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you for calling Mickham Properties. Our receptionists are currently on the phone and will attend to your call shortly. We appreciate your patience. Thank you for calling MyCom. This is Maureen.\n\nHow can I help you? May I know who's on the line? I yeah. May I know what the call is in regards to? Are you following up an email appointment or anything?\n\nOkay. Okay. Okay. Okay. So just following up.\n\nOkay. I'll have to pass the request to to his team. I'll get one off the IT team to get back to you on his availability. Yeah. What's the best contact number?\n\nYep. Six nine three. Any names? There you go. Okay.\n\nOkay. No problem. I'll pass the details to the IT team. No problem. 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Our receptionists are currently on the phone and will attend to your call shortly. We appreciate your patience. Thank you for calling MyCom. This is Maureen.\n\nHow can I help you?\n\nChannel 0: Yes, dear. Good afternoon. I'm looking for Alexander Harun.\n\nChannel 1: May I know who's on the\n\nChannel 0: Mary from Vigilance\n\nChannel 1: line?\n\nChannel 0: AI.\n\nChannel 1: I yeah. May I know what the call is in regards to? Are you following up an email appointment or anything?\n\nChannel 0: Yeah. We just want to check the availability to reschedule the discussion with him.\n\nChannel 1: Okay. Okay. Okay. Okay. So just following up.\n\nChannel 0: Yes.\n\nChannel 1: Okay. I'll have to pass the request to to his team.\n\nChannel 0: Mhmm.\n\nChannel 1: I'll get one off the IT team to get back to you on his availability.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. What's the best contact number?\n\nChannel 0: Alright. It's 04\n\nChannel 1: Yep.\n\nChannel 0: 6935\n\nChannel 1: Six nine three.\n\nChannel 0: 151.\n\nChannel 1: Any names?\n\nChannel 0: Any name? Mary.\n\nChannel 1: There you go. Okay. Okay. No\n\nChannel 0: Okay.\n\nChannel 1: problem.\n\nChannel 0: No\n\nChannel 1: I'll\n\nChannel 0: problem.\n\nChannel 1: pass the\n\nChannel 0: Yeah.\n\nChannel 1: details to the IT team.\n\nChannel 0: Oh, alright. Thank you.\n\nChannel 1: No problem. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Mickham Properties.","start":0.39999998,"end":2.42,"sentiment":"positive","sentiment_score":0.5597604413827261},{"text":"Our receptionists are currently on the phone and will attend to your call shortly.","start":2.96,"end":7.3799996,"sentiment":"positive","sentiment_score":0.41208234216485706},{"text":"We appreciate your patience.","start":7.7599998,"end":9.38,"sentiment":"positive","sentiment_score":0.46640585362911224},{"text":"Thank you for calling MyCom.","start":17.925,"end":19.205,"sentiment":"positive","sentiment_score":0.5147970020771027},{"text":"This is Maureen.","start":19.205,"end":19.845,"sentiment":"positive","sentiment_score":0.4691245158513387}],"sentiment":"positive","sentiment_score":0.4679592940956354,"channel":1,"num_words":32,"start":0.39999998,"end":19.845},{"sentences":[{"text":"How can I help 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The agent, Maureen, asks for the caller's name and if they are following up on an email appointment. The caller, Alexander Hospital, is not available and the agent promises to pass the message to the IT team and get back to the caller."},"intents":{"segments":[{"text":"I'm looking for Alexander Harun. May I know who's on the Mary from Vigilance line? AI. I yeah. May I know what the call is in regards to? Are you following up an email appointment or anything? Yeah. We just want to check the availability to reschedule the discussion with him. Okay.","start_word":41,"end_word":92,"intents":[{"intent":"Reschedule discussion with alexander harun","confidence_score":0.009173425}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Mickham Properties. Our receptionists are currently on the phone and will attend to your call shortly. We appreciate your patience. Thank you for calling MyCom. This is Maureen. How can I help you?","start_word":0,"end_word":36,"sentiment":"positive","sentiment_score":0.46117332577705383},{"text":"Yes, dear. Good afternoon. I'm looking for Alexander Harun. May I know who's on the Mary from Vigilance line? AI. I yeah. May I know what the call is in regards to? Are you following up an email appointment or anything? Yeah. We just want to check the availability to reschedule the discussion with him. Okay. Okay. Okay. Okay. So just following up. Yes. Okay. I'll have to pass the request to to his team. Mhmm. I'll get one off the IT team to get back to you on his availability. Okay. Yeah. What's the best contact number? Alright. It's 04 Yep. 6935 Six nine three. 151. Any names? Any name? Mary. There you go. Okay. Okay. No Okay. problem. No I'll problem. pass the Yeah. details to the IT team. Oh, alright.","start_word":37,"end_word":169,"sentiment":"neutral","sentiment_score":0.02426273748278618},{"text":"Thank you.","start_word":170,"end_word":171,"sentiment":"positive","sentiment_score":0.33529210090637207},{"text":"No problem. Bye bye.","start_word":172,"end_word":175,"sentiment":"neutral","sentiment_score":0.18646180629730225}],"average":{"sentiment":"neutral","sentiment_score":0.11380553968024976}}}}