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Could you provide me the mobile number that you wanna add as per morning? We... Yeah. We could try updating it for call forwarding. Do you have those numbers? Mhmm. You You have already... Do you mean do you mean the physical phone is the office landline? Are you referring to the office landline okay? So you have already tried this feature before? Whatever. Have you have you been using this feature previously or until now, or you just had no option to do it today? Okay. So it's like you manually add the mobile number to... For call forwarding. So how many mobile number is needed? I mean, do you wanna add as call forwarder? How many? So you wanna do it manually, not, you know, the automatically routed to the mobile? Oh, okay. Thank you. Thank you. So please stay on the line. Hold on. Hello, John. Thank you so much for holding. Before we proceed, could you now verify the company ID since we're talking about changes in your account? Yeah. Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID. Refer your account security, we need to verify the company ID, John. Yeah. Company ID number. So before... Actually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding. However, the app or that feature is no longer working now. And we've already raised this with our developer, but received... We haven't received any further update. But we are currently liaising with the developer directly about it. So... But we actually have another option still. It's where we could add your mobile phone mobile phone number for call forwarding. If you could provide me the mobile number, we can go ahead and do that. That's correct, Jen. Thank you so much for verifying that. Sure. Mhmm. Mhmm. Usually, it depends. We will input the mobile number. Let's say, if a phone rings in in the landline and no one answered, the call will be forwarded to staff one. And then if staff one is busy or engaged in a call, it will be forwarded to staff two. But right now, as we are still not on the process of updating the the call forwarding or the account. We are yet to find how many maximum mobile mobile number can add, but we'll let you know what's the maximum mobile phone number could be added. So once you have your... All the mobile phone numbers that you wanna add for call forwarding, just let us know and just call us, and we'll be assisting you further. Mhmm. No. Yes, please. Because we can't receive messages through... Yeah. We normal... Yeah. Since... Also, this... Since there is gonna be a changes on your account, we advise to please call us and... I mean, to make sure that will be spit... Yeah. And speaking with the account owner. Go ahead. Yes, please. Thank you so much. 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John? Hi, John. My name is Mary. I spoke with you earlier from Airtel. Yes.\n\nI just have a, yeah, I just have a follow-up question. I'm so sorry. Could you provide me the mobile number that you wanna add as per morning? We... Yeah.\n\nWe could try updating it for call forwarding. Do you have those numbers? Mhmm. You You have already... Do you mean do you mean the physical phone is the office landline?\n\nAre you referring to the office landline okay? So you have already tried this feature before? Whatever. Have you have you been using this feature previously or until now, or you just had no option to do it today? Okay.\n\nSo it's like you manually add the mobile number to... For call forwarding. So how many mobile number is needed? I mean, do you wanna add as call forwarder? How many?\n\nSo you wanna do it manually, not, you know, the automatically routed to the mobile? Oh, okay. Thank you. Thank you. So please stay on the line.\n\nHold on. Hello, John. Thank you so much for holding. Before we proceed, could you now verify the company ID since we're talking about changes in your account? Yeah.\n\nSince the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID. Refer your account security, we need to verify the company ID, John. Yeah. Company ID number. So before...\n\nActually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding. However, the app or that feature is no longer working now. And we've already raised this with our developer, but received... We haven't received any further update. But we are currently liaising with the developer directly about it.\n\nSo... But we actually have another option still. It's where we could add your mobile phone mobile phone number for call forwarding. If you could provide me the mobile number, we can go ahead and do that. That's correct, Jen.\n\nThank you so much for verifying that. Sure. Mhmm. Mhmm. Usually, it depends.\n\nWe will input the mobile number. Let's say, if a phone rings in in the landline and no one answered, the call will be forwarded to staff one. And then if staff one is busy or engaged in a call, it will be forwarded to staff two. But right now, as we are still not on the process of updating the the call forwarding or the account. We are yet to find how many maximum mobile mobile number can add, but we'll let you know what's the maximum mobile phone number could be added.\n\nSo once you have your... All the mobile phone numbers that you wanna add for call forwarding, just let us know and just call us, and we'll be assisting you further. Mhmm. No. Yes, please.\n\nBecause we can't receive messages through... Yeah. We normal... Yeah. Since...\n\nAlso, this... Since there is gonna be a changes on your account, we advise to please call us and... I mean, to make sure that will be spit... Yeah. And speaking with the account owner.\n\nGo ahead. Yes, please. 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Have a great day.","paragraphs":[{"sentences":[{"text":"Hello, John?","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.03607017546892166},{"text":"Hi, John.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.1296529918909073},{"text":"My name is Mary.","start":5.04,"end":6.08,"sentiment":"neutral","sentiment_score":0.13317599892616272},{"text":"I spoke with you earlier from Airtel.","start":6.08,"end":8.18,"sentiment":"neutral","sentiment_score":0.11811266839504242},{"text":"Yes.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.1135965809226036}],"sentiment":"neutral","sentiment_score":0.11278347438201308,"num_words":16,"start":1.8399999,"end":10.66},{"sentences":[{"text":"I just have a, yeah, I just have a follow-up question.","start":10.8,"end":14.799999,"sentiment":"neutral","sentiment_score":0.03273394763131033},{"text":"I'm so 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have already...","start":88.195,"end":91.37,"sentiment":"neutral","sentiment_score":-0.042589607648551464},{"text":"Do you mean do you mean the physical phone is the office landline?","start":104.025,"end":114.765,"sentiment":"neutral","sentiment_score":-0.043785267151319064}],"sentiment":"neutral","sentiment_score":0.0028031013996130034,"num_words":31,"start":46.215,"end":114.765},{"sentences":[{"text":"Are you referring to the office landline okay?","start":115.225,"end":117.325,"sentiment":"neutral","sentiment_score":0.00048098980914801316},{"text":"So you have already tried this feature before?","start":123.979996,"end":127.6,"sentiment":"neutral","sentiment_score":0.00792269257362932},{"text":"Whatever.","start":138.705,"end":139.205,"sentiment":"neutral","sentiment_score":-0.0753917247056961},{"text":"Have you have you been using this feature previously or until now, or you just had no option to do it today?","start":141.82501,"end":150.04999,"sentiment":"neutral","sentiment_score":-0.03324557942422954},{"text":"Okay.","start":175.625,"end":176.105,"sentiment":"neutral","sentiment_score":-0.01657777838408947}],"sentiment":"neutral","sentiment_score":-0.018903569784015417,"num_words":40,"start":115.225,"end":176.105},{"sentences":[{"text":"So it's like you manually add the mobile number to...","start":176.105,"end":181.73,"sentiment":"neutral","sentiment_score":-0.00607887078076601},{"text":"For call forwarding.","start":183.70999,"end":184.77,"sentiment":"neutral","sentiment_score":-0.012344741262495518},{"text":"So how many mobile number is needed?","start":187.39,"end":190.05,"sentiment":"neutral","sentiment_score":0.0060953255742788315},{"text":"I mean, do you wanna add as call forwarder?","start":191.27501,"end":195.21501,"sentiment":"neutral","sentiment_score":0.0017531293754776318},{"text":"How many?","start":199.115,"end":199.77501,"sentiment":"neutral","sentiment_score":-0.02623237483203411}],"sentiment":"neutral","sentiment_score":-0.0029626528341923993,"num_words":31,"start":176.105,"end":199.77501},{"sentences":[{"text":"So you wanna do it manually, not, you know, the automatically routed to the mobile?","start":213.47,"end":219.89,"sentiment":"neutral","sentiment_score":-0.027414005436003207},{"text":"Oh, okay.","start":222.05501,"end":222.79501,"sentiment":"neutral","sentiment_score":0.03747227042913437},{"text":"Thank you.","start":227.335,"end":228.155,"sentiment":"neutral","sentiment_score":0.2364320158958435},{"text":"Thank you.","start":240.55,"end":241.11,"sentiment":"neutral","sentiment_score":0.22026550769805908},{"text":"So please stay on the line.","start":241.11,"end":242.15001,"sentiment":"neutral","sentiment_score":0.11092835168043773}],"sentiment":"neutral","sentiment_score":0.04602591172550564,"num_words":27,"start":213.47,"end":242.15001},{"sentences":[{"text":"Hold on.","start":242.15001,"end":242.81,"sentiment":"neutral","sentiment_score":0.03816097043454647},{"text":"Hello, John.","start":352.03,"end":352.66998,"sentiment":"neutral","sentiment_score":0.1795218363404274},{"text":"Thank you so much for holding.","start":352.66998,"end":354.05,"sentiment":"positive","sentiment_score":0.4508779247601827},{"text":"Before we proceed, could you now verify the company ID since we're talking about changes in your account?","start":355.87,"end":361.495,"sentiment":"neutral","sentiment_score":0.09010072901017135},{"text":"Yeah.","start":371.235,"end":371.735,"sentiment":"neutral","sentiment_score":-0.06517252326011658}],"sentiment":"neutral","sentiment_score":0.1619749572770349,"num_words":29,"start":242.15001,"end":371.735},{"sentences":[{"text":"Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID.","start":372.88,"end":381.92,"sentiment":"neutral","sentiment_score":-0.11690121844410896},{"text":"Refer your account security, we need to verify the company ID, John.","start":381.92,"end":386.405,"sentiment":"neutral","sentiment_score":-0.09854224075873692},{"text":"Yeah.","start":406.0,"end":406.40002,"sentiment":"neutral","sentiment_score":0.008874673396348953},{"text":"Company ID number.","start":406.40002,"end":407.7,"sentiment":"neutral","sentiment_score":0.004394094459712505},{"text":"So before...","start":449.585,"end":450.565,"sentiment":"neutral","sentiment_score":-0.009143220260739326}],"sentiment":"neutral","sentiment_score":-0.09537829846403627,"num_words":43,"start":372.88,"end":450.565},{"sentences":[{"text":"Actually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding.","start":452.76,"end":461.24,"sentiment":"neutral","sentiment_score":-0.03109497843044145},{"text":"However, the app or that feature is no longer working now.","start":461.24,"end":465.41998,"sentiment":"neutral","sentiment_score":-0.3229137063026428},{"text":"And we've already raised this with our developer, but received...","start":465.815,"end":471.435,"sentiment":"neutral","sentiment_score":-0.114108831807971},{"text":"We haven't received any further update.","start":471.815,"end":473.995,"sentiment":"neutral","sentiment_score":-0.2382886161406835},{"text":"But we are currently liaising with the developer directly about it.","start":474.695,"end":479.85,"sentiment":"neutral","sentiment_score":-0.17843605713410812}],"sentiment":"neutral","sentiment_score":-0.14811291457232784,"num_words":59,"start":452.76,"end":479.85},{"sentences":[{"text":"So...","start":480.07,"end":480.39,"sentiment":"neutral","sentiment_score":-0.04074810817837715},{"text":"But we actually have another option still.","start":480.39,"end":483.29,"sentiment":"neutral","sentiment_score":0.02824255185467856},{"text":"It's where we could add your mobile phone mobile phone number for call forwarding.","start":485.27002,"end":490.39,"sentiment":"neutral","sentiment_score":0.08903654531708785},{"text":"If you could provide me the mobile number, we can go ahead and do that.","start":490.39,"end":495.04498,"sentiment":"neutral","sentiment_score":0.10988248437643051},{"text":"That's correct, Jen.","start":504.865,"end":505.66498,"sentiment":"neutral","sentiment_score":0.01440724233786265}],"sentiment":"neutral","sentiment_score":0.07737300954759121,"num_words":40,"start":480.07,"end":505.66498},{"sentences":[{"text":"Thank you so much for verifying that.","start":505.66498,"end":507.925,"sentiment":"positive","sentiment_score":0.45664674043655396},{"text":"Sure.","start":517.29,"end":517.79,"sentiment":"neutral","sentiment_score":0.1313806176185608},{"text":"Mhmm.","start":531.26495,"end":531.76495,"sentiment":"neutral","sentiment_score":0.03838593512773514},{"text":"Mhmm.","start":543.62,"end":544.12,"sentiment":"neutral","sentiment_score":0.016703598201274872},{"text":"Usually, it depends.","start":557.265,"end":558.40497,"sentiment":"neutral","sentiment_score":-0.03864337007204691}],"sentiment":"neutral","sentiment_score":0.2513128633682544,"num_words":13,"start":505.66498,"end":558.40497},{"sentences":[{"text":"We will input the mobile number.","start":559.585,"end":561.525,"sentiment":"neutral","sentiment_score":-0.036499581610163055},{"text":"Let's say, if a phone rings in in the landline and no one answered, the call will be forwarded to staff one.","start":561.745,"end":575.06995,"sentiment":"neutral","sentiment_score":-0.19023207659748467},{"text":"And then if staff one is busy or engaged in a call, it will be forwarded to staff two.","start":575.44995,"end":582.385,"sentiment":"neutral","sentiment_score":-0.09448690300709323},{"text":"But right now, as we are still not on the process of updating the the call forwarding or the account.","start":582.385,"end":593.4,"sentiment":"neutral","sentiment_score":-0.11193834450095892},{"text":"We are yet to find how many maximum mobile mobile number can add, but we'll let you know what's the maximum mobile phone number could be added.","start":594.26,"end":603.24005,"sentiment":"neutral","sentiment_score":0.012418377523620924}],"sentiment":"neutral","sentiment_score":-0.08620026626406198,"num_words":94,"start":559.585,"end":603.24005},{"sentences":[{"text":"So once you have your...","start":603.455,"end":604.515,"sentiment":"neutral","sentiment_score":0.021139580011367797},{"text":"All the mobile phone numbers that you wanna add for call forwarding, just let us know and just call us, and we'll be assisting you further.","start":604.895,"end":614.195,"sentiment":"neutral","sentiment_score":0.10360469941336375},{"text":"Mhmm.","start":617.64,"end":618.14,"sentiment":"neutral","sentiment_score":-0.01934817247092724},{"text":"No.","start":624.2175,"end":624.7175,"sentiment":"neutral","sentiment_score":-0.22525610029697415},{"text":"Yes, please.","start":631.035,"end":631.595,"sentiment":"neutral","sentiment_score":-0.11490288004279137}],"sentiment":"neutral","sentiment_score":0.06642885862716606,"num_words":35,"start":603.455,"end":631.595},{"sentences":[{"text":"Because we can't receive messages through...","start":631.595,"end":634.65497,"sentiment":"neutral","sentiment_score":-0.3212274859348933},{"text":"Yeah.","start":635.755,"end":635.995,"sentiment":"neutral","sentiment_score":-0.03723710775375366},{"text":"We normal...","start":635.995,"end":636.71497,"sentiment":"neutral","sentiment_score":0.09697743877768517},{"text":"Yeah.","start":636.71497,"end":636.95496,"sentiment":"neutral","sentiment_score":0.034651923924684525},{"text":"Since...","start":636.95496,"end":637.45496,"sentiment":"neutral","sentiment_score":-0.023569662123918533}],"sentiment":"neutral","sentiment_score":-0.15996044400063428,"num_words":11,"start":631.595,"end":637.45496},{"sentences":[{"text":"Also, this...","start":637.51495,"end":638.235,"sentiment":"neutral","sentiment_score":-0.02736216876655817},{"text":"Since there is gonna be a changes on your account, we advise to please call us and...","start":638.235,"end":642.89496,"sentiment":"neutral","sentiment_score":-0.15321575236671112},{"text":"I mean, to make sure that will be spit...","start":642.9,"end":645.32,"sentiment":"neutral","sentiment_score":-0.09569334901041454},{"text":"Yeah.","start":646.26,"end":646.76,"sentiment":"neutral","sentiment_score":-0.011565621942281725},{"text":"And speaking with the account owner.","start":646.82,"end":649.08,"sentiment":"neutral","sentiment_score":-0.06254306559761365}],"sentiment":"neutral","sentiment_score":-0.11164160812539714,"num_words":35,"start":637.51495,"end":649.08},{"sentences":[{"text":"Go ahead.","start":650.9,"end":651.64,"sentiment":"neutral","sentiment_score":-0.017983879894018173},{"text":"Yes, please.","start":656.10004,"end":656.7689,"sentiment":"neutral","sentiment_score":0.16669942438602448},{"text":"Thank you so much.","start":659.4889,"end":660.4489,"sentiment":"positive","sentiment_score":0.7106833159923553},{"text":"Have a great day.","start":660.4489,"end":662.0689,"sentiment":"positive","sentiment_score":0.4712294042110443}],"sentiment":"positive","sentiment_score":0.4187568308164676,"num_words":12,"start":650.9,"end":662.0689}]}}]},{"alternatives":[{"transcript":"Yes. Yes, ma'am. That's a good one because that's why we are asking for the web or where where we can access it so that we can just, you know, replace it at any time. We can just use other other phone numbers if we want it to be used to this number and then to that number. Or do we need really to register all those numbers that we want to forward? Yeah. Because we... I don't have at the moment. Because what we have before, we just have to access it into our phone, into our landline phones, and then we just put the number there that we want to forward those numbers. And then the phone will just... And then it will just forward it to that specific number. So we want that access. We want that access from either the web or the phone, from the landline landline phone. So because be... Now we are trying to access it, but the phone that we're trying to forward, they're asking for a password. Yeah. And there's web before. Yeah. We tried it already before. We tried it already before, but now we can't... We cannot do that anymore because there's a password in a physical phone. The physical phone, we can forward it before, and then we can also access it into the web... Into into the system of that phone. Yeah. Yeah. Yes. Yes. Yeah. Before. Before, and it's working. But lately, it's not working anymore because the phone is asking for a password. We stopped using it because we can... We we cannot forward the number already. But before, we are still using it. I think we just stopped using that one, like, few months. Because before that one, maybe early this year, we we could still forward the number. And then lately around maybe April, we we we don't have access anymore. Yes. Yes. I'm not really sure with the admin thing... With the admin team, but they just... They are just asking me if I... If we can have that access so that we can just manually put the number there, and then it will just... Will be forwarded to their phone. Yes. No. No. Yeah. No, please. We'll just do it manually in ourselves so that we could just forward it into whatever number that we want. Because the PIN, although we want to receive the number, it's not really constant. So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number. Yes. Yes. That's a good one. I don't know where can I find the company ID of that one? Let me check the company ID in your account. Right? Let me check. So if... Where can I ask for the company number? Company number. Right? Sure. So if we have a communication software Thank you. Then... I don't know. Let me check. Company. Okay. So at the moment, this is the ID number that I can find is 80603263878. Do you think that's the... Okay. I'll just try to ask the phone number if you can provide it to me, and then I'll just send it to you. How many numbers that maybe that you can cater for the call forwarding? So for example, this is the case. For example, I... We want to have a call forwarding after five, right, on the 5PM in the afternoon, and we want it to this number. So we... We're going to call you, or if, yes, there's an option online that we can choose? For example, I'll give you five number... Five numbers. So that five numbers, after five, how can we, like, choose that this call forwarding should be on this number? 3 three times. Yeah. Yeah. Okay. Okay. So I'll just try to ask for the phone... The mobile room number that we want to forward, and then I'll just call you, or you want it to be texted it to your number? You want me to call again? Okay. Okay. Okay. Thank you. Just a moment. Recording. Yeah. Yeah. Yeah. For sure sure. I just asked for the... Yes. Okay. So I'll just ask for the two numbers, and then I'll just call you again. Okay. Thank you so much. Nothing. Here you go. 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Yes, ma'am. That's a good one because that's why we are asking for the web or where where we can access it so that we can just, you know, replace it at any time. We can just use other other phone numbers if we want it to be used to this number and then to that number. Or do we need really to register all those numbers that we want to forward?\n\nYeah. Because we... I don't have at the moment. Because what we have before, we just have to access it into our phone, into our landline phones, and then we just put the number there that we want to forward those numbers. And then the phone will just...\n\nAnd then it will just forward it to that specific number. So we want that access. We want that access from either the web or the phone, from the landline landline phone. So because be... Now we are trying to access it, but the phone that we're trying to forward, they're asking for a password.\n\nYeah. And there's web before. Yeah. We tried it already before. We tried it already before, but now we can't...\n\nWe cannot do that anymore because there's a password in a physical phone. The physical phone, we can forward it before, and then we can also access it into the web... Into into the system of that phone. Yeah. Yeah.\n\nYes. Yes. Yeah. Before. Before, and it's working.\n\nBut lately, it's not working anymore because the phone is asking for a password. We stopped using it because we can... We we cannot forward the number already. But before, we are still using it. I think we just stopped using that one, like, few months.\n\nBecause before that one, maybe early this year, we we could still forward the number. And then lately around maybe April, we we we don't have access anymore. Yes. Yes. I'm not really sure with the admin thing...\n\nWith the admin team, but they just... They are just asking me if I... If we can have that access so that we can just manually put the number there, and then it will just... Will be forwarded to their phone. Yes.\n\nNo. No. Yeah. No, please. We'll just do it manually in ourselves so that we could just forward it into whatever number that we want.\n\nBecause the PIN, although we want to receive the number, it's not really constant. So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number. Yes. Yes. That's a good one.\n\nI don't know where can I find the company ID of that one? Let me check the company ID in your account. Right? Let me check. So if...\n\nWhere can I ask for the company number? Company number. Right? Sure. So if we have a communication software Thank you.\n\nThen... I don't know. Let me check. Company. Okay.\n\nSo at the moment, this is the ID number that I can find is 80603263878. Do you think that's the... Okay. I'll just try to ask the phone number if you can provide it to me, and then I'll just send it to you. How many numbers that maybe that you can cater for the call forwarding?\n\nSo for example, this is the case. For example, I... We want to have a call forwarding after five, right, on the 5PM in the afternoon, and we want it to this number. So we... We're going to call you, or if, yes, there's an option online that we can choose?\n\nFor example, I'll give you five number... Five numbers. So that five numbers, after five, how can we, like, choose that this call forwarding should be on this number? 3 three times. Yeah.\n\nYeah. Okay. Okay. So I'll just try to ask for the phone... The mobile room number that we want to forward, and then I'll just call you, or you want it to be texted it to your number?\n\nYou want me to call again? Okay. Okay. Okay. Thank you.\n\nJust a moment. Recording. Yeah. Yeah. Yeah.\n\nFor sure sure. I just asked for the... Yes. Okay. So I'll just ask for the two numbers, and then I'll just call you again.\n\nOkay. Thank you so much. Nothing. Here you go. Bye bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.11568056792020798},{"text":"Yes, ma'am.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.20627610385417938},{"text":"That's a good one because that's why we are asking for the web or where where we can access it so that we can just, you know, replace it at any time.","start":22.555,"end":32.54,"sentiment":"positive","sentiment_score":0.43334271758794785},{"text":"We can just use other other phone numbers if we want it to be used to this number and then to that number.","start":32.54,"end":39.44,"sentiment":"neutral","sentiment_score":0.2605650489744933},{"text":"Or do we need really to register all those numbers that we want to forward?","start":40.059998,"end":45.075,"sentiment":"neutral","sentiment_score":0.05384032279253006}],"sentiment":"neutral","sentiment_score":0.29035343433896155,"num_words":73,"start":3.1999998,"end":45.075},{"sentences":[{"text":"Yeah.","start":50.495,"end":50.735,"sentiment":"neutral","sentiment_score":0.05294413864612579},{"text":"Because we...","start":50.735,"end":52.335,"sentiment":"neutral","sentiment_score":-0.0210550706833601},{"text":"I don't have at the moment.","start":52.335,"end":53.695,"sentiment":"neutral","sentiment_score":-0.14147400856018066},{"text":"Because what we have before, we just have to access it into our phone, into our landline phones, and then we just put the number there that we want to forward those numbers.","start":53.695,"end":63.26,"sentiment":"neutral","sentiment_score":-0.03531786443834955},{"text":"And then the phone will just...","start":63.26,"end":64.78,"sentiment":"neutral","sentiment_score":-0.01922248862683773}],"sentiment":"neutral","sentiment_score":-0.044142385673088334,"num_words":48,"start":50.495,"end":64.78},{"sentences":[{"text":"And then it will just forward it to that specific number.","start":64.78,"end":68.16,"sentiment":"neutral","sentiment_score":0.005743338641795245},{"text":"So we want that access.","start":68.525,"end":69.985,"sentiment":"neutral","sentiment_score":0.01286877654492855},{"text":"We want that access from either the web or the phone, from the landline landline phone.","start":70.125,"end":77.665,"sentiment":"neutral","sentiment_score":-0.012833600281737745},{"text":"So because be...","start":78.285,"end":79.325005,"sentiment":"neutral","sentiment_score":-0.018936663245161373},{"text":"Now we are trying to access it, but the phone that we're trying to forward, they're asking for a password.","start":79.325005,"end":85.56,"sentiment":"neutral","sentiment_score":-0.10876976363360882}],"sentiment":"neutral","sentiment_score":-0.04200040471147407,"num_words":55,"start":64.78,"end":85.56},{"sentences":[{"text":"Yeah.","start":87.38,"end":87.62,"sentiment":"neutral","sentiment_score":-0.05292419344186783},{"text":"And there's web before.","start":87.62,"end":89.16,"sentiment":"neutral","sentiment_score":-0.058925190940499306},{"text":"Yeah.","start":89.3,"end":89.8,"sentiment":"neutral","sentiment_score":-0.037369437515735626},{"text":"We tried it already before.","start":93.14,"end":94.605,"sentiment":"neutral","sentiment_score":-0.0868894711136818},{"text":"We tried it already before, but now we can't...","start":94.605,"end":96.685005,"sentiment":"neutral","sentiment_score":-0.08933369980918036}],"sentiment":"neutral","sentiment_score":-0.07822225242853165,"num_words":20,"start":87.38,"end":96.685005},{"sentences":[{"text":"We cannot do that anymore because there's a password in a physical phone.","start":96.685005,"end":100.785,"sentiment":"neutral","sentiment_score":-0.25969657645775723},{"text":"The physical phone, we can forward it before, and then we can also access it into the web...","start":101.245,"end":106.465004,"sentiment":"neutral","sentiment_score":-0.07039856600264709},{"text":"Into into the system of that phone.","start":107.325005,"end":109.41,"sentiment":"neutral","sentiment_score":-0.052657623908349445},{"text":"Yeah.","start":115.01,"end":115.33,"sentiment":"neutral","sentiment_score":-0.005129557102918625},{"text":"Yeah.","start":115.33,"end":115.83,"sentiment":"neutral","sentiment_score":0.0032155653461813927}],"sentiment":"neutral","sentiment_score":-0.12534367602784185,"num_words":40,"start":96.685005,"end":115.83},{"sentences":[{"text":"Yes.","start":116.61,"end":117.11,"sentiment":"neutral","sentiment_score":0.0215973686426878},{"text":"Yes.","start":117.57001,"end":118.07001,"sentiment":"neutral","sentiment_score":0.017566705122590065},{"text":"Yeah.","start":128.30501,"end":128.545,"sentiment":"neutral","sentiment_score":-0.001547294668853283},{"text":"Before.","start":128.545,"end":129.045,"sentiment":"neutral","sentiment_score":-0.009596574120223522},{"text":"Before, and it's working.","start":129.105,"end":130.405,"sentiment":"neutral","sentiment_score":-0.0034397467970848083}],"sentiment":"neutral","sentiment_score":0.0017826522234827278,"num_words":8,"start":116.61,"end":130.405},{"sentences":[{"text":"But lately, it's not working anymore because the phone is asking for a password.","start":131.425,"end":135.685,"sentiment":"neutral","sentiment_score":-0.290170355034726},{"text":"We stopped using it because we can...","start":150.885,"end":152.645,"sentiment":"neutral","sentiment_score":-0.06649027977670942},{"text":"We we cannot forward the number already.","start":152.645,"end":154.905,"sentiment":"neutral","sentiment_score":-0.1190403306058475},{"text":"But before, we are still using it.","start":154.965,"end":156.825,"sentiment":"neutral","sentiment_score":-0.0702345823603017},{"text":"I think we just stopped using that one, like, few months.","start":156.965,"end":161.94499,"sentiment":"neutral","sentiment_score":-0.14470789581537247}],"sentiment":"neutral","sentiment_score":-0.1618375689925059,"num_words":46,"start":131.425,"end":161.94499},{"sentences":[{"text":"Because before that one, maybe early this year, we we could still forward the number.","start":163.01,"end":167.09,"sentiment":"neutral","sentiment_score":-0.111500749985377},{"text":"And then lately around maybe April, we we we don't have access anymore.","start":167.09,"end":173.27,"sentiment":"neutral","sentiment_score":-0.16346683697058603},{"text":"Yes.","start":180.015,"end":180.515,"sentiment":"neutral","sentiment_score":0.005008392967283726},{"text":"Yes.","start":185.215,"end":185.715,"sentiment":"neutral","sentiment_score":0.011843116953969002},{"text":"I'm not really sure with the admin thing...","start":198.34999,"end":201.06999,"sentiment":"neutral","sentiment_score":-0.03131404961459339}],"sentiment":"neutral","sentiment_score":-0.10608528993141494,"num_words":38,"start":163.01,"end":201.06999},{"sentences":[{"text":"With the admin team, but they just...","start":201.06999,"end":203.80501,"sentiment":"neutral","sentiment_score":-0.028230325718011175},{"text":"They are just asking me if I...","start":203.80501,"end":205.725,"sentiment":"neutral","sentiment_score":-0.03898190733577524},{"text":"If we can have that access so that we can just manually put the number there, and then it will just...","start":205.725,"end":211.16501,"sentiment":"neutral","sentiment_score":-0.01338863093405962},{"text":"Will be forwarded to their phone.","start":211.16501,"end":212.785,"sentiment":"neutral","sentiment_score":-0.02053886962433656},{"text":"Yes.","start":215.65001,"end":215.97,"sentiment":"neutral","sentiment_score":-0.011604903265833856}],"sentiment":"neutral","sentiment_score":-0.021106785761990716,"num_words":42,"start":201.06999,"end":215.97},{"sentences":[{"text":"No.","start":215.97,"end":216.47,"sentiment":"neutral","sentiment_score":-0.04710415005683899},{"text":"No.","start":220.05,"end":220.13,"sentiment":"neutral","sentiment_score":-0.05832993239164352},{"text":"Yeah.","start":220.13,"end":220.45,"sentiment":"neutral","sentiment_score":-0.032370325177907944},{"text":"No, please.","start":220.45,"end":221.27,"sentiment":"neutral","sentiment_score":-0.0767403244972229},{"text":"We'll just do it manually in ourselves so that we could just forward it into whatever number that we want.","start":221.41,"end":226.575,"sentiment":"neutral","sentiment_score":0.025853646267205477}],"sentiment":"neutral","sentiment_score":0.00903151474893093,"num_words":25,"start":215.97,"end":226.575},{"sentences":[{"text":"Because the PIN, although we want to receive the number, it's not really constant.","start":227.055,"end":231.075,"sentiment":"neutral","sentiment_score":-0.020750976566757475},{"text":"So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number.","start":231.135,"end":239.73,"sentiment":"neutral","sentiment_score":0.045557893245764404},{"text":"Yes.","start":243.01,"end":243.51,"sentiment":"neutral","sentiment_score":0.09018419682979584},{"text":"Yes.","start":354.505,"end":355.005,"sentiment":"neutral","sentiment_score":0.17056550085544586},{"text":"That's a good one.","start":362.72,"end":363.52002,"sentiment":"positive","sentiment_score":0.43316414952278137}],"sentiment":"neutral","sentiment_score":0.06397032949986846,"num_words":43,"start":227.055,"end":363.52002},{"sentences":[{"text":"I don't know where can I find the company ID of that one?","start":363.52002,"end":366.42,"sentiment":"neutral","sentiment_score":-0.250570155107058},{"text":"Let me check the company ID in your account.","start":367.28003,"end":369.92,"sentiment":"neutral","sentiment_score":-0.0834032218489382},{"text":"Right?","start":369.92,"end":370.42,"sentiment":"neutral","sentiment_score":-0.04533209651708603},{"text":"Let me check.","start":392.62,"end":393.92,"sentiment":"neutral","sentiment_score":-0.03473672394951185},{"text":"So if...","start":394.38,"end":395.26,"sentiment":"neutral","sentiment_score":-0.020068836398422718}],"sentiment":"neutral","sentiment_score":-0.14991860550695232,"num_words":28,"start":363.52002,"end":395.26},{"sentences":[{"text":"Where can I ask for the company number?","start":395.26,"end":397.84,"sentiment":"neutral","sentiment_score":-0.021177699090912938},{"text":"Company number.","start":403.875,"end":404.595,"sentiment":"neutral","sentiment_score":-0.008703798986971378},{"text":"Right?","start":404.595,"end":405.095,"sentiment":"neutral","sentiment_score":0.0018602153286337852},{"text":"Sure.","start":406.435,"end":406.935,"sentiment":"neutral","sentiment_score":0.015658702701330185},{"text":"So if we have a communication software Thank you.","start":413.95502,"end":419.34,"sentiment":"neutral","sentiment_score":0.07096751096347968}],"sentiment":"neutral","sentiment_score":0.022352253619049276,"num_words":21,"start":395.26,"end":419.34},{"sentences":[{"text":"Then...","start":422.03998,"end":422.36,"sentiment":"neutral","sentiment_score":-0.005339488387107849},{"text":"I don't know.","start":422.36,"end":422.91498,"sentiment":"neutral","sentiment_score":-0.06826940178871155},{"text":"Let me check.","start":422.91498,"end":423.81998,"sentiment":"neutral","sentiment_score":-0.02479381983478864},{"text":"Company.","start":426.91998,"end":427.41998,"sentiment":"neutral","sentiment_score":-0.024229880422353745},{"text":"Okay.","start":495.45502,"end":495.855,"sentiment":"neutral","sentiment_score":0.04431610554456711}],"sentiment":"neutral","sentiment_score":-0.02938254757059945,"num_words":9,"start":422.03998,"end":495.855},{"sentences":[{"text":"So at the moment, this is the ID number that I can find is 80603263878.","start":495.855,"end":504.33,"sentiment":"neutral","sentiment_score":0.03227279980977376},{"text":"Do you think that's the...","start":504.87,"end":506.09,"sentiment":"neutral","sentiment_score":0.006181458663195372},{"text":"Okay.","start":510.31,"end":510.71,"sentiment":"neutral","sentiment_score":0.3106878995895386},{"text":"I'll just try to ask the phone number if you can provide it to me, and then I'll just send it to you.","start":510.71,"end":516.16504,"sentiment":"neutral","sentiment_score":0.24369800155577453},{"text":"How many numbers that maybe that you can cater for the call forwarding?","start":518.705,"end":522.645,"sentiment":"neutral","sentiment_score":0.09794715677316372}],"sentiment":"neutral","sentiment_score":0.13515884673484324,"num_words":57,"start":495.855,"end":522.645},{"sentences":[{"text":"So for example, this is the case.","start":522.945,"end":524.625,"sentiment":"neutral","sentiment_score":0.034177683027727265},{"text":"For example, I...","start":524.625,"end":525.425,"sentiment":"neutral","sentiment_score":0.015160040309031805},{"text":"We want to have a call forwarding after five, right, on the 5PM in the afternoon, and we want it to this number.","start":525.425,"end":534.06,"sentiment":"neutral","sentiment_score":0.04840263007613628},{"text":"So we...","start":534.28,"end":534.84,"sentiment":"neutral","sentiment_score":0.007861624471843243},{"text":"We're going to call you, or if, yes, there's an option online that we can choose?","start":534.84,"end":539.66003,"sentiment":"neutral","sentiment_score":0.0443126717582345}],"sentiment":"neutral","sentiment_score":0.04162177237152469,"num_words":51,"start":522.945,"end":539.66003},{"sentences":[{"text":"For example, I'll give you five number...","start":540.6,"end":542.54,"sentiment":"neutral","sentiment_score":0.020422772371343205},{"text":"Five numbers.","start":543.0,"end":543.74,"sentiment":"neutral","sentiment_score":0.011462540365755558},{"text":"So that five numbers, after five, how can we, like, choose that this call forwarding should be on this number?","start":544.975,"end":554.755,"sentiment":"neutral","sentiment_score":0.03872679099440575},{"text":"3 three times.","start":568.79,"end":569.67,"sentiment":"neutral","sentiment_score":-0.045745509366194405},{"text":"Yeah.","start":569.67,"end":569.925,"sentiment":"neutral","sentiment_score":-0.09221692383289336}],"sentiment":"neutral","sentiment_score":0.021544450160228844,"num_words":33,"start":540.6,"end":569.925},{"sentences":[{"text":"Yeah.","start":575.285,"end":575.785,"sentiment":"neutral","sentiment_score":-0.04376114904880524},{"text":"Okay.","start":603.635,"end":604.135,"sentiment":"neutral","sentiment_score":0.03269575536251068},{"text":"Okay.","start":615.33997,"end":615.66,"sentiment":"neutral","sentiment_score":0.020922573283314705},{"text":"So I'll just try to ask for the phone...","start":615.66,"end":617.89996,"sentiment":"neutral","sentiment_score":-0.0008317694688836735},{"text":"The mobile room number that we want to forward, and then I'll just call you, or you want it to be texted it to your number?","start":617.89996,"end":626.97504,"sentiment":"neutral","sentiment_score":-0.10910093304342948}],"sentiment":"neutral","sentiment_score":-0.07458560538821314,"num_words":38,"start":575.285,"end":626.97504},{"sentences":[{"text":"You want me to call again?","start":628.79504,"end":630.17505,"sentiment":"neutral","sentiment_score":-0.10681972155968349},{"text":"Okay.","start":633.91504,"end":634.23505,"sentiment":"neutral","sentiment_score":-0.23458212614059448},{"text":"Okay.","start":634.23505,"end":634.73505,"sentiment":"neutral","sentiment_score":-0.05807221680879593},{"text":"Okay.","start":635.91504,"end":636.23505,"sentiment":"neutral","sentiment_score":0.0022199153900146484},{"text":"Thank you.","start":636.23505,"end":636.635,"sentiment":"neutral","sentiment_score":0.1361270695924759}],"sentiment":"neutral","sentiment_score":-0.05991805615750226,"num_words":11,"start":628.79504,"end":636.635},{"sentences":[{"text":"Just a moment.","start":636.635,"end":637.32,"sentiment":"neutral","sentiment_score":-0.0003776919717589991},{"text":"Recording.","start":643.88,"end":644.38,"sentiment":"neutral","sentiment_score":-0.10060208290815352},{"text":"Yeah.","start":644.84,"end":645.34,"sentiment":"neutral","sentiment_score":-0.02755306288599968},{"text":"Yeah.","start":645.48,"end":645.64,"sentiment":"neutral","sentiment_score":-0.020176291465759277},{"text":"Yeah.","start":645.64,"end":645.88,"sentiment":"neutral","sentiment_score":-0.015166688710451126}],"sentiment":"neutral","sentiment_score":-0.023518743126520084,"num_words":7,"start":636.635,"end":645.88},{"sentences":[{"text":"For sure sure.","start":645.88,"end":646.86,"sentiment":"neutral","sentiment_score":-0.009376566236217817},{"text":"I just asked for the...","start":646.92,"end":648.38,"sentiment":"neutral","sentiment_score":-0.05411026924848557},{"text":"Yes.","start":648.76,"end":649.26,"sentiment":"neutral","sentiment_score":0.004730122163891792},{"text":"Okay.","start":650.60004,"end":650.92,"sentiment":"neutral","sentiment_score":0.0016170162707567215},{"text":"So I'll just ask for the two numbers, and then I'll just call you again.","start":650.92,"end":655.125,"sentiment":"neutral","sentiment_score":0.051835498710473375}],"sentiment":"neutral","sentiment_score":0.019407942965626715,"num_words":25,"start":645.88,"end":655.125},{"sentences":[{"text":"Okay.","start":657.185,"end":657.685,"sentiment":"neutral","sentiment_score":0.27812543511390686},{"text":"Thank you so much.","start":657.825,"end":658.885,"sentiment":"positive","sentiment_score":0.7625990509986877},{"text":"Nothing.","start":660.465,"end":660.965,"sentiment":"neutral","sentiment_score":0.19200894236564636},{"text":"Here you go.","start":662.145,"end":662.865,"sentiment":"positive","sentiment_score":0.445470929145813},{"text":"Bye bye.","start":662.865,"end":663.525,"sentiment":"neutral","sentiment_score":0.058183711022138596}],"sentiment":"positive","sentiment_score":0.4521191628141837,"num_words":11,"start":657.185,"end":663.525}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello, John?\n\nChannel 1: Yes.\n\nChannel 0: Hi, John. My name is Mary. I spoke with you earlier from Airtel.\n\nChannel 1: Yes, ma'am.\n\nChannel 0: Yes. I just have a, yeah, I just have a follow-up question. I'm so sorry. Could you provide me the mobile number that you wanna add as per morning?\n\nChannel 1: That's a good one because that's why we are asking for the web or where where we can access it so that we can just, you know, replace it at any time. We can just use other other phone numbers if we want it to be used to this number and then to that number. Or do we need really to register all those numbers that we want\n\nChannel 0: We...\n\nChannel 1: to forward?\n\nChannel 0: Yeah. We could try updating it for call forwarding.\n\nChannel 1: Yeah.\n\nChannel 0: Do you\n\nChannel 1: Because\n\nChannel 0: have those numbers?\n\nChannel 1: we... I don't have at the moment. Because what we have before, we just have to access it into our phone, into our landline phones, and then we just put the number there that we want to forward those numbers. And then the phone will just... And then it will just forward it to that specific number.\n\nSo we want that\n\nChannel 0: Mhmm.\n\nChannel 1: access. We want that access from either the web or the phone, from the landline landline phone. So because be... Now we are trying to access it, but the phone that we're trying to forward, they're asking for a password. Yeah.\n\nAnd there's\n\nChannel 0: You\n\nChannel 1: web before. Yeah.\n\nChannel 0: You have already...\n\nChannel 1: We tried it already before. We tried it already before, but now we can't... We cannot do that anymore because there's a password in a physical phone. The physical phone, we can forward it before, and then we\n\nChannel 0: Do\n\nChannel 1: can\n\nChannel 0: you mean\n\nChannel 1: also access it into the web... Into into the system of that phone.\n\nChannel 0: do you mean the physical phone is the office landline?\n\nChannel 1: Yeah.\n\nChannel 0: Are\n\nChannel 1: Yeah.\n\nChannel 0: you referring to the office landline\n\nChannel 1: Yes.\n\nChannel 0: okay?\n\nChannel 1: Yes.\n\nChannel 0: So you have already tried this feature before?\n\nChannel 1: Yeah. Before. Before, and it's working. But lately, it's not working anymore because the phone is asking for a password.\n\nChannel 0: Whatever. Have you have you been using this feature previously or until now, or you just had no option to do it today?\n\nChannel 1: We stopped using it because we can... We we cannot forward the number already. But before, we are still using it. I think we just stopped using that one, like, few months. Because before that one, maybe early this year, we we could still forward the number.\n\nAnd then lately around maybe April, we we we don't have access anymore.\n\nChannel 0: Okay. So it's like you manually add\n\nChannel 1: Yes.\n\nChannel 0: the mobile number to... For call forwarding.\n\nChannel 1: Yes.\n\nChannel 0: So how many mobile number is needed? I mean, do you wanna add as call forwarder?\n\nChannel 1: I'm not really\n\nChannel 0: How many?\n\nChannel 1: sure with the admin thing... With the admin team, but they just... They are just asking me if I... If we can have that access so that we can just manually put the number there, and then it will just... Will be forwarded to their phone.\n\nChannel 0: So you wanna do it manually, not,\n\nChannel 1: Yes. No.\n\nChannel 0: you know, the automatically routed to the mobile?\n\nChannel 1: No. Yeah. No, please. We'll just do it manually\n\nChannel 0: Oh, okay.\n\nChannel 1: in ourselves so that we could just forward it into whatever number that we want. Because\n\nChannel 0: Thank you.\n\nChannel 1: the PIN, although we want to receive the number, it's not really constant. So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number.\n\nChannel 0: Thank you. So please stay on the line. Hold on.\n\nChannel 1: Yes.\n\nChannel 0: Hello, John. Thank you so much for holding.\n\nChannel 1: Yes.\n\nChannel 0: Before we proceed, could you now verify the company ID since we're talking about changes in your account?\n\nChannel 1: That's a good one. I don't know where can I find the company ID of that one? Let me check the company ID in your account. Right?\n\nChannel 0: Yeah. Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID. Refer your account security, we need to verify the company ID, John.\n\nChannel 1: Let me check. So if... Where can I ask for the company number? Company number. Right?\n\nChannel 0: Yeah. Company\n\nChannel 1: Sure.\n\nChannel 0: ID number.\n\nChannel 1: So if we have a communication software Thank you. Then... I don't know. Let me check. Company.\n\nChannel 0: So before... Actually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding. However, the app or that feature is no longer working now. And we've already raised this with our developer, but received... We haven't received any further update.\n\nBut we are currently liaising with the developer directly about it. So... But we actually have another option still. It's where we could add your mobile phone mobile phone number for call forwarding. If you could provide me the mobile number, we can go ahead and do that.\n\nChannel 1: Okay. So at the moment, this is the ID number that I can find is 80603263878.\n\nChannel 0: That's\n\nChannel 1: Do you think\n\nChannel 0: correct,\n\nChannel 1: that's\n\nChannel 0: Jen.\n\nChannel 1: the...\n\nChannel 0: Thank you so much for verifying that.\n\nChannel 1: Okay. I'll just try to ask the phone number if you can provide it to me, and then I'll just send it to you.\n\nChannel 0: Sure.\n\nChannel 1: How many numbers that maybe that you can cater for the call forwarding? So for example, this is the case. For example, I... We want to have a call forwarding after five, right, on the 5PM\n\nChannel 0: Mhmm.\n\nChannel 1: in the afternoon, and we want it to this number. So we... We're going to call you, or if, yes, there's an option online that we can choose? For example, I'll give you five number... Five numbers.\n\nChannel 0: Mhmm.\n\nChannel 1: So that five numbers, after five, how can we, like, choose that this call forwarding should be on this number?\n\nChannel 0: Usually, it depends. We will input the mobile number. Let's say, if a phone rings in in the\n\nChannel 1: 3\n\nChannel 0: landline\n\nChannel 1: three times.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: no one answered, the call will be forwarded to staff one.\n\nChannel 1: Yeah.\n\nChannel 0: And then if staff one is busy or engaged in a call, it will be forwarded to staff two. But right now, as we are still not on the process of updating the the call forwarding or the account. We are yet to find how many maximum mobile mobile number can add, but we'll let you know what's the maximum mobile phone number could be added. So once\n\nChannel 1: Okay.\n\nChannel 0: you have your... All the mobile phone numbers that you wanna add for call forwarding, just let us know and just call us, and we'll be assisting you further.\n\nChannel 1: Okay. So I'll just try to ask for the phone...\n\nChannel 0: Mhmm.\n\nChannel 1: The mobile room number that we want to forward, and then I'll just call you,\n\nChannel 0: No.\n\nChannel 1: or you want it to be texted it to your number? You want me to call again?\n\nChannel 0: Yes, please. Because we can't receive messages\n\nChannel 1: Okay.\n\nChannel 0: through...\n\nChannel 1: Okay.\n\nChannel 0: Yeah.\n\nChannel 1: Okay.\n\nChannel 0: We\n\nChannel 1: Thank\n\nChannel 0: normal...\n\nChannel 1: you. Just\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: Since...\n\nChannel 1: moment.\n\nChannel 0: Also, this... Since there is gonna be a changes on your account, we advise to please call us and... I mean, to make sure\n\nChannel 1: Recording.\n\nChannel 0: that will be spit...\n\nChannel 1: Yeah. Yeah. Yeah. For sure\n\nChannel 0: Yeah.\n\nChannel 1: sure.\n\nChannel 0: And\n\nChannel 1: I\n\nChannel 0: speaking\n\nChannel 1: just\n\nChannel 0: with\n\nChannel 1: asked\n\nChannel 0: the\n\nChannel 1: for\n\nChannel 0: account\n\nChannel 1: the...\n\nChannel 0: owner.\n\nChannel 1: Yes. Okay.\n\nChannel 0: Go\n\nChannel 1: So\n\nChannel 0: ahead.\n\nChannel 1: I'll just ask for the two numbers, and then I'll just call you again.\n\nChannel 0: Yes, please.\n\nChannel 1: Okay. Thank you so much.\n\nChannel 0: Thank you so much. Have\n\nChannel 1: Nothing.\n\nChannel 0: a great day.\n\nChannel 1: Here you go. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello, John?","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.03607017546892166}],"sentiment":"neutral","sentiment_score":0.03607017546892166,"channel":0,"num_words":2,"start":1.8399999,"end":2.82},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6999998,"sentiment":"neutral","sentiment_score":0.11568056792020798}],"sentiment":"neutral","sentiment_score":0.11568056792020798,"channel":1,"num_words":1,"start":3.1999998,"end":3.6999998},{"sentences":[{"text":"Hi, John.","start":4.4,"end":5.04,"sentiment":"neutral","sentiment_score":0.1296529918909073},{"text":"My name is Mary.","start":5.04,"end":6.08,"sentiment":"neutral","sentiment_score":0.13317599892616272},{"text":"I spoke with you earlier from Airtel.","start":6.08,"end":8.18,"sentiment":"neutral","sentiment_score":0.11811266839504242}],"sentiment":"neutral","sentiment_score":0.12452297371167403,"channel":0,"num_words":13,"start":4.4,"end":8.18},{"sentences":[{"text":"Yes, ma'am.","start":8.48,"end":9.3,"sentiment":"neutral","sentiment_score":0.20627610385417938}],"sentiment":"neutral","sentiment_score":0.20627610385417938,"channel":1,"num_words":2,"start":8.48,"end":9.3},{"sentences":[{"text":"Yes.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.1135965809226036},{"text":"I just have a, yeah, I just have a follow-up question.","start":10.8,"end":14.799999,"sentiment":"neutral","sentiment_score":0.03273394763131033},{"text":"I'm so sorry.","start":14.799999,"end":15.7,"sentiment":"neutral","sentiment_score":-0.10385198642810185},{"text":"Could you provide me the mobile number that you wanna add as per morning?","start":16.775,"end":20.395,"sentiment":"neutral","sentiment_score":0.039216761610337665}],"sentiment":"neutral","sentiment_score":0.024522369245773758,"channel":0,"num_words":29,"start":10.16,"end":20.395},{"sentences":[{"text":"That's a good one because that's why we are asking for the web or where where we can access it so that we can just, you know, replace it at any time.","start":22.555,"end":32.54,"sentiment":"positive","sentiment_score":0.43334271758794785},{"text":"We can just use other other phone numbers if we want it to be used to this number and then to that number.","start":32.54,"end":39.44,"sentiment":"neutral","sentiment_score":0.2605650489744933},{"text":"Or do we need really to register all those numbers that we want","start":40.059998,"end":44.355,"sentiment":"neutral","sentiment_score":0.05608059867070271}],"sentiment":"neutral","sentiment_score":0.30277957164627667,"channel":1,"num_words":68,"start":22.555,"end":44.355},{"sentences":[{"text":"We...","start":44.269997,"end":44.769997,"sentiment":"neutral","sentiment_score":0.04461076110601425}],"sentiment":"neutral","sentiment_score":0.04461076110601425,"channel":0,"num_words":1,"start":44.269997,"end":44.769997},{"sentences":[{"text":"to forward?","start":44.415,"end":45.075,"sentiment":"neutral","sentiment_score":0.039278529584407806}],"sentiment":"neutral","sentiment_score":0.039278529584407806,"channel":1,"num_words":2,"start":44.415,"end":45.075},{"sentences":[{"text":"Yeah.","start":45.895,"end":46.215,"sentiment":"neutral","sentiment_score":0.09978225827217102},{"text":"We could try updating it for call 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already...","start":90.39,"end":91.37,"sentiment":"neutral","sentiment_score":-0.04102125639716784}],"sentiment":"neutral","sentiment_score":-0.04102125639716784,"channel":0,"num_words":3,"start":90.39,"end":91.37},{"sentences":[{"text":"We tried it already before.","start":93.14,"end":94.605,"sentiment":"neutral","sentiment_score":-0.0868894711136818},{"text":"We tried it already before, but now we can't...","start":94.605,"end":96.685005,"sentiment":"neutral","sentiment_score":-0.08933369980918036},{"text":"We cannot do that anymore because there's a password in a physical phone.","start":96.685005,"end":100.785,"sentiment":"neutral","sentiment_score":-0.25969657645775723},{"text":"The physical phone, we can forward it before, and then 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before, we are still using it.","start":154.965,"end":156.825,"sentiment":"neutral","sentiment_score":-0.0702345823603017},{"text":"I think we just stopped using that one, like, few months.","start":156.965,"end":161.94499,"sentiment":"neutral","sentiment_score":-0.14470789581537247},{"text":"Because before that one, maybe early this year, we we could still forward the number.","start":163.01,"end":167.09,"sentiment":"neutral","sentiment_score":-0.111500749985377}],"sentiment":"neutral","sentiment_score":-0.10754583942446302,"channel":1,"num_words":47,"start":150.885,"end":167.09},{"sentences":[{"text":"And then lately around maybe April, we we we don't have access 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forwarding.","start":183.70999,"end":184.77,"sentiment":"neutral","sentiment_score":-0.012344741262495518}],"sentiment":"neutral","sentiment_score":-0.007006475834974221,"channel":0,"num_words":7,"start":180.03,"end":184.77},{"sentences":[{"text":"Yes.","start":185.215,"end":185.715,"sentiment":"neutral","sentiment_score":0.011843116953969002}],"sentiment":"neutral","sentiment_score":0.011843116953969002,"channel":1,"num_words":1,"start":185.215,"end":185.715},{"sentences":[{"text":"So how many mobile number is needed?","start":187.39,"end":190.05,"sentiment":"neutral","sentiment_score":0.0060953255742788315},{"text":"I mean, do you wanna add as call forwarder?","start":191.27501,"end":195.21501,"sentiment":"neutral","sentiment_score":0.0017531293754776318}],"sentiment":"neutral","sentiment_score":0.0036528402124531567,"channel":0,"num_words":16,"start":187.39,"end":195.21501},{"sentences":[{"text":"I'm not 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will just...","start":205.725,"end":211.16501,"sentiment":"neutral","sentiment_score":-0.01338863093405962},{"text":"Will be forwarded to their phone.","start":211.16501,"end":212.785,"sentiment":"neutral","sentiment_score":-0.02053886962433656}],"sentiment":"neutral","sentiment_score":-0.02201272391349725,"channel":1,"num_words":46,"start":199.31,"end":212.785},{"sentences":[{"text":"So you wanna do it manually, not,","start":213.47,"end":216.11,"sentiment":"neutral","sentiment_score":-0.01303303414689643}],"sentiment":"neutral","sentiment_score":-0.01303303414689643,"channel":0,"num_words":7,"start":213.47,"end":216.11},{"sentences":[{"text":"Yes.","start":215.65001,"end":215.97,"sentiment":"neutral","sentiment_score":-0.011604903265833856},{"text":"No.","start":215.97,"end":216.47,"sentiment":"neutral","sentiment_score":-0.04710415005683899}],"sentiment":"neutral","sentiment_score":-0.029354526661336422,"channel":1,"num_words":2,"start":215.65001,"end":216.47},{"sentences":[{"text":"you know, the automatically routed to the mobile?","start":216.11,"end":219.89,"sentiment":"neutral","sentiment_score":-0.03999735531397164}],"sentiment":"neutral","sentiment_score":-0.03999735531397164,"channel":0,"num_words":8,"start":216.11,"end":219.89},{"sentences":[{"text":"No.","start":220.05,"end":220.13,"sentiment":"neutral","sentiment_score":-0.05832993239164352},{"text":"Yeah.","start":220.13,"end":220.45,"sentiment":"neutral","sentiment_score":-0.032370325177907944},{"text":"No, please.","start":220.45,"end":221.27,"sentiment":"neutral","sentiment_score":-0.0767403244972229},{"text":"We'll just do it manually","start":221.41,"end":222.53,"sentiment":"neutral","sentiment_score":-0.0338888593018055}],"sentiment":"neutral","sentiment_score":-0.04595835589700275,"channel":1,"num_words":9,"start":220.05,"end":222.53},{"sentences":[{"text":"Oh, okay.","start":222.05501,"end":222.79501,"sentiment":"neutral","sentiment_score":0.03747227042913437}],"sentiment":"neutral","sentiment_score":0.03747227042913437,"channel":0,"num_words":2,"start":222.05501,"end":222.79501},{"sentences":[{"text":"in ourselves so that we could just forward it into whatever number that we want.","start":222.53,"end":226.575,"sentiment":"neutral","sentiment_score":0.04576781479020913},{"text":"Because","start":227.055,"end":227.555,"sentiment":"neutral","sentiment_score":0.06231681630015373}],"sentiment":"neutral","sentiment_score":0.04680212738458067,"channel":1,"num_words":16,"start":222.53,"end":227.555},{"sentences":[{"text":"Thank you.","start":227.335,"end":228.155,"sentiment":"neutral","sentiment_score":0.2364320158958435}],"sentiment":"neutral","sentiment_score":0.2364320158958435,"channel":0,"num_words":2,"start":227.335,"end":228.155},{"sentences":[{"text":"the PIN, although we want to receive the number, it's not really constant.","start":227.69499,"end":231.075,"sentiment":"neutral","sentiment_score":-0.027140806787289105},{"text":"So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number.","start":231.135,"end":239.73,"sentiment":"neutral","sentiment_score":0.045557893245764404}],"sentiment":"neutral","sentiment_score":0.01930558490049508,"channel":1,"num_words":36,"start":227.69499,"end":239.73},{"sentences":[{"text":"Thank you.","start":240.55,"end":241.11,"sentiment":"neutral","sentiment_score":0.22026550769805908},{"text":"So please stay on the line.","start":241.11,"end":242.15001,"sentiment":"neutral","sentiment_score":0.11092835168043773},{"text":"Hold 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holding.","start":352.66998,"end":354.05,"sentiment":"positive","sentiment_score":0.4508779247601827}],"sentiment":"positive","sentiment_score":0.3830389026552439,"channel":0,"num_words":8,"start":352.03,"end":354.05},{"sentences":[{"text":"Yes.","start":354.505,"end":355.005,"sentiment":"neutral","sentiment_score":0.17056550085544586}],"sentiment":"neutral","sentiment_score":0.17056550085544586,"channel":1,"num_words":1,"start":354.505,"end":355.005},{"sentences":[{"text":"Before we proceed, could you now verify the company ID since we're talking about changes in your account?","start":355.87,"end":361.495,"sentiment":"neutral","sentiment_score":0.09010072901017135}],"sentiment":"neutral","sentiment_score":0.09010072901017135,"channel":0,"num_words":18,"start":355.87,"end":361.495},{"sentences":[{"text":"That's a good one.","start":362.72,"end":363.52002,"sentiment":"positive","sentiment_score":0.43316414952278137},{"text":"I don't know where can I find the company ID of that one?","start":363.52002,"end":366.42,"sentiment":"neutral","sentiment_score":-0.250570155107058},{"text":"Let me check the company ID in your account.","start":367.28003,"end":369.92,"sentiment":"neutral","sentiment_score":-0.0834032218489382},{"text":"Right?","start":369.92,"end":370.42,"sentiment":"neutral","sentiment_score":-0.04533209651708603}],"sentiment":"neutral","sentiment_score":-0.08595246338733921,"channel":1,"num_words":27,"start":362.72,"end":370.42},{"sentences":[{"text":"Yeah.","start":371.235,"end":371.735,"sentiment":"neutral","sentiment_score":-0.06517252326011658},{"text":"Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID.","start":372.88,"end":381.92,"sentiment":"neutral","sentiment_score":-0.11690121844410896},{"text":"Refer your account security, we need to verify the company ID, John.","start":381.92,"end":386.405,"sentiment":"neutral","sentiment_score":-0.09854224075873692}],"sentiment":"neutral","sentiment_score":-0.10974236509125483,"channel":0,"num_words":38,"start":371.235,"end":386.405},{"sentences":[{"text":"Let me check.","start":392.62,"end":393.92,"sentiment":"neutral","sentiment_score":-0.03473672394951185},{"text":"So if...","start":394.38,"end":395.26,"sentiment":"neutral","sentiment_score":-0.020068836398422718},{"text":"Where can I ask for the company number?","start":395.26,"end":397.84,"sentiment":"neutral","sentiment_score":-0.021177699090912938},{"text":"Company 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before...","start":449.585,"end":450.565,"sentiment":"neutral","sentiment_score":-0.009143220260739326},{"text":"Actually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding.","start":452.76,"end":461.24,"sentiment":"neutral","sentiment_score":-0.03109497843044145},{"text":"However, the app or that feature is no longer working now.","start":461.24,"end":465.41998,"sentiment":"neutral","sentiment_score":-0.3229137063026428},{"text":"And we've already raised this with our developer, but received...","start":465.815,"end":471.435,"sentiment":"neutral","sentiment_score":-0.114108831807971},{"text":"We haven't received any further update.","start":471.815,"end":473.995,"sentiment":"neutral","sentiment_score":-0.2382886161406835}],"sentiment":"neutral","sentiment_score":-0.13588303543627261,"channel":0,"num_words":50,"start":449.585,"end":473.995},{"sentences":[{"text":"But we are currently liaising with the developer directly about it.","start":474.695,"end":479.85,"sentiment":"neutral","sentiment_score":-0.17843605713410812},{"text":"So...","start":480.07,"end":480.39,"sentiment":"neutral","sentiment_score":-0.04074810817837715},{"text":"But we actually have another option still.","start":480.39,"end":483.29,"sentiment":"neutral","sentiment_score":0.02824255185467856},{"text":"It's where we could add your mobile phone mobile phone number for call forwarding.","start":485.27002,"end":490.39,"sentiment":"neutral","sentiment_score":0.08903654531708785},{"text":"If you could provide me the mobile number, we can go ahead and do that.","start":490.39,"end":495.04498,"sentiment":"neutral","sentiment_score":0.10988248437643051}],"sentiment":"neutral","sentiment_score":0.02268545888364315,"channel":0,"num_words":48,"start":474.695,"end":495.04498},{"sentences":[{"text":"Okay.","start":495.45502,"end":495.855,"sentiment":"neutral","sentiment_score":0.04431610554456711},{"text":"So at the moment, this is the ID number that I can find is 80603263878.","start":495.855,"end":504.33,"sentiment":"neutral","sentiment_score":0.03227279980977376}],"sentiment":"neutral","sentiment_score":0.03302550641819835,"channel":1,"num_words":16,"start":495.45502,"end":504.33},{"sentences":[{"text":"That's","start":504.865,"end":505.10498,"sentiment":"neutral","sentiment_score":0.016229355707764626}],"sentiment":"neutral","sentiment_score":0.016229355707764626,"channel":0,"num_words":1,"start":504.865,"end":505.10498},{"sentences":[{"text":"Do you 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Mary explains that they have already tried the feature before and can't manually add a new number. She also asks for the company ID and recommends calling back to make any further adjustments."},"intents":{"segments":[{"text":"I just have a, yeah, I just have a follow-up question. I'm so sorry.","start_word":19,"end_word":32,"intents":[{"intent":"Ask question","confidence_score":0.00097165816}]},{"text":"Before, and it's working. But lately, it's not working anymore because the phone is asking for a password. Whatever.","start_word":333,"end_word":351,"intents":[{"intent":"Request password assistance","confidence_score":0.034438733}]},{"text":"I don't know where can I find the company ID of that one? Let me check the company ID in your account. Right? Yeah. Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID. Refer your account security, we need to verify the company ID, John. Let me check.","start_word":642,"end_word":705,"intents":[{"intent":"Verify company id","confidence_score":0.49036276}]},{"text":"Company number.","start_word":715,"end_word":716,"intents":[{"intent":"Verify company number","confidence_score":0.00847532}]},{"text":"It's where we could add your mobile phone mobile phone number for call forwarding. If you could provide me the mobile number, we can go ahead and do that. Okay.","start_word":809,"end_word":838,"intents":[{"intent":"Provide cell phone number support","confidence_score":0.0000014478761},{"intent":"Provide mobile number","confidence_score":0.03570212}]},{"text":"So we... We're going to call you, or if, yes, there's an option online that we can choose?","start_word":942,"end_word":959,"intents":[{"intent":"Call and forward call","confidence_score":0.00084256224}]},{"text":"We will input the mobile number. 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Or do we need really to register all those numbers that we want We... to forward? Yeah. We could try updating it for call forwarding. Yeah. Do you Because have those numbers? we... I don't have at the moment. Because what we have before, we just have to access it into our phone, into our landline phones, and then we just put the number there that we want to forward those numbers. And then the phone will just... And then it will just forward it to that specific number. So we want that Mhmm. access. We want that access from either the web or the phone, from the landline landline phone. So because be... Now we are trying to access it, but the phone that we're trying to forward, they're asking for a password. Yeah. And there's You web before. Yeah. You have already... We tried it already before. We tried it already before, but now we can't... We cannot do that anymore because there's a password in a physical phone. The physical phone, we can forward it before, and then we Do can you mean also access it into the web... Into into the system of that phone. do you mean the physical phone is the office landline? Yeah. Are Yeah. you referring to the office landline Yes. okay? Yes. So you have already tried this feature before? Yeah. Before. Before, and it's working. But lately, it's not working anymore because the phone is asking for a password. Whatever. Have you have you been using this feature previously or until now, or you just had no option to do it today? We stopped using it because we can... We we cannot forward the number already. But before, we are still using it. I think we just stopped using that one, like, few months. Because before that one, maybe early this year, we we could still forward the number. And then lately around maybe April, we we we don't have access anymore. Okay. So it's like you manually add Yes. the mobile number to... For call forwarding. Yes. So how many mobile number is needed? I mean, do you wanna add as call forwarder? I'm not really How many? sure with the admin thing... With the admin team, but they just... They are just asking me if I... If we can have that access so that we can just manually put the number there, and then it will just... Will be forwarded to their phone. So you wanna do it manually, not, Yes. No. you know, the automatically routed to the mobile? No. Yeah. No, please. We'll just do it manually Oh, okay. in ourselves so that we could just forward it into whatever number that we want. Because Thank you. the PIN, although we want to receive the number, it's not really constant. So, yeah, whoever is at nine on that day, so we will forward all the calls to his number or to her number. Thank you. So please stay on the line. Hold on. Yes. Hello, John.","start_word":79,"end_word":611,"sentiment":"neutral","sentiment_score":-0.030079957705836807},{"text":"Thank you so much for holding.","start_word":612,"end_word":617,"sentiment":"positive","sentiment_score":0.45246684551239014},{"text":"Yes. Before we proceed, could you now verify the company ID since we're talking about changes in your account?","start_word":618,"end_word":636,"sentiment":"neutral","sentiment_score":0.09538527578115465},{"text":"That's a good one.","start_word":637,"end_word":640,"sentiment":"positive","sentiment_score":0.5209654569625854},{"text":"I don't know where can I find the company ID of that one? Let me check the company ID in your account. Right? Yeah. Since the contact person is Randy Susan, it's it's actually a a company ID, but I'm not really sure if it's really the company ID. Refer your account security, we need to verify the company ID, John. Let me check. So if... Where can I ask for the company number? Company number. Right? Yeah. Company Sure. ID number. So if we have a communication software Thank you. Then... I don't know. Let me check. Company. So before... Actually, yeah, customer has access to the cell phone app provided by Airtel where they could configure things like call forwarding. However, the app or that feature is no longer working now. And we've already raised this with our developer, but received... We haven't received any further update. But we are currently liaising with the developer directly about it. So... But we actually have another option still. It's where we could add your mobile phone mobile phone number for call forwarding. If you could provide me the mobile number, we can go ahead and do that. Okay. So at the moment, this is the ID number that I can find is 80603263878. That's Do you think correct, that's Jen.","start_word":641,"end_word":860,"sentiment":"neutral","sentiment_score":-0.05879511684179306},{"text":"the... Thank you so much for verifying that.","start_word":861,"end_word":868,"sentiment":"positive","sentiment_score":0.3881632387638092},{"text":"Okay. I'll just try to ask the phone number if you can provide it to me, and then I'll just send it to you. Sure. How many numbers that maybe that you can cater for the call forwarding? So for example, this is the case. For example, I... We want to have a call forwarding after five, right, on the 5PM Mhmm. in the afternoon, and we want it to this number. So we... We're going to call you, or if, yes, there's an option online that we can choose? For example, I'll give you five number... Five numbers. Mhmm. So that five numbers, after five, how can we, like, choose that this call forwarding should be on this number? Usually, it depends. We will input the mobile number. Let's say, if a phone rings in in the 3 landline three times. and Yeah.","start_word":869,"end_word":1012,"sentiment":"neutral","sentiment_score":0.06601393828168511},{"text":"no one answered, the call will be forwarded to staff one.","start_word":1013,"end_word":1023,"sentiment":"negative","sentiment_score":-0.3366401791572571},{"text":"Yeah. And then if staff one is busy or engaged in a call, it will be forwarded to staff two. But right now, as we are still not on the process of updating the the call forwarding or the account. We are yet to find how many maximum mobile mobile number can add, but we'll let you know what's the maximum mobile phone number could be added. So once Okay. you have your... All the mobile phone numbers that you wanna add for call forwarding, just let us know and just call us, and we'll be assisting you further. Okay. So I'll just try to ask for the phone... Mhmm. The mobile room number that we want to forward, and then I'll just call you, No. or you want it to be texted it to your number? You want me to call again? Yes, please. Because we can't receive messages Okay. through... Okay. Yeah. Okay. We Thank normal... you. Just Yeah. a Since... moment. Also, this... Since there is gonna be a changes on your account, we advise to please call us and... I mean, to make sure Recording. that will be spit... Yeah. Yeah. Yeah. For sure Yeah. sure. And I speaking just with asked the for account the... owner. Yes. Okay. Go So ahead. I'll just ask for the two numbers, and then I'll just call you again. Yes, please. Okay.","start_word":1024,"end_word":1256,"sentiment":"neutral","sentiment_score":-0.03660709874568579},{"text":"Thank you so much. Thank you so much.","start_word":1257,"end_word":1264,"sentiment":"positive","sentiment_score":0.7303346991539001},{"text":"Have Nothing.","start_word":1265,"end_word":1266,"sentiment":"neutral","sentiment_score":0.2361864298582077},{"text":"a great day. Here you go.","start_word":1267,"end_word":1272,"sentiment":"positive","sentiment_score":0.485333114862442},{"text":"Bye bye.","start_word":1273,"end_word":1274,"sentiment":"neutral","sentiment_score":0.23453228175640103}],"average":{"sentiment":"neutral","sentiment_score":0.004802578359410383}}}}