{"metadata":{"transaction_key":"deprecated","request_id":"019f8228-c65f-7fb0-879a-8f44cc58b105","sha256":"c6b4c3c0fe0f1047911e7a131d068bbf24737384b1dda5c11c94200e374f72da","created":"2026-07-21T00:52:19.528Z","duration":12.527938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":38},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":38,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"forwarded","start":0.32,"end":0.71999997,"confidence":0.9741211,"punctuated_word":"Forwarded","sentiment":"negative","sentiment_score":-0.752173900604248},{"word":"to","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6799454689025879},{"word":"voice","start":0.88,"end":1.1999999,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.675713062286377},{"word":"mail","start":1.1999999,"end":1.6999999,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6565479040145874},{"word":"the","start":1.92,"end":2.08,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8240832686424255},{"word":"person","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7898584008216858},{"word":"you're","start":2.3999999,"end":2.6399999,"confidence":0.90625,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.7898319959640503},{"word":"trying","start":2.6399999,"end":2.96,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8155298233032227},{"word":"to","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.7991290092468262},{"word":"reach","start":3.12,"end":3.4399998,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.819847047328949},{"word":"is","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8599658608436584},{"word":"not","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8733912110328674},{"word":"available","start":3.84,"end":4.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.800155520439148},{"word":"at","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4824618399143219},{"word":"the","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4293213188648224},{"word":"tone","start":5.12,"end":5.6,"confidence":1.0,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.37129974365234375},{"word":"please","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4175923764705658},{"word":"record","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.41675660014152527},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3773756325244904},{"word":"message","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3202921748161316},{"word":"when","start":7.2,"end":7.44,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2032141536474228},{"word":"you","start":7.44,"end":7.52,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24263688921928409},{"word":"have","start":7.52,"end":7.7599998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1821921467781067},{"word":"finished","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.22330579161643985},{"word":"recording","start":8.16,"end":8.66,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2529517412185669},{"word":"you","start":8.72,"end":8.88,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3153899013996124},{"word":"may","start":8.88,"end":9.12,"confidence":0.98535156,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3636455237865448},{"word":"hang","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3810367882251739},{"word":"up","start":9.36,"end":9.86,"confidence":0.9995117,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20280206203460693}],"paragraphs":{"transcript":"\nForwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.6910950839519501},{"text":"The person you're trying to reach is not available.","start":1.92,"end":4.34,"sentiment":"negative","sentiment_score":-0.8190880152914259},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"negative","sentiment_score":-0.40215709805488586},{"text":"When you have finished recording, you may hang up.","start":7.2,"end":9.86,"sentiment":"neutral","sentiment_score":-0.26301944421397316}],"sentiment":"negative","sentiment_score":-0.5282223157841583,"num_words":29,"start":0.32,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Forwarded to voice mail.","start":0.32,"end":1.6999999,"sentiment":"negative","sentiment_score":-0.6910950839519501},{"text":"The person you're trying to reach is not available.","start":1.92,"end":4.34,"sentiment":"negative","sentiment_score":-0.8190880152914259},{"text":"At the tone, please record your message.","start":4.7999997,"end":6.98,"sentiment":"negative","sentiment_score":-0.40215709805488586},{"text":"When you have finished recording, you may hang up.","start":7.2,"end":9.86,"sentiment":"neutral","sentiment_score":-0.26301944421397316}],"sentiment":"negative","sentiment_score":-0.5282223157841583,"channel":1,"num_words":29,"start":0.32,"end":9.86}]},"summary":{"result":"success","short":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"intents":[{"intent":"Leave message","confidence_score":0.84295774}]}]},"sentiments":{"segments":[{"text":"Forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":19,"sentiment":"negative","sentiment_score":-0.6456076502799988},{"text":"When you have finished recording, you may hang up.","start_word":20,"end_word":28,"sentiment":"neutral","sentiment_score":-0.2737944424152374}],"average":{"sentiment":"negative","sentiment_score":-0.537977469594855}}}}