{"metadata":{"transaction_key":"deprecated","request_id":"01a08dbe-6b38-7b61-a5a8-307357493405","sha256":"1cacd2bd4d1d32716a9491e137ce1d7b890144257dd879b25d215ff97dbd2f90","created":"2026-09-10T23:54:23.136Z","duration":50.975937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":192,"output_tokens":64},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":224,"output_tokens":224},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":224,"output_tokens":9}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good morning. Samir, it's Ronald from Cloud Solution IT. How are you doing today? Alright. Okay. That's wonderful. Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the comp Mhmm. Okay. Yes, sir. I'll I'll just make this thing quick, sir. Sir, this is regarding the introductory I'm sorry. That's that's alright.","confidence":0.99853516,"words":[{"word":"yeah","start":3.36,"end":3.6799998,"confidence":0.9382324,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1129055917263031},{"word":"good","start":3.6799998,"end":3.84,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3971952795982361},{"word":"morning","start":3.84,"end":4.34,"confidence":0.9970703,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.31136927008628845},{"word":"samir","start":5.2799997,"end":5.7599998,"confidence":0.8517253,"punctuated_word":"Samir,","sentiment":"positive","sentiment_score":0.4690791964530945},{"word":"it's","start":5.7599998,"end":6.2599998,"confidence":0.9975586,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.404474675655365},{"word":"ronald","start":6.56,"end":7.06,"confidence":0.95166016,"punctuated_word":"Ronald","sentiment":"positive","sentiment_score":0.4388071298599243},{"word":"from","start":7.2,"end":7.7,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.31081506609916687},{"word":"cloud","start":7.7599998,"end":8.16,"confidence":0.6816406,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.29660913348197937},{"word":"solution","start":8.16,"end":8.66,"confidence":0.9560547,"punctuated_word":"Solution","sentiment":"positive","sentiment_score":0.3496094346046448},{"word":"it","start":8.72,"end":9.22,"confidence":0.98217773,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.23166126012802124},{"word":"how","start":9.84,"end":10.0,"confidence":0.7182617,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.31878188252449036},{"word":"are","start":10.0,"end":10.16,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.32917577028274536},{"word":"you","start":10.16,"end":10.24,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3164524435997009},{"word":"doing","start":10.24,"end":10.48,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2933911681175232},{"word":"today","start":10.48,"end":10.98,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.25624045729637146},{"word":"alright","start":12.32,"end":12.639999,"confidence":0.9177246,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.3415500819683075},{"word":"okay","start":12.639999,"end":12.88,"confidence":0.9848633,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.5170236825942993},{"word":"that's","start":12.88,"end":13.12,"confidence":0.95874023,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.803622841835022},{"word":"wonderful","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"wonderful.","sentiment":"positive","sentiment_score":0.7425822615623474},{"word":"samir","start":14.384999,"end":14.785,"confidence":0.85807294,"punctuated_word":"Samir,","sentiment":"neutral","sentiment_score":0.232636496424675},{"word":"i","start":14.785,"end":14.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2344266027212143},{"word":"hope","start":14.865,"end":15.105,"confidence":1.0,"punctuated_word":"hope","sentiment":"neutral","sentiment_score":0.2179943770170212},{"word":"you","start":15.105,"end":15.184999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13884584605693817},{"word":"still","start":15.184999,"end":15.585,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.08010700345039368},{"word":"remember","start":15.585,"end":15.905,"confidence":0.99902344,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":0.10209918022155762},{"word":"the","start":15.905,"end":16.064999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.13042306900024414},{"word":"company","start":16.064999,"end":16.545,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.1781726032495499},{"word":"because","start":16.545,"end":16.865,"confidence":0.62841797,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.10467017441987991},{"word":"the","start":16.865,"end":17.025,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10429830849170683},{"word":"last","start":17.025,"end":17.185,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.06198422610759735},{"word":"time","start":17.185,"end":17.425,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.12238751351833344},{"word":"that","start":17.425,"end":17.585,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11338753998279572},{"word":"we","start":17.585,"end":17.824999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13546516001224518},{"word":"touched","start":17.824999,"end":18.145,"confidence":0.625,"punctuated_word":"touched","sentiment":"neutral","sentiment_score":0.1508028507232666},{"word":"base","start":18.145,"end":18.385,"confidence":0.9951172,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.15487392246723175},{"word":"with","start":18.385,"end":18.545,"confidence":0.99902344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14656417071819303},{"word":"you","start":18.545,"end":18.705,"confidence":0.923584,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.16112083196640015},{"word":"it","start":18.705,"end":18.785,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10055091977119446},{"word":"was","start":18.785,"end":19.105,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07076667249202728},{"word":"february","start":19.105,"end":19.605,"confidence":1.0,"punctuated_word":"February","sentiment":"neutral","sentiment_score":0.09126026928424837},{"word":"of","start":19.664999,"end":19.825,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11088555306196211},{"word":"this","start":19.825,"end":20.064999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11126241087913512},{"word":"year","start":20.064999,"end":20.564999,"confidence":0.9633789,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.12573763728141785},{"word":"and","start":21.025,"end":21.525,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.1085713431239128},{"word":"during","start":21.744999,"end":22.064999,"confidence":0.9160156,"punctuated_word":"during","sentiment":"neutral","sentiment_score":0.09610163420438766},{"word":"that","start":22.064999,"end":22.305,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08824656158685684},{"word":"time","start":22.305,"end":22.705,"confidence":0.9885254,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.08577302098274231},{"word":"i","start":22.705,"end":22.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09692226350307465},{"word":"was","start":22.865,"end":23.185,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.07586006820201874},{"word":"trying","start":23.185,"end":23.585,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.1057838574051857},{"word":"to","start":23.585,"end":23.825,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.115138441324234},{"word":"arrange","start":23.825,"end":24.224998,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":0.11155767738819122},{"word":"a","start":24.224998,"end":24.384998,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1365506947040558},{"word":"meeting","start":24.384998,"end":24.785,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.10474473983049391},{"word":"with","start":24.785,"end":24.945,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.1266210377216339},{"word":"you","start":24.945,"end":25.445,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1845589280128479},{"word":"together","start":25.825,"end":26.305,"confidence":0.8701172,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.1328892707824707},{"word":"with","start":26.305,"end":26.544998,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.14833146333694458},{"word":"my","start":26.544998,"end":26.785,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.1949772387742996},{"word":"cto","start":26.785,"end":27.285,"confidence":0.9889323,"punctuated_word":"CTO,","sentiment":"neutral","sentiment_score":0.16516712307929993},{"word":"mister","start":27.425,"end":27.825,"confidence":0.9904785,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.19466541707515717},{"word":"bajit","start":27.825,"end":28.325,"confidence":0.6225586,"punctuated_word":"Bajit","sentiment":"neutral","sentiment_score":0.14220957458019257},{"word":"singh","start":28.384998,"end":28.77,"confidence":0.9123535,"punctuated_word":"Singh,","sentiment":"neutral","sentiment_score":0.16051407158374786},{"word":"to","start":29.01,"end":29.25,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15498773753643036},{"word":"introduce","start":29.25,"end":29.75,"confidence":1.0,"punctuated_word":"introduce","sentiment":"neutral","sentiment_score":0.08877686411142349},{"word":"our","start":29.810001,"end":30.050001,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11994844675064088},{"word":"company","start":30.050001,"end":30.45,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.12143085896968842},{"word":"and","start":30.45,"end":30.61,"confidence":0.96972656,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.14029529690742493},{"word":"our","start":30.61,"end":30.85,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.11932244896888732},{"word":"services","start":30.85,"end":31.35,"confidence":0.99902344,"punctuated_word":"services.","sentiment":"neutral","sentiment_score":0.09479895979166032},{"word":"name","start":32.21,"end":32.45,"confidence":0.9970703,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":-0.005477523896843195},{"word":"of","start":32.45,"end":32.61,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.05454251170158386},{"word":"the","start":32.61,"end":32.77,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06061658263206482},{"word":"comp","start":32.77,"end":33.27,"confidence":0.25341797,"punctuated_word":"comp","sentiment":"neutral","sentiment_score":-0.05575085058808327},{"word":"mhmm","start":36.77,"end":37.27,"confidence":0.9869385,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11481460928916933},{"word":"okay","start":38.77,"end":39.27,"confidence":0.7824707,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02568426728248596},{"word":"yes","start":40.05,"end":40.45,"confidence":0.84521484,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.002064179629087448},{"word":"sir","start":40.45,"end":40.95,"confidence":0.99853516,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.004578955005854368},{"word":"i'll","start":42.580936,"end":42.900936,"confidence":0.97558594,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.005152088589966297},{"word":"i'll","start":42.900936,"end":43.220936,"confidence":0.9921875,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.004731807857751846},{"word":"just","start":43.220936,"end":43.460938,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.004202492535114288},{"word":"make","start":43.460938,"end":43.620937,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.006779007613658905},{"word":"this","start":43.620937,"end":43.780937,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.006145045161247253},{"word":"thing","start":43.780937,"end":43.940937,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.014642711728811264},{"word":"quick","start":43.940937,"end":44.260937,"confidence":0.99853516,"punctuated_word":"quick,","sentiment":"neutral","sentiment_score":0.02087234891951084},{"word":"sir","start":44.260937,"end":44.740936,"confidence":0.9980469,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.015779804438352585},{"word":"sir","start":44.740936,"end":44.980938,"confidence":0.9536133,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.05447108671069145},{"word":"this","start":44.980938,"end":45.220936,"confidence":0.8520508,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.06473693251609802},{"word":"is","start":45.220936,"end":45.300938,"confidence":0.9658203,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06869484484195709},{"word":"regarding","start":45.300938,"end":45.70094,"confidence":0.9980469,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.06128567084670067},{"word":"the","start":45.70094,"end":45.86094,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10017215460538864},{"word":"introductory","start":45.86094,"end":46.34094,"confidence":0.98291016,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.08589120209217072},{"word":"i'm","start":47.22094,"end":47.300938,"confidence":0.6364746,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14722736179828644},{"word":"sorry","start":47.300938,"end":47.620937,"confidence":0.9609375,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.1252538561820984},{"word":"that's","start":47.620937,"end":47.86094,"confidence":0.8051758,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.11248160898685455},{"word":"that's","start":47.86094,"end":47.940937,"confidence":0.4630127,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.09427379071712494},{"word":"alright","start":48.190937,"end":48.690937,"confidence":0.7980957,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.06118331104516983}],"paragraphs":{"transcript":"\nYeah. Good morning. Samir, it's Ronald from Cloud Solution IT. How are you doing today? Alright.\n\nOkay. That's wonderful. Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Name of the comp Mhmm.\n\nOkay. Yes, sir. I'll I'll just make this thing quick, sir. Sir, this is regarding the introductory I'm sorry. That's that's alright.","paragraphs":[{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1129055917263031},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.35428227484226227},{"text":"Samir, it's Ronald from Cloud Solution IT.","start":5.2799997,"end":9.22,"sentiment":"positive","sentiment_score":0.3572936994688852},{"text":"How are you doing today?","start":9.84,"end":10.98,"sentiment":"neutral","sentiment_score":0.30280834436416626},{"text":"Alright.","start":12.32,"end":12.639999,"sentiment":"positive","sentiment_score":0.3415500819683075}],"sentiment":"neutral","sentiment_score":0.32363236509263515,"num_words":16,"start":3.36,"end":12.639999},{"sentences":[{"text":"Okay.","start":12.639999,"end":12.88,"sentiment":"positive","sentiment_score":0.5170236825942993},{"text":"That's wonderful.","start":12.88,"end":13.62,"sentiment":"positive","sentiment_score":0.7731025516986847},{"text":"Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":14.384999,"end":20.564999,"sentiment":"neutral","sentiment_score":0.13253013913830122},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":21.025,"end":31.35,"sentiment":"neutral","sentiment_score":0.12647203852732977},{"text":"Name of the comp Mhmm.","start":32.21,"end":37.27,"sentiment":"neutral","sentiment_score":-0.05824041562154889}],"sentiment":"neutral","sentiment_score":0.14182195063459418,"num_words":59,"start":12.639999,"end":37.27},{"sentences":[{"text":"Okay.","start":38.77,"end":39.27,"sentiment":"neutral","sentiment_score":-0.02568426728248596},{"text":"Yes, sir.","start":40.05,"end":40.95,"sentiment":"neutral","sentiment_score":0.003321567317470908},{"text":"I'll I'll just make this thing quick, sir.","start":42.580936,"end":44.740936,"sentiment":"neutral","sentiment_score":0.006266566109843552},{"text":"Sir, this is regarding the introductory I'm sorry.","start":44.740936,"end":47.620937,"sentiment":"neutral","sentiment_score":-0.08846663869917393},{"text":"That's that's alright.","start":47.620937,"end":48.690937,"sentiment":"neutral","sentiment_score":-0.08931290358304977}],"sentiment":"neutral","sentiment_score":-0.042935473823242566,"num_words":22,"start":38.77,"end":48.690937}]}}]},{"alternatives":[{"transcript":"Hello? Good morning. Yep. Good. Okay. Look. Sorry. I'm I'm actually having a week off next week, so I'm really busy today. You wanna call me back in about two weeks' time? No. No. That's fine. Call me back or send me an email. Thank you. Bye.","confidence":0.9753418,"words":[{"word":"hello","start":1.12,"end":1.62,"confidence":0.9338379,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0202114786952734},{"word":"good","start":4.72,"end":5.22,"confidence":0.6791992,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.5185061097145081},{"word":"morning","start":8.559999,"end":9.059999,"confidence":0.99853516,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2683674693107605},{"word":"yep","start":10.08,"end":10.58,"confidence":0.93310547,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.26525089144706726},{"word":"good","start":10.88,"end":11.38,"confidence":0.9584961,"punctuated_word":"Good.","sentiment":"positive","sentiment_score":0.42335355281829834},{"word":"okay","start":31.92,"end":32.24,"confidence":0.98413086,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0066198622807860374},{"word":"look","start":32.24,"end":32.72,"confidence":0.82958984,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.02004796639084816},{"word":"sorry","start":32.72,"end":33.22,"confidence":0.7219238,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.09465795010328291},{"word":"i'm","start":33.440002,"end":33.68,"confidence":0.98706055,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14674876630306244},{"word":"i'm","start":33.68,"end":33.920002,"confidence":0.8161621,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1787571907043457},{"word":"actually","start":33.920002,"end":34.420002,"confidence":0.9951172,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.17795199155807495},{"word":"having","start":34.72,"end":35.22,"confidence":0.96875,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.1659303605556488},{"word":"a","start":36.4,"end":36.56,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1634492427110672},{"word":"week","start":36.56,"end":36.8,"confidence":0.96777344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.11991976201534273},{"word":"off","start":36.8,"end":37.04,"confidence":0.8964844,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.1548730432987213},{"word":"next","start":37.04,"end":37.36,"confidence":0.9921875,"punctuated_word":"next","sentiment":"neutral","sentiment_score":-0.1870800107717514},{"word":"week","start":37.36,"end":37.6,"confidence":0.8339844,"punctuated_word":"week,","sentiment":"neutral","sentiment_score":-0.18474054336547852},{"word":"so","start":37.6,"end":37.84,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.21929694712162015},{"word":"i'm","start":37.84,"end":38.0,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.30644845962524414},{"word":"really","start":38.0,"end":38.24,"confidence":0.9863281,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.3406146168708801},{"word":"busy","start":38.24,"end":38.56,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.2309063971042633},{"word":"today","start":38.56,"end":39.02094,"confidence":1.0,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.2405555546283722},{"word":"you","start":39.82094,"end":39.90094,"confidence":0.8647461,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.01984492503106594},{"word":"wanna","start":39.90094,"end":40.140938,"confidence":0.90527344,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.010364183224737644},{"word":"call","start":40.140938,"end":40.300938,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.003709070384502411},{"word":"me","start":40.300938,"end":40.38094,"confidence":0.99609375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.009925838559865952},{"word":"back","start":40.38094,"end":40.70094,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.003679472953081131},{"word":"in","start":40.70094,"end":40.86094,"confidence":0.6166992,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.007788671180605888},{"word":"about","start":40.86094,"end":41.100937,"confidence":0.8925781,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.014622360467910768},{"word":"two","start":41.100937,"end":41.26094,"confidence":0.9892578,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.014969205483794212},{"word":"weeks'","start":41.26094,"end":41.50094,"confidence":0.7597656,"punctuated_word":"weeks'","sentiment":"neutral","sentiment_score":-0.012022512964904308},{"word":"time","start":41.50094,"end":42.00094,"confidence":0.99609375,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.003507552668452263},{"word":"no","start":45.18094,"end":45.34094,"confidence":0.9753418,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11280661821365356},{"word":"no","start":45.34094,"end":45.84094,"confidence":0.90600586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12377578020095824},{"word":"that's","start":46.780937,"end":47.100937,"confidence":0.51013184,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.07461822777986526},{"word":"fine","start":47.100937,"end":47.420937,"confidence":0.82788086,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":-0.07286085933446884},{"word":"call","start":47.420937,"end":47.66094,"confidence":0.40966797,"punctuated_word":"Call","sentiment":"neutral","sentiment_score":-0.09711122512817384},{"word":"me","start":47.66094,"end":47.82094,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.12342643737792967},{"word":"back","start":47.82094,"end":47.980938,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.10763414204120636},{"word":"or","start":47.980938,"end":48.140938,"confidence":0.76660156,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0894264504313469},{"word":"send","start":48.140938,"end":48.300938,"confidence":0.9980469,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.092581108212471},{"word":"me","start":48.300938,"end":48.460938,"confidence":0.9838867,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.0413610115647316},{"word":"an","start":48.460938,"end":48.620937,"confidence":0.9980469,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.04185075685381889},{"word":"email","start":48.620937,"end":48.94094,"confidence":0.99853516,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.041423045098781586},{"word":"thank","start":48.94094,"end":49.18094,"confidence":0.5654297,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1915060728788376},{"word":"you","start":49.18094,"end":49.34094,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1462607979774475},{"word":"bye","start":49.34094,"end":49.84094,"confidence":0.9719238,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.04753493145108223}],"paragraphs":{"transcript":"\nHello? Good morning. Yep. Good. Okay.\n\nLook. Sorry. I'm I'm actually having a week off next week, so I'm really busy today. You wanna call me back in about two weeks' time? No.\n\nNo. That's fine. Call me back or send me an email. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.0202114786952734},{"text":"Good morning.","start":4.72,"end":9.059999,"sentiment":"positive","sentiment_score":0.3934367895126343},{"text":"Yep.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.26525089144706726},{"text":"Good.","start":10.88,"end":11.38,"sentiment":"positive","sentiment_score":0.42335355281829834},{"text":"Okay.","start":31.92,"end":32.24,"sentiment":"neutral","sentiment_score":0.0066198622807860374}],"sentiment":"neutral","sentiment_score":0.2503848940444489,"num_words":6,"start":1.12,"end":32.24},{"sentences":[{"text":"Look.","start":32.24,"end":32.72,"sentiment":"neutral","sentiment_score":-0.02004796639084816},{"text":"Sorry.","start":32.72,"end":33.22,"sentiment":"neutral","sentiment_score":-0.09465795010328291},{"text":"I'm I'm actually having a week off next week, so I'm really busy today.","start":33.440002,"end":39.02094,"sentiment":"neutral","sentiment_score":-0.20123377761670522},{"text":"You wanna call me back in about two weeks' time?","start":39.82094,"end":42.00094,"sentiment":"neutral","sentiment_score":-0.010043379291892052},{"text":"No.","start":45.18094,"end":45.34094,"sentiment":"neutral","sentiment_score":-0.11280661821365356}],"sentiment":"neutral","sentiment_score":-0.11648960052816956,"num_words":27,"start":32.24,"end":45.34094},{"sentences":[{"text":"No.","start":45.34094,"end":45.84094,"sentiment":"neutral","sentiment_score":-0.12377578020095824},{"text":"That's fine.","start":46.780937,"end":47.420937,"sentiment":"neutral","sentiment_score":-0.07373954355716705},{"text":"Call me back or send me an email.","start":47.420937,"end":48.94094,"sentiment":"neutral","sentiment_score":-0.07935177208855748},{"text":"Thank you.","start":48.94094,"end":49.34094,"sentiment":"neutral","sentiment_score":0.16888343542814255},{"text":"Bye.","start":49.34094,"end":49.84094,"sentiment":"neutral","sentiment_score":0.04753493145108223}],"sentiment":"neutral","sentiment_score":-0.03719766012259892,"num_words":14,"start":45.34094,"end":49.84094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good morning.\n\nChannel 1: Good\n\nChannel 0: Samir, it's Ronald from Cloud Solution\n\nChannel 1: morning.\n\nChannel 0: IT. How are\n\nChannel 1: Yep.\n\nChannel 0: you doing today?\n\nChannel 1: Good.\n\nChannel 0: Alright. Okay. That's wonderful. Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.\n\nChannel 1: Okay.\n\nChannel 0: Name\n\nChannel 1: Look.\n\nChannel 0: of the\n\nChannel 1: Sorry.\n\nChannel 0: comp\n\nChannel 1: I'm I'm actually having a week\n\nChannel 0: Mhmm.\n\nChannel 1: off next week, so I'm really busy today.\n\nChannel 0: Okay.\n\nChannel 1: You wanna\n\nChannel 0: Yes,\n\nChannel 1: call me back\n\nChannel 0: sir.\n\nChannel 1: in about two weeks' time?\n\nChannel 0: I'll I'll just make this thing quick, sir. Sir, this\n\nChannel 1: No.\n\nChannel 0: is regarding\n\nChannel 1: No.\n\nChannel 0: the introductory\n\nChannel 1: That's fine.\n\nChannel 0: I'm sorry.\n\nChannel 1: Call\n\nChannel 0: That's\n\nChannel 1: me back\n\nChannel 0: that's\n\nChannel 1: or send\n\nChannel 0: alright.\n\nChannel 1: me an email. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.12,"end":1.62,"sentiment":"neutral","sentiment_score":0.0202114786952734}],"sentiment":"neutral","sentiment_score":0.0202114786952734,"channel":1,"num_words":1,"start":1.12,"end":1.62},{"sentences":[{"text":"Yeah.","start":3.36,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.1129055917263031},{"text":"Good morning.","start":3.6799998,"end":4.34,"sentiment":"positive","sentiment_score":0.35428227484226227}],"sentiment":"neutral","sentiment_score":0.2738233804702759,"channel":0,"num_words":3,"start":3.36,"end":4.34},{"sentences":[{"text":"Good","start":4.72,"end":5.22,"sentiment":"positive","sentiment_score":0.5185061097145081}],"sentiment":"positive","sentiment_score":0.5185061097145081,"channel":1,"num_words":1,"start":4.72,"end":5.22},{"sentences":[{"text":"Samir, it's Ronald from Cloud Solution","start":5.2799997,"end":8.66,"sentiment":"positive","sentiment_score":0.3782324393590291}],"sentiment":"positive","sentiment_score":0.3782324393590291,"channel":0,"num_words":6,"start":5.2799997,"end":8.66},{"sentences":[{"text":"morning.","start":8.559999,"end":9.059999,"sentiment":"neutral","sentiment_score":0.2683674693107605}],"sentiment":"neutral","sentiment_score":0.2683674693107605,"channel":1,"num_words":1,"start":8.559999,"end":9.059999},{"sentences":[{"text":"IT.","start":8.72,"end":9.22,"sentiment":"neutral","sentiment_score":0.23166126012802124},{"text":"How are","start":9.84,"end":10.16,"sentiment":"neutral","sentiment_score":0.32397882640361786}],"sentiment":"neutral","sentiment_score":0.2932063043117523,"channel":0,"num_words":3,"start":8.72,"end":10.16},{"sentences":[{"text":"Yep.","start":10.08,"end":10.58,"sentiment":"neutral","sentiment_score":0.26525089144706726}],"sentiment":"neutral","sentiment_score":0.26525089144706726,"channel":1,"num_words":1,"start":10.08,"end":10.58},{"sentences":[{"text":"you doing today?","start":10.16,"end":10.98,"sentiment":"neutral","sentiment_score":0.28869468967119855}],"sentiment":"neutral","sentiment_score":0.28869468967119855,"channel":0,"num_words":3,"start":10.16,"end":10.98},{"sentences":[{"text":"Good.","start":10.88,"end":11.38,"sentiment":"positive","sentiment_score":0.42335355281829834}],"sentiment":"positive","sentiment_score":0.42335355281829834,"channel":1,"num_words":1,"start":10.88,"end":11.38},{"sentences":[{"text":"Alright.","start":12.32,"end":12.639999,"sentiment":"positive","sentiment_score":0.3415500819683075},{"text":"Okay.","start":12.639999,"end":12.88,"sentiment":"positive","sentiment_score":0.5170236825942993},{"text":"That's wonderful.","start":12.88,"end":13.62,"sentiment":"positive","sentiment_score":0.7731025516986847},{"text":"Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year.","start":14.384999,"end":20.564999,"sentiment":"neutral","sentiment_score":0.13253013913830122},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services.","start":21.025,"end":31.35,"sentiment":"neutral","sentiment_score":0.12647203852732977}],"sentiment":"neutral","sentiment_score":0.1636408590457656,"channel":0,"num_words":55,"start":12.32,"end":31.35},{"sentences":[{"text":"Okay.","start":31.92,"end":32.24,"sentiment":"neutral","sentiment_score":0.0066198622807860374}],"sentiment":"neutral","sentiment_score":0.0066198622807860374,"channel":1,"num_words":1,"start":31.92,"end":32.24},{"sentences":[{"text":"Name","start":32.21,"end":32.45,"sentiment":"neutral","sentiment_score":-0.005477523896843195}],"sentiment":"neutral","sentiment_score":-0.005477523896843195,"channel":0,"num_words":1,"start":32.21,"end":32.45},{"sentences":[{"text":"Look.","start":32.24,"end":32.72,"sentiment":"neutral","sentiment_score":-0.02004796639084816}],"sentiment":"neutral","sentiment_score":-0.02004796639084816,"channel":1,"num_words":1,"start":32.24,"end":32.72},{"sentences":[{"text":"of the","start":32.45,"end":32.77,"sentiment":"neutral","sentiment_score":-0.05757954716682434}],"sentiment":"neutral","sentiment_score":-0.05757954716682434,"channel":0,"num_words":2,"start":32.45,"end":32.77},{"sentences":[{"text":"Sorry.","start":32.72,"end":33.22,"sentiment":"neutral","sentiment_score":-0.09465795010328291}],"sentiment":"neutral","sentiment_score":-0.09465795010328291,"channel":1,"num_words":1,"start":32.72,"end":33.22},{"sentences":[{"text":"comp","start":32.77,"end":33.27,"sentiment":"neutral","sentiment_score":-0.05575085058808327}],"sentiment":"neutral","sentiment_score":-0.05575085058808327,"channel":0,"num_words":1,"start":32.77,"end":33.27},{"sentences":[{"text":"I'm I'm actually having a week","start":33.440002,"end":36.8,"sentiment":"neutral","sentiment_score":-0.15879288564125696}],"sentiment":"neutral","sentiment_score":-0.15879288564125696,"channel":1,"num_words":6,"start":33.440002,"end":36.8},{"sentences":[{"text":"Mhmm.","start":36.77,"end":37.27,"sentiment":"neutral","sentiment_score":-0.11481460928916933}],"sentiment":"neutral","sentiment_score":-0.11481460928916933,"channel":0,"num_words":1,"start":36.77,"end":37.27},{"sentences":[{"text":"off next week, so I'm really busy today.","start":36.8,"end":39.02094,"sentiment":"neutral","sentiment_score":-0.2330644465982914}],"sentiment":"neutral","sentiment_score":-0.2330644465982914,"channel":1,"num_words":8,"start":36.8,"end":39.02094},{"sentences":[{"text":"Okay.","start":38.77,"end":39.27,"sentiment":"neutral","sentiment_score":-0.02568426728248596}],"sentiment":"neutral","sentiment_score":-0.02568426728248596,"channel":0,"num_words":1,"start":38.77,"end":39.27},{"sentences":[{"text":"You wanna","start":39.82094,"end":40.140938,"sentiment":"neutral","sentiment_score":-0.015104554127901793}],"sentiment":"neutral","sentiment_score":-0.015104554127901793,"channel":1,"num_words":2,"start":39.82094,"end":40.140938},{"sentences":[{"text":"Yes,","start":40.05,"end":40.45,"sentiment":"neutral","sentiment_score":0.002064179629087448}],"sentiment":"neutral","sentiment_score":0.002064179629087448,"channel":0,"num_words":1,"start":40.05,"end":40.45},{"sentences":[{"text":"call me back","start":40.140938,"end":40.70094,"sentiment":"neutral","sentiment_score":-0.005771460632483165}],"sentiment":"neutral","sentiment_score":-0.005771460632483165,"channel":1,"num_words":3,"start":40.140938,"end":40.70094},{"sentences":[{"text":"sir.","start":40.45,"end":40.95,"sentiment":"neutral","sentiment_score":0.004578955005854368}],"sentiment":"neutral","sentiment_score":0.004578955005854368,"channel":0,"num_words":1,"start":40.45,"end":40.95},{"sentences":[{"text":"in about two weeks' time?","start":40.70094,"end":42.00094,"sentiment":"neutral","sentiment_score":-0.010582060553133488}],"sentiment":"neutral","sentiment_score":-0.010582060553133488,"channel":1,"num_words":5,"start":40.70094,"end":42.00094},{"sentences":[{"text":"I'll I'll just make this thing quick, sir.","start":42.580936,"end":44.740936,"sentiment":"neutral","sentiment_score":0.006266566109843552},{"text":"Sir, this","start":44.740936,"end":45.220936,"sentiment":"neutral","sentiment_score":-0.05960400961339474}],"sentiment":"neutral","sentiment_score":-0.006907549034804106,"channel":0,"num_words":10,"start":42.580936,"end":45.220936},{"sentences":[{"text":"No.","start":45.18094,"end":45.34094,"sentiment":"neutral","sentiment_score":-0.11280661821365356}],"sentiment":"neutral","sentiment_score":-0.11280661821365356,"channel":1,"num_words":1,"start":45.18094,"end":45.34094},{"sentences":[{"text":"is regarding","start":45.220936,"end":45.70094,"sentiment":"neutral","sentiment_score":-0.06499025784432888}],"sentiment":"neutral","sentiment_score":-0.06499025784432888,"channel":0,"num_words":2,"start":45.220936,"end":45.70094},{"sentences":[{"text":"No.","start":45.34094,"end":45.84094,"sentiment":"neutral","sentiment_score":-0.12377578020095824}],"sentiment":"neutral","sentiment_score":-0.12377578020095824,"channel":1,"num_words":1,"start":45.34094,"end":45.84094},{"sentences":[{"text":"the introductory","start":45.70094,"end":46.34094,"sentiment":"neutral","sentiment_score":-0.09303167834877968}],"sentiment":"neutral","sentiment_score":-0.09303167834877968,"channel":0,"num_words":2,"start":45.70094,"end":46.34094},{"sentences":[{"text":"That's fine.","start":46.780937,"end":47.420937,"sentiment":"neutral","sentiment_score":-0.07373954355716705}],"sentiment":"neutral","sentiment_score":-0.07373954355716705,"channel":1,"num_words":2,"start":46.780937,"end":47.420937},{"sentences":[{"text":"I'm sorry.","start":47.22094,"end":47.620937,"sentiment":"neutral","sentiment_score":-0.1362406089901924}],"sentiment":"neutral","sentiment_score":-0.1362406089901924,"channel":0,"num_words":2,"start":47.22094,"end":47.620937},{"sentences":[{"text":"Call","start":47.420937,"end":47.66094,"sentiment":"neutral","sentiment_score":-0.09711122512817384}],"sentiment":"neutral","sentiment_score":-0.09711122512817384,"channel":1,"num_words":1,"start":47.420937,"end":47.66094},{"sentences":[{"text":"That's","start":47.620937,"end":47.86094,"sentiment":"neutral","sentiment_score":-0.11248160898685455}],"sentiment":"neutral","sentiment_score":-0.11248160898685455,"channel":0,"num_words":1,"start":47.620937,"end":47.86094},{"sentences":[{"text":"me back","start":47.66094,"end":47.980938,"sentiment":"neutral","sentiment_score":-0.11553028970956802}],"sentiment":"neutral","sentiment_score":-0.11553028970956802,"channel":1,"num_words":2,"start":47.66094,"end":47.980938},{"sentences":[{"text":"that's","start":47.86094,"end":47.940937,"sentiment":"neutral","sentiment_score":-0.09427379071712494}],"sentiment":"neutral","sentiment_score":-0.09427379071712494,"channel":0,"num_words":1,"start":47.86094,"end":47.940937},{"sentences":[{"text":"or send","start":47.980938,"end":48.300938,"sentiment":"neutral","sentiment_score":-0.09100377932190895}],"sentiment":"neutral","sentiment_score":-0.09100377932190895,"channel":1,"num_words":2,"start":47.980938,"end":48.300938},{"sentences":[{"text":"alright.","start":48.190937,"end":48.690937,"sentiment":"neutral","sentiment_score":-0.06118331104516983}],"sentiment":"neutral","sentiment_score":-0.06118331104516983,"channel":0,"num_words":1,"start":48.190937,"end":48.690937},{"sentences":[{"text":"me an email.","start":48.300938,"end":48.94094,"sentiment":"neutral","sentiment_score":-0.041544937839110695},{"text":"Thank you.","start":48.94094,"end":49.34094,"sentiment":"neutral","sentiment_score":0.16888343542814255},{"text":"Bye.","start":49.34094,"end":49.84094,"sentiment":"neutral","sentiment_score":0.04753493145108223}],"sentiment":"neutral","sentiment_score":0.04344449813167254,"channel":1,"num_words":6,"start":48.300938,"end":49.84094}]},"summary":{"result":"success","short":"The customer, Ronald, is trying to arrange a meeting with the company's CTO, Mr. Bajit Singh, to introduce their services. He asks the agent, Samir, to call him back in two weeks and send an email. The call ends with the customer thanking the agent and saying goodbye."},"intents":{"segments":[{"text":"Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Okay. Name Look.","start_word":24,"end_word":77,"intents":[{"intent":"Arrange meeting","confidence_score":0.17624813}]},{"text":"You wanna Yes, call me back sir. in about two weeks' time?","start_word":98,"end_word":109,"intents":[{"intent":"Receive call back","confidence_score":0.07571599}]}]},"sentiments":{"segments":[{"text":"Hello? Yeah.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.06655853986740112},{"text":"Good morning. Good Samir, it's Ronald from Cloud Solution morning.","start_word":2,"end_word":11,"sentiment":"positive","sentiment_score":0.3807298243045807},{"text":"IT. How are Yep. you doing today?","start_word":12,"end_word":18,"sentiment":"neutral","sentiment_score":0.2753961384296417},{"text":"Good. Alright. Okay. That's wonderful.","start_word":19,"end_word":23,"sentiment":"positive","sentiment_score":0.5667864680290222},{"text":"Samir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Bajit Singh, to introduce our company and our services. Okay. Name Look. of the Sorry. comp I'm I'm actually having a week Mhmm. off next week, so I'm really busy today. Okay. You wanna Yes, call me back sir. in about two weeks' time? I'll I'll just make this thing quick, sir. Sir, this No. is regarding No. the introductory That's fine. I'm sorry. Call That's me back that's or send alright. me an email. Thank you. Bye.","start_word":24,"end_word":143,"sentiment":"neutral","sentiment_score":-0.00010112562449648976}],"average":{"sentiment":"neutral","sentiment_score":0.07218929699489049}}}}