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what's","start":38.86,"end":39.5,"sentiment":"neutral","sentiment_score":-0.13278410211205482}],"sentiment":"neutral","sentiment_score":-0.13278410211205482,"channel":1,"num_words":2,"start":38.86,"end":39.5},{"sentences":[{"text":"a","start":39.825,"end":40.325,"sentiment":"neutral","sentiment_score":-0.21040895581245425}],"sentiment":"neutral","sentiment_score":-0.21040895581245425,"channel":0,"num_words":1,"start":39.825,"end":40.325},{"sentences":[{"text":"sorry, mate.","start":39.995003,"end":40.395,"sentiment":"neutral","sentiment_score":-0.2846821993589401},{"text":"Sorry to interrupt, but what what what's what's what's what value do you think you can add to us?","start":40.395,"end":44.315002,"sentiment":"neutral","sentiment_score":-0.14130921897135282},{"text":"Why why would why should I waste time in this?","start":44.315002,"end":46.575,"sentiment":"negative","sentiment_score":-0.462332159280777}],"sentiment":"neutral","sentiment_score":-0.25411487587036624,"channel":1,"num_words":31,"start":39.995003,"end":46.575},{"sentences":[{"text":"hi.","start":47.345,"end":47.845,"sentiment":"neutral","sentiment_score":-0.055256545543670654},{"text":"Actually, that is the reason why I'm we would like to have an introductory meeting with you just to give you an idea regarding our services just in case you have any requirements or needs for any IT services.","start":48.145,"end":62.199997,"sentiment":"neutral","sentiment_score":0.012439040085062003}],"sentiment":"neutral","sentiment_score":0.010746650444343687,"channel":0,"num_words":40,"start":47.345,"end":62.199997},{"sentences":[{"text":"No.","start":62.33,"end":62.81,"sentiment":"neutral","sentiment_score":-0.2905714511871338},{"text":"So","start":62.81,"end":63.05,"sentiment":"neutral","sentiment_score":-0.24362680315971377}],"sentiment":"neutral","sentiment_score":-0.26709912717342377,"channel":1,"num_words":2,"start":62.33,"end":63.05},{"sentences":[{"text":"Mhmm.","start":62.899998,"end":63.399998,"sentiment":"neutral","sentiment_score":-0.28473758697509766}],"sentiment":"neutral","sentiment_score":-0.28473758697509766,"channel":0,"num_words":1,"start":62.899998,"end":63.399998},{"sentences":[{"text":"no.","start":63.13,"end":63.45,"sentiment":"negative","sentiment_score":-0.5036565065383911},{"text":"We don't have we don't have time to invest in that.","start":63.45,"end":66.11,"sentiment":"negative","sentiment_score":-0.4459584761749614},{"text":"Sorry.","start":66.17,"end":66.49,"sentiment":"neutral","sentiment_score":-0.13997548818588257},{"text":"Thanks for the call.","start":66.49,"end":67.63,"sentiment":"neutral","sentiment_score":0.12232499569654465}],"sentiment":"neutral","sentiment_score":-0.2976397205801571,"channel":1,"num_words":17,"start":63.13,"end":67.63},{"sentences":[{"text":"Alright.","start":68.979996,"end":69.479996,"sentiment":"neutral","sentiment_score":0.13738924264907837},{"text":"Thank you.","start":69.75688,"end":70.49688,"sentiment":"neutral","sentiment_score":0.19489455968141556}],"sentiment":"neutral","sentiment_score":0.1757261206706365,"channel":0,"num_words":3,"start":68.979996,"end":70.49688}]},"summary":{"result":"success","short":"The customer, Ronald, is speaking with the agent, Darby, from Cloud Solution IT. Darby apologizes for interrupting and explains that they would like to introduce their services to the customer, but the customer declines and says they do not have time to invest in it. The call ends with Darby thanking the customer for the call."},"intents":{"segments":[{"text":"Dali, I hope you still remember the company, because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":28,"end_word":78,"intents":[{"intent":"Introduce company","confidence_score":0.44872943},{"intent":"Arrange meeting","confidence_score":0.39932358}]},{"text":"Actually, that is the reason why I'm we would like to have an introductory meeting with you just to give you an idea regarding our services just in case you have any requirements or needs for any IT services.","start_word":125,"end_word":163,"intents":[{"intent":"Discuss services","confidence_score":0.082116276}]}]},"sentiments":{"segments":[{"text":"Good morning. This is Darby speaking. Yeah. Good morning. Dao, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.24156416952610016},{"text":"Good. Thank you.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.4964607357978821},{"text":"Alright.","start_word":24,"end_word":24,"sentiment":"neutral","sentiment_score":0.31570085883140564},{"text":"Okay. That's wonderful.","start_word":25,"end_word":27,"sentiment":"positive","sentiment_score":0.6315893530845642},{"text":"Dali, I hope you still remember the company, because the last time that we touched base with you, it was October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, it's Cloud Solution IT. We are So what's a sorry, mate. Sorry to interrupt, but what what what's what's what's what value do you think you can add to us?","start_word":28,"end_word":113,"sentiment":"neutral","sentiment_score":0.012690359726548197},{"text":"Why why would why should I waste time in this?","start_word":114,"end_word":123,"sentiment":"negative","sentiment_score":-0.4559686481952667},{"text":"hi. Actually, that is the reason why I'm we would like to have an introductory meeting with you just to give you an idea regarding our services just in case you have any requirements or needs for any IT services. No. So Mhmm.","start_word":124,"end_word":166,"sentiment":"neutral","sentiment_score":-0.031647298485040665},{"text":"no. We don't have we don't have time to invest in that.","start_word":167,"end_word":178,"sentiment":"negative","sentiment_score":-0.45545053482055664},{"text":"Sorry. Thanks for the call. Alright. Thank you.","start_word":179,"end_word":186,"sentiment":"neutral","sentiment_score":0.10663538426160812}],"average":{"sentiment":"neutral","sentiment_score":0.013747278787914851}}}}