{"metadata":{"transaction_key":"deprecated","request_id":"019f1c95-0b4c-73b0-becc-5050a2a623bf","sha256":"e5783d3dd1b63e32897add502c738d886e8098fa579eae94423188fcf9055cc3","created":"2026-07-01T07:29:18.796Z","duration":10.871938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You have reached the voice mail system. Please leave your message after the tone. For further options after recording, press the hash key.","confidence":1.0,"words":[{"word":"you","start":0.24,"end":0.39999998,"confidence":0.9980469,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.4735310971736908},{"word":"have","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4100908935070038},{"word":"reached","start":0.48,"end":0.88,"confidence":1.0,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.4315313696861267},{"word":"the","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4663800597190857},{"word":"voice","start":1.04,"end":1.28,"confidence":0.9770508,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.3118590712547302},{"word":"mail","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"mail","sentiment":"negative","sentiment_score":-0.4381414353847504},{"word":"system","start":1.5999999,"end":2.1,"confidence":0.9995117,"punctuated_word":"system.","sentiment":"negative","sentiment_score":-0.4911350607872009},{"word":"please","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.5254592895507812},{"word":"leave","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.4912198781967163},{"word":"your","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6105926036834717},{"word":"message","start":3.04,"end":3.4399998,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5613507032394409},{"word":"after","start":3.4399998,"end":3.76,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.5348581075668335},{"word":"the","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5996345281600952},{"word":"tone","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.5615400671958923},{"word":"for","start":4.7999997,"end":4.96,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.2559424638748169},{"word":"further","start":4.96,"end":5.3599997,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":-0.17427952587604523},{"word":"options","start":5.3599997,"end":5.7599998,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.12812498211860657},{"word":"after","start":5.7599998,"end":6.08,"confidence":0.99902344,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.23597809672355652},{"word":"recording","start":6.08,"end":6.58,"confidence":0.99609375,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2495757043361664},{"word":"press","start":6.7999997,"end":7.12,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.18388964235782623},{"word":"the","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17040567100048065},{"word":"hash","start":7.3599997,"end":7.68,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.15842625498771667},{"word":"key","start":7.68,"end":8.18,"confidence":0.99853516,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":-0.11033901572227478}],"paragraphs":{"transcript":"\nYou have reached the voice mail system. Please leave your message after the tone. For further options after recording, press the hash key.","paragraphs":[{"sentences":[{"text":"You have reached the voice mail system.","start":0.24,"end":2.1,"sentiment":"negative","sentiment_score":-0.43180985535894123},{"text":"Please leave your message after the tone.","start":2.32,"end":4.42,"sentiment":"negative","sentiment_score":-0.5549507396561759},{"text":"For further options after recording, press the hash key.","start":4.7999997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.18521792855527666}],"sentiment":"negative","sentiment_score":-0.3727950227001439,"num_words":23,"start":0.24,"end":8.18}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the voice mail system. Please leave your message after the tone. For further options after recording, press the hash key.","paragraphs":[{"sentences":[{"text":"You have reached the voice mail system.","start":0.24,"end":2.1,"sentiment":"negative","sentiment_score":-0.43180985535894123},{"text":"Please leave your message after the tone.","start":2.32,"end":4.42,"sentiment":"negative","sentiment_score":-0.5549507396561759},{"text":"For further options after recording, press the hash key.","start":4.7999997,"end":8.18,"sentiment":"neutral","sentiment_score":-0.18521792855527666}],"sentiment":"negative","sentiment_score":-0.3727950227001439,"channel":1,"num_words":23,"start":0.24,"end":8.18}]},"summary":{"result":"success","short":"You have reached the voice mail system. Please leave your message after the tone. For further options after recording, press the hash key."},"intents":{"segments":[{"text":"For further options after recording, press the hash key.","start_word":14,"end_word":22,"intents":[{"intent":"Leave message","confidence_score":0.23123914}]}]},"sentiments":{"segments":[{"text":"You have reached the voice mail system. Please leave your message after the tone.","start_word":0,"end_word":13,"sentiment":"negative","sentiment_score":-0.497499942779541},{"text":"For further options after recording, press the hash key.","start_word":14,"end_word":22,"sentiment":"neutral","sentiment_score":-0.1905137002468109}],"average":{"sentiment":"negative","sentiment_score":-0.3659344400678362}}}}