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Yeah. Sure. Okay. Thanks.\n\nHello? Hi there. This is Ross with Tech Room. How are you, ma'am? I can hear you.\n\nNokia. No. We are not with Nokia. What was you like, you were actually after? Sorry?\n\nSo, like, what were you after? What were you after? Like, which Nokia product? Like, are you after mobile phone or, like, what? Okay.\n\nMhmm. Mhmm. Mhmm. Mhmm. No, sir.\n\nI got you. Like, we are not uh-huh. I totally understand. But we are not with Nokia at the moment. No.\n\nWe we don't sell. Where? Which which website? Can you let me know? Tech on system.\n\nOkay. But if you go if you go and visit our brand section, we are like, whoever brand we are partnered with, they are all listed over there, and we are not partnered with Nokia. I need to cross check once. Thanks for letting me know. I'll go and check it out.\n\nOkay? Alright. Thanks. Yes. 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This is Sophie from your transfer service. I've got a call for Corey on the line that wants to know if you guys handle Nokia products. Okay. Pass them through. Nice. Thank you. Hello? Yeah, mate. Yeah. Can you hear me okay, sir? That's great. Alright. You a Nokia dealer? Nokia mobile phones? Yeah. Nokia mobile phones. You've heard them. Yeah? It says something in your website. Somebody that has any somebody that has anything to do with Nokia, mate. I'm trying to get a hold of somebody. Sorry, sir? Well, I'm actually just trying to it's regarding a warranty that I've posted away, and I'm having great difficulty getting hold of anybody that is associated with Nokia as a dealer or an agent or, you know, retailer. So, yeah, it's just proving quite difficult. Right. But you sell their products. Yeah? Right. Okay. It says so on your website, it says that you have a full range of Nokia products. So you might wanna update your website, mate. That's yeah. 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This is Sophie from your transfer service. I've got a call for Corey on the line that wants to know if you guys handle Nokia products. Okay. Pass them through.\n\nNice. Thank you. Hello? Yeah, mate. Yeah.\n\nCan you hear me okay, sir? That's great. Alright. You a Nokia dealer? Nokia mobile phones?\n\nYeah. Nokia mobile phones. You've heard them. Yeah? It says something in your website.\n\nSomebody that has any somebody that has anything to do with Nokia, mate. I'm trying to get a hold of somebody. Sorry, sir? Well, I'm actually just trying to it's regarding a warranty that I've posted away, and I'm having great difficulty getting hold of anybody that is associated with Nokia as a dealer or an agent or, you know, retailer. So, yeah, it's just proving quite difficult.\n\nRight. But you sell their products. Yeah? Right. Okay.\n\nIt says so on your website, it says that you have a full range of Nokia products. So you might wanna update your website, mate. That's yeah. It says that you have every every Nokia product available. Your website, mate?\n\nYour website check yeah. Whatever it's called. It says that you have a full full product range of Nokia devices. Yeah. Okay.\n\nAlright. Alright. Yeah. Alright. Bye.\n\nThanks, man. Cheers. 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This is Sophie from your transfer service. I've got a call for Corey on the line that wants to know if you guys handle Nokia products.\n\nChannel 0: Yeah. Sure. Okay.\n\nChannel 1: Okay. Pass them through.\n\nChannel 0: Thanks.\n\nChannel 1: Nice. Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hi there. This is Ross with Tech Room. How are you, ma'am?\n\nChannel 1: Yeah, mate. Yeah. Can you hear me okay, sir?\n\nChannel 0: I can hear you.\n\nChannel 1: That's great. Alright. You a Nokia dealer? Nokia mobile phones? Yeah.\n\nNokia mobile phones. You've heard them. Yeah?\n\nChannel 0: Nokia. No. We are not with Nokia. 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transfer service representative named Sophie receives a call from a customer named Corey who wants to know if the company handles Nokia products. Sophie tries to assist but is unsuccessful and eventually learns that the company is not affiliated with Nokia and suggests updating Corey's website to include the full range of Nokia products. She promises to check again and ends the call."},"intents":{"segments":[{"text":"This is Sophie from your transfer service. I've got a call for Corey on the line that wants to know if you guys handle Nokia products. Yeah. Sure.","start_word":2,"end_word":29,"intents":[{"intent":"Discuss about neosha products","confidence_score":8.546523e-7}]},{"text":"It says so on your website, it says that you have a full range of Nokia products. So you might wanna update your website, mate. That's yeah.","start_word":238,"end_word":264,"intents":[{"intent":"Update website","confidence_score":0.4298728}]},{"text":"It says so on your website, it says that you have a full range of Nokia products. So you might wanna update your website, mate. That's yeah. It Where? says that you have every every Nokia product Which available. which website? Can you let me know? Your website, mate? Your Tech website on system. check yeah. Whatever it's called. It says that you have a full full product range of Nokia devices. Okay.","start_word":238,"end_word":310,"intents":[{"intent":"Check product range","confidence_score":0.2767611}]},{"text":"But if you go if you go and visit our brand section, we are like, whoever brand we are partnered with, they are all listed over there, and we are not partnered with Nokia. I need Yeah.","start_word":311,"end_word":347,"intents":[{"intent":"Check brand","confidence_score":0.08263562}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. This is Sophie from your transfer service. I've got a call for Corey on the line that wants to know if you guys handle Nokia products. Yeah. Sure. Okay. Okay. Pass them through.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.04664701223373413},{"text":"Thanks. Nice. Thank you.","start_word":35,"end_word":38,"sentiment":"positive","sentiment_score":0.5341230034828186},{"text":"Hello? Hello? Hi there. This is Ross with Tech Room. How are you, ma'am? Yeah, mate. Yeah. Can you hear me okay, sir? I can hear you.","start_word":39,"end_word":65,"sentiment":"neutral","sentiment_score":0.10415206849575044},{"text":"That's great.","start_word":66,"end_word":67,"sentiment":"positive","sentiment_score":0.5654934048652649},{"text":"Alright. You a Nokia dealer? Nokia mobile phones? Yeah. Nokia mobile phones. You've heard them. Yeah? Nokia. No. We are not with Nokia. What It was says you something like, in you your were website. actually after? Somebody that has any somebody that has anything to do with Nokia, mate. Sorry? I'm So, trying like, to get what a hold were of you somebody. after? Sorry, sir? What were you after? Like, which Nokia product? Like, are you after mobile phone or, like, what?","start_word":68,"end_word":151,"sentiment":"neutral","sentiment_score":-0.1021198108792305},{"text":"Well, I'm actually just trying to it's regarding a warranty that I've posted away, and I'm having great difficulty getting hold of anybody that is associated with Nokia as a dealer Okay.","start_word":152,"end_word":183,"sentiment":"negative","sentiment_score":-0.3688604533672333},{"text":"or Mhmm. an agent Mhmm. or, you know, Mhmm. retailer. Mhmm. No, sir. I So, got yeah, it's you. just Like, proving we quite are difficult. not uh-huh. I totally understand. But we are not with Nokia at the moment. Right. But you sell their products. Yeah? No. We we don't sell. Right. Okay. It says so on your website, it says that you have a full range of Nokia products. So you might wanna update your website, mate. That's yeah. It Where? says that you have every every Nokia product Which available. which website? Can you let me know? Your website, mate? Your Tech website on system. check yeah. Whatever it's called. It says that you have a full full product range of Nokia devices. Okay. But if you go if you go and visit our brand section, we are like, whoever brand we are partnered with, they are all listed over there, and we are not partnered with Nokia. I need Yeah. to cross Okay. check once.","start_word":184,"end_word":352,"sentiment":"neutral","sentiment_score":-0.04822912397821979},{"text":"Thanks for letting me know.","start_word":353,"end_word":357,"sentiment":"positive","sentiment_score":0.3799311816692352},{"text":"Alright. I'll go and check it out. Okay? Alright. Yeah. Alright. Bye.","start_word":358,"end_word":369,"sentiment":"neutral","sentiment_score":0.1688529998064041},{"text":"Thanks, man. Cheers.","start_word":370,"end_word":372,"sentiment":"positive","sentiment_score":0.4611126184463501},{"text":"Alright. 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