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This\n\nChannel 0: Oh, hi. Good day to you. My name\n\nChannel 1: is\n\nChannel 0: is Andrew from Vigilance AI, and I'm\n\nChannel 1: Tatiana.\n\nChannel 0: trying to get Svetlana.\n\nChannel 1: Yes. Yes. Who is speaking, please?\n\nChannel 0: Oh, yes. Andrew, from Vigilance AI, we are a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven\n\nChannel 1: Mhmm.\n\nChannel 0: without you hiring a full time security engineer or without\n\nChannel 1: Sorry\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: putting\n\nChannel 1: yes.\n\nChannel 0: much time?\n\nChannel 1: Sorry to interrupt you before you go any further. I have moved to a different role, so I'm not dealing with a cybersecurity now. Okay? So you need to talk to our IT service delivery manager.\n\nChannel 0: Oh, alright. I\n\nChannel 1: Mhmm.\n\nChannel 0: understand. Well,\n\nChannel 1: Mhmm.\n\nChannel 0: Svatlana, is it okay if you can provide me their information or transfer me over, if it's okay?\n\nChannel 1: No. I can't transfer you. You can I can give you the name? Just a sec for you. Okay.\n\nOkay. Okay.\n\nChannel 0: Oh, thank you.\n\nChannel 1: Sorry. It's Tim Henderson. And the school number the school number the reception number is O299388200. Okay?\n\nChannel 0: Alright.\n\nChannel 1: Mhmm.\n\nChannel 0: Well,\n\nChannel 1: Okay.\n\nChannel 0: I appreciate it, Smith Lana. You have a great\n\nChannel 1: Mhmm.\n\nChannel 0: day. Take care.\n\nChannel 1: Okay. Thank you. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.0836145430803299},{"text":"This","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.1216963827610016}],"sentiment":"neutral","sentiment_score":0.10265546292066574,"channel":1,"num_words":2,"start":0.24,"end":0.98},{"sentences":[{"text":"Oh, hi.","start":2.56,"end":3.3,"sentiment":"neutral","sentiment_score":0.3299332857131958},{"text":"Good day to you.","start":3.6,"end":5.22,"sentiment":"positive","sentiment_score":0.5415213406085968},{"text":"My 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is it okay if you can provide me their information or transfer me over, if it's okay?","start":51.655,"end":57.995003,"sentiment":"neutral","sentiment_score":0.0033178897315843236}],"sentiment":"neutral","sentiment_score":0.0033178897315843236,"channel":0,"num_words":18,"start":51.655,"end":57.995003},{"sentences":[{"text":"No.","start":58.51,"end":58.75,"sentiment":"neutral","sentiment_score":-0.1964896619319916},{"text":"I can't transfer you.","start":58.75,"end":60.609997,"sentiment":"neutral","sentiment_score":-0.20596100389957428},{"text":"You can I can give you the name?","start":61.39,"end":63.39,"sentiment":"neutral","sentiment_score":-0.08547942759469151},{"text":"Just a sec for 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appreciate it, Smith Lana.","start":88.19088,"end":89.950874,"sentiment":"positive","sentiment_score":0.5404708623886109},{"text":"You have a great","start":89.950874,"end":90.59087,"sentiment":"positive","sentiment_score":0.5775016695261002}],"sentiment":"positive","sentiment_score":0.5569289988941617,"channel":0,"num_words":9,"start":88.19088,"end":90.59087},{"sentences":[{"text":"Mhmm.","start":90.41094,"end":90.91094,"sentiment":"positive","sentiment_score":0.4039000868797302}],"sentiment":"positive","sentiment_score":0.4039000868797302,"channel":1,"num_words":1,"start":90.41094,"end":90.91094},{"sentences":[{"text":"day.","start":90.59087,"end":90.83088,"sentiment":"positive","sentiment_score":0.34936219453811646},{"text":"Take 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from Assurance AI called a customer named Svet reminded by mistake. The agent explains that their cybersecurity company has an AI security analyst and offers to transfer the customer to the IT service delivery manager. The customer is unable to transfer and is given the name of the manager."},"intents":{"segments":[{"text":"My name is is Andrew from Vigilance AI, and I'm Tatiana. trying to get Svetlana. Yes. Yes.","start_word":8,"end_word":24,"intents":[{"intent":"Connect caller with svetlana","confidence_score":0.0016314104}]}]},"sentiments":{"segments":[{"text":"Hello. This Oh, hi.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.22980837523937225},{"text":"Good day to you.","start_word":4,"end_word":7,"sentiment":"positive","sentiment_score":0.530939519405365},{"text":"My name is is Andrew from Vigilance AI, and I'm Tatiana. trying to get Svetlana. Yes. Yes. Who is speaking, please? Oh, yes. Andrew, from Vigilance AI, we are a cybersecurity company, and our platforms provide an AI security analyst, which work twenty four seven Mhmm. without you hiring a full time security engineer or without Sorry you to putting yes. much time? Sorry to interrupt you before you go any further. I have moved to a different role, so I'm not dealing with a cybersecurity now. Okay? So you need to talk to our IT service delivery manager. Oh, alright. I Mhmm. understand. Well, Mhmm. Svatlana, is it okay if you can provide me their information or transfer me over, if it's okay? No. I can't transfer you. You can I can give you the name? Just a sec for you. Okay. Okay. Okay. Oh, thank you. Sorry. It's Tim Henderson. And the school number the school number the reception number is O299388200. Okay? Alright. Mhmm. Well, Okay.","start_word":8,"end_word":176,"sentiment":"neutral","sentiment_score":-0.014973840676248074},{"text":"I appreciate it, Smith Lana. You have a great Mhmm. day. Take care.","start_word":177,"end_word":189,"sentiment":"positive","sentiment_score":0.4809730052947998},{"text":"Okay.","start_word":190,"end_word":190,"sentiment":"neutral","sentiment_score":0.27068978548049927},{"text":"Thank you.","start_word":191,"end_word":192,"sentiment":"positive","sentiment_score":0.40287408232688904},{"text":"Bye bye. Bye bye.","start_word":193,"end_word":196,"sentiment":"neutral","sentiment_score":0.18579423427581787}],"average":{"sentiment":"neutral","sentiment_score":0.04691785074049427}}}}