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Let me just check your account. Hello, Bulahi? Yes. Thank you for waiting. So we already did submit a log log a ticket quote to the Supa Network regarding your concern. So for your ticket ID, for your reference, it's 70340. So mhmm. Okay. Sure. Yeah. So what will happen now is we'll just wait for the super network response, usually, usually, within this day for them to check if there's a network fault on their end why this is happening. It's 703 40. Sorry? This is the ticket ID number for regarding your issue about the intermittent dropped out of Internet service. Yeah. So we'll just wait for the Supa network response for them to check if there's a network fault why this is happening, then we'll get back to you then once we hear an update from them. Or Usually, within this day. Yeah. And if we'll be needing an additional information on your end, I'll email you. I'll try to do that email. Yep. Let me just check. Actually, I did not receive any oh, yeah. There you go. I received a picture. Mhmm. We're we're did not register your number yet. So you're still with your previous, yeah, previous previous provider. Mhmm. Yeah. I understand. Okay then. I'll get back to you. 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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nYou're still having issues with your Internet, the intermittent stop out? Okay. Hang on. Let me just check your account. Hello, Bulahi?\n\nYes. Thank you for waiting. So we already did submit a log log a ticket quote to the Supa Network regarding your concern. So for your ticket ID, for your reference, it's 70340. So mhmm.\n\nOkay. Sure. Yeah. So what will happen now is we'll just wait for the super network response, usually, usually, within this day for them to check if there's a network fault on their end why this is happening. It's 703 40.\n\nSorry? This is the ticket ID number for regarding your issue about the intermittent dropped out of Internet service. Yeah. So we'll just wait for the Supa network response for them to check if there's a network fault why this is happening, then we'll get back to you then once we hear an update from them. Or Usually, within this day.\n\nYeah. And if we'll be needing an additional information on your end, I'll email you. I'll try to do that email. Yep. Let me just check.\n\nActually, I did not receive any oh, yeah. There you go. I received a picture. Mhmm. We're we're did not register your number yet.\n\nSo you're still with your previous, yeah, previous previous provider. Mhmm. Yeah. I understand. Okay then.\n\nI'll get back to you. 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still with your previous, yeah, previous previous provider.","start":450.935,"end":457.8,"sentiment":"neutral","sentiment_score":-0.022436801716685294},{"text":"Mhmm.","start":480.085,"end":480.585,"sentiment":"neutral","sentiment_score":-0.2488162666559219},{"text":"Yeah.","start":487.98,"end":488.45694,"sentiment":"neutral","sentiment_score":-0.08467549085617065},{"text":"I understand.","start":488.61694,"end":489.35693,"sentiment":"neutral","sentiment_score":-0.08568806573748589},{"text":"Okay then.","start":490.13693,"end":491.03693,"sentiment":"neutral","sentiment_score":0.24815841764211655}],"sentiment":"neutral","sentiment_score":-0.014557441929355264,"num_words":16,"start":450.935,"end":491.03693},{"sentences":[{"text":"I'll get back to you.","start":491.17694,"end":492.63693,"sentiment":"neutral","sentiment_score":0.273073810338974},{"text":"Goodbye for 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I think I'm getting frustrated, you know, for customer service customer support in terms of the if if I'm not able to get good service, I think I will need to back out because I can't I couldn't work today at home. I pay for it. If I don't work, how can I pay for my Internet? Yes. I'm still having issues with you. Alright. Thank you. No. Just so so let me write it down. 7 0 yeah. And also, I cannot even write because I have English in my heart. 7 zero what's the number? Yes. That's what? The reference number? What number is this? Okay. Okay. Okay. When will you get back to me? Within the day. Okay. You saw my email. Right? You saw the pictures I sent. Okay. So I can I check with you? Do you did you check my mobile as well, or it's still with my Vodafone? My okay. Okay. Thank you. Yeah. Because, yeah, I need a good service. If if Aetna cannot provide me a good service, then I don't have I'm not obligated to be with you because it's just a new contract. And if you cannot if if I cannot work, then it's how can I pay at the end of the month or at the end of the you know? It's not not possible if my work is being disrupted or disrupted. You understand? Yeah. Yeah. Thank you so much. Alright. Thank you, Martin. This morning. Thank 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Maureen. I think I'm getting frustrated, you know, for customer service customer support in terms of the if if I'm not able to get good service, I think I will need to back out because I can't I couldn't work today at home. I pay for it. If I don't work, how can I pay for my Internet? Yes.\n\nI'm still having issues with you. Alright. Thank you. No. Just so so let me write it down.\n\n7 0 yeah. And also, I cannot even write because I have English in my heart. 7 zero what's the number? Yes. That's what?\n\nThe reference number? What number is this? Okay. Okay. Okay.\n\nWhen will you get back to me? Within the day. Okay. You saw my email. Right?\n\nYou saw the pictures I sent. Okay. So I can I check with you? Do you did you check my mobile as well, or it's still with my Vodafone? My okay.\n\nOkay. Thank you. Yeah. Because, yeah, I need a good service. If if Aetna cannot provide me a good service, then I don't have I'm not obligated to be with you because it's just a new contract.\n\nAnd if you cannot if if I cannot work, then it's how can I pay at the end of the month or at the end of the you know? It's not not possible if my work is being disrupted or disrupted. You understand? Yeah. Yeah.\n\nThank you so much. Alright. Thank you, Martin. This morning. Thank you.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":6.72,"end":7.54,"sentiment":"neutral","sentiment_score":0.20841610431671143},{"text":"I think I'm getting frustrated, you know, for customer service customer support in terms of the if if I'm not able to get good service, I think I will need to back out because I can't I couldn't work today at home.","start":9.76,"end":27.994999,"sentiment":"negative","sentiment_score":-0.5356867228235517},{"text":"I pay for it.","start":28.855,"end":30.475,"sentiment":"negative","sentiment_score":-0.3506045266985893},{"text":"If I don't work, how can I pay for my Internet?","start":31.15,"end":33.81,"sentiment":"negative","sentiment_score":-0.34178081967613916},{"text":"Yes.","start":39.87,"end":40.27,"sentiment":"neutral","sentiment_score":-0.049704283475875854}],"sentiment":"negative","sentiment_score":-0.45489535927772523,"num_words":60,"start":6.72,"end":40.27},{"sentences":[{"text":"I'm still having issues with 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Good afternoon. This is Maureen from Airtel tech support. How can\n\nChannel 1: Hi,\n\nChannel 0: I assist\n\nChannel 1: Maureen.\n\nChannel 0: you today?\n\nChannel 1: I think I'm getting frustrated, you know, for customer service customer support in terms of the if if I'm not able to get good service, I think I will need to back out because I can't I couldn't work today at home. I pay for it. If I don't work, how can I pay for my Internet?\n\nChannel 0: Okay. You're still having issues with your Internet, the intermittent\n\nChannel 1: Yes. I'm\n\nChannel 0: stop\n\nChannel 1: still\n\nChannel 0: out?\n\nChannel 1: having issues with you.\n\nChannel 0: Okay. Hang on. Let me just check your account.\n\nChannel 1: Alright. Thank you.\n\nChannel 0: Hello, Bulahi?\n\nChannel 1: No.\n\nChannel 0: Yes. Thank you for waiting. So we already did submit a log log a ticket quote to the Supa Network regarding your concern. So for your ticket ID, for your reference, it's 70340.\n\nChannel 1: Just\n\nChannel 0: So\n\nChannel 1: so so let me write it down.\n\nChannel 0: mhmm. Okay.\n\nChannel 1: 7\n\nChannel 0: Sure.\n\nChannel 1: 0 yeah. And also, I cannot even write because I have English in my heart.\n\nChannel 0: Yeah. So what will happen now is we'll just wait for the super network response, usually, usually, within this day for them to check if there's a network fault\n\nChannel 1: 7\n\nChannel 0: on their\n\nChannel 1: zero\n\nChannel 0: end why\n\nChannel 1: what's\n\nChannel 0: this is\n\nChannel 1: the number?\n\nChannel 0: happening. It's 703\n\nChannel 1: Yes.\n\nChannel 0: 40.\n\nChannel 1: That's what? The reference number?\n\nChannel 0: Sorry?\n\nChannel 1: What number is this?\n\nChannel 0: This is the ticket ID number for regarding your issue about the intermittent dropped out\n\nChannel 1: Okay.\n\nChannel 0: of Internet service.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So we'll just wait for the Supa network response for them to check if there's a network fault why this is happening,\n\nChannel 1: Okay.\n\nChannel 0: then we'll get back to you then once we hear an update from them.\n\nChannel 1: When will you get\n\nChannel 0: Or\n\nChannel 1: back to me?\n\nChannel 0: Usually, within this day.\n\nChannel 1: Within the day.\n\nChannel 0: Yeah. And if we'll be needing an additional information on your end, I'll email you.\n\nChannel 1: Okay. You saw\n\nChannel 0: I'll\n\nChannel 1: my\n\nChannel 0: try\n\nChannel 1: email.\n\nChannel 0: to do\n\nChannel 1: Right?\n\nChannel 0: that email.\n\nChannel 1: You saw the\n\nChannel 0: Yep.\n\nChannel 1: pictures I sent.\n\nChannel 0: Let me just check. Actually, I did not receive any oh, yeah. There you go. I received a picture.\n\nChannel 1: Okay. So I\n\nChannel 0: Mhmm.\n\nChannel 1: can I check with you? Do you did you check my mobile as well, or it's still with my Vodafone?\n\nChannel 0: We're we're did not register your number yet. So you're still with your\n\nChannel 1: My okay. Okay.\n\nChannel 0: previous, yeah,\n\nChannel 1: Thank\n\nChannel 0: previous\n\nChannel 1: you.\n\nChannel 0: previous\n\nChannel 1: Yeah.\n\nChannel 0: provider.\n\nChannel 1: Because, yeah, I need a good service. If if Aetna cannot provide me a good service, then I don't have I'm not obligated to be with you because it's just a new contract. And if you cannot if if I cannot work, then it's how can I pay at the end of the month or at the end of the you know? It's\n\nChannel 0: Mhmm.\n\nChannel 1: not not possible if my work is being disrupted or disrupted. You understand?\n\nChannel 0: Yeah. I understand.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Okay\n\nChannel 1: Thank\n\nChannel 0: then.\n\nChannel 1: you so much.\n\nChannel 0: I'll get back to you.\n\nChannel 1: Alright. Thank\n\nChannel 0: Goodbye\n\nChannel 1: you, Martin.\n\nChannel 0: for now.\n\nChannel 1: This morning. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.09436292946338654},{"text":"Good afternoon.","start":2.1599998,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.28069112449884415},{"text":"This is Maureen from Airtel tech support.","start":2.96,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.20097453679357255},{"text":"How can","start":6.3199997,"end":6.72,"sentiment":"neutral","sentiment_score":0.1860780566930771}],"sentiment":"neutral","sentiment_score":0.2028935874501864,"channel":0,"num_words":12,"start":1.68,"end":6.72},{"sentences":[{"text":"Hi,","start":6.72,"end":7.04,"sentiment":"neutral","sentiment_score":0.2197679877281189}],"sentiment":"neutral","sentiment_score":0.2197679877281189,"channel":1,"num_words":1,"start":6.72,"end":7.04},{"sentences":[{"text":"I 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out","start":376.18,"end":385.605,"sentiment":"neutral","sentiment_score":-0.05999044527610143}],"sentiment":"neutral","sentiment_score":-0.05999044527610143,"channel":0,"num_words":15,"start":376.18,"end":385.605},{"sentences":[{"text":"Okay.","start":385.29,"end":385.79,"sentiment":"neutral","sentiment_score":-0.03420932590961456}],"sentiment":"neutral","sentiment_score":-0.03420932590961456,"channel":1,"num_words":1,"start":385.29,"end":385.79},{"sentences":[{"text":"of Internet 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get","start":403.51,"end":404.31,"sentiment":"neutral","sentiment_score":0.032666551414877176}],"sentiment":"neutral","sentiment_score":0.032666551414877176,"channel":1,"num_words":4,"start":403.51,"end":404.31},{"sentences":[{"text":"Or","start":404.07,"end":404.47,"sentiment":"neutral","sentiment_score":0.02452629432082176}],"sentiment":"neutral","sentiment_score":0.02452629432082176,"channel":0,"num_words":1,"start":404.07,"end":404.47},{"sentences":[{"text":"back to me?","start":404.31,"end":405.29,"sentiment":"neutral","sentiment_score":0.02686712456246217}],"sentiment":"neutral","sentiment_score":0.02686712456246217,"channel":1,"num_words":3,"start":404.31,"end":405.29},{"sentences":[{"text":"Usually, within this day.","start":406.63,"end":408.57,"sentiment":"neutral","sentiment_score":0.019772269297391176}],"sentiment":"neutral","sentiment_score":0.019772269297391176,"channel":0,"num_words":4,"start":406.63,"end":408.57},{"sentences":[{"text":"Within the 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The representative informs the customer that a ticket has been submitted to the Supa Network and provides them with a reference number and a ticket ID. The representative assures the customer that they will get back to them with updates and that they will receive an email once they hear from the network shutdown team."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I Hi, assist Maureen. you today?","start_word":3,"end_word":17,"intents":[{"intent":"Assist customer support","confidence_score":0.2557195}]},{"text":"I pay for it. If I don't work, how can I pay for my Internet? Okay.","start_word":60,"end_word":75,"intents":[{"intent":"Pay for internet","confidence_score":0.35751888}]},{"text":"So we already did submit a log log a ticket quote to the Supa Network regarding your concern. So for your ticket ID, for your reference, it's 70340.","start_word":114,"end_word":141,"intents":[{"intent":"Submit ticket quote","confidence_score":0.22558379}]},{"text":"So we'll just wait for the Supa network response for them to check if there's a network fault why this is happening, Okay.","start_word":247,"end_word":269,"intents":[{"intent":"Check network fault","confidence_score":0.1645671}]},{"text":"then we'll get back to you then once we hear an update from them. When will you Or get back to me?","start_word":269,"end_word":290,"intents":[{"intent":"Get back to me","confidence_score":0.1443742}]},{"text":"And if we'll be needing an additional information on your end, I'll email you. Okay.","start_word":299,"end_word":313,"intents":[{"intent":"Contact speaker","confidence_score":0.0026652487}]},{"text":"Do you did you check my mobile as well, or it's still with my Vodafone?","start_word":360,"end_word":374,"intents":[{"intent":"Check mobile numbers","confidence_score":0.00025855555}]},{"text":"Because, yeah, I need a good service. If if Aetna cannot provide me a good service, then I don't have I'm not obligated to be with you because it's just a new contract. And if you cannot if if I cannot work, then it's how can I pay at the end of the month or at the end of the you know? It's Mhmm.","start_word":399,"end_word":462,"intents":[{"intent":"Pay contract for service","confidence_score":0.0002000097}]},{"text":"not not possible if my work is being disrupted or disrupted. You understand? Yeah.","start_word":463,"end_word":476,"intents":[{"intent":"Understand disconnection","confidence_score":0.19852412}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I Hi, assist Maureen. you today?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.19387640058994293},{"text":"I think I'm getting frustrated, you know, for customer service customer support in terms of the if if I'm not able to get good service, I think I will need to back out because I can't I couldn't work today at home. I pay for it. If I don't work, how can I pay for my Internet?","start_word":18,"end_word":74,"sentiment":"negative","sentiment_score":-0.4819851517677307},{"text":"Okay. You're still having issues with your Internet, the intermittent Yes. I'm stop still out? having issues with you. Okay. Hang on. Let me just check your account. Alright. Thank you. Hello, Bulahi? No. Yes. Thank you for waiting. So we already did submit a log log a ticket quote to the Supa Network regarding your concern. So for your ticket ID, for your reference, it's 70340. Just So so so let me write it down. mhmm. Okay. 7 Sure. 0 yeah.","start_word":75,"end_word":156,"sentiment":"neutral","sentiment_score":0.0036903060972690582},{"text":"And also, I cannot even write because I have English in my heart.","start_word":157,"end_word":169,"sentiment":"negative","sentiment_score":-0.3457956314086914},{"text":"Yeah. So what will happen now is we'll just wait for the super network response, usually, usually, within this day for them to check if there's a network fault 7 on their zero end why what's this is the number? happening. It's 703 Yes. 40. That's what? The reference number? Sorry? What number is this? This is the ticket ID number for regarding your issue about the intermittent dropped out Okay. of Internet service. Okay. Yeah. So we'll just wait for the Supa network response for them to check if there's a network fault why this is happening, Okay. then we'll get back to you then once we hear an update from them. When will you Or get back to me? Usually, within this day. Within the day. Yeah. And if we'll be needing an additional information on your end, I'll email you. Okay. You saw I'll my try email. to do Right? that email. You saw the Yep. pictures I sent. Let me just check. Actually, I did not receive any oh, yeah. There you go. I received a picture. Okay. So I Mhmm. can I check with you? Do you did you check my mobile as well, or it's still with my Vodafone? We're we're did not register your number yet. So you're still with your My okay. Okay. previous, yeah, Thank previous you. previous Yeah. provider. Because, yeah, I need a good service. If if Aetna cannot provide me a good service, then I don't have I'm not obligated to be with you because it's just a new contract. And if you cannot if if I cannot work, then it's how can I pay at the end of the month or at the end of the you know? 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Thank you.","start_word":499,"end_word":502,"sentiment":"positive","sentiment_score":0.5815023183822632}],"average":{"sentiment":"neutral","sentiment_score":-0.08200731484786324}}}}