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Hello. Good afternoon. Oh, hi there. This is Abby calling from TechnoOne.\n\nIs this Wade in wrbconstruction.com dot au? Yes. Daniel asked me to reach out to you, sir. I just wanted to confirm if I'm talking to a right person because he said we've spoken with you in the past, and I have a note here showing that it says you are coming up for an IT review towards the middle of this year. Is that correct?\n\nAt TechnoWand in Springfield, Brisbane. It shows here, sir, that you're coming up for an IT review towards the middle of this year, which is June. Is that correct or no? Oh, okay. I will make this super easy for you.\n\nI will let Daniel call you instead so he could explain. Is that correct? Is that okay? But what is your availability, sir, tomorrow? Okay.\n\nI will call you I will let him call you to right now for the next, let's say, few minutes from now. Okay? Thank you. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.02668222412467003},{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.10146848857402802},{"text":"Good afternoon.","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.2738410606980324},{"text":"Oh, hi there.","start":8.559999,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.09299458314975102},{"text":"This is Abby calling from TechnoOne.","start":9.5199995,"end":11.38,"sentiment":"neutral","sentiment_score":0.05901771721740564}],"sentiment":"neutral","sentiment_score":0.10068637591141921,"num_words":13,"start":2.8799999,"end":11.38},{"sentences":[{"text":"Is this Wade in wrbconstruction.com dot au?","start":11.44,"end":17.605,"sentiment":"neutral","sentiment_score":0.028809663972684314},{"text":"Yes.","start":17.904999,"end":18.404999,"sentiment":"neutral","sentiment_score":0.061194244772195816},{"text":"Daniel asked me to reach out to you, sir.","start":18.545,"end":20.545,"sentiment":"neutral","sentiment_score":0.0939028768075837},{"text":"I just wanted to confirm if I'm talking to a right person because he said we've spoken with you in the past, and I have a note here showing that it says you are coming up for an IT review towards the middle of this year.","start":20.545,"end":33.28,"sentiment":"neutral","sentiment_score":0.06465315243796162},{"text":"Is that correct?","start":33.28,"end":34.18,"sentiment":"neutral","sentiment_score":0.03599289494256178}],"sentiment":"neutral","sentiment_score":0.06348502243671453,"num_words":66,"start":11.44,"end":34.18},{"sentences":[{"text":"At TechnoWand in Springfield, Brisbane.","start":38.24,"end":40.420002,"sentiment":"neutral","sentiment_score":0.013437555357813834},{"text":"It shows here, sir, that you're coming up for an IT review towards the middle of this year, which is June.","start":46.074997,"end":51.354996,"sentiment":"neutral","sentiment_score":0.020322159952705816},{"text":"Is that correct or no?","start":51.354996,"end":52.894997,"sentiment":"neutral","sentiment_score":-0.033269213140010835},{"text":"Oh, okay.","start":62.1,"end":62.98,"sentiment":"neutral","sentiment_score":0.11172455549240112},{"text":"I will make this super easy for you.","start":62.98,"end":64.58,"sentiment":"positive","sentiment_score":0.4052061177790165}],"sentiment":"neutral","sentiment_score":0.09250500300762857,"num_words":41,"start":38.24,"end":64.58},{"sentences":[{"text":"I will let Daniel call you instead so he could explain.","start":64.58,"end":67.64,"sentiment":"neutral","sentiment_score":0.18421409075910394},{"text":"Is that correct?","start":67.7,"end":68.5,"sentiment":"neutral","sentiment_score":0.11839265376329422},{"text":"Is that okay?","start":68.5,"end":69.32,"sentiment":"neutral","sentiment_score":0.09831401705741882},{"text":"But what is your availability, sir, tomorrow?","start":71.78,"end":74.955,"sentiment":"neutral","sentiment_score":0.007610224653035402},{"text":"Okay.","start":83.495,"end":83.815,"sentiment":"neutral","sentiment_score":0.07883208990097046}],"sentiment":"neutral","sentiment_score":0.11234314693138003,"num_words":25,"start":64.58,"end":83.815},{"sentences":[{"text":"I will call you I will let him call you to right now for the next, let's say, few minutes from now.","start":83.815,"end":89.478935,"sentiment":"neutral","sentiment_score":0.1374634639783339},{"text":"Okay?","start":89.85894,"end":90.35894,"sentiment":"neutral","sentiment_score":0.17309515178203583},{"text":"Thank you.","start":90.73894,"end":91.298935,"sentiment":"positive","sentiment_score":0.4455384314060211},{"text":"Take care.","start":91.298935,"end":92.03894,"sentiment":"positive","sentiment_score":0.36950787901878357}],"sentiment":"neutral","sentiment_score":0.17879199926499967,"num_words":27,"start":83.815,"end":92.03894}]}}]},{"alternatives":[{"transcript":"Hello? Yes. Correct. So where are you calling from? Sorry? Yeah? And what do you guys do? What do you provide for us? I I don't know. We've got a couple of businesses. Yeah. It's my business, but I'm not sure if we're up for an IT review or not. Yeah. That's okay. No worries. I'm avail I'm available for the next half an hour, and then tomorrow, I'm not in. I'm we've got a strategy retreat all day. Alright. Thanks. 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Yes. Correct. So where are you calling from? Sorry?\n\nYeah? And what do you guys do? What do you provide for us? I I don't know. We've got a couple of businesses.\n\nYeah. It's my business, but I'm not sure if we're up for an IT review or not. Yeah. That's okay. No worries.\n\nI'm avail I'm available for the next half an hour, and then tomorrow, I'm not in. I'm we've got a strategy retreat all day. Alright. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.14000627398490906},{"text":"Yes.","start":16.574999,"end":16.814999,"sentiment":"neutral","sentiment_score":0.03276761993765831},{"text":"Correct.","start":16.814999,"end":17.314999,"sentiment":"neutral","sentiment_score":0.030559265986084935},{"text":"So where are you calling from?","start":36.04,"end":37.239998,"sentiment":"neutral","sentiment_score":-0.0076082150141398115},{"text":"Sorry?","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.007938186638057232}],"sentiment":"neutral","sentiment_score":0.014974568318575621,"num_words":10,"start":7.3599997,"end":37.739998},{"sentences":[{"text":"Yeah?","start":41.559998,"end":42.059998,"sentiment":"neutral","sentiment_score":0.026199473068118095},{"text":"And what do you guys do?","start":42.305,"end":43.425,"sentiment":"neutral","sentiment_score":0.013246843901773294},{"text":"What do you provide for us?","start":43.425,"end":51.605,"sentiment":"neutral","sentiment_score":0.00709094883253177},{"text":"I I don't know.","start":53.585,"end":54.464996,"sentiment":"neutral","sentiment_score":-0.17778682336211205},{"text":"We've got a couple of businesses.","start":54.464996,"end":55.844997,"sentiment":"neutral","sentiment_score":-0.13516664380828539}],"sentiment":"neutral","sentiment_score":-0.05973569247061792,"num_words":23,"start":41.559998,"end":55.844997},{"sentences":[{"text":"Yeah.","start":56.18,"end":56.42,"sentiment":"neutral","sentiment_score":-0.09511691331863403},{"text":"It's my business, but I'm not sure if we're up for an IT review or not.","start":56.42,"end":59.879997,"sentiment":"neutral","sentiment_score":-0.15027653239667416},{"text":"Yeah.","start":69.54,"end":69.78,"sentiment":"neutral","sentiment_score":0.05942923203110695},{"text":"That's okay.","start":69.78,"end":70.42,"sentiment":"neutral","sentiment_score":0.0872177742421627},{"text":"No worries.","start":70.42,"end":71.08,"sentiment":"neutral","sentiment_score":0.08446618914604187}],"sentiment":"neutral","sentiment_score":-0.09530655785717747,"num_words":22,"start":56.18,"end":71.08},{"sentences":[{"text":"I'm avail I'm available for the next half an hour, and then tomorrow, I'm not in.","start":75.725,"end":80.445,"sentiment":"neutral","sentiment_score":-0.05596092587802559},{"text":"I'm we've got a strategy retreat all day.","start":80.445,"end":82.784996,"sentiment":"neutral","sentiment_score":-0.08600866701453924},{"text":"Alright.","start":87.77888,"end":87.85887,"sentiment":"neutral","sentiment_score":0.10829611122608183},{"text":"Thanks.","start":87.85887,"end":88.35887,"sentiment":"neutral","sentiment_score":0.306313693523407},{"text":"Bye.","start":92.73888,"end":93.23888,"sentiment":"neutral","sentiment_score":0.1577426940202713}],"sentiment":"neutral","sentiment_score":-0.037447838940554194,"num_words":27,"start":75.725,"end":93.23888}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Hello. Good afternoon.\n\nChannel 1: Hello?\n\nChannel 0: Oh, hi there. This is Abby calling from TechnoOne. Is this Wade in wrbconstruction.com\n\nChannel 1: Yes.\n\nChannel 0: dot\n\nChannel 1: Correct.\n\nChannel 0: au? Yes. Daniel asked me to reach out to you, sir. I just wanted to confirm if I'm talking to a right person because he said we've spoken with you in the past, and I have a note here showing that it says you are coming up for an IT review towards the middle of this year. Is that correct?\n\nChannel 1: So where are you calling from? Sorry?\n\nChannel 0: At TechnoWand in Springfield, Brisbane.\n\nChannel 1: Yeah? And what do you guys do? What do you\n\nChannel 0: It\n\nChannel 1: provide\n\nChannel 0: shows here, sir, that you're coming up for an IT review\n\nChannel 1: for\n\nChannel 0: towards the middle of this year, which is June.\n\nChannel 1: us?\n\nChannel 0: Is that correct or no?\n\nChannel 1: I I don't know. We've got a couple of businesses. Yeah. It's my business, but I'm not sure if we're up for an IT review or not.\n\nChannel 0: Oh, okay. I will make this super easy for you. I will let Daniel call you instead so he could explain. Is that correct? Is that okay?\n\nChannel 1: Yeah. That's okay. No worries.\n\nChannel 0: But what is your availability, sir, tomorrow?\n\nChannel 1: I'm avail I'm available for the next half an hour, and then tomorrow, I'm not in. I'm we've got a strategy retreat all day.\n\nChannel 0: Okay. I will call you I will let him call you to right now for the next, let's\n\nChannel 1: Alright.\n\nChannel 0: say,\n\nChannel 1: Thanks.\n\nChannel 0: few minutes from now. Okay? Thank you. Take care.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.8799999,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.02668222412467003},{"text":"Hello.","start":5.44,"end":5.92,"sentiment":"neutral","sentiment_score":0.10146848857402802},{"text":"Good afternoon.","start":5.92,"end":6.66,"sentiment":"neutral","sentiment_score":0.2738410606980324}],"sentiment":"neutral","sentiment_score":0.1689582085236907,"channel":0,"num_words":4,"start":2.8799999,"end":6.66},{"sentences":[{"text":"Hello?","start":7.3599997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.14000627398490906}],"sentiment":"neutral","sentiment_score":0.14000627398490906,"channel":1,"num_words":1,"start":7.3599997,"end":7.8599997},{"sentences":[{"text":"Oh, hi there.","start":8.559999,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.09299458314975102},{"text":"This is Abby calling from 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wrbconstruction.com","start":11.44,"end":16.625,"sentiment":"neutral","sentiment_score":0.029716700688004492}],"sentiment":"neutral","sentiment_score":0.055833825442407815,"channel":0,"num_words":14,"start":8.559999,"end":16.625},{"sentences":[{"text":"Yes.","start":16.574999,"end":16.814999,"sentiment":"neutral","sentiment_score":0.03276761993765831}],"sentiment":"neutral","sentiment_score":0.03276761993765831,"channel":1,"num_words":1,"start":16.574999,"end":16.814999},{"sentences":[{"text":"dot","start":16.625,"end":16.865,"sentiment":"neutral","sentiment_score":0.0251990407705307}],"sentiment":"neutral","sentiment_score":0.0251990407705307,"channel":0,"num_words":1,"start":16.625,"end":16.865},{"sentences":[{"text":"Correct.","start":16.814999,"end":17.314999,"sentiment":"neutral","sentiment_score":0.030559265986084935}],"sentiment":"neutral","sentiment_score":0.030559265986084935,"channel":1,"num_words":1,"start":16.814999,"end":17.314999},{"sentences":[{"text":"au?","start":16.865,"end":17.605,"sentiment":"neutral","sentiment_score":0.02788510359823704},{"text":"Yes.","start":17.904999,"end":18.404999,"sentiment":"neutral","sentiment_score":0.061194244772195816},{"text":"Daniel asked me to reach out to you, sir.","start":18.545,"end":20.545,"sentiment":"neutral","sentiment_score":0.0939028768075837},{"text":"I just wanted to confirm if I'm talking to a right person because he said we've spoken with you in the past, and I have a note here showing that it says you are coming up for an IT review towards the middle of this year.","start":20.545,"end":33.28,"sentiment":"neutral","sentiment_score":0.06465315243796162},{"text":"Is that correct?","start":33.28,"end":34.18,"sentiment":"neutral","sentiment_score":0.03599289494256178}],"sentiment":"neutral","sentiment_score":0.06693714894354344,"channel":0,"num_words":60,"start":16.865,"end":34.18},{"sentences":[{"text":"So where are you calling from?","start":36.04,"end":37.239998,"sentiment":"neutral","sentiment_score":-0.0076082150141398115},{"text":"Sorry?","start":37.239998,"end":37.739998,"sentiment":"neutral","sentiment_score":-0.007938186638057232}],"sentiment":"neutral","sentiment_score":-0.007655353817556586,"channel":1,"num_words":7,"start":36.04,"end":37.739998},{"sentences":[{"text":"At TechnoWand in Springfield, Brisbane.","start":38.24,"end":40.420002,"sentiment":"neutral","sentiment_score":0.013437555357813834}],"sentiment":"neutral","sentiment_score":0.013437555357813834,"channel":0,"num_words":5,"start":38.24,"end":40.420002},{"sentences":[{"text":"Yeah?","start":41.559998,"end":42.059998,"sentiment":"neutral","sentiment_score":0.026199473068118095},{"text":"And what do you guys do?","start":42.305,"end":43.425,"sentiment":"neutral","sentiment_score":0.013246843901773294},{"text":"What do you","start":43.425,"end":44.164997,"sentiment":"neutral","sentiment_score":0.004079324503739675}],"sentiment":"neutral","sentiment_score":0.011791850998997688,"channel":1,"num_words":10,"start":41.559998,"end":44.164997},{"sentences":[{"text":"It","start":46.074997,"end":46.315,"sentiment":"neutral","sentiment_score":0.012629542499780657}],"sentiment":"neutral","sentiment_score":0.012629542499780657,"channel":0,"num_words":1,"start":46.074997,"end":46.315},{"sentences":[{"text":"provide","start":46.144997,"end":46.644997,"sentiment":"neutral","sentiment_score":0.03649575263261795}],"sentiment":"neutral","sentiment_score":0.03649575263261795,"channel":1,"num_words":1,"start":46.144997,"end":46.644997},{"sentences":[{"text":"shows here, sir, that you're coming up for an IT review","start":46.315,"end":49.054996,"sentiment":"neutral","sentiment_score":0.025532007217407227}],"sentiment":"neutral","sentiment_score":0.025532007217407227,"channel":0,"num_words":11,"start":46.315,"end":49.054996},{"sentences":[{"text":"for","start":48.625,"end":49.125,"sentiment":"neutral","sentiment_score":-0.003976877778768539}],"sentiment":"neutral","sentiment_score":-0.003976877778768539,"channel":1,"num_words":1,"start":48.625,"end":49.125},{"sentences":[{"text":"towards the middle of this year, which is June.","start":49.515,"end":51.354996,"sentiment":"neutral","sentiment_score":0.014809304123951329}],"sentiment":"neutral","sentiment_score":0.014809304123951329,"channel":0,"num_words":9,"start":49.515,"end":51.354996},{"sentences":[{"text":"us?","start":51.105,"end":51.605,"sentiment":"neutral","sentiment_score":-0.0022111553698778152}],"sentiment":"neutral","sentiment_score":-0.0022111553698778152,"channel":1,"num_words":1,"start":51.105,"end":51.605},{"sentences":[{"text":"Is that correct or no?","start":51.354996,"end":52.894997,"sentiment":"neutral","sentiment_score":-0.033269213140010835}],"sentiment":"neutral","sentiment_score":-0.033269213140010835,"channel":0,"num_words":5,"start":51.354996,"end":52.894997},{"sentences":[{"text":"I I don't know.","start":53.585,"end":54.464996,"sentiment":"neutral","sentiment_score":-0.17778682336211205},{"text":"We've got a couple of businesses.","start":54.464996,"end":55.844997,"sentiment":"neutral","sentiment_score":-0.13516664380828539},{"text":"Yeah.","start":56.18,"end":56.42,"sentiment":"neutral","sentiment_score":-0.09511691331863403},{"text":"It's my business, but I'm not sure if we're up for an IT review or not.","start":56.42,"end":59.879997,"sentiment":"neutral","sentiment_score":-0.15027653239667416}],"sentiment":"neutral","sentiment_score":-0.14895142918383633,"channel":1,"num_words":27,"start":53.585,"end":59.879997},{"sentences":[{"text":"Oh, okay.","start":62.1,"end":62.98,"sentiment":"neutral","sentiment_score":0.11172455549240112},{"text":"I will make this super easy for you.","start":62.98,"end":64.58,"sentiment":"positive","sentiment_score":0.4052061177790165},{"text":"I will let Daniel call you instead so he could explain.","start":64.58,"end":67.64,"sentiment":"neutral","sentiment_score":0.18421409075910394},{"text":"Is that correct?","start":67.7,"end":68.5,"sentiment":"neutral","sentiment_score":0.11839265376329422},{"text":"Is that okay?","start":68.5,"end":69.32,"sentiment":"neutral","sentiment_score":0.09831401705741882}],"sentiment":"neutral","sentiment_score":0.22746566903811913,"channel":0,"num_words":27,"start":62.1,"end":69.32},{"sentences":[{"text":"Yeah.","start":69.54,"end":69.78,"sentiment":"neutral","sentiment_score":0.05942923203110695},{"text":"That's okay.","start":69.78,"end":70.42,"sentiment":"neutral","sentiment_score":0.0872177742421627},{"text":"No worries.","start":70.42,"end":71.08,"sentiment":"neutral","sentiment_score":0.08446618914604187}],"sentiment":"neutral","sentiment_score":0.08055943176150322,"channel":1,"num_words":5,"start":69.54,"end":71.08},{"sentences":[{"text":"But what is your availability, sir, tomorrow?","start":71.78,"end":74.955,"sentiment":"neutral","sentiment_score":0.007610224653035402}],"sentiment":"neutral","sentiment_score":0.007610224653035402,"channel":0,"num_words":7,"start":71.78,"end":74.955},{"sentences":[{"text":"I'm avail I'm available for the next half an hour, and then tomorrow, I'm not in.","start":75.725,"end":80.445,"sentiment":"neutral","sentiment_score":-0.05596092587802559},{"text":"I'm we've got a strategy retreat all day.","start":80.445,"end":82.784996,"sentiment":"neutral","sentiment_score":-0.08600866701453924}],"sentiment":"neutral","sentiment_score":-0.0659768395901968,"channel":1,"num_words":24,"start":75.725,"end":82.784996},{"sentences":[{"text":"Okay.","start":83.495,"end":83.815,"sentiment":"neutral","sentiment_score":0.07883208990097046},{"text":"I will call you I will let him call you to right now for the next, let's","start":83.815,"end":87.77894,"sentiment":"neutral","sentiment_score":0.11429788347552805}],"sentiment":"neutral","sentiment_score":0.11232756161027485,"channel":0,"num_words":18,"start":83.495,"end":87.77894},{"sentences":[{"text":"Alright.","start":87.77888,"end":87.85887,"sentiment":"neutral","sentiment_score":0.10829611122608183}],"sentiment":"neutral","sentiment_score":0.10829611122608183,"channel":1,"num_words":1,"start":87.77888,"end":87.85887},{"sentences":[{"text":"say,","start":87.77894,"end":88.17894,"sentiment":"neutral","sentiment_score":0.08768691122531891}],"sentiment":"neutral","sentiment_score":0.08768691122531891,"channel":0,"num_words":1,"start":87.77894,"end":88.17894},{"sentences":[{"text":"Thanks.","start":87.85887,"end":88.35887,"sentiment":"neutral","sentiment_score":0.306313693523407}],"sentiment":"neutral","sentiment_score":0.306313693523407,"channel":1,"num_words":1,"start":87.85887,"end":88.35887},{"sentences":[{"text":"few minutes from now.","start":88.17894,"end":89.478935,"sentiment":"neutral","sentiment_score":0.24836131930351257},{"text":"Okay?","start":89.85894,"end":90.35894,"sentiment":"neutral","sentiment_score":0.17309515178203583},{"text":"Thank you.","start":90.73894,"end":91.298935,"sentiment":"positive","sentiment_score":0.4455384314060211},{"text":"Take care.","start":91.298935,"end":92.03894,"sentiment":"positive","sentiment_score":0.36950787901878357}],"sentiment":"neutral","sentiment_score":0.3107370055384106,"channel":0,"num_words":9,"start":88.17894,"end":92.03894},{"sentences":[{"text":"Bye.","start":92.73888,"end":93.23888,"sentiment":"neutral","sentiment_score":0.1577426940202713}],"sentiment":"neutral","sentiment_score":0.1577426940202713,"channel":1,"num_words":1,"start":92.73888,"end":93.23888}]},"summary":{"result":"success","short":"Abby from TechnoOne calls Wade at wrbconstruction.com to confirm if he is up for an IT review towards the middle of June. Wade is unsure and Abby offers to have Daniel call him to explain. They schedule a call for the next half an hour to discuss availability."},"intents":{"segments":[{"text":"This is Abby calling from TechnoOne. Is this Wade in wrbconstruction.com Yes. dot Correct. au?","start_word":8,"end_word":22,"intents":[{"intent":"Confirm information","confidence_score":0.0009774064}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. Hello? Oh, hi there. This is Abby calling from TechnoOne. Is this Wade in wrbconstruction.com Yes. dot Correct. au? Yes. Daniel asked me to reach out to you, sir. I just wanted to confirm if I'm talking to a right person because he said we've spoken with you in the past, and I have a note here showing that it says you are coming up for an IT review towards the middle of this year. Is that correct? So where are you calling from? Sorry? At TechnoWand in Springfield, Brisbane. Yeah? And what do you guys do? What do you It provide shows here, sir, that you're coming up for an IT review for towards the middle of this year, which is June. us? Is that correct or no? I I don't know. We've got a couple of businesses. Yeah. It's my business, but I'm not sure if we're up for an IT review or not. Oh, okay.","start_word":0,"end_word":161,"sentiment":"neutral","sentiment_score":0.010909647680819036},{"text":"I will make this super easy for you.","start_word":162,"end_word":169,"sentiment":"positive","sentiment_score":0.4062236249446869},{"text":"I will let Daniel call you instead so he could explain. Is that correct? Is that okay? Yeah. That's okay. No worries. But what is your availability, sir, tomorrow? I'm avail I'm available for the next half an hour, and then tomorrow, I'm not in. I'm we've got a strategy retreat all day. Okay. I will call you I will let him call you to right now for the next, let's Alright. say, Thanks. few minutes from now. Okay?","start_word":170,"end_word":248,"sentiment":"neutral","sentiment_score":0.053532347083091736},{"text":"Thank you. Take care.","start_word":249,"end_word":252,"sentiment":"positive","sentiment_score":0.3991950452327728},{"text":"Bye.","start_word":253,"end_word":253,"sentiment":"neutral","sentiment_score":0.21059267222881317}],"average":{"sentiment":"neutral","sentiment_score":0.04198138688200263}}}}