Retail? Yeah. Good morning. My name is Manish. I need some help with the Global Roaming service. My mother, she passed away two years ago back in India. Unlocked and balances. So so I took her phone because I had to do the greetings on behalf of a dead mom. So that was two years ago. I recharged, two years ago for 5,000 rupees. I didn't notice Okay. that. Hang on. Hang on. Hang on. Hang on. What what number we're talking about? An Australian number or Indian number? Indian number. Unfortunately, we can't help you with any we can't service any SIM cards outside of Australia, any of the Australian numbers. So I'm sorry we can't help you here. I'm not sure why people call us. I think we have the same name as the one you guys have in India, but we're a completely separate company. But even if we were the same company, you'd still need to ring up India. Yeah. They're the only No. ones that can help you out. That's fine. I understand that.","start_word":0,"end_word":180,"sentiment":"neutral","sentiment_score":-0.08933214098215103},{"text":"I appreciate your listening.","start_word":181,"end_word":184,"sentiment":"positive","sentiment_score":0.33879590034484863},{"text":"That's okay. We'll deal with them. Okay. Thank you. Okay.","start_word":185,"end_word":194,"sentiment":"neutral","sentiment_score":0.19903573393821716},{"text":"Thank you.","start_word":195,"end_word":196,"sentiment":"positive","sentiment_score":0.33962708711624146},{"text":"Bye. Bye.","start_word":197,"end_word":198,"sentiment":"neutral","sentiment_score":0.15621212124824524}],"average":{"sentiment":"neutral","sentiment_score":-0.05303922399774298}}}}