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Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. Is this mister Jeff Riddle in hockey?\n\nChannel 1: No. I don't work at anymore.\n\nChannel 0: Oh, alright. No problem, sir. We're just reaching out because I believe we've spoken we've spoken with you in the past. We wanted to check if you're still interested for an IT review. So that's the\n\nChannel 1: Okay.\n\nChannel 0: reason why we're calling. Right? So but thank you for\n\nChannel 1: Yeah.\n\nChannel 0: your time, sir. Take\n\nChannel 1: Okay.\n\nChannel 0: care.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.009245382621884346}],"sentiment":"neutral","sentiment_score":0.009245382621884346,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hello?","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.008758905343711376}],"sentiment":"neutral","sentiment_score":0.008758905343711376,"channel":0,"num_words":1,"start":3.12,"end":3.62},{"sentences":[{"text":"Hello?","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.017123993486166}],"sentiment":"neutral","sentiment_score":0.017123993486166,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hi, sir.","start":4.64,"end":5.12,"sentiment":"neutral","sentiment_score":0.18625301122665405},{"text":"Good afternoon.","start":5.12,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.29593007266521454},{"text":"This is Abby from TechnoOne in Springfield, Brisbane.","start":5.8399997,"end":9.46,"sentiment":"neutral","sentiment_score":0.15652989596128464},{"text":"Is this mister Jeff Riddle in hockey?","start":9.92,"end":12.9,"sentiment":"neutral","sentiment_score":0.043044350509132655}],"sentiment":"neutral","sentiment_score":0.13252188363357595,"channel":0,"num_words":19,"start":4.64,"end":12.9},{"sentences":[{"text":"No.","start":15.235001,"end":15.475,"sentiment":"negative","sentiment_score":-0.35845789313316345},{"text":"I don't work at anymore.","start":15.475,"end":16.775,"sentiment":"negative","sentiment_score":-0.33822866082191466}],"sentiment":"negative","sentiment_score":-0.3416001995404561,"channel":1,"num_words":6,"start":15.235001,"end":16.775},{"sentences":[{"text":"Oh, alright.","start":18.055,"end":19.015,"sentiment":"neutral","sentiment_score":-0.03304770402610302},{"text":"No problem, sir.","start":19.015,"end":19.814999,"sentiment":"neutral","sentiment_score":0.08439029504855473},{"text":"We're just reaching out because I believe we've spoken we've spoken with you in the past.","start":19.814999,"end":23.814999,"sentiment":"neutral","sentiment_score":0.09520119614899158},{"text":"We wanted to check if you're still interested for an IT review.","start":23.814999,"end":27.275,"sentiment":"neutral","sentiment_score":0.08115148016562064},{"text":"So that's the","start":28.160936,"end":28.800938,"sentiment":"neutral","sentiment_score":0.06916558494170506}],"sentiment":"neutral","sentiment_score":0.08032247589694129,"channel":0,"num_words":36,"start":18.055,"end":28.800938},{"sentences":[{"text":"Okay.","start":28.730936,"end":29.230936,"sentiment":"neutral","sentiment_score":0.07929419726133347}],"sentiment":"neutral","sentiment_score":0.07929419726133347,"channel":1,"num_words":1,"start":28.730936,"end":29.230936},{"sentences":[{"text":"reason why we're calling.","start":28.800938,"end":30.000937,"sentiment":"neutral","sentiment_score":0.052735804580152035},{"text":"Right?","start":30.000937,"end":30.240936,"sentiment":"neutral","sentiment_score":0.1047835722565651},{"text":"So but thank you for","start":30.240936,"end":31.280937,"sentiment":"neutral","sentiment_score":0.31034319996833803}],"sentiment":"neutral","sentiment_score":0.18674427904188634,"channel":0,"num_words":10,"start":28.800938,"end":31.280937},{"sentences":[{"text":"Yeah.","start":31.210938,"end":31.710938,"sentiment":"neutral","sentiment_score":0.3009873032569885}],"sentiment":"neutral","sentiment_score":0.3009873032569885,"channel":1,"num_words":1,"start":31.210938,"end":31.710938},{"sentences":[{"text":"your time, sir.","start":31.280937,"end":32.18094,"sentiment":"positive","sentiment_score":0.4337628285090129},{"text":"Take","start":32.560936,"end":32.800938,"sentiment":"positive","sentiment_score":0.3741537630558014}],"sentiment":"positive","sentiment_score":0.41886056214571,"channel":0,"num_words":4,"start":31.280937,"end":32.800938},{"sentences":[{"text":"Okay.","start":32.650936,"end":33.150936,"sentiment":"positive","sentiment_score":0.35910564661026}],"sentiment":"positive","sentiment_score":0.35910564661026,"channel":1,"num_words":1,"start":32.650936,"end":33.150936},{"sentences":[{"text":"care.","start":32.800938,"end":33.300938,"sentiment":"neutral","sentiment_score":0.33235663175582886}],"sentiment":"neutral","sentiment_score":0.33235663175582886,"channel":0,"num_words":1,"start":32.800938,"end":33.300938},{"sentences":[{"text":"Bye.","start":33.370937,"end":33.870937,"sentiment":"neutral","sentiment_score":0.2123306691646576},{"text":"Bye.","start":34.090935,"end":34.590935,"sentiment":"neutral","sentiment_score":0.10971143841743468}],"sentiment":"neutral","sentiment_score":0.16102105379104614,"channel":1,"num_words":2,"start":33.370937,"end":34.590935}]},"summary":{"result":"success","short":"Abby from TechnoOne in Brisbane calls Mr. Jeff Riddle to check if he is still interested in an IT review. Mr. Riddle tells her that he no longer works at the company and there is no need for an IT review. Abby thanks him for his time and ends the call."},"intents":{"segments":[{"text":"We wanted to check if you're still interested for an IT review. So that's the Okay.","start_word":49,"end_word":64,"intents":[{"intent":"Check interest in it review","confidence_score":0.3961964}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Hello? Hi, sir. Good afternoon. This is Abby from TechnoOne in Springfield, Brisbane. Is this mister Jeff Riddle in hockey?","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.11505931615829468},{"text":"No.","start_word":22,"end_word":22,"sentiment":"negative","sentiment_score":-0.35845789313316345},{"text":"I don't work at anymore. Oh, alright. No problem, sir. We're just reaching out because I believe we've spoken we've spoken with you in the past. We wanted to check if you're still interested for an IT review. So that's the Okay. reason why we're calling. Right? So but thank you for Yeah.","start_word":23,"end_word":75,"sentiment":"neutral","sentiment_score":0.05588127672672272},{"text":"your time, sir. Take Okay.","start_word":76,"end_word":80,"sentiment":"positive","sentiment_score":0.4147893488407135},{"text":"care. Bye. Bye.","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.21752765774726868}],"average":{"sentiment":"neutral","sentiment_score":0.09883203297635934}}}}