{"metadata":{"transaction_key":"deprecated","request_id":"01a09e64-3f66-7840-9862-ec63ad7b6f2c","sha256":"3f2767407693510e19b6e4ab6f0c245a1a47461a7a76a457b6d597283e5f0b0b","created":"2026-09-14T05:29:26.078Z","duration":32.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":112,"output_tokens":47},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":134,"output_tokens":134},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":134,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Sorry. From cloud solution IT? Yep. Alright. Got it, sir. Alright. No. No. No worries, Peter. But thank you so much. Okay? Good luck. Take care. Alright. Bye bye.","confidence":0.9838867,"words":[{"word":"yeah","start":3.28,"end":3.52,"confidence":0.92871094,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.19602501392364505},{"word":"good","start":3.52,"end":3.76,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5061965584754944},{"word":"afternoon","start":3.76,"end":4.26,"confidence":0.9838867,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4187488555908203},{"word":"peter","start":4.88,"end":5.12,"confidence":0.9267578,"punctuated_word":"Peter,","sentiment":"positive","sentiment_score":0.3497723340988159},{"word":"it's","start":5.12,"end":5.62,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.33159253001213074},{"word":"ronald","start":5.8399997,"end":6.3399997,"confidence":0.9790039,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.23424163460731504},{"word":"from","start":6.72,"end":7.22,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.23406311869621277},{"word":"cloud","start":7.2799997,"end":7.6,"confidence":0.63916016,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.2498758435249329},{"word":"solution","start":7.6,"end":8.1,"confidence":0.9404297,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.2732730209827423},{"word":"it","start":8.96,"end":9.28,"confidence":0.9719238,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.239713653922081},{"word":"how","start":9.28,"end":9.44,"confidence":0.60498047,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.24955274164676663},{"word":"are","start":9.44,"end":9.599999,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2637564241886139},{"word":"you","start":9.599999,"end":9.76,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2660110294818878},{"word":"doing","start":9.76,"end":10.0,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2154620736837387},{"word":"today","start":10.0,"end":10.5,"confidence":0.9995117,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.15902285277843475},{"word":"sorry","start":12.565,"end":12.884999,"confidence":0.9001465,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.00881101842969656},{"word":"from","start":12.884999,"end":13.384999,"confidence":0.9716797,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.001265895552933216},{"word":"cloud","start":13.525,"end":14.025,"confidence":0.5048828,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.004276484251022339},{"word":"solution","start":14.245,"end":14.724999,"confidence":0.9716797,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.0017422670498490334},{"word":"it","start":14.724999,"end":15.224999,"confidence":0.92163086,"punctuated_word":"IT?","sentiment":"neutral","sentiment_score":0.0034341569989919662},{"word":"yep","start":17.445,"end":17.945,"confidence":0.79663086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008493305183947086},{"word":"alright","start":22.005,"end":22.505,"confidence":0.79541016,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09484269469976424},{"word":"got","start":23.078938,"end":23.318937,"confidence":0.9658203,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.16443124413490295},{"word":"it","start":23.318937,"end":23.638937,"confidence":0.9995117,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":0.16442564129829407},{"word":"sir","start":23.638937,"end":24.038939,"confidence":0.9995117,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.14598767459392548},{"word":"alright","start":24.038939,"end":24.538939,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08205296099185944},{"word":"no","start":24.598938,"end":24.838938,"confidence":0.8041992,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.017078863456845284},{"word":"no","start":24.838938,"end":25.078938,"confidence":0.9658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.0182564165443182},{"word":"no","start":25.078938,"end":25.238937,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.05874360352754593},{"word":"worries","start":25.238937,"end":25.638937,"confidence":0.9975586,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.09269370138645172},{"word":"peter","start":25.638937,"end":26.138937,"confidence":0.97558594,"punctuated_word":"Peter.","sentiment":"neutral","sentiment_score":0.10162172466516496},{"word":"but","start":26.438938,"end":26.598938,"confidence":0.97265625,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.13005438446998596},{"word":"thank","start":26.598938,"end":26.758938,"confidence":0.99609375,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.3840418457984924},{"word":"you","start":26.758938,"end":26.918938,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.464887797832489},{"word":"so","start":26.918938,"end":27.078938,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5101897716522217},{"word":"much","start":27.078938,"end":27.318937,"confidence":0.99853516,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.39758938550949097},{"word":"okay","start":27.318937,"end":27.818937,"confidence":0.9382324,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.22132974863052368},{"word":"good","start":27.878937,"end":28.118938,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5002206563949585},{"word":"luck","start":28.118938,"end":28.618938,"confidence":1.0,"punctuated_word":"luck.","sentiment":"positive","sentiment_score":0.5008959770202637},{"word":"take","start":28.678938,"end":28.918938,"confidence":0.89501953,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.4514729678630829},{"word":"care","start":28.918938,"end":29.418938,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.39508873224258423},{"word":"alright","start":29.638937,"end":29.958939,"confidence":0.9597168,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.18226179480552673},{"word":"bye","start":29.958939,"end":30.118938,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.1427191197872162},{"word":"bye","start":30.118938,"end":30.618938,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.0995255634188652}],"paragraphs":{"transcript":"\nYeah. Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today? Sorry.\n\nFrom cloud solution IT? Yep. Alright. Got it, sir. Alright.\n\nNo. No. No worries, Peter. But thank you so much. Okay?\n\nGood luck. Take care. Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.19602501392364505},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.46247270703315735},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.2732188765491758},{"text":"How are you doing today?","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.23076102435588836},{"text":"Sorry.","start":12.565,"end":12.884999,"sentiment":"neutral","sentiment_score":-0.00881101842969656}],"sentiment":"neutral","sentiment_score":0.261156041698996,"num_words":16,"start":3.28,"end":12.884999},{"sentences":[{"text":"From cloud solution IT?","start":12.884999,"end":15.224999,"sentiment":"neutral","sentiment_score":0.0026797009631991386},{"text":"Yep.","start":17.445,"end":17.945,"sentiment":"neutral","sentiment_score":0.008493305183947086},{"text":"Alright.","start":22.005,"end":22.505,"sentiment":"neutral","sentiment_score":0.09484269469976424},{"text":"Got it, sir.","start":23.078938,"end":24.038939,"sentiment":"neutral","sentiment_score":0.15828152000904083},{"text":"Alright.","start":24.038939,"end":24.538939,"sentiment":"neutral","sentiment_score":0.08205296099185944}],"sentiment":"neutral","sentiment_score":0.06709523247554898,"num_words":10,"start":12.884999,"end":24.538939},{"sentences":[{"text":"No.","start":24.598938,"end":24.838938,"sentiment":"neutral","sentiment_score":0.017078863456845284},{"text":"No.","start":24.838938,"end":25.078938,"sentiment":"neutral","sentiment_score":0.0182564165443182},{"text":"No worries, Peter.","start":25.078938,"end":26.138937,"sentiment":"neutral","sentiment_score":0.08435300985972087},{"text":"But thank you so much.","start":26.438938,"end":27.318937,"sentiment":"positive","sentiment_score":0.377352637052536},{"text":"Okay?","start":27.318937,"end":27.818937,"sentiment":"neutral","sentiment_score":0.22132974863052368}],"sentiment":"neutral","sentiment_score":0.2178624766794118,"num_words":11,"start":24.598938,"end":27.818937},{"sentences":[{"text":"Good luck.","start":27.878937,"end":28.618938,"sentiment":"positive","sentiment_score":0.5005583167076111},{"text":"Take care.","start":28.678938,"end":29.418938,"sentiment":"positive","sentiment_score":0.42328085005283356},{"text":"Alright.","start":29.638937,"end":29.958939,"sentiment":"neutral","sentiment_score":0.18226179480552673},{"text":"Bye bye.","start":29.958939,"end":30.618938,"sentiment":"neutral","sentiment_score":0.1211223416030407}],"sentiment":"neutral","sentiment_score":0.3245978302189282,"num_words":7,"start":27.878937,"end":30.618938}]}}]},{"alternatives":[{"transcript":"Hi. Pete speaking. Where are you from? Oh, yeah? Look. I I don't know why you're ringing me. I'm I'm actually retired now. Okay. That's alright. Thanks for the call. Bye bye.","confidence":0.9770508,"words":[{"word":"hi","start":0.71999997,"end":1.04,"confidence":0.8000488,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06770768761634827},{"word":"pete","start":1.04,"end":1.36,"confidence":0.92333984,"punctuated_word":"Pete","sentiment":"neutral","sentiment_score":0.04636191949248314},{"word":"speaking","start":1.36,"end":1.86,"confidence":0.98779297,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.0703875869512558},{"word":"where","start":10.88,"end":11.12,"confidence":0.6796875,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":0.009220270439982414},{"word":"are","start":11.12,"end":11.28,"confidence":0.84277344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01986304484307766},{"word":"you","start":11.28,"end":11.36,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01973208412528038},{"word":"from","start":11.36,"end":11.86,"confidence":1.0,"punctuated_word":"from?","sentiment":"neutral","sentiment_score":0.013288376852869987},{"word":"oh","start":15.679999,"end":15.975,"confidence":0.7032471,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0001513129100203514},{"word":"yeah","start":16.135,"end":16.635,"confidence":0.80859375,"punctuated_word":"yeah?","sentiment":"neutral","sentiment_score":0.007311152759939432},{"word":"look","start":16.775,"end":17.095001,"confidence":0.6052246,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.00914689525961876},{"word":"i","start":17.095001,"end":17.595001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007817940786480904},{"word":"i","start":18.295,"end":18.455,"confidence":0.56591797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09580430388450624},{"word":"don't","start":18.455,"end":18.615,"confidence":0.99609375,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0908455103635788},{"word":"know","start":18.615,"end":18.695,"confidence":0.9980469,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.145204558968544},{"word":"why","start":18.695,"end":18.935001,"confidence":0.97265625,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.15408331155776978},{"word":"you're","start":18.935001,"end":19.095001,"confidence":0.98828125,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.14494583010673523},{"word":"ringing","start":19.095001,"end":19.335001,"confidence":0.87353516,"punctuated_word":"ringing","sentiment":"neutral","sentiment_score":-0.09156408160924911},{"word":"me","start":19.335001,"end":19.495,"confidence":0.96777344,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.09389413893222807},{"word":"i'm","start":19.495,"end":19.815,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04475340247154236},{"word":"i'm","start":19.815,"end":19.895,"confidence":0.9616699,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.02601548843085766},{"word":"actually","start":19.895,"end":20.215,"confidence":0.9941406,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.028190039098262787},{"word":"retired","start":20.215,"end":20.715,"confidence":0.9941406,"punctuated_word":"retired","sentiment":"neutral","sentiment_score":-0.018811579793691635},{"word":"now","start":20.775,"end":21.275,"confidence":0.98950195,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.03767355531454086},{"word":"okay","start":26.638874,"end":27.138874,"confidence":0.9692383,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3532848358154297},{"word":"that's","start":27.598875,"end":27.918875,"confidence":0.751709,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4206278920173645},{"word":"alright","start":27.918875,"end":28.158875,"confidence":0.99658203,"punctuated_word":"alright.","sentiment":"positive","sentiment_score":0.5192592144012451},{"word":"thanks","start":28.158875,"end":28.478874,"confidence":0.64990234,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6371474266052246},{"word":"for","start":28.478874,"end":28.638874,"confidence":0.99609375,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.686935305595398},{"word":"the","start":28.638874,"end":28.718876,"confidence":0.9277344,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5854427814483643},{"word":"call","start":28.718876,"end":29.038876,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.5190106630325317},{"word":"bye","start":29.038876,"end":29.198875,"confidence":0.9873047,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2210717797279358},{"word":"bye","start":29.198875,"end":29.698875,"confidence":0.9770508,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.19817516207695007}],"paragraphs":{"transcript":"\nHi. Pete speaking. Where are you from? Oh, yeah? Look.\n\nI I don't know why you're ringing me. I'm I'm actually retired now. Okay. That's alright. Thanks for the call.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.06770768761634827},{"text":"Pete speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.05837475322186947},{"text":"Where are you from?","start":10.88,"end":11.86,"sentiment":"neutral","sentiment_score":0.01552594406530261},{"text":"Oh, yeah?","start":15.679999,"end":16.635,"sentiment":"neutral","sentiment_score":0.0037312328349798918},{"text":"Look.","start":16.775,"end":17.095001,"sentiment":"neutral","sentiment_score":0.00914689525961876}],"sentiment":"neutral","sentiment_score":0.026317033125087617,"num_words":10,"start":0.71999997,"end":17.095001},{"sentences":[{"text":"I I don't know why you're ringing me.","start":17.095001,"end":19.495,"sentiment":"neutral","sentiment_score":-0.10106547432951629},{"text":"I'm I'm actually retired now.","start":19.495,"end":21.275,"sentiment":"neutral","sentiment_score":-0.03108881302177906},{"text":"Okay.","start":26.638874,"end":27.138874,"sentiment":"positive","sentiment_score":0.3532848358154297},{"text":"That's alright.","start":27.598875,"end":28.158875,"sentiment":"positive","sentiment_score":0.4699435532093048},{"text":"Thanks for the call.","start":28.158875,"end":29.038876,"sentiment":"positive","sentiment_score":0.6071340441703796}],"sentiment":"neutral","sentiment_score":0.13788701295852662,"num_words":20,"start":17.095001,"end":29.038876},{"sentences":[{"text":"Bye bye.","start":29.038876,"end":29.698875,"sentiment":"neutral","sentiment_score":0.20962347090244293}],"sentiment":"neutral","sentiment_score":0.20962347090244293,"num_words":2,"start":29.038876,"end":29.698875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Pete speaking.\n\nChannel 0: Yeah. Good afternoon. Peter, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Where are you from?\n\nChannel 0: Sorry. From cloud solution IT?\n\nChannel 1: Oh, yeah? Look. I\n\nChannel 0: Yep.\n\nChannel 1: I don't know why you're ringing me. I'm I'm actually retired now.\n\nChannel 0: Alright. Got it, sir. Alright. No. No.\n\nNo worries, Peter. But thank\n\nChannel 1: Okay.\n\nChannel 0: you so much. Okay?\n\nChannel 1: That's\n\nChannel 0: Good\n\nChannel 1: alright.\n\nChannel 0: luck.\n\nChannel 1: Thanks for the\n\nChannel 0: Take\n\nChannel 1: call.\n\nChannel 0: care.\n\nChannel 1: Bye bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"neutral","sentiment_score":0.06770768761634827},{"text":"Pete speaking.","start":1.04,"end":1.86,"sentiment":"neutral","sentiment_score":0.05837475322186947}],"sentiment":"neutral","sentiment_score":0.061485731353362404,"channel":1,"num_words":3,"start":0.71999997,"end":1.86},{"sentences":[{"text":"Yeah.","start":3.28,"end":3.52,"sentiment":"neutral","sentiment_score":0.19602501392364505},{"text":"Good afternoon.","start":3.52,"end":4.26,"sentiment":"positive","sentiment_score":0.46247270703315735},{"text":"Peter, it's Ronald from Cloud Solution IT.","start":4.88,"end":9.28,"sentiment":"neutral","sentiment_score":0.2732188765491758},{"text":"How are you doing today?","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.23076102435588836}],"sentiment":"neutral","sentiment_score":0.27915384570757545,"channel":0,"num_words":15,"start":3.28,"end":10.5},{"sentences":[{"text":"Where are you from?","start":10.88,"end":11.86,"sentiment":"neutral","sentiment_score":0.01552594406530261}],"sentiment":"neutral","sentiment_score":0.01552594406530261,"channel":1,"num_words":4,"start":10.88,"end":11.86},{"sentences":[{"text":"Sorry.","start":12.565,"end":12.884999,"sentiment":"neutral","sentiment_score":-0.00881101842969656},{"text":"From cloud solution IT?","start":12.884999,"end":15.224999,"sentiment":"neutral","sentiment_score":0.0026797009631991386}],"sentiment":"neutral","sentiment_score":0.0003815570846199989,"channel":0,"num_words":5,"start":12.565,"end":15.224999},{"sentences":[{"text":"Oh, yeah?","start":15.679999,"end":16.635,"sentiment":"neutral","sentiment_score":0.0037312328349798918},{"text":"Look.","start":16.775,"end":17.095001,"sentiment":"neutral","sentiment_score":0.00914689525961876},{"text":"I","start":17.095001,"end":17.595001,"sentiment":"neutral","sentiment_score":0.007817940786480904}],"sentiment":"neutral","sentiment_score":0.006106825429014862,"channel":1,"num_words":4,"start":15.679999,"end":17.595001},{"sentences":[{"text":"Yep.","start":17.445,"end":17.945,"sentiment":"neutral","sentiment_score":0.008493305183947086}],"sentiment":"neutral","sentiment_score":0.008493305183947086,"channel":0,"num_words":1,"start":17.445,"end":17.945},{"sentences":[{"text":"I don't know why you're ringing me.","start":18.295,"end":19.495,"sentiment":"neutral","sentiment_score":-0.11662024791751589},{"text":"I'm I'm actually retired now.","start":19.495,"end":21.275,"sentiment":"neutral","sentiment_score":-0.03108881302177906}],"sentiment":"neutral","sentiment_score":-0.08098215004429221,"channel":1,"num_words":12,"start":18.295,"end":21.275},{"sentences":[{"text":"Alright.","start":22.005,"end":22.505,"sentiment":"neutral","sentiment_score":0.09484269469976424},{"text":"Got it, sir.","start":23.078938,"end":24.038939,"sentiment":"neutral","sentiment_score":0.15828152000904083},{"text":"Alright.","start":24.038939,"end":24.538939,"sentiment":"neutral","sentiment_score":0.08205296099185944},{"text":"No.","start":24.598938,"end":24.838938,"sentiment":"neutral","sentiment_score":0.017078863456845284},{"text":"No.","start":24.838938,"end":25.078938,"sentiment":"neutral","sentiment_score":0.0182564165443182}],"sentiment":"neutral","sentiment_score":0.09815364224570138,"channel":0,"num_words":7,"start":22.005,"end":25.078938},{"sentences":[{"text":"No worries, Peter.","start":25.078938,"end":26.138937,"sentiment":"neutral","sentiment_score":0.08435300985972087},{"text":"But thank","start":26.438938,"end":26.758938,"sentiment":"neutral","sentiment_score":0.2570481151342392}],"sentiment":"neutral","sentiment_score":0.1534310519695282,"channel":0,"num_words":5,"start":25.078938,"end":26.758938},{"sentences":[{"text":"Okay.","start":26.638874,"end":27.138874,"sentiment":"positive","sentiment_score":0.3532848358154297}],"sentiment":"positive","sentiment_score":0.3532848358154297,"channel":1,"num_words":1,"start":26.638874,"end":27.138874},{"sentences":[{"text":"you so much.","start":26.758938,"end":27.318937,"sentiment":"positive","sentiment_score":0.4575556516647339},{"text":"Okay?","start":27.318937,"end":27.818937,"sentiment":"neutral","sentiment_score":0.22132974863052368}],"sentiment":"positive","sentiment_score":0.39849917590618134,"channel":0,"num_words":4,"start":26.758938,"end":27.818937},{"sentences":[{"text":"That's","start":27.598875,"end":27.918875,"sentiment":"positive","sentiment_score":0.4206278920173645}],"sentiment":"positive","sentiment_score":0.4206278920173645,"channel":1,"num_words":1,"start":27.598875,"end":27.918875},{"sentences":[{"text":"Good","start":27.878937,"end":28.118938,"sentiment":"positive","sentiment_score":0.5002206563949585}],"sentiment":"positive","sentiment_score":0.5002206563949585,"channel":0,"num_words":1,"start":27.878937,"end":28.118938},{"sentences":[{"text":"alright.","start":27.918875,"end":28.158875,"sentiment":"positive","sentiment_score":0.5192592144012451}],"sentiment":"positive","sentiment_score":0.5192592144012451,"channel":1,"num_words":1,"start":27.918875,"end":28.158875},{"sentences":[{"text":"luck.","start":28.118938,"end":28.618938,"sentiment":"positive","sentiment_score":0.5008959770202637}],"sentiment":"positive","sentiment_score":0.5008959770202637,"channel":0,"num_words":1,"start":28.118938,"end":28.618938},{"sentences":[{"text":"Thanks for the","start":28.158875,"end":28.718876,"sentiment":"positive","sentiment_score":0.6365085045496622}],"sentiment":"positive","sentiment_score":0.6365085045496622,"channel":1,"num_words":3,"start":28.158875,"end":28.718876},{"sentences":[{"text":"Take","start":28.678938,"end":28.918938,"sentiment":"positive","sentiment_score":0.4514729678630829}],"sentiment":"positive","sentiment_score":0.4514729678630829,"channel":0,"num_words":1,"start":28.678938,"end":28.918938},{"sentences":[{"text":"call.","start":28.718876,"end":29.038876,"sentiment":"positive","sentiment_score":0.5190106630325317}],"sentiment":"positive","sentiment_score":0.5190106630325317,"channel":1,"num_words":1,"start":28.718876,"end":29.038876},{"sentences":[{"text":"care.","start":28.918938,"end":29.418938,"sentiment":"positive","sentiment_score":0.39508873224258423}],"sentiment":"positive","sentiment_score":0.39508873224258423,"channel":0,"num_words":1,"start":28.918938,"end":29.418938},{"sentences":[{"text":"Bye bye.","start":29.038876,"end":29.698875,"sentiment":"neutral","sentiment_score":0.20962347090244293}],"sentiment":"neutral","sentiment_score":0.20962347090244293,"channel":1,"num_words":2,"start":29.038876,"end":29.698875},{"sentences":[{"text":"Alright.","start":29.638937,"end":29.958939,"sentiment":"neutral","sentiment_score":0.18226179480552673},{"text":"Bye bye.","start":29.958939,"end":30.618938,"sentiment":"neutral","sentiment_score":0.1211223416030407}],"sentiment":"neutral","sentiment_score":0.1415021593372027,"channel":0,"num_words":3,"start":29.638937,"end":30.618938}]},"summary":{"result":"success","short":"The customer, Ronald, answers the phone and greets the agent, Peter, from Cloud Solution IT. Ronald explains that he is retired and apologizes for the confusion. The call ends with Ronald thanking Peter and saying goodbye."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Pete speaking. Yeah.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.10208607465028764},{"text":"Good afternoon.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.44789808988571167},{"text":"Peter, it's Ronald from Cloud Solution IT. How are you doing today? Where are you from? Sorry. From cloud solution IT? Oh, yeah? Look. I Yep. I don't know why you're ringing me. I'm I'm actually retired now. Alright. Got it, sir. Alright. No. No. No worries, Peter. But thank Okay.","start_word":6,"end_word":56,"sentiment":"neutral","sentiment_score":0.06724445521831512},{"text":"you so much.","start_word":57,"end_word":59,"sentiment":"positive","sentiment_score":0.4425641000270843},{"text":"Okay?","start_word":60,"end_word":60,"sentiment":"neutral","sentiment_score":0.22132974863052368},{"text":"That's Good alright. luck. Thanks for the Take call. care.","start_word":61,"end_word":70,"sentiment":"positive","sentiment_score":0.5006394982337952},{"text":"Bye bye. Alright. Bye bye.","start_word":71,"end_word":75,"sentiment":"neutral","sentiment_score":0.17439250648021698}],"average":{"sentiment":"neutral","sentiment_score":0.1564678932303813}}}}