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have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to the DACHMAN reception.\n\nYou're speaking with Crystal. Yeah? Can I ask who's speaking? Vigilance AI? Alright.\n\nOne moment. Mary, are you there? Unfortunately, she's not available at the moment. Can I request her to call you back? Alright.\n\nNo worries. Thanks. See you. Bye.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.92,"end":5.14,"sentiment":"neutral","sentiment_score":0.02395822387188673},{"text":"If this is an emergency, hang up now and dial 000.","start":5.3599997,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.02796863866123286},{"text":"To speak to the medical clinic reception, press 1.","start":9.36,"end":12.559999,"sentiment":"neutral","sentiment_score":0.0009122854616079065},{"text":"For all other inquiries, please press 2.","start":12.559999,"end":15.785,"sentiment":"neutral","sentiment_score":0.007116249562906367},{"text":"Welcome to the DACHMAN reception.","start":38.34,"end":39.96,"sentiment":"neutral","sentiment_score":0.026367940381169318}],"sentiment":"neutral","sentiment_score":0.0018468695925548673,"num_words":40,"start":1.92,"end":39.96},{"sentences":[{"text":"You're speaking with Crystal.","start":40.1,"end":41.239998,"sentiment":"neutral","sentiment_score":0.026740662287920713},{"text":"Yeah?","start":47.235,"end":47.635002,"sentiment":"neutral","sentiment_score":0.023040007799863815},{"text":"Can I ask who's speaking?","start":47.635002,"end":49.095,"sentiment":"neutral","sentiment_score":0.008527187583968043},{"text":"Vigilance AI?","start":54.61,"end":55.99,"sentiment":"neutral","sentiment_score":0.008111434057354927},{"text":"Alright.","start":60.13,"end":60.530003,"sentiment":"neutral","sentiment_score":0.05424611270427704}],"sentiment":"neutral","sentiment_score":0.018700582745413367,"num_words":13,"start":40.1,"end":60.530003},{"sentences":[{"text":"One moment.","start":60.530003,"end":61.27,"sentiment":"neutral","sentiment_score":0.04013063944876194},{"text":"Mary, are you there?","start":113.05,"end":114.270004,"sentiment":"neutral","sentiment_score":0.05643005762249231},{"text":"Unfortunately, she's not available at the moment.","start":116.170006,"end":118.89,"sentiment":"negative","sentiment_score":-0.401631487267358},{"text":"Can I request her to call you back?","start":118.89,"end":120.83,"sentiment":"neutral","sentiment_score":-0.2241629920899868},{"text":"Alright.","start":126.268936,"end":126.768936,"sentiment":"neutral","sentiment_score":0.17195549607276917}],"sentiment":"neutral","sentiment_score":-0.18758124282414262,"num_words":22,"start":60.530003,"end":126.768936},{"sentences":[{"text":"No worries.","start":126.98894,"end":127.70894,"sentiment":"neutral","sentiment_score":0.17852766811847687},{"text":"Thanks.","start":127.70894,"end":128.10893,"sentiment":"positive","sentiment_score":0.3457430601119995},{"text":"See you.","start":128.10893,"end":128.84894,"sentiment":"neutral","sentiment_score":0.2828216701745987},{"text":"Bye.","start":129.14894,"end":129.64894,"sentiment":"neutral","sentiment_score":0.1354757696390152}],"sentiment":"neutral","sentiment_score":0.2339862510561943,"num_words":6,"start":126.98894,"end":129.64894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to\n\nChannel 0: Hello?\n\nChannel 1: the DACHMAN reception. You're speaking with Crystal.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Jennifer Ranson.\n\nChannel 1: Yeah? Can I ask who's speaking?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Vigilance\n\nChannel 0: Did she\n\nChannel 1: AI?\n\nChannel 0: want to pay by? Yes.\n\nChannel 1: Alright. One\n\nChannel 0: Alright.\n\nChannel 1: moment.\n\nChannel 0: One moment. Thank you.\n\nChannel 1: Mary, are you there?\n\nChannel 0: Yes.\n\nChannel 1: Unfortunately, she's not available at the moment. Can I request her to call you back?\n\nChannel 0: I see. No worries. Maybe I'll just drop an email to her. Thank you.\n\nChannel 1: Alright. No worries. Thanks. See you. Bye.","paragraphs":[{"sentences":[{"text":"You have called Bendigo and District Aboriginal Cooperative.","start":1.92,"end":5.14,"sentiment":"neutral","sentiment_score":0.02395822387188673},{"text":"If this is an emergency, hang up now and dial 000.","start":5.3599997,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.02796863866123286},{"text":"To speak to the medical clinic reception, press 1.","start":9.36,"end":12.559999,"sentiment":"neutral","sentiment_score":0.0009122854616079065},{"text":"For all other inquiries, please press 2.","start":12.559999,"end":15.785,"sentiment":"neutral","sentiment_score":0.007116249562906367},{"text":"Welcome to","start":38.34,"end":38.98,"sentiment":"neutral","sentiment_score":0.03285687603056431}],"sentiment":"neutral","sentiment_score":0.00020942794209396516,"channel":1,"num_words":37,"start":1.92,"end":38.98},{"sentences":[{"text":"Hello?","start":38.94,"end":39.44,"sentiment":"neutral","sentiment_score":0.027096809819340702}],"sentiment":"neutral","sentiment_score":0.027096809819340702,"channel":0,"num_words":1,"start":38.94,"end":39.44},{"sentences":[{"text":"the DACHMAN reception.","start":38.98,"end":39.96,"sentiment":"neutral","sentiment_score":0.02204198328157266},{"text":"You're speaking with Crystal.","start":40.1,"end":41.239998,"sentiment":"neutral","sentiment_score":0.026740662287920713}],"sentiment":"neutral","sentiment_score":0.024726942713771547,"channel":1,"num_words":7,"start":38.98,"end":41.239998},{"sentences":[{"text":"Yes, dear.","start":42.155003,"end":42.875,"sentiment":"neutral","sentiment_score":0.16931656002998352},{"text":"Good morning.","start":42.875,"end":43.515,"sentiment":"positive","sentiment_score":0.33628474175930023},{"text":"I'm looking for Jennifer Ranson.","start":43.515,"end":46.015,"sentiment":"neutral","sentiment_score":0.08170070722699166}],"sentiment":"neutral","sentiment_score":0.1577451266348362,"channel":0,"num_words":9,"start":42.155003,"end":46.015},{"sentences":[{"text":"Yeah?","start":47.235,"end":47.635002,"sentiment":"neutral","sentiment_score":0.023040007799863815},{"text":"Can I ask who's speaking?","start":47.635002,"end":49.095,"sentiment":"neutral","sentiment_score":0.008527187583968043}],"sentiment":"neutral","sentiment_score":0.010945990953284005,"channel":1,"num_words":6,"start":47.235,"end":49.095},{"sentences":[{"text":"Mary from Vigilance AI.","start":50.315002,"end":53.055,"sentiment":"neutral","sentiment_score":0.023774925619363785}],"sentiment":"neutral","sentiment_score":0.023774925619363785,"channel":0,"num_words":4,"start":50.315002,"end":53.055},{"sentences":[{"text":"Vigilance","start":54.61,"end":55.11,"sentiment":"neutral","sentiment_score":0.008662539534270763}],"sentiment":"neutral","sentiment_score":0.008662539534270763,"channel":1,"num_words":1,"start":54.61,"end":55.11},{"sentences":[{"text":"Did she","start":55.195,"end":55.595,"sentiment":"neutral","sentiment_score":0.005604592617601156}],"sentiment":"neutral","sentiment_score":0.005604592617601156,"channel":0,"num_words":2,"start":55.195,"end":55.595},{"sentences":[{"text":"AI?","start":55.49,"end":55.99,"sentiment":"neutral","sentiment_score":0.007560328580439091}],"sentiment":"neutral","sentiment_score":0.007560328580439091,"channel":1,"num_words":1,"start":55.49,"end":55.99},{"sentences":[{"text":"want to pay by?","start":55.595,"end":56.76,"sentiment":"neutral","sentiment_score":0.003785810898989439},{"text":"Yes.","start":57.16,"end":57.66,"sentiment":"neutral","sentiment_score":0.02598138153553009}],"sentiment":"neutral","sentiment_score":0.00822492502629757,"channel":0,"num_words":5,"start":55.595,"end":57.66},{"sentences":[{"text":"Alright.","start":60.13,"end":60.530003,"sentiment":"neutral","sentiment_score":0.05424611270427704},{"text":"One","start":60.530003,"end":60.77,"sentiment":"neutral","sentiment_score":0.0377553291618824}],"sentiment":"neutral","sentiment_score":0.04600072093307972,"channel":1,"num_words":2,"start":60.13,"end":60.77},{"sentences":[{"text":"Alright.","start":60.679996,"end":61.16,"sentiment":"neutral","sentiment_score":0.0490114688873291}],"sentiment":"neutral","sentiment_score":0.0490114688873291,"channel":0,"num_words":1,"start":60.679996,"end":61.16},{"sentences":[{"text":"moment.","start":60.77,"end":61.27,"sentiment":"neutral","sentiment_score":0.04250594973564148}],"sentiment":"neutral","sentiment_score":0.04250594973564148,"channel":1,"num_words":1,"start":60.77,"end":61.27},{"sentences":[{"text":"One moment.","start":61.16,"end":61.98,"sentiment":"neutral","sentiment_score":0.034120156429708004},{"text":"Thank you.","start":62.28,"end":63.1,"sentiment":"neutral","sentiment_score":0.23540615290403366}],"sentiment":"neutral","sentiment_score":0.13476315466687083,"channel":0,"num_words":4,"start":61.16,"end":63.1},{"sentences":[{"text":"Mary, are you there?","start":113.05,"end":114.270004,"sentiment":"neutral","sentiment_score":0.05643005762249231}],"sentiment":"neutral","sentiment_score":0.05643005762249231,"channel":1,"num_words":4,"start":113.05,"end":114.270004},{"sentences":[{"text":"Yes.","start":115.2,"end":115.7,"sentiment":"neutral","sentiment_score":-0.05087682977318764}],"sentiment":"neutral","sentiment_score":-0.05087682977318764,"channel":0,"num_words":1,"start":115.2,"end":115.7},{"sentences":[{"text":"Unfortunately, she's not available at the moment.","start":116.170006,"end":118.89,"sentiment":"negative","sentiment_score":-0.401631487267358},{"text":"Can I request her to call you back?","start":118.89,"end":120.83,"sentiment":"neutral","sentiment_score":-0.2241629920899868}],"sentiment":"neutral","sentiment_score":-0.30698162317276,"channel":1,"num_words":15,"start":116.170006,"end":120.83},{"sentences":[{"text":"I see.","start":121.44,"end":122.26,"sentiment":"neutral","sentiment_score":-0.08776085078716278},{"text":"No worries.","start":122.56,"end":123.28,"sentiment":"neutral","sentiment_score":-0.04944688826799393},{"text":"Maybe I'll just drop an email to her.","start":123.28,"end":125.6,"sentiment":"neutral","sentiment_score":-0.009692669671494514},{"text":"Thank you.","start":125.6,"end":126.42,"sentiment":"neutral","sentiment_score":0.3276004046201706}],"sentiment":"neutral","sentiment_score":0.021660283839862262,"channel":0,"num_words":14,"start":121.44,"end":126.42},{"sentences":[{"text":"Alright.","start":126.268936,"end":126.768936,"sentiment":"neutral","sentiment_score":0.17195549607276917},{"text":"No worries.","start":126.98894,"end":127.70894,"sentiment":"neutral","sentiment_score":0.17852766811847687},{"text":"Thanks.","start":127.70894,"end":128.10893,"sentiment":"positive","sentiment_score":0.3457430601119995},{"text":"See you.","start":128.10893,"end":128.84894,"sentiment":"neutral","sentiment_score":0.2828216701745987},{"text":"Bye.","start":129.14894,"end":129.64894,"sentiment":"neutral","sentiment_score":0.1354757696390152}],"sentiment":"neutral","sentiment_score":0.2251247146299907,"channel":1,"num_words":7,"start":126.268936,"end":129.64894}]},"summary":{"result":"success","short":"A customer called Bendigo and District dash Cooperative and was directed to various options. They were then transferred to Hello? the DACHMAN reception where they were asked for Jennifer Ranson. When asked who was speaking, they were unable to answer and were offered to drop an email."},"intents":{"segments":[{"text":"Can I request her to call you back? I see. No worries.","start_word":93,"end_word":104,"intents":[{"intent":"Request callback","confidence_score":0.14023541}]}]},"sentiments":{"segments":[{"text":"You have called Bendigo and District Aboriginal Cooperative. If this is an emergency, hang up now and dial 000. To speak to the medical clinic reception, press 1. For all other inquiries, please press 2. Welcome to Hello? the DACHMAN reception. You're speaking with Crystal. Yes, dear. Good morning. I'm looking for Jennifer Ranson. Yeah? Can I ask who's speaking? Mary from Vigilance AI. Vigilance Did she AI? want to pay by? Yes. Alright. One Alright. moment. One moment. Thank you. Mary, are you there? Yes.","start_word":0,"end_word":85,"sentiment":"neutral","sentiment_score":0.03723400458693504},{"text":"Unfortunately, she's not available at the moment.","start_word":86,"end_word":92,"sentiment":"negative","sentiment_score":-0.3744195997714996},{"text":"Can I request her to call you back? I see. No worries. Maybe I'll just drop an email to her. Thank you. Alright. No worries.","start_word":93,"end_word":117,"sentiment":"neutral","sentiment_score":-0.014615443535149096},{"text":"Thanks.","start_word":118,"end_word":118,"sentiment":"positive","sentiment_score":0.3457430601119995},{"text":"See you. Bye.","start_word":119,"end_word":121,"sentiment":"neutral","sentiment_score":0.23330509662628177}],"average":{"sentiment":"neutral","sentiment_score":0.012508594471475351}}}}