{"metadata":{"transaction_key":"deprecated","request_id":"019fab3a-b3df-7050-8787-08d203b0b8a7","sha256":"a282ea136304a02e3b9ad13a2122608491744315ba81a83726b7be8d01a09e92","created":"2026-07-29T00:16:19.664Z","duration":5.8319373,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":19},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Melissa Steer. For a return call, please ensure you","confidence":0.9941406,"words":[{"word":"hi","start":1.36,"end":1.68,"confidence":0.77197266,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3713303804397583},{"word":"you've","start":1.68,"end":2.0,"confidence":0.9909668,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.3525499701499939},{"word":"called","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.20510748028755188},{"word":"melissa","start":2.32,"end":2.82,"confidence":0.99609375,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.18044835329055783},{"word":"steer","start":2.8799999,"end":3.3799999,"confidence":0.7058919,"punctuated_word":"Steer.","sentiment":"neutral","sentiment_score":0.21270042657852173},{"word":"for","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.15048959851264954},{"word":"a","start":4.08,"end":4.24,"confidence":0.9614258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.14815384149551392},{"word":"return","start":4.24,"end":4.64,"confidence":0.97509766,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.01086023449897766},{"word":"call","start":4.64,"end":4.88,"confidence":0.9980469,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.08767711371183395},{"word":"please","start":4.88,"end":5.12,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.20099633932113647},{"word":"ensure","start":5.12,"end":5.44,"confidence":0.9941406,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":-0.12474687397480012},{"word":"you","start":5.44,"end":5.8319373,"confidence":0.9550781,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030278008431196213}],"paragraphs":{"transcript":"\nHi. You've called Melissa Steer. For a return call, please ensure you","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"positive","sentiment_score":0.3713303804397583},{"text":"You've called Melissa Steer.","start":1.68,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.23770155757665634},{"text":"For a return call, please ensure you","start":3.84,"end":5.8319373,"sentiment":"neutral","sentiment_score":-0.10760028713515826}],"sentiment":"neutral","sentiment_score":0.04741121673335632,"num_words":12,"start":1.36,"end":5.8319373}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Melissa Steer. For a return call, please ensure you","paragraphs":[{"sentences":[{"text":"Hi.","start":1.36,"end":1.68,"sentiment":"positive","sentiment_score":0.3713303804397583},{"text":"You've called Melissa Steer.","start":1.68,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.23770155757665634},{"text":"For a return call, please ensure you","start":3.84,"end":5.8319373,"sentiment":"neutral","sentiment_score":-0.10760028713515826}],"sentiment":"neutral","sentiment_score":0.04741121673335632,"channel":1,"num_words":12,"start":1.36,"end":5.8319373}]},"summary":{"result":"success","short":"Hi. You've called Melissa Steer. For a return call, please ensure you"},"intents":{"segments":[{"text":"You've called Melissa Steer.","start_word":1,"end_word":4,"intents":[{"intent":"Return a call","confidence_score":0.0013722803}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"positive","sentiment_score":0.3713303804397583},{"text":"You've called Melissa Steer. For a return call, please ensure you","start_word":1,"end_word":11,"sentiment":"neutral","sentiment_score":0.06293126940727234}],"average":{"sentiment":"neutral","sentiment_score":0.09539433529502468}}}}