{"metadata":{"transaction_key":"deprecated","request_id":"01a0a304-097a-7cd2-b97e-4f68c73ad940","sha256":"c8e27910b080a640b14bba74abf3fa8f6276513c3dfd9742b99f7eca2ea848a4","created":"2026-09-15T03:02:27.467Z","duration":21.455938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":63},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":82},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":82,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Bevin. It's Tommy here, senior adviser from Oakview. Just giving you a call to run through that updated advice strategy. 130160796. I'll send you a message and hopefully talk to you soon. Thank you so much.","confidence":0.99902344,"words":[{"word":"hi","start":8.32,"end":8.559999,"confidence":0.9941406,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.17732349038124084},{"word":"bevin","start":8.559999,"end":8.88,"confidence":0.85091144,"punctuated_word":"Bevin.","sentiment":"neutral","sentiment_score":0.15647022426128387},{"word":"it's","start":8.88,"end":9.2,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.19655901193618777},{"word":"tommy","start":9.2,"end":9.44,"confidence":0.89501953,"punctuated_word":"Tommy","sentiment":"neutral","sentiment_score":0.25007331371307373},{"word":"here","start":9.44,"end":9.679999,"confidence":0.9765625,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.2127734422683716},{"word":"senior","start":9.679999,"end":10.08,"confidence":0.99316406,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.20108649134635925},{"word":"adviser","start":10.08,"end":10.4,"confidence":0.93359375,"punctuated_word":"adviser","sentiment":"neutral","sentiment_score":0.2263028472661972},{"word":"from","start":10.4,"end":10.559999,"confidence":0.9707031,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.22325633466243744},{"word":"oakview","start":10.559999,"end":10.96,"confidence":0.695638,"punctuated_word":"Oakview.","sentiment":"neutral","sentiment_score":0.1737567037343979},{"word":"just","start":10.96,"end":11.2,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.31237682700157166},{"word":"giving","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.272161066532135},{"word":"you","start":11.44,"end":11.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.28023600578308105},{"word":"a","start":11.599999,"end":11.679999,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25196099281311035},{"word":"call","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.3158702552318573},{"word":"to","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2748906910419464},{"word":"run","start":12.08,"end":12.24,"confidence":1.0,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.2784961462020874},{"word":"through","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.293692409992218},{"word":"that","start":12.48,"end":12.799999,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.26931077241897583},{"word":"updated","start":12.799999,"end":13.299999,"confidence":0.99902344,"punctuated_word":"updated","sentiment":"neutral","sentiment_score":0.21947769820690155},{"word":"advice","start":13.44,"end":13.730938,"confidence":0.94189453,"punctuated_word":"advice","sentiment":"neutral","sentiment_score":0.23102053999900815},{"word":"strategy","start":13.970938,"end":14.470938,"confidence":0.8894043,"punctuated_word":"strategy.","sentiment":"neutral","sentiment_score":0.15857714414596558},{"word":"130160796","start":14.610938,"end":17.250938,"confidence":0.9987522,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.08859793841838837},{"word":"i'll","start":17.250938,"end":17.570938,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.2303177714347839},{"word":"send","start":17.570938,"end":17.730938,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.30293047428131104},{"word":"you","start":17.730938,"end":17.810938,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29687264561653137},{"word":"a","start":17.810938,"end":17.890938,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2815937399864197},{"word":"message","start":17.890938,"end":18.130938,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.25855299830436707},{"word":"and","start":18.130938,"end":18.370937,"confidence":0.57666016,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.32823431491851807},{"word":"hopefully","start":18.370937,"end":18.690937,"confidence":0.89208984,"punctuated_word":"hopefully","sentiment":"positive","sentiment_score":0.33381667733192444},{"word":"talk","start":18.690937,"end":18.850937,"confidence":0.9819336,"punctuated_word":"talk","sentiment":"positive","sentiment_score":0.3618087768554687},{"word":"to","start":18.850937,"end":19.010937,"confidence":0.99609375,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4104759097099304},{"word":"you","start":19.010937,"end":19.090939,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.33028021454811096},{"word":"soon","start":19.090939,"end":19.410938,"confidence":1.0,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.3207440972328186},{"word":"thank","start":19.410938,"end":19.650938,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8088376522064209},{"word":"you","start":19.650938,"end":19.810938,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7840506434440613},{"word":"so","start":19.810938,"end":19.890938,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.785244882106781},{"word":"much","start":19.890938,"end":20.390938,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5195212364196777}],"paragraphs":{"transcript":"\nHi, Bevin. It's Tommy here, senior adviser from Oakview. Just giving you a call to run through that updated advice strategy. 130160796. I'll send you a message and hopefully talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"Hi, Bevin.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.16689685732126236},{"text":"It's Tommy here, senior adviser from Oakview.","start":8.88,"end":10.96,"sentiment":"neutral","sentiment_score":0.2119725921324321},{"text":"Just giving you a call to run through that updated advice strategy.","start":10.96,"end":14.470938,"sentiment":"neutral","sentiment_score":0.2631725457807382},{"text":"130160796.","start":14.610938,"end":17.250938,"sentiment":"neutral","sentiment_score":0.08859793841838837},{"text":"I'll send you a message and hopefully talk to you soon.","start":17.250938,"end":19.410938,"sentiment":"neutral","sentiment_score":0.3141479654745622}],"sentiment":"neutral","sentiment_score":0.25817872629021155,"num_words":33,"start":8.32,"end":19.410938},{"sentences":[{"text":"Thank you so much.","start":19.410938,"end":20.390938,"sentiment":"positive","sentiment_score":0.7244136035442352}],"sentiment":"positive","sentiment_score":0.7244136035442352,"num_words":4,"start":19.410938,"end":20.390938}]}}]},{"alternatives":[{"transcript":"The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","confidence":1.0,"words":[{"word":"the","start":0.16,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4295511245727539},{"word":"person","start":0.39999998,"end":0.79999995,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4732797145843506},{"word":"you","start":0.79999995,"end":0.96,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4140626192092895},{"word":"are","start":0.96,"end":1.1999999,"confidence":1.0,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.3464439809322357},{"word":"calling","start":1.1999999,"end":1.68,"confidence":1.0,"punctuated_word":"calling","sentiment":"negative","sentiment_score":-0.4389676451683045},{"word":"is","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5669724345207214},{"word":"not","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5747061967849731},{"word":"available","start":2.1599998,"end":2.6599998,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.5766797065734863},{"word":"please","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4304317831993103},{"word":"leave","start":3.52,"end":3.76,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3436688184738159},{"word":"a","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.35259541869163513},{"word":"short","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.2296050488948822},{"word":"message","start":4.24,"end":4.74,"confidence":0.9387207,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.27894049882888794},{"word":"and","start":4.88,"end":5.04,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1962287425994873},{"word":"it","start":5.04,"end":5.2,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2829485535621643},{"word":"will","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.15816529095172882},{"word":"be","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.18093346059322357},{"word":"sent","start":5.52,"end":5.8399997,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.1981823891401291},{"word":"as","start":5.8399997,"end":6.0,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.22351443767547607},{"word":"an","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23096470534801483},{"word":"audio","start":6.24,"end":6.56,"confidence":1.0,"punctuated_word":"audio","sentiment":"neutral","sentiment_score":-0.17209842801094055},{"word":"message","start":6.56,"end":7.06,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.2297634035348892}],"paragraphs":{"transcript":"\nThe person you are calling is not available. Please leave a short message, and it will be sent as an audio message.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4775829277932644},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.25057435567889896}],"sentiment":"neutral","sentiment_score":-0.33312292735685,"num_words":22,"start":0.16,"end":7.06}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you are calling is not available. Please leave a short message, and it will be sent as an audio message.\n\nChannel 0: Hi, Bevin. It's Tommy here, senior adviser from Oakview. Just giving you a call to run through that updated advice strategy. 130160796. I'll send you a message and hopefully talk to you soon.\n\nThank you so much.","paragraphs":[{"sentences":[{"text":"The person you are calling is not available.","start":0.16,"end":2.6599998,"sentiment":"negative","sentiment_score":-0.4775829277932644},{"text":"Please leave a short message, and it will be sent as an audio message.","start":3.1999998,"end":7.06,"sentiment":"neutral","sentiment_score":-0.25057435567889896}],"sentiment":"neutral","sentiment_score":-0.33312292735685,"channel":1,"num_words":22,"start":0.16,"end":7.06},{"sentences":[{"text":"Hi, Bevin.","start":8.32,"end":8.88,"sentiment":"neutral","sentiment_score":0.16689685732126236},{"text":"It's Tommy here, senior adviser from Oakview.","start":8.88,"end":10.96,"sentiment":"neutral","sentiment_score":0.2119725921324321},{"text":"Just giving you a call to run through that updated advice strategy.","start":10.96,"end":14.470938,"sentiment":"neutral","sentiment_score":0.2631725457807382},{"text":"130160796.","start":14.610938,"end":17.250938,"sentiment":"neutral","sentiment_score":0.08859793841838837},{"text":"I'll send you a message and hopefully talk to you soon.","start":17.250938,"end":19.410938,"sentiment":"neutral","sentiment_score":0.3141479654745622}],"sentiment":"neutral","sentiment_score":0.25817872629021155,"channel":0,"num_words":33,"start":8.32,"end":19.410938},{"sentences":[{"text":"Thank you so much.","start":19.410938,"end":20.390938,"sentiment":"positive","sentiment_score":0.7244136035442352}],"sentiment":"positive","sentiment_score":0.7244136035442352,"channel":0,"num_words":4,"start":19.410938,"end":20.390938}]},"summary":{"result":"success","short":"The caller reaches the voicemail of the person they are calling and leaves a message for Bevin, who is not available. The caller identifies themselves as Tommy from Oakview and states that they will be following up on the updated advice strategy. They mention sending a message and hoping to talk to Bevin soon."},"intents":{"segments":[{"text":"Please leave a short message, and it will be sent as an audio message. Hi, Bevin. It's Tommy here, senior adviser from Oakview. Just giving you a call to run through that updated advice strategy. 130160796. I'll send you a message and hopefully talk to you soon. Thank you so much.","start_word":8,"end_word":58,"intents":[{"intent":"Leave message","confidence_score":0.06756212}]},{"text":"Just giving you a call to run through that updated advice strategy. 130160796.","start_word":31,"end_word":43,"intents":[{"intent":"Run strategy","confidence_score":0.2037313}]},{"text":"Thank you so much.","start_word":55,"end_word":58,"intents":[{"intent":"Talk soon","confidence_score":0.12523937}]}]},"sentiments":{"segments":[{"text":"The person you are calling is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.4885936975479126},{"text":"Please leave a short message, and it will be sent as an audio message. Hi, Bevin. It's Tommy here, senior adviser from Oakview. Just giving you a call to run through that updated advice strategy. 130160796. I'll send you a message and hopefully talk to you soon.","start_word":8,"end_word":54,"sentiment":"neutral","sentiment_score":0.10914896428585052},{"text":"Thank you so much.","start_word":55,"end_word":58,"sentiment":"positive","sentiment_score":0.7872083783149719}],"average":{"sentiment":"neutral","sentiment_score":0.08488815005232649}}}}