{"metadata":{"transaction_key":"deprecated","request_id":"019d6ae3-fa77-7da2-a6eb-c1e54641dc72","sha256":"4b2e4d136398a331cd30d83939b5e7f5c40ad2d4e12f763266c248cdfb1daf0c","created":"2026-04-08T02:20:20.368Z","duration":47.37594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":196,"output_tokens":56},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":225},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":225,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Hello. This is Airtel. I'm just returning your call. Are you under are you with Airtel right now? Okay. You know, with that case, talk to the other person because they're they're oh, okay. Sorry. Okay. Alright. No problem. Yep. Yep. No. I can't help you, darling, with that. Can't help you because number one, we're in Australia, different network, and we're not the same company. Alright. Okay. Thank","confidence":0.9966258,"words":[{"word":"yeah","start":3.1999998,"end":3.52,"confidence":0.9893969,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.035061538219451904},{"word":"hello","start":3.52,"end":3.84,"confidence":0.8535528,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.05097225680947304},{"word":"this","start":3.84,"end":4.08,"confidence":0.9901404,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.059116438031196594},{"word":"is","start":4.08,"end":4.3199997,"confidence":0.9985083,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0682561844587326},{"word":"airtel","start":4.3199997,"end":4.72,"confidence":0.994423,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.07272845506668091},{"word":"i'm","start":4.72,"end":4.7999997,"confidence":0.99979746,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.08623677492141724},{"word":"just","start":4.7999997,"end":5.04,"confidence":0.99976236,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.09021666646003725},{"word":"returning","start":5.04,"end":5.44,"confidence":0.9998369,"punctuated_word":"returning","sentiment":"neutral","sentiment_score":0.12811823189258575},{"word":"your","start":5.44,"end":5.68,"confidence":0.99878293,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1155867651104927},{"word":"call","start":5.68,"end":6.18,"confidence":0.99907935,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.09867189824581146},{"word":"are","start":13.215,"end":13.455,"confidence":0.7760742,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.01355883665382862},{"word":"you","start":13.455,"end":13.535001,"confidence":0.99951863,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00808827206492424},{"word":"under","start":13.535001,"end":13.8550005,"confidence":0.5498223,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.006161604076623917},{"word":"are","start":13.935,"end":14.015,"confidence":0.9985329,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.008896999061107635},{"word":"you","start":14.015,"end":14.255,"confidence":0.9991339,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008616428822278976},{"word":"with","start":14.255,"end":14.495001,"confidence":0.99859554,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.0030935565009713173},{"word":"airtel","start":14.495001,"end":14.895,"confidence":0.9979074,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.012995511293411257},{"word":"right","start":14.895,"end":15.135,"confidence":0.9987764,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.02267773263156414},{"word":"now","start":15.135,"end":15.635,"confidence":0.99974084,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":0.028556790202856064},{"word":"okay","start":19.855,"end":20.355,"confidence":0.9904976,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.1005682647228241},{"word":"you","start":20.815,"end":20.975,"confidence":0.42108294,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.16063007712364197},{"word":"know","start":20.975,"end":21.215,"confidence":0.9228903,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.21649865806102753},{"word":"with","start":21.215,"end":21.375,"confidence":0.5702333,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.21996089816093445},{"word":"that","start":21.375,"end":21.615,"confidence":0.9963399,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.24002651870250705},{"word":"case","start":21.615,"end":22.115,"confidence":0.9822068,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":-0.09171003103256226},{"word":"talk","start":22.494999,"end":22.815,"confidence":0.9979862,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.1063457727432251},{"word":"to","start":22.815,"end":22.975,"confidence":0.99962103,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11777672916650772},{"word":"the","start":22.975,"end":23.135,"confidence":0.9990765,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10995136201381683},{"word":"other","start":23.135,"end":23.375,"confidence":0.99969196,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.1147000789642334},{"word":"person","start":23.375,"end":23.695,"confidence":0.99943537,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.112112894654274},{"word":"because","start":23.695,"end":23.81,"confidence":0.7649195,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.11118488013744354},{"word":"they're","start":23.81,"end":23.925,"confidence":0.87239516,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.13176944851875305},{"word":"they're","start":23.925,"end":24.175,"confidence":0.9847431,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.14746001362800598},{"word":"oh","start":24.425,"end":24.925,"confidence":0.8733407,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.09921258687973022},{"word":"okay","start":26.5,"end":26.9,"confidence":0.99833834,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.1202227771282196},{"word":"sorry","start":26.9,"end":27.3,"confidence":0.9989927,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.11630935966968536},{"word":"okay","start":27.3,"end":27.699999,"confidence":0.9847201,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02749632298946381},{"word":"alright","start":27.699999,"end":28.099998,"confidence":0.9988923,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.001415342791005969},{"word":"no","start":28.099998,"end":28.34,"confidence":0.9494379,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.026458460837602615},{"word":"problem","start":28.34,"end":28.579998,"confidence":0.86518276,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.0358271524310112},{"word":"yep","start":28.579998,"end":28.9,"confidence":0.9978385,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02924293838441372},{"word":"yep","start":28.9,"end":29.4,"confidence":0.9991942,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.022158361971378326},{"word":"no","start":35.3,"end":35.54,"confidence":0.8364106,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2470492124557495},{"word":"i","start":35.54,"end":35.62,"confidence":0.7648339,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3304235637187958},{"word":"can't","start":35.62,"end":35.86,"confidence":0.998006,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.35543161630630493},{"word":"help","start":35.86,"end":36.019997,"confidence":0.99966824,"punctuated_word":"help","sentiment":"negative","sentiment_score":-0.3590499460697174},{"word":"you","start":36.019997,"end":36.18,"confidence":0.7312206,"punctuated_word":"you,","sentiment":"negative","sentiment_score":-0.37792712450027466},{"word":"darling","start":36.18,"end":36.579998,"confidence":0.97954786,"punctuated_word":"darling,","sentiment":"negative","sentiment_score":-0.3916255235671997},{"word":"with","start":36.579998,"end":36.739998,"confidence":0.9992562,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.28936702013015747},{"word":"that","start":36.739998,"end":37.190937,"confidence":0.9966258,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2607536315917969},{"word":"can't","start":37.91094,"end":38.230938,"confidence":0.9761113,"punctuated_word":"Can't","sentiment":"neutral","sentiment_score":-0.2432679831981659},{"word":"help","start":38.230938,"end":38.390938,"confidence":0.99966323,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.23747622966766355},{"word":"you","start":38.390938,"end":38.550938,"confidence":0.9808069,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24460993707180023},{"word":"because","start":38.550938,"end":38.870937,"confidence":0.8482448,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.24143783748149872},{"word":"number","start":38.870937,"end":39.110935,"confidence":0.730711,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.2461833655834198},{"word":"one","start":39.110935,"end":39.270935,"confidence":0.98037374,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.2705172300338745},{"word":"we're","start":39.270935,"end":39.510937,"confidence":0.9990941,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.2393227219581604},{"word":"in","start":39.510937,"end":39.75094,"confidence":0.9983626,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.2245076298713684},{"word":"australia","start":39.75094,"end":40.25094,"confidence":0.8878454,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.25184017419815063},{"word":"different","start":40.310936,"end":40.630936,"confidence":0.7561764,"punctuated_word":"different","sentiment":"neutral","sentiment_score":-0.20532868802547455},{"word":"network","start":40.630936,"end":41.130936,"confidence":0.9354174,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.24329812824726105},{"word":"and","start":41.510937,"end":41.75094,"confidence":0.99912304,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17611034214496613},{"word":"we're","start":41.75094,"end":41.990936,"confidence":0.9997293,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.192116379737854},{"word":"not","start":41.990936,"end":42.230938,"confidence":0.9998704,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.1685629040002823},{"word":"the","start":42.230938,"end":42.310936,"confidence":0.9995994,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1991976499557495},{"word":"same","start":42.310936,"end":42.550938,"confidence":0.9998965,"punctuated_word":"same","sentiment":"neutral","sentiment_score":-0.19190409779548645},{"word":"company","start":42.550938,"end":43.050938,"confidence":0.99977577,"punctuated_word":"company.","sentiment":"neutral","sentiment_score":-0.244355708360672},{"word":"alright","start":45.350937,"end":45.850937,"confidence":0.72412133,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.11003094911575316},{"word":"okay","start":46.07094,"end":46.57094,"confidence":0.9955796,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1559358686208725},{"word":"thank","start":47.030937,"end":47.37594,"confidence":0.6100749,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.15023012459278107}],"paragraphs":{"transcript":"\nYeah. Hello. This is Airtel. I'm just returning your call. Are you under are you with Airtel right now?\n\nOkay. You know, with that case, talk to the other person because they're they're oh, okay. Sorry. Okay. Alright.\n\nNo problem. Yep. Yep. No. I can't help you, darling, with that.\n\nCan't help you because number one, we're in Australia, different network, and we're not the same company. Alright. Okay. Thank","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.035061538219451904},{"text":"Hello.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.05097225680947304},{"text":"This is Airtel.","start":3.84,"end":4.72,"sentiment":"neutral","sentiment_score":0.0667003591855367},{"text":"I'm just returning your call.","start":4.72,"end":6.18,"sentiment":"neutral","sentiment_score":0.10376606732606888},{"text":"Are you under are you with Airtel right now?","start":13.215,"end":15.635,"sentiment":"neutral","sentiment_score":0.012516192367507352}],"sentiment":"neutral","sentiment_score":0.04829531265912872,"num_words":19,"start":3.1999998,"end":15.635},{"sentences":[{"text":"Okay.","start":19.855,"end":20.355,"sentiment":"neutral","sentiment_score":-0.1005682647228241},{"text":"You know, with that case, talk to the other person because they're they're oh, okay.","start":20.815,"end":26.9,"sentiment":"neutral","sentiment_score":-0.13997084846099217},{"text":"Sorry.","start":26.9,"end":27.3,"sentiment":"neutral","sentiment_score":-0.11630935966968536},{"text":"Okay.","start":27.3,"end":27.699999,"sentiment":"neutral","sentiment_score":-0.02749632298946381},{"text":"Alright.","start":27.699999,"end":28.099998,"sentiment":"neutral","sentiment_score":-0.001415342791005969}],"sentiment":"neutral","sentiment_score":-0.12343957984672957,"num_words":19,"start":19.855,"end":28.099998},{"sentences":[{"text":"No problem.","start":28.099998,"end":28.579998,"sentiment":"neutral","sentiment_score":0.031142806634306908},{"text":"Yep.","start":28.579998,"end":28.9,"sentiment":"neutral","sentiment_score":0.02924293838441372},{"text":"Yep.","start":28.9,"end":29.4,"sentiment":"neutral","sentiment_score":0.022158361971378326},{"text":"No.","start":35.3,"end":35.54,"sentiment":"neutral","sentiment_score":-0.2470492124557495},{"text":"I can't help you, darling, with that.","start":35.54,"end":37.190937,"sentiment":"negative","sentiment_score":-0.33779691798346384}],"sentiment":"neutral","sentiment_score":-0.20816172705963254,"num_words":12,"start":28.099998,"end":37.190937},{"sentences":[{"text":"Can't help you because number one, we're in Australia, different network, and we're not the same company.","start":37.91094,"end":43.050938,"sentiment":"neutral","sentiment_score":-0.2247080592548146},{"text":"Alright.","start":45.350937,"end":45.850937,"sentiment":"neutral","sentiment_score":0.11003094911575316},{"text":"Okay.","start":46.07094,"end":46.57094,"sentiment":"neutral","sentiment_score":0.1559358686208725},{"text":"Thank","start":47.030937,"end":47.37594,"sentiment":"neutral","sentiment_score":0.15023012459278107}],"sentiment":"neutral","sentiment_score":-0.17019200325012207,"num_words":20,"start":37.91094,"end":47.37594}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Well, thanks. Just give me a moment. I'll just stop the other call. Yes. I actually called them up, but that call is not going anywhere. No. No. No. There is nobody. I've been on the call for ten minutes. Yeah. Yeah. Yeah. Look. I actually have a Airtel SIM from India with International Roaming. Do you yeah. Ah, okay. Alright then. Thanks. Cheers. Bye.","confidence":0.99065816,"words":[{"word":"hello","start":1.92,"end":2.42,"confidence":0.74343485,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.007395378313958645},{"word":"yes","start":6.96,"end":7.46,"confidence":0.75941205,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.2231937050819397},{"word":"well","start":7.52,"end":7.8399997,"confidence":0.858036,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.3602113127708435},{"word":"thanks","start":7.8399997,"end":8.34,"confidence":0.9720632,"punctuated_word":"thanks.","sentiment":"positive","sentiment_score":0.43914079666137695},{"word":"just","start":8.559999,"end":8.8,"confidence":0.9614135,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.13394349813461304},{"word":"give","start":8.8,"end":9.04,"confidence":0.9947931,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09371069818735124},{"word":"me","start":9.04,"end":9.2,"confidence":0.9987288,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13569290935993197},{"word":"a","start":9.2,"end":9.28,"confidence":0.99825364,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.12037966400384904},{"word":"moment","start":9.28,"end":9.679999,"confidence":0.9961531,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.1242539808154106},{"word":"i'll","start":9.679999,"end":9.92,"confidence":0.996395,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.03638182207942009},{"word":"just","start":9.92,"end":10.42,"confidence":0.99919015,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.040662430226802826},{"word":"stop","start":11.28,"end":11.599999,"confidence":0.9816711,"punctuated_word":"stop","sentiment":"neutral","sentiment_score":0.05055663734674454},{"word":"the","start":11.599999,"end":11.759999,"confidence":0.99883395,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03095673769712448},{"word":"other","start":11.759999,"end":12.08,"confidence":0.9989625,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.0326961874961853},{"word":"call","start":12.08,"end":12.58,"confidence":0.9993545,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.02982880175113678},{"word":"yes","start":16.885,"end":17.285,"confidence":0.9687757,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0003169989213347435},{"word":"i","start":17.285,"end":17.605,"confidence":0.9993218,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030624978244304657},{"word":"actually","start":17.605,"end":18.085,"confidence":0.99748707,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.03530479967594147},{"word":"called","start":18.085,"end":18.405,"confidence":0.81710166,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.05594866722822189},{"word":"them","start":18.405,"end":18.725,"confidence":0.8461164,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.0521395206451416},{"word":"up","start":18.725,"end":19.225,"confidence":0.9285111,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.03739099204540253},{"word":"but","start":19.525,"end":19.765,"confidence":0.99971,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.041432496160268784},{"word":"that","start":19.765,"end":20.005001,"confidence":0.99697495,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04259299114346504},{"word":"call","start":20.005001,"end":20.085,"confidence":0.955425,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.21958185732364657},{"word":"is","start":20.085,"end":20.585,"confidence":0.65937084,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.25022944808006287},{"word":"not","start":20.805,"end":21.125,"confidence":0.9993524,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.19324447214603424},{"word":"going","start":21.125,"end":21.445,"confidence":0.99935466,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.20861415565013883},{"word":"anywhere","start":21.445,"end":21.945,"confidence":0.968946,"punctuated_word":"anywhere.","sentiment":"neutral","sentiment_score":-0.17671704292297363},{"word":"no","start":24.485,"end":24.645,"confidence":0.99429846,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2433395683765411},{"word":"no","start":24.645,"end":24.805,"confidence":0.99862546,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.30656057596206665},{"word":"no","start":24.805,"end":25.045,"confidence":0.9981791,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.35798805952072144},{"word":"there","start":25.045,"end":25.285,"confidence":0.99126,"punctuated_word":"There","sentiment":"negative","sentiment_score":-0.45446521043777466},{"word":"is","start":25.285,"end":25.445,"confidence":0.9940591,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.4126366972923279},{"word":"nobody","start":25.445,"end":25.845001,"confidence":0.8380313,"punctuated_word":"nobody.","sentiment":"neutral","sentiment_score":-0.31384900212287903},{"word":"i've","start":25.845001,"end":26.005001,"confidence":0.9979079,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.16940346360206604},{"word":"been","start":26.005001,"end":26.244999,"confidence":0.9998282,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.14603999257087708},{"word":"on","start":26.244999,"end":26.325,"confidence":0.9992931,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16446144878864288},{"word":"the","start":26.325,"end":26.485,"confidence":0.9957392,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14816272258758545},{"word":"call","start":26.485,"end":26.645,"confidence":0.9989191,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.10884980857372284},{"word":"for","start":26.645,"end":26.885,"confidence":0.9994653,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0754738450050354},{"word":"ten","start":26.885,"end":27.125,"confidence":0.9992938,"punctuated_word":"ten","sentiment":"neutral","sentiment_score":-0.05955037474632263},{"word":"minutes","start":27.125,"end":27.625,"confidence":0.99762696,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":-0.09575802087783812},{"word":"yeah","start":28.005001,"end":28.404999,"confidence":0.9749267,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00667340774089098},{"word":"yeah","start":28.404999,"end":28.904999,"confidence":0.99065816,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025684788823127747},{"word":"yeah","start":29.045,"end":29.545,"confidence":0.9172121,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016426686197519302},{"word":"look","start":30.19,"end":30.69,"confidence":0.7446614,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.005118336528539658},{"word":"i","start":30.990002,"end":31.310001,"confidence":0.96738607,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009715775027871132},{"word":"actually","start":31.310001,"end":31.710001,"confidence":0.9901833,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.018789201974868774},{"word":"have","start":31.710001,"end":31.95,"confidence":0.99938715,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.032510995864868164},{"word":"a","start":31.95,"end":32.190002,"confidence":0.5539653,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.026483720168471336},{"word":"airtel","start":32.190002,"end":32.690002,"confidence":0.9895956,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.03014899045228958},{"word":"sim","start":33.870003,"end":34.11,"confidence":0.65585715,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.012779157608747482},{"word":"from","start":34.11,"end":34.510002,"confidence":0.83821213,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.026135165244340897},{"word":"india","start":34.510002,"end":35.010002,"confidence":0.99940205,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.020811136811971664},{"word":"with","start":35.550938,"end":35.870937,"confidence":0.9993272,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.346138596534729},{"word":"international","start":35.870937,"end":36.370937,"confidence":0.5137408,"punctuated_word":"International","sentiment":"negative","sentiment_score":-0.4170505702495575},{"word":"roaming","start":36.510937,"end":37.010937,"confidence":0.8024222,"punctuated_word":"Roaming.","sentiment":"negative","sentiment_score":-0.3906535506248474},{"word":"do","start":38.510937,"end":39.010937,"confidence":0.1988317,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.24696481227874756},{"word":"you","start":41.230938,"end":41.390938,"confidence":0.95863235,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.21492943167686465},{"word":"yeah","start":41.630936,"end":42.130936,"confidence":0.9771766,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.1817668080329895},{"word":"ah","start":43.79094,"end":44.030937,"confidence":0.85927916,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":-0.04040759801864624},{"word":"okay","start":44.030937,"end":44.530937,"confidence":0.9990698,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.019054073840379715},{"word":"alright","start":44.59094,"end":44.91094,"confidence":0.9970095,"punctuated_word":"Alright","sentiment":"neutral","sentiment_score":0.03961209952831268},{"word":"then","start":44.91094,"end":45.310936,"confidence":0.9345274,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.04927533864974976},{"word":"thanks","start":45.310936,"end":45.810936,"confidence":0.93423176,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.1748495101928711},{"word":"cheers","start":46.190937,"end":46.59094,"confidence":0.9602719,"punctuated_word":"Cheers.","sentiment":"neutral","sentiment_score":0.2841874957084656},{"word":"bye","start":46.59094,"end":47.09094,"confidence":0.98328507,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2179359495639801}],"paragraphs":{"transcript":"\nHello? Yes. Well, thanks. Just give me a moment. I'll just stop the other call.\n\nYes. I actually called them up, but that call is not going anywhere. No. No. No.\n\nThere is nobody. I've been on the call for ten minutes. Yeah. Yeah. Yeah.\n\nLook. I actually have a Airtel SIM from India with International Roaming. Do you yeah. Ah, okay. Alright then.\n\nThanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.007395378313958645},{"text":"Yes.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.2231937050819397},{"text":"Well, thanks.","start":7.52,"end":8.34,"sentiment":"positive","sentiment_score":0.39967605471611023},{"text":"Just give me a moment.","start":8.559999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.12159615010023117},{"text":"I'll just stop the other call.","start":9.679999,"end":12.58,"sentiment":"neutral","sentiment_score":0.03684710276623567}],"sentiment":"neutral","sentiment_score":0.12393363732844591,"num_words":15,"start":1.92,"end":12.58},{"sentences":[{"text":"Yes.","start":16.885,"end":17.285,"sentiment":"neutral","sentiment_score":0.0003169989213347435},{"text":"I actually called them up, but that call is not going anywhere.","start":17.285,"end":21.945,"sentiment":"neutral","sentiment_score":-0.11198511843880017},{"text":"No.","start":24.485,"end":24.645,"sentiment":"neutral","sentiment_score":-0.2433395683765411},{"text":"No.","start":24.645,"end":24.805,"sentiment":"neutral","sentiment_score":-0.30656057596206665},{"text":"No.","start":24.805,"end":25.045,"sentiment":"negative","sentiment_score":-0.35798805952072144}],"sentiment":"neutral","sentiment_score":-0.1407120391377248,"num_words":16,"start":16.885,"end":25.045},{"sentences":[{"text":"There is nobody.","start":25.045,"end":25.845001,"sentiment":"negative","sentiment_score":-0.3936503032843272},{"text":"I've been on the call for ten minutes.","start":25.845001,"end":27.625,"sentiment":"neutral","sentiment_score":-0.1209624595940113},{"text":"Yeah.","start":28.005001,"end":28.404999,"sentiment":"neutral","sentiment_score":0.00667340774089098},{"text":"Yeah.","start":28.404999,"end":28.904999,"sentiment":"neutral","sentiment_score":0.025684788823127747},{"text":"Yeah.","start":29.045,"end":29.545,"sentiment":"neutral","sentiment_score":0.016426686197519302}],"sentiment":"neutral","sentiment_score":-0.14999040741739528,"num_words":14,"start":25.045,"end":29.545},{"sentences":[{"text":"Look.","start":30.19,"end":30.69,"sentiment":"neutral","sentiment_score":0.005118336528539658},{"text":"I actually have a Airtel SIM from India with International Roaming.","start":30.990002,"end":37.010937,"sentiment":"neutral","sentiment_score":-0.12101971459659663},{"text":"Do you yeah.","start":38.510937,"end":42.130936,"sentiment":"neutral","sentiment_score":-0.21455368399620056},{"text":"Ah, okay.","start":43.79094,"end":44.530937,"sentiment":"neutral","sentiment_score":-0.029730835929512978},{"text":"Alright then.","start":44.59094,"end":45.310936,"sentiment":"neutral","sentiment_score":0.04444371908903122}],"sentiment":"neutral","sentiment_score":-0.10212283208966255,"num_words":19,"start":30.19,"end":45.310936},{"sentences":[{"text":"Thanks.","start":45.310936,"end":45.810936,"sentiment":"neutral","sentiment_score":0.1748495101928711},{"text":"Cheers.","start":46.190937,"end":46.59094,"sentiment":"neutral","sentiment_score":0.2841874957084656},{"text":"Bye.","start":46.59094,"end":47.09094,"sentiment":"neutral","sentiment_score":0.2179359495639801}],"sentiment":"neutral","sentiment_score":0.22565765182177225,"num_words":3,"start":45.310936,"end":47.09094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Hello. This is Airtel. I'm just returning your call.\n\nChannel 1: Yes. Well, thanks. Just give me a moment. I'll just stop the other call.\n\nChannel 0: Are you under are you with Airtel right now?\n\nChannel 1: Yes. I actually called them up, but that\n\nChannel 0: Okay.\n\nChannel 1: call is not\n\nChannel 0: You know,\n\nChannel 1: going\n\nChannel 0: with that\n\nChannel 1: anywhere.\n\nChannel 0: case, talk to the other person because they're they're oh,\n\nChannel 1: No. No. No. There is nobody. I've been on the call\n\nChannel 0: okay.\n\nChannel 1: for ten\n\nChannel 0: Sorry.\n\nChannel 1: minutes.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Yeah.\n\nChannel 0: No problem.\n\nChannel 1: Yeah.\n\nChannel 0: Yep. Yep.\n\nChannel 1: Yeah. Look. I actually have a Airtel SIM from India\n\nChannel 0: No. I\n\nChannel 1: with\n\nChannel 0: can't help\n\nChannel 1: International\n\nChannel 0: you, darling,\n\nChannel 1: Roaming.\n\nChannel 0: with that. Can't help you\n\nChannel 1: Do\n\nChannel 0: because number one, we're in Australia, different network,\n\nChannel 1: you\n\nChannel 0: and\n\nChannel 1: yeah.\n\nChannel 0: we're not the same company.\n\nChannel 1: Ah, okay. Alright then. Thanks.\n\nChannel 0: Alright. Okay.\n\nChannel 1: Cheers. Bye.\n\nChannel 0: Thank","paragraphs":[{"sentences":[{"text":"Hello?","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.007395378313958645}],"sentiment":"neutral","sentiment_score":0.007395378313958645,"channel":1,"num_words":1,"start":1.92,"end":2.42},{"sentences":[{"text":"Yeah.","start":3.1999998,"end":3.52,"sentiment":"neutral","sentiment_score":0.035061538219451904},{"text":"Hello.","start":3.52,"end":3.84,"sentiment":"neutral","sentiment_score":0.05097225680947304},{"text":"This is Airtel.","start":3.84,"end":4.72,"sentiment":"neutral","sentiment_score":0.0667003591855367},{"text":"I'm just returning your call.","start":4.72,"end":6.18,"sentiment":"neutral","sentiment_score":0.10376606732606888}],"sentiment":"neutral","sentiment_score":0.08049652092158795,"channel":0,"num_words":10,"start":3.1999998,"end":6.18},{"sentences":[{"text":"Yes.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.2231937050819397},{"text":"Well, thanks.","start":7.52,"end":8.34,"sentiment":"positive","sentiment_score":0.39967605471611023},{"text":"Just give me a moment.","start":8.559999,"end":9.679999,"sentiment":"neutral","sentiment_score":0.12159615010023117},{"text":"I'll just stop the other call.","start":9.679999,"end":12.58,"sentiment":"neutral","sentiment_score":0.03684710276623567}],"sentiment":"neutral","sentiment_score":0.13225779868662357,"channel":1,"num_words":14,"start":6.96,"end":12.58},{"sentences":[{"text":"Are you under are you with Airtel right now?","start":13.215,"end":15.635,"sentiment":"neutral","sentiment_score":0.012516192367507352}],"sentiment":"neutral","sentiment_score":0.012516192367507352,"channel":0,"num_words":9,"start":13.215,"end":15.635},{"sentences":[{"text":"Yes.","start":16.885,"end":17.285,"sentiment":"neutral","sentiment_score":0.0003169989213347435},{"text":"I actually called them up, but that","start":17.285,"end":20.005001,"sentiment":"neutral","sentiment_score":-0.042204920734678}],"sentiment":"neutral","sentiment_score":-0.036889680777676404,"channel":1,"num_words":8,"start":16.885,"end":20.005001},{"sentences":[{"text":"Okay.","start":19.855,"end":20.355,"sentiment":"neutral","sentiment_score":-0.1005682647228241}],"sentiment":"neutral","sentiment_score":-0.1005682647228241,"channel":0,"num_words":1,"start":19.855,"end":20.355},{"sentences":[{"text":"call is not","start":20.005001,"end":21.125,"sentiment":"neutral","sentiment_score":-0.2210185925165812}],"sentiment":"neutral","sentiment_score":-0.2210185925165812,"channel":1,"num_words":3,"start":20.005001,"end":21.125},{"sentences":[{"text":"You know,","start":20.815,"end":21.215,"sentiment":"neutral","sentiment_score":-0.18856436759233475}],"sentiment":"neutral","sentiment_score":-0.18856436759233475,"channel":0,"num_words":2,"start":20.815,"end":21.215},{"sentences":[{"text":"going","start":21.125,"end":21.445,"sentiment":"neutral","sentiment_score":-0.20861415565013883}],"sentiment":"neutral","sentiment_score":-0.20861415565013883,"channel":1,"num_words":1,"start":21.125,"end":21.445},{"sentences":[{"text":"with that","start":21.215,"end":21.615,"sentiment":"neutral","sentiment_score":-0.22999370843172073}],"sentiment":"neutral","sentiment_score":-0.22999370843172073,"channel":0,"num_words":2,"start":21.215,"end":21.615},{"sentences":[{"text":"anywhere.","start":21.445,"end":21.945,"sentiment":"neutral","sentiment_score":-0.17671704292297363}],"sentiment":"neutral","sentiment_score":-0.17671704292297363,"channel":1,"num_words":1,"start":21.445,"end":21.945},{"sentences":[{"text":"case, talk to the other person because they're they're oh,","start":21.615,"end":24.925,"sentiment":"neutral","sentiment_score":-0.11422237977385521}],"sentiment":"neutral","sentiment_score":-0.11422237977385521,"channel":0,"num_words":10,"start":21.615,"end":24.925},{"sentences":[{"text":"No.","start":24.485,"end":24.645,"sentiment":"neutral","sentiment_score":-0.2433395683765411},{"text":"No.","start":24.645,"end":24.805,"sentiment":"neutral","sentiment_score":-0.30656057596206665},{"text":"No.","start":24.805,"end":25.045,"sentiment":"negative","sentiment_score":-0.35798805952072144},{"text":"There is nobody.","start":25.045,"end":25.845001,"sentiment":"negative","sentiment_score":-0.3936503032843272},{"text":"I've been on the call","start":25.845001,"end":26.645,"sentiment":"neutral","sentiment_score":-0.14738348722457886}],"sentiment":"neutral","sentiment_score":-0.25688695907592773,"channel":1,"num_words":11,"start":24.485,"end":26.645},{"sentences":[{"text":"okay.","start":26.5,"end":26.9,"sentiment":"neutral","sentiment_score":-0.1202227771282196}],"sentiment":"neutral","sentiment_score":-0.1202227771282196,"channel":0,"num_words":1,"start":26.5,"end":26.9},{"sentences":[{"text":"for ten","start":26.645,"end":27.125,"sentiment":"neutral","sentiment_score":-0.06751210987567902}],"sentiment":"neutral","sentiment_score":-0.06751210987567902,"channel":1,"num_words":2,"start":26.645,"end":27.125},{"sentences":[{"text":"Sorry.","start":26.9,"end":27.3,"sentiment":"neutral","sentiment_score":-0.11630935966968536}],"sentiment":"neutral","sentiment_score":-0.11630935966968536,"channel":0,"num_words":1,"start":26.9,"end":27.3},{"sentences":[{"text":"minutes.","start":27.125,"end":27.625,"sentiment":"neutral","sentiment_score":-0.09575802087783812}],"sentiment":"neutral","sentiment_score":-0.09575802087783812,"channel":1,"num_words":1,"start":27.125,"end":27.625},{"sentences":[{"text":"Okay.","start":27.3,"end":27.699999,"sentiment":"neutral","sentiment_score":-0.02749632298946381},{"text":"Alright.","start":27.699999,"end":28.099998,"sentiment":"neutral","sentiment_score":-0.001415342791005969}],"sentiment":"neutral","sentiment_score":-0.01445583289023489,"channel":0,"num_words":2,"start":27.3,"end":28.099998},{"sentences":[{"text":"Yeah.","start":28.005001,"end":28.404999,"sentiment":"neutral","sentiment_score":0.00667340774089098}],"sentiment":"neutral","sentiment_score":0.00667340774089098,"channel":1,"num_words":1,"start":28.005001,"end":28.404999},{"sentences":[{"text":"No problem.","start":28.099998,"end":28.579998,"sentiment":"neutral","sentiment_score":0.031142806634306908}],"sentiment":"neutral","sentiment_score":0.031142806634306908,"channel":0,"num_words":2,"start":28.099998,"end":28.579998},{"sentences":[{"text":"Yeah.","start":28.404999,"end":28.904999,"sentiment":"neutral","sentiment_score":0.025684788823127747}],"sentiment":"neutral","sentiment_score":0.025684788823127747,"channel":1,"num_words":1,"start":28.404999,"end":28.904999},{"sentences":[{"text":"Yep.","start":28.579998,"end":28.9,"sentiment":"neutral","sentiment_score":0.02924293838441372},{"text":"Yep.","start":28.9,"end":29.4,"sentiment":"neutral","sentiment_score":0.022158361971378326}],"sentiment":"neutral","sentiment_score":0.025700650177896023,"channel":0,"num_words":2,"start":28.579998,"end":29.4},{"sentences":[{"text":"Yeah.","start":29.045,"end":29.545,"sentiment":"neutral","sentiment_score":0.016426686197519302},{"text":"Look.","start":30.19,"end":30.69,"sentiment":"neutral","sentiment_score":0.005118336528539658},{"text":"I actually have a Airtel SIM from India","start":30.990002,"end":35.010002,"sentiment":"neutral","sentiment_score":-0.02217176789417863}],"sentiment":"neutral","sentiment_score":-0.015582912042737007,"channel":1,"num_words":10,"start":29.045,"end":35.010002},{"sentences":[{"text":"No.","start":35.3,"end":35.54,"sentiment":"neutral","sentiment_score":-0.2470492124557495},{"text":"I","start":35.54,"end":35.62,"sentiment":"neutral","sentiment_score":-0.3304235637187958}],"sentiment":"neutral","sentiment_score":-0.28873638808727264,"channel":0,"num_words":2,"start":35.3,"end":35.62},{"sentences":[{"text":"with","start":35.550938,"end":35.870937,"sentiment":"negative","sentiment_score":-0.346138596534729}],"sentiment":"negative","sentiment_score":-0.346138596534729,"channel":1,"num_words":1,"start":35.550938,"end":35.870937},{"sentences":[{"text":"can't help","start":35.62,"end":36.019997,"sentiment":"negative","sentiment_score":-0.35724078118801117}],"sentiment":"negative","sentiment_score":-0.35724078118801117,"channel":0,"num_words":2,"start":35.62,"end":36.019997},{"sentences":[{"text":"International","start":35.870937,"end":36.370937,"sentiment":"negative","sentiment_score":-0.4170505702495575}],"sentiment":"negative","sentiment_score":-0.4170505702495575,"channel":1,"num_words":1,"start":35.870937,"end":36.370937},{"sentences":[{"text":"you, darling,","start":36.019997,"end":36.579998,"sentiment":"negative","sentiment_score":-0.3847763240337372}],"sentiment":"negative","sentiment_score":-0.3847763240337372,"channel":0,"num_words":2,"start":36.019997,"end":36.579998},{"sentences":[{"text":"Roaming.","start":36.510937,"end":37.010937,"sentiment":"negative","sentiment_score":-0.3906535506248474}],"sentiment":"negative","sentiment_score":-0.3906535506248474,"channel":1,"num_words":1,"start":36.510937,"end":37.010937},{"sentences":[{"text":"with that.","start":36.579998,"end":37.190937,"sentiment":"neutral","sentiment_score":-0.2750603258609772},{"text":"Can't help you","start":37.91094,"end":38.550938,"sentiment":"neutral","sentiment_score":-0.24178471664587656}],"sentiment":"neutral","sentiment_score":-0.2550949603319168,"channel":0,"num_words":5,"start":36.579998,"end":38.550938},{"sentences":[{"text":"Do","start":38.510937,"end":39.010937,"sentiment":"neutral","sentiment_score":-0.24696481227874756}],"sentiment":"neutral","sentiment_score":-0.24696481227874756,"channel":1,"num_words":1,"start":38.510937,"end":39.010937},{"sentences":[{"text":"because number one, we're in Australia, different network,","start":38.550938,"end":41.130936,"sentiment":"neutral","sentiment_score":-0.240304471924901}],"sentiment":"neutral","sentiment_score":-0.240304471924901,"channel":0,"num_words":8,"start":38.550938,"end":41.130936},{"sentences":[{"text":"you","start":41.230938,"end":41.390938,"sentiment":"neutral","sentiment_score":-0.21492943167686465}],"sentiment":"neutral","sentiment_score":-0.21492943167686465,"channel":1,"num_words":1,"start":41.230938,"end":41.390938},{"sentences":[{"text":"and","start":41.510937,"end":41.75094,"sentiment":"neutral","sentiment_score":-0.17611034214496613}],"sentiment":"neutral","sentiment_score":-0.17611034214496613,"channel":0,"num_words":1,"start":41.510937,"end":41.75094},{"sentences":[{"text":"yeah.","start":41.630936,"end":42.130936,"sentiment":"neutral","sentiment_score":-0.1817668080329895}],"sentiment":"neutral","sentiment_score":-0.1817668080329895,"channel":1,"num_words":1,"start":41.630936,"end":42.130936},{"sentences":[{"text":"we're not the same company.","start":41.75094,"end":43.050938,"sentiment":"neutral","sentiment_score":-0.19922734797000885}],"sentiment":"neutral","sentiment_score":-0.19922734797000885,"channel":0,"num_words":5,"start":41.75094,"end":43.050938},{"sentences":[{"text":"Ah, okay.","start":43.79094,"end":44.530937,"sentiment":"neutral","sentiment_score":-0.029730835929512978},{"text":"Alright then.","start":44.59094,"end":45.310936,"sentiment":"neutral","sentiment_score":0.04444371908903122},{"text":"Thanks.","start":45.310936,"end":45.810936,"sentiment":"neutral","sentiment_score":0.1748495101928711}],"sentiment":"neutral","sentiment_score":0.04085505530238152,"channel":1,"num_words":5,"start":43.79094,"end":45.810936},{"sentences":[{"text":"Alright.","start":45.350937,"end":45.850937,"sentiment":"neutral","sentiment_score":0.11003094911575316},{"text":"Okay.","start":46.07094,"end":46.57094,"sentiment":"neutral","sentiment_score":0.1559358686208725}],"sentiment":"neutral","sentiment_score":0.13298340886831284,"channel":0,"num_words":2,"start":45.350937,"end":46.57094},{"sentences":[{"text":"Cheers.","start":46.190937,"end":46.59094,"sentiment":"neutral","sentiment_score":0.2841874957084656},{"text":"Bye.","start":46.59094,"end":47.09094,"sentiment":"neutral","sentiment_score":0.2179359495639801}],"sentiment":"neutral","sentiment_score":0.25106172263622284,"channel":1,"num_words":2,"start":46.190937,"end":47.09094},{"sentences":[{"text":"Thank","start":47.030937,"end":47.37594,"sentiment":"neutral","sentiment_score":0.15023012459278107}],"sentiment":"neutral","sentiment_score":0.15023012459278107,"channel":0,"num_words":1,"start":47.030937,"end":47.37594}]},"summary":{"result":"success","short":"The customer, Airtel, is returning a call and is confused about why they are being called. They ask the agent to stop the call and clarify that they are not under Airtel's any account. The agent apologizes and the call ends with the customer thanking them."},"intents":{"segments":[{"text":"This is Airtel. I'm just returning your call. Yes. Well, thanks.","start_word":3,"end_word":13,"intents":[{"intent":"Return call","confidence_score":0.71623665}]},{"text":"This is Airtel. I'm just returning your call. Yes. Well, thanks. Just give me a moment. I'll just stop the other call. Are you under are you with Airtel right now?","start_word":3,"end_word":33,"intents":[{"intent":"Relocate calls","confidence_score":0.000008877808}]},{"text":"Just give me a moment. I'll just stop the other call. Are you under are you with Airtel right now? Yes.","start_word":14,"end_word":34,"intents":[{"intent":"Stop call","confidence_score":0.44782975}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah. Hello. This is Airtel. I'm just returning your call. Yes.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.08422759920358658},{"text":"Well, thanks.","start_word":12,"end_word":13,"sentiment":"positive","sentiment_score":0.39967605471611023},{"text":"Just give me a moment. I'll just stop the other call. Are you under are you with Airtel right now? Yes. I actually called them up, but that Okay. call is not You know, going with that anywhere. case, talk to the other person because they're they're oh, No. No.","start_word":14,"end_word":63,"sentiment":"neutral","sentiment_score":-0.06488040834665298},{"text":"No. There is nobody.","start_word":64,"end_word":67,"sentiment":"negative","sentiment_score":-0.3684626817703247},{"text":"I've been on the call okay. for ten Sorry. minutes. Okay. Alright. Yeah. No problem. Yeah. Yep. Yep. Yeah. Look. I actually have a Airtel SIM from India No.","start_word":68,"end_word":96,"sentiment":"neutral","sentiment_score":-0.047242000699043274},{"text":"I with can't help International you, darling, Roaming.","start_word":97,"end_word":104,"sentiment":"negative","sentiment_score":-0.37576889991760254},{"text":"with that. Can't help you Do because number one, we're in Australia, different network, you and yeah. we're not the same company. Ah, okay. Alright then. Thanks. Alright. Okay. Cheers. Bye. Thank","start_word":105,"end_word":136,"sentiment":"neutral","sentiment_score":-0.08856220543384552}],"average":{"sentiment":"neutral","sentiment_score":-0.07488252427842881}}}}