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Good afternoon. Thank you so much for calling Airtel account. To whom I'm speaking with? Hi.\n\nNice to have you on the line. I'm good. Thank you for asking. And may I have your phone number? Do you have an Airtel account?\n\nYour father's account. Okay. What is your father's account? I need to pull out the account. Oh, I'm so sorry.\n\nYour the line is really bad. I can barely hear you. Can you hear me better on your end? 91. So you're referring to a Indian phone number?\n\nOkay. So please be advised you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services here in Australia. We don't cater any other phone number asides with Australian phone number. For your Indian phone number that needs to use here in Australia, you still need to contact your local network in India, Airtel India, and we are a separate company.\n\nSince we're not yeah. Since we're not affiliated, we don't have any contact details about them. I'm so sorry. We cannot assist any Indian phone number. We're Internet service provider who knows Telia and a mobile plan services provider.\n\nThat's our business. We don't cater Indian phone number. You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.1880914866924286},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.32915733754634857},{"text":"Thank you so much for calling Airtel account.","start":1.76,"end":4.16,"sentiment":"positive","sentiment_score":0.5675574839115143},{"text":"To whom I'm speaking with?","start":4.16,"end":5.7,"sentiment":"neutral","sentiment_score":0.2848238855600357},{"text":"Hi.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.31644314527511597}],"sentiment":"positive","sentiment_score":0.41926050624426675,"num_words":17,"start":0.71999997,"end":11.84},{"sentences":[{"text":"Nice to have you on the line.","start":11.84,"end":13.04,"sentiment":"positive","sentiment_score":0.6167169426168714},{"text":"I'm good.","start":13.04,"end":13.5199995,"sentiment":"positive","sentiment_score":0.553983211517334},{"text":"Thank 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This is speaking. How are you? It's actually my father's account. He is from India, so it would be 91. Yes. Okay. So can you just give me what number can I contact them? Do you have any idea? Yeah. Because we we went to US of the year, of of the is also part of the engineering connection. And they gave me this number to call you. Then and my father is in Austria. I am home in the midst of roaming. This is the number you have to call. Okay. No worries. 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This is speaking. How are you? It's actually my father's account. He is from India, so it would be 91.\n\nYes. Okay. So can you just give me what number can I contact them? Do you have any idea? Yeah.\n\nBecause we we went to US of the year, of of the is also part of the engineering connection. And they gave me this number to call you. Then and my father is in Austria. I am home in the midst of roaming. This is the number you have to call.\n\nOkay. No worries. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.12461470067501068},{"text":"This is speaking.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.10962483783562978},{"text":"How are you?","start":10.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.1652978112300237},{"text":"It's actually my father's account.","start":19.325,"end":21.744999,"sentiment":"neutral","sentiment_score":0.010096042789518834},{"text":"He is from India, so it would be 91.","start":44.645,"end":48.345,"sentiment":"neutral","sentiment_score":-0.04070470751159721}],"sentiment":"neutral","sentiment_score":0.030167642581675733,"num_words":21,"start":8.4,"end":48.345},{"sentences":[{"text":"Yes.","start":55.605,"end":56.105,"sentiment":"neutral","sentiment_score":-0.0023363279178738594},{"text":"Okay.","start":83.315,"end":83.55,"sentiment":"neutral","sentiment_score":-0.003934552893042564},{"text":"So can you just give me what number can I contact them?","start":83.79,"end":88.05,"sentiment":"neutral","sentiment_score":-0.010131422275056442},{"text":"Do you have any idea?","start":88.350006,"end":89.57,"sentiment":"neutral","sentiment_score":-0.04995706155896187},{"text":"Yeah.","start":95.39,"end":95.55,"sentiment":"neutral","sentiment_score":-0.07516282051801682}],"sentiment":"neutral","sentiment_score":-0.022639803821220994,"num_words":20,"start":55.605,"end":95.55},{"sentences":[{"text":"Because we we went to US of the year, of of the is also part of the engineering connection.","start":95.55,"end":102.195,"sentiment":"neutral","sentiment_score":-0.08305330339230989},{"text":"And they gave me this number to call you.","start":102.655,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.08966927892631954},{"text":"Then and my father is in Austria.","start":104.814995,"end":106.895,"sentiment":"neutral","sentiment_score":-0.07479013076850347},{"text":"I am home in the midst of roaming.","start":106.895,"end":108.515,"sentiment":"neutral","sentiment_score":-0.11603955551981926},{"text":"This is the number you have to call.","start":108.735,"end":110.515,"sentiment":"neutral","sentiment_score":-0.1240802826359868}],"sentiment":"neutral","sentiment_score":-0.0946965861846419,"num_words":51,"start":95.55,"end":110.515},{"sentences":[{"text":"Okay.","start":132.55501,"end":132.955,"sentiment":"neutral","sentiment_score":-0.003930322825908661},{"text":"No worries.","start":132.955,"end":133.435,"sentiment":"neutral","sentiment_score":0.040456611663103104},{"text":"Thank you.","start":133.435,"end":134.255,"sentiment":"neutral","sentiment_score":0.15829109400510788}],"sentiment":"neutral","sentiment_score":0.07871301770210266,"num_words":5,"start":132.55501,"end":134.255}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel account. To whom I'm speaking with?\n\nChannel 1: Hi. This is speaking. How are you?\n\nChannel 0: Hi. Nice to have you on the line. I'm good. Thank you for asking. And may I have your phone number?\n\nDo you have an Airtel account?\n\nChannel 1: It's actually my father's account.\n\nChannel 0: Your father's account. Okay. What is your father's account? I need to pull out the account. Oh, I'm so sorry.\n\nYour the line is really bad. I can barely hear you. Can you hear me better on your end?\n\nChannel 1: He is from India, so it would be 91.\n\nChannel 0: 91. So you're referring to a Indian phone number?\n\nChannel 1: Yes.\n\nChannel 0: Okay. So please be advised you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services here in Australia. We don't cater any other phone number asides with Australian phone number. For your Indian phone number that needs to use here in Australia, you still need to contact your local network in India, Airtel India, and we are a separate company.\n\nChannel 1: Okay. So can you just give me what number can I contact them? Do you\n\nChannel 0: Since\n\nChannel 1: have any\n\nChannel 0: we're not\n\nChannel 1: idea?\n\nChannel 0: yeah. Since we're not affiliated, we don't have any contact details about them.\n\nChannel 1: Yeah. Because we we went to US of the year, of of the is also part of the engineering connection. And they gave me this number to call you. Then and my father is in Austria. I am home in the midst of roaming.\n\nThis is the number you have to call.\n\nChannel 0: I'm so sorry. We cannot assist any Indian phone number. We're Internet service provider who knows Telia and a mobile plan services provider. That's our business. We don't cater Indian phone number.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: You're welcome. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":0.96,"sentiment":"neutral","sentiment_score":0.1880914866924286},{"text":"Good afternoon.","start":0.96,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.32915733754634857},{"text":"Thank you so much for calling Airtel account.","start":1.76,"end":4.16,"sentiment":"positive","sentiment_score":0.5675574839115143},{"text":"To whom I'm speaking with?","start":4.16,"end":5.7,"sentiment":"neutral","sentiment_score":0.2848238855600357}],"sentiment":"positive","sentiment_score":0.42568659130483866,"channel":0,"num_words":16,"start":0.71999997,"end":5.7},{"sentences":[{"text":"Hi.","start":8.4,"end":8.639999,"sentiment":"neutral","sentiment_score":0.12461470067501068},{"text":"This is speaking.","start":8.639999,"end":9.7,"sentiment":"neutral","sentiment_score":0.10962483783562978},{"text":"How are you?","start":10.0,"end":10.82,"sentiment":"neutral","sentiment_score":0.1652978112300237}],"sentiment":"neutral","sentiment_score":0.13562609255313873,"channel":1,"num_words":7,"start":8.4,"end":10.82},{"sentences":[{"text":"Hi.","start":11.5199995,"end":11.84,"sentiment":"neutral","sentiment_score":0.31644314527511597},{"text":"Nice to have you on the line.","start":11.84,"end":13.04,"sentiment":"positive","sentiment_score":0.6167169426168714},{"text":"I'm good.","start":13.04,"end":13.5199995,"sentiment":"positive","sentiment_score":0.553983211517334},{"text":"Thank you for asking.","start":13.5199995,"end":14.844999,"sentiment":"positive","sentiment_score":0.4887899309396744},{"text":"And may I have your phone number?","start":14.844999,"end":16.605,"sentiment":"neutral","sentiment_score":0.06076004036835262}],"sentiment":"positive","sentiment_score":0.38675753204595475,"channel":0,"num_words":21,"start":11.5199995,"end":16.605},{"sentences":[{"text":"Do you have an Airtel account?","start":16.605,"end":18.465,"sentiment":"neutral","sentiment_score":0.014205670294662317}],"sentiment":"neutral","sentiment_score":0.014205670294662317,"channel":0,"num_words":6,"start":16.605,"end":18.465},{"sentences":[{"text":"It's actually my father's account.","start":19.325,"end":21.744999,"sentiment":"neutral","sentiment_score":0.010096042789518834}],"sentiment":"neutral","sentiment_score":0.010096042789518834,"channel":1,"num_words":5,"start":19.325,"end":21.744999},{"sentences":[{"text":"Your father's account.","start":22.445,"end":23.485,"sentiment":"neutral","sentiment_score":0.009306942888846},{"text":"Okay.","start":23.485,"end":23.985,"sentiment":"neutral","sentiment_score":0.013945898041129112},{"text":"What is your father's account?","start":24.044998,"end":25.664999,"sentiment":"neutral","sentiment_score":-0.0011709995567798614},{"text":"I need to pull out the account.","start":25.724998,"end":27.664999,"sentiment":"neutral","sentiment_score":-0.042521725807871134},{"text":"Oh, I'm so sorry.","start":34.370003,"end":35.670002,"sentiment":"neutral","sentiment_score":-0.19987646490335464}],"sentiment":"neutral","sentiment_score":-0.053057310567237434,"channel":0,"num_words":20,"start":22.445,"end":35.670002},{"sentences":[{"text":"Your the line is really bad.","start":35.81,"end":37.73,"sentiment":"negative","sentiment_score":-0.5108715792497},{"text":"I can barely hear you.","start":37.73,"end":38.93,"sentiment":"negative","sentiment_score":-0.46899971961975095},{"text":"Can you hear me better on your end?","start":38.93,"end":40.79,"sentiment":"neutral","sentiment_score":-0.19906430691480637}],"sentiment":"negative","sentiment_score":-0.36856539625870555,"channel":0,"num_words":19,"start":35.81,"end":40.79},{"sentences":[{"text":"He is from India, so it would be 91.","start":44.645,"end":48.345,"sentiment":"neutral","sentiment_score":-0.04070470751159721}],"sentiment":"neutral","sentiment_score":-0.04070470751159721,"channel":1,"num_words":9,"start":44.645,"end":48.345},{"sentences":[{"text":"91.","start":50.945,"end":51.745003,"sentiment":"neutral","sentiment_score":-0.021817049011588097},{"text":"So you're referring to a Indian phone number?","start":51.745003,"end":55.05,"sentiment":"neutral","sentiment_score":-0.03273411560803652}],"sentiment":"neutral","sentiment_score":-0.03152110820843114,"channel":0,"num_words":9,"start":50.945,"end":55.05},{"sentences":[{"text":"Yes.","start":55.605,"end":56.105,"sentiment":"neutral","sentiment_score":-0.0023363279178738594}],"sentiment":"neutral","sentiment_score":-0.0023363279178738594,"channel":1,"num_words":1,"start":55.605,"end":56.105},{"sentences":[{"text":"Okay.","start":56.71,"end":57.21,"sentiment":"neutral","sentiment_score":-0.007643235847353935},{"text":"So please be advised you have reached Airtel AU.","start":57.429996,"end":60.409996,"sentiment":"neutral","sentiment_score":-0.02372654103156593},{"text":"We are a Internet service provider in Australia and a mobile plan services here in Australia.","start":60.71,"end":66.409996,"sentiment":"neutral","sentiment_score":-0.048545501194894314},{"text":"We don't cater any other phone number asides with Australian phone number.","start":67.095,"end":71.595,"sentiment":"neutral","sentiment_score":-0.1254414642850558},{"text":"For your Indian phone number that needs to use here in Australia, you still need to contact your local network in India, Airtel India, and we are a separate company.","start":71.895004,"end":82.63,"sentiment":"neutral","sentiment_score":-0.06182126961648464}],"sentiment":"neutral","sentiment_score":-0.06408596741419066,"channel":0,"num_words":68,"start":56.71,"end":82.63},{"sentences":[{"text":"Okay.","start":83.315,"end":83.55,"sentiment":"neutral","sentiment_score":-0.003934552893042564},{"text":"So can you just give me what number can I contact them?","start":83.79,"end":88.05,"sentiment":"neutral","sentiment_score":-0.010131422275056442},{"text":"Do you","start":88.350006,"end":88.51,"sentiment":"neutral","sentiment_score":-0.027197517454624176}],"sentiment":"neutral","sentiment_score":-0.011993777006864548,"channel":1,"num_words":15,"start":83.315,"end":88.51},{"sentences":[{"text":"Since","start":88.45,"end":88.770004,"sentiment":"neutral","sentiment_score":-0.053876783698797226}],"sentiment":"neutral","sentiment_score":-0.053876783698797226,"channel":0,"num_words":1,"start":88.45,"end":88.770004},{"sentences":[{"text":"have any","start":88.51,"end":89.07,"sentiment":"neutral","sentiment_score":-0.053304193541407585}],"sentiment":"neutral","sentiment_score":-0.053304193541407585,"channel":1,"num_words":2,"start":88.51,"end":89.07},{"sentences":[{"text":"we're not","start":88.770004,"end":89.25,"sentiment":"neutral","sentiment_score":-0.08046119287610054}],"sentiment":"neutral","sentiment_score":-0.08046119287610054,"channel":0,"num_words":2,"start":88.770004,"end":89.25},{"sentences":[{"text":"idea?","start":89.07,"end":89.57,"sentiment":"neutral","sentiment_score":-0.08878188580274582}],"sentiment":"neutral","sentiment_score":-0.08878188580274582,"channel":1,"num_words":1,"start":89.07,"end":89.57},{"sentences":[{"text":"yeah.","start":90.05,"end":90.37,"sentiment":"neutral","sentiment_score":-0.08599012345075607},{"text":"Since we're not affiliated, we don't have any contact details about them.","start":90.37,"end":94.55,"sentiment":"neutral","sentiment_score":-0.17804658164580664}],"sentiment":"neutral","sentiment_score":-0.17096531563080275,"channel":0,"num_words":13,"start":90.05,"end":94.55},{"sentences":[{"text":"Yeah.","start":95.39,"end":95.55,"sentiment":"neutral","sentiment_score":-0.07516282051801682},{"text":"Because we we went to US of the year, of of the is also part of the engineering connection.","start":95.55,"end":102.195,"sentiment":"neutral","sentiment_score":-0.08305330339230989},{"text":"And they gave me this number to call you.","start":102.655,"end":104.814995,"sentiment":"neutral","sentiment_score":-0.08966927892631954},{"text":"Then and my father is in Austria.","start":104.814995,"end":106.895,"sentiment":"neutral","sentiment_score":-0.07479013076850347},{"text":"I am home in the midst of roaming.","start":106.895,"end":108.515,"sentiment":"neutral","sentiment_score":-0.11603955551981926}],"sentiment":"neutral","sentiment_score":-0.08891014670106498,"channel":1,"num_words":44,"start":95.39,"end":108.515},{"sentences":[{"text":"This is the number you have to call.","start":108.735,"end":110.515,"sentiment":"neutral","sentiment_score":-0.1240802826359868}],"sentiment":"neutral","sentiment_score":-0.1240802826359868,"channel":1,"num_words":8,"start":108.735,"end":110.515},{"sentences":[{"text":"I'm so sorry.","start":112.73,"end":113.77,"sentiment":"neutral","sentiment_score":-0.2672647386789322},{"text":"We cannot assist any Indian phone number.","start":113.77,"end":116.59,"sentiment":"negative","sentiment_score":-0.3567135844911848},{"text":"We're Internet service provider who knows Telia and a mobile plan services provider.","start":119.29,"end":124.75,"sentiment":"neutral","sentiment_score":-0.2086206628726079},{"text":"That's our business.","start":125.284996,"end":126.585,"sentiment":"neutral","sentiment_score":-0.20420117676258087},{"text":"We don't cater Indian phone number.","start":127.685,"end":130.025,"sentiment":"neutral","sentiment_score":-0.2298420543471972}],"sentiment":"neutral","sentiment_score":-0.25007855566218495,"channel":0,"num_words":32,"start":112.73,"end":130.025},{"sentences":[{"text":"Okay.","start":132.55501,"end":132.955,"sentiment":"neutral","sentiment_score":-0.003930322825908661},{"text":"No worries.","start":132.955,"end":133.435,"sentiment":"neutral","sentiment_score":0.040456611663103104},{"text":"Thank you.","start":133.435,"end":134.255,"sentiment":"neutral","sentiment_score":0.15829109400510788}],"sentiment":"neutral","sentiment_score":0.07871301770210266,"channel":1,"num_words":5,"start":132.55501,"end":134.255},{"sentences":[{"text":"You're welcome.","start":134.405,"end":135.14499,"sentiment":"neutral","sentiment_score":0.23468489944934845},{"text":"Bye bye.","start":135.205,"end":135.94499,"sentiment":"neutral","sentiment_score":0.11582992225885391}],"sentiment":"neutral","sentiment_score":0.17525741085410118,"channel":0,"num_words":4,"start":134.405,"end":135.94499}]},"summary":{"result":"success","short":"The customer calls Airtel's account and is asked for their father's account information. The agent informs the customer that they are not able to assist with Indian phone numbers and provides the customer with the contact information for their local network in India. The customer thanks the agent and ends the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.2715446650981903},{"text":"Thank you so much for calling Airtel account.","start_word":3,"end_word":10,"sentiment":"positive","sentiment_score":0.5711209177970886},{"text":"To whom I'm speaking with? Hi. This is speaking. How are you? Hi.","start_word":11,"end_word":23,"sentiment":"neutral","sentiment_score":0.21493907272815704},{"text":"Nice to have you on the line. I'm good. Thank you for asking.","start_word":24,"end_word":36,"sentiment":"positive","sentiment_score":0.5690131783485413},{"text":"And may I have your phone number? Do you have an Airtel account? It's actually my father's account. Your father's account. Okay. What is your father's account? I need to pull out the account. Oh, I'm so sorry.","start_word":37,"end_word":74,"sentiment":"neutral","sentiment_score":-0.019285745918750763},{"text":"Your the line is really bad. I can barely hear you.","start_word":75,"end_word":85,"sentiment":"negative","sentiment_score":-0.47979313135147095},{"text":"Can you hear me better on your end? He is from India, so it would be 91. 91. So you're referring to a Indian phone number? Yes. Okay. So please be advised you have reached Airtel AU. We are a Internet service provider in Australia and a mobile plan services here in Australia. We don't cater any other phone number asides with Australian phone number. For your Indian phone number that needs to use here in Australia, you still need to contact your local network in India, Airtel India, and we are a separate company. Okay. So can you just give me what number can I contact them? Do you Since have any we're not idea? yeah. Since we're not affiliated, we don't have any contact details about them. Yeah. Because we we went to US of the year, of of the is also part of the engineering connection. And they gave me this number to call you. Then and my father is in Austria. I am home in the midst of roaming. This is the number you have to call. I'm so sorry.","start_word":86,"end_word":269,"sentiment":"neutral","sentiment_score":-0.08257730305194855},{"text":"We cannot assist any Indian phone number.","start_word":270,"end_word":276,"sentiment":"negative","sentiment_score":-0.3544580638408661},{"text":"We're Internet service provider who knows Telia and a mobile plan services provider. That's our business. We don't cater Indian phone number. Okay. No worries. Thank you. You're welcome. Bye bye.","start_word":277,"end_word":307,"sentiment":"neutral","sentiment_score":-0.0904822126030922}],"average":{"sentiment":"neutral","sentiment_score":-0.030521583104076978}}}}