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Please hold while the next available operator takes your call. Please be aware that calls may be Good morning. With Sunday Regional Council. Sue speaking. Yeah. May I ask what it's regarding? So it's just a marketing call? Okay. Let me see if I can grab her for you. Planning services page under the green development tab on the council's website, www.whitsundayrc.qld.gov.au. Remember, your pets must legally be registered with the Whitsunday Regional Council. Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there? Thank you for waiting. Thank you for waiting. I'm sorry. I can't get an answer from her mobile at all. You're more you're welcome. Thank you. 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with Sunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be Good morning. With Sunday Regional Council. Sue speaking.\n\nYeah. May I ask what it's regarding? So it's just a marketing call? Okay. Let me see if I can grab her for you.\n\nPlanning services page under the green development tab on the council's website, www.whitsundayrc.qld.gov.au. Remember, your pets must legally be registered with the Whitsunday Regional Council. Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there? Thank you for waiting. Thank you for waiting.\n\nI'm sorry. I can't get an answer from her mobile at all. You're more you're welcome. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Calling with Sunday Regional Council.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":-0.028674403205513954},{"text":"Please hold while the next available operator takes your call.","start":2.56,"end":6.1,"sentiment":"neutral","sentiment_score":-0.08350425995886326},{"text":"Please be aware that calls may be Good morning.","start":6.3199997,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.05720962956547737},{"text":"With Sunday Regional Council.","start":9.5199995,"end":11.2,"sentiment":"neutral","sentiment_score":0.014083809684962034},{"text":"Sue speaking.","start":11.2,"end":11.94,"sentiment":"neutral","sentiment_score":0.008626209571957588}],"sentiment":"neutral","sentiment_score":-0.04732378746072451,"num_words":30,"start":0.24,"end":11.94},{"sentences":[{"text":"Yeah.","start":22.105,"end":22.605,"sentiment":"neutral","sentiment_score":-0.00047576241195201874},{"text":"May I ask what it's regarding?","start":23.545,"end":24.845001,"sentiment":"neutral","sentiment_score":-0.010705298588921627},{"text":"So it's just a marketing call?","start":32.16,"end":33.940002,"sentiment":"neutral","sentiment_score":-0.017331499451150496},{"text":"Okay.","start":42.72,"end":43.120003,"sentiment":"neutral","sentiment_score":0.13376222550868988},{"text":"Let me see if I can grab her for you.","start":43.120003,"end":45.38,"sentiment":"neutral","sentiment_score":0.1323291018605232}],"sentiment":"neutral","sentiment_score":0.05368152889423072,"num_words":24,"start":22.105,"end":45.38},{"sentences":[{"text":"Planning services page under the green development tab on the council's website, www.whitsundayrc.qld.gov.au.","start":48.375,"end":59.595,"sentiment":"neutral","sentiment_score":0.15413198333520156},{"text":"Remember, your pets must legally be registered with the Whitsunday Regional Council.","start":63.11,"end":67.69,"sentiment":"neutral","sentiment_score":0.019439610342184704},{"text":"Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there?","start":67.99,"end":75.635,"sentiment":"neutral","sentiment_score":0.002626545904647736},{"text":"Thank you for waiting.","start":76.255,"end":77.375,"sentiment":"neutral","sentiment_score":0.0582094038836658},{"text":"Thank you for waiting.","start":77.375,"end":78.515,"sentiment":"neutral","sentiment_score":0.12509289011359215}],"sentiment":"neutral","sentiment_score":0.056025143471305015,"num_words":54,"start":48.375,"end":78.515},{"sentences":[{"text":"I'm sorry.","start":79.215004,"end":79.855,"sentiment":"neutral","sentiment_score":-0.12605875357985497},{"text":"I can't get an answer from her mobile at all.","start":79.855,"end":82.595,"sentiment":"neutral","sentiment_score":-0.2822722509503365},{"text":"You're more you're welcome.","start":91.05494,"end":92.81494,"sentiment":"neutral","sentiment_score":0.31095971167087555},{"text":"Thank you.","start":92.81494,"end":93.55494,"sentiment":"positive","sentiment_score":0.36312124133110046},{"text":"Bye.","start":95.05494,"end":95.55494,"sentiment":"neutral","sentiment_score":0.07066938281059265}],"sentiment":"neutral","sentiment_score":-0.05442575286877783,"num_words":19,"start":79.215004,"end":95.55494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Calling with Sunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be Good morning. With Sunday Regional Council. Sue speaking.\n\nChannel 0: Oh, hi, Sue. Good day, Sue. Sue, I was actually trying to reach Lisa Stanley from the IT department.\n\nChannel 1: Yeah. May I ask what\n\nChannel 0: Yep.\n\nChannel 1: it's regarding?\n\nChannel 0: Yeah. It's actually regarding cybersecurity.\n\nChannel 1: So it's just a marketing call?\n\nChannel 0: That that's right. We wanted to present our AISOC with Lisa if she is available.\n\nChannel 1: Okay. Let me see if I can grab her for you.\n\nChannel 0: Oh, I appreciate it. Thank you.\n\nChannel 1: Planning services page under the green development tab on the council's website, www.whitsundayrc.qld.gov.au. Remember, your pets must legally be registered with the Whitsunday Regional Council. Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there? Thank you\n\nChannel 0: Oh,\n\nChannel 1: for\n\nChannel 0: yeah.\n\nChannel 1: waiting.\n\nChannel 0: Still here,\n\nChannel 1: Thank\n\nChannel 0: sir.\n\nChannel 1: you for waiting. I'm\n\nChannel 0: Mhmm.\n\nChannel 1: sorry. I can't get an answer from her mobile at all.\n\nChannel 0: Oh, it's alright. Well, I think that would be all. I'll try to reach her myself, but thank you for your help. You have a great\n\nChannel 1: You're\n\nChannel 0: day too.\n\nChannel 1: more you're welcome. Thank you.\n\nChannel 0: Bye bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Calling with Sunday Regional Council.","start":0.24,"end":2.26,"sentiment":"neutral","sentiment_score":-0.028674403205513954},{"text":"Please hold while the next available operator takes your call.","start":2.56,"end":6.1,"sentiment":"neutral","sentiment_score":-0.08350425995886326},{"text":"Please be aware that calls may be Good morning.","start":6.3199997,"end":9.5199995,"sentiment":"neutral","sentiment_score":-0.05720962956547737},{"text":"With Sunday Regional Council.","start":9.5199995,"end":11.2,"sentiment":"neutral","sentiment_score":0.014083809684962034},{"text":"Sue speaking.","start":11.2,"end":11.94,"sentiment":"neutral","sentiment_score":0.008626209571957588}],"sentiment":"neutral","sentiment_score":-0.04732378746072451,"channel":1,"num_words":30,"start":0.24,"end":11.94},{"sentences":[{"text":"Oh, hi, Sue.","start":13.085,"end":14.125,"sentiment":"neutral","sentiment_score":0.04530239601929983},{"text":"Good day, Sue.","start":14.125,"end":15.025001,"sentiment":"neutral","sentiment_score":0.2078695942958196},{"text":"Sue, I was actually trying to reach Lisa Stanley from the IT department.","start":15.645,"end":21.025,"sentiment":"neutral","sentiment_score":0.01809397927270486}],"sentiment":"neutral","sentiment_score":0.05235461586792218,"channel":0,"num_words":19,"start":13.085,"end":21.025},{"sentences":[{"text":"Yeah.","start":22.105,"end":22.605,"sentiment":"neutral","sentiment_score":-0.00047576241195201874},{"text":"May I ask what","start":23.545,"end":24.105,"sentiment":"neutral","sentiment_score":-0.008972726529464126}],"sentiment":"neutral","sentiment_score":-0.007273333705961704,"channel":1,"num_words":5,"start":22.105,"end":24.105},{"sentences":[{"text":"Yep.","start":23.965,"end":24.465,"sentiment":"neutral","sentiment_score":-0.006452146451920271}],"sentiment":"neutral","sentiment_score":-0.006452146451920271,"channel":0,"num_words":1,"start":23.965,"end":24.465},{"sentences":[{"text":"it's regarding?","start":24.105,"end":24.845001,"sentiment":"neutral","sentiment_score":-0.014170442707836628}],"sentiment":"neutral","sentiment_score":-0.014170442707836628,"channel":1,"num_words":2,"start":24.105,"end":24.845001},{"sentences":[{"text":"Yeah.","start":25.88,"end":26.36,"sentiment":"neutral","sentiment_score":-0.018795927986502647},{"text":"It's actually regarding cybersecurity.","start":26.36,"end":28.3,"sentiment":"neutral","sentiment_score":-0.02436213381588459}],"sentiment":"neutral","sentiment_score":-0.0232488926500082,"channel":0,"num_words":5,"start":25.88,"end":28.3},{"sentences":[{"text":"So it's just a marketing call?","start":32.16,"end":33.940002,"sentiment":"neutral","sentiment_score":-0.017331499451150496}],"sentiment":"neutral","sentiment_score":-0.017331499451150496,"channel":1,"num_words":6,"start":32.16,"end":33.940002},{"sentences":[{"text":"That that's right.","start":35.0,"end":35.8,"sentiment":"neutral","sentiment_score":0.08300481115778287},{"text":"We wanted to present our AISOC with Lisa if she is 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under the green development tab on the council's website, www.whitsundayrc.qld.gov.au.","start":48.375,"end":59.595,"sentiment":"neutral","sentiment_score":0.15413198333520156},{"text":"Remember, your pets must legally be registered with the Whitsunday Regional Council.","start":63.11,"end":67.69,"sentiment":"neutral","sentiment_score":0.019439610342184704},{"text":"Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there?","start":67.99,"end":75.635,"sentiment":"neutral","sentiment_score":0.002626545904647736},{"text":"Thank you","start":76.255,"end":76.655,"sentiment":"neutral","sentiment_score":0.07974152266979218}],"sentiment":"neutral","sentiment_score":0.051075658683354654,"channel":1,"num_words":48,"start":48.375,"end":76.655},{"sentences":[{"text":"Oh,","start":76.585,"end":76.665,"sentiment":"neutral","sentiment_score":0.06943154335021973}],"sentiment":"neutral","sentiment_score":0.06943154335021973,"channel":0,"num_words":1,"start":76.585,"end":76.665},{"sentences":[{"text":"for","start":76.655,"end":76.895004,"sentiment":"neutral","sentiment_score":0.046803876757621765}],"sentiment":"neutral","sentiment_score":0.046803876757621765,"channel":1,"num_words":1,"start":76.655,"end":76.895004},{"sentences":[{"text":"yeah.","start":76.665,"end":76.985,"sentiment":"neutral","sentiment_score":0.04140791296958923}],"sentiment":"neutral","sentiment_score":0.04140791296958923,"channel":0,"num_words":1,"start":76.665,"end":76.985},{"sentences":[{"text":"waiting.","start":76.895004,"end":77.375,"sentiment":"neutral","sentiment_score":0.026550693437457085}],"sentiment":"neutral","sentiment_score":0.026550693437457085,"channel":1,"num_words":1,"start":76.895004,"end":77.375},{"sentences":[{"text":"Still here,","start":76.985,"end":77.545,"sentiment":"neutral","sentiment_score":0.038067352026700974}],"sentiment":"neutral","sentiment_score":0.038067352026700974,"channel":0,"num_words":2,"start":76.985,"end":77.545},{"sentences":[{"text":"Thank","start":77.375,"end":77.615,"sentiment":"neutral","sentiment_score":0.13085675239562988}],"sentiment":"neutral","sentiment_score":0.13085675239562988,"channel":1,"num_words":1,"start":77.375,"end":77.615},{"sentences":[{"text":"sir.","start":77.545,"end":78.045,"sentiment":"neutral","sentiment_score":0.20629987120628357}],"sentiment":"neutral","sentiment_score":0.20629987120628357,"channel":0,"num_words":1,"start":77.545,"end":78.045},{"sentences":[{"text":"you for waiting.","start":77.615,"end":78.515,"sentiment":"neutral","sentiment_score":0.12317160268624623},{"text":"I'm","start":79.215004,"end":79.535,"sentiment":"neutral","sentiment_score":-0.0685889944434166}],"sentiment":"neutral","sentiment_score":0.07523145340383053,"channel":1,"num_words":4,"start":77.615,"end":79.535},{"sentences":[{"text":"Mhmm.","start":79.225,"end":79.725,"sentiment":"neutral","sentiment_score":-0.0715286061167717}],"sentiment":"neutral","sentiment_score":-0.0715286061167717,"channel":0,"num_words":1,"start":79.225,"end":79.725},{"sentences":[{"text":"sorry.","start":79.535,"end":79.855,"sentiment":"neutral","sentiment_score":-0.1835285127162933},{"text":"I can't get an answer from her mobile at all.","start":79.855,"end":82.595,"sentiment":"neutral","sentiment_score":-0.2822722509503365}],"sentiment":"neutral","sentiment_score":-0.27329554747451434,"channel":1,"num_words":11,"start":79.535,"end":82.595},{"sentences":[{"text":"Oh, it's alright.","start":83.625,"end":84.525,"sentiment":"neutral","sentiment_score":-0.06484312191605568},{"text":"Well, I think that would be all.","start":85.75,"end":87.27,"sentiment":"neutral","sentiment_score":-0.07442826139075416},{"text":"I'll try to reach her myself, but thank you for your help.","start":87.27,"end":90.46999,"sentiment":"neutral","sentiment_score":0.14457273025376102},{"text":"You have a great","start":90.46999,"end":91.10999,"sentiment":"positive","sentiment_score":0.3726242929697037}],"sentiment":"neutral","sentiment_score":0.09653241305540387,"channel":0,"num_words":26,"start":83.625,"end":91.10999},{"sentences":[{"text":"You're","start":91.05494,"end":91.37494,"sentiment":"positive","sentiment_score":0.3651907444000244}],"sentiment":"positive","sentiment_score":0.3651907444000244,"channel":1,"num_words":1,"start":91.05494,"end":91.37494},{"sentences":[{"text":"day too.","start":91.10999,"end":91.85,"sentiment":"positive","sentiment_score":0.35861077904701233}],"sentiment":"positive","sentiment_score":0.35861077904701233,"channel":0,"num_words":2,"start":91.10999,"end":91.85},{"sentences":[{"text":"more you're welcome.","start":91.37494,"end":92.81494,"sentiment":"neutral","sentiment_score":0.29288270076115924},{"text":"Thank you.","start":92.81494,"end":93.55494,"sentiment":"positive","sentiment_score":0.36312124133110046}],"sentiment":"neutral","sentiment_score":0.32097811698913575,"channel":1,"num_words":5,"start":91.37494,"end":93.55494},{"sentences":[{"text":"Bye bye.","start":94.149994,"end":94.89,"sentiment":"neutral","sentiment_score":0.16636787354946136}],"sentiment":"neutral","sentiment_score":0.16636787354946136,"channel":0,"num_words":2,"start":94.149994,"end":94.89},{"sentences":[{"text":"Bye.","start":95.05494,"end":95.55494,"sentiment":"neutral","sentiment_score":0.07066938281059265}],"sentiment":"neutral","sentiment_score":0.07066938281059265,"channel":1,"num_words":1,"start":95.05494,"end":95.55494}]},"summary":{"result":"success","short":"A representative from the Sunday Regional Council called a customer named Sue to present their AISOC with Lisa Stanley in cybersecurity. The representative asked if Sue was available in IT and informed her that failure to register with the council could result in fines. The representative also provided information on how to contact Lisa via mobile app and thanked the customer for their help."},"intents":{"segments":[{"text":"Calling with Sunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be Good morning.","start_word":1,"end_word":24,"intents":[{"intent":"Inform about call","confidence_score":0.0043007922}]},{"text":"May I ask what Yep. it's regarding? Yeah.","start_word":50,"end_word":57,"intents":[{"intent":"Request clarification","confidence_score":0.105689876},{"intent":"Provide information","confidence_score":0.2379358}]},{"text":"Let me see if I can grab her for you. Oh, I appreciate it.","start_word":84,"end_word":97,"intents":[{"intent":"Request assistance","confidence_score":0.039053388}]},{"text":"Oh, I appreciate it. Thank you.","start_word":94,"end_word":99,"intents":[{"intent":"Express appreciation","confidence_score":0.0054326667}]}]},"sentiments":{"segments":[{"text":"Calling with Sunday Regional Council. Please hold while the next available operator takes your call. Please be aware that calls may be Good morning. With Sunday Regional Council. Sue speaking. Oh, hi, Sue. Good day, Sue. Sue, I was actually trying to reach Lisa Stanley from the IT department. Yeah. May I ask what Yep. it's regarding? Yeah. It's actually regarding cybersecurity. So it's just a marketing call? That that's right. We wanted to present our AISOC with Lisa if she is available. Okay. Let me see if I can grab her for you.","start_word":0,"end_word":93,"sentiment":"neutral","sentiment_score":0.027424804866313934},{"text":"Oh, I appreciate it. Thank you.","start_word":94,"end_word":99,"sentiment":"positive","sentiment_score":0.4601643979549408},{"text":"Planning services page under the green development tab on the council's website, www.whitsundayrc.qld.gov.au. Remember, your pets must legally be registered with the Whitsunday Regional Council. Failure to do so may result in fines, but most importantly, it helps us reunite you with your Are you there? Thank you Oh, for yeah. waiting. Still here, Thank sir. you for waiting. I'm Mhmm. sorry. I can't get an answer from her mobile at all. Oh, it's alright. Well, I think that would be all. I'll try to reach her myself, but thank you for your help.","start_word":100,"end_word":193,"sentiment":"neutral","sentiment_score":0.02156691811978817},{"text":"You have a great You're day too.","start_word":194,"end_word":200,"sentiment":"positive","sentiment_score":0.3648428618907929},{"text":"more you're welcome.","start_word":201,"end_word":203,"sentiment":"neutral","sentiment_score":0.29805126786231995},{"text":"Thank you.","start_word":204,"end_word":205,"sentiment":"positive","sentiment_score":0.3507728576660156},{"text":"Bye bye. Bye.","start_word":206,"end_word":208,"sentiment":"neutral","sentiment_score":0.1384277641773224}],"average":{"sentiment":"neutral","sentiment_score":0.05941082467106069}}}}