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Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hello? Yeah. Thank you for waiting. Is it, Scofield? 33 Simon Street, Scofield? Mhmm. Yeah. Mhmm. Okay. So upon checking the address, a Supa Network is available. So for the plans, please, have you tried to visit our website or not yet? Because yeah. Because activating a service is processed via our website. So once you put up an order via our website and once it's successful, we'll then activate the service within the day. So for the plan speed, we have the our cheapest one is 25 MBPS, which is, $69.95 per month. Then we also have the standard one, which is 50 MBPS. It says $79.95 per month. Then the Superfamily FiberBoost, it's it's 500 MBPS. It's $89.95 per month. Then we also have seven hundred fifty and one thousand MBPS. You mean a discount? Yeah. So, actually, it depends on the contract that you'll be selecting as well. We have the six months contract, twelve months, or twenty four months contract, or no contract at all. So for the six month contract, it has six months five months 15 discount and first month free. That work as well with the twelve month and twenty four month contract including mhmm. But Yeah. For the six months, it's five months 15% discount and first month free. But in the twelve month and twenty four month contract, we have a free router included, which is you don't need to buy a router because and if you choose twelve month or twenty four month contract, the router is free. And six months and six months 15% discount and first month free as well. But for the cancellation, if you'll be canceling within the contract term, there's a a $132 cancellation fee. And, there and you need to settle your final bill, which is your outstanding bill and a thirty day notice. But if no contract, it has a connection fee of $45, but no cancellation fee if ever since you selected no contract. No contract. Mhmm. Mhmm. Mhmm. For the router fee, we have the our cheapest one is $139.0.95. Yeah. If yeah. That's the router fee if ever. Yeah. So if you're under no contract, yeah, you can cancel anytime as long as the outstanding balance is settled. Mhmm. Yeah. Mhmm. For the twelve month contract, that is one year, you'll be having your free router, six months, 15% discount, and first month free. Under twelve month contract? What do you mean fee? The monthly fee? Yeah. The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available. It depends on the speed that you want. We have 25 MBPS, which is $69.95 per month. But yeah. 69. Yeah. But less 15% discount since you're under twelve month contract, if ever. It'll be $59.45 per month only. Mhmm. Yeah. 25 unlimited. And we also have the standard one, yeah, which is $79.95. Do you want me to send the website to this number so that you have Mhmm. Yes. Because your address is showing Super Network, not NBN. Yeah. Mm-mm. H 0 3. Yeah. Mhmm. But yeah. But for your address, the Supa network is available at your address. Mhmm. Yeah. Have you received the SMS message that I sent you to this number? Yeah. So that you have a reference as well while I'm discussing. Yeah. That is if you select the six month, twelve month, or twenty four month contract. Mhmm. Yeah. And you'll also see there the different plan speed that we have and the prices as long as the discounted prices. May I know how many of you will be using the Internet if ever? So I yeah. I mhmm. Okay. So I think the standard one will work. But if you want, like, a faster speed than the standard one, you can proceed with the SupaFamily, which is 500 MBPS. That's more faster than the standard one. Because the standard one is sometimes for easy surfing only, standard streaming. But if you want, like, a four k quality or you stream movies, I suggest you go to the 500 over 500 MBPS. Yeah. That is the Super Factory of Fiverr Boost. Yeah. The original yeah. The original price is $89.95. But if you proceed under contract, the first six months will be $76.95 only. But after six months yep. Plus first three months. Yeah. After the discounted mhmm. After the six months, it'll be back to its original price, which is $89.95. Yeah. Yeah. That's already included as the contract. Mhmm. For the activation, it only takes with within twenty four hours or within this day, but you still need to wait, yeah, you still need to wait for the router. For the standard postage, the router usually takes three to five business days, but you can we can do it via express postage, but there's an additional charges. It will only take one to three days. Actually, it really depends on the courier. There's a yeah. So for the standard postage, it's $20 delivery fee. But if it's express postage, $30. Sure. Yeah. For the express postage, it's $30. Mhmm. Actually, I think you can also see it once you proceed to order. It it will ask the website will ask you if it's a standard or express delivery. Mhmm. Yes. This website, the one that I texted you. Mhmm. Mhmm. Yeah. Yeah. But, actually, if you're not sure about the speed, you can proceed with the standard one first. Then we'll see if if the Internet is slow or you're not the standard one is not good for you. We can upgrade it anytime. I'm sorry? You mean discount? Yeah. As of as of the moment, the discount that we're offering is what you see on our website only. Yeah. We do not have additional discount. Like, your changing address within the contract term? Yeah. So we can check the address first if that's available under Airtel, if we can service to that address. Yeah. But if not, we're going to proceed to cancel the account if ever. Yeah. But Mhmm. That's correct. K. Mhmm. Mhmm. We can check the new address. No. There's no charges with that. It really depends on the new address because sometimes there's a new connection fee, but that's with the network, not with us, Ertel. Like, it it's it's the property manager who should settle that one if ever you're a tenant only. Mhmm. It's a new connection fee. If that's the case, if ever the address is new or it's the first time that the that address will be connecting to an Internet. The you mean the router? Yeah. The router is free under twelve or twenty four month contract. Sorry? Yeah. Yeah. No other charges than that. Your unit number is 208. Right? Mhmm. Is it mounted on your wall? Okay. We can check that router if that's compatible. Because for the router, we need the router to be compatible with optic fiber grid connection. Yeah. So yeah. We can check that first. And if it's not, yeah, you'll be needing a new one. Sir, you can send it to my email. Do you have the router now? Okay. May I know the brand and model brand and model of the router? TP Link. Mhmm. Archer. Sorry. Archer a six. Is it a Wi Fi six router or a dual band router? Sorry. It's TP Link Archer Apex Wi Fi router AC? So it's AC 100? Okay. 120. It's Tippelink Archer a 6AC1200 Wi Fi router. Let me just check. Does it has a w a n port at the back of it? Does does it has a w a n port at the back of it? Just w a n one port. Yeah. K. Upon checking here, it's compatible with the service, but we have to confirm that first because we encounter it as well with other customer that for some reason it's not establishing a connection. Might be it's still locked with its previous ISP, or we cannot configure it manually. But I'll guide you with that. We'll can check. Actually, we'll we'll tell that one after the if you sign up for a service, that's the time we can check the router's compatibility. Because So we cannot check yeah. We cannot check it if you do not have the credentials, which is the PPPOE username and password. That's only given once the service is activated. No no contract? Yeah. For the no contract, the charges is the no contract, which is a connection fee of $45, and the plan that you'll be selecting to its original price, No discount. Mhmm. Yeah. For the six months, there's five months 15% discount and a connection fee of $20 plus free month first free month. One month. Mhmm. Mhmm. One month fee. Mhmm. Five months. Yeah. Yeah. And a collection fee of $20. Mhmm. You can also see a connection fee, which is for activating the service. We'll be charging you for that one. Twelve months. Yeah. Or 20 four. Yeah. If you'll be selecting twelve or twenty four month. Actually, for your reference, you can also see this at the website that I sent you. Just scroll it down. Mhmm. Then you'll see select your Supa Networks contract. Mhmm. For have for you to have a reference. Yeah. Mhmm. Mhmm. Yeah. Sure. Just give us a callback then if you have other other question. You're welcome. Bye. 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Good morning. This is Maureen from Erto tech support. How can I assist you today? Okay.\n\nMay I have your full address, please, to check? The network. 2088. 33? Mhmm.\n\nOkay. Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762? Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hello? Yeah. Thank you for waiting. Is it, Scofield?\n\n33 Simon Street, Scofield? Mhmm. Yeah. Mhmm. Okay.\n\nSo upon checking the address, a Supa Network is available. So for the plans, please, have you tried to visit our website or not yet? Because yeah. Because activating a service is processed via our website. So once you put up an order via our website and once it's successful, we'll then activate the service within the day.\n\nSo for the plan speed, we have the our cheapest one is 25 MBPS, which is, $69.95 per month. Then we also have the standard one, which is 50 MBPS. It says $79.95 per month. Then the Superfamily FiberBoost, it's it's 500 MBPS. It's $89.95 per month.\n\nThen we also have seven hundred fifty and one thousand MBPS. You mean a discount? Yeah. So, actually, it depends on the contract that you'll be selecting as well. We have the six months contract, twelve months, or twenty four months contract, or no contract at all.\n\nSo for the six month contract, it has six months five months 15 discount and first month free. That work as well with the twelve month and twenty four month contract including mhmm. But Yeah. For the six months, it's five months 15% discount and first month free. But in the twelve month and twenty four month contract, we have a free router included, which is you don't need to buy a router because and if you choose twelve month or twenty four month contract, the router is free.\n\nAnd six months and six months 15% discount and first month free as well. But for the cancellation, if you'll be canceling within the contract term, there's a a $132 cancellation fee. And, there and you need to settle your final bill, which is your outstanding bill and a thirty day notice. But if no contract, it has a connection fee of $45, but no cancellation fee if ever since you selected no contract. No contract.\n\nMhmm. Mhmm. Mhmm. For the router fee, we have the our cheapest one is $139.0.95. Yeah.\n\nIf yeah. That's the router fee if ever. Yeah. So if you're under no contract, yeah, you can cancel anytime as long as the outstanding balance is settled. Mhmm.\n\nYeah. Mhmm. For the twelve month contract, that is one year, you'll be having your free router, six months, 15% discount, and first month free. Under twelve month contract? What do you mean fee?\n\nThe monthly fee? Yeah. The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available. It depends on the speed that you want. We have 25 MBPS, which is $69.95 per month.\n\nBut yeah. 69. Yeah. But less 15% discount since you're under twelve month contract, if ever. It'll be $59.45 per month only.\n\nMhmm. Yeah. 25 unlimited. And we also have the standard one, yeah, which is $79.95. Do you want me to send the website to this number so that you have Mhmm.\n\nYes. Because your address is showing Super Network, not NBN. Yeah. Mm-mm. H 0 3.\n\nYeah. Mhmm. But yeah. But for your address, the Supa network is available at your address. Mhmm.\n\nYeah. Have you received the SMS message that I sent you to this number? Yeah. So that you have a reference as well while I'm discussing. Yeah.\n\nThat is if you select the six month, twelve month, or twenty four month contract. Mhmm. Yeah. And you'll also see there the different plan speed that we have and the prices as long as the discounted prices. May I know how many of you will be using the Internet if ever?\n\nSo I yeah. I mhmm. Okay. So I think the standard one will work. But if you want, like, a faster speed than the standard one, you can proceed with the SupaFamily, which is 500 MBPS.\n\nThat's more faster than the standard one. Because the standard one is sometimes for easy surfing only, standard streaming. But if you want, like, a four k quality or you stream movies, I suggest you go to the 500 over 500 MBPS. Yeah. That is the Super Factory of Fiverr Boost.\n\nYeah. The original yeah. The original price is $89.95. But if you proceed under contract, the first six months will be $76.95 only. But after six months yep.\n\nPlus first three months. Yeah. After the discounted mhmm. After the six months, it'll be back to its original price, which is $89.95. Yeah.\n\nYeah. That's already included as the contract. Mhmm. For the activation, it only takes with within twenty four hours or within this day, but you still need to wait, yeah, you still need to wait for the router. For the standard postage, the router usually takes three to five business days, but you can we can do it via express postage, but there's an additional charges.\n\nIt will only take one to three days. Actually, it really depends on the courier. There's a yeah. So for the standard postage, it's $20 delivery fee. But if it's express postage, $30.\n\nSure. Yeah. For the express postage, it's $30. Mhmm. Actually, I think you can also see it once you proceed to order.\n\nIt it will ask the website will ask you if it's a standard or express delivery. Mhmm. Yes. This website, the one that I texted you. Mhmm.\n\nMhmm. Yeah. Yeah. But, actually, if you're not sure about the speed, you can proceed with the standard one first. Then we'll see if if the Internet is slow or you're not the standard one is not good for you.\n\nWe can upgrade it anytime. I'm sorry? You mean discount? Yeah. As of as of the moment, the discount that we're offering is what you see on our website only.\n\nYeah. We do not have additional discount. Like, your changing address within the contract term? Yeah. So we can check the address first if that's available under Airtel, if we can service to that address.\n\nYeah. But if not, we're going to proceed to cancel the account if ever. Yeah. But Mhmm. That's correct.\n\nK. Mhmm. Mhmm. We can check the new address. No.\n\nThere's no charges with that. It really depends on the new address because sometimes there's a new connection fee, but that's with the network, not with us, Ertel. Like, it it's it's the property manager who should settle that one if ever you're a tenant only. Mhmm. It's a new connection fee.\n\nIf that's the case, if ever the address is new or it's the first time that the that address will be connecting to an Internet. The you mean the router? Yeah. The router is free under twelve or twenty four month contract. Sorry?\n\nYeah. Yeah. No other charges than that. Your unit number is 208. Right?\n\nMhmm. Is it mounted on your wall? Okay. We can check that router if that's compatible. Because for the router, we need the router to be compatible with optic fiber grid connection.\n\nYeah. So yeah. We can check that first. And if it's not, yeah, you'll be needing a new one. Sir, you can send it to my email.\n\nDo you have the router now? Okay. May I know the brand and model brand and model of the router? TP Link. Mhmm.\n\nArcher. Sorry. Archer a six. Is it a Wi Fi six router or a dual band router? Sorry.\n\nIt's TP Link Archer Apex Wi Fi router AC? So it's AC 100? Okay. 120. It's Tippelink Archer a 6AC1200 Wi Fi router.\n\nLet me just check. Does it has a w a n port at the back of it? Does does it has a w a n port at the back of it? Just w a n one port. Yeah.\n\nK. Upon checking here, it's compatible with the service, but we have to confirm that first because we encounter it as well with other customer that for some reason it's not establishing a connection. Might be it's still locked with its previous ISP, or we cannot configure it manually. But I'll guide you with that. We'll can check.\n\nActually, we'll we'll tell that one after the if you sign up for a service, that's the time we can check the router's compatibility. Because So we cannot check yeah. We cannot check it if you do not have the credentials, which is the PPPOE username and password. That's only given once the service is activated. No no contract?\n\nYeah. For the no contract, the charges is the no contract, which is a connection fee of $45, and the plan that you'll be selecting to its original price, No discount. Mhmm. Yeah. For the six months, there's five months 15% discount and a connection fee of $20 plus free month first free month.\n\nOne month. Mhmm. Mhmm. One month fee. Mhmm.\n\nFive months. Yeah. Yeah. And a collection fee of $20. Mhmm.\n\nYou can also see a connection fee, which is for activating the service. We'll be charging you for that one. Twelve months. Yeah. Or 20 four.\n\nYeah. If you'll be selecting twelve or twenty four month. Actually, for your reference, you can also see this at the website that I sent you. Just scroll it down. Mhmm.\n\nThen you'll see select your Supa Networks contract. Mhmm. For have for you to have a reference. Yeah. Mhmm.\n\nMhmm. Yeah. Sure. Just give us a callback then if you have other other question. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.1812615990638733},{"text":"Good morning.","start":1.68,"end":2.32,"sentiment":"positive","sentiment_score":0.4563376158475876},{"text":"This is Maureen from Erto tech support.","start":2.32,"end":4.9,"sentiment":"positive","sentiment_score":0.379626670054027},{"text":"How can I assist you today?","start":5.7599998,"end":7.14,"sentiment":"positive","sentiment_score":0.5175360093514124},{"text":"Okay.","start":19.285,"end":19.785,"sentiment":"neutral","sentiment_score":0.021375542506575584}],"sentiment":"positive","sentiment_score":0.4045832423383699,"num_words":17,"start":1.1999999,"end":19.785},{"sentences":[{"text":"May I have your full address, please, to check?","start":19.925,"end":22.425,"sentiment":"neutral","sentiment_score":0.022095590208967526},{"text":"The network.","start":23.045,"end":24.585,"sentiment":"neutral","sentiment_score":0.017522265203297138},{"text":"2088.","start":26.404999,"end":27.54,"sentiment":"neutral","sentiment_score":0.01950218342244625},{"text":"33?","start":28.26,"end":29.080002,"sentiment":"neutral","sentiment_score":0.008796058595180511},{"text":"Mhmm.","start":31.460001,"end":31.960001,"sentiment":"neutral","sentiment_score":0.011235113255679607}],"sentiment":"neutral","sentiment_score":0.019531299825757742,"num_words":14,"start":19.925,"end":31.960001},{"sentences":[{"text":"Okay.","start":36.1,"end":36.6,"sentiment":"neutral","sentiment_score":0.014184042811393738},{"text":"Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762?","start":37.14,"end":46.185,"sentiment":"neutral","sentiment_score":0.013098381563193269},{"text":"Okay.","start":47.045002,"end":47.545002,"sentiment":"neutral","sentiment_score":0.037791550159454346},{"text":"Is it okay if I put you on hold?","start":48.085,"end":49.685,"sentiment":"neutral","sentiment_score":0.02718799633698331},{"text":"Let me just check the address.","start":49.685,"end":51.145,"sentiment":"neutral","sentiment_score":0.010975085198879242}],"sentiment":"neutral","sentiment_score":0.018477057894835107,"num_words":26,"start":36.1,"end":51.145},{"sentences":[{"text":"Okay.","start":53.365,"end":53.865,"sentiment":"neutral","sentiment_score":0.03654781356453896},{"text":"Hello?","start":123.229996,"end":123.55,"sentiment":"neutral","sentiment_score":0.0402529239654541},{"text":"Yeah.","start":123.55,"end":123.95,"sentiment":"neutral","sentiment_score":0.10145531594753264},{"text":"Thank you for waiting.","start":123.95,"end":124.91,"sentiment":"positive","sentiment_score":0.34182655066251755},{"text":"Is it, Scofield?","start":124.99,"end":126.45,"sentiment":"neutral","sentiment_score":0.08401040608684222}],"sentiment":"neutral","sentiment_score":0.17975934743881225,"num_words":10,"start":53.365,"end":126.45},{"sentences":[{"text":"33 Simon Street, Scofield?","start":127.165,"end":128.94499,"sentiment":"neutral","sentiment_score":0.02196996845304966},{"text":"Mhmm.","start":131.325,"end":131.825,"sentiment":"neutral","sentiment_score":0.03261873126029968},{"text":"Yeah.","start":136.765,"end":137.265,"sentiment":"neutral","sentiment_score":0.023858701810240746},{"text":"Mhmm.","start":139.405,"end":139.905,"sentiment":"neutral","sentiment_score":0.01893501728773117},{"text":"Okay.","start":141.31,"end":141.81,"sentiment":"neutral","sentiment_score":0.03366632014513016}],"sentiment":"neutral","sentiment_score":0.02461983053945005,"num_words":8,"start":127.165,"end":141.81},{"sentences":[{"text":"So upon checking the address, a Supa Network is available.","start":141.87,"end":145.25,"sentiment":"neutral","sentiment_score":0.045300853252410886},{"text":"So for the plans, please, have you tried to visit our website or not yet?","start":146.26999,"end":153.81,"sentiment":"neutral","sentiment_score":0.03828719047208627},{"text":"Because yeah.","start":154.155,"end":156.33499,"sentiment":"neutral","sentiment_score":-0.05422514118254185},{"text":"Because activating a service is processed via our website.","start":156.715,"end":160.97499,"sentiment":"neutral","sentiment_score":-0.04730847850441933},{"text":"So once you put up an order via our website and once it's successful, we'll then activate the service within the day.","start":161.515,"end":169.775,"sentiment":"neutral","sentiment_score":0.06718177077445117}],"sentiment":"neutral","sentiment_score":0.033984288926525365,"num_words":58,"start":141.87,"end":169.775},{"sentences":[{"text":"So for the plan speed, we have the our cheapest one is 25 MBPS, which is, $69.95 per month.","start":170.26,"end":180.04,"sentiment":"neutral","sentiment_score":0.09355363406633076},{"text":"Then we also have the standard one, which is 50 MBPS.","start":180.42,"end":184.04,"sentiment":"neutral","sentiment_score":0.0687005536800081},{"text":"It says $79.95 per month.","start":184.785,"end":188.08499,"sentiment":"neutral","sentiment_score":0.07698149755597114},{"text":"Then the Superfamily FiberBoost, it's it's 500 MBPS.","start":188.86499,"end":194.245,"sentiment":"neutral","sentiment_score":0.12887303065508604},{"text":"It's $89.95 per month.","start":195.425,"end":198.245,"sentiment":"neutral","sentiment_score":0.09891227073967457}],"sentiment":"neutral","sentiment_score":0.09244182880254502,"num_words":47,"start":170.26,"end":198.245},{"sentences":[{"text":"Then we also have seven hundred fifty and one thousand MBPS.","start":198.57,"end":202.59,"sentiment":"neutral","sentiment_score":0.12050229514187033},{"text":"You mean a discount?","start":208.57,"end":209.71,"sentiment":"neutral","sentiment_score":0.01699238270521164},{"text":"Yeah.","start":212.01,"end":212.33,"sentiment":"neutral","sentiment_score":-0.019098777323961254},{"text":"So, actually, it depends on the contract that you'll be selecting as well.","start":212.33,"end":218.375,"sentiment":"neutral","sentiment_score":-0.045975868231975116},{"text":"We have the six months contract, twelve months, or twenty four months contract, or no contract at all.","start":218.67499,"end":226.62,"sentiment":"neutral","sentiment_score":0.023487425460997555}],"sentiment":"neutral","sentiment_score":0.025520922794462518,"num_words":47,"start":198.57,"end":226.62},{"sentences":[{"text":"So for the six month contract, it has six months five months 15 discount and first month free.","start":226.94,"end":236.31999,"sentiment":"neutral","sentiment_score":0.19077477314405972},{"text":"That work as well with the twelve month and twenty four month contract including mhmm.","start":236.54,"end":243.485,"sentiment":"neutral","sentiment_score":0.22278157571951548},{"text":"But Yeah.","start":245.145,"end":260.88,"sentiment":"neutral","sentiment_score":0.06799943745136261},{"text":"For the six months, it's five months 15% discount and first month free.","start":260.88,"end":267.54,"sentiment":"neutral","sentiment_score":0.18352193328050467},{"text":"But in the twelve month and twenty four month contract, we have a free router included, which is you don't need to buy a router because and if you choose twelve month or twenty four month contract, the router is free.","start":267.965,"end":283.93,"sentiment":"neutral","sentiment_score":0.1698716987923878}],"sentiment":"neutral","sentiment_score":0.18272127202722463,"num_words":89,"start":226.94,"end":283.93},{"sentences":[{"text":"And six months and six months 15% discount and first month free as well.","start":284.63,"end":290.41,"sentiment":"neutral","sentiment_score":0.20746771884816034},{"text":"But for the cancellation, if you'll be canceling within the contract term, there's a a $132 cancellation fee.","start":291.43,"end":302.055,"sentiment":"neutral","sentiment_score":-0.26927555228273076},{"text":"And, there and you need to settle your final bill, which is your outstanding bill and a thirty day notice.","start":303.155,"end":310.215,"sentiment":"neutral","sentiment_score":-0.010563142597675323},{"text":"But if no contract, it has a connection fee of $45, but no cancellation fee if ever since you selected no contract.","start":311.075,"end":324.33002,"sentiment":"neutral","sentiment_score":-0.042167020961642265},{"text":"No contract.","start":324.87,"end":326.025,"sentiment":"neutral","sentiment_score":-0.06045802216976881}],"sentiment":"neutral","sentiment_score":-0.04213506887715898,"num_words":76,"start":284.63,"end":326.025},{"sentences":[{"text":"Mhmm.","start":326.16498,"end":326.66498,"sentiment":"neutral","sentiment_score":-0.016253622248768806},{"text":"Mhmm.","start":327.44498,"end":327.94498,"sentiment":"neutral","sentiment_score":0.008027363568544388},{"text":"Mhmm.","start":330.72498,"end":331.22498,"sentiment":"neutral","sentiment_score":-0.004398338031023741},{"text":"For the router fee, we have the our cheapest one is $139.0.95.","start":334.645,"end":343.56,"sentiment":"neutral","sentiment_score":0.02497928193770349},{"text":"Yeah.","start":346.74,"end":347.22,"sentiment":"neutral","sentiment_score":0.018475838005542755}],"sentiment":"neutral","sentiment_score":0.01910016403417103,"num_words":16,"start":326.16498,"end":347.22},{"sentences":[{"text":"If yeah.","start":347.22,"end":348.82,"sentiment":"neutral","sentiment_score":-0.00566099351271987},{"text":"That's the router fee if ever.","start":348.82,"end":350.84,"sentiment":"neutral","sentiment_score":-0.06873188974956672},{"text":"Yeah.","start":360.33502,"end":360.83502,"sentiment":"neutral","sentiment_score":-0.04245049133896828},{"text":"So if you're under no contract, yeah, you can cancel anytime as long as the outstanding balance is settled.","start":360.89502,"end":368.34,"sentiment":"neutral","sentiment_score":-0.1134404863574003},{"text":"Mhmm.","start":369.28,"end":369.78,"sentiment":"neutral","sentiment_score":-0.02483457326889038}],"sentiment":"neutral","sentiment_score":-0.09125405623866566,"num_words":29,"start":347.22,"end":369.78},{"sentences":[{"text":"Yeah.","start":372.40002,"end":372.90002,"sentiment":"neutral","sentiment_score":0.0057699233293533325},{"text":"Mhmm.","start":374.08002,"end":374.58002,"sentiment":"neutral","sentiment_score":0.006484583951532841},{"text":"For the twelve month contract, that is one year, you'll be having your free router, six months, 15% discount, and first month free.","start":390.085,"end":401.69998,"sentiment":"neutral","sentiment_score":0.15585989731809366},{"text":"Under twelve month contract?","start":410.775,"end":412.475,"sentiment":"neutral","sentiment_score":0.0018807060550898314},{"text":"What do you mean fee?","start":414.695,"end":415.91498,"sentiment":"neutral","sentiment_score":-0.029729222506284715}],"sentiment":"neutral","sentiment_score":0.1016443781554699,"num_words":34,"start":372.40002,"end":415.91498},{"sentences":[{"text":"The monthly fee?","start":416.375,"end":417.595,"sentiment":"neutral","sentiment_score":-0.014241725206375122},{"text":"Yeah.","start":418.85498,"end":419.255,"sentiment":"neutral","sentiment_score":0.02640552632510662},{"text":"The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available.","start":419.255,"end":428.51,"sentiment":"neutral","sentiment_score":0.06575675065750661},{"text":"It depends on the speed that you want.","start":428.57,"end":430.83002,"sentiment":"neutral","sentiment_score":0.06333040446043015},{"text":"We have 25 MBPS, which is $69.95 per month.","start":436.41,"end":443.83502,"sentiment":"neutral","sentiment_score":0.034019447242220245}],"sentiment":"neutral","sentiment_score":0.05247508810663765,"num_words":44,"start":416.375,"end":443.83502},{"sentences":[{"text":"But yeah.","start":444.535,"end":446.215,"sentiment":"neutral","sentiment_score":0.014390936121344566},{"text":"69.","start":446.215,"end":447.11502,"sentiment":"neutral","sentiment_score":0.021107925102114677},{"text":"Yeah.","start":449.255,"end":449.575,"sentiment":"neutral","sentiment_score":0.0615539625287056},{"text":"But less 15% discount since you're under twelve month contract, if ever.","start":449.575,"end":456.6,"sentiment":"neutral","sentiment_score":0.09619282900045316},{"text":"It'll be $59.45 per month only.","start":457.38,"end":462.44,"sentiment":"neutral","sentiment_score":0.07693214590350787}],"sentiment":"neutral","sentiment_score":0.0785159356045452,"num_words":22,"start":444.535,"end":462.44},{"sentences":[{"text":"Mhmm.","start":463.7,"end":464.2,"sentiment":"neutral","sentiment_score":0.04014001414179802},{"text":"Yeah.","start":465.86002,"end":466.34,"sentiment":"neutral","sentiment_score":0.06815537810325623},{"text":"25 unlimited.","start":466.34,"end":467.48,"sentiment":"neutral","sentiment_score":0.09637162834405899},{"text":"And we also have the standard one, yeah, which is $79.95.","start":468.85498,"end":475.91498,"sentiment":"neutral","sentiment_score":0.06839148429307071},{"text":"Do you want me to send the website to this number so that you have Mhmm.","start":476.85498,"end":495.685,"sentiment":"neutral","sentiment_score":-0.05002132127992809}],"sentiment":"neutral","sentiment_score":0.008161414054132277,"num_words":31,"start":463.7,"end":495.685},{"sentences":[{"text":"Yes.","start":507.185,"end":507.685,"sentiment":"neutral","sentiment_score":-0.0207775067538023},{"text":"Because your address is showing Super Network, not NBN.","start":508.065,"end":515.77,"sentiment":"neutral","sentiment_score":-0.04070571002860864},{"text":"Yeah.","start":515.91,"end":516.41,"sentiment":"neutral","sentiment_score":-0.1027604043483734},{"text":"Mm-mm.","start":519.51,"end":520.01,"sentiment":"neutral","sentiment_score":-0.05246648192405701},{"text":"H 0 3.","start":520.725,"end":521.865,"sentiment":"neutral","sentiment_score":-0.011381132838626703}],"sentiment":"neutral","sentiment_score":-0.03843327878663937,"num_words":15,"start":507.185,"end":521.865},{"sentences":[{"text":"Yeah.","start":523.685,"end":524.185,"sentiment":"neutral","sentiment_score":0.007380517199635506},{"text":"Mhmm.","start":530.40497,"end":530.90497,"sentiment":"neutral","sentiment_score":0.023926593363285065},{"text":"But yeah.","start":531.045,"end":532.185,"sentiment":"neutral","sentiment_score":-0.026773326098918915},{"text":"But for your address, the Supa network is available at your 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discussing.","start":552.45496,"end":556.63495,"sentiment":"neutral","sentiment_score":0.0864162424748594},{"text":"Yeah.","start":574.4,"end":574.845,"sentiment":"neutral","sentiment_score":0.08648809790611267}],"sentiment":"neutral","sentiment_score":0.056691998443393794,"num_words":27,"start":542.76,"end":574.845},{"sentences":[{"text":"That is if you select the six month, twelve month, or twenty four month contract.","start":574.925,"end":581.50494,"sentiment":"neutral","sentiment_score":0.06810982426007589},{"text":"Mhmm.","start":584.285,"end":584.785,"sentiment":"neutral","sentiment_score":0.16871094703674316},{"text":"Yeah.","start":587.165,"end":587.665,"sentiment":"neutral","sentiment_score":0.14090923964977264},{"text":"And you'll also see there the different plan speed that we have and the prices as long as the discounted prices.","start":588.07,"end":597.61,"sentiment":"neutral","sentiment_score":0.10963091076839537},{"text":"May I know how many of you will be using the Internet if ever?","start":615.9,"end":619.52,"sentiment":"neutral","sentiment_score":0.05257762276700565}],"sentiment":"neutral","sentiment_score":0.08403083452811608,"num_words":52,"start":574.925,"end":619.52},{"sentences":[{"text":"So I yeah.","start":623.02,"end":624.3,"sentiment":"neutral","sentiment_score":0.06344856445988019},{"text":"I mhmm.","start":624.3,"end":625.52,"sentiment":"neutral","sentiment_score":0.040823690593242645},{"text":"Okay.","start":627.02,"end":627.52,"sentiment":"neutral","sentiment_score":0.07067154347896576},{"text":"So I think the standard one will work.","start":627.84503,"end":631.145,"sentiment":"neutral","sentiment_score":0.10446408949792385},{"text":"But if you want, like, a faster speed than the standard one, you can proceed with the SupaFamily, which is 500 MBPS.","start":631.525,"end":639.465,"sentiment":"neutral","sentiment_score":0.10847987319258126}],"sentiment":"neutral","sentiment_score":0.09902595956292418,"num_words":36,"start":623.02,"end":639.465},{"sentences":[{"text":"That's more faster than the standard one.","start":642.69,"end":645.59,"sentiment":"neutral","sentiment_score":0.2718662385429655},{"text":"Because the standard one is sometimes for easy surfing only, standard streaming.","start":646.93,"end":657.905,"sentiment":"neutral","sentiment_score":0.13169723376631737},{"text":"But if you want, like, a four k quality or you stream movies, I suggest you go to the 500 over 500 MBPS.","start":659.085,"end":669.68,"sentiment":"neutral","sentiment_score":0.12925626126968343},{"text":"Yeah.","start":674.30005,"end":674.7,"sentiment":"neutral","sentiment_score":0.1211346685886383},{"text":"That is the Super Factory of Fiverr Boost.","start":674.7,"end":677.36005,"sentiment":"neutral","sentiment_score":0.10918688448145986}],"sentiment":"neutral","sentiment_score":0.14609714173803143,"num_words":51,"start":642.69,"end":677.36005},{"sentences":[{"text":"Yeah.","start":681.565,"end":681.80505,"sentiment":"neutral","sentiment_score":0.008848054334521294},{"text":"The original yeah.","start":681.80505,"end":685.565,"sentiment":"neutral","sentiment_score":0.01567600853741169},{"text":"The original price is $89.95.","start":685.565,"end":688.525,"sentiment":"neutral","sentiment_score":0.020060458779335023},{"text":"But if you proceed under contract, the first six months will be $76.95 only.","start":688.525,"end":697.10504,"sentiment":"neutral","sentiment_score":0.015014873285378729},{"text":"But after six months yep.","start":697.61,"end":701.79,"sentiment":"neutral","sentiment_score":-0.004466870054602623}],"sentiment":"neutral","sentiment_score":0.012287580341632878,"num_words":28,"start":681.565,"end":701.79},{"sentences":[{"text":"Plus first three months.","start":701.85,"end":704.43,"sentiment":"neutral","sentiment_score":0.016670150216668844},{"text":"Yeah.","start":709.865,"end":710.365,"sentiment":"neutral","sentiment_score":0.0009871507063508034},{"text":"After the discounted mhmm.","start":712.02496,"end":714.285,"sentiment":"neutral","sentiment_score":0.059686088003218174},{"text":"After the six months, it'll be back to its original price, which is $89.95.","start":714.665,"end":721.485,"sentiment":"neutral","sentiment_score":0.14844720491341182},{"text":"Yeah.","start":726.27997,"end":726.77997,"sentiment":"neutral","sentiment_score":0.10600538551807404}],"sentiment":"neutral","sentiment_score":0.10377826491215576,"num_words":24,"start":701.85,"end":726.77997},{"sentences":[{"text":"Yeah.","start":736.565,"end":736.885,"sentiment":"neutral","sentiment_score":0.07164014130830765},{"text":"That's already included as the contract.","start":736.885,"end":740.10504,"sentiment":"neutral","sentiment_score":0.16469798485438028},{"text":"Mhmm.","start":740.72504,"end":741.22504,"sentiment":"neutral","sentiment_score":0.04723615199327469},{"text":"For the activation, it only takes with within twenty four hours or within this day, but you still need to wait, yeah, you still need to wait for the router.","start":744.645,"end":756.6,"sentiment":"neutral","sentiment_score":0.01176031061137716},{"text":"For the standard postage, the router usually takes three to five business days, but you can we can do it via express postage, but there's an additional charges.","start":757.54,"end":770.625,"sentiment":"neutral","sentiment_score":-0.013449810428677924}],"sentiment":"neutral","sentiment_score":0.016413315587366622,"num_words":66,"start":736.565,"end":770.625},{"sentences":[{"text":"It will only take one to three days.","start":771.245,"end":774.465,"sentiment":"neutral","sentiment_score":-0.015474819112569094},{"text":"Actually, it really depends on the courier.","start":774.84503,"end":777.66504,"sentiment":"neutral","sentiment_score":-0.07294416959796633},{"text":"There's a yeah.","start":779.20996,"end":784.81,"sentiment":"neutral","sentiment_score":-0.03242868930101395},{"text":"So for the standard postage, it's $20 delivery fee.","start":784.81,"end":791.415,"sentiment":"neutral","sentiment_score":-0.023038481465644307},{"text":"But if it's express postage, $30.","start":791.735,"end":795.755,"sentiment":"neutral","sentiment_score":-0.022656586952507496}],"sentiment":"neutral","sentiment_score":-0.03257514129985462,"num_words":33,"start":771.245,"end":795.755},{"sentences":[{"text":"Sure.","start":799.415,"end":799.915,"sentiment":"neutral","sentiment_score":0.006787586025893688},{"text":"Yeah.","start":801.975,"end":802.475,"sentiment":"neutral","sentiment_score":0.0024900278076529503},{"text":"For the express postage, it's $30.","start":802.535,"end":805.83496,"sentiment":"neutral","sentiment_score":0.009646531543694437},{"text":"Mhmm.","start":807.44,"end":807.94,"sentiment":"neutral","sentiment_score":0.05115461349487305},{"text":"Actually, I think you can also see it once you proceed to order.","start":809.04,"end":816.01996,"sentiment":"neutral","sentiment_score":0.10319467691274789}],"sentiment":"neutral","sentiment_score":0.06635646438437769,"num_words":22,"start":799.415,"end":816.01996},{"sentences":[{"text":"It it will ask the website will ask you if it's a standard or express delivery.","start":816.48,"end":824.45496,"sentiment":"neutral","sentiment_score":0.04694662871770561},{"text":"Mhmm.","start":825.71497,"end":826.21497,"sentiment":"neutral","sentiment_score":0.034296177327632904},{"text":"Yes.","start":828.51495,"end":828.995,"sentiment":"neutral","sentiment_score":0.06763378530740738},{"text":"This website, the one that I texted you.","start":828.995,"end":831.95496,"sentiment":"neutral","sentiment_score":0.062876942101866},{"text":"Mhmm.","start":831.95496,"end":832.45496,"sentiment":"neutral","sentiment_score":0.018458109349012375}],"sentiment":"neutral","sentiment_score":0.05090924697341742,"num_words":27,"start":816.48,"end":832.45496},{"sentences":[{"text":"Mhmm.","start":834.355,"end":834.855,"sentiment":"neutral","sentiment_score":0.021156560629606247},{"text":"Yeah.","start":837.19,"end":837.69,"sentiment":"neutral","sentiment_score":0.006590224802494049},{"text":"Yeah.","start":838.06995,"end":838.47,"sentiment":"neutral","sentiment_score":0.0041953194886446},{"text":"But, actually, if you're not sure about the speed, you can proceed with the standard one first.","start":838.47,"end":848.00995,"sentiment":"neutral","sentiment_score":-0.10299782153657254},{"text":"Then we'll see if if the Internet is slow or you're not the standard one is not good for you.","start":848.575,"end":860.995,"sentiment":"neutral","sentiment_score":-0.31564562395215034}],"sentiment":"neutral","sentiment_score":-0.20079833350609988,"num_words":40,"start":834.355,"end":860.995},{"sentences":[{"text":"We can upgrade it anytime.","start":861.055,"end":863.22003,"sentiment":"neutral","sentiment_score":0.15051874965429307},{"text":"I'm sorry?","start":867.04004,"end":867.7,"sentiment":"neutral","sentiment_score":-0.03917007893323898},{"text":"You mean discount?","start":871.60004,"end":872.5,"sentiment":"neutral","sentiment_score":0.05552377365529537},{"text":"Yeah.","start":877.09503,"end":877.495,"sentiment":"neutral","sentiment_score":0.08179047703742981},{"text":"As of as of the moment, the discount that we're offering is what you see on our website only.","start":877.495,"end":894.8,"sentiment":"neutral","sentiment_score":0.05065739762626196}],"sentiment":"neutral","sentiment_score":0.06283686477690935,"num_words":30,"start":861.055,"end":894.8},{"sentences":[{"text":"Yeah.","start":895.26,"end":895.42,"sentiment":"neutral","sentiment_score":0.018338479101657867},{"text":"We do not have additional discount.","start":895.42,"end":897.36,"sentiment":"neutral","sentiment_score":-0.08489835138122241},{"text":"Like, your changing address within the contract term?","start":916.08496,"end":920.505,"sentiment":"neutral","sentiment_score":-0.044349681586027145},{"text":"Yeah.","start":922.34,"end":922.5,"sentiment":"neutral","sentiment_score":0.025142736732959747},{"text":"So we can check the address first if that's available under Airtel, if we can service to that address.","start":922.5,"end":930.60004,"sentiment":"neutral","sentiment_score":0.012192828164092805}],"sentiment":"neutral","sentiment_score":-0.016829788857804878,"num_words":35,"start":895.26,"end":930.60004},{"sentences":[{"text":"Yeah.","start":931.54004,"end":931.86,"sentiment":"neutral","sentiment_score":-0.093844436109066},{"text":"But if not, we're going to proceed to cancel the account if ever.","start":931.86,"end":936.585,"sentiment":"neutral","sentiment_score":-0.26687677720418346},{"text":"Yeah.","start":940.905,"end":941.22504,"sentiment":"neutral","sentiment_score":0.014939043670892715},{"text":"But Mhmm.","start":941.22504,"end":943.805,"sentiment":"neutral","sentiment_score":0.0012569176033139229},{"text":"That's correct.","start":944.185,"end":945.085,"sentiment":"neutral","sentiment_score":0.05394264683127403}],"sentiment":"neutral","sentiment_score":-0.1809423351170201,"num_words":19,"start":931.54004,"end":945.085},{"sentences":[{"text":"K.","start":947.54504,"end":948.04504,"sentiment":"neutral","sentiment_score":0.010243309661746023},{"text":"Mhmm.","start":948.10504,"end":948.60504,"sentiment":"neutral","sentiment_score":0.005811833310872316},{"text":"Mhmm.","start":949.385,"end":949.885,"sentiment":"neutral","sentiment_score":0.0032387226819992065},{"text":"We can check the new address.","start":950.34503,"end":958.82,"sentiment":"neutral","sentiment_score":-0.021871383612354595},{"text":"No.","start":958.82,"end":959.06,"sentiment":"neutral","sentiment_score":0.002376709133386612}],"sentiment":"neutral","sentiment_score":-0.010955772688612342,"num_words":10,"start":947.54504,"end":959.06},{"sentences":[{"text":"There's no charges with that.","start":959.06,"end":962.2,"sentiment":"neutral","sentiment_score":-0.01613638214766979},{"text":"It really depends on the new address because sometimes there's a new connection fee, but that's with the network, not with us, Ertel.","start":963.425,"end":975.445,"sentiment":"neutral","sentiment_score":-0.04403316861261492},{"text":"Like, it it's it's the property manager who should settle that one if ever you're a tenant only.","start":976.63,"end":986.25,"sentiment":"neutral","sentiment_score":-0.07778725773096085},{"text":"Mhmm.","start":987.91,"end":988.41,"sentiment":"neutral","sentiment_score":-0.03328922763466835},{"text":"It's a new connection fee.","start":990.695,"end":992.635,"sentiment":"neutral","sentiment_score":-0.11714658588171005}],"sentiment":"neutral","sentiment_score":-0.05985841509671165,"num_words":52,"start":959.06,"end":992.635},{"sentences":[{"text":"If that's the case, if ever the address is new or it's the first time that the that address will be connecting to an Internet.","start":994.215,"end":1003.515,"sentiment":"neutral","sentiment_score":-0.06469954669475556},{"text":"The you mean the router?","start":1025.2051,"end":1026.665,"sentiment":"neutral","sentiment_score":-0.024941641092300414},{"text":"Yeah.","start":1028.885,"end":1029.285,"sentiment":"neutral","sentiment_score":0.258251428604126},{"text":"The router is free under twelve or twenty four month contract.","start":1029.285,"end":1033.145,"sentiment":"neutral","sentiment_score":0.2696176984093406},{"text":"Sorry?","start":1036.91,"end":1037.41,"sentiment":"neutral","sentiment_score":0.016832269728183746}],"sentiment":"neutral","sentiment_score":0.03485305832568989,"num_words":43,"start":994.215,"end":1037.41},{"sentences":[{"text":"Yeah.","start":1041.55,"end":1042.05,"sentiment":"neutral","sentiment_score":0.0749337375164032},{"text":"Yeah.","start":1058.225,"end":1058.625,"sentiment":"neutral","sentiment_score":0.08893568813800812},{"text":"No other charges than that.","start":1058.625,"end":1060.485,"sentiment":"neutral","sentiment_score":0.055493468046188356},{"text":"Your unit number is 208.","start":1061.825,"end":1063.985,"sentiment":"neutral","sentiment_score":0.0826743870973587},{"text":"Right?","start":1063.985,"end":1064.485,"sentiment":"neutral","sentiment_score":0.07402367889881134}],"sentiment":"neutral","sentiment_score":0.07144095232853523,"num_words":13,"start":1041.55,"end":1064.485},{"sentences":[{"text":"Mhmm.","start":1066.7401,"end":1067.2401,"sentiment":"neutral","sentiment_score":0.05079912021756172},{"text":"Is it mounted on your wall?","start":1080.885,"end":1082.5851,"sentiment":"neutral","sentiment_score":0.004895211352656285},{"text":"Okay.","start":1099.07,"end":1099.57,"sentiment":"neutral","sentiment_score":0.04116424918174744},{"text":"We can check that router if that's compatible.","start":1099.87,"end":1102.53,"sentiment":"neutral","sentiment_score":0.04510398302227259},{"text":"Because for the router, we need the router to be compatible with optic fiber grid connection.","start":1103.3099,"end":1109.1051,"sentiment":"neutral","sentiment_score":0.015467179007828236}],"sentiment":"neutral","sentiment_score":0.02280129268183373,"num_words":32,"start":1066.7401,"end":1109.1051},{"sentences":[{"text":"Yeah.","start":1111.0851,"end":1111.405,"sentiment":"neutral","sentiment_score":0.02345220558345318},{"text":"So yeah.","start":1111.405,"end":1113.165,"sentiment":"neutral","sentiment_score":0.009383389726281166},{"text":"We can check that first.","start":1113.165,"end":1114.785,"sentiment":"neutral","sentiment_score":-0.026510324329137802},{"text":"And if it's not, yeah, you'll be needing a new one.","start":1115.005,"end":1117.9851,"sentiment":"neutral","sentiment_score":-0.07026131349531087},{"text":"Sir, you can send it to my email.","start":1123.44,"end":1133.46,"sentiment":"neutral","sentiment_score":0.04101241775788367}],"sentiment":"neutral","sentiment_score":-0.01981880529611199,"num_words":27,"start":1111.0851,"end":1133.46},{"sentences":[{"text":"Do you have the router now?","start":1134.495,"end":1139.775,"sentiment":"neutral","sentiment_score":0.047500877330700554},{"text":"Okay.","start":1139.775,"end":1140.275,"sentiment":"neutral","sentiment_score":0.03805723786354065},{"text":"May I know the brand and model brand and model of the router?","start":1141.4551,"end":1145.0751,"sentiment":"neutral","sentiment_score":0.0385149118418877},{"text":"TP Link.","start":1148.255,"end":1149.235,"sentiment":"neutral","sentiment_score":0.025299498811364174},{"text":"Mhmm.","start":1149.71,"end":1150.21,"sentiment":"neutral","sentiment_score":0.019664406776428223}],"sentiment":"neutral","sentiment_score":0.03887042435614959,"num_words":23,"start":1134.495,"end":1150.21},{"sentences":[{"text":"Archer.","start":1154.83,"end":1155.33,"sentiment":"neutral","sentiment_score":0.017485566437244415},{"text":"Sorry.","start":1160.27,"end":1160.77,"sentiment":"neutral","sentiment_score":-0.014950287528336048},{"text":"Archer a six.","start":1160.83,"end":1164.255,"sentiment":"neutral","sentiment_score":-0.005677465504656236},{"text":"Is it a Wi Fi six router or a dual band router?","start":1167.535,"end":1171.075,"sentiment":"neutral","sentiment_score":0.013562784064561129},{"text":"Sorry.","start":1184.5,"end":1184.9,"sentiment":"neutral","sentiment_score":-0.033536214381456375}],"sentiment":"neutral","sentiment_score":0.0063733375993453795,"num_words":18,"start":1154.83,"end":1184.9},{"sentences":[{"text":"It's TP Link Archer Apex Wi Fi router AC?","start":1184.9,"end":1200.095,"sentiment":"neutral","sentiment_score":0.0322768898266885},{"text":"So it's AC 100?","start":1200.095,"end":1202.4349,"sentiment":"neutral","sentiment_score":0.009305360028520226},{"text":"Okay.","start":1206.21,"end":1206.69,"sentiment":"neutral","sentiment_score":0.02168775163590908},{"text":"120.","start":1206.69,"end":1207.6699,"sentiment":"neutral","sentiment_score":0.02788928523659706},{"text":"It's Tippelink Archer a 6AC1200 Wi Fi router.","start":1208.61,"end":1214.87,"sentiment":"neutral","sentiment_score":0.05922576878219843}],"sentiment":"neutral","sentiment_score":0.03700420155149439,"num_words":23,"start":1184.9,"end":1214.87},{"sentences":[{"text":"Let me just check.","start":1219.8099,"end":1221.255,"sentiment":"neutral","sentiment_score":0.03579238569363952},{"text":"Does it has a w a n port at the back of it?","start":1233.86,"end":1239.24,"sentiment":"neutral","sentiment_score":-0.011382962218843974},{"text":"Does does it has a w a n port at the back of it?","start":1240.6599,"end":1247.565,"sentiment":"neutral","sentiment_score":-0.009434249185557877},{"text":"Just w a n one port.","start":1249.565,"end":1253.2649,"sentiment":"neutral","sentiment_score":0.004617365387578805},{"text":"Yeah.","start":1256.5249,"end":1257.0249,"sentiment":"neutral","sentiment_score":0.018431678414344788}],"sentiment":"neutral","sentiment_score":-0.002388225892852796,"num_words":38,"start":1219.8099,"end":1257.0249},{"sentences":[{"text":"K.","start":1258.9249,"end":1259.4249,"sentiment":"neutral","sentiment_score":0.0580587238073349},{"text":"Upon checking here, it's compatible with the service, but we have to confirm that first because we encounter it as well with other customer that for some reason it's not establishing a connection.","start":1259.565,"end":1275.4501,"sentiment":"neutral","sentiment_score":-0.07996961000290784},{"text":"Might be it's still locked with its previous ISP, or we cannot configure it manually.","start":1276.995,"end":1283.415,"sentiment":"neutral","sentiment_score":-0.20994712859392167},{"text":"But I'll guide you with that.","start":1284.435,"end":1286.1951,"sentiment":"neutral","sentiment_score":0.07373168443640073},{"text":"We'll can check.","start":1286.1951,"end":1287.495,"sentiment":"neutral","sentiment_score":0.047703548024098076}],"sentiment":"neutral","sentiment_score":-0.08870076869839225,"num_words":58,"start":1258.9249,"end":1287.495},{"sentences":[{"text":"Actually, we'll we'll tell that one after the if you sign up for a service, that's the time we can check the router's compatibility.","start":1295.1901,"end":1305.785,"sentiment":"neutral","sentiment_score":0.018346449758003775},{"text":"Because So we cannot check yeah.","start":1307.845,"end":1310.485,"sentiment":"neutral","sentiment_score":-0.17778059591849646},{"text":"We cannot check it if you do not have the credentials, which is the PPPOE username and password.","start":1310.485,"end":1317.55,"sentiment":"neutral","sentiment_score":-0.1833265781816509},{"text":"That's only given once the service is activated.","start":1317.93,"end":1321.4701,"sentiment":"neutral","sentiment_score":-0.0577919720672071},{"text":"No no contract?","start":1338.845,"end":1340.3049,"sentiment":"neutral","sentiment_score":-0.11154246826966603}],"sentiment":"neutral","sentiment_score":-0.08005441304975015,"num_words":59,"start":1295.1901,"end":1340.3049},{"sentences":[{"text":"Yeah.","start":1343.12,"end":1343.4401,"sentiment":"neutral","sentiment_score":-0.021232565864920616},{"text":"For the no contract, the charges is the no contract, which is a connection fee of $45, and the plan that you'll be selecting to its original price, No discount.","start":1343.4401,"end":1358.865,"sentiment":"neutral","sentiment_score":0.04809527018417915},{"text":"Mhmm.","start":1360.245,"end":1360.745,"sentiment":"neutral","sentiment_score":0.021793734282255173},{"text":"Yeah.","start":1361.765,"end":1362.265,"sentiment":"neutral","sentiment_score":0.01908271200954914},{"text":"For the six months, there's five months 15% discount and a connection fee of $20 plus free month first free month.","start":1368.5651,"end":1379.73,"sentiment":"neutral","sentiment_score":0.07510688368763242}],"sentiment":"neutral","sentiment_score":0.05629160265541739,"num_words":54,"start":1343.12,"end":1379.73},{"sentences":[{"text":"One month.","start":1384.11,"end":1384.85,"sentiment":"neutral","sentiment_score":0.023666182532906532},{"text":"Mhmm.","start":1384.9099,"end":1385.055,"sentiment":"neutral","sentiment_score":0.01176282949745655},{"text":"Mhmm.","start":1385.6151,"end":1385.6951,"sentiment":"neutral","sentiment_score":0.004396693781018257},{"text":"One month fee.","start":1385.6951,"end":1386.8351,"sentiment":"neutral","sentiment_score":0.010525896834830442},{"text":"Mhmm.","start":1387.6151,"end":1388.1151,"sentiment":"neutral","sentiment_score":0.026457704603672028}],"sentiment":"neutral","sentiment_score":0.015190910431556404,"num_words":8,"start":1384.11,"end":1388.1151},{"sentences":[{"text":"Five 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one.","start":1410.97,"end":1412.835,"sentiment":"neutral","sentiment_score":-0.07172091830787915},{"text":"Twelve months.","start":1415.7949,"end":1416.7749,"sentiment":"neutral","sentiment_score":-0.05514724738895893},{"text":"Yeah.","start":1416.995,"end":1417.495,"sentiment":"neutral","sentiment_score":-0.04038883000612259},{"text":"Or 20 four.","start":1417.5549,"end":1418.7749,"sentiment":"neutral","sentiment_score":-0.07491586109002431}],"sentiment":"neutral","sentiment_score":-0.03627180929582279,"num_words":26,"start":1402.41,"end":1418.7749},{"sentences":[{"text":"Yeah.","start":1428.09,"end":1428.41,"sentiment":"neutral","sentiment_score":0.01043879333883524},{"text":"If you'll be selecting twelve or twenty four month.","start":1428.41,"end":1432.19,"sentiment":"neutral","sentiment_score":0.024142878750960033},{"text":"Actually, for your reference, you can also see this at the website that I sent you.","start":1438.73,"end":1444.3049,"sentiment":"neutral","sentiment_score":0.06048498465679586},{"text":"Just scroll it down.","start":1444.605,"end":1446.445,"sentiment":"neutral","sentiment_score":0.06514603085815907},{"text":"Mhmm.","start":1446.445,"end":1446.945,"sentiment":"neutral","sentiment_score":0.053340062499046326}],"sentiment":"neutral","sentiment_score":0.048690601372190064,"num_words":31,"start":1428.09,"end":1446.945},{"sentences":[{"text":"Then you'll see select your Supa Networks contract.","start":1447.005,"end":1450.625,"sentiment":"neutral","sentiment_score":0.059273424092680216},{"text":"Mhmm.","start":1451.8049,"end":1452.3049,"sentiment":"neutral","sentiment_score":0.11884862184524536},{"text":"For have for you to have a 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welcome.","start":1470.9868,"end":1471.8069,"sentiment":"positive","sentiment_score":0.7483698725700378}],"sentiment":"neutral","sentiment_score":0.20728027908241048,"num_words":17,"start":1464.71,"end":1471.8069},{"sentences":[{"text":"Bye.","start":1471.8668,"end":1472.1819,"sentiment":"positive","sentiment_score":0.5058387517929077},{"text":"Have a great day.","start":1472.1819,"end":1473.4868,"sentiment":"positive","sentiment_score":0.7018185406923294}],"sentiment":"positive","sentiment_score":0.662622582912445,"num_words":5,"start":1471.8668,"end":1473.4868}]}}]},{"alternatives":[{"transcript":"Good morning, ma'am. Actually, ma'am, I want to install a new connection at my apartment flat. So I need to know some of the packages that you have available at the moment. Yes. 20 flat number 208 and thirty three thirty three Simon Simon Street, Tullahong 2762. It's postal code. Yeah. Yeah. Mission. Yeah. Yeah. It's near Scoopil, but basically it's at Talavong. We call it Talavong, but you can call it Scoopil as well. Yeah. Because both the suburbs are adjacent to one another. K. Thank you. Not not yet. Not yet. Not yet. Do we have any end of season sale or the any student package? Yeah. It's gone on. Okay. Can you just tell me yeah. Yeah. Yeah. Just one. Can you just tell me the I just need to note down the updated contract. Okay. Let's talk about six months contract. What what what was you offering in six months? Okay. You're talking about the no contract. In fact, no contract. Okay. So there will be the auto fee as well. What's the auto fee and the charges? $139. Okay. It's a router fee. The router will okay. If I if I cancel the package at any time on the plan any time, so the router will be mine or I have to return the router as well. Okay. Okay. So is the okay. If I'm doing the contract of one year, what will be the package, the LEDs and the other facilities? Okay. What's the package then then then we are talking about the what will be the monthly charges of the package? Yeah. The monthly charges. Yeah. Yeah. The monthly charges. What's the minimum speed that you're offering? Okay. $59. Okay. Done. Okay. Fifty nine 0.45. Okay. And unlimited data? K. Yeah. Sure. You can send me the it's a bit yeah. I was referring sorry. Yeah. I was referring to website, but it was not quite understandable because there was a lot of things that was offering on the website. So I was a bit confused. So it shows the NBN network plan as we do our building does not have an NBN. So that must be the private network plans. Private network plans was showing. Yeah. We don't have the NBM in our apartment in our building. So it shows a lot of NBM community. What is that one? The DG fiber network, like Gigafy. What what are these what are these things? Okay. Super network. Yeah. It's a super network. Yeah. Okay. Yeah. I received it. Yeah. So you're allowed me to try three different 50% for the six months including the first three months. So it's a let's see. 5050% discount for the month six months including the first monthly. Okay. The device will be free on on this one. Okay. It says a family of three to five users for email surfacing and web and streaming. So what does it mean? Just an email surfing and web because we have the users and the like, we have the three laptops at home or one TV. Yeah. We have a family of four. So we have the cell phones, TV, laptop. K. It's a super fanning. So it has a 70 six. Yeah. Okay. So that will be the better one. That is super family. It cost the 70 six yeah. That cost almost $77 per month with the one year with the one year contract. Yeah. Yes. Mhmm. But the first three months. First three months. Okay. Then it will be the $90 almost for the rest of the nine months. Okay. Okay. That's almost $90.90 dollar. So the first six months, it's gonna charge you $77, then it will then 90 the device will be free. Any other charges? The installation for something like that? Any other charges? I want to. So I'm ready. And how many days it it will take to install? What about what about the device arrival? Yeah. Okay. What are the charges for the express and normal delivery? Okay. Oh, really? Sorry? What about the express? Okay. Okay. Okay. Okay. Okay. Okay. Okay. So I have to place order on the website that you have that you have sent me. Okay. So okay. Any additional information that you want to share? Mhmm. Okay. Do we have any student discount here? Do we have any student discount here? Yeah. Discount. Any additional discount on it? Because I have seen multiple plans for multiple vendors. That's why I'm asking that. Do we have any standard or this is the final discount that you're offering? Okay. Okay. No. I need okay. What if if I'm changing my address? So let's say I'm switching my address to somewhere else. So this connection will be move with me or I have to abolish the contract here? Yeah. Yeah. Yeah. Yeah. Okay. K. Okay. So if it's available in that area, then the contract will be continued by switching just the address. So do is it any additional charges to to switch the address? Is is there any charges on the switching of the address? Okay. Okay. Okay. Okay. Okay. Okay. Okay. I got it. So initially, I have to pay the first month fee if I'm going to select the any of the package. So the package that is for the one unit, definitely for the because you're you're not offering the device for six months contract? The device is free. Yeah. Okay. Not less than twelve months. Okay. So initial not less than twelve months contract. Yeah. So initially, I have to pay the fee of the package and the plan that I'm going to select, plus the the additional charges will be the courier charges, 20 or the $30. No any other charges? No any other charges? Yes. We did. So I found a router in my building. The previous the rental maybe has left it here. Does it work for the same connection or I need to buy a new one? No. It's a the portable router with antenna four. I found it in my building. It was already installed here. Maybe I don't know which connection they have they were using, but they left the router here. How can I share with you? What's the it's used yeah. It's used it's the link on the router. Keep the link and okay. How can I share the picture with you, the router, if you have any serial number or something like that? This model number is Archa? Yeah. Sure. Yeah. I have a router in my hand. Yes. It's in the TP Link. TP Link on the router. The model number is Archer, a r c h e r, a six. Archer a six. Alpha six a six. A six. Yeah. It's model. Let me check. It's Wi Fi router. Yeah. AC 1,200 m u. Mimo Wi Fi router is taken on the back of the router. Wi Fi router. Yeah. Yeah. A a c a c 1,200 m u. 1,200 m u. Wi Fi router. 1200. Yeah. Sorry? Sorry? I could check. It's nine one yeah. It's WAN, w a n WAN. That is LAN one, two, three, four. Yes. There's a LAN port. Okay. Thank you. Okay. Okay. Okay. Okay. Now what's the procedure to to get it check with the compatibility? Okay. Okay. Now we are yeah. Exactly. Exactly. Okay. Now if if I have I have the router, now we are not going for the any contract for the one year or something like that because I have already routed. And then what will be the charges? The charges will be the same. The discount or the yeah. With the no contract, what will be the charges? Okay. So no discount. Is the contract if I'm doing the contract for the six months, then again, there will be no discount? First three months, that the charges will be the one month will be free. One month free. Okay. The rest of the five months will will be the 15% discount. 15% discount. The connection fee, the $20. Okay. What does it mean the connection fee? Okay. That was not that was not included on the contract. If I'm handling the contract, then that was not included in that in that plan. If I'm in the contract, then the connection fee was not included. Okay? Is it so? Okay. Then there will be no contract no installation fee, connection fee. Okay. Okay. Sure. Okay. Okay. Okay. Okay, ma'am. Okay, ma'am. I will definitely see you. Okay. Thank you so much, ma'am, for your precious time and guidance. I will let you know. Once I'm I'll send the package, then I'll let you know. Okay. Okay. Okay. Thank you. Thank you so much, ma'am. Thank you. Bye bye. Have a good day. 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morning, ma'am. Actually, ma'am, I want to install a new connection at my apartment flat. So I need to know some of the packages that you have available at the moment. Yes. 20 flat number 208 and thirty three thirty three Simon Simon Street, Tullahong 2762.\n\nIt's postal code. Yeah. Yeah. Mission. Yeah.\n\nYeah. It's near Scoopil, but basically it's at Talavong. We call it Talavong, but you can call it Scoopil as well. Yeah. Because both the suburbs are adjacent to one another.\n\nK. Thank you. Not not yet. Not yet. Not yet.\n\nDo we have any end of season sale or the any student package? Yeah. It's gone on. Okay. Can you just tell me yeah.\n\nYeah. Yeah. Just one. Can you just tell me the I just need to note down the updated contract. Okay.\n\nLet's talk about six months contract. What what what was you offering in six months? Okay. You're talking about the no contract. In fact, no contract.\n\nOkay. So there will be the auto fee as well. What's the auto fee and the charges? $139. Okay.\n\nIt's a router fee. The router will okay. If I if I cancel the package at any time on the plan any time, so the router will be mine or I have to return the router as well. Okay. Okay.\n\nSo is the okay. If I'm doing the contract of one year, what will be the package, the LEDs and the other facilities? Okay. What's the package then then then we are talking about the what will be the monthly charges of the package? Yeah.\n\nThe monthly charges. Yeah. Yeah. The monthly charges. What's the minimum speed that you're offering?\n\nOkay. $59. Okay. Done. Okay.\n\nFifty nine 0.45. Okay. And unlimited data? K. Yeah.\n\nSure. You can send me the it's a bit yeah. I was referring sorry. Yeah. I was referring to website, but it was not quite understandable because there was a lot of things that was offering on the website.\n\nSo I was a bit confused. So it shows the NBN network plan as we do our building does not have an NBN. So that must be the private network plans. Private network plans was showing. Yeah.\n\nWe don't have the NBM in our apartment in our building. So it shows a lot of NBM community. What is that one? The DG fiber network, like Gigafy. What what are these what are these things?\n\nOkay. Super network. Yeah. It's a super network. Yeah.\n\nOkay. Yeah. I received it. Yeah. So you're allowed me to try three different 50% for the six months including the first three months.\n\nSo it's a let's see. 5050% discount for the month six months including the first monthly. Okay. The device will be free on on this one. Okay.\n\nIt says a family of three to five users for email surfacing and web and streaming. So what does it mean? Just an email surfing and web because we have the users and the like, we have the three laptops at home or one TV. Yeah. We have a family of four.\n\nSo we have the cell phones, TV, laptop. K. It's a super fanning. So it has a 70 six. Yeah.\n\nOkay. So that will be the better one. That is super family. It cost the 70 six yeah. That cost almost $77 per month with the one year with the one year contract.\n\nYeah. Yes. Mhmm. But the first three months. First three months.\n\nOkay. Then it will be the $90 almost for the rest of the nine months. Okay. Okay. That's almost $90.90 dollar.\n\nSo the first six months, it's gonna charge you $77, then it will then 90 the device will be free. Any other charges? The installation for something like that? Any other charges? I want to.\n\nSo I'm ready. And how many days it it will take to install? What about what about the device arrival? Yeah. Okay.\n\nWhat are the charges for the express and normal delivery? Okay. Oh, really? Sorry? What about the express?\n\nOkay. Okay. Okay. Okay. Okay.\n\nOkay. Okay. So I have to place order on the website that you have that you have sent me. Okay. So okay.\n\nAny additional information that you want to share? Mhmm. Okay. Do we have any student discount here? Do we have any student discount here?\n\nYeah. Discount. Any additional discount on it? Because I have seen multiple plans for multiple vendors. That's why I'm asking that.\n\nDo we have any standard or this is the final discount that you're offering? Okay. Okay. No. I need okay.\n\nWhat if if I'm changing my address? So let's say I'm switching my address to somewhere else. So this connection will be move with me or I have to abolish the contract here? Yeah. Yeah.\n\nYeah. Yeah. Okay. K. Okay.\n\nSo if it's available in that area, then the contract will be continued by switching just the address. So do is it any additional charges to to switch the address? Is is there any charges on the switching of the address? Okay. Okay.\n\nOkay. Okay. Okay. Okay. Okay.\n\nI got it. So initially, I have to pay the first month fee if I'm going to select the any of the package. So the package that is for the one unit, definitely for the because you're you're not offering the device for six months contract? The device is free. Yeah.\n\nOkay. Not less than twelve months. Okay. So initial not less than twelve months contract. Yeah.\n\nSo initially, I have to pay the fee of the package and the plan that I'm going to select, plus the the additional charges will be the courier charges, 20 or the $30. No any other charges? No any other charges? Yes. We did.\n\nSo I found a router in my building. The previous the rental maybe has left it here. Does it work for the same connection or I need to buy a new one? No. It's a the portable router with antenna four.\n\nI found it in my building. It was already installed here. Maybe I don't know which connection they have they were using, but they left the router here. How can I share with you? What's the it's used yeah.\n\nIt's used it's the link on the router. Keep the link and okay. How can I share the picture with you, the router, if you have any serial number or something like that? This model number is Archa? Yeah.\n\nSure. Yeah. I have a router in my hand. Yes. It's in the TP Link.\n\nTP Link on the router. The model number is Archer, a r c h e r, a six. Archer a six. Alpha six a six. A six.\n\nYeah. It's model. Let me check. It's Wi Fi router. Yeah.\n\nAC 1,200 m u. Mimo Wi Fi router is taken on the back of the router. Wi Fi router. Yeah. Yeah.\n\nA a c a c 1,200 m u. 1,200 m u. Wi Fi router. 1200. Yeah.\n\nSorry? Sorry? I could check. It's nine one yeah. It's WAN, w a n WAN.\n\nThat is LAN one, two, three, four. Yes. There's a LAN port. Okay. Thank you.\n\nOkay. Okay. Okay. Okay. Now what's the procedure to to get it check with the compatibility?\n\nOkay. Okay. Now we are yeah. Exactly. Exactly.\n\nOkay. Now if if I have I have the router, now we are not going for the any contract for the one year or something like that because I have already routed. And then what will be the charges? The charges will be the same. The discount or the yeah.\n\nWith the no contract, what will be the charges? Okay. So no discount. Is the contract if I'm doing the contract for the six months, then again, there will be no discount? First three months, that the charges will be the one month will be free.\n\nOne month free. Okay. The rest of the five months will will be the 15% discount. 15% discount. The connection fee, the $20.\n\nOkay. What does it mean the connection fee? Okay. That was not that was not included on the contract. If I'm handling the contract, then that was not included in that in that plan.\n\nIf I'm in the contract, then the connection fee was not included. Okay? Is it so? Okay. Then there will be no contract no installation fee, connection fee.\n\nOkay. Okay. Sure. Okay. Okay.\n\nOkay. Okay, ma'am. Okay, ma'am. I will definitely see you. Okay.\n\nThank you so much, ma'am, for your precious time and guidance. I will let you know. Once I'm I'll send the package, then I'll let you know. Okay. Okay.\n\nOkay. Thank you. Thank you so much, ma'am. Thank you. Bye bye.\n\nHave a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Good morning, ma'am.","start":5.92,"end":6.8999996,"sentiment":"positive","sentiment_score":0.6527683337529501},{"text":"Actually, ma'am, I want to install a new connection at my apartment flat.","start":8.0,"end":12.42,"sentiment":"neutral","sentiment_score":0.0504072242631362},{"text":"So I need to know some of the packages that you have available at the moment.","start":14.115001,"end":18.375,"sentiment":"neutral","sentiment_score":0.009134879801422358},{"text":"Yes.","start":22.994999,"end":23.494999,"sentiment":"neutral","sentiment_score":0.02559685707092285},{"text":"20 flat number 208 and thirty three thirty three Simon Simon Street, Tullahong 2762.","start":23.715,"end":33.46,"sentiment":"neutral","sentiment_score":0.012078405025282077}],"sentiment":"neutral","sentiment_score":0.0628606706580266,"num_words":47,"start":5.92,"end":33.46},{"sentences":[{"text":"It's postal code.","start":33.46,"end":34.68,"sentiment":"neutral","sentiment_score":0.008158303486804167},{"text":"Yeah.","start":46.455,"end":46.695,"sentiment":"neutral","sentiment_score":0.022501058876514435},{"text":"Yeah.","start":46.695,"end":47.195,"sentiment":"neutral","sentiment_score":0.02931780181825161},{"text":"Mission.","start":48.535004,"end":49.035004,"sentiment":"neutral","sentiment_score":0.06574146449565887},{"text":"Yeah.","start":122.53999,"end":123.03999,"sentiment":"neutral","sentiment_score":0.039644621312618256}],"sentiment":"neutral","sentiment_score":0.025954265280493667,"num_words":7,"start":33.46,"end":123.03999},{"sentences":[{"text":"Yeah.","start":129.465,"end":129.785,"sentiment":"neutral","sentiment_score":0.03443917632102966},{"text":"It's near Scoopil, but basically it's at Talavong.","start":129.785,"end":132.36499,"sentiment":"neutral","sentiment_score":0.03803563583642244},{"text":"We call it Talavong, but you can call it Scoopil as well.","start":132.58499,"end":135.465,"sentiment":"neutral","sentiment_score":0.070681592139105},{"text":"Yeah.","start":135.465,"end":135.965,"sentiment":"neutral","sentiment_score":0.03165152296423912},{"text":"Because both the suburbs are adjacent to one another.","start":136.50499,"end":146.17,"sentiment":"neutral","sentiment_score":0.019179378636181355}],"sentiment":"neutral","sentiment_score":0.04487642901198518,"num_words":31,"start":129.465,"end":146.17},{"sentences":[{"text":"K.","start":146.17,"end":146.41,"sentiment":"neutral","sentiment_score":0.03170916810631752},{"text":"Thank you.","start":146.41,"end":147.15001,"sentiment":"neutral","sentiment_score":0.20854012668132782},{"text":"Not not yet.","start":154.265,"end":155.22499,"sentiment":"neutral","sentiment_score":-0.10197883347670238},{"text":"Not yet.","start":155.22499,"end":155.86499,"sentiment":"neutral","sentiment_score":-0.12181888520717621},{"text":"Not yet.","start":155.86499,"end":156.61499,"sentiment":"neutral","sentiment_score":-0.11312755197286606}],"sentiment":"neutral","sentiment_score":-0.03270399533212185,"num_words":10,"start":146.17,"end":156.61499},{"sentences":[{"text":"Do we have any end of season sale or the any student package?","start":203.74,"end":206.88,"sentiment":"neutral","sentiment_score":0.08482665224717213},{"text":"Yeah.","start":210.39499,"end":210.715,"sentiment":"neutral","sentiment_score":-0.014270847663283348},{"text":"It's gone on.","start":210.715,"end":211.69499,"sentiment":"neutral","sentiment_score":-0.041005910684665046},{"text":"Okay.","start":221.83499,"end":222.33499,"sentiment":"neutral","sentiment_score":0.0505557581782341},{"text":"Can you just tell me yeah.","start":244.705,"end":246.625,"sentiment":"neutral","sentiment_score":-0.007088605935374896}],"sentiment":"neutral","sentiment_score":0.040561750919247665,"num_words":24,"start":203.74,"end":246.625},{"sentences":[{"text":"Yeah.","start":246.625,"end":246.785,"sentiment":"neutral","sentiment_score":0.02870776876807213},{"text":"Yeah.","start":246.785,"end":247.02501,"sentiment":"neutral","sentiment_score":0.038124606013298035},{"text":"Just one.","start":247.02501,"end":247.66501,"sentiment":"neutral","sentiment_score":0.019256416708230972},{"text":"Can you just tell me the I just need to note down the updated contract.","start":247.66501,"end":252.88501,"sentiment":"neutral","sentiment_score":0.006257361049453417},{"text":"Okay.","start":253.26001,"end":253.5,"sentiment":"neutral","sentiment_score":0.04095831513404846}],"sentiment":"neutral","sentiment_score":0.012008196953684092,"num_words":20,"start":246.625,"end":253.5},{"sentences":[{"text":"Let's talk about six months contract.","start":253.5,"end":255.1,"sentiment":"neutral","sentiment_score":0.03773343376815319},{"text":"What what what was you offering in six months?","start":255.1,"end":258.24,"sentiment":"neutral","sentiment_score":0.05946657806634903},{"text":"Okay.","start":302.525,"end":303.025,"sentiment":"neutral","sentiment_score":-0.07307371497154236},{"text":"You're talking about the no contract.","start":322.305,"end":325.425,"sentiment":"neutral","sentiment_score":-0.0670827180147171},{"text":"In fact, no contract.","start":325.425,"end":326.785,"sentiment":"neutral","sentiment_score":0.009455375373363495}],"sentiment":"neutral","sentiment_score":0.012455818601525746,"num_words":26,"start":253.5,"end":326.785},{"sentences":[{"text":"Okay.","start":326.785,"end":327.26498,"sentiment":"neutral","sentiment_score":0.03111435659229755},{"text":"So there will be the auto fee as well.","start":327.26498,"end":329.925,"sentiment":"neutral","sentiment_score":-0.00010588351223203947},{"text":"What's the auto fee and the charges?","start":331.585,"end":333.285,"sentiment":"neutral","sentiment_score":-0.022508337029388974},{"text":"$139.","start":344.78,"end":346.32,"sentiment":"neutral","sentiment_score":0.008758097887039185},{"text":"Okay.","start":346.38,"end":346.86002,"sentiment":"neutral","sentiment_score":0.021760378032922745}],"sentiment":"neutral","sentiment_score":-0.005098867279134299,"num_words":19,"start":326.785,"end":346.86002},{"sentences":[{"text":"It's a router fee.","start":346.86002,"end":348.075,"sentiment":"neutral","sentiment_score":-0.0031712674535810947},{"text":"The router will okay.","start":348.635,"end":350.575,"sentiment":"neutral","sentiment_score":-0.036236930172890425},{"text":"If I if I cancel the package at any time on the plan any time, so the router will be mine or I have to return the router as well.","start":350.635,"end":358.975,"sentiment":"neutral","sentiment_score":-0.1931192291279634},{"text":"Okay.","start":364.94998,"end":365.44998,"sentiment":"neutral","sentiment_score":-0.09999026358127594},{"text":"Okay.","start":371.99,"end":372.49,"sentiment":"neutral","sentiment_score":0.0038419626653194423}],"sentiment":"neutral","sentiment_score":-0.1511839491315186,"num_words":40,"start":346.86002,"end":372.49},{"sentences":[{"text":"So is the okay.","start":377.08502,"end":380.20502,"sentiment":"neutral","sentiment_score":0.01011815294623375},{"text":"If I'm doing the contract of one year, what will be the package, the LEDs and the other facilities?","start":380.20502,"end":388.065,"sentiment":"neutral","sentiment_score":-0.0019089310969177045},{"text":"Okay.","start":397.19,"end":397.69,"sentiment":"neutral","sentiment_score":0.19908924400806427},{"text":"What's the package then then then we are talking about the what will be the monthly charges of the package?","start":400.925,"end":408.54498,"sentiment":"neutral","sentiment_score":0.05639960467815399},{"text":"Yeah.","start":412.925,"end":413.31,"sentiment":"neutral","sentiment_score":-0.0010491535067558289}],"sentiment":"neutral","sentiment_score":0.029560780111286374,"num_words":45,"start":377.08502,"end":413.31},{"sentences":[{"text":"The monthly charges.","start":416.75,"end":417.87,"sentiment":"neutral","sentiment_score":-0.009190712124109268},{"text":"Yeah.","start":417.87,"end":418.11,"sentiment":"neutral","sentiment_score":0.0203237421810627},{"text":"Yeah.","start":418.11,"end":418.43,"sentiment":"neutral","sentiment_score":0.022442489862442017},{"text":"The monthly charges.","start":418.43,"end":419.49,"sentiment":"neutral","sentiment_score":0.02364881771306197},{"text":"What's the minimum speed that you're offering?","start":431.535,"end":433.95502,"sentiment":"neutral","sentiment_score":0.023107347743851796}],"sentiment":"neutral","sentiment_score":0.016526132201155026,"num_words":15,"start":416.75,"end":433.95502},{"sentences":[{"text":"Okay.","start":438.975,"end":439.475,"sentiment":"neutral","sentiment_score":0.05082124471664429},{"text":"$59.","start":444.29,"end":445.51,"sentiment":"neutral","sentiment_score":0.026798298582434658},{"text":"Okay.","start":447.73,"end":448.23,"sentiment":"neutral","sentiment_score":0.04980034381151199},{"text":"Done.","start":453.88998,"end":454.38998,"sentiment":"neutral","sentiment_score":0.11330342292785645},{"text":"Okay.","start":457.065,"end":457.565,"sentiment":"neutral","sentiment_score":0.08128155767917633}],"sentiment":"neutral","sentiment_score":0.06440097354352474,"num_words":5,"start":438.975,"end":457.565},{"sentences":[{"text":"Fifty nine 0.45.","start":461.465,"end":463.14502,"sentiment":"neutral","sentiment_score":0.06129699945449829},{"text":"Okay.","start":463.14502,"end":463.64502,"sentiment":"neutral","sentiment_score":0.04108629375696182},{"text":"And unlimited data?","start":464.02502,"end":465.245,"sentiment":"neutral","sentiment_score":0.07409040629863739},{"text":"K.","start":471.84,"end":472.34,"sentiment":"neutral","sentiment_score":0.061029620468616486},{"text":"Yeah.","start":479.59998,"end":479.91998,"sentiment":"neutral","sentiment_score":-0.0008619185537099838}],"sentiment":"neutral","sentiment_score":0.056379579214586154,"num_words":9,"start":461.465,"end":479.91998},{"sentences":[{"text":"Sure.","start":479.91998,"end":480.16,"sentiment":"neutral","sentiment_score":0.01532743964344263},{"text":"You can send me the it's a bit yeah.","start":480.16,"end":482.24,"sentiment":"neutral","sentiment_score":-0.03760770501361953},{"text":"I was referring sorry.","start":482.24,"end":484.34,"sentiment":"neutral","sentiment_score":-0.13198375515639782},{"text":"Yeah.","start":485.385,"end":485.625,"sentiment":"neutral","sentiment_score":-0.1343155801296234},{"text":"I was referring to website, but it was not quite understandable because there was a lot of things that was offering on the website.","start":485.625,"end":494.525,"sentiment":"neutral","sentiment_score":-0.24255108274519444}],"sentiment":"neutral","sentiment_score":-0.17452867928510293,"num_words":39,"start":479.91998,"end":494.525},{"sentences":[{"text":"So I was a bit confused.","start":494.905,"end":496.125,"sentiment":"neutral","sentiment_score":-0.25940752774477005},{"text":"So it shows the NBN network plan as we do our building does not have an NBN.","start":496.585,"end":502.15,"sentiment":"neutral","sentiment_score":-0.1493656420532395},{"text":"So that must be the private network plans.","start":502.28998,"end":504.31,"sentiment":"neutral","sentiment_score":-0.09832383692264557},{"text":"Private network plans was showing.","start":506.28998,"end":508.15,"sentiment":"neutral","sentiment_score":-0.03921991735696793},{"text":"Yeah.","start":514.235,"end":514.735,"sentiment":"neutral","sentiment_score":-0.054406315088272095}],"sentiment":"neutral","sentiment_score":-0.13872318050345858,"num_words":37,"start":494.905,"end":514.735},{"sentences":[{"text":"We don't have the NBM in our apartment in our building.","start":517.035,"end":521.13495,"sentiment":"neutral","sentiment_score":-0.08679065108299255},{"text":"So it shows a lot of NBM community.","start":522.71497,"end":526.33496,"sentiment":"neutral","sentiment_score":0.005804902408272028},{"text":"What is that one?","start":526.795,"end":527.595,"sentiment":"neutral","sentiment_score":-0.0007301373407244682},{"text":"The DG fiber network, like Gigafy.","start":527.595,"end":531.35004,"sentiment":"neutral","sentiment_score":0.014002668671309948},{"text":"What what are these what are these things?","start":531.73004,"end":533.91003,"sentiment":"neutral","sentiment_score":-0.03809613618068397}],"sentiment":"neutral","sentiment_score":-0.030592745119655453,"num_words":37,"start":517.035,"end":533.91003},{"sentences":[{"text":"Okay.","start":540.21,"end":540.71,"sentiment":"neutral","sentiment_score":0.07529512047767639},{"text":"Super network.","start":541.33,"end":542.05,"sentiment":"neutral","sentiment_score":0.10493282973766327},{"text":"Yeah.","start":542.05,"end":542.29004,"sentiment":"neutral","sentiment_score":0.0993657186627388},{"text":"It's a super network.","start":542.29004,"end":543.33,"sentiment":"neutral","sentiment_score":0.12007628194987774},{"text":"Yeah.","start":543.33,"end":543.645,"sentiment":"neutral","sentiment_score":0.03361719101667404}],"sentiment":"neutral","sentiment_score":0.09982764638132519,"num_words":9,"start":540.21,"end":543.645},{"sentences":[{"text":"Okay.","start":549.645,"end":549.72504,"sentiment":"neutral","sentiment_score":0.009627016261219978},{"text":"Yeah.","start":549.72504,"end":550.04504,"sentiment":"neutral","sentiment_score":-0.0065245782025158405},{"text":"I received it.","start":550.04504,"end":551.185,"sentiment":"neutral","sentiment_score":0.020748039086659748},{"text":"Yeah.","start":552.205,"end":552.705,"sentiment":"neutral","sentiment_score":0.08467063307762146},{"text":"So you're allowed me to try three different 50% for the six months including the first three months.","start":556.18005,"end":565.96,"sentiment":"neutral","sentiment_score":0.09502717397279209}],"sentiment":"neutral","sentiment_score":0.07752109666277344,"num_words":24,"start":549.645,"end":565.96},{"sentences":[{"text":"So it's a let's see.","start":566.42004,"end":569.06006,"sentiment":"neutral","sentiment_score":0.15224292278289794},{"text":"5050% discount for the month six months including the first monthly.","start":569.06006,"end":573.725,"sentiment":"neutral","sentiment_score":0.12910289723764767},{"text":"Okay.","start":583.225,"end":583.725,"sentiment":"neutral","sentiment_score":0.13665825128555298},{"text":"The device will be free on on this one.","start":584.23,"end":586.41003,"sentiment":"neutral","sentiment_score":0.2179092201921675},{"text":"Okay.","start":598.495,"end":598.65497,"sentiment":"neutral","sentiment_score":0.07211246341466904}],"sentiment":"neutral","sentiment_score":0.1611592659243831,"num_words":27,"start":566.42004,"end":598.65497},{"sentences":[{"text":"It says a family of three to five users for email surfacing and web and streaming.","start":598.65497,"end":603.39496,"sentiment":"neutral","sentiment_score":0.07852165680378675},{"text":"So what does it mean?","start":604.415,"end":605.71497,"sentiment":"neutral","sentiment_score":0.04782574847340584},{"text":"Just an email surfing and web because we have the users and the like, we have the three laptops at home or one TV.","start":607.535,"end":616.13,"sentiment":"neutral","sentiment_score":0.0684783070658644},{"text":"Yeah.","start":619.79004,"end":619.95,"sentiment":"neutral","sentiment_score":0.05286572128534317},{"text":"We have a family of four.","start":619.95,"end":621.41003,"sentiment":"neutral","sentiment_score":0.06964732458194096}],"sentiment":"neutral","sentiment_score":0.0694173901843337,"num_words":52,"start":598.65497,"end":621.41003},{"sentences":[{"text":"So we have the cell phones, TV, laptop.","start":621.87006,"end":625.49005,"sentiment":"neutral","sentiment_score":0.05367559287697077},{"text":"K.","start":641.125,"end":641.625,"sentiment":"neutral","sentiment_score":0.08576386421918869},{"text":"It's a super fanning.","start":642.245,"end":643.54504,"sentiment":"positive","sentiment_score":0.3455035500228405},{"text":"So it has a 70 six.","start":647.18,"end":649.2,"sentiment":"neutral","sentiment_score":0.1889995982249578},{"text":"Yeah.","start":650.06,"end":650.56,"sentiment":"neutral","sentiment_score":0.10400553047657012}],"sentiment":"neutral","sentiment_score":0.1567592963576317,"num_words":20,"start":621.87006,"end":650.56},{"sentences":[{"text":"Okay.","start":670.395,"end":670.475,"sentiment":"neutral","sentiment_score":0.16260606050491333},{"text":"So that will be the better one.","start":670.475,"end":672.495,"sentiment":"neutral","sentiment_score":0.2756031113011496},{"text":"That is super family.","start":672.555,"end":673.615,"sentiment":"positive","sentiment_score":0.4398745819926262},{"text":"It cost the 70 six yeah.","start":674.57,"end":677.07,"sentiment":"neutral","sentiment_score":0.10569261759519577},{"text":"That cost almost $77 per month with the one year with the one year contract.","start":677.85004,"end":683.63,"sentiment":"neutral","sentiment_score":0.013776976366837819}],"sentiment":"neutral","sentiment_score":0.14218595511082446,"num_words":33,"start":670.395,"end":683.63},{"sentences":[{"text":"Yeah.","start":684.33,"end":684.73004,"sentiment":"neutral","sentiment_score":0.03487561643123627},{"text":"Yes.","start":684.73004,"end":685.23004,"sentiment":"neutral","sentiment_score":0.047064028680324554},{"text":"Mhmm.","start":697.385,"end":697.54504,"sentiment":"neutral","sentiment_score":0.0007763886824250221},{"text":"But the first three months.","start":697.54504,"end":699.16504,"sentiment":"neutral","sentiment_score":-0.016299557499587537},{"text":"First three months.","start":699.465,"end":700.525,"sentiment":"neutral","sentiment_score":0.0014439017201463382}],"sentiment":"neutral","sentiment_score":0.0005045410414988345,"num_words":11,"start":684.33,"end":700.525},{"sentences":[{"text":"Okay.","start":705.66,"end":706.06,"sentiment":"neutral","sentiment_score":0.023658398538827896},{"text":"Then it will be the $90 almost for the rest of the nine months.","start":706.06,"end":713.19995,"sentiment":"neutral","sentiment_score":0.05116501071357301},{"text":"Okay.","start":715.1,"end":715.6,"sentiment":"neutral","sentiment_score":0.10790885984897614},{"text":"Okay.","start":722.09503,"end":722.59503,"sentiment":"neutral","sentiment_score":0.21477505564689636},{"text":"That's almost $90.90 dollar.","start":722.73505,"end":725.555,"sentiment":"neutral","sentiment_score":0.23865041136741638}],"sentiment":"neutral","sentiment_score":0.09605971949973277,"num_words":21,"start":705.66,"end":725.555},{"sentences":[{"text":"So the first six months, it's gonna charge you $77, then it will then 90 the device will be free.","start":726.17505,"end":731.22,"sentiment":"neutral","sentiment_score":0.12415779838338495},{"text":"Any other charges?","start":731.62,"end":732.33997,"sentiment":"neutral","sentiment_score":-0.016015709688266117},{"text":"The installation for something like that?","start":732.33997,"end":734.98,"sentiment":"neutral","sentiment_score":-0.014728830816845099},{"text":"Any other charges?","start":734.98,"end":735.87994,"sentiment":"neutral","sentiment_score":-0.016018280138572056},{"text":"I want to.","start":736.81995,"end":739.43994,"sentiment":"neutral","sentiment_score":0.1336676428715388}],"sentiment":"neutral","sentiment_score":0.07713382691144943,"num_words":35,"start":726.17505,"end":739.43994},{"sentences":[{"text":"So I'm ready.","start":739.62,"end":740.36,"sentiment":"neutral","sentiment_score":0.31230417887369794},{"text":"And how many days it it will take to install?","start":740.42,"end":742.51996,"sentiment":"neutral","sentiment_score":0.047468270547688006},{"text":"What about what about the device arrival?","start":751.345,"end":753.365,"sentiment":"neutral","sentiment_score":-0.021972942565168654},{"text":"Yeah.","start":754.38495,"end":754.88495,"sentiment":"neutral","sentiment_score":-0.021454134956002235},{"text":"Okay.","start":763.16,"end":763.66,"sentiment":"neutral","sentiment_score":0.010065032169222832}],"sentiment":"neutral","sentiment_score":0.05665434278886427,"num_words":22,"start":739.62,"end":763.66},{"sentences":[{"text":"What are the charges for the express and normal delivery?","start":778.615,"end":782.95496,"sentiment":"neutral","sentiment_score":-0.04267430119216442},{"text":"Okay.","start":796.12,"end":796.62,"sentiment":"neutral","sentiment_score":0.010665718466043472},{"text":"Oh, really?","start":796.76,"end":797.42,"sentiment":"neutral","sentiment_score":0.0026351180858910084},{"text":"Sorry?","start":799.56,"end":800.06,"sentiment":"neutral","sentiment_score":-0.017631854861974716},{"text":"What about the express?","start":800.6,"end":802.14,"sentiment":"neutral","sentiment_score":-0.015884722815826535}],"sentiment":"neutral","sentiment_score":-0.027332100189394422,"num_words":18,"start":778.615,"end":802.14},{"sentences":[{"text":"Okay.","start":806.185,"end":806.685,"sentiment":"neutral","sentiment_score":0.03270059451460838},{"text":"Okay.","start":806.905,"end":807.145,"sentiment":"neutral","sentiment_score":0.041509244590997696},{"text":"Okay.","start":807.145,"end":807.465,"sentiment":"neutral","sentiment_score":0.04494225233793259},{"text":"Okay.","start":807.465,"end":807.965,"sentiment":"neutral","sentiment_score":0.0629412904381752},{"text":"Okay.","start":814.505,"end":815.005,"sentiment":"neutral","sentiment_score":0.08552300930023193}],"sentiment":"neutral","sentiment_score":0.05352327823638916,"num_words":5,"start":806.185,"end":815.005},{"sentences":[{"text":"Okay.","start":824.58,"end":825.08,"sentiment":"neutral","sentiment_score":0.04071644693613053},{"text":"Okay.","start":825.14,"end":825.64,"sentiment":"neutral","sentiment_score":0.03874657303094864},{"text":"So I have to place order on the website that you have that you have sent me.","start":825.86,"end":833.095,"sentiment":"neutral","sentiment_score":0.04106116700260078},{"text":"Okay.","start":833.095,"end":833.595,"sentiment":"neutral","sentiment_score":0.027959810569882393},{"text":"So okay.","start":834.77496,"end":836.075,"sentiment":"neutral","sentiment_score":0.027540230192244053}],"sentiment":"neutral","sentiment_score":0.039115596816621044,"num_words":22,"start":824.58,"end":836.075},{"sentences":[{"text":"Any additional information that you want to share?","start":836.695,"end":839.675,"sentiment":"neutral","sentiment_score":0.0006882218876853585},{"text":"Mhmm.","start":848.93,"end":849.43,"sentiment":"neutral","sentiment_score":-0.15262991189956665},{"text":"Okay.","start":860.00494,"end":860.50494,"sentiment":"neutral","sentiment_score":-0.07530850172042847},{"text":"Do we have any student discount here?","start":863.52496,"end":868.165,"sentiment":"neutral","sentiment_score":0.06364217859559826},{"text":"Do we have any student discount here?","start":868.165,"end":870.26495,"sentiment":"neutral","sentiment_score":0.06101286358066967}],"sentiment":"neutral","sentiment_score":0.027089694029806804,"num_words":24,"start":836.695,"end":870.26495},{"sentences":[{"text":"Yeah.","start":872.95996,"end":873.19995,"sentiment":"neutral","sentiment_score":0.11298078298568726},{"text":"Discount.","start":873.19995,"end":873.68,"sentiment":"neutral","sentiment_score":0.09278301894664764},{"text":"Any additional discount on it?","start":873.68,"end":875.54,"sentiment":"neutral","sentiment_score":0.10673781335353852},{"text":"Because I have seen multiple plans for multiple vendors.","start":876.0,"end":880.66,"sentiment":"neutral","sentiment_score":0.07313057531913121},{"text":"That's why I'm asking that.","start":881.04,"end":882.16,"sentiment":"neutral","sentiment_score":0.08381356149911881}],"sentiment":"neutral","sentiment_score":0.08650932638418107,"num_words":21,"start":872.95996,"end":882.16},{"sentences":[{"text":"Do we have any standard or this is the final discount that you're offering?","start":882.16,"end":885.69995,"sentiment":"neutral","sentiment_score":0.11715009702103478},{"text":"Okay.","start":894.97504,"end":895.375,"sentiment":"neutral","sentiment_score":0.03509534150362015},{"text":"Okay.","start":895.375,"end":895.875,"sentiment":"neutral","sentiment_score":-0.006451796740293503},{"text":"No.","start":896.495,"end":896.73505,"sentiment":"neutral","sentiment_score":-0.2084154188632965},{"text":"I need okay.","start":896.73505,"end":898.495,"sentiment":"neutral","sentiment_score":-0.19590719044208527}],"sentiment":"neutral","sentiment_score":0.04363039564341307,"num_words":20,"start":882.16,"end":898.495},{"sentences":[{"text":"What if if I'm changing my address?","start":898.495,"end":900.655,"sentiment":"neutral","sentiment_score":-0.07047752237745694},{"text":"So let's say I'm switching my address to somewhere else.","start":900.655,"end":906.66,"sentiment":"neutral","sentiment_score":-0.06362628787755967},{"text":"So this connection will be move with me or I have to abolish the contract 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if it's available in that area, then the contract will be continued by switching just the address.","start":938.65,"end":948.755,"sentiment":"neutral","sentiment_score":0.016391519871022966},{"text":"So do is it any additional charges to to switch the address?","start":949.135,"end":953.39496,"sentiment":"neutral","sentiment_score":-0.01808242655048768},{"text":"Is is there any charges on the switching of the 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got it.","start":1006.02496,"end":1006.845,"sentiment":"neutral","sentiment_score":-0.008228709921240807},{"text":"So initially, I have to pay the first month fee if I'm going to select the any of the package.","start":1007.785,"end":1014.35004,"sentiment":"neutral","sentiment_score":-0.04317030142992735},{"text":"So the package that is for the one unit, definitely for the because you're you're not offering the device for six months contract?","start":1014.49,"end":1022.27,"sentiment":"neutral","sentiment_score":-0.09277753288979115},{"text":"The device is 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Archa?","start":1130.85,"end":1132.71,"sentiment":"neutral","sentiment_score":0.043986765295267106},{"text":"Yeah.","start":1134.45,"end":1134.77,"sentiment":"neutral","sentiment_score":0.05084740370512009}],"sentiment":"neutral","sentiment_score":0.0661186716781977,"num_words":39,"start":1118.525,"end":1134.77},{"sentences":[{"text":"Sure.","start":1134.77,"end":1135.27,"sentiment":"neutral","sentiment_score":0.06926681101322174},{"text":"Yeah.","start":1136.495,"end":1136.655,"sentiment":"neutral","sentiment_score":0.0576646625995636},{"text":"I have a router in my hand.","start":1136.655,"end":1138.435,"sentiment":"neutral","sentiment_score":0.05535350473863738},{"text":"Yes.","start":1145.2151,"end":1145.7151,"sentiment":"neutral","sentiment_score":0.04486217349767685},{"text":"It's in the TP 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you.","start":1264.63,"end":1265.37,"sentiment":"neutral","sentiment_score":0.3089394271373749}],"sentiment":"neutral","sentiment_score":0.08343541715294123,"num_words":15,"start":1255.795,"end":1265.37},{"sentences":[{"text":"Okay.","start":1279.745,"end":1280.245,"sentiment":"neutral","sentiment_score":-0.14408056437969208},{"text":"Okay.","start":1281.345,"end":1281.845,"sentiment":"neutral","sentiment_score":-0.10805726051330566},{"text":"Okay.","start":1284.385,"end":1284.885,"sentiment":"neutral","sentiment_score":-0.03128395974636078},{"text":"Okay.","start":1288.13,"end":1288.45,"sentiment":"neutral","sentiment_score":0.03694469481706619},{"text":"Now what's the procedure to to get it check with the compatibility?","start":1288.45,"end":1293.35,"sentiment":"neutral","sentiment_score":0.03792525160436829}],"sentiment":"neutral","sentiment_score":0.013039120589382946,"num_words":16,"start":1279.745,"end":1293.35},{"sentences":[{"text":"Okay.","start":1306.9451,"end":1307.265,"sentiment":"neutral","sentiment_score":-0.01905069500207901},{"text":"Okay.","start":1307.265,"end":1307.665,"sentiment":"neutral","sentiment_score":-0.03158922120928764},{"text":"Now we are yeah.","start":1307.665,"end":1310.725,"sentiment":"neutral","sentiment_score":-0.1238864716142416},{"text":"Exactly.","start":1314.865,"end":1315.365,"sentiment":"neutral","sentiment_score":-0.10034197568893433},{"text":"Exactly.","start":1315.425,"end":1315.925,"sentiment":"neutral","sentiment_score":-0.034546948969364166}],"sentiment":"neutral","sentiment_score":-0.08513434091582894,"num_words":8,"start":1306.9451,"end":1315.925},{"sentences":[{"text":"Okay.","start":1323.55,"end":1323.87,"sentiment":"neutral","sentiment_score":-0.08129032701253891},{"text":"Now if if I have I have the router, now we are not going for the any contract for the one year or something like that because I have already routed.","start":1323.87,"end":1333.515,"sentiment":"neutral","sentiment_score":-0.25677263688656593},{"text":"And then what will be the charges?","start":1333.8151,"end":1335.255,"sentiment":"neutral","sentiment_score":-0.1615009339792388},{"text":"The charges will be the same.","start":1335.255,"end":1336.715,"sentiment":"neutral","sentiment_score":-0.13022797430555025},{"text":"The discount or the yeah.","start":1337.655,"end":1341.255,"sentiment":"neutral","sentiment_score":-0.061979301273822784}],"sentiment":"neutral","sentiment_score":-0.2052602592110634,"num_words":50,"start":1323.55,"end":1341.255},{"sentences":[{"text":"With the no contract, what will be the charges?","start":1341.255,"end":1343.435,"sentiment":"neutral","sentiment_score":-0.11297840459479226},{"text":"Okay.","start":1358.86,"end":1359.36,"sentiment":"neutral","sentiment_score":0.056226946413517},{"text":"So no discount.","start":1359.5,"end":1360.6399,"sentiment":"neutral","sentiment_score":-0.011381871998310089},{"text":"Is the contract if I'm doing the contract for the six months, then again, there will be no discount?","start":1361.635,"end":1366.535,"sentiment":"neutral","sentiment_score":-0.012452024182206705},{"text":"First three months, that the charges will be the one month will be free.","start":1380.81,"end":1386.91,"sentiment":"neutral","sentiment_score":0.023908842221966813}],"sentiment":"neutral","sentiment_score":-0.019491064767150776,"num_words":46,"start":1341.255,"end":1386.91},{"sentences":[{"text":"One month free.","start":1387.21,"end":1388.27,"sentiment":"neutral","sentiment_score":0.024779311070839565},{"text":"Okay.","start":1388.33,"end":1388.83,"sentiment":"neutral","sentiment_score":0.031134122982621193},{"text":"The rest of the five months will will be the 15% discount.","start":1388.89,"end":1392.11,"sentiment":"neutral","sentiment_score":0.033677465903262295},{"text":"15% discount.","start":1393.095,"end":1394.395,"sentiment":"neutral","sentiment_score":0.024731470271945},{"text":"The connection fee, the $20.","start":1397.495,"end":1401.1951,"sentiment":"neutral","sentiment_score":0.013385557010769844}],"sentiment":"neutral","sentiment_score":0.027217059679653332,"num_words":23,"start":1387.21,"end":1401.1951},{"sentences":[{"text":"Okay.","start":1401.655,"end":1402.135,"sentiment":"neutral","sentiment_score":0.016425952315330505},{"text":"What does it mean the connection fee?","start":1402.135,"end":1404.075,"sentiment":"neutral","sentiment_score":-0.008650932061885084},{"text":"Okay.","start":1411.29,"end":1411.79,"sentiment":"neutral","sentiment_score":-0.025273442268371586},{"text":"That was not that was not included on the contract.","start":1412.09,"end":1416.19,"sentiment":"neutral","sentiment_score":-0.13243429884314536},{"text":"If I'm handling the contract, then that was not included in that in that plan.","start":1416.41,"end":1422.705,"sentiment":"neutral","sentiment_score":-0.09103202919165293}],"sentiment":"neutral","sentiment_score":-0.08115374825566131,"num_words":34,"start":1401.655,"end":1422.705},{"sentences":[{"text":"If I'm in the contract, then the connection fee was not included.","start":1423.4249,"end":1426.485,"sentiment":"neutral","sentiment_score":-0.08860234109063943},{"text":"Okay?","start":1426.5449,"end":1427.0449,"sentiment":"neutral","sentiment_score":-0.00888740923255682},{"text":"Is it so?","start":1427.345,"end":1428.1649,"sentiment":"neutral","sentiment_score":-0.0014639354000488918},{"text":"Okay.","start":1432.7849,"end":1433.105,"sentiment":"neutral","sentiment_score":0.05164884403347969},{"text":"Then there will be no contract no installation fee, connection fee.","start":1433.105,"end":1444.08,"sentiment":"neutral","sentiment_score":0.039379728958010674}],"sentiment":"neutral","sentiment_score":-0.021131480212456415,"num_words":28,"start":1423.4249,"end":1444.08},{"sentences":[{"text":"Okay.","start":1444.14,"end":1444.64,"sentiment":"neutral","sentiment_score":0.06805793195962906},{"text":"Okay.","start":1444.86,"end":1445.34,"sentiment":"neutral","sentiment_score":0.060393258929252625},{"text":"Sure.","start":1445.34,"end":1445.84,"sentiment":"neutral","sentiment_score":0.07765071094036102},{"text":"Okay.","start":1446.78,"end":1447.26,"sentiment":"neutral","sentiment_score":0.0600113682448864},{"text":"Okay.","start":1447.26,"end":1447.5,"sentiment":"neutral","sentiment_score":0.05247925966978073}],"sentiment":"neutral","sentiment_score":0.06371850594878196,"num_words":5,"start":1444.14,"end":1447.5},{"sentences":[{"text":"Okay.","start":1447.5,"end":1448.0,"sentiment":"neutral","sentiment_score":0.05898793041706085},{"text":"Okay, ma'am.","start":1450.635,"end":1451.375,"sentiment":"neutral","sentiment_score":0.11073842644691467},{"text":"Okay, ma'am.","start":1451.595,"end":1452.3151,"sentiment":"neutral","sentiment_score":0.13549987971782684},{"text":"I will definitely see you.","start":1452.3151,"end":1453.935,"sentiment":"neutral","sentiment_score":0.1418916717171669},{"text":"Okay.","start":1455.675,"end":1456.0751,"sentiment":"neutral","sentiment_score":0.2534947693347931}],"sentiment":"neutral","sentiment_score":0.1376743336970156,"num_words":11,"start":1447.5,"end":1456.0751},{"sentences":[{"text":"Thank you so much, ma'am, for your precious time and guidance.","start":1456.0751,"end":1458.735,"sentiment":"positive","sentiment_score":0.5335936410860582},{"text":"I will let you know.","start":1459.035,"end":1459.915,"sentiment":"neutral","sentiment_score":0.21239717900753022},{"text":"Once I'm I'll send the package, then I'll let you know.","start":1459.915,"end":1464.735,"sentiment":"neutral","sentiment_score":0.14981667358766904},{"text":"Okay.","start":1468.37,"end":1468.87,"sentiment":"neutral","sentiment_score":0.14254754781723022},{"text":"Okay.","start":1469.01,"end":1469.33,"sentiment":"neutral","sentiment_score":0.1545514017343521}],"sentiment":"neutral","sentiment_score":0.30608959675862873,"num_words":29,"start":1456.0751,"end":1469.33},{"sentences":[{"text":"Okay.","start":1469.33,"end":1469.57,"sentiment":"neutral","sentiment_score":0.22191664576530457},{"text":"Thank you.","start":1469.57,"end":1469.97,"sentiment":"positive","sentiment_score":0.41866837441921234},{"text":"Thank you so much, ma'am.","start":1469.97,"end":1470.85,"sentiment":"positive","sentiment_score":0.5382957637310029},{"text":"Thank you.","start":1470.85,"end":1471.51,"sentiment":"positive","sentiment_score":0.7513610124588013},{"text":"Bye bye.","start":1472.85,"end":1473.49,"sentiment":"positive","sentiment_score":0.5277863144874573}],"sentiment":"positive","sentiment_score":0.5257522389292717,"num_words":12,"start":1469.33,"end":1473.49},{"sentences":[{"text":"Have a good day.","start":1473.49,"end":1474.21,"sentiment":"positive","sentiment_score":0.6351331472396851},{"text":"Thank you.","start":1474.21,"end":1474.87,"sentiment":"positive","sentiment_score":0.34136681258678436}],"sentiment":"positive","sentiment_score":0.5372110356887182,"num_words":6,"start":1473.49,"end":1474.87}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Erto tech support. How\n\nChannel 1: Good\n\nChannel 0: can\n\nChannel 1: morning,\n\nChannel 0: I assist\n\nChannel 1: ma'am.\n\nChannel 0: you today?\n\nChannel 1: Actually, ma'am, I want to install a new connection at my apartment flat. So I need to know some of the packages that you have available at the moment.\n\nChannel 0: Okay. May I have your full address, please, to check?\n\nChannel 1: Yes.\n\nChannel 0: The\n\nChannel 1: 20\n\nChannel 0: network.\n\nChannel 1: flat number 208 and\n\nChannel 0: 2088.\n\nChannel 1: thirty three\n\nChannel 0: 33?\n\nChannel 1: thirty three Simon Simon Street, Tullahong\n\nChannel 0: Mhmm.\n\nChannel 1: 2762. It's postal code.\n\nChannel 0: Okay. Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay. Is it okay\n\nChannel 1: Mission.\n\nChannel 0: if I put you on hold? Let me just check the address. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Hello? Yeah. Thank you for waiting. Is it, Scofield? 33 Simon Street, Scofield?\n\nChannel 1: Yeah. It's near Scoopil, but basically\n\nChannel 0: Mhmm.\n\nChannel 1: it's at Talavong. We call it Talavong, but you can call it Scoopil as well. Yeah. Because\n\nChannel 0: Yeah.\n\nChannel 1: both the suburbs are\n\nChannel 0: Mhmm.\n\nChannel 1: adjacent to one\n\nChannel 0: Okay. So upon checking the address, a Supa Network is available.\n\nChannel 1: another. K.\n\nChannel 0: So\n\nChannel 1: Thank you.\n\nChannel 0: for the plans, please, have you tried to visit our website or not yet? Because\n\nChannel 1: Not not yet. Not yet.\n\nChannel 0: yeah.\n\nChannel 1: Not yet.\n\nChannel 0: Because activating a service is processed via our website. So once you put up an order via our website and once it's successful, we'll then activate the service within the day. So for the plan speed, we have the our cheapest one is 25 MBPS, which is, $69.95 per month. Then we also have the standard one, which is 50 MBPS. It says $79.95 per month.\n\nThen the Superfamily FiberBoost, it's it's 500 MBPS. It's $89.95 per month. Then we also have seven hundred fifty and one thousand MBPS.\n\nChannel 1: Do we have any end of season sale or the any student package?\n\nChannel 0: You mean a discount?\n\nChannel 1: Yeah. It's gone on.\n\nChannel 0: Yeah. So, actually, it depends on the contract that you'll be selecting as well. We have the six months contract,\n\nChannel 1: Okay.\n\nChannel 0: twelve months, or twenty four months contract, or no contract at all. So for the six month contract, it has six months five months 15 discount and first month free. That work as well with the twelve month and twenty four month contract including mhmm.\n\nChannel 1: Can you just\n\nChannel 0: But\n\nChannel 1: tell me yeah. Yeah. Yeah. Just one. Can you just tell me the I just need to note down the updated contract.\n\nOkay. Let's talk about six months contract. What what what was you offering in six months?\n\nChannel 0: Yeah. For the six months, it's five months 15% discount and first month free. But in the twelve month and twenty four month contract, we have a free router included, which is you don't need to buy a router because and if you choose twelve month or twenty four month contract, the router is free. And six months and six months 15% discount and first month free as well. But for the cancellation, if you'll be canceling within the contract term, there's a a $132 cancellation fee.\n\nChannel 1: Okay.\n\nChannel 0: And, there and you need to settle your final bill, which is your outstanding bill and a thirty day notice. But if no contract, it has a connection fee of $45, but no cancellation fee if ever since\n\nChannel 1: You're talking about\n\nChannel 0: you selected no contract.\n\nChannel 1: the no\n\nChannel 0: No\n\nChannel 1: contract. In\n\nChannel 0: contract.\n\nChannel 1: fact, no\n\nChannel 0: Mhmm.\n\nChannel 1: contract. Okay. So there\n\nChannel 0: Mhmm.\n\nChannel 1: will be the auto fee as well.\n\nChannel 0: Mhmm.\n\nChannel 1: What's the auto fee and the charges?\n\nChannel 0: For the router fee, we have the our cheapest one is $139.0.95.\n\nChannel 1: $139. Okay.\n\nChannel 0: Yeah.\n\nChannel 1: It's a router\n\nChannel 0: If\n\nChannel 1: fee.\n\nChannel 0: yeah.\n\nChannel 1: The router\n\nChannel 0: That's the router\n\nChannel 1: will\n\nChannel 0: fee\n\nChannel 1: okay.\n\nChannel 0: if ever.\n\nChannel 1: If I if I cancel the package at any time on the plan any time, so the router will be mine or I have to return the router as well.\n\nChannel 0: Yeah. So if you're under no contract, yeah, you can cancel\n\nChannel 1: Okay.\n\nChannel 0: anytime as long as the outstanding balance is settled. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: So is the okay. If I'm doing the contract of one year, what will be the package, the LEDs and the other facilities?\n\nChannel 0: For the twelve month contract, that is one year, you'll be having your free router,\n\nChannel 1: Okay.\n\nChannel 0: six months, 15% discount, and first month\n\nChannel 1: What's\n\nChannel 0: free.\n\nChannel 1: the package then then then we are talking about the what will be the monthly charges of the package?\n\nChannel 0: Under twelve month contract?\n\nChannel 1: Yeah.\n\nChannel 0: What do you mean fee? The monthly\n\nChannel 1: The monthly\n\nChannel 0: fee?\n\nChannel 1: charges. Yeah. Yeah. The monthly\n\nChannel 0: Yeah.\n\nChannel 1: charges.\n\nChannel 0: The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available. It depends on the speed that you want.\n\nChannel 1: What's the minimum speed that you're offering?\n\nChannel 0: We have 25 MBPS,\n\nChannel 1: Okay.\n\nChannel 0: which is $69.95 per month.\n\nChannel 1: $59.\n\nChannel 0: But yeah. 69.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. But less 15% discount since you're\n\nChannel 1: Done.\n\nChannel 0: under twelve month contract, if ever.\n\nChannel 1: Okay.\n\nChannel 0: It'll be $59.45 per\n\nChannel 1: Fifty\n\nChannel 0: month\n\nChannel 1: nine\n\nChannel 0: only.\n\nChannel 1: 0.45. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: And unlimited data?\n\nChannel 0: Yeah. 25 unlimited. And we also have the standard one,\n\nChannel 1: K.\n\nChannel 0: yeah, which is $79.95. Do you want me to send the website\n\nChannel 1: Yeah.\n\nChannel 0: to\n\nChannel 1: Sure.\n\nChannel 0: this\n\nChannel 1: You can send me the\n\nChannel 0: number\n\nChannel 1: it's\n\nChannel 0: so\n\nChannel 1: a\n\nChannel 0: that\n\nChannel 1: bit yeah. I was referring\n\nChannel 0: you have\n\nChannel 1: sorry. Yeah. I was referring to website, but it was not quite understandable because there was a lot of things that was offering on the website. So I was\n\nChannel 0: Mhmm.\n\nChannel 1: a bit confused. So it shows the NBN network plan as we do our building does not have an NBN. So that must be the private network plans. Private network plans\n\nChannel 0: Yes.\n\nChannel 1: was showing.\n\nChannel 0: Because your address is showing Super Network,\n\nChannel 1: Yeah.\n\nChannel 0: not NBN. Yeah.\n\nChannel 1: We don't have the NBM in our\n\nChannel 0: Mm-mm.\n\nChannel 1: apartment in our building.\n\nChannel 0: H 0 3.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: it shows a lot of NBM community. What is that one? The DG fiber network, like\n\nChannel 0: Mhmm.\n\nChannel 1: Gigafy.\n\nChannel 0: But yeah.\n\nChannel 1: What what are these what are these things?\n\nChannel 0: But for your address, the Supa network is available at your address.\n\nChannel 1: Okay. Super\n\nChannel 0: Mhmm.\n\nChannel 1: network. Yeah. It's a super\n\nChannel 0: Yeah.\n\nChannel 1: network.\n\nChannel 0: Have you\n\nChannel 1: Yeah.\n\nChannel 0: received the SMS message that I sent you\n\nChannel 1: Okay. Yeah.\n\nChannel 0: to\n\nChannel 1: I\n\nChannel 0: this\n\nChannel 1: received\n\nChannel 0: number?\n\nChannel 1: it.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So that you have a reference as well while I'm discussing.\n\nChannel 1: So you're allowed me to try three different 50% for the six months including the first three months. So it's a let's see. 5050% discount for the month six months including the first monthly.\n\nChannel 0: Yeah. That is if you select the six month, twelve month, or twenty four month contract.\n\nChannel 1: Okay. The\n\nChannel 0: Mhmm.\n\nChannel 1: device will be free on on this one.\n\nChannel 0: Yeah. And you'll also see there the different plan speed that we have and the prices as long as the discounted prices.\n\nChannel 1: Okay. It says a family of three to five users for email surfacing and web and streaming. So what does it mean? Just an email surfing and web because we have the users and the like, we have the three laptops at home or one TV.\n\nChannel 0: May I know how many of you will be using the Internet if ever?\n\nChannel 1: Yeah. We have a family of four. So we have\n\nChannel 0: So\n\nChannel 1: the\n\nChannel 0: I\n\nChannel 1: cell phones,\n\nChannel 0: yeah. I\n\nChannel 1: TV, laptop.\n\nChannel 0: mhmm. Okay. So I think the standard one will work. But if you want, like, a faster speed than the standard one, you can proceed with the SupaFamily, which is 500 MBPS.\n\nChannel 1: K. It's a\n\nChannel 0: That's\n\nChannel 1: super fanning.\n\nChannel 0: more faster than the standard one. Because\n\nChannel 1: So it has a 70\n\nChannel 0: the standard\n\nChannel 1: six.\n\nChannel 0: one is\n\nChannel 1: Yeah.\n\nChannel 0: sometimes for easy surfing only, standard streaming. But if you want, like, a four k quality or you stream movies, I suggest you go to the 500 over 500 MBPS.\n\nChannel 1: Okay. So that will be the better one. That is super family.\n\nChannel 0: Yeah.\n\nChannel 1: It\n\nChannel 0: That\n\nChannel 1: cost\n\nChannel 0: is\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: 70\n\nChannel 0: Super Factory\n\nChannel 1: six\n\nChannel 0: of Fiverr\n\nChannel 1: yeah.\n\nChannel 0: Boost.\n\nChannel 1: That cost almost $77 per month\n\nChannel 0: Yeah.\n\nChannel 1: with the\n\nChannel 0: The\n\nChannel 1: one year with the one\n\nChannel 0: original\n\nChannel 1: year contract. Yeah. Yes.\n\nChannel 0: yeah. The original price is $89.95. But if you proceed under contract, the first six months will be $76.95 only.\n\nChannel 1: Mhmm. But\n\nChannel 0: But\n\nChannel 1: the\n\nChannel 0: after\n\nChannel 1: first\n\nChannel 0: six\n\nChannel 1: three\n\nChannel 0: months\n\nChannel 1: months. First three months.\n\nChannel 0: yep. Plus first three months.\n\nChannel 1: Okay. Then it will be the $90 almost\n\nChannel 0: Yeah.\n\nChannel 1: for the rest of the\n\nChannel 0: After\n\nChannel 1: nine\n\nChannel 0: the\n\nChannel 1: months.\n\nChannel 0: discounted mhmm. After the\n\nChannel 1: Okay.\n\nChannel 0: six months, it'll be back to its original price, which is $89.95.\n\nChannel 1: Okay. That's almost $90.90 dollar. So\n\nChannel 0: Yeah.\n\nChannel 1: the first six months, it's gonna charge you $77, then it will then 90 the device will be free. Any other charges? The installation for something like that? Any other charges?\n\nChannel 0: Yeah.\n\nChannel 1: I\n\nChannel 0: That's already included\n\nChannel 1: want to.\n\nChannel 0: as the contract.\n\nChannel 1: So I'm ready. And how\n\nChannel 0: Mhmm.\n\nChannel 1: many days it it will take to install?\n\nChannel 0: For the activation, it only takes with within twenty four hours or within this day, but\n\nChannel 1: What about\n\nChannel 0: you still\n\nChannel 1: what about\n\nChannel 0: need\n\nChannel 1: the\n\nChannel 0: to\n\nChannel 1: device\n\nChannel 0: wait,\n\nChannel 1: arrival?\n\nChannel 0: yeah,\n\nChannel 1: Yeah.\n\nChannel 0: you still need to wait for the router. For the standard postage, the router usually takes three to five business days,\n\nChannel 1: Okay.\n\nChannel 0: but you can we can do it via express postage, but there's an additional charges. It will only take one to three days. Actually, it really depends on the courier.\n\nChannel 1: What are the charges\n\nChannel 0: There's\n\nChannel 1: for the express and normal\n\nChannel 0: a\n\nChannel 1: delivery?\n\nChannel 0: yeah. So for the standard postage, it's $20 delivery fee. But if it's express postage, $30.\n\nChannel 1: Okay. Oh, really?\n\nChannel 0: Sure.\n\nChannel 1: Sorry? What about the express?\n\nChannel 0: Yeah. For the express postage, it's $30.\n\nChannel 1: Okay. Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Actually, I think you can also see it once you\n\nChannel 1: Okay.\n\nChannel 0: proceed to order. It it will ask the website will ask you if it's a standard or express delivery.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So I have to place order on the website\n\nChannel 0: Yes. This website, the\n\nChannel 1: that\n\nChannel 0: one\n\nChannel 1: you have\n\nChannel 0: that I texted you. Mhmm.\n\nChannel 1: that you have sent me. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: So okay. Any additional\n\nChannel 0: Yeah.\n\nChannel 1: information\n\nChannel 0: Yeah.\n\nChannel 1: that\n\nChannel 0: But,\n\nChannel 1: you want to share?\n\nChannel 0: actually, if you're not sure about the speed, you can proceed with the standard one first. Then\n\nChannel 1: Mhmm.\n\nChannel 0: we'll see if if the Internet is slow or you're not the standard one is not good\n\nChannel 1: Okay.\n\nChannel 0: for you. We can upgrade it anytime.\n\nChannel 1: Do we have any student discount\n\nChannel 0: I'm sorry?\n\nChannel 1: here? Do we have any student discount here?\n\nChannel 0: You mean discount?\n\nChannel 1: Yeah. Discount. Any additional discount on it? Because I have seen multiple\n\nChannel 0: Yeah. As of\n\nChannel 1: plans for multiple vendors. That's why I'm asking that. Do we have any standard or this is the final discount that you're offering?\n\nChannel 0: as of the moment, the discount that we're offering is what you see on our website only.\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: We do not have additional\n\nChannel 1: No. I need\n\nChannel 0: discount.\n\nChannel 1: okay. What if if I'm changing my address? So let's say I'm switching my address to somewhere else. So this connection will be move with me or I have to abolish the contract here?\n\nChannel 0: Like, your changing address within the contract term?\n\nChannel 1: Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Yeah. So we can check the address first if that's available under Airtel, if we\n\nChannel 1: Okay.\n\nChannel 0: can service to that address. Yeah. But if not, we're going to proceed to cancel the account if ever.\n\nChannel 1: K. Okay. So if it's available\n\nChannel 0: Yeah. But\n\nChannel 1: in that area,\n\nChannel 0: Mhmm. That's\n\nChannel 1: then\n\nChannel 0: correct.\n\nChannel 1: the contract will be continued by switching\n\nChannel 0: K.\n\nChannel 1: just\n\nChannel 0: Mhmm.\n\nChannel 1: the address. So\n\nChannel 0: Mhmm.\n\nChannel 1: do is it any\n\nChannel 0: We\n\nChannel 1: additional\n\nChannel 0: can\n\nChannel 1: charges to to switch the address? Is is there any charges on the switching of\n\nChannel 0: check\n\nChannel 1: the address?\n\nChannel 0: the new address. No. There's no charges with that.\n\nChannel 1: Okay.\n\nChannel 0: It really depends on the new address because sometimes\n\nChannel 1: Okay.\n\nChannel 0: there's a new connection fee, but\n\nChannel 1: Okay.\n\nChannel 0: that's with the network, not\n\nChannel 1: Okay.\n\nChannel 0: with us, Ertel. Like, it it's it's the property manager who should settle that one if ever you're a tenant only.\n\nChannel 1: Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: It's a new connection fee. If that's the case, if ever the address is new or it's the first time that the that address will be connecting to an Internet.\n\nChannel 1: Okay. I got it. So initially, I have to pay the first month fee if I'm going to select the any of the package. So the package that is for the one unit, definitely for the because you're you're not offering the device for six months contract?\n\nChannel 0: The\n\nChannel 1: The\n\nChannel 0: you\n\nChannel 1: device\n\nChannel 0: mean the router?\n\nChannel 1: is free. Yeah.\n\nChannel 0: Yeah. The router is free under twelve or twenty four month contract.\n\nChannel 1: Okay. Not less than twelve months. Okay.\n\nChannel 0: Sorry?\n\nChannel 1: So initial not less than twelve months contract.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. So initially, I have to pay the fee of the package and the plan that I'm going to select, plus the the additional charges will be the courier charges, 20 or the $30. No any other charges? No any other charges?\n\nChannel 0: Yeah. No other charges than that. Your unit number is 208. Right?\n\nChannel 1: Yes. We did.\n\nChannel 0: Mhmm.\n\nChannel 1: So I found a router in my building. The previous the rental maybe has left it here. Does it work for the same connection or I need to buy a new one?\n\nChannel 0: Is it mounted on your wall?\n\nChannel 1: No. It's a the portable router with antenna four. I found it in my building. It was already installed here. Maybe I don't know which connection they have they were using, but they left the router here.\n\nChannel 0: Okay. We can check that router if that's compatible. Because for the router, we need the router to be compatible with optic fiber grid connection.\n\nChannel 1: How can I share\n\nChannel 0: Yeah. So\n\nChannel 1: with you?\n\nChannel 0: yeah. We\n\nChannel 1: What's\n\nChannel 0: can check that first. And\n\nChannel 1: the\n\nChannel 0: if it's not, yeah, you'll be needing a\n\nChannel 1: it's\n\nChannel 0: new one.\n\nChannel 1: used yeah. It's used it's the link on the router. Keep the link\n\nChannel 0: Sir,\n\nChannel 1: and okay. How can I share the picture with you, the router, if you have any serial number or something like that? This model number\n\nChannel 0: you can send\n\nChannel 1: is Archa?\n\nChannel 0: it to my email.\n\nChannel 1: Yeah.\n\nChannel 0: Do you\n\nChannel 1: Sure.\n\nChannel 0: have the router\n\nChannel 1: Yeah. I have a router in my hand.\n\nChannel 0: now? Okay. May I know the brand and model brand and model of the router?\n\nChannel 1: Yes. It's in the TP Link. TP Link on the\n\nChannel 0: TP\n\nChannel 1: router.\n\nChannel 0: Link. Mhmm.\n\nChannel 1: The model number is Archer, a r c h\n\nChannel 0: Archer.\n\nChannel 1: e r, a six. Archer a six. Alpha six a six.\n\nChannel 0: Sorry. Archer\n\nChannel 1: A six.\n\nChannel 0: a six.\n\nChannel 1: Yeah. It's model. Let\n\nChannel 0: Is it a Wi Fi six router or a dual band router?\n\nChannel 1: me check. It's Wi Fi router. Yeah. AC 1,200 m u. Mimo Wi Fi router is taken on the back of the router.\n\nChannel 0: Sorry. It's TP\n\nChannel 1: Wi Fi\n\nChannel 0: Link\n\nChannel 1: router.\n\nChannel 0: Archer\n\nChannel 1: Yeah.\n\nChannel 0: Apex\n\nChannel 1: Yeah.\n\nChannel 0: Wi Fi\n\nChannel 1: A\n\nChannel 0: router\n\nChannel 1: a c a c 1,200 m u. 1,200 m u. Wi Fi router.\n\nChannel 0: AC? So it's AC 100?\n\nChannel 1: 1200.\n\nChannel 0: Okay. 120. It's Tippelink Archer a 6AC1200 Wi Fi router.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just check. Does it has a w a n port at the\n\nChannel 1: Sorry?\n\nChannel 0: back of it?\n\nChannel 1: Sorry?\n\nChannel 0: Does does it has a w a n port\n\nChannel 1: I could check.\n\nChannel 0: at the back of it? Just w a n one\n\nChannel 1: It's nine\n\nChannel 0: port.\n\nChannel 1: one yeah. It's WAN, w a n WAN. That is LAN one,\n\nChannel 0: Yeah.\n\nChannel 1: two, three, four. Yes. There's a LAN\n\nChannel 0: K.\n\nChannel 1: port.\n\nChannel 0: Upon checking here, it's compatible with\n\nChannel 1: Okay.\n\nChannel 0: the\n\nChannel 1: Thank\n\nChannel 0: service,\n\nChannel 1: you.\n\nChannel 0: but we have to confirm that first because we encounter it as well with other customer that for some reason it's not establishing a connection. Might be it's still locked with its previous\n\nChannel 1: Okay.\n\nChannel 0: ISP, or we\n\nChannel 1: Okay.\n\nChannel 0: cannot configure it manually.\n\nChannel 1: Okay.\n\nChannel 0: But I'll guide you with that. We'll can check.\n\nChannel 1: Okay. Now what's the procedure to to get it check with the compatibility?\n\nChannel 0: Actually, we'll we'll tell that one after the if you sign up for a service, that's the time we can check the router's compatibility.\n\nChannel 1: Okay. Okay. Now\n\nChannel 0: Because\n\nChannel 1: we\n\nChannel 0: So\n\nChannel 1: are\n\nChannel 0: we cannot check\n\nChannel 1: yeah.\n\nChannel 0: yeah. We cannot check it if you do not have the credentials, which is the\n\nChannel 1: Exactly.\n\nChannel 0: PPPOE\n\nChannel 1: Exactly.\n\nChannel 0: username and password. That's only given once the service is activated.\n\nChannel 1: Okay. Now if if I have I have the router, now we are not going for the any contract for the one year or something like that because I have already routed. And then what will be the charges? The charges will be the same. The discount or\n\nChannel 0: No no contract?\n\nChannel 1: the yeah. With the no contract, what will be the charges?\n\nChannel 0: Yeah. For the no contract, the charges is the no contract, which is a connection fee of $45, and the plan that you'll be selecting to its original price, No discount.\n\nChannel 1: Okay. So no discount.\n\nChannel 0: Mhmm.\n\nChannel 1: Is\n\nChannel 0: Yeah.\n\nChannel 1: the contract if I'm doing the contract for the six months, then again, there will be no discount?\n\nChannel 0: For the six months, there's five months 15% discount and a connection fee of $20 plus free month first free month.\n\nChannel 1: First three months, that the charges will be\n\nChannel 0: One month. Mhmm.\n\nChannel 1: the one\n\nChannel 0: Mhmm. One\n\nChannel 1: month\n\nChannel 0: month\n\nChannel 1: will be\n\nChannel 0: fee.\n\nChannel 1: free. One month\n\nChannel 0: Mhmm.\n\nChannel 1: free. Okay. The rest of the\n\nChannel 0: Five\n\nChannel 1: five months\n\nChannel 0: months.\n\nChannel 1: will will be the 15%\n\nChannel 0: Yeah.\n\nChannel 1: discount.\n\nChannel 0: Yeah.\n\nChannel 1: 15%\n\nChannel 0: And\n\nChannel 1: discount.\n\nChannel 0: a collection fee of $20.\n\nChannel 1: The connection fee, the $20. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: What does\n\nChannel 0: You\n\nChannel 1: it\n\nChannel 0: can\n\nChannel 1: mean\n\nChannel 0: also\n\nChannel 1: the connection fee?\n\nChannel 0: see a connection fee, which is for activating the service. We'll be\n\nChannel 1: Okay.\n\nChannel 0: charging you\n\nChannel 1: That\n\nChannel 0: for\n\nChannel 1: was\n\nChannel 0: that\n\nChannel 1: not\n\nChannel 0: one.\n\nChannel 1: that was not included on the contract.\n\nChannel 0: Twelve months.\n\nChannel 1: If\n\nChannel 0: Yeah.\n\nChannel 1: I'm\n\nChannel 0: Or\n\nChannel 1: handling\n\nChannel 0: 20\n\nChannel 1: the contract,\n\nChannel 0: four.\n\nChannel 1: then that was not included in that in that plan. If I'm in the contract, then the connection fee was not included. Okay? Is it so?\n\nChannel 0: Yeah. If you'll be selecting twelve or twenty four month.\n\nChannel 1: Okay. Then there will be no contract no installation fee, connection\n\nChannel 0: Actually, for your reference, you can also see this at the website that I sent\n\nChannel 1: fee.\n\nChannel 0: you.\n\nChannel 1: Okay.\n\nChannel 0: Just\n\nChannel 1: Okay. Sure.\n\nChannel 0: scroll it down. Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Then you'll\n\nChannel 1: Okay. Okay.\n\nChannel 0: see select your Supa Networks contract.\n\nChannel 1: Okay, ma'am. Okay,\n\nChannel 0: Mhmm.\n\nChannel 1: ma'am. I will definitely\n\nChannel 0: For have\n\nChannel 1: see you.\n\nChannel 0: for you to have a reference. Yeah.\n\nChannel 1: Okay. Thank you so much, ma'am, for your precious time and guidance.\n\nChannel 0: Mhmm.\n\nChannel 1: I will let you know. Once I'm I'll send the package, then I'll let you know.\n\nChannel 0: Mhmm. Yeah. Sure. Just give us a callback then if you have other other question.\n\nChannel 1: Okay. Okay. Okay. Thank you. Thank you so much, ma'am.\n\nThank\n\nChannel 0: You're\n\nChannel 1: you.\n\nChannel 0: welcome. Bye. Have a great\n\nChannel 1: Bye\n\nChannel 0: day.\n\nChannel 1: bye. Have a good day. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.68,"sentiment":"neutral","sentiment_score":0.1812615990638733},{"text":"Good morning.","start":1.68,"end":2.32,"sentiment":"positive","sentiment_score":0.4563376158475876},{"text":"This is Maureen from Erto tech 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number 208 and","start":24.435001,"end":26.615,"sentiment":"neutral","sentiment_score":0.018008373212069273}],"sentiment":"neutral","sentiment_score":0.018008373212069273,"channel":1,"num_words":4,"start":24.435001,"end":26.615},{"sentences":[{"text":"2088.","start":26.404999,"end":27.54,"sentiment":"neutral","sentiment_score":0.01950218342244625}],"sentiment":"neutral","sentiment_score":0.01950218342244625,"channel":0,"num_words":1,"start":26.404999,"end":27.54},{"sentences":[{"text":"thirty three","start":26.675,"end":27.494999,"sentiment":"neutral","sentiment_score":0.00859912158921361}],"sentiment":"neutral","sentiment_score":0.00859912158921361,"channel":1,"num_words":2,"start":26.675,"end":27.494999},{"sentences":[{"text":"33?","start":28.26,"end":29.080002,"sentiment":"neutral","sentiment_score":0.008796058595180511}],"sentiment":"neutral","sentiment_score":0.008796058595180511,"channel":0,"num_words":1,"start":28.26,"end":29.080002},{"sentences":[{"text":"thirty three Simon Simon Street, Tullahong","start":28.34,"end":31.64,"sentiment":"neutral","sentiment_score":0.009129803162068129}],"sentiment":"neutral","sentiment_score":0.009129803162068129,"channel":1,"num_words":6,"start":28.34,"end":31.64},{"sentences":[{"text":"Mhmm.","start":31.460001,"end":31.960001,"sentiment":"neutral","sentiment_score":0.011235113255679607}],"sentiment":"neutral","sentiment_score":0.011235113255679607,"channel":0,"num_words":1,"start":31.460001,"end":31.960001},{"sentences":[{"text":"2762.","start":32.260002,"end":33.46,"sentiment":"neutral","sentiment_score":0.005563563667237759},{"text":"It's postal code.","start":33.46,"end":34.68,"sentiment":"neutral","sentiment_score":0.008158303486804167}],"sentiment":"neutral","sentiment_score":0.007509618531912565,"channel":1,"num_words":4,"start":32.260002,"end":34.68},{"sentences":[{"text":"Okay.","start":36.1,"end":36.6,"sentiment":"neutral","sentiment_score":0.014184042811393738},{"text":"Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762?","start":37.14,"end":46.185,"sentiment":"neutral","sentiment_score":0.013098381563193269}],"sentiment":"neutral","sentiment_score":0.013206947688013315,"channel":0,"num_words":10,"start":36.1,"end":46.185},{"sentences":[{"text":"Yeah.","start":46.455,"end":46.695,"sentiment":"neutral","sentiment_score":0.022501058876514435},{"text":"Yeah.","start":46.695,"end":47.195,"sentiment":"neutral","sentiment_score":0.02931780181825161}],"sentiment":"neutral","sentiment_score":0.025909430347383022,"channel":1,"num_words":2,"start":46.455,"end":47.195},{"sentences":[{"text":"Okay.","start":47.045002,"end":47.545002,"sentiment":"neutral","sentiment_score":0.037791550159454346},{"text":"Is it okay","start":48.085,"end":48.725002,"sentiment":"neutral","sentiment_score":0.05380764355262121}],"sentiment":"neutral","sentiment_score":0.04980362020432949,"channel":0,"num_words":4,"start":47.045002,"end":48.725002},{"sentences":[{"text":"Mission.","start":48.535004,"end":49.035004,"sentiment":"neutral","sentiment_score":0.06574146449565887}],"sentiment":"neutral","sentiment_score":0.06574146449565887,"channel":1,"num_words":1,"start":48.535004,"end":49.035004},{"sentences":[{"text":"if I put you on hold?","start":48.725002,"end":49.685,"sentiment":"neutral","sentiment_score":0.013878172729164362},{"text":"Let me just check the address.","start":49.685,"end":51.145,"sentiment":"neutral","sentiment_score":0.010975085198879242},{"text":"Okay.","start":53.365,"end":53.865,"sentiment":"neutral","sentiment_score":0.03654781356453896}],"sentiment":"neutral","sentiment_score":0.014282104702523122,"channel":0,"num_words":13,"start":48.725002,"end":53.865},{"sentences":[{"text":"Yeah.","start":122.53999,"end":123.03999,"sentiment":"neutral","sentiment_score":0.039644621312618256}],"sentiment":"neutral","sentiment_score":0.039644621312618256,"channel":1,"num_words":1,"start":122.53999,"end":123.03999},{"sentences":[{"text":"Hello?","start":123.229996,"end":123.55,"sentiment":"neutral","sentiment_score":0.0402529239654541},{"text":"Yeah.","start":123.55,"end":123.95,"sentiment":"neutral","sentiment_score":0.10145531594753264},{"text":"Thank you for waiting.","start":123.95,"end":124.91,"sentiment":"positive","sentiment_score":0.34182655066251755},{"text":"Is it, Scofield?","start":124.99,"end":126.45,"sentiment":"neutral","sentiment_score":0.08401040608684222},{"text":"33 Simon Street, Scofield?","start":127.165,"end":128.94499,"sentiment":"neutral","sentiment_score":0.02196996845304966}],"sentiment":"neutral","sentiment_score":0.1422250411258294,"channel":0,"num_words":13,"start":123.229996,"end":128.94499},{"sentences":[{"text":"Yeah.","start":129.465,"end":129.785,"sentiment":"neutral","sentiment_score":0.03443917632102966},{"text":"It's near Scoopil, but basically","start":129.785,"end":131.485,"sentiment":"neutral","sentiment_score":0.037094198167324066}],"sentiment":"neutral","sentiment_score":0.036651694526275,"channel":1,"num_words":6,"start":129.465,"end":131.485},{"sentences":[{"text":"Mhmm.","start":131.325,"end":131.825,"sentiment":"neutral","sentiment_score":0.03261873126029968}],"sentiment":"neutral","sentiment_score":0.03261873126029968,"channel":0,"num_words":1,"start":131.325,"end":131.825},{"sentences":[{"text":"it's at Talavong.","start":131.545,"end":132.36499,"sentiment":"neutral","sentiment_score":0.039604698618253074},{"text":"We call it Talavong, but you can call it Scoopil as well.","start":132.58499,"end":135.465,"sentiment":"neutral","sentiment_score":0.070681592139105},{"text":"Yeah.","start":135.465,"end":135.965,"sentiment":"neutral","sentiment_score":0.03165152296423912},{"text":"Because","start":136.50499,"end":137.00499,"sentiment":"neutral","sentiment_score":0.015152424573898315}],"sentiment":"neutral","sentiment_score":0.05963512641542098,"channel":1,"num_words":17,"start":131.545,"end":137.00499},{"sentences":[{"text":"Yeah.","start":136.765,"end":137.265,"sentiment":"neutral","sentiment_score":0.023858701810240746}],"sentiment":"neutral","sentiment_score":0.023858701810240746,"channel":0,"num_words":1,"start":136.765,"end":137.265},{"sentences":[{"text":"both the suburbs 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The agent provided information on charges and the installation process, including the need for a device wait. The customer was given information on discounts and router availability, and was offered a discount for a new router and a one-year contract. The agent also provided information on speed and the need for a device wait. The customer was advised to sign up for a service and given instructions on accessing the discount."},"intents":{"segments":[{"text":"Actually, ma'am, I want to install a new connection at my apartment flat. So I need to know some of the packages that you have available at the moment. Okay.","start_word":19,"end_word":48,"intents":[{"intent":"Install new connection","confidence_score":0.17921376}]},{"text":"May I have your full address, please, to check? Yes.","start_word":49,"end_word":58,"intents":[{"intent":"Check address","confidence_score":0.2761867},{"intent":"Check address","confidence_score":0.7305858}]},{"text":"for the plans, please, have you tried to visit our website or not yet? Because Not not yet.","start_word":174,"end_word":191,"intents":[{"intent":"Check website","confidence_score":0.6211627}]},{"text":"Because activating a service is processed via our website. So once you put up an order via our website and once it's successful, we'll then activate the service within the day.","start_word":197,"end_word":227,"intents":[{"intent":"Activate service","confidence_score":0.08031619}]},{"text":"So, actually, it depends on the contract that you'll be selecting as well.","start_word":308,"end_word":320,"intents":[{"intent":"Check contract","confidence_score":0.22926863}]},{"text":"We have the six months contract, Okay. twelve months, or twenty four months contract, or no contract at all. So for the six month contract, it has six months five months 15 discount and first month free. That work as well with the twelve month and twenty four month contract including mhmm.","start_word":322,"end_word":373,"intents":[{"intent":"Confirm contract details","confidence_score":0.026658375}]},{"text":"For the twelve month contract, that is one year, you'll be having your free router, Okay.","start_word":687,"end_word":702,"intents":[{"intent":"Mention company","confidence_score":0.000006078657}]},{"text":"the package then then then we are talking about the what will be the monthly charges of the package? Under twelve month contract?","start_word":711,"end_word":733,"intents":[{"intent":"Ask about monthly charges","confidence_score":0.010608893}]},{"text":"The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available. It depends on the speed that you want. What's the minimum speed that you're offering?","start_word":752,"end_word":789,"intents":[{"intent":"Confirm plan speed","confidence_score":0.085069485}]},{"text":"Yeah. 25 unlimited. And we also have the standard one, K. yeah, which is $79.95.","start_word":834,"end_word":848,"intents":[{"intent":"Ask about unlimited data","confidence_score":0.08635084}]},{"text":"Do you want me to send the website Yeah. to Sure.","start_word":849,"end_word":859,"intents":[{"intent":"Identify website","confidence_score":0.00034929469},{"intent":"Suggest email","confidence_score":0.0002798974}]},{"text":"Because your address is showing Super Network, Yeah. not NBN. Yeah. We don't have the NBM in our Mm-mm. apartment in our building. H 0 3. So Yeah.","start_word":942,"end_word":969,"intents":[{"intent":"Clarify location","confidence_score":0.00019681787}]},{"text":"received the SMS message that I sent you Okay. Yeah.","start_word":1023,"end_word":1032,"intents":[{"intent":"Suggest sms","confidence_score":0.0035530156}]},{"text":"the first six months, it's gonna charge you $77, then it will then 90 the device will be free. Any other charges?","start_word":1427,"end_word":1448,"intents":[{"intent":"Inquire about charges","confidence_score":0.046786696}]},{"text":"What are the charges There's for the express and normal a delivery? yeah.","start_word":1564,"end_word":1576,"intents":[{"intent":"Request information about delivery charges","confidence_score":0.00036224342}]},{"text":"This website, the that one you have that I texted you. Mhmm.","start_word":1656,"end_word":1667,"intents":[{"intent":"Request website ordering assistance","confidence_score":0.000013671198},{"intent":"Request email address","confidence_score":0.00033786285}]},{"text":"So we can check the address first if that's available under Airtel, if we Okay.","start_word":1864,"end_word":1878,"intents":[{"intent":"Check address","confidence_score":0.01966496}]},{"text":"So initially, I have to pay the first month fee if I'm going to select the any of the package.","start_word":2043,"end_word":2062,"intents":[{"intent":"Pay fee","confidence_score":0.009598312}]},{"text":"So I found a router in my building. The previous the rental maybe has left it here. Does it work for the same connection or I need to buy a new one? Is it mounted on your wall? No.","start_word":2183,"end_word":2221,"intents":[{"intent":"Streamline router installation","confidence_score":0.0000023927482}]},{"text":"This model number you can send is Archa? it to my email. Yeah. Do you Sure. have the router Yeah. I have a router in my hand. now? Okay. May I know the brand and model brand and model of the router?","start_word":2347,"end_word":2388,"intents":[{"intent":"Gather router model information","confidence_score":0.0008576408}]},{"text":"Let me just check. Does it has a w a n port at the Sorry? back of it? Sorry?","start_word":2514,"end_word":2532,"intents":[{"intent":"Check router compatibility","confidence_score":0.09260638}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.1812615990638733},{"text":"Good morning. This is Maureen from Erto tech support. How Good can morning, I assist ma'am.","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.5043863654136658},{"text":"you today? Actually, ma'am, I want to install a new connection at my apartment flat. So I need to know some of the packages that you have available at the moment. Okay. May I have your full address, please, to check? Yes. The 20 network. flat number 208 and 2088. thirty three 33? thirty three Simon Simon Street, Tullahong Mhmm. 2762. It's postal code. Okay. Unit 28208 Slash 33 Simon Street, Tullahong, NSW 2762? Yeah. Yeah. Okay. Is it okay Mission. if I put you on hold? Let me just check the address. Okay. Yeah. Hello? Yeah.","start_word":17,"end_word":113,"sentiment":"neutral","sentiment_score":0.02862090803682804},{"text":"Thank you for waiting.","start_word":114,"end_word":117,"sentiment":"positive","sentiment_score":0.34844672679901123},{"text":"Is it, Scofield? 33 Simon Street, Scofield? Yeah. It's near Scoopil, but basically Mhmm. it's at Talavong. We call it Talavong, but you can call it Scoopil as well. Yeah. Because Yeah. both the suburbs are Mhmm. adjacent to one Okay. So upon checking the address, a Supa Network is available. another. K. So Thank you. for the plans, please, have you tried to visit our website or not yet? Because Not not yet. Not yet. yeah. Not yet. Because activating a service is processed via our website. So once you put up an order via our website and once it's successful, we'll then activate the service within the day. So for the plan speed, we have the our cheapest one is 25 MBPS, which is, $69.95 per month. Then we also have the standard one, which is 50 MBPS. It says $79.95 per month. Then the Superfamily FiberBoost, it's it's 500 MBPS. It's $89.95 per month. Then we also have seven hundred fifty and one thousand MBPS. Do we have any end of season sale or the any student package? You mean a discount? Yeah. It's gone on. Yeah. So, actually, it depends on the contract that you'll be selecting as well. We have the six months contract, Okay. twelve months, or twenty four months contract, or no contract at all. So for the six month contract, it has six months five months 15 discount and first month free. That work as well with the twelve month and twenty four month contract including mhmm. Can you just But tell me yeah. Yeah. Yeah. Just one. Can you just tell me the I just need to note down the updated contract. Okay. Let's talk about six months contract. What what what was you offering in six months? Yeah. For the six months, it's five months 15% discount and first month free. But in the twelve month and twenty four month contract, we have a free router included, which is you don't need to buy a router because and if you choose twelve month or twenty four month contract, the router is free. And six months and six months 15% discount and first month free as well. But for the cancellation, if you'll be canceling within the contract term, there's a a $132 cancellation fee. Okay. And, there and you need to settle your final bill, which is your outstanding bill and a thirty day notice. But if no contract, it has a connection fee of $45, but no cancellation fee if ever since You're talking about you selected no contract. the no No contract. In contract. fact, no Mhmm. contract. Okay. So there Mhmm. will be the auto fee as well. Mhmm. What's the auto fee and the charges? For the router fee, we have the our cheapest one is $139.0.95. $139. Okay. Yeah. It's a router If fee. yeah. The router That's the router will fee okay. if ever. If I if I cancel the package at any time on the plan any time, so the router will be mine or I have to return the router as well. Yeah. So if you're under no contract, yeah, you can cancel Okay. anytime as long as the outstanding balance is settled. Mhmm. Okay. Yeah. Mhmm. So is the okay. If I'm doing the contract of one year, what will be the package, the LEDs and the other facilities? For the twelve month contract, that is one year, you'll be having your free router, Okay. six months, 15% discount, and first month What's free. the package then then then we are talking about the what will be the monthly charges of the package? Under twelve month contract? Yeah. What do you mean fee? The monthly The monthly fee? charges. Yeah. Yeah. The monthly Yeah. charges. The monthly charges, it is depends on the plan that you'll be selecting, the plan speed, because we have five different plans available. It depends on the speed that you want. What's the minimum speed that you're offering? We have 25 MBPS, Okay. which is $69.95 per month. $59. But yeah. 69. Okay. Yeah. But less 15% discount since you're Done. under twelve month contract, if ever. Okay. It'll be $59.45 per Fifty month nine only. 0.45. Okay. Mhmm. And unlimited data? Yeah. 25 unlimited. And we also have the standard one, K. yeah, which is $79.95. Do you want me to send the website Yeah. to Sure. this You can send me the number it's so a that bit yeah. I was referring you have sorry. Yeah. I was referring to website, but it was not quite understandable because there was a lot of things that was offering on the website. So I was Mhmm. a bit confused. So it shows the NBN network plan as we do our building does not have an NBN. So that must be the private network plans. Private network plans Yes. was showing. Because your address is showing Super Network, Yeah. not NBN. Yeah. We don't have the NBM in our Mm-mm. apartment in our building. H 0 3. So Yeah. it shows a lot of NBM community. What is that one? The DG fiber network, like Mhmm. Gigafy. But yeah. What what are these what are these things? But for your address, the Supa network is available at your address. Okay. Super Mhmm. network. Yeah. It's a super Yeah. network. Have you Yeah. received the SMS message that I sent you Okay. Yeah. to I this received number? it. Yeah. Yeah. So that you have a reference as well while I'm discussing. So you're allowed me to try three different 50% for the six months including the first three months. So it's a let's see. 5050% discount for the month six months including the first monthly. Yeah. That is if you select the six month, twelve month, or twenty four month contract. Okay. The Mhmm. device will be free on on this one. Yeah. And you'll also see there the different plan speed that we have and the prices as long as the discounted prices. Okay. It says a family of three to five users for email surfacing and web and streaming. So what does it mean? Just an email surfing and web because we have the users and the like, we have the three laptops at home or one TV. May I know how many of you will be using the Internet if ever? Yeah. We have a family of four. So we have So the I cell phones, yeah. I TV, laptop. mhmm. Okay. So I think the standard one will work. But if you want, like, a faster speed than the standard one, you can proceed with the SupaFamily, which is 500 MBPS. K.","start_word":118,"end_word":1246,"sentiment":"neutral","sentiment_score":0.029221837945031685},{"text":"It's a That's super fanning.","start_word":1247,"end_word":1251,"sentiment":"positive","sentiment_score":0.3521517515182495},{"text":"more faster than the standard one. Because So it has a 70 the standard six. one is Yeah. sometimes for easy surfing only, standard streaming. But if you want, like, a four k quality or you stream movies, I suggest you go to the 500 over 500 MBPS. Okay. So that will be the better one.","start_word":1252,"end_word":1307,"sentiment":"neutral","sentiment_score":0.16152676939964294},{"text":"That is super family.","start_word":1308,"end_word":1311,"sentiment":"positive","sentiment_score":0.42947807908058167},{"text":"Yeah. It That cost is the the 70 Super Factory six of Fiverr yeah. Boost. That cost almost $77 per month Yeah. with the The one year with the one original year contract. Yeah. Yes. yeah. The original price is $89.95. But if you proceed under contract, the first six months will be $76.95 only. Mhmm. But But the after first six three months months. First three months. yep. Plus first three months. Okay. Then it will be the $90 almost Yeah. for the rest of the After nine the months. discounted mhmm. After the Okay. six months, it'll be back to its original price, which is $89.95. Okay. That's almost $90.90 dollar. So Yeah. the first six months, it's gonna charge you $77, then it will then 90 the device will be free. Any other charges? The installation for something like that? Any other charges? Yeah. I That's already included want to. as the contract. So I'm ready. And how Mhmm. many days it it will take to install? For the activation, it only takes with within twenty four hours or within this day, but What about you still what about need the to device wait, arrival? yeah, Yeah. you still need to wait for the router. For the standard postage, the router usually takes three to five business days, Okay. but you can we can do it via express postage, but there's an additional charges. It will only take one to three days. Actually, it really depends on the courier. What are the charges There's for the express and normal a delivery? yeah. So for the standard postage, it's $20 delivery fee. But if it's express postage, $30. Okay. Oh, really? Sure. Sorry? What about the express? Yeah. For the express postage, it's $30. Okay. Okay. Okay. Mhmm. Okay. Actually, I think you can also see it once you Okay. proceed to order. It it will ask the website will ask you if it's a standard or express delivery. Okay. Okay. Mhmm. So I have to place order on the website Yes. This website, the that one you have that I texted you. Mhmm. that you have sent me. Okay. Mhmm. So okay. Any additional Yeah. information Yeah. that But, you want to share? actually, if you're not sure about the speed, you can proceed with the standard one first. Then Mhmm. we'll see if if the Internet is slow or you're not the standard one is not good Okay. for you. We can upgrade it anytime. Do we have any student discount I'm sorry? here? Do we have any student discount here? You mean discount? Yeah. Discount. Any additional discount on it? Because I have seen multiple Yeah. As of plans for multiple vendors. That's why I'm asking that. Do we have any standard or this is the final discount that you're offering? as of the moment, the discount that we're offering is what you see on our website only. Okay. Yeah. Okay. We do not have additional No. I need discount. okay. What if if I'm changing my address? So let's say I'm switching my address to somewhere else. So this connection will be move with me or I have to abolish the contract here? Like, your changing address within the contract term? Yeah. Yeah. Yeah. Yeah. Yeah. So we can check the address first if that's available under Airtel, if we Okay. can service to that address. Yeah. But if not, we're going to proceed to cancel the account if ever. K. Okay. So if it's available Yeah. But in that area, Mhmm. That's then correct. the contract will be continued by switching K. just Mhmm. the address. So Mhmm. do is it any We additional can charges to to switch the address? Is is there any charges on the switching of check the address? the new address. No. There's no charges with that. Okay. It really depends on the new address because sometimes Okay. there's a new connection fee, but Okay. that's with the network, not Okay. with us, Ertel. Like, it it's it's the property manager who should settle that one if ever you're a tenant only. Okay. Mhmm. Okay. It's a new connection fee. If that's the case, if ever the address is new or it's the first time that the that address will be connecting to an Internet. Okay. I got it. So initially, I have to pay the first month fee if I'm going to select the any of the package. So the package that is for the one unit, definitely for the because you're you're not offering the device for six months contract? The The you device mean the router? is free. Yeah. Yeah. The router is free under twelve or twenty four month contract. Okay. Not less than twelve months. Okay. Sorry? So initial not less than twelve months contract. Yeah. Yeah. So initially, I have to pay the fee of the package and the plan that I'm going to select, plus the the additional charges will be the courier charges, 20 or the $30. No any other charges? No any other charges? Yeah. No other charges than that. Your unit number is 208. Right? Yes. We did. Mhmm. So I found a router in my building. The previous the rental maybe has left it here. Does it work for the same connection or I need to buy a new one? Is it mounted on your wall? No. It's a the portable router with antenna four. I found it in my building. It was already installed here. Maybe I don't know which connection they have they were using, but they left the router here. Okay. We can check that router if that's compatible. Because for the router, we need the router to be compatible with optic fiber grid connection. How can I share Yeah. So with you? yeah. We What's can check that first. And the if it's not, yeah, you'll be needing a it's new one. used yeah. It's used it's the link on the router. Keep the link Sir, and okay. How can I share the picture with you, the router, if you have any serial number or something like that? This model number you can send is Archa? it to my email. Yeah. Do you Sure. have the router Yeah. I have a router in my hand. now? Okay. May I know the brand and model brand and model of the router? Yes. It's in the TP Link. TP Link on TP the router. Link. Mhmm. The model number is Archer, a r c h Archer. e r, a six. Archer a six. Alpha six a six. Sorry. Archer A six. a six. Yeah. It's model. Let Is it a Wi Fi six router or a dual band router? me check. It's Wi Fi router. Yeah. AC 1,200 m u. Mimo Wi Fi router is taken on the back of the router. Sorry. It's TP Wi Fi Link router. Archer Yeah. Apex Yeah. Wi Fi A router a c a c 1,200 m u. 1,200 m u. Wi Fi router. AC? So it's AC 100? 1200. Okay. 120. It's Tippelink Archer a 6AC1200 Wi Fi router. Yeah. Let me just check. Does it has a w a n port at the Sorry? back of it? Sorry? Does does it has a w a n port I could check. at the back of it? Just w a n one It's nine port. one yeah. It's WAN, w a n WAN. That is LAN one, Yeah. two, three, four. Yes. There's a LAN K. port. Upon checking here, it's compatible with Okay. the Thank service, you. but we have to confirm that first because we encounter it as well with other customer that for some reason it's not establishing a connection. Might be it's still locked with its previous Okay. ISP, or we Okay. cannot configure it manually. Okay. But I'll guide you with that. We'll can check. Okay. Now what's the procedure to to get it check with the compatibility? Actually, we'll we'll tell that one after the if you sign up for a service, that's the time we can check the router's compatibility. Okay. Okay. Now Because we So are we cannot check yeah. yeah. We cannot check it if you do not have the credentials, which is the Exactly. PPPOE Exactly. username and password. That's only given once the service is activated. Okay. Now if if I have I have the router, now we are not going for the any contract for the one year or something like that because I have already routed. And then what will be the charges? The charges will be the same. The discount or No no contract? the yeah. With the no contract, what will be the charges? Yeah. For the no contract, the charges is the no contract, which is a connection fee of $45, and the plan that you'll be selecting to its original price, No discount. Okay. So no discount. Mhmm. Is Yeah. the contract if I'm doing the contract for the six months, then again, there will be no discount? For the six months, there's five months 15% discount and a connection fee of $20 plus free month first free month. First three months, that the charges will be One month. Mhmm. the one Mhmm. One month month will be fee. free. One month Mhmm. free. Okay. The rest of the Five five months months. will will be the 15% Yeah. discount. Yeah. 15% And discount. a collection fee of $20. The connection fee, the $20. Okay. Mhmm. What does You it can mean also the connection fee? see a connection fee, which is for activating the service. We'll be Okay. charging you That for was that not one. that was not included on the contract. Twelve months. If Yeah. I'm Or handling 20 the contract, four. then that was not included in that in that plan. If I'm in the contract, then the connection fee was not included. Okay? Is it so? Yeah. If you'll be selecting twelve or twenty four month. Okay. Then there will be no contract no installation fee, connection Actually, for your reference, you can also see this at the website that I sent fee. you. Okay. Just Okay. Sure. scroll it down. Mhmm. Okay. Then you'll Okay. Okay. see select your Supa Networks contract. Okay, ma'am. Okay, Mhmm. ma'am. I will definitely For have see you. for you to have a reference. Yeah. Okay.","start_word":1312,"end_word":3067,"sentiment":"neutral","sentiment_score":-0.0002919992417148002},{"text":"Thank you so much, ma'am, for your precious time and guidance.","start_word":3068,"end_word":3078,"sentiment":"positive","sentiment_score":0.5400747060775757},{"text":"Mhmm. I will let you know. Once I'm I'll send the package, then I'll let you know. Mhmm. Yeah. Sure. Just give us a callback then if you have other other question. Okay. Okay. Okay.","start_word":3079,"end_word":3113,"sentiment":"neutral","sentiment_score":0.15457265079021454},{"text":"Thank you. Thank you so much, ma'am. Thank You're you. welcome. Bye. Have a great Bye day. bye. Have a good day. Thank you.","start_word":3114,"end_word":3137,"sentiment":"positive","sentiment_score":0.6268300140897433}],"average":{"sentiment":"neutral","sentiment_score":0.028164442491754343}}}}