{"metadata":{"transaction_key":"deprecated","request_id":"019fc4b3-0552-70c2-8a5d-f31181a61572","sha256":"332d0e7f897265f40f149cb2be2b658ea0a2b7f39b8c3aff0913cefa11cf4b4a","created":"2026-08-02T22:58:16.033Z","duration":22.247938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":65},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":65,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Sukesh. It's Andrew from Vidilence AI. Have I caught you in a bad time? Oh, yeah. I can certainly do that. Sorry to disturb you today.","confidence":0.98927367,"words":[{"word":"oh","start":0.39999998,"end":0.9,"confidence":0.9649421,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04219867289066315},{"word":"hi","start":2.3999999,"end":2.8999999,"confidence":0.8690034,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.08709931373596191},{"word":"sukesh","start":3.1999998,"end":3.6999998,"confidence":0.8545447,"punctuated_word":"Sukesh.","sentiment":"neutral","sentiment_score":0.08278211951255798},{"word":"it's","start":3.84,"end":4.34,"confidence":0.998158,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.07753530144691467},{"word":"andrew","start":4.4,"end":4.7999997,"confidence":0.96153617,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.05894720181822777},{"word":"from","start":4.7999997,"end":5.04,"confidence":0.99846673,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05938253924250603},{"word":"vidilence","start":5.04,"end":5.54,"confidence":0.56617594,"punctuated_word":"Vidilence","sentiment":"neutral","sentiment_score":0.04087337851524353},{"word":"ai","start":5.68,"end":6.18,"confidence":0.845538,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.03817835450172424},{"word":"have","start":6.72,"end":6.96,"confidence":0.94209784,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.2878938913345337},{"word":"i","start":6.96,"end":7.12,"confidence":0.97855103,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45394980907440186},{"word":"caught","start":7.12,"end":7.3599997,"confidence":0.9812371,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.507474958896637},{"word":"you","start":7.3599997,"end":7.44,"confidence":0.997283,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.515224277973175},{"word":"in","start":7.44,"end":7.68,"confidence":0.91756594,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5408064723014832},{"word":"a","start":7.68,"end":7.7599998,"confidence":0.966651,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.44490131735801697},{"word":"bad","start":7.7599998,"end":7.9199996,"confidence":0.99622595,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.5535855889320374},{"word":"time","start":7.9199996,"end":8.42,"confidence":0.9969111,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.5066087245941162},{"word":"oh","start":14.272937,"end":14.512938,"confidence":0.94516647,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11862166225910188},{"word":"yeah","start":14.512938,"end":15.012938,"confidence":0.9896132,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.16437074542045593},{"word":"i","start":15.072937,"end":15.392937,"confidence":0.64424837,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.25784406065940857},{"word":"can","start":15.392937,"end":15.552937,"confidence":0.99673367,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2868867516517639},{"word":"certainly","start":15.552937,"end":15.952937,"confidence":0.9978466,"punctuated_word":"certainly","sentiment":"neutral","sentiment_score":0.3002176880836487},{"word":"do","start":15.952937,"end":16.192936,"confidence":0.9992373,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.07618118822574615},{"word":"that","start":16.192936,"end":16.692936,"confidence":0.98927367,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.10843579471111298},{"word":"sorry","start":16.832937,"end":17.152937,"confidence":0.6506482,"punctuated_word":"Sorry","sentiment":"negative","sentiment_score":-0.33725517988204956},{"word":"to","start":17.152937,"end":17.312937,"confidence":0.99769384,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5107734799385071},{"word":"disturb","start":17.312937,"end":17.712936,"confidence":0.9997638,"punctuated_word":"disturb","sentiment":"negative","sentiment_score":-0.5442671775817871},{"word":"you","start":17.712936,"end":17.872936,"confidence":0.9969907,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4256593585014343},{"word":"today","start":17.872936,"end":18.372936,"confidence":0.9993224,"punctuated_word":"today.","sentiment":"negative","sentiment_score":-0.397259533405304}],"paragraphs":{"transcript":"\nOh, hi, Sukesh. It's Andrew from Vidilence AI. Have I caught you in a bad time? Oh, yeah. I can certainly do that.\n\nSorry to disturb you today.","paragraphs":[{"sentences":[{"text":"Oh, hi, Sukesh.","start":0.39999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.07069336871306102},{"text":"It's Andrew from Vidilence AI.","start":3.84,"end":6.18,"sentiment":"neutral","sentiment_score":0.05498335510492325},{"text":"Have I caught you in a bad time?","start":6.72,"end":8.42,"sentiment":"negative","sentiment_score":-0.47630563005805016},{"text":"Oh, yeah.","start":14.272937,"end":15.012938,"sentiment":"neutral","sentiment_score":0.1414962038397789},{"text":"I can certainly do that.","start":15.072937,"end":16.692936,"sentiment":"neutral","sentiment_score":0.20591309666633606}],"sentiment":"neutral","sentiment_score":-0.08743001164301582,"num_words":23,"start":0.39999998,"end":16.692936},{"sentences":[{"text":"Sorry to disturb you today.","start":16.832937,"end":18.372936,"sentiment":"negative","sentiment_score":-0.4430429458618164}],"sentiment":"negative","sentiment_score":-0.4430429458618164,"num_words":5,"start":16.832937,"end":18.372936}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Can I call you back a little bit later? Thank you. Bye.","confidence":0.99620616,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.88023984,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.010636182501912115},{"word":"yeah","start":10.88,"end":11.28,"confidence":0.75879014,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1796390414237976},{"word":"can","start":11.28,"end":11.5199995,"confidence":0.9771054,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.13066305220127106},{"word":"i","start":11.5199995,"end":11.759999,"confidence":0.9995784,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1565394252538681},{"word":"call","start":11.759999,"end":11.92,"confidence":0.99954385,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06128811836242676},{"word":"you","start":11.92,"end":12.16,"confidence":0.99951565,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07180836796760559},{"word":"back","start":12.16,"end":12.32,"confidence":0.99965537,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.0492594912648201},{"word":"a","start":12.32,"end":12.4,"confidence":0.99620616,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.03489331156015396},{"word":"little","start":12.4,"end":12.639999,"confidence":0.9702627,"punctuated_word":"little","sentiment":"neutral","sentiment_score":-0.035046208649873734},{"word":"bit","start":12.639999,"end":12.719999,"confidence":0.99588627,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":-0.061562489718198776},{"word":"later","start":12.719999,"end":13.142938,"confidence":0.99879336,"punctuated_word":"later?","sentiment":"neutral","sentiment_score":-0.02170827053487301},{"word":"thank","start":18.982937,"end":19.142937,"confidence":0.9810175,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5588486194610596},{"word":"you","start":19.142937,"end":19.622938,"confidence":0.99806803,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.41127002239227295},{"word":"bye","start":19.622938,"end":20.122938,"confidence":0.9049641,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1359943449497223}],"paragraphs":{"transcript":"\nHello? Yeah. Can I call you back a little bit later? Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.010636182501912115},{"text":"Yeah.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.1796390414237976},{"text":"Can I call you back a little bit later?","start":11.28,"end":13.142938,"sentiment":"neutral","sentiment_score":-0.06919652616812123},{"text":"Thank you.","start":18.982937,"end":19.622938,"sentiment":"positive","sentiment_score":0.48505932092666626},{"text":"Bye.","start":19.622938,"end":20.122938,"sentiment":"neutral","sentiment_score":0.1359943449497223}],"sentiment":"neutral","sentiment_score":0.022452956597719873,"num_words":14,"start":0.16,"end":20.122938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi, Sukesh. It's Andrew from Vidilence AI. Have I caught you in a bad time?\n\nChannel 1: Yeah. Can I call you back a little bit later?\n\nChannel 0: Oh, yeah. I can certainly do that. Sorry to disturb you today.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.010636182501912115}],"sentiment":"neutral","sentiment_score":0.010636182501912115,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi, Sukesh.","start":0.39999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.07069336871306102},{"text":"It's Andrew from Vidilence AI.","start":3.84,"end":6.18,"sentiment":"neutral","sentiment_score":0.05498335510492325},{"text":"Have I caught you in a bad time?","start":6.72,"end":8.42,"sentiment":"negative","sentiment_score":-0.47630563005805016}],"sentiment":"neutral","sentiment_score":-0.20771550992503762,"channel":0,"num_words":16,"start":0.39999998,"end":8.42},{"sentences":[{"text":"Yeah.","start":10.88,"end":11.28,"sentiment":"neutral","sentiment_score":-0.1796390414237976},{"text":"Can I call you back a little bit later?","start":11.28,"end":13.142938,"sentiment":"neutral","sentiment_score":-0.06919652616812123}],"sentiment":"neutral","sentiment_score":-0.08024077769368887,"channel":1,"num_words":10,"start":10.88,"end":13.142938},{"sentences":[{"text":"Oh, yeah.","start":14.272937,"end":15.012938,"sentiment":"neutral","sentiment_score":0.1414962038397789},{"text":"I can certainly do that.","start":15.072937,"end":16.692936,"sentiment":"neutral","sentiment_score":0.20591309666633606},{"text":"Sorry to disturb you today.","start":16.832937,"end":18.372936,"sentiment":"negative","sentiment_score":-0.4430429458618164}],"sentiment":"neutral","sentiment_score":-0.075221403191487,"channel":0,"num_words":12,"start":14.272937,"end":18.372936},{"sentences":[{"text":"Thank you.","start":18.982937,"end":19.622938,"sentiment":"positive","sentiment_score":0.48505932092666626},{"text":"Bye.","start":19.622938,"end":20.122938,"sentiment":"neutral","sentiment_score":0.1359943449497223}],"sentiment":"positive","sentiment_score":0.3687043289343516,"channel":1,"num_words":3,"start":18.982937,"end":20.122938}]},"summary":{"result":"success","short":"Hello? Oh, hi, Sukesh. It's Andrew from Vidilence AI. Have I caught you in a bad time? Yeah. Can I call you back a little bit later? Oh, yeah. I can certainly do that. Sorry to disturb you today. Thank you. Bye."},"intents":{"segments":[{"text":"Can I call you back a little bit later? Oh, yeah. I can certainly do that. Sorry to disturb you today. Thank you. Bye.","start_word":18,"end_word":41,"intents":[{"intent":"Schedule call","confidence_score":0.11840388}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi, Sukesh. It's Andrew from Vidilence AI.","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.058045465499162674},{"text":"Have I caught you in a bad time?","start_word":9,"end_word":16,"sentiment":"negative","sentiment_score":-0.4761955440044403},{"text":"Yeah. Can I call you back a little bit later? Oh, yeah. I can certainly do that.","start_word":17,"end_word":33,"sentiment":"neutral","sentiment_score":0.028927726671099663},{"text":"Sorry to disturb you today.","start_word":34,"end_word":38,"sentiment":"negative","sentiment_score":-0.43541237711906433},{"text":"Thank you.","start_word":39,"end_word":40,"sentiment":"positive","sentiment_score":0.4604628980159759},{"text":"Bye.","start_word":41,"end_word":41,"sentiment":"neutral","sentiment_score":0.18292590975761416}],"average":{"sentiment":"neutral","sentiment_score":-0.055661781017596904}}}}