{"metadata":{"transaction_key":"deprecated","request_id":"019f4549-422e-7d63-9a04-cd3711e2be65","sha256":"8aba40c9e6d8899d69ca1deaa3557ef35be3da9216a356fd08f1eb4330f684d1","created":"2026-07-09T05:10:57.788Z","duration":13.463938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Nathan Campbell. Sorry. I can't take your call right now. Please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","confidence":1.0,"words":[{"word":"nathan","start":0.32,"end":0.79999995,"confidence":0.60791016,"punctuated_word":"Nathan","sentiment":"neutral","sentiment_score":-0.0291491337120533},{"word":"campbell","start":0.79999995,"end":1.3,"confidence":0.99902344,"punctuated_word":"Campbell.","sentiment":"neutral","sentiment_score":-0.027475394308567047},{"word":"sorry","start":1.52,"end":1.8399999,"confidence":0.77978516,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4881243109703064},{"word":"i","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6812300682067871},{"word":"can't","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7096490859985352},{"word":"take","start":2.24,"end":2.48,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7722913026809692},{"word":"your","start":2.48,"end":2.72,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7576598525047302},{"word":"call","start":2.72,"end":2.96,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7244279384613037},{"word":"right","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6593227982521057},{"word":"now","start":3.1999998,"end":3.6999998,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6168286800384521},{"word":"please","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.41902920603752136},{"word":"leave","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.35787028074264526},{"word":"a","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3895708322525024},{"word":"message","start":4.4,"end":4.9,"confidence":0.9970703,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3635585308074951},{"word":"please","start":5.7599998,"end":6.08,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.20273417234420776},{"word":"leave","start":6.08,"end":6.3199997,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1626288890838623},{"word":"a","start":6.3199997,"end":6.48,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.16660796105861664},{"word":"message","start":6.48,"end":6.96,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.165124773979187},{"word":"after","start":6.96,"end":7.2,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1147383749485016},{"word":"the","start":7.2,"end":7.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17477105557918549},{"word":"tone","start":7.3599997,"end":7.8599997,"confidence":1.0,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.18849432468414307},{"word":"when","start":8.559999,"end":8.8,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.09635968506336212},{"word":"you","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1258365958929062},{"word":"have","start":9.04,"end":9.2,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.09011520445346832},{"word":"finished","start":9.2,"end":9.7,"confidence":1.0,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.08811798691749573},{"word":"please","start":9.84,"end":10.16,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.10787468403577805},{"word":"hang","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.07621997594833374},{"word":"up","start":10.32,"end":10.639999,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07056120783090591},{"word":"or","start":10.639999,"end":10.8,"confidence":0.5449219,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.08351545035839081},{"word":"press","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.07121369242668152},{"word":"the","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.042362406849861145},{"word":"hash","start":11.2,"end":11.5199995,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.05527667701244354},{"word":"key","start":11.5199995,"end":11.759999,"confidence":0.99902344,"punctuated_word":"key","sentiment":"neutral","sentiment_score":-0.06524058431386948},{"word":"for","start":11.759999,"end":12.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02675992250442505},{"word":"more","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.015575811266899107},{"word":"options","start":12.24,"end":12.74,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.06204627454280853}],"paragraphs":{"transcript":"\nNathan Campbell. Sorry. I can't take your call right now. Please leave a message. Please leave a message after the tone.\n\nWhen you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Nathan Campbell.","start":0.32,"end":1.3,"sentiment":"neutral","sentiment_score":-0.028312264010310173},{"text":"Sorry.","start":1.52,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.4881243109703064},{"text":"I can't take your call right now.","start":1.8399999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.7030585323061261},{"text":"Please leave a message.","start":3.76,"end":4.9,"sentiment":"negative","sentiment_score":-0.38250721246004105},{"text":"Please leave a message after the tone.","start":5.7599998,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.16787136452538626}],"sentiment":"negative","sentiment_score":-0.3891089031738894,"num_words":21,"start":0.32,"end":7.8599997},{"sentences":[{"text":"When you have finished, please hang up or press the hash key for more options.","start":8.559999,"end":12.74,"sentiment":"neutral","sentiment_score":-0.07180507729450862}],"sentiment":"neutral","sentiment_score":-0.07180507729450862,"num_words":15,"start":8.559999,"end":12.74}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Nathan Campbell. Sorry. I can't take your call right now. Please leave a message. Please leave a message after the tone.\n\nWhen you have finished, please hang up or press the hash key for more options.","paragraphs":[{"sentences":[{"text":"Nathan Campbell.","start":0.32,"end":1.3,"sentiment":"neutral","sentiment_score":-0.028312264010310173},{"text":"Sorry.","start":1.52,"end":1.8399999,"sentiment":"negative","sentiment_score":-0.4881243109703064},{"text":"I can't take your call right now.","start":1.8399999,"end":3.6999998,"sentiment":"negative","sentiment_score":-0.7030585323061261},{"text":"Please leave a message.","start":3.76,"end":4.9,"sentiment":"negative","sentiment_score":-0.38250721246004105},{"text":"Please leave a message after the tone.","start":5.7599998,"end":7.8599997,"sentiment":"neutral","sentiment_score":-0.16787136452538626}],"sentiment":"negative","sentiment_score":-0.3891089031738894,"channel":1,"num_words":21,"start":0.32,"end":7.8599997},{"sentences":[{"text":"When you have finished, please hang up or press the hash key for more options.","start":8.559999,"end":12.74,"sentiment":"neutral","sentiment_score":-0.07180507729450862}],"sentiment":"neutral","sentiment_score":-0.07180507729450862,"channel":1,"num_words":15,"start":8.559999,"end":12.74}]},"summary":{"result":"success","short":"Nathan Campbell. Sorry. I can't take your call right now. Please leave a message. Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options."},"intents":{"segments":[{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","start_word":14,"end_word":35,"intents":[{"intent":"Leave a message","confidence_score":0.03344473}]}]},"sentiments":{"segments":[{"text":"Nathan Campbell.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":-0.028033308684825897},{"text":"Sorry. I can't take your call right now. Please leave a message.","start_word":2,"end_word":13,"sentiment":"negative","sentiment_score":-0.5676079988479614},{"text":"Please leave a message after the tone. When you have finished, please hang up or press the hash key for more options.","start_word":14,"end_word":35,"sentiment":"neutral","sentiment_score":-0.1061791479587555}],"average":{"sentiment":"neutral","sentiment_score":-0.27433085441589355}}}}