{"metadata":{"transaction_key":"deprecated","request_id":"01a06b9c-c2bb-7a70-bdfe-4ccfee83d717","sha256":"113b0c7c3ac90b5d548cef514954655092f62ad232cae19cf365b6b36938059c","created":"2026-09-04T08:50:32.492Z","duration":63.287937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":208,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":231,"output_tokens":231},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":231,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hey there, Ross, mate. Debbie's out of giving you a call at Reed Financial. I know it's late. I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today. $747.70 per week approximately. And, hopefully, if we get good returns, a little bit higher. But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things. So just waiting for those, and then we can complete your strategy, man. If you have any questions, don't hesitate to call back on this number. Likewise, 130160796, man. That'll be great. Thanks. Bye.","confidence":0.9951172,"words":[{"word":"hey","start":21.295,"end":21.535,"confidence":0.99121094,"punctuated_word":"Hey","sentiment":"neutral","sentiment_score":0.07287004590034485},{"word":"there","start":21.535,"end":21.855,"confidence":0.8112793,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":0.12949463725090027},{"word":"ross","start":21.855,"end":22.095001,"confidence":0.6845703,"punctuated_word":"Ross,","sentiment":"neutral","sentiment_score":0.10604103654623032},{"word":"mate","start":22.095001,"end":22.335,"confidence":0.95654297,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.1286083310842514},{"word":"debbie's","start":22.335,"end":22.654999,"confidence":0.5297241,"punctuated_word":"Debbie's","sentiment":"neutral","sentiment_score":0.07236798852682114},{"word":"out","start":22.654999,"end":22.815,"confidence":0.2980957,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.06093671917915344},{"word":"of","start":22.815,"end":22.895,"confidence":0.8457031,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.036796048283576965},{"word":"giving","start":22.895,"end":23.135,"confidence":0.98828125,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":0.024732381105422977},{"word":"you","start":23.135,"end":23.175,"confidence":0.98291016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02924833446741104},{"word":"a","start":23.175,"end":23.215,"confidence":0.9633789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.039220064878463745},{"word":"call","start":23.215,"end":23.375,"confidence":0.99609375,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.028184328228235245},{"word":"at","start":23.375,"end":23.455,"confidence":0.43017578,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.025102585554122925},{"word":"reed","start":23.455,"end":23.695,"confidence":0.13598633,"punctuated_word":"Reed","sentiment":"neutral","sentiment_score":0.026731356978416443},{"word":"financial","start":23.695,"end":24.175,"confidence":0.9995117,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.0469573475420475},{"word":"i","start":24.175,"end":24.255001,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.029684215784072876},{"word":"know","start":24.255001,"end":24.415,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07118070870637894},{"word":"it's","start":24.415,"end":24.575,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08304351568222046},{"word":"late","start":24.575,"end":24.814999,"confidence":0.9030762,"punctuated_word":"late.","sentiment":"neutral","sentiment_score":-0.08781670033931732},{"word":"i","start":24.814999,"end":24.975,"confidence":0.8803711,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.13074111938476562},{"word":"apologize","start":24.975,"end":25.455,"confidence":0.8613281,"punctuated_word":"apologize,","sentiment":"neutral","sentiment_score":-0.12311592698097228},{"word":"but","start":25.455,"end":25.535,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.057192154228687286},{"word":"i","start":25.535,"end":25.615,"confidence":0.53466797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05204059928655624},{"word":"got","start":25.615,"end":25.855,"confidence":0.97265625,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.02950546145439148},{"word":"stuck","start":25.855,"end":26.095001,"confidence":0.8535156,"punctuated_word":"stuck","sentiment":"neutral","sentiment_score":-0.014723524451255798},{"word":"into","start":26.095001,"end":26.335,"confidence":0.9838867,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.05807898938655853},{"word":"your","start":26.335,"end":26.575,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10055381059646606},{"word":"strategy","start":26.575,"end":27.055,"confidence":1.0,"punctuated_word":"strategy","sentiment":"neutral","sentiment_score":0.08404375612735748},{"word":"and","start":27.055,"end":27.555,"confidence":0.9248047,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1353592425584793},{"word":"worked","start":27.73,"end":27.89,"confidence":0.96777344,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":0.17024758458137512},{"word":"out","start":27.89,"end":27.97,"confidence":0.99316406,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.13780435919761658},{"word":"a","start":27.97,"end":28.05,"confidence":0.98828125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15517735481262207},{"word":"way","start":28.05,"end":28.449999,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.10193005204200745},{"word":"to","start":28.449999,"end":28.77,"confidence":0.8317871,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.07787201553583145},{"word":"yeah","start":29.01,"end":29.33,"confidence":0.9851074,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.06993860006332397},{"word":"by","start":29.33,"end":29.49,"confidence":0.9863281,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.032963111996650696},{"word":"the","start":29.49,"end":29.65,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06350241601467133},{"word":"age","start":29.65,"end":29.89,"confidence":0.9980469,"punctuated_word":"age","sentiment":"neutral","sentiment_score":0.03492078557610512},{"word":"of","start":29.89,"end":29.97,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.04789290949702263},{"word":"67","start":29.97,"end":30.77,"confidence":0.9995117,"punctuated_word":"67","sentiment":"neutral","sentiment_score":0.06805261969566345},{"word":"for","start":30.77,"end":31.25,"confidence":0.91259766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0481603629887104},{"word":"moving","start":31.25,"end":31.65,"confidence":0.9291992,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":0.09514622390270232},{"word":"forward","start":31.65,"end":32.15,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.11293306946754456},{"word":"all","start":32.21,"end":32.37,"confidence":0.50878906,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.061298999935388565},{"word":"the","start":32.37,"end":32.53,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.056170668452978134},{"word":"way","start":32.53,"end":32.69,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.044574424624443054},{"word":"up","start":32.69,"end":32.85,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.04759576916694641},{"word":"until","start":32.85,"end":33.329998,"confidence":0.9970703,"punctuated_word":"until","sentiment":"neutral","sentiment_score":0.03166324645280838},{"word":"you","start":33.329998,"end":33.809998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.028112217783927917},{"word":"decide","start":33.809998,"end":34.13,"confidence":0.99609375,"punctuated_word":"decide","sentiment":"neutral","sentiment_score":0.024244878441095352},{"word":"to","start":34.13,"end":34.29,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005062345415353775},{"word":"call","start":34.29,"end":34.53,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.01779235526919365},{"word":"it","start":34.53,"end":34.77,"confidence":0.47460938,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01458941400051117},{"word":"today","start":34.77,"end":35.27,"confidence":0.8972168,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.017146892845630646},{"word":"$747.70","start":36.05,"end":38.45,"confidence":0.9920703,"punctuated_word":"$747.70","sentiment":"neutral","sentiment_score":0.05849267542362213},{"word":"per","start":38.45,"end":38.69,"confidence":1.0,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.06921970844268799},{"word":"week","start":38.69,"end":39.01,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":0.1073828712105751},{"word":"approximately","start":39.01,"end":39.51,"confidence":0.72509766,"punctuated_word":"approximately.","sentiment":"neutral","sentiment_score":0.11047665029764175},{"word":"and","start":39.809998,"end":40.05,"confidence":0.85791016,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.24907726049423215},{"word":"hopefully","start":40.05,"end":40.53,"confidence":1.0,"punctuated_word":"hopefully,","sentiment":"positive","sentiment_score":0.33664172887802124},{"word":"if","start":40.53,"end":40.61,"confidence":0.9951172,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.40513724088668823},{"word":"we","start":40.61,"end":40.77,"confidence":0.9140625,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.3372771143913269},{"word":"get","start":40.77,"end":41.01,"confidence":0.99316406,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.3762432932853699},{"word":"good","start":41.01,"end":41.17,"confidence":0.9941406,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.46716439723968506},{"word":"returns","start":41.17,"end":41.57,"confidence":0.80737305,"punctuated_word":"returns,","sentiment":"positive","sentiment_score":0.4022155702114105},{"word":"a","start":41.57,"end":41.65,"confidence":0.8730469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.315965473651886},{"word":"little","start":41.65,"end":41.89,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.18500468134880063},{"word":"bit","start":41.89,"end":42.129997,"confidence":1.0,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.1472497433423996},{"word":"higher","start":42.129997,"end":42.629997,"confidence":0.97265625,"punctuated_word":"higher.","sentiment":"neutral","sentiment_score":0.32307714223861694},{"word":"but","start":42.755,"end":42.915,"confidence":0.96069336,"punctuated_word":"But,","sentiment":"neutral","sentiment_score":0.13909855484962463},{"word":"mate","start":42.915,"end":43.155,"confidence":0.96362305,"punctuated_word":"mate,","sentiment":"neutral","sentiment_score":0.16141673922538757},{"word":"if","start":43.155,"end":43.315,"confidence":0.86572266,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1871502101421356},{"word":"you","start":43.315,"end":43.555,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13953231275081637},{"word":"can","start":43.555,"end":43.954998,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13928961753845215},{"word":"either","start":43.954998,"end":44.274998,"confidence":0.83251953,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.17821715772151947},{"word":"give","start":44.274998,"end":44.434998,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.11096636950969696},{"word":"me","start":44.434998,"end":44.515,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.13804319500923157},{"word":"a","start":44.515,"end":44.675,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13323910534381866},{"word":"callback","start":44.675,"end":44.995,"confidence":0.9951172,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.09259012341499329},{"word":"on","start":44.995,"end":45.235,"confidence":0.9902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.13482047617435455},{"word":"this","start":45.235,"end":45.395,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.12826478481292725},{"word":"number","start":45.395,"end":45.895,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.05624805763363838},{"word":"or","start":46.114998,"end":46.614998,"confidence":0.9614258,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0877542570233345},{"word":"send","start":47.715,"end":47.954998,"confidence":0.93847656,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0654071643948555},{"word":"through","start":47.954998,"end":48.355,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.11271416395902634},{"word":"the","start":48.355,"end":48.595,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1377701461315155},{"word":"statement","start":48.595,"end":49.074997,"confidence":1.0,"punctuated_word":"statement","sentiment":"neutral","sentiment_score":0.19783249497413635},{"word":"of","start":49.074997,"end":49.155,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16157406568527222},{"word":"your","start":49.155,"end":49.395,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.124873049557209},{"word":"super","start":49.395,"end":49.635,"confidence":0.8125,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.21308591961860657},{"word":"fund","start":49.635,"end":49.875,"confidence":0.71313477,"punctuated_word":"fund,","sentiment":"neutral","sentiment_score":0.1967621147632599},{"word":"i","start":49.875,"end":50.035,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.21932193636894223},{"word":"just","start":50.035,"end":50.195,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1905767172574997},{"word":"wanna","start":50.195,"end":50.515,"confidence":0.9370117,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.23610864579677585},{"word":"make","start":50.515,"end":50.675,"confidence":0.9980469,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.19907987117767337},{"word":"sure","start":50.675,"end":50.915,"confidence":0.99902344,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.2192518264055252},{"word":"on","start":50.915,"end":51.074997,"confidence":0.9243164,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.327029287815094},{"word":"a","start":51.074997,"end":51.155,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.28097546100616455},{"word":"few","start":51.155,"end":51.315,"confidence":1.0,"punctuated_word":"few","sentiment":"neutral","sentiment_score":0.21846257150173187},{"word":"things","start":51.315,"end":51.752937,"confidence":0.9838867,"punctuated_word":"things.","sentiment":"neutral","sentiment_score":0.22509624063968656},{"word":"so","start":51.912937,"end":52.15294,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2123156636953354},{"word":"just","start":52.15294,"end":52.232937,"confidence":0.8378906,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.23655124008655548},{"word":"waiting","start":52.232937,"end":52.552937,"confidence":1.0,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.348132848739624},{"word":"for","start":52.552937,"end":52.712936,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2912561893463135},{"word":"those","start":52.712936,"end":52.952938,"confidence":0.8078613,"punctuated_word":"those,","sentiment":"neutral","sentiment_score":0.2910597324371338},{"word":"and","start":52.952938,"end":53.032936,"confidence":0.9892578,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.272299587726593},{"word":"then","start":53.032936,"end":53.192936,"confidence":0.99609375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2770490348339081},{"word":"we","start":53.192936,"end":53.272938,"confidence":0.9951172,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.26677826046943665},{"word":"can","start":53.272938,"end":53.432938,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.32455289363861084},{"word":"complete","start":53.432938,"end":53.672935,"confidence":0.99902344,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.2969587445259094},{"word":"your","start":53.672935,"end":53.912937,"confidence":0.99609375,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.3445184528827667},{"word":"strategy","start":53.912937,"end":54.31294,"confidence":0.9785156,"punctuated_word":"strategy,","sentiment":"positive","sentiment_score":0.3465692400932312},{"word":"man","start":54.31294,"end":54.712936,"confidence":0.87475586,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.2906404435634613},{"word":"if","start":54.712936,"end":54.79294,"confidence":0.4428711,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.2533775568008423},{"word":"you","start":54.79294,"end":54.872936,"confidence":0.6635742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2018740177154541},{"word":"have","start":54.872936,"end":55.032936,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.17652694880962372},{"word":"any","start":55.032936,"end":55.192936,"confidence":0.99609375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.1856407970190048},{"word":"questions","start":55.192936,"end":55.592937,"confidence":0.9951172,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.1707569658756256},{"word":"don't","start":55.592937,"end":55.752937,"confidence":0.97680664,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.16391780972480774},{"word":"hesitate","start":55.752937,"end":55.952938,"confidence":1.0,"punctuated_word":"hesitate","sentiment":"neutral","sentiment_score":0.15028053522109985},{"word":"to","start":55.952938,"end":56.15294,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14763835072517395},{"word":"call","start":56.15294,"end":56.392937,"confidence":0.9326172,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1055917888879776},{"word":"back","start":56.392937,"end":56.552937,"confidence":0.9951172,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.10828955471515656},{"word":"on","start":56.552937,"end":56.712936,"confidence":0.9770508,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12140996754169464},{"word":"this","start":56.712936,"end":56.872936,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.1298203468322754},{"word":"number","start":56.872936,"end":57.112938,"confidence":0.9519043,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.1024577170610428},{"word":"likewise","start":57.112938,"end":57.592937,"confidence":0.9707031,"punctuated_word":"Likewise,","sentiment":"neutral","sentiment_score":0.13922983407974243},{"word":"130160796","start":57.592937,"end":60.232937,"confidence":0.97181535,"punctuated_word":"130160796,","sentiment":"neutral","sentiment_score":0.18304842710494995},{"word":"man","start":60.232937,"end":60.47294,"confidence":0.8833008,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":0.1926513910293579},{"word":"that'll","start":60.47294,"end":60.63294,"confidence":0.96118164,"punctuated_word":"That'll","sentiment":"positive","sentiment_score":0.7110410928726196},{"word":"be","start":60.63294,"end":60.872936,"confidence":0.99902344,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.7436943054199219},{"word":"great","start":60.872936,"end":61.112938,"confidence":1.0,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7053806781768799},{"word":"thanks","start":61.112938,"end":61.432938,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.6584157347679138},{"word":"bye","start":61.432938,"end":61.932938,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.26910993456840515}],"paragraphs":{"transcript":"\nHey there, Ross, mate. Debbie's out of giving you a call at Reed Financial. I know it's late. I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today. $747.70 per week approximately.\n\nAnd, hopefully, if we get good returns, a little bit higher. But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things. So just waiting for those, and then we can complete your strategy, man. If you have any questions, don't hesitate to call back on this number. Likewise, 130160796, man.\n\nThat'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hey there, Ross, mate.","start":21.295,"end":22.335,"sentiment":"neutral","sentiment_score":0.10925351269543171},{"text":"Debbie's out of giving you a call at Reed Financial.","start":22.335,"end":24.175,"sentiment":"neutral","sentiment_score":0.03902771547436714},{"text":"I know it's late.","start":24.175,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.0679312851279974},{"text":"I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today.","start":24.814999,"end":35.27,"sentiment":"neutral","sentiment_score":0.04387170544692448},{"text":"$747.70 per week approximately.","start":36.05,"end":39.51,"sentiment":"neutral","sentiment_score":0.08639297634363174}],"sentiment":"neutral","sentiment_score":0.04274820457947882,"num_words":57,"start":21.295,"end":39.51},{"sentences":[{"text":"And, hopefully, if we get good returns, a little bit higher.","start":39.809998,"end":42.629997,"sentiment":"neutral","sentiment_score":0.32227760417894885},{"text":"But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things.","start":42.755,"end":51.752937,"sentiment":"neutral","sentiment_score":0.16621137542590017},{"text":"So just waiting for those, and then we can complete your strategy, man.","start":51.912937,"end":54.712936,"sentiment":"neutral","sentiment_score":0.29220633323375994},{"text":"If you have any questions, don't hesitate to call back on this number.","start":54.712936,"end":57.112938,"sentiment":"neutral","sentiment_score":0.15519864284075224},{"text":"Likewise, 130160796, man.","start":57.112938,"end":60.47294,"sentiment":"neutral","sentiment_score":0.17164321740468344}],"sentiment":"neutral","sentiment_score":0.21167324824442327,"num_words":71,"start":39.809998,"end":60.47294},{"sentences":[{"text":"That'll be great.","start":60.47294,"end":61.112938,"sentiment":"positive","sentiment_score":0.7200386921564738},{"text":"Thanks.","start":61.112938,"end":61.432938,"sentiment":"positive","sentiment_score":0.6584157347679138},{"text":"Bye.","start":61.432938,"end":61.932938,"sentiment":"neutral","sentiment_score":0.26910993456840515}],"sentiment":"positive","sentiment_score":0.6175283491611481,"num_words":5,"start":60.47294,"end":61.932938}]}}]},{"alternatives":[{"transcript":"61418659975 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","confidence":1.0,"words":[{"word":"61418659975","start":2.48,"end":11.779999,"confidence":0.9997337,"punctuated_word":"61418659975","sentiment":"neutral","sentiment_score":-0.06440908461809158},{"word":"isn't","start":12.08,"end":12.32,"confidence":0.9970703,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.13617762923240662},{"word":"available","start":12.32,"end":12.82,"confidence":1.0,"punctuated_word":"available","sentiment":"neutral","sentiment_score":-0.1818210333585739},{"word":"right","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1533188670873642},{"word":"now","start":13.12,"end":13.62,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.17237725853919983},{"word":"please","start":13.795,"end":14.035,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.10384590178728104},{"word":"leave","start":14.035,"end":14.115,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.07831526547670364},{"word":"a","start":14.115,"end":14.275001,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07073800265789032},{"word":"detailed","start":14.275001,"end":14.775001,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.07343634963035583},{"word":"message","start":14.835,"end":15.315001,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.0718226283788681},{"word":"after","start":15.315001,"end":15.555,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.06555233895778656},{"word":"the","start":15.555,"end":15.715,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06628578901290894},{"word":"tone","start":15.715,"end":16.215,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.07429898530244827},{"word":"when","start":16.275,"end":16.435,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.033307429403066635},{"word":"you","start":16.435,"end":16.595001,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0260189026594162},{"word":"have","start":16.595001,"end":16.755001,"confidence":0.98535156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.024089593440294262},{"word":"finished","start":16.755001,"end":17.155,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.02170717157423496},{"word":"recording","start":17.155,"end":17.635,"confidence":0.99853516,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.030053313821554184},{"word":"you","start":17.635,"end":17.875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.034956660121679306},{"word":"may","start":17.875,"end":18.035,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.029723625630140305},{"word":"hang","start":18.035,"end":18.195,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.03488250821828842},{"word":"up","start":18.195,"end":18.515,"confidence":0.78344727,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.03643684834241867},{"word":"or","start":18.515,"end":18.755001,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.04462406039237976},{"word":"press","start":18.755001,"end":18.994999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.045485783368349075},{"word":"one","start":18.994999,"end":19.235,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.042597103863954544},{"word":"for","start":19.235,"end":19.395,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04262551665306091},{"word":"more","start":19.395,"end":19.635,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.03427813574671745},{"word":"options","start":19.635,"end":20.135,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.04599858447909355}],"paragraphs":{"transcript":"\n61418659975 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.","paragraphs":[{"sentences":[{"text":"61418659975 isn't available right now.","start":2.48,"end":13.62,"sentiment":"neutral","sentiment_score":-0.14162077456712724},{"text":"Please leave a detailed message after the tone.","start":13.795,"end":16.215,"sentiment":"neutral","sentiment_score":-0.07553690765053034},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":16.275,"end":20.135,"sentiment":"neutral","sentiment_score":-0.035119015847643216}],"sentiment":"neutral","sentiment_score":-0.06568515613409025,"num_words":28,"start":2.48,"end":20.135}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 61418659975 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options.\n\nChannel 0: Hey there, Ross, mate. Debbie's out of giving you a call at Reed Financial. I know it's late. I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today. $747.70 per week approximately.\n\nAnd, hopefully, if we get good returns, a little bit higher. But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things. So just waiting for those, and then we can complete your strategy, man. If you have any questions, don't hesitate to call back on this number. Likewise, 130160796, man.\n\nThat'll be great. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"61418659975 isn't available right now.","start":2.48,"end":13.62,"sentiment":"neutral","sentiment_score":-0.14162077456712724},{"text":"Please leave a detailed message after the tone.","start":13.795,"end":16.215,"sentiment":"neutral","sentiment_score":-0.07553690765053034},{"text":"When you have finished recording, you may hang up, or press one for more options.","start":16.275,"end":20.135,"sentiment":"neutral","sentiment_score":-0.035119015847643216}],"sentiment":"neutral","sentiment_score":-0.06568515613409025,"channel":1,"num_words":28,"start":2.48,"end":20.135},{"sentences":[{"text":"Hey there, Ross, mate.","start":21.295,"end":22.335,"sentiment":"neutral","sentiment_score":0.10925351269543171},{"text":"Debbie's out of giving you a call at Reed Financial.","start":22.335,"end":24.175,"sentiment":"neutral","sentiment_score":0.03902771547436714},{"text":"I know it's late.","start":24.175,"end":24.814999,"sentiment":"neutral","sentiment_score":-0.0679312851279974},{"text":"I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today.","start":24.814999,"end":35.27,"sentiment":"neutral","sentiment_score":0.04387170544692448},{"text":"$747.70 per week approximately.","start":36.05,"end":39.51,"sentiment":"neutral","sentiment_score":0.08639297634363174}],"sentiment":"neutral","sentiment_score":0.04274820457947882,"channel":0,"num_words":57,"start":21.295,"end":39.51},{"sentences":[{"text":"And, hopefully, if we get good returns, a little bit higher.","start":39.809998,"end":42.629997,"sentiment":"neutral","sentiment_score":0.32227760417894885},{"text":"But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things.","start":42.755,"end":51.752937,"sentiment":"neutral","sentiment_score":0.16621137542590017},{"text":"So just waiting for those, and then we can complete your strategy, man.","start":51.912937,"end":54.712936,"sentiment":"neutral","sentiment_score":0.29220633323375994},{"text":"If you have any questions, don't hesitate to call back on this number.","start":54.712936,"end":57.112938,"sentiment":"neutral","sentiment_score":0.15519864284075224},{"text":"Likewise, 130160796, man.","start":57.112938,"end":60.47294,"sentiment":"neutral","sentiment_score":0.17164321740468344}],"sentiment":"neutral","sentiment_score":0.21167324824442327,"channel":0,"num_words":71,"start":39.809998,"end":60.47294},{"sentences":[{"text":"That'll be great.","start":60.47294,"end":61.112938,"sentiment":"positive","sentiment_score":0.7200386921564738},{"text":"Thanks.","start":61.112938,"end":61.432938,"sentiment":"positive","sentiment_score":0.6584157347679138},{"text":"Bye.","start":61.432938,"end":61.932938,"sentiment":"neutral","sentiment_score":0.26910993456840515}],"sentiment":"positive","sentiment_score":0.6175283491611481,"channel":0,"num_words":5,"start":60.47294,"end":61.932938}]},"summary":{"result":"success","short":"A representative from Reed Financial calls a customer named Ross to discuss his strategy and the possibility of moving forward with it. The representative apologizes for being busy and asks for a callback or statement of funds to complete the strategy. The customer is encouraged to call back if he has any questions."},"intents":{"segments":[{"text":"I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today. $747.","start_word":46,"end_word":81,"intents":[{"intent":"Resolve strategy issue","confidence_score":0.00018557401}]},{"text":"That'll be great. Thanks.","start_word":156,"end_word":159,"intents":[{"intent":"Express gratitude","confidence_score":0.0032439919}]}]},"sentiments":{"segments":[{"text":"61418659975 isn't available right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press one for more options. Hey there, Ross, mate. Debbie's out of giving you a call at Reed Financial. I know it's late. I apologize, but I got stuck into your strategy and worked out a way to, yeah, by the age of 67 for moving forward all the way up until you decide to call it today. $747.70 per week approximately. And, hopefully, if we get good returns, a little bit higher. But, mate, if you can either give me a callback on this number or send through the statement of your super fund, I just wanna make sure on a few things. So just waiting for those, and then we can complete your strategy, man. If you have any questions, don't hesitate to call back on this number. Likewise, 130160796, man.","start_word":0,"end_word":155,"sentiment":"neutral","sentiment_score":0.09946415573358536},{"text":"That'll be great. Thanks. Bye.","start_word":156,"end_word":160,"sentiment":"positive","sentiment_score":0.6071969270706177}],"average":{"sentiment":"neutral","sentiment_score":0.12364190997499408}}}}