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you, sir.","start":30.822937,"end":31.702936,"sentiment":"positive","sentiment_score":0.5347253680229187},{"text":"Call you later.","start":31.702936,"end":32.602936,"sentiment":"neutral","sentiment_score":0.2921271026134491}],"sentiment":"positive","sentiment_score":0.3912836355822427,"channel":0,"num_words":7,"start":30.422937,"end":32.602936},{"sentences":[{"text":"Okay.","start":32.302937,"end":32.782936,"sentiment":"neutral","sentiment_score":0.1476483941078186},{"text":"K.","start":32.782936,"end":33.102936,"sentiment":"neutral","sentiment_score":0.16843721270561218},{"text":"Thank you.","start":33.102936,"end":33.76294,"sentiment":"positive","sentiment_score":0.3454020246863365}],"sentiment":"neutral","sentiment_score":0.25172241404652596,"channel":1,"num_words":4,"start":32.302937,"end":33.76294}]},"summary":{"result":"success","short":"Abby from Techno One calls Mr. Zatwarski to confirm his upcoming IT review. Mr. Zatwarski is not able to hear and asks Abby to call him later. Abby agrees to call him later and thanks him for his time."},"intents":{"segments":[{"text":"Daniel asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year. IT Sorry.","start_word":30,"end_word":56,"intents":[{"intent":"Confirm it review","confidence_score":0.48086205}]},{"text":"Would you be able to call me later? Okay. Yeah. Sure.","start_word":62,"end_word":72,"intents":[{"intent":"Request call later","confidence_score":0.23280248}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hi, sir.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.14320142567157745},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.40075990557670593},{"text":"Hi. This is Abby from Techno One from Springfield, Brisbane. Is this mister Adam Zatwarski? Sorry. You're calling from where? From Techno one, sir. Daniel asked me to reach out to you to confirm if you're still coming up for an IT review towards the middle of this year. IT Sorry. I review.","start_word":6,"end_word":58,"sentiment":"neutral","sentiment_score":0.0020250610541552305},{"text":"barely hear you.","start_word":59,"end_word":61,"sentiment":"negative","sentiment_score":-0.38077980279922485},{"text":"Would you be able to call me later? Okay. Yeah. Sure. No Sure. problem.","start_word":62,"end_word":75,"sentiment":"neutral","sentiment_score":-0.0029648770578205585},{"text":"Thank you, sir.","start_word":76,"end_word":78,"sentiment":"positive","sentiment_score":0.5315525531768799},{"text":"Call you later. Okay. K.","start_word":79,"end_word":83,"sentiment":"neutral","sentiment_score":0.21995946764945984},{"text":"Thank you.","start_word":84,"end_word":85,"sentiment":"positive","sentiment_score":0.3919166326522827}],"average":{"sentiment":"neutral","sentiment_score":0.0552642822265625}}}}