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Good afternoon. This is Airtel account. How may I help you today? Okay.\n\nSo just to confirm, your referring or your concern is all about a Indian phone number. Right? Okay. I got it. You have reached the wrong phone number.\n\nThis is Airtel AU. We are a Internet service provider and a mobile plan services across Australia. We only support Australian phone number. So about your Indian phone number, you still need to contact your local network, which is Airtel India. We are a separate company.\n\nIt just happened that we're using the same Airtel name. Yeah. Alright. Alright. 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I just wanted to know that my mom came from India, and she's got an HR number. She needs to get some text messages from India. And how can we get while she's in Australia on her Airtel number? Yeah. And your phone number. Oh, sorry for that. No. No. Sorry for that. 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I just wanted to know that my mom came from India, and she's got an HR number. She needs to get some text messages from India. And how can we get while she's in Australia on her Airtel number? Yeah.\n\nAnd your phone number. Oh, sorry for that. No. No. Sorry for that.\n\nI'm sorry for that.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.04409540817141533},{"text":"I just wanted to know that my mom came from India, and she's got an HR number.","start":8.639999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.028453721171792817},{"text":"She needs to get some text messages from India.","start":14.385,"end":17.025,"sentiment":"neutral","sentiment_score":0.0323839264197482},{"text":"And how can we get while she's in Australia on her Airtel number?","start":17.025,"end":20.805,"sentiment":"neutral","sentiment_score":0.03556970564218668},{"text":"Yeah.","start":28.385,"end":28.625,"sentiment":"neutral","sentiment_score":-0.007596386130899191}],"sentiment":"neutral","sentiment_score":0.031074970563101333,"num_words":41,"start":7.52,"end":28.625},{"sentences":[{"text":"And your phone number.","start":28.625,"end":29.55,"sentiment":"neutral","sentiment_score":-0.021042754873633385},{"text":"Oh, sorry for that.","start":52.846935,"end":53.64694,"sentiment":"neutral","sentiment_score":-0.17730094119906425},{"text":"No.","start":53.64694,"end":53.80694,"sentiment":"neutral","sentiment_score":-0.2694782316684723},{"text":"No.","start":53.80694,"end":53.966938,"sentiment":"neutral","sentiment_score":-0.287261962890625},{"text":"Sorry for that.","start":53.966938,"end":54.946938,"sentiment":"neutral","sentiment_score":-0.2867606182893117}],"sentiment":"neutral","sentiment_score":-0.17003052567060178,"num_words":13,"start":28.625,"end":54.946938},{"sentences":[{"text":"I'm sorry for that.","start":56.926937,"end":58.14694,"sentiment":"neutral","sentiment_score":-0.19916431605815887}],"sentiment":"neutral","sentiment_score":-0.19916431605815887,"num_words":4,"start":56.926937,"end":58.14694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel account. How may I help you today?\n\nChannel 1: Hi. I just wanted to know that my mom came from India, and she's got an HR number. She needs to get some text messages from India. And how can we get while she's in Australia on her Airtel number?\n\nChannel 0: Okay. So just to confirm, your referring or your concern is all about a Indian phone number. Right?\n\nChannel 1: Yeah. And your phone number.\n\nChannel 0: Okay. I got it. You have reached the wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services across Australia.\n\nWe only support Australian phone number. So about your Indian phone number, you still need to contact your local network, which is Airtel India. We are a separate company. It just happened\n\nChannel 1: Oh,\n\nChannel 0: that\n\nChannel 1: sorry for that. No. No.\n\nChannel 0: we're\n\nChannel 1: Sorry\n\nChannel 0: using\n\nChannel 1: for that.\n\nChannel 0: the same Airtel name. Yeah.\n\nChannel 1: I'm sorry for that.\n\nChannel 0: Alright. Alright. Thank you anyway. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.72,"sentiment":"neutral","sentiment_score":0.2425445020198822},{"text":"Good afternoon.","start":2.72,"end":3.46,"sentiment":"positive","sentiment_score":0.4054064154624939},{"text":"This is Airtel account.","start":3.52,"end":4.96,"sentiment":"positive","sentiment_score":0.36211559921503067},{"text":"How may I help you today?","start":4.96,"end":6.2599998,"sentiment":"positive","sentiment_score":0.40409819781780243}],"sentiment":"positive","sentiment_score":0.3789545320547544,"channel":0,"num_words":13,"start":2.3999999,"end":6.2599998},{"sentences":[{"text":"Hi.","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.04409540817141533},{"text":"I just wanted to know that my mom came from India, and she's got an HR number.","start":8.639999,"end":14.0199995,"sentiment":"neutral","sentiment_score":0.028453721171792817},{"text":"She needs to get some text messages from India.","start":14.385,"end":17.025,"sentiment":"neutral","sentiment_score":0.0323839264197482},{"text":"And how can we get while she's in Australia on her Airtel number?","start":17.025,"end":20.805,"sentiment":"neutral","sentiment_score":0.03556970564218668}],"sentiment":"neutral","sentiment_score":0.032041754480451344,"channel":1,"num_words":40,"start":7.52,"end":20.805},{"sentences":[{"text":"Okay.","start":21.335,"end":21.835,"sentiment":"neutral","sentiment_score":0.010228309780359268},{"text":"So just to confirm, your referring or your concern is all about a Indian phone number.","start":21.975,"end":27.895,"sentiment":"neutral","sentiment_score":-0.0012709178263321519},{"text":"Right?","start":27.895,"end":28.29,"sentiment":"neutral","sentiment_score":-0.0026857564225792885}],"sentiment":"neutral","sentiment_score":-0.0007106739924185806,"channel":0,"num_words":18,"start":21.335,"end":28.29},{"sentences":[{"text":"Yeah.","start":28.385,"end":28.625,"sentiment":"neutral","sentiment_score":-0.007596386130899191},{"text":"And your phone number.","start":28.625,"end":29.55,"sentiment":"neutral","sentiment_score":-0.021042754873633385}],"sentiment":"neutral","sentiment_score":-0.018353481125086547,"channel":1,"num_words":5,"start":28.385,"end":29.55},{"sentences":[{"text":"Okay.","start":30.050001,"end":30.45,"sentiment":"neutral","sentiment_score":-0.030114751309156414},{"text":"I got it.","start":30.45,"end":31.35,"sentiment":"neutral","sentiment_score":-0.083563598493735},{"text":"You have reached the wrong phone number.","start":32.05,"end":33.65,"sentiment":"negative","sentiment_score":-0.33710481439317974},{"text":"This is Airtel AU.","start":33.65,"end":35.43,"sentiment":"neutral","sentiment_score":-0.10310865193605423},{"text":"We are a Internet service provider and a mobile plan services across Australia.","start":36.05,"end":40.71,"sentiment":"neutral","sentiment_score":-0.07847399837695636}],"sentiment":"neutral","sentiment_score":-0.14546913693525962,"channel":0,"num_words":28,"start":30.050001,"end":40.71},{"sentences":[{"text":"We only support Australian phone number.","start":41.295002,"end":44.015,"sentiment":"neutral","sentiment_score":-0.12757503738005957},{"text":"So about your Indian phone number, you still need to contact your local network, which is Airtel India.","start":44.015,"end":50.355,"sentiment":"neutral","sentiment_score":-0.07552873674366209},{"text":"We are a separate company.","start":50.616936,"end":52.076935,"sentiment":"neutral","sentiment_score":-0.06981761753559113},{"text":"It just happened","start":52.136936,"end":53.016937,"sentiment":"neutral","sentiment_score":-0.026160037145018578}],"sentiment":"neutral","sentiment_score":-0.0797667401493527,"channel":0,"num_words":32,"start":41.295002,"end":53.016937},{"sentences":[{"text":"Oh,","start":52.846935,"end":53.086937,"sentiment":"neutral","sentiment_score":-0.12094387412071228}],"sentiment":"neutral","sentiment_score":-0.12094387412071228,"channel":1,"num_words":1,"start":52.846935,"end":53.086937},{"sentences":[{"text":"that","start":53.016937,"end":53.516937,"sentiment":"neutral","sentiment_score":-0.16388028860092163}],"sentiment":"neutral","sentiment_score":-0.16388028860092163,"channel":0,"num_words":1,"start":53.016937,"end":53.516937},{"sentences":[{"text":"sorry for 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The representative explains that they only support Australian phone numbers and suggests the customer contact their local network, Airtel India. The customer apologizes for the confusion and the call ends."},"intents":{"segments":[{"text":"I just wanted to know that my mom came from India, and she's got an HR number. She needs to get some text messages from India. And how can we get while she's in Australia on her Airtel number? Okay.","start_word":14,"end_word":53,"intents":[{"intent":"Get text messages","confidence_score":0.10699651}]},{"text":"So just to confirm, your referring or your concern is all about a Indian phone number. Right? Yeah.","start_word":54,"end_word":71,"intents":[{"intent":"Confirm","confidence_score":0.005037957}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2425445020198822},{"text":"Good afternoon. This is Airtel account. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.38774433732032776},{"text":"Hi. I just wanted to know that my mom came from India, and she's got an HR number. She needs to get some text messages from India. And how can we get while she's in Australia on her Airtel number? Okay. So just to confirm, your referring or your concern is all about a Indian phone number. Right? Yeah. And your phone number. Okay. I got it. You have reached the wrong phone number. This is Airtel AU. We are a Internet service provider and a mobile plan services across Australia. We only support Australian phone number. So about your Indian phone number, you still need to contact your local network, which is Airtel India. We are a separate company. It just happened Oh, that sorry for that. No. No. we're Sorry using for that. the same Airtel name. Yeah. I'm sorry for that. Alright. Alright.","start_word":13,"end_word":158,"sentiment":"neutral","sentiment_score":-0.06349249929189682},{"text":"Thank you anyway. Have a good one.","start_word":159,"end_word":165,"sentiment":"positive","sentiment_score":0.4537613987922669}],"average":{"sentiment":"neutral","sentiment_score":-0.005695155461629232}}}}