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Hi. Yes. Can you hear me? I'm sorry.\n\nYeah. Yes. Thank you so much. Yeah. I am just calling.\n\nI just need to inquire something. Do you handle stand alone stand alone VoIP services? Do you handle stand alone VoIP services, or does it have to be a bundle? Home phone. Yeah.\n\nA voice over IP if you can look into it. Mhmm. Do you offer it as a stand alone service, or do I have to get it with an Internet service? Okay. Yes.\n\nGotcha. Thank you so much. I just need to know that so I can choose since I already have my own Internet. Anyway, thank you so much, Maureen. I'll keep that in mind.\n\nYeah. Thank you. You have a great day. 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Good afternoon. This is Maureen from Airtel. Hello? How can I assist you?\n\nHello? Can you hear\n\nChannel 1: Hello?\n\nChannel 0: me? Hello? Can you hear me?\n\nChannel 1: Hi. Yes.\n\nChannel 0: Yeah.\n\nChannel 1: Can you\n\nChannel 0: Hello?\n\nChannel 1: hear me?\n\nChannel 0: Yeah. I can\n\nChannel 1: I'm sorry.\n\nChannel 0: hear you\n\nChannel 1: Yeah.\n\nChannel 0: now.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: Thank you so much. Yeah. I am just calling. I just need to inquire something. Do you handle stand alone stand alone VoIP services?\n\nChannel 0: Sorry?\n\nChannel 1: Do you handle stand alone VoIP services, or does it have to be a bundle?\n\nChannel 0: Is that a mobile number? Sorry. Mobile plan?\n\nChannel 1: Home phone.\n\nChannel 0: Home phone. Let me just check.\n\nChannel 1: Yeah. A voice over IP if you can look into it.\n\nChannel 0: Yeah. We do offer that one.\n\nChannel 1: Mhmm. 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welcome.","start":104.66499,"end":105.485,"sentiment":"positive","sentiment_score":0.5163229703903198}],"sentiment":"positive","sentiment_score":0.5163229703903198,"channel":0,"num_words":2,"start":104.66499,"end":105.485},{"sentences":[{"text":"You have","start":105.245,"end":105.565,"sentiment":"positive","sentiment_score":0.5325909852981567}],"sentiment":"positive","sentiment_score":0.5325909852981567,"channel":1,"num_words":2,"start":105.245,"end":105.565},{"sentences":[{"text":"Bye.","start":105.545,"end":106.045,"sentiment":"positive","sentiment_score":0.4852387309074402}],"sentiment":"positive","sentiment_score":0.4852387309074402,"channel":0,"num_words":1,"start":105.545,"end":106.045},{"sentences":[{"text":"a great day.","start":105.565,"end":106.385,"sentiment":"positive","sentiment_score":0.5980232159296671},{"text":"Bye bye.","start":106.925,"end":107.58501,"sentiment":"neutral","sentiment_score":0.3064246028661728}],"sentiment":"positive","sentiment_score":0.4813837707042694,"channel":1,"num_words":5,"start":105.565,"end":107.58501},{"sentences":[{"text":"You too.","start":107.145,"end":107.965,"sentiment":"neutral","sentiment_score":0.16287080943584442}],"sentiment":"neutral","sentiment_score":0.16287080943584442,"channel":0,"num_words":2,"start":107.145,"end":107.965}]},"summary":{"result":"success","short":"A representative from Airtel called a customer to inquire about VoIP services and whether they offer stand-alone VoIP services or bundle. The customer asked if the representative handled stand-alone VoIP services and if they could use their mobile phone for VoIP services. The representative confirmed that they offer VoIP services and asked if the customer would like to explore them. The call ended with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I am just calling. I just need to inquire something. Do you handle stand alone stand alone VoIP services? Sorry?","start_word":49,"end_word":68,"intents":[{"intent":"Inquire about stand alone services","confidence_score":0.2544483}]},{"text":"Do you handle stand alone stand alone VoIP services? Sorry?","start_word":59,"end_word":68,"intents":[{"intent":"Check for stand alone services","confidence_score":0.00622308}]},{"text":"Do you offer it as a stand alone service, or do I have to get it with an Internet service? You can avail phone VoIP only. Yeah. It's possible Okay. even though without Internet. Yes. Gotcha.","start_word":118,"end_word":153,"intents":[{"intent":"Choose service with internet","confidence_score":0.000023888531}]},{"text":"I'll keep that in mind. Yeah.","start_word":182,"end_word":187,"intents":[{"intent":"Continue conversation","confidence_score":0.0035957284}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.143646240234375},{"text":"Good afternoon.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.3521847128868103},{"text":"This is Maureen from Airtel. Hello? How can I assist you? Hello? Can you hear Hello? me? Hello? Can you hear me? Hi. Yes. Yeah. Can Hello? you hear me? Yeah. I can I'm sorry. hear you Yeah. now. Yes. Mhmm.","start_word":3,"end_word":43,"sentiment":"neutral","sentiment_score":0.06182673200964928},{"text":"Thank you so much.","start_word":44,"end_word":47,"sentiment":"positive","sentiment_score":0.5166212320327759},{"text":"Yeah. I am just calling. I just need to inquire something. Do you handle stand alone stand alone VoIP services? Sorry? Do you handle stand alone VoIP services, or does it have to be a bundle? Is that a mobile number? Sorry. Mobile plan? Home phone. Home phone. Let me just check. Yeah. A voice over IP if you can look into it. Yeah. We do offer that one. Mhmm. Do you offer it as a stand alone service, or do I have to get it with an Internet service? You can avail phone VoIP only. Yeah. It's possible Okay. even though without Internet. Yes. Gotcha.","start_word":48,"end_word":153,"sentiment":"neutral","sentiment_score":0.02364029362797737},{"text":"Thank you so much.","start_word":154,"end_word":157,"sentiment":"positive","sentiment_score":0.3934877514839173},{"text":"I just need to know that so I can choose since I already have my own Internet.","start_word":158,"end_word":174,"sentiment":"neutral","sentiment_score":0.1734476089477539},{"text":"Anyway, thank you so much, Maureen.","start_word":175,"end_word":180,"sentiment":"positive","sentiment_score":0.4168130755424499},{"text":"Okay. I'll keep that in mind. Yeah. Okay. Yeah.","start_word":181,"end_word":189,"sentiment":"neutral","sentiment_score":0.1842014342546463},{"text":"Thank Sure. you. You're welcome. You have Bye. a great day.","start_word":190,"end_word":200,"sentiment":"positive","sentiment_score":0.4923793971538544},{"text":"Bye bye. You too.","start_word":201,"end_word":204,"sentiment":"neutral","sentiment_score":0.26578059792518616}],"average":{"sentiment":"neutral","sentiment_score":0.12128538395017888}}}}