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I dialed the wrong number.","start":27.322937,"end":28.842937,"sentiment":"neutral","sentiment_score":-0.2718051778418677},{"text":"Sorry about that.","start":28.842937,"end":29.822937,"sentiment":"neutral","sentiment_score":-0.26739710569381714}],"sentiment":"neutral","sentiment_score":-0.27048275619745255,"channel":0,"num_words":10,"start":27.322937,"end":29.822937},{"sentences":[{"text":"oh, 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alright.","start":30.542936,"end":31.262936,"sentiment":"positive","sentiment_score":0.40248192846775055}],"sentiment":"positive","sentiment_score":0.40248192846775055,"channel":1,"num_words":2,"start":30.542936,"end":31.262936},{"sentences":[{"text":"Take","start":31.082937,"end":31.322937,"sentiment":"positive","sentiment_score":0.33626440167427063}],"sentiment":"positive","sentiment_score":0.33626440167427063,"channel":0,"num_words":1,"start":31.082937,"end":31.322937},{"sentences":[{"text":"Okay.","start":31.262936,"end":31.662937,"sentiment":"neutral","sentiment_score":0.28300613164901733}],"sentiment":"neutral","sentiment_score":0.28300613164901733,"channel":1,"num_words":1,"start":31.262936,"end":31.662937},{"sentences":[{"text":"care.","start":31.322937,"end":31.822937,"sentiment":"neutral","sentiment_score":0.24715237319469452}],"sentiment":"neutral","sentiment_score":0.24715237319469452,"channel":0,"num_words":1,"start":31.322937,"end":31.822937},{"sentences":[{"text":"Bye.","start":31.662937,"end":32.162937,"sentiment":"neutral","sentiment_score":0.1241956353187561}],"sentiment":"neutral","sentiment_score":0.1241956353187561,"channel":1,"num_words":1,"start":31.662937,"end":32.162937}]},"summary":{"result":"success","short":"The customer, Abby, calls a nursing facility and asks for Miss Sophie Shrapnel. The agent, who is a representative from the elder care team, realizes she has the wrong number and apologizes. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"This is Abby, ma'am. By the way, is this miss Sophie Shrapnel in Corona hospice? Hello.","start_word":14,"end_word":29,"intents":[{"intent":"Confirm identity","confidence_score":0.3424889}]}]},"sentiments":{"segments":[{"text":"Christine speaking. Hello? Hi, ma'am.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.16430449485778809},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.4589837193489074},{"text":"Hell hello. Hi. Who have I got? This is Abby, ma'am. By the way, is this miss Sophie Shrapnel in Corona hospice? Hello. Hi. Are you outside? Samada. Yes. Is this miss Sophie Shrapnel? No. No. This is Christine from the elder care team. Have you got the wrong number? Or I think I dialed the wrong number. Sorry about that. oh, that's Thank okay.","start_word":7,"end_word":71,"sentiment":"neutral","sentiment_score":-0.0387723483145237},{"text":"you, ma'am. That's alright.","start_word":72,"end_word":75,"sentiment":"positive","sentiment_score":0.49259382486343384},{"text":"Take Okay. care. Bye.","start_word":76,"end_word":79,"sentiment":"neutral","sentiment_score":0.2369647771120071}],"average":{"sentiment":"neutral","sentiment_score":0.04852839057327162}}}}