{"metadata":{"transaction_key":"deprecated","request_id":"019ec8be-6814-74b0-b386-a8b212087582","sha256":"a7be51510d01a77d05efa0805cc6777522a049e47cae67ac3bf240955d566320","created":"2026-06-15T00:46:23.454Z","duration":52.991936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":161,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":180},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":180,"output_tokens":22}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Good morning. Hi. Is this Noni? Hi, ma'am. This is Abby. I'm calling on behalf of Daniel from Tacknowand based in spring I'm calling on behalf of Daniel from Tacknowand. Daniel asked me to reach out to you. We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia. We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues? So far, you have a good IT support? Alright. We are good. Ma'am, thank you so much for your time. Take care. Bye bye.","confidence":0.99902344,"words":[{"word":"hello","start":2.48,"end":2.98,"confidence":0.8864746,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.01991456001996994},{"word":"good","start":3.04,"end":3.28,"confidence":0.9902344,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.24934251606464383},{"word":"morning","start":3.28,"end":3.78,"confidence":0.9970703,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.1323760449886322},{"word":"hi","start":5.92,"end":6.16,"confidence":0.9321289,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0360439233481884},{"word":"is","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.029859282076358795},{"word":"this","start":6.3999996,"end":6.72,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.041806891560554504},{"word":"noni","start":6.72,"end":7.22,"confidence":0.87125653,"punctuated_word":"Noni?","sentiment":"neutral","sentiment_score":0.030777037143707275},{"word":"hi","start":9.04,"end":9.36,"confidence":0.85009766,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.04996886104345322},{"word":"ma'am","start":9.36,"end":9.599999,"confidence":0.9995117,"punctuated_word":"ma'am.","sentiment":"neutral","sentiment_score":0.05326751247048378},{"word":"this","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04753066971898079},{"word":"is","start":9.84,"end":10.0,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04172777757048607},{"word":"abby","start":10.0,"end":10.5,"confidence":0.9729004,"punctuated_word":"Abby.","sentiment":"neutral","sentiment_score":0.03578298166394234},{"word":"i'm","start":12.125,"end":12.445,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.028908681124448776},{"word":"calling","start":12.445,"end":12.765,"confidence":0.94970703,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.025397498160600666},{"word":"on","start":12.765,"end":12.845,"confidence":0.77978516,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.026443134993314743},{"word":"behalf","start":12.845,"end":13.245,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.03085475042462349},{"word":"of","start":13.245,"end":13.405,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.031601134687662125},{"word":"daniel","start":13.405,"end":13.905,"confidence":0.7895508,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.02298852615058422},{"word":"from","start":13.965,"end":14.465,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.022792328149080276},{"word":"tacknowand","start":14.525,"end":15.025,"confidence":0.57714844,"punctuated_word":"Tacknowand","sentiment":"neutral","sentiment_score":0.018623773008584976},{"word":"based","start":16.605,"end":16.925,"confidence":0.9428711,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.008570755831897259},{"word":"in","start":16.925,"end":17.244999,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.008177660405635834},{"word":"spring","start":17.244999,"end":17.485,"confidence":0.6933594,"punctuated_word":"spring","sentiment":"neutral","sentiment_score":0.005015097558498383},{"word":"i'm","start":18.605,"end":18.925,"confidence":0.98657227,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.011889105662703514},{"word":"calling","start":18.925,"end":19.244999,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.014343203976750374},{"word":"on","start":19.244999,"end":19.485,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.016633152961730957},{"word":"behalf","start":19.485,"end":19.885,"confidence":1.0,"punctuated_word":"behalf","sentiment":"neutral","sentiment_score":0.020338982343673703},{"word":"of","start":19.885,"end":20.045,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.022959629073739052},{"word":"daniel","start":20.045,"end":20.525,"confidence":0.9951172,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.015666307881474495},{"word":"from","start":20.525,"end":20.765,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01900082267820835},{"word":"tacknowand","start":20.765,"end":21.265,"confidence":0.99960935,"punctuated_word":"Tacknowand.","sentiment":"neutral","sentiment_score":0.016686998307704926},{"word":"daniel","start":21.564999,"end":22.064999,"confidence":0.99609375,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":0.0161769799888134},{"word":"asked","start":22.125,"end":22.365,"confidence":0.9980469,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":0.018439020961523056},{"word":"me","start":22.365,"end":22.525,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.017857424914836884},{"word":"to","start":22.525,"end":22.685,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01380939781665802},{"word":"reach","start":22.685,"end":22.925,"confidence":1.0,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.019438566640019417},{"word":"out","start":22.925,"end":23.165,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.015289668925106524},{"word":"to","start":23.165,"end":23.325,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01526731625199318},{"word":"you","start":23.325,"end":23.564999,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01558229885995388},{"word":"we're","start":23.564999,"end":23.885,"confidence":0.9592285,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.013927563093602656},{"word":"actually","start":23.885,"end":24.205,"confidence":0.9980469,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.012731109745800495},{"word":"based","start":24.205,"end":24.445,"confidence":1.0,"punctuated_word":"based","sentiment":"neutral","sentiment_score":0.0144928190857172},{"word":"in","start":24.445,"end":24.685,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.012591594830155373},{"word":"springfield","start":24.685,"end":25.185,"confidence":0.9975586,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.01414518989622593},{"word":"brisbane","start":25.404999,"end":25.904999,"confidence":0.80908203,"punctuated_word":"Brisbane,","sentiment":"neutral","sentiment_score":0.01550979819148779},{"word":"and","start":26.64,"end":26.88,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.008852028287947178},{"word":"we","start":26.88,"end":27.119999,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.011577262543141842},{"word":"are","start":27.119999,"end":27.359999,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.00749307032674551},{"word":"talking","start":27.359999,"end":27.84,"confidence":1.0,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":0.011812262237071993},{"word":"with","start":27.84,"end":28.32,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.00992044247686863},{"word":"different","start":28.32,"end":28.72,"confidence":0.99902344,"punctuated_word":"different","sentiment":"neutral","sentiment_score":0.003944217227399349},{"word":"firms","start":28.72,"end":29.22,"confidence":0.9770508,"punctuated_word":"firms","sentiment":"neutral","sentiment_score":0.0063524991273880005},{"word":"actually","start":29.439999,"end":29.76,"confidence":0.53466797,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.007314074784517288},{"word":"in","start":29.76,"end":30.0,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.006515812128782272},{"word":"australia","start":30.0,"end":30.5,"confidence":0.9995117,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.00910578854382038},{"word":"we","start":30.96,"end":31.119999,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.00926755741238594},{"word":"wanted","start":31.119999,"end":31.439999,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.009834935888648031},{"word":"to","start":31.439999,"end":31.52,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007246051914989948},{"word":"know","start":31.52,"end":31.68,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.006368574686348438},{"word":"if","start":31.68,"end":31.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0028050201945006847},{"word":"you","start":31.84,"end":32.0,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00032590143382549286},{"word":"are","start":32.0,"end":32.239998,"confidence":0.9921875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0007316004484891891},{"word":"also","start":32.239998,"end":32.739998,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.004366271197795868},{"word":"dealing","start":32.8,"end":33.3,"confidence":1.0,"punctuated_word":"dealing","sentiment":"neutral","sentiment_score":-0.001066574826836586},{"word":"with","start":33.44,"end":33.84,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004329143092036247},{"word":"the","start":33.84,"end":33.92,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0011269943788647652},{"word":"same","start":33.92,"end":34.42,"confidence":1.0,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.002982357516884804},{"word":"issues","start":35.12,"end":35.6,"confidence":0.53466797,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.010557955130934715},{"word":"or","start":35.6,"end":35.76,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.005836136639118195},{"word":"concerns","start":35.76,"end":36.26,"confidence":1.0,"punctuated_word":"concerns","sentiment":"neutral","sentiment_score":-0.017545480281114578},{"word":"about","start":36.4,"end":36.72,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0069970134645700455},{"word":"it","start":36.72,"end":37.22,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.008602915331721306},{"word":"it","start":37.76,"end":38.239998,"confidence":0.8520508,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01114586554467678},{"word":"issues","start":38.239998,"end":38.739998,"confidence":0.94677734,"punctuated_word":"issues,","sentiment":"neutral","sentiment_score":-0.01955883949995041},{"word":"recurring","start":38.96,"end":39.46,"confidence":0.99316406,"punctuated_word":"recurring","sentiment":"neutral","sentiment_score":-0.019220715388655663},{"word":"it","start":41.245,"end":41.485,"confidence":0.8745117,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.01212196797132492},{"word":"issues","start":41.485,"end":41.985,"confidence":0.75927734,"punctuated_word":"issues?","sentiment":"neutral","sentiment_score":-0.016296755522489548},{"word":"so","start":42.205,"end":42.445,"confidence":0.96435547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.00863066129386425},{"word":"far","start":42.445,"end":42.685,"confidence":0.83203125,"punctuated_word":"far,","sentiment":"neutral","sentiment_score":-0.011192560195922852},{"word":"you","start":42.685,"end":42.845,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0465790331363678},{"word":"have","start":42.845,"end":43.005,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.026538297533988953},{"word":"a","start":43.005,"end":43.085,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09515486657619476},{"word":"good","start":43.085,"end":43.585,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":-0.03639773279428482},{"word":"it","start":43.885002,"end":44.285,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.020499877631664276},{"word":"support","start":44.285,"end":44.785,"confidence":0.939209,"punctuated_word":"support?","sentiment":"neutral","sentiment_score":0.04180183261632919},{"word":"alright","start":46.525,"end":46.925,"confidence":0.9760742,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2804105877876282},{"word":"we","start":46.925,"end":47.085,"confidence":0.81152344,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.43537184596061707},{"word":"are","start":47.085,"end":47.245,"confidence":0.9863281,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4915977418422699},{"word":"good","start":47.245,"end":47.405,"confidence":0.8234863,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.41890749335289},{"word":"ma'am","start":47.405,"end":47.725,"confidence":0.9992676,"punctuated_word":"Ma'am,","sentiment":"positive","sentiment_score":0.4532469809055328},{"word":"thank","start":47.725,"end":47.885002,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6726223826408386},{"word":"you","start":47.885002,"end":48.045,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6451331377029419},{"word":"so","start":48.045,"end":48.205,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6661930680274963},{"word":"much","start":48.205,"end":48.525,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7117885947227478},{"word":"for","start":48.525,"end":49.005,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6643902063369751},{"word":"your","start":49.005,"end":49.245,"confidence":0.9160156,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3138378858566284},{"word":"time","start":49.245,"end":49.745,"confidence":0.9995117,"punctuated_word":"time.","sentiment":"positive","sentiment_score":0.3342459201812744},{"word":"take","start":49.805,"end":50.045,"confidence":0.9980469,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.2992384433746338},{"word":"care","start":50.045,"end":50.545,"confidence":1.0,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.24919551610946655},{"word":"bye","start":50.685,"end":50.925,"confidence":0.9951172,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.12757819890975952},{"word":"bye","start":50.925,"end":51.425,"confidence":0.98999023,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.069959856569767}],"paragraphs":{"transcript":"\nHello? Good morning. Hi. Is this Noni? Hi, ma'am.\n\nThis is Abby. I'm calling on behalf of Daniel from Tacknowand based in spring I'm calling on behalf of Daniel from Tacknowand. Daniel asked me to reach out to you. We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia. We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues?\n\nSo far, you have a good IT support? Alright. We are good. Ma'am, thank you so much for your time. Take care.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.01991456001996994},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.19085928052663803},{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.0360439233481884},{"text":"Is this Noni?","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.03414773692687353},{"text":"Hi, ma'am.","start":9.04,"end":9.599999,"sentiment":"neutral","sentiment_score":0.0516181867569685}],"sentiment":"neutral","sentiment_score":0.07148406985733244,"num_words":9,"start":2.48,"end":9.599999},{"sentences":[{"text":"This is Abby.","start":9.599999,"end":10.5,"sentiment":"neutral","sentiment_score":0.04168047631780306},{"text":"I'm calling on behalf of Daniel from Tacknowand based in spring I'm calling on behalf of Daniel from Tacknowand.","start":12.125,"end":21.265,"sentiment":"neutral","sentiment_score":0.01931008123057453},{"text":"Daniel asked me to reach out to you.","start":21.564999,"end":23.564999,"sentiment":"neutral","sentiment_score":0.016482584294863045},{"text":"We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia.","start":23.564999,"end":30.5,"sentiment":"neutral","sentiment_score":0.010392845782916993},{"text":"We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues?","start":30.96,"end":41.985,"sentiment":"neutral","sentiment_score":-0.004208776824684305}],"sentiment":"neutral","sentiment_score":0.010257148368777159,"num_words":68,"start":9.599999,"end":41.985},{"sentences":[{"text":"So far, you have a good IT support?","start":42.205,"end":44.785,"sentiment":"neutral","sentiment_score":-0.025398899568244815},{"text":"Alright.","start":46.525,"end":46.925,"sentiment":"neutral","sentiment_score":0.2804105877876282},{"text":"We are good.","start":46.925,"end":47.405,"sentiment":"positive","sentiment_score":0.44862569371859234},{"text":"Ma'am, thank you so much for your time.","start":47.405,"end":49.745,"sentiment":"positive","sentiment_score":0.5576822720468044},{"text":"Take care.","start":49.805,"end":50.545,"sentiment":"neutral","sentiment_score":0.27421697974205017}],"sentiment":"neutral","sentiment_score":0.29240857310254464,"num_words":22,"start":42.205,"end":50.545},{"sentences":[{"text":"Bye bye.","start":50.685,"end":51.425,"sentiment":"neutral","sentiment_score":0.09876902773976326}],"sentiment":"neutral","sentiment_score":0.09876902773976326,"num_words":2,"start":50.685,"end":51.425}]}}]},{"alternatives":[{"transcript":"Yes. From where's the? No. Yeah. We we do. Yeah. Thank you. Bye. No problem. Bye.","confidence":0.9313965,"words":[{"word":"yes","start":8.08,"end":8.58,"confidence":0.9001465,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.040982700884342194},{"word":"from","start":14.964999,"end":15.464999,"confidence":0.92333984,"punctuated_word":"From","sentiment":"neutral","sentiment_score":0.01170535571873188},{"word":"where's","start":16.885,"end":17.125,"confidence":0.44396973,"punctuated_word":"where's","sentiment":"neutral","sentiment_score":0.008613292127847672},{"word":"the","start":17.125,"end":17.625,"confidence":0.66552734,"punctuated_word":"the?","sentiment":"neutral","sentiment_score":0.011285428889095783},{"word":"no","start":42.456875,"end":42.956875,"confidence":0.6878662,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13475339114665985},{"word":"yeah","start":44.136875,"end":44.376877,"confidence":0.82836914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.011272426694631577},{"word":"we","start":44.376877,"end":44.876877,"confidence":0.7158203,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.08324962854385376},{"word":"we","start":45.096874,"end":45.416874,"confidence":0.9404297,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0930160954594612},{"word":"do","start":45.416874,"end":45.816875,"confidence":0.9824219,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.08060632646083832},{"word":"yeah","start":45.816875,"end":46.316875,"confidence":0.7232666,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11733779311180116},{"word":"thank","start":48.536877,"end":48.856876,"confidence":0.99316406,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5786944627761841},{"word":"you","start":48.856876,"end":49.256874,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5919663906097412},{"word":"bye","start":49.256874,"end":49.756874,"confidence":0.9313965,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23464733362197876},{"word":"no","start":50.056877,"end":50.296875,"confidence":0.9941406,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.22473765909671783},{"word":"problem","start":50.296875,"end":50.776875,"confidence":0.99902344,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.2445741891860962},{"word":"bye","start":50.776875,"end":51.276875,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13377192616462708}],"paragraphs":{"transcript":"\nYes. From where's the? No. Yeah. We we do.\n\nYeah. Thank you. Bye. No problem. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.040982700884342194},{"text":"From where's the?","start":14.964999,"end":17.625,"sentiment":"neutral","sentiment_score":0.010534692245225111},{"text":"No.","start":42.456875,"end":42.956875,"sentiment":"neutral","sentiment_score":-0.13475339114665985},{"text":"Yeah.","start":44.136875,"end":44.376877,"sentiment":"neutral","sentiment_score":0.011272426694631577},{"text":"We we do.","start":44.376877,"end":45.816875,"sentiment":"neutral","sentiment_score":0.08562401682138443}],"sentiment":"neutral","sentiment_score":0.02288642929246028,"num_words":9,"start":8.08,"end":45.816875},{"sentences":[{"text":"Yeah.","start":45.816875,"end":46.316875,"sentiment":"neutral","sentiment_score":0.11733779311180116},{"text":"Thank you.","start":48.536877,"end":49.256874,"sentiment":"positive","sentiment_score":0.5853304266929626},{"text":"Bye.","start":49.256874,"end":49.756874,"sentiment":"neutral","sentiment_score":0.23464733362197876},{"text":"No problem.","start":50.056877,"end":50.776875,"sentiment":"neutral","sentiment_score":0.234655924141407},{"text":"Bye.","start":50.776875,"end":51.276875,"sentiment":"neutral","sentiment_score":0.13377192616462708}],"sentiment":"neutral","sentiment_score":0.30367567922387806,"num_words":7,"start":45.816875,"end":51.276875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good morning. Hi. Is this Noni?\n\nChannel 1: Yes.\n\nChannel 0: Hi, ma'am. This is Abby. I'm calling on behalf of Daniel from Tacknowand\n\nChannel 1: From\n\nChannel 0: based\n\nChannel 1: where's\n\nChannel 0: in\n\nChannel 1: the?\n\nChannel 0: spring I'm calling on behalf of Daniel from Tacknowand. Daniel asked me to reach out to you. We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia. We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues? So far,\n\nChannel 1: No.\n\nChannel 0: you have a good IT\n\nChannel 1: Yeah.\n\nChannel 0: support?\n\nChannel 1: We we do. Yeah.\n\nChannel 0: Alright. We are good. Ma'am, thank you so much for\n\nChannel 1: Thank you.\n\nChannel 0: your time.\n\nChannel 1: Bye.\n\nChannel 0: Take care.\n\nChannel 1: No problem.\n\nChannel 0: Bye\n\nChannel 1: Bye.\n\nChannel 0: bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.48,"end":2.98,"sentiment":"neutral","sentiment_score":0.01991456001996994},{"text":"Good morning.","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.19085928052663803},{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.0360439233481884},{"text":"Is this Noni?","start":6.16,"end":7.22,"sentiment":"neutral","sentiment_score":0.03414773692687353}],"sentiment":"neutral","sentiment_score":0.07716003645743642,"channel":0,"num_words":7,"start":2.48,"end":7.22},{"sentences":[{"text":"Yes.","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.040982700884342194}],"sentiment":"neutral","sentiment_score":0.040982700884342194,"channel":1,"num_words":1,"start":8.08,"end":8.58},{"sentences":[{"text":"Hi, ma'am.","start":9.04,"end":9.599999,"sentiment":"neutral","sentiment_score":0.0516181867569685},{"text":"This is Abby.","start":9.599999,"end":10.5,"sentiment":"neutral","sentiment_score":0.04168047631780306},{"text":"I'm calling on behalf of Daniel from Tacknowand","start":12.125,"end":15.025,"sentiment":"neutral","sentiment_score":0.02595122833736241}],"sentiment":"neutral","sentiment_score":0.033529817628172726,"channel":0,"num_words":13,"start":9.04,"end":15.025},{"sentences":[{"text":"From","start":14.964999,"end":15.464999,"sentiment":"neutral","sentiment_score":0.01170535571873188}],"sentiment":"neutral","sentiment_score":0.01170535571873188,"channel":1,"num_words":1,"start":14.964999,"end":15.464999},{"sentences":[{"text":"based","start":16.605,"end":16.925,"sentiment":"neutral","sentiment_score":0.008570755831897259}],"sentiment":"neutral","sentiment_score":0.008570755831897259,"channel":0,"num_words":1,"start":16.605,"end":16.925},{"sentences":[{"text":"where's","start":16.885,"end":17.125,"sentiment":"neutral","sentiment_score":0.008613292127847672}],"sentiment":"neutral","sentiment_score":0.008613292127847672,"channel":1,"num_words":1,"start":16.885,"end":17.125},{"sentences":[{"text":"in","start":16.925,"end":17.244999,"sentiment":"neutral","sentiment_score":0.008177660405635834}],"sentiment":"neutral","sentiment_score":0.008177660405635834,"channel":0,"num_words":1,"start":16.925,"end":17.244999},{"sentences":[{"text":"the?","start":17.125,"end":17.625,"sentiment":"neutral","sentiment_score":0.011285428889095783}],"sentiment":"neutral","sentiment_score":0.011285428889095783,"channel":1,"num_words":1,"start":17.125,"end":17.625},{"sentences":[{"text":"spring I'm calling on behalf of Daniel from Tacknowand.","start":17.244999,"end":21.265,"sentiment":"neutral","sentiment_score":0.015837033382720418},{"text":"Daniel asked me to reach out to you.","start":21.564999,"end":23.564999,"sentiment":"neutral","sentiment_score":0.016482584294863045},{"text":"We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia.","start":23.564999,"end":30.5,"sentiment":"neutral","sentiment_score":0.010392845782916993},{"text":"We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues?","start":30.96,"end":41.985,"sentiment":"neutral","sentiment_score":-0.004208776824684305},{"text":"So far,","start":42.205,"end":42.685,"sentiment":"neutral","sentiment_score":-0.009911610744893551}],"sentiment":"neutral","sentiment_score":0.005759003433284529,"channel":0,"num_words":57,"start":17.244999,"end":42.685},{"sentences":[{"text":"No.","start":42.456875,"end":42.956875,"sentiment":"neutral","sentiment_score":-0.13475339114665985}],"sentiment":"neutral","sentiment_score":-0.13475339114665985,"channel":1,"num_words":1,"start":42.456875,"end":42.956875},{"sentences":[{"text":"you have a good IT","start":42.685,"end":44.285,"sentiment":"neutral","sentiment_score":-0.04503396153450012}],"sentiment":"neutral","sentiment_score":-0.04503396153450012,"channel":0,"num_words":5,"start":42.685,"end":44.285},{"sentences":[{"text":"Yeah.","start":44.136875,"end":44.376877,"sentiment":"neutral","sentiment_score":0.011272426694631577}],"sentiment":"neutral","sentiment_score":0.011272426694631577,"channel":1,"num_words":1,"start":44.136875,"end":44.376877},{"sentences":[{"text":"support?","start":44.285,"end":44.785,"sentiment":"neutral","sentiment_score":0.04180183261632919}],"sentiment":"neutral","sentiment_score":0.04180183261632919,"channel":0,"num_words":1,"start":44.285,"end":44.785},{"sentences":[{"text":"We we do.","start":44.376877,"end":45.816875,"sentiment":"neutral","sentiment_score":0.08562401682138443},{"text":"Yeah.","start":45.816875,"end":46.316875,"sentiment":"neutral","sentiment_score":0.11733779311180116}],"sentiment":"neutral","sentiment_score":0.09355246089398861,"channel":1,"num_words":4,"start":44.376877,"end":46.316875},{"sentences":[{"text":"Alright.","start":46.525,"end":46.925,"sentiment":"neutral","sentiment_score":0.2804105877876282},{"text":"We are good.","start":46.925,"end":47.405,"sentiment":"positive","sentiment_score":0.44862569371859234},{"text":"Ma'am, thank you so much for","start":47.405,"end":49.005,"sentiment":"positive","sentiment_score":0.6355623950560888}],"sentiment":"positive","sentiment_score":0.5439662039279938,"channel":0,"num_words":10,"start":46.525,"end":49.005},{"sentences":[{"text":"Thank you.","start":48.536877,"end":49.256874,"sentiment":"positive","sentiment_score":0.5853304266929626}],"sentiment":"positive","sentiment_score":0.5853304266929626,"channel":1,"num_words":2,"start":48.536877,"end":49.256874},{"sentences":[{"text":"your time.","start":49.005,"end":49.745,"sentiment":"neutral","sentiment_score":0.3240419030189514}],"sentiment":"neutral","sentiment_score":0.3240419030189514,"channel":0,"num_words":2,"start":49.005,"end":49.745},{"sentences":[{"text":"Bye.","start":49.256874,"end":49.756874,"sentiment":"neutral","sentiment_score":0.23464733362197876}],"sentiment":"neutral","sentiment_score":0.23464733362197876,"channel":1,"num_words":1,"start":49.256874,"end":49.756874},{"sentences":[{"text":"Take care.","start":49.805,"end":50.545,"sentiment":"neutral","sentiment_score":0.27421697974205017}],"sentiment":"neutral","sentiment_score":0.27421697974205017,"channel":0,"num_words":2,"start":49.805,"end":50.545},{"sentences":[{"text":"No problem.","start":50.056877,"end":50.776875,"sentiment":"neutral","sentiment_score":0.234655924141407}],"sentiment":"neutral","sentiment_score":0.234655924141407,"channel":1,"num_words":2,"start":50.056877,"end":50.776875},{"sentences":[{"text":"Bye","start":50.685,"end":50.925,"sentiment":"neutral","sentiment_score":0.12757819890975952}],"sentiment":"neutral","sentiment_score":0.12757819890975952,"channel":0,"num_words":1,"start":50.685,"end":50.925},{"sentences":[{"text":"Bye.","start":50.776875,"end":51.276875,"sentiment":"neutral","sentiment_score":0.13377192616462708}],"sentiment":"neutral","sentiment_score":0.13377192616462708,"channel":1,"num_words":1,"start":50.776875,"end":51.276875},{"sentences":[{"text":"bye.","start":50.925,"end":51.425,"sentiment":"neutral","sentiment_score":0.069959856569767}],"sentiment":"neutral","sentiment_score":0.069959856569767,"channel":0,"num_words":1,"start":50.925,"end":51.425}]},"summary":{"result":"success","short":"Abby from Tacknowand is calling Noni on behalf of Daniel from the Australian firms based in Springfield, Brisbane. They are discussing IT issues and recurring IT issues. Noni confirms that they are not affected by IT issues and thanks Abby for her time."},"intents":{"segments":[{"text":"This is Abby. I'm calling on behalf of Daniel from Tacknowand From based where's in the? spring I'm calling on behalf of Daniel from Tacknowand. Daniel asked me to reach out to you. We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia. We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues?","start_word":10,"end_word":80,"intents":[{"intent":"Communicate with daniel","confidence_score":0.00026108557}]},{"text":"We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues? So far, No.","start_word":59,"end_word":83,"intents":[{"intent":"Inquire about it it issues","confidence_score":0.17680605}]},{"text":"Alright. We are good.","start_word":95,"end_word":98,"intents":[{"intent":"Confirm understanding","confidence_score":0.09001384}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. Hi. Is this Noni? Yes. Hi, ma'am. This is Abby. I'm calling on behalf of Daniel from Tacknowand From based where's in the? spring I'm calling on behalf of Daniel from Tacknowand. Daniel asked me to reach out to you. We're actually based in Springfield, Brisbane, and we are talking with different firms actually in Australia. We wanted to know if you are also dealing with the same issues or concerns about IT IT issues, recurring IT issues? So far, No. you have a good IT Yeah. support? We we do. Yeah. Alright.","start_word":0,"end_word":95,"sentiment":"neutral","sentiment_score":0.02222154289484024},{"text":"We are good. Ma'am, thank you so much for Thank you.","start_word":96,"end_word":106,"sentiment":"positive","sentiment_score":0.5437829494476318},{"text":"your time. Bye. Take care. No problem. Bye Bye. bye.","start_word":107,"end_word":116,"sentiment":"neutral","sentiment_score":0.2067514210939407}],"average":{"sentiment":"neutral","sentiment_score":0.08908588621351454}}}}