{"metadata":{"transaction_key":"deprecated","request_id":"01a0c6aa-295e-7512-a9dd-4aeb1494ff8d","sha256":"8df9430210c8a4bf54caf77a94ce034ad516ca15f6cd9bea8c51dde2ef891b25","created":"2026-09-22T01:10:36.873Z","duration":20.735937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Greg Lane. Unfortunately, I'm not available. Please leave your message. Thanks. Greg Lane. Hello? Hello?","confidence":0.9980469,"words":[{"word":"hi","start":0.79999995,"end":1.12,"confidence":0.99560547,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05349305272102356},{"word":"this","start":1.12,"end":1.36,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04882326349616051},{"word":"is","start":1.36,"end":1.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04951011389493942},{"word":"greg","start":1.52,"end":1.76,"confidence":0.97265625,"punctuated_word":"Greg","sentiment":"neutral","sentiment_score":0.07794874161481857},{"word":"lane","start":1.76,"end":2.1599998,"confidence":0.92041016,"punctuated_word":"Lane.","sentiment":"neutral","sentiment_score":0.05561155825853348},{"word":"unfortunately","start":2.1599998,"end":2.6599998,"confidence":0.9980469,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.4280624985694885},{"word":"i'm","start":2.72,"end":2.8,"confidence":0.9980469,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5041913986206055},{"word":"not","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5775740146636963},{"word":"available","start":3.04,"end":3.54,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.637478768825531},{"word":"please","start":3.6799998,"end":4.0,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.25434496998786926},{"word":"leave","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1980511844158173},{"word":"your","start":4.24,"end":4.4,"confidence":0.5307617,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2524249255657196},{"word":"message","start":4.4,"end":4.88,"confidence":0.99902344,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.36470097303390503},{"word":"thanks","start":4.88,"end":5.38,"confidence":0.99316406,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.22981718182563785},{"word":"greg","start":7.9199996,"end":8.16,"confidence":0.92822266,"punctuated_word":"Greg","sentiment":"neutral","sentiment_score":0.0754246637225151},{"word":"lane","start":8.16,"end":8.66,"confidence":0.7956543,"punctuated_word":"Lane.","sentiment":"neutral","sentiment_score":0.10959531366825104},{"word":"hello","start":12.639999,"end":13.139999,"confidence":0.97680664,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0484352707862854},{"word":"hello","start":13.760937,"end":14.260937,"confidence":0.9980469,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.005603416822850704}],"paragraphs":{"transcript":"\nHi. This is Greg Lane. Unfortunately, I'm not available. Please leave your message. Thanks.\n\nGreg Lane. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.05349305272102356},{"text":"This is Greg Lane.","start":1.12,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.057973419316112995},{"text":"Unfortunately, I'm not available.","start":2.1599998,"end":3.54,"sentiment":"negative","sentiment_score":-0.5368266701698303},{"text":"Please leave your message.","start":3.6799998,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2673805132508278},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.22981718182563785}],"sentiment":"neutral","sentiment_score":-0.19297320156225137,"num_words":14,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Greg Lane.","start":7.9199996,"end":8.66,"sentiment":"neutral","sentiment_score":0.09250998869538307},{"text":"Hello?","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0484352707862854},{"text":"Hello?","start":13.760937,"end":14.260937,"sentiment":"neutral","sentiment_score":0.005603416822850704}],"sentiment":"neutral","sentiment_score":0.05976466624997556,"num_words":4,"start":7.9199996,"end":14.260937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Greg Lane. Unfortunately, I'm not available. Please leave your message. Thanks.\n\nGreg Lane. Hello? Hello?","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.05349305272102356},{"text":"This is Greg Lane.","start":1.12,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.057973419316112995},{"text":"Unfortunately, I'm not available.","start":2.1599998,"end":3.54,"sentiment":"negative","sentiment_score":-0.5368266701698303},{"text":"Please leave your message.","start":3.6799998,"end":4.88,"sentiment":"neutral","sentiment_score":-0.2673805132508278},{"text":"Thanks.","start":4.88,"end":5.38,"sentiment":"neutral","sentiment_score":0.22981718182563785}],"sentiment":"neutral","sentiment_score":-0.19297320156225137,"channel":1,"num_words":14,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Greg Lane.","start":7.9199996,"end":8.66,"sentiment":"neutral","sentiment_score":0.09250998869538307},{"text":"Hello?","start":12.639999,"end":13.139999,"sentiment":"neutral","sentiment_score":0.0484352707862854},{"text":"Hello?","start":13.760937,"end":14.260937,"sentiment":"neutral","sentiment_score":0.005603416822850704}],"sentiment":"neutral","sentiment_score":0.05976466624997556,"channel":1,"num_words":4,"start":7.9199996,"end":14.260937}]},"summary":{"result":"success","short":"Hi. This is Greg Lane. Unfortunately, I'm not available. Please leave your message. Thanks. Greg Lane. Hello? Hello?"},"intents":{"segments":[{"text":"Hello?","start_word":17,"end_word":17,"intents":[{"intent":"Request message","confidence_score":0.06239129}]}]},"sentiments":{"segments":[{"text":"Hi. This is Greg Lane.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.056355904787778854},{"text":"Unfortunately, I'm not available.","start_word":5,"end_word":8,"sentiment":"negative","sentiment_score":-0.5276538133621216},{"text":"Please leave your message. Thanks. Greg Lane. Hello? Hello?","start_word":9,"end_word":17,"sentiment":"neutral","sentiment_score":-0.03991483896970749}],"average":{"sentiment":"neutral","sentiment_score":-0.15122574773328057}}}}