{"metadata":{"transaction_key":"deprecated","request_id":"01a09d6a-5277-7c61-90b5-344d81421b40","sha256":"8ea23af665fa21cee01bacecd1f6d89b8e71cebe87d2d7114d6c05f63ef94564","created":"2026-09-14T00:56:27.719Z","duration":28.007938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Looking for Andrew.","confidence":0.7902832,"words":[{"word":"looking","start":6.8799996,"end":7.2,"confidence":0.52734375,"punctuated_word":"Looking","sentiment":"neutral","sentiment_score":0.014336615800857544},{"word":"for","start":7.2,"end":7.68,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017172634601593018},{"word":"andrew","start":7.68,"end":8.18,"confidence":0.7902832,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.12180661410093307}],"paragraphs":{"transcript":"\nLooking for Andrew.","paragraphs":[{"sentences":[{"text":"Looking for Andrew.","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.05110528816779455}],"sentiment":"neutral","sentiment_score":0.05110528816779455,"num_words":3,"start":6.8799996,"end":8.18}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","confidence":1.0,"words":[{"word":"hi","start":0.56,"end":1.04,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.0754568800330162},{"word":"if","start":1.04,"end":1.28,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.033050987869501114},{"word":"you","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00670231506228447},{"word":"record","start":1.4399999,"end":1.8399999,"confidence":1.0,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.00407085195183754},{"word":"your","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012480478733778},{"word":"name","start":2.0,"end":2.24,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.005511675029993057},{"word":"and","start":2.24,"end":2.3999999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0031497813761234283},{"word":"reason","start":2.3999999,"end":2.8,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.02263704314827919},{"word":"for","start":2.8,"end":2.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011987775564193726},{"word":"calling","start":2.96,"end":3.46,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.017118260264396667},{"word":"i'll","start":3.6,"end":3.84,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.01663840562105179},{"word":"see","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.015554755926132202},{"word":"if","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004936039447784424},{"word":"this","start":4.16,"end":4.4,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.01000899076461792},{"word":"person","start":4.4,"end":4.7999997,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.0019488930702209473},{"word":"is","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.006174713373184204},{"word":"available","start":5.04,"end":5.54,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.008352048695087433},{"word":"thanks","start":15.995,"end":16.494999,"confidence":0.9975586,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6719961762428284},{"word":"please","start":16.795,"end":17.195,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.0005741715431213379},{"word":"stay","start":17.195,"end":17.435001,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.08090005815029144},{"word":"on","start":17.435001,"end":17.675,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13786664605140686},{"word":"the","start":17.675,"end":17.755001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2824459671974182},{"word":"line","start":17.755001,"end":18.255001,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.16016577184200287}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0754568800330162},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.54,"sentiment":"neutral","sentiment_score":-0.00009981566108763218},{"text":"Thanks.","start":15.995,"end":16.494999,"sentiment":"positive","sentiment_score":0.6719961762428284},{"text":"Please stay on the line.","start":16.795,"end":18.255001,"sentiment":"neutral","sentiment_score":0.13216085433959962}],"sentiment":"neutral","sentiment_score":0.061159142495497414,"num_words":23,"start":0.56,"end":18.255001}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Looking for Andrew.\n\nChannel 1: Thanks. Please stay on the line.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.56,"end":1.04,"sentiment":"neutral","sentiment_score":0.0754568800330162},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":1.04,"end":5.54,"sentiment":"neutral","sentiment_score":-0.00009981566108763218}],"sentiment":"neutral","sentiment_score":0.00434469585033024,"channel":1,"num_words":17,"start":0.56,"end":5.54},{"sentences":[{"text":"Looking for Andrew.","start":6.8799996,"end":8.18,"sentiment":"neutral","sentiment_score":0.05110528816779455}],"sentiment":"neutral","sentiment_score":0.05110528816779455,"channel":0,"num_words":3,"start":6.8799996,"end":8.18},{"sentences":[{"text":"Thanks.","start":15.995,"end":16.494999,"sentiment":"positive","sentiment_score":0.6719961762428284},{"text":"Please stay on the line.","start":16.795,"end":18.255001,"sentiment":"neutral","sentiment_score":0.13216085433959962}],"sentiment":"neutral","sentiment_score":0.22213340799013773,"channel":1,"num_words":6,"start":15.995,"end":18.255001}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Andrew. Thanks. Please stay on the line."},"intents":{"segments":[{"text":"Please stay on the line.","start_word":21,"end_word":25,"intents":[{"intent":"Record caller information","confidence_score":0.21357735}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Looking for Andrew.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.016191914677619934},{"text":"Thanks.","start_word":20,"end_word":20,"sentiment":"positive","sentiment_score":0.6719961762428284},{"text":"Please stay on the line.","start_word":21,"end_word":25,"sentiment":"neutral","sentiment_score":0.1647801697254181}],"average":{"sentiment":"neutral","sentiment_score":0.07913871492658342}}}}