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It's Sienna Clindon. I'm I'm just ringing back again. On my router login thing, when I because the thing on the router says tender.com for the login address, and it's coming up on my phone that oh, what did it say? No.\n\nIt says this site can't be reached. Tender Wi Fi server IP address could not be found. No. No. I'm using my mobile data.\n\nOkay. I'll try that again. Oh, yeah. All good. I'm sorry.\n\nAlright. Yeah. I'll probably just give a callback. Thank you. Alright.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.05872414633631706},{"text":"It's Sienna Clindon.","start":6.48,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.049177744736274086},{"text":"I'm I'm just ringing back again.","start":8.0,"end":9.78,"sentiment":"neutral","sentiment_score":-0.03428440021040539},{"text":"On my router login thing, when I because the thing on the router says tender.com for the login address, and it's coming up on my phone that oh, what did it say?","start":11.04,"end":27.165,"sentiment":"neutral","sentiment_score":-0.0676238882006146},{"text":"No.","start":32.65,"end":33.05,"sentiment":"neutral","sentiment_score":-0.2265226244926453}],"sentiment":"neutral","sentiment_score":-0.05557990854952571,"num_words":43,"start":5.92,"end":33.05},{"sentences":[{"text":"It says this site can't be reached.","start":33.05,"end":37.05,"sentiment":"neutral","sentiment_score":-0.21618939084666117},{"text":"Tender Wi Fi server IP address could not be found.","start":37.05,"end":41.385,"sentiment":"neutral","sentiment_score":-0.12562746182084084},{"text":"No.","start":46.585,"end":46.984997,"sentiment":"neutral","sentiment_score":-0.13640013337135315},{"text":"No.","start":46.984997,"end":47.225,"sentiment":"neutral","sentiment_score":-0.13296163082122803},{"text":"I'm using my mobile data.","start":47.225,"end":48.684998,"sentiment":"neutral","sentiment_score":-0.10172626823186874}],"sentiment":"neutral","sentiment_score":-0.14781639414529005,"num_words":24,"start":33.05,"end":48.684998},{"sentences":[{"text":"Okay.","start":63.84,"end":64.24,"sentiment":"neutral","sentiment_score":-0.0214252732694149},{"text":"I'll try that again.","start":64.24,"end":65.22,"sentiment":"neutral","sentiment_score":-0.0280808680690825},{"text":"Oh, yeah.","start":66.56,"end":67.04,"sentiment":"neutral","sentiment_score":0.09013380855321884},{"text":"All good.","start":67.04,"end":67.68,"sentiment":"neutral","sentiment_score":0.19939467310905457},{"text":"I'm sorry.","start":67.68,"end":68.26,"sentiment":"neutral","sentiment_score":-0.010880157351493835}],"sentiment":"neutral","sentiment_score":0.03850435482507402,"num_words":11,"start":63.84,"end":68.26},{"sentences":[{"text":"Alright.","start":70.605,"end":71.105,"sentiment":"neutral","sentiment_score":0.006476175040006638},{"text":"Yeah.","start":74.685,"end":75.005,"sentiment":"neutral","sentiment_score":0.0018398407846689224},{"text":"I'll probably just give a callback.","start":75.005,"end":76.385,"sentiment":"neutral","sentiment_score":-0.0019723638348902264},{"text":"Thank you.","start":77.565,"end":78.305,"sentiment":"neutral","sentiment_score":0.24511608481407166},{"text":"Alright.","start":81.005,"end":81.485,"sentiment":"neutral","sentiment_score":0.22520314157009125}],"sentiment":"neutral","sentiment_score":0.06471974036486988,"num_words":11,"start":70.605,"end":81.485},{"sentences":[{"text":"Thanks.","start":81.485,"end":81.965,"sentiment":"positive","sentiment_score":0.4373887777328491},{"text":"Bye.","start":81.965,"end":82.465,"sentiment":"neutral","sentiment_score":0.16674691438674927}],"sentiment":"neutral","sentiment_score":0.3020678460597992,"num_words":2,"start":81.485,"end":82.465}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Marlene from Airtel tech support.\n\nChannel 1: Hi. It's Sienna Clindon. I'm I'm just ringing back again. On my router login thing, when I because the thing on the router says tender.com for the login address, and it's coming up on my phone that oh, what did it say?\n\nChannel 0: No Internet?\n\nChannel 1: No. It says this site can't be reached. Tender Wi Fi server IP address could not be found.\n\nChannel 0: But are you still connected to the router's Wi Fi?\n\nChannel 1: No. No.\n\nChannel 0: No.\n\nChannel 1: I'm using\n\nChannel 0: It's\n\nChannel 1: my mobile data.\n\nChannel 0: Okay. That's why. Because you need to still connect it to the router's Wi Fi, though it has no Internet connection for you to access the router interface, for you to enter the IP address on your browser.\n\nChannel 1: Okay. I'll try that again.\n\nChannel 0: Okay.\n\nChannel 1: Oh, yeah. All good. I'm sorry.\n\nChannel 0: Okay. Do you\n\nChannel 1: Alright.\n\nChannel 0: want me to walk you through or just give me a callback?\n\nChannel 1: Yeah. I'll probably just give a callback. Thank you.\n\nChannel 0: Okay. Sure. Give me a callback. Bye.\n\nChannel 1: Alright.\n\nChannel 0: Have a\n\nChannel 1: Thanks.\n\nChannel 0: great day.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.5999999,"end":2.08,"sentiment":"neutral","sentiment_score":0.13048258423805237},{"text":"Good afternoon.","start":2.08,"end":2.82,"sentiment":"neutral","sentiment_score":0.30623874068260193},{"text":"This is Marlene from Airtel tech support.","start":2.8799999,"end":5.38,"sentiment":"neutral","sentiment_score":0.18629165206636703}],"sentiment":"neutral","sentiment_score":0.20470016300678254,"channel":0,"num_words":10,"start":1.5999999,"end":5.38},{"sentences":[{"text":"Hi.","start":5.92,"end":6.42,"sentiment":"neutral","sentiment_score":0.05872414633631706},{"text":"It's Sienna Clindon.","start":6.48,"end":7.7799997,"sentiment":"neutral","sentiment_score":0.049177744736274086},{"text":"I'm I'm just ringing back again.","start":8.0,"end":9.78,"sentiment":"neutral","sentiment_score":-0.03428440021040539},{"text":"On my router login thing, when I because the thing on the router says tender.com for the login address, and it's coming up on my phone that oh, what did it say?","start":11.04,"end":27.165,"sentiment":"neutral","sentiment_score":-0.0676238882006146}],"sentiment":"neutral","sentiment_score":-0.05150984388421334,"channel":1,"num_words":42,"start":5.92,"end":27.165},{"sentences":[{"text":"No Internet?","start":28.800001,"end":29.62,"sentiment":"neutral","sentiment_score":-0.15700101852416992}],"sentiment":"neutral","sentiment_score":-0.15700101852416992,"channel":0,"num_words":2,"start":28.800001,"end":29.62},{"sentences":[{"text":"No.","start":32.65,"end":33.05,"sentiment":"neutral","sentiment_score":-0.2265226244926453},{"text":"It says this site can't be reached.","start":33.05,"end":37.05,"sentiment":"neutral","sentiment_score":-0.21618939084666117},{"text":"Tender Wi Fi server IP address could not be found.","start":37.05,"end":41.385,"sentiment":"neutral","sentiment_score":-0.12562746182084084}],"sentiment":"neutral","sentiment_score":-0.16645127659042677,"channel":1,"num_words":18,"start":32.65,"end":41.385},{"sentences":[{"text":"But are you still connected to the router's Wi Fi?","start":42.655,"end":46.515,"sentiment":"neutral","sentiment_score":-0.06555950082838535}],"sentiment":"neutral","sentiment_score":-0.06555950082838535,"channel":0,"num_words":10,"start":42.655,"end":46.515},{"sentences":[{"text":"No.","start":46.585,"end":46.984997,"sentiment":"neutral","sentiment_score":-0.13640013337135315},{"text":"No.","start":46.984997,"end":47.225,"sentiment":"neutral","sentiment_score":-0.13296163082122803}],"sentiment":"neutral","sentiment_score":-0.1346808820962906,"channel":1,"num_words":2,"start":46.585,"end":47.225},{"sentences":[{"text":"No.","start":47.135,"end":47.535,"sentiment":"neutral","sentiment_score":-0.1402170956134796}],"sentiment":"neutral","sentiment_score":-0.1402170956134796,"channel":0,"num_words":1,"start":47.135,"end":47.535},{"sentences":[{"text":"I'm using","start":47.225,"end":47.625,"sentiment":"neutral","sentiment_score":-0.0877729170024395}],"sentiment":"neutral","sentiment_score":-0.0877729170024395,"channel":1,"num_words":2,"start":47.225,"end":47.625},{"sentences":[{"text":"It's","start":47.535,"end":48.035,"sentiment":"neutral","sentiment_score":-0.10939449071884157}],"sentiment":"neutral","sentiment_score":-0.10939449071884157,"channel":0,"num_words":1,"start":47.535,"end":48.035},{"sentences":[{"text":"my mobile data.","start":47.625,"end":48.684998,"sentiment":"neutral","sentiment_score":-0.11102850238482158}],"sentiment":"neutral","sentiment_score":-0.11102850238482158,"channel":1,"num_words":3,"start":47.625,"end":48.684998},{"sentences":[{"text":"Okay.","start":49.535,"end":49.934998,"sentiment":"neutral","sentiment_score":-0.05335596203804016},{"text":"That's why.","start":49.934998,"end":50.575,"sentiment":"neutral","sentiment_score":-0.052518099546432495},{"text":"Because you need to still connect it to the router's Wi Fi, though it has no Internet connection for you to access the router interface, for you to enter the IP address on your browser.","start":50.575,"end":62.89,"sentiment":"neutral","sentiment_score":-0.11030062170965331}],"sentiment":"neutral","sentiment_score":-0.10576089265707292,"channel":0,"num_words":38,"start":49.535,"end":62.89},{"sentences":[{"text":"Okay.","start":63.84,"end":64.24,"sentiment":"neutral","sentiment_score":-0.0214252732694149},{"text":"I'll try that again.","start":64.24,"end":65.22,"sentiment":"neutral","sentiment_score":-0.0280808680690825}],"sentiment":"neutral","sentiment_score":-0.026749749109148978,"channel":1,"num_words":5,"start":63.84,"end":65.22},{"sentences":[{"text":"Okay.","start":66.244995,"end":66.744995,"sentiment":"neutral","sentiment_score":0.04103394597768784}],"sentiment":"neutral","sentiment_score":0.04103394597768784,"channel":0,"num_words":1,"start":66.244995,"end":66.744995},{"sentences":[{"text":"Oh, yeah.","start":66.56,"end":67.04,"sentiment":"neutral","sentiment_score":0.09013380855321884},{"text":"All good.","start":67.04,"end":67.68,"sentiment":"neutral","sentiment_score":0.19939467310905457},{"text":"I'm sorry.","start":67.68,"end":68.26,"sentiment":"neutral","sentiment_score":-0.010880157351493835}],"sentiment":"neutral","sentiment_score":0.09288277477025986,"channel":1,"num_words":6,"start":66.56,"end":68.26},{"sentences":[{"text":"Okay.","start":69.365,"end":69.865,"sentiment":"neutral","sentiment_score":-0.011014357209205627},{"text":"Do you","start":70.405,"end":70.645,"sentiment":"neutral","sentiment_score":-0.017867915332317352}],"sentiment":"neutral","sentiment_score":-0.015583395957946777,"channel":0,"num_words":3,"start":69.365,"end":70.645},{"sentences":[{"text":"Alright.","start":70.605,"end":71.105,"sentiment":"neutral","sentiment_score":0.006476175040006638}],"sentiment":"neutral","sentiment_score":0.006476175040006638,"channel":1,"num_words":1,"start":70.605,"end":71.105},{"sentences":[{"text":"want me to walk you through or just give me a callback?","start":70.645,"end":74.104996,"sentiment":"neutral","sentiment_score":-0.02880919227997462}],"sentiment":"neutral","sentiment_score":-0.02880919227997462,"channel":0,"num_words":12,"start":70.645,"end":74.104996},{"sentences":[{"text":"Yeah.","start":74.685,"end":75.005,"sentiment":"neutral","sentiment_score":0.0018398407846689224},{"text":"I'll probably just give a callback.","start":75.005,"end":76.385,"sentiment":"neutral","sentiment_score":-0.0019723638348902264},{"text":"Thank you.","start":77.565,"end":78.305,"sentiment":"neutral","sentiment_score":0.24511608481407166}],"sentiment":"neutral","sentiment_score":0.05335975860038565,"channel":1,"num_words":9,"start":74.685,"end":78.305},{"sentences":[{"text":"Okay.","start":77.90894,"end":78.30894,"sentiment":"neutral","sentiment_score":0.08485904335975647},{"text":"Sure.","start":78.30894,"end":78.78894,"sentiment":"neutral","sentiment_score":0.11546148359775545},{"text":"Give me a callback.","start":78.78894,"end":79.84894,"sentiment":"neutral","sentiment_score":0.09690617024898529},{"text":"Bye.","start":80.86894,"end":81.18894,"sentiment":"neutral","sentiment_score":0.11408261954784392}],"sentiment":"neutral","sentiment_score":0.10028968964304243,"channel":0,"num_words":7,"start":77.90894,"end":81.18894},{"sentences":[{"text":"Alright.","start":81.005,"end":81.485,"sentiment":"neutral","sentiment_score":0.22520314157009125}],"sentiment":"neutral","sentiment_score":0.22520314157009125,"channel":1,"num_words":1,"start":81.005,"end":81.485},{"sentences":[{"text":"Have a","start":81.18894,"end":81.50894,"sentiment":"positive","sentiment_score":0.3516053408384323}],"sentiment":"positive","sentiment_score":0.3516053408384323,"channel":0,"num_words":2,"start":81.18894,"end":81.50894},{"sentences":[{"text":"Thanks.","start":81.485,"end":81.965,"sentiment":"positive","sentiment_score":0.4373887777328491}],"sentiment":"positive","sentiment_score":0.4373887777328491,"channel":1,"num_words":1,"start":81.485,"end":81.965},{"sentences":[{"text":"great day.","start":81.50894,"end":82.16894,"sentiment":"positive","sentiment_score":0.5127652734518051}],"sentiment":"positive","sentiment_score":0.5127652734518051,"channel":0,"num_words":2,"start":81.50894,"end":82.16894},{"sentences":[{"text":"Bye.","start":81.965,"end":82.465,"sentiment":"neutral","sentiment_score":0.16674691438674927}],"sentiment":"neutral","sentiment_score":0.16674691438674927,"channel":1,"num_words":1,"start":81.965,"end":82.465}]},"summary":{"result":"success","short":"A customer named Sienna Clindon is having trouble connecting to the router login for their mobile data. They are unsure if they are still connected to the router's Wi Fi server and need assistance. The agent offers to call back at a later time and the call ends politely."},"intents":{"segments":[{"text":"This is Marlene from Airtel tech support. Hi.","start_word":3,"end_word":10,"intents":[{"intent":"Request technical assistance","confidence_score":0.2227834}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Marlene from Airtel tech support. Hi. It's Sienna Clindon. I'm I'm just ringing back again. On my router login thing, when I because the thing on the router says tender.com for the login address, and it's coming up on my phone that oh, what did it say? No Internet? No. It says this site can't be reached. Tender Wi Fi server IP address could not be found. But are you still connected to the router's Wi Fi? No. No. No. I'm using It's my mobile data. Okay. That's why. Because you need to still connect it to the router's Wi Fi, though it has no Internet connection for you to access the router interface, for you to enter the IP address on your browser. Okay. I'll try that again. Okay. Oh, yeah. All good. I'm sorry. Okay. Do you Alright. want me to walk you through or just give me a callback? Yeah. I'll probably just give a callback. Thank you. Okay. Sure. Give me a callback. Bye. Alright.","start_word":0,"end_word":173,"sentiment":"neutral","sentiment_score":-0.03305281698703766},{"text":"Have a Thanks. great day.","start_word":174,"end_word":178,"sentiment":"positive","sentiment_score":0.4215383231639862},{"text":"Bye.","start_word":179,"end_word":179,"sentiment":"neutral","sentiment_score":0.22244171798229215}],"average":{"sentiment":"neutral","sentiment_score":-0.017041133533824575}}}}